Salisbury Manor

Shapland Close, Wilton Road, Salisbury SP2 7EJ
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9.9 86 Reviews
  • Salisbury Manor, Salisbury
Salisbury Manor is a luxury care home offering residential, nursing and dementia care. The General Manager leads a friendly team of professionals that provides compassionate care for residents, assisting them to enjoy their lives to the full.

The home was designed around a beautiful Georgian house and grounds, and has recently been renovated. Residents can enjoy an array of luxury facilities including newly refreshed and stylish lounges, a café and hair and beauty salon.

The team of fully qualified nurses and experienced care colleagues oversee the health and wellbeing of each resident with care and support available 24 hours a day. Everything they do focuses on enabling the fullest possible life for residents.

Salisbury Manor is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Near Public Transport
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1565
  • Self-Funded Residential Dementia Care: from £1645

Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
needs assessment which is required to fully understand the level of care and support required by each
individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
Contribution (FNC) if you are eligible.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Salisbury Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Skye Williams (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (63)
  • Single Rooms with ensuite Wet Room (63)

Visiting

  • Visitors welcome and guests. The home is open every day, however, please call ahead if wishing to meet the Home Manager. Lots of events are organised for the residents and if visiting one of the residents, it is always best to call in advance.

Parking

  • Salisbury Manor has plenty of private parking space for residents and visitors within its grounds.

Salisbury Manor Reviews (86)

Total of 86, showing 41-60
9.9

Salisbury Manor has a Review Score of 9.9 (9.855) out of 10, based on 32 reviews in the last 2 years. Over all time Salisbury Manor has 86 reviews.

Overall Experience

  • 69
  • 14
  • 1
  • 2
  • 0

Date Published

86
9
15
32
54

Review from Lynda K (Daughter of Resident) published on 3 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late father received end of life care at Gracewell for 10 days having spent 8 weeks in hospital. He received excellent care from the staff and had a lovely room opening up onto the rear patio. As retired nurses, my husband and I have an awareness and understanding of what good care involves. We could
not speak more highly of the care and attention my father received. He was always treated with respect and dignity.
The staff were very helpful and accommodating in respect to visiting considering the restrictions due to Covid -19. During our visits, our family were also well looked after by the staff with offers of hot drinks and sandwiches.
When he passed away the staff showed great empathy and compassion to us all.

Reply from Reena George, Deputy Manager at Salisbury Manor

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Salisbury, particularly at such a difficult time. It was our privilege to nurse and care for your father in his final days and we are so grateful for your kind comments.

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Review from Charlotte A (Daughter of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The transition for my dad moving into a care home was a daunting prospect but the staff at Gracewell of Salisbury made me feel so comfortable and welcomed him. He settled in really well and it's amazing to see him so settled and relaxed. They genuinely care about him and I know that he is in safe hands.

Reply from Carol Brewster, Home Admissions Advisor at Salisbury Manor

Here at Gracewell of Salisbury, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.

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Review from K H (Husband of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On discharge from hospital after a fall, my wise spent three weeks in respite care with no problems.

Reply from Carol Brewster, Home Admissions Advisor at Salisbury Manor

Here at Gracewell of Salisbury, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.

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Review from Jennie J (Relative of Resident) published on 1 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to a deterioration in his health, my Grandfather needed to move into a Care Home directly from hospital in the midst of some of the worst weeks of the COVID-19 pandemic. We were all keen that he move closer to family, a considerable distance from the hospital he was in, complicating the move further.
The team at Gracewell of Salisbury were absolutely brilliant, working hard to make the move as smooth as they could and going to great efforts to ensure my Grandfather felt "at home" and settled quickly, despite the necessary challenge of welcoming a new resident in the midst of a global pandemic. His room was beautifully prepared in advance, his support bespoke to his needs and the Gracewell team bent over backwards to facilitate regular telephone and video calls with family until we could visit in person. Sadly my Grandfather deteriorated further and has subsequently died but I feel incredibly grateful that he was in such a wonderful and caring environment during his final months.

Reply from Scott Lindfield, General Manager at Salisbury Manor

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Salisbury – particularly at such a difficult time. The team here are so grateful that your grandfather had such a positive experience of the home and this extended to family members and friends.

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Review from Sally P (Daughter of Resident) published on 20 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother went into Gracewell of Salisbury in February 2021 - during lockdown. This was an extremely difficult time for my mother and our family, for her to go into a nursing home, aged 99 and with slow onset Alzheimer's. All the staff at Gracewell's - Administration, Carers and Nurses have all been
more than helpful and caring during the time my mother has been there. She has settled amazingly well and I cannot thank the staff enough - I feel so much more relaxed now about my mother's care.

Reply from Scott Lindfield, General Manager at Salisbury Manor

Thank you for your kind words. We believe we have a fantastic team here at Gracewell of Salisbury and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Gracewell we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from Wendy P (Daughter of Resident) published on 15 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been in the home for six weeks as her advancing dementia, and distance from us meant she was no longer able to live alone. From our first contact with the wonderful Home Admissions Advisor, we have been constantly impressed with the care and helpfulness of all the staff whether nursing,
reception, care assistants etc. Mum has settled well, visits have been possible with the help of staff who does the Covid testing. The local GP visits the home weekly, food is superb and her room is comfortable. It is never an easy decision to move a loved one into care but I cannot fault the effort and assistance from the whole team in Salisbury. Mum understands why she is in the home and always tells us how kind everyone is. The memory floor for dementia sufferers is bright and colourful, they have their own dining room and it’s great that we could bring paintings and photos to make the room seem like home.

Reply from Scott Lindfield, General Manager at Salisbury Manor

Thank you for leaving us such a wonderful review, our team members will be thrilled to hear your positive feedback. Here at Gracewell of Salisbury, we pride ourselves on understanding our residents needs to respect their independence and give a real sense of being at home.

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Review from Pam T (Daughter of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving my mum, who has dementia, into a home was a very stressful experience but the staff at Gracewell were incredibly supportive throughout. She has settled well, better than I could ever have hoped, and I feel very confident that she is being looked after by caring, competent staff who understand
her needs. I feel well informed about her care and the admin and admissions team have been kind, efficient and responsive.

Reply from Scott Lindfield, General Manager at Salisbury Manor

Gracewell of Salisbury appreciates moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased your mum has settled in well.

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Review from Helen (Daughter of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This has not been a good time for any of us to cope with having to say goodbye to a frail old person, into an ambulance, and then not see them for weeks. My mother, 88, had a few nasty falls and in the first week of January was in hospital. Then we needed respite care with a high level of nursing available.
All had to be done via IT. Then Gracewell came into view. Since that day there has been little to worry about. The point is that, despite all the Covid related restrictions and the fact that I haven't seen Mum since Jan 6th, I have felt totally confident that Mum was getting the best care and a much-needed rest after the hurly-burly of hospital. The first aspect to become apparent is that the administration is highly efficient. Any question, of which there were many at the start, was answered within the working day and resolved. The clinical team, lead with attention to detail, was good at feedback. Mum is now ready to return home thanks to a lot of kind care.

Reply from Scott Lindfield, General Manager at Salisbury Manor

Thank you for taking the time to review Gracewell of Salisbury. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your mother stay with us and looking forward to welcoming her back in the future if her requirements change.

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Review from S C (Daughter of Resident) published on 26 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My parents have had a difficult time adjusting to life in a carehome. The staff have been so helpful in trying to find a way to help them get the most of the experience of respite. Due to Covid and other factors, we have decided that my parents should become residents. Again, I cannot fault the staff
for all the efforts they have made to keep my parents safe and well.

Reply from Scott Lindfield, General Manager at Salisbury Manor

Gracewell of Salisbury appreciates that moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased your parents have settled in well.

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Review from Patricia W (Daughter of Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had been deteriorating quite rapidly since reaching 90 and having been independent for many years was extremely apprehensive regarding residential care. After contracting Covid in November and being hospitalised, Mum was quite clearly struggling to try to cope after returning home and felt extremely
lonely and more ready to try respite care in a residential home. My sister and I visited Gracewell Salisbury in September 20 together with a number of other care homes and both felt that Gracewell ticked all the boxes to meet Mum's needs. It has been a big step, not just for Mum but for us as well, and the support we received from the lady who deals with Admissions was a huge help in making the process less stressful. Since Mum has been at Gracewell we have found all the staff we have dealt with extremely helpful and supportive and nothing seems too much trouble. Pod visiting has been a big help along with being able to arrange FaceTime appointments which have been great.

Reply from Scott Lindfield, General Manager at Salisbury Manor

Thank you for your kind words. We believe we have a fantastic team here at Gracewell of Salisbury and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from J H (Wife of Resident) published on 23 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and our two children are very happy with the excellent care my husband has received since he arrived at Gracewell.
In giving my opinion, it must be appreciated that for nearly 4 1/2 months I was unable to visit my husband due to Covid restrictions.

Reply from Scott Lindfield, General Manager at Salisbury Manor

Here at Gracewell of Salisbury, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.

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Review from Tom E (Husband of Resident) published on 16 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very calm environment and found my wife in a very happy mood on each visit. Helped during meal times and was not rushed but allowed to eat at her own pace. Cheerful and helpful staff.

Reply from Claire Lousteau, General Manager at Salisbury Manor

Our dining team will be thrilled with your lovely comments. Here at Gracewell of Salisbury, we cater to each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the home.

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Review from Christine B (Daughter of Resident) published on 11 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father, aged 94, came to Gracewell of Salisbury on 27th February 2020, with severe dementia, as he was unable to stay at home despite having a 24hr live-in carer. As a family, we had to find a residential home for Dad very quickly. The admission was organised in such a professional manner, efficient
and caring.
We have been overwhelmed by the understanding, compassion and practical care shown to Dad and the family. I cannot fault the care given to us all. The welcome Dad received was so special, and he settled straight away. He has been at Gracewell one week now, and it has all gone so smoothly. Every member of staff really cares. I genuinely feel this very high standard of care will continue for my dad and us.
Thank you for being such a professional, caring team.
I highly recommend Gracewell of Salisbury. It is exceptional.

Reply from Claire Lousteau, General Manager at Salisbury Manor

At Gracewell of Salisbury, our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home. We are so happy to see the improvements made by your father.

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Review from R B (Friend of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We needed a safe refuge for our friend very quickly. After visiting half a dozen homes in the area, we decided that Gracewell was the most appropriate in terms of facilities, comfort and care. To date, we have not been disappointed.

Reply from Claire Lousteau, General Manager at Salisbury Manor

We are thrilled with your positive experience and are so glad your friend has settled in so well to Gracewell of Salisbury. We take great pride in delivering high quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.

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Review from W H (Resident) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a notably elegant place to call home. Not the distant kind of elegance, though; even the very stylish interior decor has features to raise a smile. We have a well-dressed lounge so right for respectable lounging, and there's a courtyard with space for parties and appletrees. Clearly, senior
management is setting the tone of benevolent efficiency and doing it with a charm. The home carers for many people with many problems they give time and thought and attention for particular concerns; this is impressive. While standards of personal care can fluctuate occasionally, you know you are in good hands. Cheerful carers will show remarkable anticipation of their needs and serious attention to them, despite schedules. At meals, we have varied menus and good well-balanced food, with an amenable approach to differing tastes and dietary needs. For fun, we have an imaginative and energetic activities coordinator offering events in the lounge and excursions beyond the building. The visiting library; soon knows your tastes and keeps them supplied. Behind the scenes, you glimpse the computerised monitoring of our wellbeing. Staff contribute to our care plans which are updated regularly.

Reply from Claire Lousteau, General Manager at Salisbury Manor

We are thrilled with your positive experience and are so glad you have settled in so well to Gracewell of Salisbury. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.

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Review from Sally (Daughter of Resident) published on 13 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell is great. The decor is very smart, the rooms stylish and very comfortable and the staff friendly, efficient and very accommodating. My mother has stayed there as a respite care resident twice now and it is the only place she was prepared to go to again.

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Review from J R (Daughter of Resident) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum always said she would never go into a home. I don't know how long she will be here but she is waiting for a hip replacement since the end of July 2019. It is like a 5-star hotel. The food is excellent, nothing is too much for any of the staff. There are lots of activities going on daily so residents
are kept busy. They have regular food and snacks. Outings are organised too. It is such a lovely place. I'm booking in but I am only 61!

Reply from Claire Lousteau, General Manager at Salisbury Manor

Thank you for taking the time to share your experience of Gracewell of Salisbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from Sarah A (Daughter of Resident) published on 3 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It was a heartbreaking decision to put our Dad into a nursing home but Gracewell have made the transition for my Dad so easy, as he really didn’t want to leave his home. All the team are friendly and approachable and he is treated with respect. All requests are answered efficiently. Families made to
feel very welcome when visiting. Would highly recommend Gracewell.

Reply from Marketing, Marketing at Salisbury Manor

Thank you for taking the time to share your experience of Gracewell of Salisbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Salisbury Team

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Review from Claire B (Daughter of Resident) published on 14 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad both came to Gracewell at the same time suffering from dementia. We were worried about how they would settle into their new home, but they quickly adjusted. They are both enjoying the daily activities, good food and loving care from all the staff. The staff have gone out of their way to
ensure that Mum and Dad have time together, even bringing them a hot chocolate to enjoy with the evening news after supper. The carers/nurses always speak to us and keep us updated on how Mum and Dad are and what they've been doing. Everything we have asked for has never been too much trouble and this provides Mum and Dad with the care and comfort we would wish for them. We are pleased to know that they are safe and well cared for.

Reply from Marketing, Marketing at Salisbury Manor

Thank you for taking the time to share your experience of Gracewell of Salisbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Salisbury Team

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Review from A D (Wife of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my husband was admitted to Gracewell of Salisbury in October 2018, I felt enveloped in warmth, comfort and support. I cannot express how lovely and compassionate each and every member of staff is. Nothing is too much trouble and everyone does everything they can to help. I am extremely
grateful to all the staff across the whole of Gracewell of Salisbury for that patience, kindness, support, compassion, wonderful humour and laughs that my husband and I love. I wouldn't want him anywhere else. Thank you, thank you, thank you.

Reply from Marketing, Marketing at Salisbury Manor

Thank you for taking the time to share your experience of Gracewell of Salisbury.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Salisbury Team

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Current Review Score: 9.9 (9.855)

Overview of Review Score

The Review Score of 9.9 (9.855) out of 10 for Salisbury Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.855 for Salisbury Manor is calculated as follows: ( (339 Excellents x 5) + (30 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 379 Ratings = 4.855

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Salisbury Manor is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (96)

Meet the Team (1)

Skye

Skye Williams

Job Title: General Manager

I studied Adult Nursing at Bournemouth University and joined Salisbury Manor as a registered nurse before progressing to become Home Manager.


There’s plenty that keeps me busy in my role. I love supporting the residents and listening to their stories, doing admin, liaising with the team and ensuring they have everything they need to deliver the best care. I’m very proud of the team here at Salisbury Manor. Each colleague works with compassion and love for the residents.


Mealtimes are the best times of the day here at our Salisbury care home. Residents are socialising and enjoying the delicious food served by our talented catering team. It’s lovely to see the smiles and interactions between residents and the team at these times.


My husband is in the army, so, outside of work, family time is very precious as he’s often away on duties. I also enjoy reading and getting lost in a book.

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