Argentum Lodge Care Home

81 Silver Street, Nailsea, Bristol BS48 2DS
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9.7 64 Reviews
  • Argentum Lodge Care Home, Bristol
Argentum Lodge is a relaxed, friendly and welcoming home providing high-quality professional care for the elderly. Located in Nailsea, Bristol, they offer a variety of care including Residential, Nursing, Dementia and Respite care.

As a team, they strive to ensure that all residents are given the opportunity to improve their quality of life by providing a safe and comfortable environment. Staff do all they can to help residents maintain their relationships and have a "virus-proof” visitor room in which relatives are welcome to visit their loved ones without fear of spreading infection.

All of the 56 bedrooms have en-suite bathrooms. The rooms are fully furnished, although residents are encouraged to bring personal items with them, large or small, to make their new space feel like home from day one.

With great facilities and a fantastic activities programme, there’s never a dull day at Argentum Lodge. Through their dedicated Activity Co-Ordinators, they offer something for everyone.

At Argentum Lodge, there is the option of a garden room which has patio doors that open to the communal gardens. The residents use the gardens for many reasons; relaxing in the sunshine, celebrating an occasion with their friends and families or to enjoy some relaxing gardening. All residents are encouraged to pursue their hobbies and interests where possible.

Argentum Lodge is dedicated to supporting various charities and is always eager to support new ones. If you wish to initiate a function for a charity close to your heart please discuss it with the Home Manager.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 56 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Please contact the home to organise an assessment with one of our experienced clinical leads.


We can then give an accurate average weekly fee.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jessica Hawker (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (56)
  • Single Rooms with Ensuite Wet Room (56)

Argentum Lodge Care Home Reviews (64)

9.7

Argentum Lodge Care Home has a Review Score of 9.7 (9.706) out of 10, based on 32 reviews in the last 2 years.
Over all time Argentum Lodge Care Home has 64 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Argentum Lodge Care Home
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Total of 64, showing 21-40
Review from Ben W (Grandson of Resident) published on 5 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The best staff at Argentum lodge, nothing is too much trouble! From the admin staff, domestic staff, care team and the fabulous activities team you've all made the transition for my nan from leaving her home of 50 years to Argentum a lot easier! Thank you. We appreciate the incredible hard work you
put in 24 hours a day, 7 days a week.
Reply from Jessica Hawker, Manager at Argentum Lodge Care Home

Thank you so much for a lovely review of our Home, I will share this feedback with the team.

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Review from James C (Son of Resident) published on 29 November 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Argentum seemed efficient at the start, however since the new manager has taken over the care has been totally unacceptable. My mother has had multiple unwitnessed falls and very poor care. We have situations where staff including managers do not answer phones or respond to emails for 3 days. Despite
a power of attorney being in place the home has refused to engage and liaise regarding health and welfare. The home is tired, not homely and totally unfriendly. After raising concerns rather than the home dealing with these issues they chose to ask my frail mother to leave terminating her tenancy. Given the care fees the home is charging care was totally unacceptable and compassion given to residents with complex health conditions was very distressing. Since moving, within 48 hours my mother seems much happier in herself. When moving out over half of her belongings were missing including her engagement ring from her late husband. Personal items clothing, footwear and jewelry were not found.
Reply from Jessica Hawker, Manager at Argentum Lodge Care Home

Prior to discharge of this resident, we reviewed these concerns via our formal internal processes and provided feedback to the family, external health colleagues and supporting power of attorney to aid with our ongoing relationship with family. We were sorry to see this lady leave our care and hope that she is very settled in her new home.

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Review from Jane J (Daughter of Resident) published on 27 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident of Argentum Lodge since June 2023. It's very hard to find a place that's as comfortable as home, but we found it at Argentum.
The staff are outstanding in every way, it's a beautiful, friendly community with excellent care. The food is home-cooked and there's always plenty of
choice.
The entertainment and activities are amazing, we found this so important to stimulate Mum, and there's always a really lovely atmosphere. It's a very happy place.
Reply from Jessica Hawker, Manager at Argentum Lodge Care Home

Thank you Jane for a lovely review, we really appreciate the feedback. I will share this with the staff team.

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Review from Tracey D (Daughter of Resident) published on 27 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum went into the Argentum very anxious, but with the help and care of the staff, she is more settled and even going into the common room. The activities team are excellent and Mum enjoys going to the hairdressers, she is very good with her. I am always made very welcome when I visit, even get offered
a cup of tea!
Reply from Jessica Hawker, Manager at Argentum Lodge Care Home

Thank you Tracey for a lovely review of our home. I will share your feedback with our staff team.

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Review from Sue O (Daughter of Resident) published on 18 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very kind and everyone seems to know all the residents. The activities team are marvellous. They provide a lot of entertainment and encourage residents to join in. I am always made to feel welcome when I visit and can visit any time. My mum has been living at Argentum Lodge for a year
now and seems to be settled, though always concerned about what she should be doing. The staff are good at reassuring her. The doctor visits every week so I'm confident that health issues will be addressed. I can raise any concerns I have with staff.
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Review from Michelle M (Cousin of Resident) published on 2 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wanted to say how lovely this care home is. My cousin is in this care home and she is very happy and settled which makes the family happy and at ease knowing she is well looked after. The staff are all friendly and happy and nothing is too much trouble for them, they know my cousin's needs inside
and out. When we visited last week the manager introduced herself to myself and my husband, she was very kind and supportive and said if we ever needed anything or if we had concerns then we could always speak to her, what a lovely approach from a manager. Thank you to the manager and the staff for treating my cousin like part of a family not just a number in a care home.
Reply from Jessica Hawker, Manager at Argentum Lodge Care Home

Thank you, for your lovely feedback, I will ensure that this feedback is shared with the staff team- Jessica Hawker

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Review from K C (Daughter of Resident) published on 22 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having made the decision my Mother 94 years needed 25hr care was very worrying and distressing. She has settled into Argentum Lodge very quickly and to my relief is the happiest I have seen her for many months. All the staff at the home are absolutely wonderful, nothing is ever too much trouble for
them. I would highly recommend Argentum Lodge to any family needing care for a loved one. I cannot express the peace of mind I now have.
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Review from Frank H (Cousin of Resident) published on 18 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have always found both staff and management to be kind, empathetic, efficient and caring. Despite the problems of running this demanding service in difficult times, they always go the extra mile.
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Review from Peter B (Husband of Resident) published on 8 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Putting my wife into care was a difficult decision and a difficult process.
She had complex needs and was not cooperative.
Argentum was attractive - the building not too large, modern, very light and spotlessly clean. The rooms were pleasant and could be customised. There were adequate staff and they
were genuinely caring.
Separate dining/activity spaces would be an advantage.
We are close enough to visit regularly and are very pleased with our choice of Argentum.
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Review from Elizabeth B (Daughter of Resident) published on 30 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Argentum Lodge have been fantastic, supporting my mum who has advanced dementia. They helped her settle and now she is enjoying activities and has a life with some joy and pleasure which she did not have in her own home. Communication from the team is excellent at all times. The staff are friendly and
go the extra mile to keep me informed of Mum's progress.
Reply from Jessica Hawker, Manager at Argentum Lodge Care Home

Thank you for sharing such a positive review, I will share this with the staff team

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Review from Mandy H (Daughter of Resident) published on 18 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff and management have been amazing, thoughtful and caring.
The rooms are always clean and fresh.
There is a real family atmosphere from carers and residents.
A happiness that just makes you smile when you walk through the door.
I couldn't wish for Mum to be in a better place.
Reply from Jessica Hawker, Manager at Argentum Lodge Care Home

Dear Mandy, thank you very much for a wonderful review of our care home, I will share this review with the team!

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Review from Z C (Daughter of Resident) published on 12 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in Argentum for a year now. Her mental state and general health have improved during this time.
The carers are all friendly and go out of their way to make us all feel welcome.
As soon as you walk in, you notice the friendly and calm atmosphere.
The home is very clean. All of the
staff, including maintenance, reception and housekeeping are efficient and part of the ‘family’.
The staff are valued.
The management is very helpful and is always looking for ways to promote the resident’s well-being.
We are all very happy with the care that Mum is being given.
Reply from Jessica Hawker, Manager at Argentum Lodge Care Home

A huge thank you for leaving us such a positive review! I will ensure I share this with the team today.

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Review from Mark P (Civil Partner of Resident) published on 19 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident here for two and a half years and the staff are truly excellent, caring and are always approachable. The rooms are very comfortable and clean as well as the facilities.
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Review from Sarah G (Daughter of Resident) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The atmosphere at Argentum Lodge Care Home is warm, friendly and hospitable with a sense of open transparency at all times.
My mother frequently says she likes being there and is complimentary about all that is provided for her and about the care team. I notice that there are brilliant activities organised
which are stimulating, sociable and fun and I have been able to view photos where Mum is smiling and engaged. It's hugely heartwarming to see the kindness and positivity at Argentum.
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Review from Becky B (Stepdaughter of Resident) published on 25 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My stepfather became a resident in January 2023 after a very poor experience in a previous home. I immediately felt that he was safe and protected in Argentum Lodge and they identified his needs straight away. He has become happy, and settled and has made friends and companions. He is kept active and
busy and has a better social life than me! He has gained weight and has had his alcohol issues addressed and managed well.
We as a family are extremely impressed with the care he receives at Argentum Lodge and would highly recommend the home to anyone.
Reply from Kate Corcoran, Manager at Argentum Lodge Care Home

Thank you very much for such a kind and personalized review.

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Review from Helen B (Daughter of Resident) published on 21 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise Argentum Lodge enough, over the last six months they have cared for my dad following a long hospital admission and a Parkinson's dementia diagnosis and have enabled my mum to join him with fragile mental health from previously caring for my dad on her own. The care home manager has been
so welcoming and understanding and all the staff are so caring and have kept me informed of anything that has happened (which is so reassuring when you don't live locally). The medical care has been excellent with regular visits from local GP and even accompanying Dad to medical appointments. The environment is so homely and we love the new garden area and new chairs! They are always looking for ways to improve and I have been welcomed to relatives meetings to give feedback/ideas. It has been lovely to see Mum and Dad getting more involved with the excellent activities programme coordinated by a staff member and she even took my parents to their local church opposite the care home.
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Review from Rachel G (Daughter-in-law of Resident) published on 29 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visited my father in law this weekend at Argentum Lodge and what a friendly home with staff that really care. We live a long way from the home but we love seeing the photos on Facebook of all the fun that takes place and see that they are providing meaningful activities for my father in law that suit
his skills and make it feel like his home. It was lovely to see him looking well and really settling in. The food also smelt delicious! Thank you for all that you are doing
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Review from Jo F (Daughter of Resident) published on 15 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The food today was wonderful, really tasty. The selection of activities is really impressive and this week we've had a ukulele band playing and a pianist - we even had a donkey visit us a couple of weeks ago. The staff are very friendly and always willing to chat and make tea.
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Review from A L (Resident) assisted by family/friend published on 2 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happily looked after by a lot of smiling people. I've been here for two weeks respite care and am going home a lot better than when I arrived. It's been a very happy experience and I wouldn't hesitate to recommend Argentum Lodge and its lovely staff.
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Review from Robert M (Son of Resident) published on 4 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has Alzheimer's and moved to Argentum Lodge after her needs weren't able to be met at her previous care home. Mum settled well, and within a short period, her new registered GP had assessed her medication and general health. This was immediately communicated to me, as have any issues with Mum's
care. Mum has an ensuite toilet and shower in her room which is a good size. Being a purpose-built home, the corridors are wide and flat helping Mum's mobility. Overall, we are very pleased with Mum's care.
Reply from Kate Corcoran, Manager at Argentum Lodge Care Home

Thank you very much for your lovely feedback, we are always happy to assist our residents and relatives with any of their needs.

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Current Review Score: 9.7 (9.706)

Overview of Review Score

The Review Score of 9.7 (9.706) out of 10 for Argentum Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.706 for Argentum Lodge Care Home is calculated as follows: ( (309 Excellents x 5) + (50 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) + (12 Very Poors x 1) ) ÷ 377 Ratings = 4.706
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Argentum Lodge Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 08 Sep 2025

Please contact the Home for additional details.

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Awards / Recognitions (1)

Meet the Team (1)

Jessica

Jessica Hawker

Job Title: Home Manager Joined: 2024

The team at Argentum Lodge all have a passion and love for care and are trained in-house to be able to provide a high level of care to residents.


In addition to our committed care team, we have in-house catering, housekeeping, maintenance and laundry teams providing a high level of service to our residents every day.


We also have registered nurses on hand 24 hours a day ensuring that the care needs of all our residents are met.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Argentum Lodge Care Home to verify any information. View our terms and conditions. Argentum Lodge Care Home has an Enhanced Service - more info.