






Orchid Care Home is located at the heart of the community in Haydon Wick. They are delighted that in November 2024 Orchid Care Home was rated as 'Outstanding' by CQC.
Orchid Care Home is very much the residents' home and the well being of the residents is at the centre of every decision made, through collaboration with the residents, staff and visitors. Residents are invited to personalise their rooms, and family...
Care Provided by Orchid Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 84 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
All fee's are dependent on needs
The price(s) shown are provided by the care home. Contact Orchid Care Home for full pricing details and T&Cs.
Contact Orchid Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- MNS Care plc / Angel Care
- Private Owned
Person in charge
- Dawn Drew (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2013
- Number of floors: 2
Room Information
- Single Rooms (84)
- Single Rooms with ensuite Wet Room (84)
- Couples/Companion Rooms with ensuite Wet Room (2)
Visiting
- Visiting is open 24 hours a day / 7 days a week
Parking
- Onsite parking available.
Orchid Care Home Reviews (150)
Orchid Care Home has a Review Score of 9.9 (9.901) out of 10, based on 81 reviews in the last 2 years.
Over all time Orchid Care Home has 150 reviews.
Both of my Grandparents live here, bluebell is great for my Grandmother as she has advanced Alzheimer's. She's managed to make friends and has plenty to keep her busy, she's clearly eating well and maintaining much better hygiene than she could at home. My Grandfather has struggled to adapt to living in a long-term care. Despite this, the staff have been wonderful with him. My Mum has had a long and difficult journey with her parents needing care for the first time, the staff have been understanding and have maintained excellent communication with her. I work in healthcare, I'd be happy to work here and am happy my family is living in this home. Although their health is declining, they are clearly both well cared for and I'm so relieved they have found somewhere to spend the end of their lives, especially as the home can accommodate their vastly different needs. This means they can live on different floors, and see eachother when it suits them.
Thank you so much for your lovely review, I have shared this with the team and thanked them for their kindness. I have met both of your Grandparents when I have been at Orchid Care Home and they are indeed very settled and well cared for.
We as a family are grateful to have got Mum into Orchid Care Home. Mums last years were mostly happy. Mum had dementia and was treated with love, kindness and compassion throughout her stay. The carers are amazing, they activities great, food was good. Mums room was clean and Mum always looked her best. We could not ask for anything more. Mum was loved and cared for by the home until the end.
Thank you for your lovely review, our teams do their very best for our residents and it is heartwarming to know that this is noticed and appreciated. We are very sorry for your loss.
I would like to leave a review for Orchid Care Home and their team of staff. I have been visiting the home for a few years in different capacities as a professional and now a son of a service user. I am a former registered care home manager and an IMCA that used to regularly visit clients that were subject to DOLS whilst residing in the home. In that role, I visited many care homes and was always impressed with the standard of care being provided at Orchid. I always used to personally judge a home based on whether or not I would like one of my parents to reside in it and I always felt that Orchid would be a suitable home for them if they ever needed it. Well, that day finally came. My father has Huntington's Disease and the time came that he needed residential nursing care. The staff have been amazing, Dad is so happy, being well cared for and putting on weight. I cannot fault or thank all the staff enough. They really do go above and beyond for everyone.
The team and I are delighted to receive your kind words and fabulous review that recognises the hard work and dedication that is given to the residents of Orchid Care Home by our team. It is a pleasure to care for your father, we will continue to go above and beyond for him and all of our residents, to provide excellent person-centred care in the residents home. Many thanks.
My father-in-law enjoyed over six months of care at the Orchid before he died. The care was exceptional. Staff were kind, happy and so caring. They really bonded with my FIL and him to them. The range of activities for residents is wide, always something to keep them interested and occupied if they were able. The home is clean, modern and in an attractive residential area. Sadly my FIL died recently but the end of life care was amazing. Yes, it is very expensive but the care was the very best.
Thank you for your kind review of the care that we gave your father-in-law here at Orchid Care Home, it was our pleasure to care for such a lovely gentleman. Thanks again.
I do not think there is enough attention to detail for individuals. It costs a lot of money and I feel lots of things are overlooked eg I always have to get Mum's glasses and hearing aid for her. I don't feel there is enough personal attention to stop loneliness. She has dementia so does not know how to put on the radio or TV or remember to drink enough. I know they're all busy but I feel more could be done to make it better and for me to recommend you.
Thank you for your review. There are a full range of activities that can be accessed by all of our residents, those residents with dementia are supported to attend meaningful activities both in group and one to one sessions. We very much aim to prevent loneliness for all of the residents living...
We had a good feel for Orchid as soon as we walked through the door on the first viewing. Mum had dementia and we needed to know she would be safe and well cared for. Orchid is light, airy and modern and the staff are fabulously caring, supportive and attentive. Sadly Mum’s stay was relatively short she was only there five months but our instincts were not wrong, we had made the right choice, this was the best place for her. Mum had settled and that was down to the first-class care she received. Orchid Care Home is top-notch, I highly recommend it.
Thank you so much for your kind words and reccomendation, especially at this sad time for you. It is nice to see that the hard work and kindness of team Orchid is recognised. I agree with you Orchid is top-notch!
My mother has always received excellent care at Orchard Care Home. She is happy, safe and well cared for. I would recommend this home to others.
Excellent carers and nurses. Very professional, kind and friendly to mum and family.
Excellent entertainment team. Works very hard to ensure residents have daily activities and lots of laughter and fun. A real tonic. Christmas carol concert and panto were enjoyed by all.
Management - very approachable and friendly.
Cleaning - very high standard. Food - always enjoyed by mum.
Reception - very friendly and professional.
Thank you for taking the time to write such a fabulous review about the care that your mother receives here at Orchid Care Home. The activities team work incredibly hard alongside the care team to meet the holistic care needs of our residents. The residents and activities team, along with support...
I have been at Orchid Care home for 18 months, originally to give my family a break after a minor fall. After 3 days, I decided to stay until I die. The nursing care is so professional and caring. I am in a perfect position to judge this as I went away at 16 to train as a nurse, I am now 90. There are 2 layers of care, senior and basic grade. The training of all levels is 2nd to none. Management is always available. There are 4 staff looking after the activities and there is something for everyone eg hydro pool in the home, minibus, food and drink. For me, the food is good, most of the issues are generational or cultural. Our age groups are traditional - meat and 2 veg. These problems will get sorted out.
Thank you for taking the time to write such a fabulous review of Orchid Care Home from the residents perspective. We are currently working with our hospitality and care team to provide the best possible dining experience for our residents. From the writing of the menu to the meal being presented on...
My husband is very happy here and well looked after.
Many thanks for taking the time to write such a lovely review of Orchid Care Home. We are delighted to hear that your husband is happy to be a part of the Orchid Care Home community.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 May 2024Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Orchid Care Home.
There are no upcoming events for Orchid Care Home.
Awards / Recognitions (1)
- 30 Jan 2026Recipient: MNS Care plc / Angel Care
Accreditations
There are no accreditations posted yet for Orchid Care Home.
Meet the Team (3)

Dawn has been a Registered Nurse for over 30 years. She did her training in The Queen Alexandra Royal Nursing Corps and over the years has worked in a variety of settings, settling into caring for the elderly over 20 years ago.
She has a passion for providing a service that caters for those people that entering their later years and believes that fun and laughter are the recipes for good emotional well-being.

Donna has worked at The Orchid for 9 years since the home opened. She is passionate about providing excellent care to people of the older generation. She has worked in the care industry for 21 years

I have been a nurse, deputy manager, registered manager, quality manager & assistant director. I have been an operations director for many years prior to joining this company, I have a passion for making a difference and a wide knowledge base, and I love working and being a leader in social care.
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