Salisbury Manor

Shapland Close, Wilton Road, Salisbury SP2 7EJ
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9.9 86 Reviews
  • Salisbury Manor, Salisbury
Salisbury Manor is a luxury care home offering residential, nursing and dementia care. The General Manager leads a friendly team of professionals that provides compassionate care for residents, assisting them to enjoy their lives to the full.

The home was designed around a beautiful Georgian house and grounds, and has recently been renovated. Residents can enjoy an array of luxury facilities including newly refreshed and stylish lounges, a café and hair and beauty salon.

The team of fully qualified nurses and experienced care colleagues oversee the health and wellbeing of each resident with care and support available 24 hours a day. Everything they do focuses on enabling the fullest possible life for residents.

Salisbury Manor is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.
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Care Provided by Salisbury Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Near Public Transport
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1667
  • Self-Funded Residential Dementia Care: from £1762
  • Self-Funded Nursing Care: from £1932
  • Self-Funded Nursing Dementia Care: from £2027
  • RESPITE Self-Funded Residential Care: from £2000
  • RESPITE Self-Funded Residential Dementia Care: from £2114
  • RESPITE Self-Funded Nursing Care: from £2318
  • RESPITE Self-Funded Nursing Dementia Care: from £2432

Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
needs assessment which is required to fully understand the level of care and support required by each
individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
Contribution (FNC) if you are eligible.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Salisbury Manor to find out the exact price for your requirements.

Contact Salisbury Manor to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Salisbury Manor to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Tracey Pearce (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (63)
  • Single Rooms with Ensuite Wet Room (63)

Visiting

  • Visitors welcome and guests. The home is open every day, however, please call ahead if wishing to meet the Home Manager. Lots of events are organised for the residents and if visiting one of the residents, it is always best to call in advance.

Parking

  • Salisbury Manor has plenty of private parking space for residents and visitors within its grounds.

Salisbury Manor Reviews (86)

9.9

Salisbury Manor has a Review Score of 9.9 (9.851) out of 10, based on 29 reviews in the last 2 years.
Over all time Salisbury Manor has 86 reviews.

Overall Experience
  • 69
  • 14
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Date Published
  • 86
  • 6
  • 11
  • 29
  • 57
Reviewer Connection to Salisbury Manor
  • 44
  • 8
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Total of 86, showing 1-20
Review from William B (Son of Resident) published on 10 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a serious fall that resulted in a full shoulder replacement my 91-year-old mother was able to rapidly relocate from Salisbury Hospital to the wonderful care of Salisbury Manor. The whole team could not have been more attentive and welcoming. She had no use of one arm and significant limitations
with her other hand due to broken fingers, so she needed a lot of help. The team were amazing throughout her 4-week stay, and the other residents were also a great source of companionship, boosting her morale. Highly recommend this care home.
Reply from Jennifer Ettimari, Reviews Team at Salisbury Manor
Hi Bill thank you very much for taking the time to leave us feedback about your experience.

At Salisbury Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to…read more
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Review from Christina D (Daughter-in-law of Resident) published on 4 August 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
This was my father in law's first visit to Salisbury Manor after an unsuccessful respite stay at another home. My mother in law and I had a detailed conversation with the team and we were clear on what was needed as well as what "success" would look like.
The initial communication from the team when
he went in on the Friday was very poor and my mother in law had to settle him in herself. Over the weekend she went in to visit to make sure things were in order and they weren't. We made the Managers aware of the situation immediately and they sprang into action on Monday morning.
The remainder of his stay was great. He loved his room, the food and the activities. He also appreciated having other residents to converse and spend time with. My father in law is not someone who thrives in his own company.
Not everything can go right 100% of the time and the response from the team was brilliant and that is what matters. You need to be confident they are listening and they were!
Reply from Samantha Debenham, Reviews Team at Salisbury Manor
Thank you for sharing your experience and for trusting us with your father-in-law's care at Salisbury Manor. We're so pleased to hear that, after a challenging start, his stay with us turned into a…read more
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Review from S B (Daughter of Resident) published on 21 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum loves coming to Salisbury Manor for her respite care and is always made so welcome by all the staff. They always talk with her, not down to her and ensure all her needs are taken care of even though she may only be with them for a couple of weeks or so at a time. My sister, her carer for 24/7, always
enjoys her break in the safe knowledge that Mum is being taken well care of. As visitors we are also always made welcome and enjoy the tea/coffee and cakes which are always on offer!!
Reply from Jennifer Ettimari, Reviews Team at Salisbury Manor
Thank you very much for taking the time to leave us feedback about your experience.
At Salisbury Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that…read more
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Review from R H (Daughter of Resident) published on 21 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
One of the many reasons I chose Salisbury Manor was because it had a nice feel to it when I walked through the door. And it still does.
All the staff have been very kind to my Dad trying to help him settle in.
I had a meal with him and the food is extremely good.
The staff try to encourage my Dad
to join the activities that might suit him.
His room is very well kept and so are the communal areas.
I know I have chosen the right care home for my Dad.
Reply from Jennifer Ettimari, Reviews Team at Salisbury Manor
Hi thank you very much for taking the time to leave us feedback about your experience.
At Salisbury Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that…read more
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Review from J F (Sister of Resident) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just to say how pleased I am with all the staff who care for my sister. Admin, nursing, housekeeping, catering, activities - they all seem to be very friendly and put the wellbeing of the residents above all else. The comfort and security it gives my sister cannot be over emphasised. Very, very many
thanks to everyone.
Reply from Jennifer Ettimari, Reviews Team at Salisbury Manor
Hi thank you very much for taking the time to leave us feedback about your experience.
At Salisbury Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that…read more
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  • Treated with Dignity
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Review from Jane C (Niece of Resident) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was extremly frail when she arrived at Salisbury Manor and she only lived for another 3 weeks. However, the care she received was lovely, so gentle and kind and I was kept fully informed of everything that was occurring for her. She settled in easily and quickly.
Reply from Jennifer Ettimari, Reviews Team at Salisbury Manor
Thank you very much for taking the time to leave us feedback about your experience.
At Salisbury Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that…read more
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  • Treated with Dignity
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Review from Mark A (Son of Resident) published on 3 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum required care back in 2024, she couldn't look after herself and it was a stressful time for everyone.
We turned to Salisbury Manor Care Home for advice and initially mum went in for respite. The care she received and the support the family had was excellent. Nothing was too much trouble and gradually
mum settled in. She has been a resident for a year now, she is happy and contented, and the family can't thank the care home enough.
Reply from Suzanne Hesk, Reviews Team at Salisbury Manor
Thank you very much for taking the time to leave us feedback about your experience. Thank you for your kind words and 5 star review. At Salisbury Manor Care Home - Care UK we set a high standard for…read more
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Review from X A (Daughter of Resident) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad received very good care during the last few months of his life. The staff are friendly and caring towards the residents and family members and make the effort to get to know the family personally. The standard of food is very good indeed and a lot of effort is put into the entertainment activities,
which take place daily and are of good quality. The home is very clean and feels more like a good quality hotel than a care home.
Reply from Suzanne Hesk, Reviews Team at Salisbury Manor
Thank you very much for taking the time to leave us feedback about your experience. Thank you for your wonderful review, it was a pleasure looking after your Dad. May your memories bring you comfort…read more
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Review from Corinne E (Daughter of Resident) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Salisbury manor is immaculately clean both inside and out. All staff are extremely professional, polite and friendly. The quality of the food is good. My relatives room is decorated very nicely and it's nice that we can add personal items to make it feel like home. I feel that my relative is in extremely
safe hands.
Reply from Suzanne Hesk, Reviews Team at Salisbury Manor
Thank you very much for taking the time to leave us feedback about your experience. It's heartwarming to receive such positive feedback, thank you for acknowledging where we excel. We are committed…read more
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Review from S E (Respite Resident) published on 20 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Usually very anxious about changes in my routines. This Care Home was able to offer amazing reassurance for me in the last days of hospitalisation, post-major knee replacement surgery. The Manor offered full care and support. In addition to level access to an ensuite room, all my daily needs were taken
care of. Where my mobility was compromised, meals were brought to my room. The food was nutritious and flavoursome. All the staff were professional and cheerful, encouraging when needed, and attentive at all times. I was provided with Therapeutic exercises to improve my mobility and my day activity was arranged to focus upon my recovery. They really cared for me! Minimising my anxiety by taking time to explain changes and the staff listened to my concerns regarding medications. There's time to socialise with others too! Salisbury Manor is a very well run beautiful Care Home! I would not hesitate to recommend the Quality Care provision at the Manor!
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Review from C H (Daughter of Resident) published on 4 December 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
Our mother was offered a respite place following a very thorough assessment; we were impressed by the friendly and efficient staff involved in the admission. However, after a few days, the memory clinic nurse who visited my mum and I both observed that she was presenting very differently from usual
and suspected an infection, but were assured it was just the change of setting. We had to push for a GP visit. The next day we were told that our mum had started wandering at night and that her respite stay would not be extended - the wandering was a new thing for her and hadn't been raised with us before this nor mentioned to the GP. We were given two days in which to find a new care home, with zero compassion, flexibility or understanding by the manager of how difficult this was given neither I nor my sister live locally - the memory nurse was very shocked too. It felt like a case of profit over people, that our mum was viewed as a reprobate rather than an ill, frightened old lady.
Reply from Samantha Debenham, Reviews Team at Salisbury Manor
Thank you for taking the time to leave feedback for Salisbury Manor. I am pleased to read you found the assessment to be thorough and that you were impressed by the friendly staff in the home. This…read more
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Review from D L (Daughter of Resident) published on 30 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Warm, welcoming, and professional staff.
Very clean and well set out to make feel homely.
Great entertainment and good food.
Great knowledge of conductions and needs required.
Supportive to family.
Does not feel like a care home!
My Father settled well.
Reply from Suzanne Hesk, Reviews Team at Salisbury Manor
Thank you very much for taking the time to leave us feedback about your experience. We really appreciate your feedback, it means a lot to our team to know their hard work has been rewarded with your…read more
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Review from M U (Daughter of Resident) published on 30 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I joined Mum for complimentary afternoon tea today. A lovely treat, an enjoyable way to spend a couple of hours together. Mum is very settled and happy in her new home, she tells me every visit that she is well looked after, has some lovely friends and really likes all the staff. She absolutely loves
the trips out in the minibus and specifically the New Forest and cinema outings. Thank you, everyone, for all that you do looking after Mum so well.
Reply from Suzanne Hesk, Reviews Team at Salisbury Manor
Thank you very much for taking the time to leave us feedback about your experience. Thank you so much for your very kind comments, we really do love doing what we do and it's so rewarding to be able…read more
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Review from Rachel B (Daughter of Resident) published on 25 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A few months ago we moved my 93-year-old mother, who suffers from mid-stage dementia, into Salisbury Manor, and I can honestly say it has been a wonderful experience. Initially, we felt apprehensive, but after just a few days, she settled in beautifully and has been extremely content and peaceful ever
since. The home itself is well appointed and family-friendly, creating a welcoming and comfortable environment for both residents and visitors. The food is nutritious and thoughtfully prepared, and the activities are well planned. The staff are incredibly well-trained, professional, and kind. They truly go above and beyond to make sure each resident is cared for with dignity and respect.
Knowing that she is in such capable hands has been an enormous relief for all of us, especially her children and grandchildren. We can rest easy knowing that she is safe, comfortable, and well looked after every day. The management and care team deserve high praise for the excellent care they provide.
Reply from Suzanne Hesk, Reviews Team at Salisbury Manor
Thank you very much for taking the time to leave us feedback about your experience. Thank you for your kind comments, it's very rewarding to give this feedback to the team for their hard work and…read more
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Review from Michelle P (Daughter of Resident) published on 16 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I honestly don't know where to start with my review! From my first desperate call from the hospital, trying to get Dad into a better setting, to his assessment, and transfer and settling-in period at The Manor, everyone has been excellent. They completely understood our situation and not only immediately
realised all Dad's needs, but also scooped us all up as a family and helped us rebuild after a really traumatic time The entire team have looked after Dad with such care and compassion, and through all their efforts they have completely restored him physically and rebuilt his confidence and given us our Husband/Dad and Grandad back! After a truly fabulous three-month stay at Salisbury Manor, Dad has been able to return home, but he will miss everyone so much, and it's reassuring to know, if he needs respite in the future, he can return, and he'd look forward to that. As a family we honestly can't thank you all enough, we've built some really special friendships.
Reply from Suzanne Hesk, Reviews Team at Salisbury Manor
Thank you very much for taking the time to leave us feedback about your experience. Thank you for your very kind words, I will pass this on to all of the staff as it is very much a team effort. At…read more
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Review from O C (Granddaughter of Resident) published on 26 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Salisbury Manor is your best-case scenario care home. The staff are wonderful, every single one, always so kind and thoughtful to residents and families. It is clean and bright. The homemade cakes are a bonus Most importantly I trust my granny is in kind hands, she is recognised for who she was and
her needs are met for what she needs now.
Reply from Reviews Team, Reviews Team at Salisbury Manor
Thank you very much for taking the time to leave us feedback about your experience. Thank you for your kind words about our team and Salisbury Manor. It is incredibly rewarding to know that our…read more
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Review from Clare E (Daughter of Resident) published on 8 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given to my father over his final few months was outstanding. He was not always an easy patient, but the staff were unfailingly kind and cheerful. They made a difficult time as pleasant as possible for him and his family. The home is well-managed and always spotlessly clean, and the food is
delicious! I would recommend Salisbury Manor.
Reply from Reviews Team, Reviews Team at Salisbury Manor
Thank you very much for your positive review. Feedback gives us the encouragement and motivation to keep doing all we can for our residents and their families, but it is always lovely to be reminded…read more
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Review from Julia W (Daughter of Resident) published on 2 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The facilities at Salisbury Manor are top notch. The staff are wonderful, fully engaged with the residents and very caring. My mother is well looked after and as happy as her dementia permits. She is happy with the food provided (and seems to be putting on weight!). The gardens are improving and will
be lovely for the summer. I would not hesitate to recommend this home to anyone.
Reply from Suzanne Hesk, Reviews Team at Salisbury Manor
Hi, thank you very much for taking the time to leave us feedback about your experience, it is very much appreciated. We have a very passionate team and I will make sure that they all see this great…read more
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Review from Sandra A (Daughter of Resident) published on 20 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum went into this nursing home for respite care after we had checked out many in the area as we had such a bad experience with another one previously. All we wanted was for Mum to be treated as we would treat her when we cared for her at home. Immediately on walking in it felt more like a 5* hotel
than a nursing home. There is a tea/coffee (and cake) seating area at the entrance for residents and guests alike. The rooms were immaculate and did not smell (as other homes had) Lunch is a 3-course meal which every day smelt amazing and I could have joined Mum if I had wanted to (for a very small fee). I imagine the chefs work very hard to prepare different options every day. The manager and staff were friendly, checking if Mum and I were ok. I actually felt happy when I left as I felt she was in good hands. As a family we know that when the time comes for our Mum to need more than respite care this is the home we would choose.
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Review from F R (Daughter of Resident) published on 9 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has settled in so well and is so very happy. This place is so warm, friendly and professional, and the staff are amazing. My mother is happy and loves it here. As her daughter, it's fantastic to visit her and know she's being looked after so well. The good is fantastic, and everything is so
efficient and organised. My sister and I are so relieved to have found such a fantastic place. Thank you so much for such amazing care.
Reply from Suzanne Hesk, Reviews Team at Salisbury Manor
Hi, thank you very much for taking the time to leave us feedback about your experience. Feedback like this reassures us that we are doing a great job, and I will make sure that I share this with the…read more
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Current Review Score: 9.9 (9.851)

Overview of Review Score

The Review Score of 9.9 (9.851) out of 10 for Salisbury Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.851 for Salisbury Manor is calculated as follows: ( (307 Excellents x 5) + (26 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 343 Ratings = 4.851
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Salisbury Manor is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Sep 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (101)

Meet the Team (1)

Tracey

Tracey Pearce

Job Title: Home Manager

I joined Salisbury Manor because I wanted to make a difference. Every day is different, and I love how Care UK ensures that residents are living fulfilling lives. It's important that we are not only respectful of each other, but also of the fact that this is the residents’ home, and it is a privilege to support them.


I qualified as a nurse in 2003 – it was such a dream. Even today, I feel proud to be a nurse. I have worked in a variety of roles and gained different experiences. Before working at Salisbury Manor, I was a Deputy Ward Sister at New Hall Hospital for two years, and before that, I spent 19 years at Salisbury Hospital.


I believe that to bea Home Manager, you need to lead by example. We are here to serve residents and make their lives fulfilled, so it’s important to be supportive and ready to listen. You also need to empower the team and help them to learn and grow.

Frequently Asked Questions about Salisbury Manor

What types of Care is Salisbury Manor registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Salisbury Manor have?

There are 63 Single Rooms.

What are the Facilities & Services at Salisbury Manor?

Near Public Transport, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Salisbury Manor to the centre of Salisbury?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Salisbury Manor to verify any information. View our terms and conditions. Salisbury Manor has an Enhanced Service - more info.