Salisbury Manor

For my husband, Bill. The care and support given to my husband is very good in what is a sensitive and upsetting time for our family. He is treated with respect and humour and this helps him and our family. He has been in care for 10 months and it has been as good as it can be. All the staff are remarkable.

Mum and dad are wonderfully cared for here at Salisbury Manor. It was a very difficult decision to move them both into care but Salisbury Manor was absolutely the right choice. Staff are wonderful and know us by name, are attentive to mum and dad and always willing to chat with or assist them. It is a great comfort to the whole family to know they are in very safe hands.

As soon as I walked into Salisbury Manor. I know it was the home for my husband. The care he receives is excellent and importantly they are kind to him. The rooms are kept exceptionally clean and he really enjoys his food. I can go home knowing he is being well cared for.

Our uncle stayed at Salisbury Manor for just over two weeks for end-of-life care, and we are so grateful for the care and kindness shown to both him and our family during a difficult time.

From the start, it was clear the staff cared about him as a person. They decorated his room with family photos and favourite belongings so he felt at home when he arrived. The nurses and carers always spoke to him warmly and with respect, even when he could no longer respond, and went out of their way to keep him comfortable and well looked after. They asked us about his life and what he was like when he was younger, which meant a lot to us.

The staff were also very supportive of our family. No matter what time we visited, even late at night, we were always welcomed, offered drinks and checked on.

The home itself is lovely, calm and homely, and felt like the perfect place for our uncle. We will always be grateful for the care our uncle received and the support shown to our whole family.

I cannot thank the wonderful people of Salisbury Manor enough who cared so well for my Father in his final days. Particular thanks to Jennifer who was so helpful in arranging his care and taking so much organisational pressure off me. You may rest assured your loved ones will have the very best of attention during what is always a very difficult and emotional time.

Following a serious fall that resulted in a full shoulder replacement my 91-year-old mother was able to rapidly relocate from Salisbury Hospital to the wonderful care of Salisbury Manor. The whole team could not have been more attentive and welcoming. She had no use of one arm and significant limitations with her other hand due to broken fingers, so she needed a lot of help. The team were amazing throughout her 4-week stay, and the other residents were also a great source of companionship, boosting her morale. Highly recommend this care home.

Not everything can go right 100% of the time and the response from the team was brilliant and that is what matters. You need to be confident they are listening and they were!

Mum loves coming to Salisbury Manor for her respite care and is always made so welcome by all the staff. They always talk with her, not down to her and ensure all her needs are taken care of even though she may only be with them for a couple of weeks or so at a time. My sister, her carer for 24/7, always enjoys her break in the safe knowledge that Mum is being taken well care of. As visitors we are also always made welcome and enjoy the tea/coffee and cakes which are always on offer!!

I know I have chosen the right care home for my Dad.

Just to say how pleased I am with all the staff who care for my sister. Admin, nursing, housekeeping, catering, activities - they all seem to be very friendly and put the wellbeing of the residents above all else. The comfort and security it gives my sister cannot be over emphasised. Very, very many thanks to everyone.

My aunt was extremly frail when she arrived at Salisbury Manor and she only lived for another 3 weeks. However, the care she received was lovely, so gentle and kind and I was kept fully informed of everything that was occurring for her. She settled in easily and quickly.

We turned to Salisbury Manor Care Home for advice and initially mum went in for respite. The care she received and the support the family had was excellent. Nothing was too much trouble and gradually mum settled in. She has been a resident for a year now, she is happy and contented, and the family can't thank the care home enough.

My dad received very good care during the last few months of his life. The staff are friendly and caring towards the residents and family members and make the effort to get to know the family personally. The standard of food is very good indeed and a lot of effort is put into the entertainment activities, which take place daily and are of good quality. The home is very clean and feels more like a good quality hotel than a care home.

Salisbury manor is immaculately clean both inside and out. All staff are extremely professional, polite and friendly. The quality of the food is good. My relatives room is decorated very nicely and it's nice that we can add personal items to make it feel like home. I feel that my relative is in extremely safe hands.

Usually very anxious about changes in my routines. This Care Home was able to offer amazing reassurance for me in the last days of hospitalisation, post-major knee replacement surgery. The Manor offered full care and support. In addition to level access to an ensuite room, all my daily needs were taken care of. Where my mobility was compromised, meals were brought to my room. The food was nutritious and flavoursome. All the staff were professional and cheerful, encouraging when needed, and attentive at all times. I was provided with Therapeutic exercises to improve my mobility and my day activity was arranged to focus upon my recovery. They really cared for me! Minimising my anxiety by taking time to explain changes and the staff listened to my concerns regarding medications. There's time to socialise with others too! Salisbury Manor is a very well run beautiful Care Home! I would not hesitate to recommend the Quality Care provision at the Manor!

Our mother was offered a respite place following a very thorough assessment; we were impressed by the friendly and efficient staff involved in the admission. However, after a few days, the memory clinic nurse who visited my mum and I both observed that she was presenting very differently from usual and suspected an infection, but were assured it was just the change of setting. We had to push for a GP visit. The next day we were told that our mum had started wandering at night and that her respite stay would not be extended - the wandering was a new thing for her and hadn't been raised with us before this nor mentioned to the GP. We were given two days in which to find a new care home, with zero compassion, flexibility or understanding by the manager of how difficult this was given neither I nor my sister live locally - the memory nurse was very shocked too. It felt like a case of profit over people, that our mum was viewed as a reprobate rather than an ill, frightened old lady.

My Father settled well.

I joined Mum for complimentary afternoon tea today. A lovely treat, an enjoyable way to spend a couple of hours together. Mum is very settled and happy in her new home, she tells me every visit that she is well looked after, has some lovely friends and really likes all the staff. She absolutely loves the trips out in the minibus and specifically the New Forest and cinema outings. Thank you, everyone, for all that you do looking after Mum so well.

Knowing that she is in such capable hands has been an enormous relief for all of us, especially her children and grandchildren. We can rest easy knowing that she is safe, comfortable, and well looked after every day. The management and care team deserve high praise for the excellent care they provide.

I honestly don't know where to start with my review! From my first desperate call from the hospital, trying to get Dad into a better setting, to his assessment, and transfer and settling-in period at The Manor, everyone has been excellent. They completely understood our situation and not only immediately realised all Dad's needs, but also scooped us all up as a family and helped us rebuild after a really traumatic time The entire team have looked after Dad with such care and compassion, and through all their efforts they have completely restored him physically and rebuilt his confidence and given us our Husband/Dad and Grandad back! After a truly fabulous three-month stay at Salisbury Manor, Dad has been able to return home, but he will miss everyone so much, and it's reassuring to know, if he needs respite in the future, he can return, and he'd look forward to that. As a family we honestly can't thank you all enough, we've built some really special friendships.