Orchid Care Home

14 Guernsey Lane, (off Torun Way), Haydon End, Swindon SN25 1UZ
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9.9 127 Reviews
  • Orchid Care Home, Swindon
Orchid Care Home is located at the heart of the community in Haydon Wick. They are delighted that in November 2024 Orchid Care Home was rated as 'Outstanding' by CQC.

Orchid Care Home is very much the residents' home and the well being of the residents is at the centre of every decision made, through collaboration with the residents, staff and visitors. Residents are invited to personalise their rooms, and family and friends are invited to visit at any time suitable for their loved one. CCTV in communal areas provides an additional reassurance.

Orchid Care Home's team of nurses, carers and activities coordinators aim to provide holistic, person-centred care to the residents, which is adapted as the care needs of each resident changes, to ensure each resident lives a fulfilled life.

The team at Orchid Care Home warmly invites you to come and have look around the residents' home. The team would love you and your family to be part of the Orchid Care Home community.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 84 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1750
  • Self-Funded Nursing Dementia Care: from £1750
  • RESPITE Self-Funded Nursing Care: from £1650
  • RESPITE Self-Funded Nursing Dementia Care: from £1650

These prices are only a guideline, please contact Orchid Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Dawn Drew (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Number of floors: 2

Room Information

  • Single Rooms (84)
  • Single Rooms with Ensuite Wet Room (84)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Visiting is open 24 hours a day / 7 days a week

Parking

  • Onsite parking available.

9.9

Orchid Care Home has a Review Score of 9.9 (9.892) out of 10, based on 76 reviews in the last 2 years.
Over all time Orchid Care Home has 127 reviews.

Overall Experience
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Date Published
  • 127
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Reviewer Connection to Orchid Care Home
  • 56
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Total of 127, showing 1-20
Review from Lucy R (Daughter of Resident) published on 21 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been here for 6 months. Absolutely amazing care. Staff are so helpful and so kind.
Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you for these lovely kind words, I will share them with the team.

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Review from Penny B (Daughter-in-law of Resident) published on 21 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a fun time, great stalls, super BBQ, lots of drinks and cakes. Lovely entertainment enjoyed by all.
Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Thank you so much for sharing your lovely feedback! We're thrilled to hear you had such a fantastic time there's nothing better than great food, good company, and joyful entertainment to bring everyone together. It was a pleasure seeing so many smiles and laughter throughout the day. Well definitely keep the BBQ sizzling and the cakes coming for the next one

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Review from Roger C (Friend of Resident) published on 21 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am always welcomed when I visit my friend at Orchid Care Home. Staff are always friendly and helpful. My friend feels very well cared for, and the nursing care has really helped him. We are impressed at the number of activities that Orchid run. The regular church service on a Monday, as well as all
the music events, really help in making the home a community.
We very much enjoyed the colourful, fun, fete run in the gardens and the very successful day trip to the local wildlife park recently. Well done, Orchid!
Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Thank you so much for your thoughtful and heartwarming message . We're delighted to hear that your visits to Orchid Care Home have been so positive and that your friend is thriving with the care and support of our team. Creating a true sense of community is at the heart of what we do, and its wonderful to know that the church services, music events, and special outings are making a meaningful difference. The garden fete and wildlife park trip were such joyful occasions, and were thrilled you enjoyed them as much as we did! Your kind words mean the world to us they inspire us to keep making Orchid a place full of warmth, connection, and care.

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Review from Mike P (Son of Resident) published on 21 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Simply the best care home. Amazing staff who always go the extra mile. We trust them completely.
Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Thank you so much for your kind words! We're truly touched by your trust and appreciation. Our team is passionate about creating a warm, supportive environment where every resident feels valued and cared for. Knowing that we've made a positive impact means the world to us.

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Review from D F (Son-in-law of Resident) published on 27 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law is treated very well at Orchid. ]The cleanliness is superb, staff are polite and friendly. He has complained about the food a few times.
But overall excellent all round.
Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

That's lovely to hear-sounds like Orchid is doing a great job in creating a caring and respectful environment. Thank you for your feedback.

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Review from S B (Friend of Resident) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming and relaxed
Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

That's lovely to hear-there's nothing better than stepping into a space that feels genuinely warm.

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Review from S P (Daughter of Resident) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Father's day afternoon 'party in the pub' - many thanks to two members of staff for a lovely afternoon with dad - remembering!! The staff are so good and dad tells me he feels safe.
Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Thank you for taking the time to share your enjoyable experience, we are glad you and your dad enjoyed Fathers day.

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Review from O W (Grandson of Resident) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very pleasant experience, came for fathers day in the cinema room. Staff were all very lovely and welcoming. The place was very clean! Had a wide variety of food, drinks and games for everyone to enjoy and play together.
Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Thank you so much for your lovely review! We're thrilled to hear you had such a pleasant Father's Day celebration with us. It's great to know the cinema room, friendly staff, and all the fun games and food helped make it a special day. We hope to welcome you back again soon for more good times!

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Review from E C (Daughter of Resident) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We enjoyed joining dad for fathers day in the pub, dad enjoyed burgers and chips and a lager shandy. Orchid activity team did a super job decorating the room and providing snacks and drinks.
The staff are kind and attentive and ensured both dad and his family were well cared for. We are always so
impressed with the carefully thought out activities that the team run.
Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

It's wonderful to hear that the Orchid activity team went the extra mile with thoughtful decorations and treats, and that the staff made everyone feel so welcome and cared for. Those small touches really do make all the difference. Thank you for sharing such a heartwarming experience!

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Review from K P (Daughter of Resident) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff at Orchid Care Home are wonderful, kind, considerate and any worries you may have regarding your loved one, they will keep you informed of all if any worries you may have.
Reply from Arifa Kapasi, Regional Support and Compliance Manager at Orchid Care Home

Thank you for your kind review. Our staff strive hard to provide a kind and caring environment for all its residents and this recognition validates their hard work.

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Review from Petru T (Friend of Resident) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
One of the best care homes I've ever been into. Very well kept and very well managed!!
Reply from Zeta Zeta, Operations Director at Orchid Care Home

Wow, what a lovely recommendation, I completely agree that Orchid is a very well managed and a very special place.

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Review from R C (Resident) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home is well organsised and very clean. all staff are very good. With the lovely people who stay here.
Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

It's great to hear such positive feedback! A well-organized and clean home makes such a difference, and having dedicated staff along with lovely residents truly creates a warm and welcoming atmosphere.

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Review from R L (Daughter of Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parent is really well cared for by patient and kind professionals. There are lots of interesting and diverse activities that they can get involved in. It's a lovely place and the staff are respectful but also caring and knowledgeable regarding my parent's needs. I really enjoyed the Mother's Day
afternoon tea and all the effort that went into it.
Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you for writing these kind words of recommendation.

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Review from K F (Daughter of Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Mother's Day afternoon was amazing, had a really lovely time. The food was excllent and as a tea drinker, the tea kept on flowing. Thank you so much for the experince.
Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you very much for your kind words of recommendation.

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Review from G M (Son of Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Orchid is a wonderful home, with excellent staff who really care about their residents.
facilities are excellent and the activities team really do go above and beyond to facilitate the needs and wants of residents. Highly recommend.
Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you very much for your "high recommendation, it is very appreciated.

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Review from W G (Son-in-law of Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother's Day afternoon tea provided by the home was excellent. It showed that a lot of thought had gone into the provision of the tea.
Staff made sure we were very welcome.
Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you for leaving this lovely review of Orchid Care Home.

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Review from S B (Daughter of Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have no complaints about Orchid. It meets all our mum's needs and more. It's clean, friednly and efficient. Activities to do or quiet if she wants it.
This afternoon was Mother's Day tea party, very well presented and enjoyed by all. This is a lovely place and very happy to have Mum here.
Reply from Zeta Zeta, Operations Director at Orchid Care Home

We are so pleased you enjoyed the special mothers day tea party.

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Review from T N (Daughter of Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Attended after noon tea for Mother's Day and as always was greeted with a cheery smile and welcome from all staff. Always find the staff pleasant. I feel my mum is happy here, and she has a very pleasant room.
Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you for making the time to write this review.

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Review from M S (Daughter-in-law of Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Today I have spent time with my mother-in-law at a Mother's Day Tea, sandwiches, cakes, scones, tea coffee, gifts of sweets for all mums.
What a wonderful way to celebrate our mothers. I wish to say a huge thank you to all at Orchid Care. Mother-in-law will be 100 years in November and if this is the
last memory we have of being with her, then it will be all we could ask for.
Orchid Care is such a caring place and we thank everyone. You are all wonderful. Thank you.
Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you for sharing this review and I am so glad you have made some more precious memories.

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Review from K W (Daughter of Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident for the past 7 months. I cannot say enough about the staff at Orchid Care Home. My mum had a severe stroke last May and requires 24-hour care. She is living her best life and is so happy this is thanks to the outstanding staff who are all so kind and helpful, nothing is too
much trouble. My mum was very sociable and staff make sure the activities are enjoyed, they always made sure she can take part. Fabulous and so pleased.
Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you for your lovely review and recommendation.

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Current Review Score: 9.9 (9.892)

Overview of Review Score

The Review Score of 9.9 (9.892) out of 10 for Orchid Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 76 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 76 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.892 for Orchid Care Home is calculated as follows: ( (813 Excellents x 5) + (81 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 902 Ratings = 4.892
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Orchid Care Home is based on 76 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 76 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 May 2024

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

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Meet the Team (3)

Dawn

Dawn Drew

Job Title: Manager Joined: 2020

Dawn has been a Registered Nurse for over 30 years. She did her training in The Queen Alexandra Royal Nursing Corps and over the years has worked in a variety of settings, settling into caring for the elderly over 20 years ago.


She has a passion for providing a service that caters for those people that entering their later years and believes that fun and laughter are the recipes for good emotional well-being.

Donna

Donna Bartholomew

Job Title: Deputy Manager Joined: 2013

Donna has worked at The Orchid for 9 years since the home opened. She is passionate about providing excellent care to people of the older generation. She has worked in the care industry for 21 years

Zeta

Zeta

Job Title: Operations Director Joined: 2019

I am the operations director for the Angel Care/MNS Care group of homes. I qualified as a mental health nurse training in 1991 and as an adult nurse in 1996. I have worked in social care, specialising in older people since 1991, as I made the positive decision to work in this rewarding sector after I first qualified.
I have been a nurse, deputy manager, registered manager, quality manager & assistant director. I have been an operations director for many years prior to joining this company, I have a passion for making a difference and a wide knowledge base, and I love working and being a leader in social care.

Frequently Asked Questions about Orchid Care Home

What types of Care is Orchid Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Orchid Care Home have?

There are 84 Single Rooms.

What are the Facilities & Services at Orchid Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Orchid Care Home to the centre of Swindon?

2.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Orchid Care Home to verify any information. View our terms and conditions. Orchid Care Home has an Enhanced Service - more info.