Salisbury Manor

Gracewell is great. The decor is very smart, the rooms stylish and very comfortable and the staff friendly, efficient and very accommodating. My mother has stayed there as a respite care resident twice now and it is the only place she was prepared to go to again.

My mum always said she would never go into a home. I don't know how long she will be here but she is waiting for a hip replacement since the end of July 2019. It is like a 5-star hotel. The food is excellent, nothing is too much for any of the staff. There are lots of activities going on daily so residents are kept busy. They have regular food and snacks. Outings are organised too. It is such a lovely place. I'm booking in but I am only 61!

It was a heartbreaking decision to put our Dad into a nursing home but Gracewell have made the transition for my Dad so easy, as he really didn’t want to leave his home. All the team are friendly and approachable and he is treated with respect. All requests are answered efficiently. Families made to feel very welcome when visiting. Would highly recommend Gracewell.

Mum and Dad both came to Gracewell at the same time suffering from dementia. We were worried about how they would settle into their new home, but they quickly adjusted. They are both enjoying the daily activities, good food and loving care from all the staff. The staff have gone out of their way to ensure that Mum and Dad have time together, even bringing them a hot chocolate to enjoy with the evening news after supper. The carers/nurses always speak to us and keep us updated on how Mum and Dad are and what they've been doing. Everything we have asked for has never been too much trouble and this provides Mum and Dad with the care and comfort we would wish for them. We are pleased to know that they are safe and well cared for.

From the moment my husband was admitted to Gracewell of Salisbury in October 2018, I felt enveloped in warmth, comfort and support. I cannot express how lovely and compassionate each and every member of staff is. Nothing is too much trouble and everyone does everything they can to help. I am extremely grateful to all the staff across the whole of Gracewell of Salisbury for that patience, kindness, support, compassion, wonderful humour and laughs that my husband and I love. I wouldn't want him anywhere else. Thank you, thank you, thank you.

Dad was made to feel very welcome with respect for his privacy and individual needs dealt with in an understanding and compassionate way. The admission process was made easy and stress free for Dad who was obviously having to come to terms with this life-changing event. The staff have been polite, caring and seem happy to deal with the smallest of issues. We are very pleased with the service you provide. Thank you.

Excellent in every way.

The staff at Gracewell Salisbury have been so welcoming and helpful. Nothing has been too much trouble.

My mother transferred to Gracewell, Salisbury from another care home (different company) several miles away where she had been a resident for three and a half years.

At 94 and suffering from Dementia, it was with some trepidation that we made the decision to move her but in all ways possible the move has been a great success. The staff at Gracewell's Salisbury home are, without exception, as caring and kind as you could hope for - and plentiful. If my mother needs assistance, she is attended to immediately and her medical and day to day requirements are constantly monitored by the nursing staff. Gracewell's carers are patient, considerate and always so welcoming - there is a lovely air of cheerfulness about the place. My mother is happy and content and very well cared for we are all so glad that she made the move.

I find all of the staff very helpful and caring towards the residents. My husband has improved in many ways since arriving at the home and he seems to be very happy.

Mum spent a year in another “high end” nursing home before moving to Gracewell. Since the move, her condition and demeanour have improved considerably. We are delighted with how she has settled in and the care she is receiving. The food is very good, the activities are plenty, varied and appropriate and all the staff take time to meet Mums needs. We feel confident now that she is getting the level of care she is paying for.

I thought it could not get any worse, then in November this year, Dad had a massive stroke. Without the help of management and staff at front of desk, I'm sure I would have had a breakdown, I will never be able to thank them enough. Dad is now at Gracewell being looked after. I can come and see them both at the same time. Dad is eating at risk due to not being able to swallow and can not move. Because all the staff know my dad they all come in to see him and keep him happy, I would love to name you all but I hope you know who you are.

The prospect of moving into a care home was a daunting one for my aunt. Having lived independently for the greater part of her 92 years and in the same home for the past two decades, it was understandable that she was both anxious and upset. However, everyone at Gracewell has been magnificent and have ensured that the transition has been as smooth as it possibly could have been.

The accommodation is extremely comfortable, the staff have been first class, and the food makes me wish that I was staying there!

Thank you very much.

There is sometimes trouble looking after catheter.

The care provided by all the staff is very professional, compassionate with great care to client's personal care. The activities are very constructive and to the abilities of all client's dietary needs are offered and the menus are always good and healthy. The rooms are all nicely decorated and the home is well heated, light and airy. The grounds are very well pathed for elderly mobility as are the corridors of the home.

My father-in-law is being cared for in a kind, considerate way with his needs being seen to sensitively. He is clean and well fed and nursing staff have taken the time to get to know his likes and dislikes.

Gracewell Salisbury Manor were quick to respond to my request for help in getting my 89-year-old mother into care after a fall left her without the use of her legs. Because of her anxiety issues, my father wanted to accompany her into care and was happy to find that there was a residential floor on which he could have his own ensuite room; he did not have to be on the nursing floor. The home is friendly and the surroundings are spacious and modern: each room has a full ensuite shower room meaning that immobile people can be lifted and showered in the privacy of their own room; there are pretty gardens and most rooms have French doors to the outside; own pictures and furniture are accommodated and the food is generally good, served cheerfully and in pleasant surroundings. The carers work hard, are calm and do their best to respond as quickly as possible to calls for help but there are inevitable delays sometimes with associated stresses for anxious, confused old people.

I have no adverse comments about the home or the care he is receiving.

We have experienced frustrating muddles getting her ongoing care sorted from the council and could have had more support from financial staff.

Both my parents have been resident at Gracewell of Salisbury for 3 months. Both have Dementia and required specialist Dementia care that was not available at their previous care home. We selected Gracewell following several visits and were impressed by the quality and cleanliness of the premises. The size of residents rooms and ensuites and the overall approach of the staff we spoke to. Both my parents have had a number of health issues, these have been dealt with very efficiently with appropriate outside referrals as necessary and I have been kept fully informed at all times. The staff are caring and and approachable and are always happy to receive feedback and quick to react to any requests.