Salisbury Manor

Shapland Close, Wilton Road, Salisbury SP2 7EJ
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9.9 86 Reviews
  • Salisbury Manor, Salisbury
Salisbury Manor is a luxury care home offering residential, nursing and dementia care. The General Manager leads a friendly team of professionals that provides compassionate care for residents, assisting them to enjoy their lives to the full.

The home was designed around a beautiful Georgian house and grounds, and has recently been renovated. Residents can enjoy an array of luxury facilities including newly refreshed and stylish lounges, a café and hair and beauty salon.

The team of fully qualified nurses and experienced care colleagues oversee the health and wellbeing of each resident with care and support available 24 hours a day. Everything they do focuses on enabling the fullest possible life for residents.

Salisbury Manor is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Near Public Transport
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1565
  • Self-Funded Residential Dementia Care: from £1645

Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
needs assessment which is required to fully understand the level of care and support required by each
individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
Contribution (FNC) if you are eligible.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Salisbury Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Skye Williams (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (63)
  • Single Rooms with ensuite Wet Room (63)

Visiting

  • Visitors welcome and guests. The home is open every day, however, please call ahead if wishing to meet the Home Manager. Lots of events are organised for the residents and if visiting one of the residents, it is always best to call in advance.

Parking

  • Salisbury Manor has plenty of private parking space for residents and visitors within its grounds.

Salisbury Manor Reviews (86)

Total of 86, showing 61-80
9.9

Salisbury Manor has a Review Score of 9.9 (9.855) out of 10, based on 32 reviews in the last 2 years. Over all time Salisbury Manor has 86 reviews.

Overall Experience

  • 69
  • 14
  • 1
  • 2
  • 0

Date Published

86
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15
32
54

Review from Patricia M (Daughter of Resident) published on 17 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was made to feel very welcome with respect for his privacy and individual needs dealt with in an understanding and compassionate way. The admission process was made easy and stress free for Dad who was obviously having to come to terms with this life-changing event. The staff have been polite, caring
and seem happy to deal with the smallest of issues. We are very pleased with the service you provide. Thank you.

Reply from Marketing, Marketing at Salisbury Manor

Thank you for taking the time to share your experience of Gracewell of Salisbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Salisbury Team

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Review from B B (Husband of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in every way.

Reply from Marketing, Marketing at Salisbury Manor

Thank you for taking the time to share your experience of Gracewell of Salisbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Salisbury Team.

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Review from Harmony A (Niece of Resident) published on 21 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Gracewell Salisbury have been so welcoming and helpful. Nothing has been too much trouble.

Reply from Marketing, Marketing at Salisbury Manor

Thank you for taking the time to share your experience of Gracewell of Salisbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


The Gracewell of Salisbury Team

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Review from Caroline P (Daughter of Resident) published on 3 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother transferred to Gracewell, Salisbury from another care home (different company) several miles away where she had been a resident for three and a half years.


At 94 and suffering from Dementia, it was with some trepidation that we made the decision to move her but in all ways possible the

move has been a great success. The staff at Gracewell's Salisbury home are, without exception, as caring and kind as you could hope for - and plentiful. If my mother needs assistance, she is attended to immediately and her medical and day to day requirements are constantly monitored by the nursing staff. Gracewell's carers are patient, considerate and always so welcoming - there is a lovely air of cheerfulness about the place. My mother is happy and content and very well cared for we are all so glad that she made the move.

Reply from Marketing, Marketing at Salisbury Manor

Thank you for taking the time to share your experience of Gracewell of Salisbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families' lives.
The Gracewell of Salisbury Team

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Review from P T (Wife of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find all of the staff very helpful and caring towards the residents. My husband has improved in many ways since arriving at the home and he seems to be very happy.

Reply from Marketing, Marketing at Salisbury Manor

Thank you for taking the time to share your experience of Gracewell of Salisbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Salisbury Team

Facilities

Care / Support

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Treated with Dignity

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Review from Jaki J (Daughter of Resident) published on 22 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent a year in another “high end” nursing home before moving to Gracewell. Since the move, her condition and demeanour have improved considerably. We are delighted with how she has settled in and the care she is receiving. The food is very good, the activities are plenty, varied and appropriate
and all the staff take time to meet Mums needs. We feel confident now that she is getting the level of care she is paying for.

Reply from Marketing, Marketing at Salisbury Manor

Thank you for taking the time to share your experience of Gracewell of Salisbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Salisbury Team

Facilities

Care / Support

Cleanliness

Treated with Dignity

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Staff

Activities

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Safety / Security

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Value for Money

Review from Shani J (Daughter of Resident) published on 12 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've had my mum at Gracewell for the last 11 months as she has Alzheimer's I found this very hard to cope with, I felt I had let my mum down, but when I could see my mum was happy and being looked after I could then relax and have good times with her.
I thought it could not get any worse, then in November
this year, Dad had a massive stroke. Without the help of management and staff at front of desk, I'm sure I would have had a breakdown, I will never be able to thank them enough. Dad is now at Gracewell being looked after. I can come and see them both at the same time. Dad is eating at risk due to not being able to swallow and can not move. Because all the staff know my dad they all come in to see him and keep him happy, I would love to name you all but I hope you know who you are.

Reply from Marketing, Digital Marketing Executive at Salisbury Manor

Thank you for taking the time to share your experience of Gracewell of Salisbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Salisbury Team

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Review from Andy P (Nephew of Resident) published on 17 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The prospect of moving into a care home was a daunting one for my aunt. Having lived independently for the greater part of her 92 years and in the same home for the past two decades, it was understandable that she was both anxious and upset. However, everyone at Gracewell has been magnificent and have
ensured that the transition has been as smooth as it possibly could have been.


The accommodation is extremely comfortable, the staff have been first class, and the food makes me wish that I was staying there!


Thank you very much.

Reply from Marketing, Digital Marketing Executive at Salisbury Manor

Thank you for taking the time to share your experience of Gracewell of Salisbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Salisbury Team.

Facilities

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Treated with Dignity

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Activities

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Review from Barbara R (Wife of Resident) published on 17 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There is sometimes trouble looking after catheter.

Reply from Marketing, Digital Marketing Executive at Salisbury Manor

Thank you for taking the time to share your experience of Gracewell of Salisbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing this issue. In the meantime, please feel free to contact the Home manager if you would like to discuss this in further detail.
The Gracewell of Salisbury Team.

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Review from Diane S (Daughter-in-law of Resident) published on 13 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law is being cared for in a kind, considerate way with his needs being seen to sensitively. He is clean and well fed and nursing staff have taken the time to get to know his likes and dislikes.

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Review from C A T (Friend of Resident) published on 13 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by all the staff is very professional, compassionate with great care to client's personal care. The activities are very constructive and to the abilities of all client's dietary needs are offered and the menus are always good and healthy. The rooms are all nicely decorated and the
home is well heated, light and airy. The grounds are very well pathed for elderly mobility as are the corridors of the home.

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Review from M B (Daughter of Resident) published on 10 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Gracewell Salisbury Manor were quick to respond to my request for help in getting my 89-year-old mother into care after a fall left her without the use of her legs. Because of her anxiety issues, my father wanted to accompany her into care and was happy to find that there was a residential floor on
which he could have his own ensuite room; he did not have to be on the nursing floor. The home is friendly and the surroundings are spacious and modern: each room has a full ensuite shower room meaning that immobile people can be lifted and showered in the privacy of their own room; there are pretty gardens and most rooms have French doors to the outside; own pictures and furniture are accommodated and the food is generally good, served cheerfully and in pleasant surroundings. The carers work hard, are calm and do their best to respond as quickly as possible to calls for help but there are inevitable delays sometimes with associated stresses for anxious, confused old people.

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Review from D R (Son of Resident) published on 10 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in 3 previous homes for respite care and this is by far the best.
The home is clean, staff are friendly and helpful and my father's needs are provided for in an excellent way.
I have no adverse comments about the home or the care he is receiving.

Reply from UK Marketing, Marketing Assistant at Salisbury Manor

Thank you for taking the time to share your experience of Gracewell of Salisbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Salisbury Team

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

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Review from Gillian T (Stepdaughter of Resident) published on 17 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My step-mother was made very welcome and settled in surprisingly quickly in view that she gets anxious when there is change. My sister experienced an unpleasant member of staff on the day of her arrival, who was, by any standards, curt and rude.
We have experienced frustrating muddles getting her
ongoing care sorted from the council and could have had more support from financial staff.

Reply from UK Marketing, Marketing Assistant at Salisbury Manor

Thank you for taking the time to share your experience of Gracewell of Salisbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Salisbury Team

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Review from Clive D (Son of Resident) published on 9 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my parents have been resident at Gracewell of Salisbury for 3 months. Both have Dementia and required specialist Dementia care that was not available at their previous care home. We selected Gracewell following several visits and were impressed by the quality and cleanliness of the premises. The
size of residents rooms and ensuites and the overall approach of the staff we spoke to. Both my parents have had a number of health issues, these have been dealt with very efficiently with appropriate outside referrals as necessary and I have been kept fully informed at all times. The staff are caring and and approachable and are always happy to receive feedback and quick to react to any requests.

Reply from UK Marketing, Marketing Assistant at Salisbury Manor

Thank you for taking the time to share your experience of Gracewell of Salisbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Salisbury Team

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Review from C S (Son of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience has been wholly positive from beginning to date.

Reply from UK Marketing, Marketing Assistant at Salisbury Manor

Thank you for taking the time to share your experience of Gracewell of Salisbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Salisbury Team

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Review from Valerie C (Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have now been here for over 9 months my husband is in the dementia department. I feel I am more active and healthy than most of my residential floor. I find some of the activities rather kindergarten but probably put on for the more disabled residents. I am coeliac and have found the kitchen staff
and carers very helpful with food.
I find the carers particularly the night staff very helpful. I miss not having cooking facilities and more space for my art.

Reply from UK Marketing, Marketing Assistant at Salisbury Manor

Thank you for taking the time to share your experience of Gracewell of Salisbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Salisbury Team

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Iris P (Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son looked around Salisbury for the best home two years ago. And thought Gracewell to be the cleanest and best, then called by another name. I have been very happy here and although I don't always desire the food offered, there is a long list of choice that one can have, and always sandwiches on
hand also tea and coffee. The beds are very comfortable and rooms large and warm, every room has ensuite with shower and large french windows to the garden. Comfortable chair and some of my own furniture. What more can I say? I am 93 years old and very happy.
I should also mention the staff are always very caring and helpful.

Reply from UK Marketing, Marketing Assistant at Salisbury Manor

Thank you for taking the time to share your experience of Gracewell of Salisbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Salisbury Team

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Review from Edna T (Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here a year and I have no complaints. There are lots of activities but I don't participate often as I don't hear very well. We also have regular meetings with staff and residents and these are acted on.

Reply from UK Marketing, Marketing Assistant at Salisbury Manor

Thank you for taking the time to share your experience of Gracewell of Salisbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Salisbury Team

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bertha S (Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The friendly overall atmosphere. The one inconvenience is having to use lifts between floor levels

Reply from UK Marketing, Marketing Assistant at Salisbury Manor

Thank you for taking the time to share your experience of Gracewell of Salisbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Salisbury Team

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.855)

Overview of Review Score

The Review Score of 9.9 (9.855) out of 10 for Salisbury Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.855 for Salisbury Manor is calculated as follows: ( (339 Excellents x 5) + (30 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 379 Ratings = 4.855

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Salisbury Manor is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (96)

Meet the Team (1)

Skye

Skye Williams

Job Title: General Manager

I studied Adult Nursing at Bournemouth University and joined Salisbury Manor as a registered nurse before progressing to become Home Manager.


There’s plenty that keeps me busy in my role. I love supporting the residents and listening to their stories, doing admin, liaising with the team and ensuring they have everything they need to deliver the best care. I’m very proud of the team here at Salisbury Manor. Each colleague works with compassion and love for the residents.


Mealtimes are the best times of the day here at our Salisbury care home. Residents are socialising and enjoying the delicious food served by our talented catering team. It’s lovely to see the smiles and interactions between residents and the team at these times.


My husband is in the army, so, outside of work, family time is very precious as he’s often away on duties. I also enjoy reading and getting lost in a book.

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