Salisbury Manor

Shapland Close, Wilton Road, Salisbury SP2 7EJ
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9.9 86 Reviews
  • Salisbury Manor, Salisbury
Salisbury Manor is a luxury care home offering residential, nursing and dementia care. The General Manager leads a friendly team of professionals that provides compassionate care for residents, assisting them to enjoy their lives to the full.

The home was designed around a beautiful Georgian house and grounds, and has recently been renovated. Residents can enjoy an array of luxury facilities including newly refreshed and stylish lounges, a café and hair and beauty salon.

The team of fully qualified nurses and experienced care colleagues oversee the health and wellbeing of each resident with care and support available 24 hours a day. Everything they do focuses on enabling the fullest possible life for residents.

Salisbury Manor is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Near Public Transport
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1565
  • Self-Funded Residential Dementia Care: from £1645

Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
needs assessment which is required to fully understand the level of care and support required by each
individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
Contribution (FNC) if you are eligible.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Salisbury Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Skye Williams (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (63)
  • Single Rooms with Ensuite Wet Room (63)

Visiting

  • Visitors welcome and guests. The home is open every day, however, please call ahead if wishing to meet the Home Manager. Lots of events are organised for the residents and if visiting one of the residents, it is always best to call in advance.

Parking

  • Salisbury Manor has plenty of private parking space for residents and visitors within its grounds.

Salisbury Manor Reviews (86)

9.9

Salisbury Manor has a Review Score of 9.9 (9.851) out of 10, based on 29 reviews in the last 2 years.
Over all time Salisbury Manor has 86 reviews.

Overall Experience
  • 69
  • 14
  • 1
  • 2
  • 0
Date Published
  • 86
  • 9
  • 14
  • 29
  • 57
Reviewer Connection to Salisbury Manor
  • 44
  • 8
  • 6
  • 5
  • 4
  • 4
  • 4
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 86, showing 21-40
Review from Nicola R (Daughter of Resident) published on 1 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum went in for respite while we were away for a few days. Mum had previously gone into another care home in the area and hated it so she was very nervous about going in but she loved it so much she wanted to go back which I am delighted with as I was slightly nervous about leaving her but I didn’t
have to worry. All the staff are super friendly and caring, everyone made her feel welcome. She loved doing the arts and crafts activity, she was able to have her hair done which she loved. The home was super clean and smelt lovely. The meals were divine and Mum came out liking more food than when she went in. I would definitely recommend this care home to anyone and if Mum is happy then so am I. Mum will definitely be going back and she even would like to stay permanently which is a definite recommendation in itself.
Reply from Suzanne Hesk, Reviews Team at Salisbury Manor

Hi Nicola, thank you very much for taking the time to leave us feedback about your experience. Thank you for such an amazing review, I can not express how happy we all are that Mum had such a positive experience, she is welcome to come back any time. I will pass on your thanks to the whole team.
At Salisbury Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Mary P (Respite Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am treated like a Queen.
As I came into Salisbury Manore for respite care, I felt I was entering a five-star hotel.
The facilities here are wonderful, and the staff are kind and caring.
I cannot answer questions about activities because I have not been able to attend any of them.
Reply from Suzanne Hesk, Reviews Team at Salisbury Manor

Hi Mary, thank you very much for taking the time to leave us feedback about your experience. Thank you, Queen Mary! We love having you here at Salisbury Manor. Please let us know if there is an activity that you would enjoy so that we can get started. I will pass your kind words on to our team.
At Salisbury Manor Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Penny J (Respite Resident) published on 24 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was in Salisbury Manor for respite care after open heart surgery. The staff were most helpful, kind and caring, with a real understanding of my situation.
The home is fresh and clean, having been recently refurbished. The staff were kind and met any needs. The food was tasty and cooked on-site,
and the activities for residents were available should they want them.
I was looked after exceptionally well.
Reply from Suzanne Hesk, Reviews Team at Salisbury Manor

Hi Penny, thank you very much for taking the time to leave us feedback about your experience. It was a pleasure having you here whilst recovering from your operation and so lovely to watch you go from strength to strength and return home. Pop in for coffee anytime, as the staff would love to see you.
At Salisbury Manor Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Julie D (Niece of Resident) published on 23 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so delighted that we made the decision to move my aunt to your home. She was welcomed and felt immediately at home. Every time I visit, she is in the lounge enjoying attention and company and is happy! The staff are excellent, the food restaurant quality, and the facilities, including her room,
are beautiful. It feels as though she is enjoying a stay in a five-star hotel with attentive staff, and she has truly blossomed since her move here. Thank you, Sailsbury Manor.
Reply from Suzanne Hesk, Reviews Team at Salisbury Manor

Hi Julie, thank you very much for taking the time to leave us feedback about your experience. It means so much to us all and reaffirms that we are doing a great job! I will be sure to pass this on to all of the staff. Thank you once again.
At Salisbury Manor Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from John P (Brother of Resident) published on 16 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited a resident twice over Christmas. The second time on boxing day, together with his brother monks. We were invited to share a beautiful lunch in the downstairs dining room. It was like a meal in a high-class restaurant with a menu for the meal with choices of main and sweet courses. Two caterers
served the food.
The bedroom is very comfortable, with a full ensuite bathroom. The bed can be moved electrically to different positions. TV is standard. The décor and fittings are of a high class.
The staff were very friendly and helpful. Tea and biscuits were served to us. There is a high staff-to-resident ratio, and the security is not oppressive, allowing residents to feel freedom.
Reply from Suzanne Hesk, Reviews Team at Salisbury Manor

Hi John, thank you very much for taking the time to leave us feedback about your experience. Thank you so much for your lovely comments about our home, and I am delighted to hear that you found Salisbury Manor so friendly and welcoming. We are very proud of our whole home approach, and we are so pleased that your experience of the home reflected this.
At Salisbury Manor Care Home - Care UK we, set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Fiona O (Daughter of Resident) published on 12 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment of a very last-minute enquiry to my dad's final days Salisbury Manor has been nothing but caring, supportive, helpful, friendly and every other positive description I can find. Really, they have been second to none. Treating my dear dad with dignity, individuality, love and kindness.
Not only that but the care support has been efficient, attentive and appropriate. Every single member of staff touched us with kindness, even the subject of fees was sensitively approached. The home is newly furnished with good communal rooms and the chefs are on point, producing appropriate food. I just wish I'd found you sooner.
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Review from D C (Son of Resident) published on 6 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was very happy and comfortable during her two weeks recovering from a fractured hip and subsequent hip replacement surgery.
The whole atmosphere was calm and welcoming. The staff could not have been more friendly and professional. I would highly recommend Salisbury Manor to others in need
of care for their family.
Reply from Suzanne Hesk, Suzanne Hesk at Salisbury Manor

Hi and thank you very much for taking the time to leave us feedback about your experience. Thank you for your very kind words, we loved having Mum here and glad she made a speedy recovery to return home. We hope everything is going well.
At Salisbury Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Veronica E (Respite Resident) published on 23 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a delightful experience!
Shame about the food but the endless care and good humour of the staff made up for it! Thank you.
Reply from Samantha Debenham, Reviews Team at Salisbury Manor

Thank you for taking the time to leave a review about your experience at Salisbury Manor. We are very happy to hear that your respite stay has been a positive one. At Salisbury Manor, we pride ourselves in providing person-centred care and that includes giving the opportunity for residents to leave feedback about their dining experience at Salisbury Manor, to the Head Chef. With regular feedback, we endeavour to make the menus varied and personalised, taking into account your dietary requirements and personal preferences. Thank you for choosing Salisbury Manor and we hope that you are on the road to recovery.

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Review from B V (Daughter of Resident) published on 8 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Accepted my Mother who had a stroke plus dementia at very short notice. her previous care home was failing to provide adequate care. The whole admission procedure was performed efficiently and with empathy. Once at Salisbury Manor my mother has thrived rather than being confined to bed, all aspects
of her care are excellent and provided by an incredible team. Thank you with all of my heart.
Reply from Reviews Team, Reviews Team at Salisbury Manor

Thank you very much for taking the time to leave us feedback about your experience. We are so proud of our team, they really do go the extra mile and this just backs us up, so thank you so much! I will pass on your kind words and thank you for choosing Salisbury Manor for your very much loved Mum.

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Review from Ann C (Daughter of Resident) published on 20 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every member of staff has made this journey for my father, friends and family so much easier to bear. Efficient, friendly, empathetic, considerate, kind, professional and nothing too much trouble. Salisbury Manor, in such lovely surroundings, allows Dad to remain close to those who love him during his
recovery. Amazing team!
Reply from Suzanne Hesk, Reviews Team at Salisbury Manor

Thank you so much for your positive review, we like to pride ourselves on our family atmosphere and so glad that this has come across. Thank you for your time in completing the review and for choosing Salisbury Manor for your loved one. I'll be sure to share this with our team.


If you would like to provide us with any further specific feedback, please use the form on the following web page;


https://www.careuk.com/company/contact/feedback


Thank you for your time, and we look forward to hearing from you.


Many thanks the Care UK team.

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Review from Rosemary R (Daughter of Resident) published on 18 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A first-rate care home. The carers are welcoming and warm and seem to be having very good training in their roles. Important to have a manager that is seen and present and that is the case in Salisbury Manor. I feel very confident leaving my Mother in their care.
Reply from Suzanne Hesk, Reviews Team at Salisbury Manor

Hi and thank you very much for taking the time to leave us feedback about your experience. Your review has been shared with all at Salisbury Manor. Thank you. At Salisbury Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one!

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Review from Sue R (Daughter of Resident) published on 14 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident before it closed for seven months and one of the first back. All the staff are fantastic, and I feel my mother is very well cared for.
Reply from Suzanne Hesk, Reviews Team at Salisbury Manor

Thank you very much for taking the time to leave us feedback about your experience.
Your review has been shared with all at Salisbury Manor - thank you it is much appreciated.
At Salisbury Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one!

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Review from Mary B (Daughter of Resident) published on 26 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has advanced Alzheimer's disease and has been in Salisbury Manor for over six years. They look after her so well and have always been supportive of the family. Incontinent for six years and has not had a pressure sore in all that time. The home is a lovely building, and the carers are fantastic.
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Review from V B (Friend of Resident) published on 29 July 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
My friend has her relative at the home and I recently visited her mother.
The home is not the place it used to be, it did not have the same atmosphere, happy and inviting, as it had on my past visits.
There are renovation works about to start and the home seems very empty and sad.
I did not see
any activities the afternoon I visited and there was very little interaction with the residents.
This is such a shame as the home used to be such a nice place to visit my friend.
Reply from Samantha Debenham, PA to Marketing Director at Salisbury Manor

Thank you for taking your time to feed back about your recent experience visiting Salisbury Manor. I believe on this occasion you visited early evening – we have different activities happening every day but, depending on the wishes of residents, these tend to happen in the mornings and afternoons (after lunch) as this is when residents are most keen to get involved. Understandably, when it gets later in the day, particularly after dinner, many residents like to relax, and we would always respect their wishes in this regard. I would also like to ally your concerns about the emptiness of the home, as we have the same number of residents on the floor your friend resides on as previously. The building work is ongoing across the next few months but we are doing our best to minimise disruption and daily life should remain as happy and normal for all residents throughout as it always has. If you have any concerns, comments or questions please do let us know and we’ll be happy to discuss these with you. We also have activity schedules on display throughout the home if you’d like to pop in when these are happening (you’re also welcome to join in with your friend) – we also run larger events, such as the recent Jubilee garden party which I believe you came along to, and you’re always welcome to join us for these too.

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Review from E H (Daughter of Resident) published on 6 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident of Salisbury Manor for over two years. In that time, he has been looked after wonderfully, despite Covid and lockdown restrictions. The staff look after him with the utmost compassion and good humour. Great activities that cater for both men and women. Just last week, he
was taken to the Army Museum for the day, and his favourite carer came in on her day off. That epitomises all that is Salisbury Manor. A caring, kind and happy place!
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Review from C T (Son of Resident) published on 25 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved into the care home in September '21 after it became apparent that he could no longer be looked after safely at home. After months of anxiety and increasing despair, wondering what to do and how we could improve Dad's quality of life, we discovered Gracewell of Salisbury. It was a difficult
time made easier for the whole family by the friendly and helpful staff - for whom nothing seems to be too much trouble, and are professional in every way.
Reply from Carol Brewster, General Manager at Salisbury Manor

Gracewell of Salisbury appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased your father has settled in well.

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Review from John S (Son of Resident) published on 8 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can’t thank the staff of Gracewell of Salisbury enough for the care given to my mother during her time as a resident.
The standards of professionalism were high, and the warmth and compassion shown by everyone in interactions with all residents were exemplary. It was clear to me that nothing was
too much trouble. The demands placed on the home and its staff by my mother’s fast deteriorating Alzheimer’s were extensive and various, but the challenge was met in every aspect and both I and my mother were continually left with the clear impression that my mother was safe, being well looked after, and was cared for in very aspect. Kindness, warmth and compassion together with professional care were the hallmarks Thank you.
Reply from Clare Scott, General Manager at Salisbury Manor

Thank you for taking the time to share your experience of Gracewell of Salisbury. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from Eve G (Wife of Resident) published on 22 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was admitted to Gracewell of Salisbury on 24th July 2021 following two traumatic stays in hospital. His mobility was severely compromised in that he could neither walk, talk or feed himself. It was thanks to the unstinting kindness, compassion and practical care provided, including communal
activities, that he is now beginning to walk again and is back to where he was six months ago. The most notable feature of Gracewell for us has been the family atmosphere. The level of compassion and understanding shown to each and every resident is reflected by staff at every level, even when under pressure.
Reply from Carol Brewster, General Manager at Salisbury Manor

Thank you for taking the time to share your experience of Gracewell of Salisbury. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. We are so pleased your husband has settled in well and you feel a part of our community. Your kind words will be shared with the team.

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Review from Rosie C (Daughter of Resident) published on 19 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent two years at Gracewell of Salisbury until she passed away 2 weeks ago. Everyone there treated her with such love and affection and made her time there really enjoyable and fun.
I visited often and found all the staff from office to carers, nurses and housekeeping to be efficient caring
and nothing was too much trouble. I thoroughly recommend Gracewell of Salisbury.
Reply from Carol Brewster, General Manager at Salisbury Manor

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Salisbury – particularly at such a difficult time. The team here are so grateful that your mother had such a positive experience of the home and this extended to family members and friends.

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Review from Frances P (Daughter of Resident) published on 28 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother first went to Gracewell for four weeks of respite care following hospital admission for a fall. She is in her late nineties and physically frail though of sound mind. Initially, she was anxious and reluctant to settle, but the staff could not have been more welcoming and caring, and now she
is a permanent resident. I have been immensely impressed by Gracewell. Care is provided to the highest standard and comfort to both residents and relatives. All my questions and concerns are listened to and taken seriously. The food is good. I am particularly impressed by the range of activities offered daily, which provide plenty of mental and social stimulus and fun! I am so grateful for all the help and support Gracewell has given my mother. The staff have gone above and beyond my expectations. It is a lovely, happy place. I recommend Gracewell highly.
Reply from Clare Scott, General Manager at Salisbury Manor

Gracewell of Salisbury appreciates moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased your mother has settled in well and look forward to welcoming you to our upcoming events in the home soon. Your kind words will be passed on to the team.

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Current Review Score: 9.9 (9.851)

Overview of Review Score

The Review Score of 9.9 (9.851) out of 10 for Salisbury Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.851 for Salisbury Manor is calculated as follows: ( (307 Excellents x 5) + (26 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 343 Ratings = 4.851
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Salisbury Manor is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Sep 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (101)

Meet the Team (1)

Skye

Skye Williams

Job Title: General Manager

I studied Adult Nursing at Bournemouth University and joined Salisbury Manor as a registered nurse before progressing to become Home Manager.


There’s plenty that keeps me busy in my role. I love supporting the residents and listening to their stories, doing admin, liaising with the team and ensuring they have everything they need to deliver the best care. I’m very proud of the team here at Salisbury Manor. Each colleague works with compassion and love for the residents.


Mealtimes are the best times of the day here at our Salisbury care home. Residents are socialising and enjoying the delicious food served by our talented catering team. It’s lovely to see the smiles and interactions between residents and the team at these times.


My husband is in the army, so, outside of work, family time is very precious as he’s often away on duties. I also enjoy reading and getting lost in a book.

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