Argentum Lodge Care Home

81 Silver Street, Nailsea, Bristol BS48 2DS
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9.7 64 Reviews
  • Argentum Lodge Care Home, Bristol
Argentum Lodge is a relaxed, friendly and welcoming home providing high-quality professional care for the elderly. Located in Nailsea, Bristol, they offer a variety of care including Residential, Nursing, Dementia and Respite care.

As a team, they strive to ensure that all residents are given the opportunity to improve their quality of life by providing a safe and comfortable environment. Staff do all they can to help residents maintain their relationships and have a "virus-proof” visitor room in which relatives are welcome to visit their loved ones without fear of spreading infection.

All of the 56 bedrooms have en-suite bathrooms. The rooms are fully furnished, although residents are encouraged to bring personal items with them, large or small, to make their new space feel like home from day one.

With great facilities and a fantastic activities programme, there’s never a dull day at Argentum Lodge. Through their dedicated Activity Co-Ordinators, they offer something for everyone.

At Argentum Lodge, there is the option of a garden room which has patio doors that open to the communal gardens. The residents use the gardens for many reasons; relaxing in the sunshine, celebrating an occasion with their friends and families or to enjoy some relaxing gardening. All residents are encouraged to pursue their hobbies and interests where possible.

Argentum Lodge is dedicated to supporting various charities and is always eager to support new ones. If you wish to initiate a function for a charity close to your heart please discuss it with the Home Manager.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 56 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Please contact the home to organise an assessment with one of our experienced clinical leads.


We can then give an accurate average weekly fee.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jessica Hawker (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (56)
  • Single Rooms with Ensuite Wet Room (56)

Argentum Lodge Care Home Reviews (64)

9.7

Argentum Lodge Care Home has a Review Score of 9.7 (9.706) out of 10, based on 32 reviews in the last 2 years.
Over all time Argentum Lodge Care Home has 64 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Argentum Lodge Care Home
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Total of 64, showing 41-60
Review from Arturo F (Grandson of Resident) published on 14 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent place. Staff are really friendly and it's always so clean! (and the dog is very cute!)
Reply from Natalie James, Manager at Argentum Lodge Care Home

Thank you for your lovely feedback, the whole team appreciate your kind words, and we always strive to deliver outstanding care to our beloved residents.

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Review from B H (Daughter of Resident) published on 21 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has resided at Argentum Lodge for the past 10 months. The staff at Argentum are exceptional in their care of residents and their families. We have been kept fully informed at all times on Mum's welfare. She has been treated with dignity. The staff are friendly and happy to chat about any aspects
of Mum's care. We have found management easy to communicate with and the reception staff are always helpful and accomodating. All staff are approachable and understanding. We feel lucky to have found such a dedicated and caring team for Mum.
Reply from Natalie James, Manager at Argentum Lodge Care Home

Thank you for your kind words, I will pass them on to the team. We love having Mum with us as part of our Argentum family. Thank you for trusting us with her care.

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Review from Robert W (Son of Resident) published on 4 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been an Argentum Lodge resident for several years. Selected after a thorough family review of North Somerset area care homes, the Argentum team have surpassed expectations that my father and I had for my mother's care (she suffers from dementia and Parkinson's). They settled Mum in well
and it was clear she felt "at home" very quickly. Having had quite some experience with other family members in either care homes or long-term care facilities both in the UK and US, Argentum is absolutely the best facility I have seen: from not only providing a clean, safe and healthy environment (they have been a leading light in the UK for their proactive approach to safety and family interaction during COVID-19 especially), but also in just their day-to-day interaction with and care of their residents and cheery atmosphere that is always noticeable when one visits. I don't usually write reviews, but Argentum Lodge definitely deserves high praise - a hidden gem in the care home world!
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Review from Rose G (Daughter of Resident) published on 13 November 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been at Argentum Lodge for over three years. When choosing a home for her I looked at lots. I liked the clean and modern feel of Argentum and each floor being separate made it feel friendly and personal and meant Mum could easily get from her room to the lounge without stairs or lifts.
I
feel Mum is safe and cared for at Argentum Lodge and the measures they have put in place since COVID are very reassuring. The COVID-safe visitor room has been a wonderful addition.
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Review from Jan F (Daughter of Resident) published on 12 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum went into Argentum Lodge in July, she always said she wanted to stay in her bungalow and declined offers to be cared for in a home until we reached the point where she couldn't cope anymore. Argentum Lodge have been fantastic, Mum loves it there, the staff are more like family than carers and
I can sleep at night knowing Mum is safe.
I mentioned her bungalow this morning when I went to see her (in their special visiting room) and she told me she didn't want to go back there. Well done Argentum Lodge you've made a lovely lady very happy and given her family peace of mind.
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Review from Amanda B (Daughter of Resident) published on 12 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff go above and beyond to care for all residents in the home. Mum had a stroke in February and the care and attention she had on her return from hospital was wonderful. A member of staff was at the door to greet her as Mum was very upset and confused in the ambulance, it was so reassuring to
know there was a familiar face to welcome her back. Mum is very happy and settled there. During lockdown we have been kept updated with emails and photos which means the world to me.
The home is always clean and fresh and the staff are friendly, welcoming and dedicated to their jobs, especially in this difficult time.
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Review from John P (Nephew of Resident) published on 11 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have only good things to say about the staff at Argentum Lodge and the great care they have shown in looking after residents. The Covid crisis has been an immense challenge to society, and therefore the challenge to running a dementia care home during a pandemic is multiplied. Relatives are united
by their concern for their loved ones' wellbeing. My experience is that this is an exceptional care home, which relatives can have confidence in. My aunt has been in Argentum Lodge since 2013, diagnosed with Lewy body and frontal lobe dementia, but in May celebrated her 90th birthday (witnessed from outside during lockdown) and to date is still in reasonably good health, with the home escaping any Covid cases, a tribute I believe to the high-quality care and attention she receives from wonderful staff as well as her longevity. My aunt is a music lover, a piano player and singer, and I know she enjoys taking part in karaoke activities in the home and other entertainment.
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Review from Jane B (Daughter of Resident) published on 11 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
So pleased we chose Argentum Lodge for Mum when we had to make the difficult decision that she could no longer remain in her own home. Argentum Lodge is very clean, bright and homely. All the staff are amazing, so caring, and friendly. Up until Covid-19, I was able to visit every day and I always felt
welcomed. It was at these times that I was able to see for myself the care and dedication the staff provide to ensure a safe and happy environment. I would have no hesitation in recommending Argentum Lodge.
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Review from Helen S (Daughter of Resident) published on 10 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Argentum just a few weeks ago, entirely with the help of the staff, as I, of course, was unable to help her to move myself, which felt very strange! In order to enable me to see her new surroundings staff kindly took several sets of photos which were emailed to me, including her
lovely room, and her first visits with her partner. All of this made a huge difference to me and I shall always be grateful to them. Certainly, I look forward, as we all do, to the time when I can sit with mum in her new home and finally get to meet the people who have helped mum to settle in her new home.
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Review from Jackie P (Daughter of Resident) published on 10 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum spent five and a half very happy years at Argentum, she particularly benefitted from the friendly atmosphere in the spacious newly built care home. The management were very good at amending the care package for Mum as her needs changed over time. All of the staff were always very friendly and
receptive to any input from me. We were always kept informed of everything and involved in any decisions concerning Mum. It was a very good joint decision for Mum to move to and spend her remaining quality time at Argentum.
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Review from Graham O (Son of Resident) published on 10 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Argentum Lodge for six years. The home has very nice rooms with ensuite facilities. The rooms and the whole home are kept very clean. The staff are friendly, attentive and caring. The food is plentiful, well cooked and of good quality. Mum is very happy residing in Argentum
Lodge and has no wish to live anywhere else.
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Review from Sarah W (Daughter of Resident) published on 10 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother entered Argentum Lodge in June 2020. Having struggled through the Lockdown we reluctantly decided as a family it was time she needed more care.
We were, of course, unable to visit any care home to view them but it was on recommendation from two other people I rang Argentum who were very helpful
and willing to take Mum and she would have to isolate in her room for two weeks. It was extremely hard not to see her but we rang regularly and with the help from staff were able to speak to Mum on the phone. It was wonderful when we were able to visit in a room with a glass screen accessed from outside and we can have a weekly visit. The staff are always very helpful and doing a great job in keeping our loved ones safe during this very trying time.
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Review from Amy C (Granddaughter of Resident) published on 10 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Making the decision to put a loved one into a care home is so very emotional and hard, but with Argentum Lodge we knew it was the right decision. They made my grandpa and myself feel at ease and at home straight away. They took all the anxiety away.
My grandpa is happy every time I see him, he's relaxed
and calm.
It's been a difficult year for so many people but I know that Argentum Lodge staff have kept my grandpa safe, well and happy, especially as we have not been able to visit him as often as we used to and in the same way. They have been his family.
The new visitors room is fabulous, it means I get to see and hear my grandpa, knowing that I will not pass anything onto him. It's a shame that there aren't more rooms like it in other care homes.
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Review from Stephen W (Brother-in-law of Resident) published on 10 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have scored excellent on all categories because myself and my wife are absolutely astounded that in the current climate of Covid 19 my sister in law/wife's sister has recieved such devotion and care.
It's such a relief for us that we can confidently leave after each visit and know that the care our
relative has is as good as we could want for ourselves.
You can't beat that.
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Review from Teresa A (Daughter of Resident) published on 19 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The very skilled staff at Argentum treat the residents like their own family. Mum spent two years there where they also looked after my dad who visited her every day, making him cups of tea and making time to have a chat. The staff ensure the residents keep their dignity and they really do form a bond
with everyone. Mum unfortunately passed away in February. Dad and I are looking forward to popping in to see all the lovely carers after lockdown (Hope you're all well).
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Review from Andrew F (Son of Resident) published on 19 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Argentum Lodge looked after my father for his end of life care; they were constantly professional.
During the Covid lockdown, no visitors were allowed, I and my family received regular updates about Dads condition from both management and nurses.
I spoke to Dad a lot, and he told me how well he was
being looked after.
I cannot thank them enough for making a very hard time easier for me.
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Review from Donald T (Husband of Resident) published on 19 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
If ever I have a need for a care home, I have instructed my family where I must go and be happy, Argentum Lodge is the place to be.
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Review from Jeff T (Son of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is very comfortable and clean and the staff are wonderful, caring and hard working.
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Review from R N (Wife of Resident) published on 5 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been in three care homes. Argentum Lodge is by far the best home and I am extremely happy that my daughter found it. My husband's first home asked that he should leave and we only had two weeks to find a care home. The second home seemed good but the care deteriorated after three years
and I had to move him to Argentum Lodge.
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Review from Beryl S (Wife of Resident) published on 29 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been in Argentum Lodge for three years and is very happy and settled. We have received nothing but kindness and caring from the staff.
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Current Review Score: 9.7 (9.706)

Overview of Review Score

The Review Score of 9.7 (9.706) out of 10 for Argentum Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.706 for Argentum Lodge Care Home is calculated as follows: ( (309 Excellents x 5) + (50 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) + (12 Very Poors x 1) ) ÷ 377 Ratings = 4.706
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Argentum Lodge Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 08 Sep 2025

Please contact the Home for additional details.

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Awards / Recognitions (1)

Meet the Team (1)

Jessica

Jessica Hawker

Job Title: Home Manager Joined: 2024

The team at Argentum Lodge all have a passion and love for care and are trained in-house to be able to provide a high level of care to residents.


In addition to our committed care team, we have in-house catering, housekeeping, maintenance and laundry teams providing a high level of service to our residents every day.


We also have registered nurses on hand 24 hours a day ensuring that the care needs of all our residents are met.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Argentum Lodge Care Home to verify any information. View our terms and conditions. Argentum Lodge Care Home has an Enhanced Service - more info.