Orchid Care Home

14 Guernsey Lane, (off Torun Way), Haydon End, Swindon SN25 1UZ
Review Us
9.9 145 Reviews
  • Orchid Care Home, Swindon
Orchid Care Home is located at the heart of the community in Haydon Wick. They are delighted that in November 2024 Orchid Care Home was rated as 'Outstanding' by CQC.

Orchid Care Home is very much the residents' home and the well being of the residents is at the centre of every decision made, through collaboration with the residents, staff and visitors. Residents are invited to personalise their rooms, and family and friends are invited to visit at any time suitable for their loved one. CCTV in communal areas provides an additional reassurance.

Orchid Care Home's team of nurses, carers and activities coordinators aim to provide holistic, person-centred care to the residents, which is adapted as the care needs of each resident changes, to ensure each resident lives a fulfilled life.

The team at Orchid Care Home warmly invites you to come and have look around the residents' home. The team would love you and your family to be part of the Orchid Care Home community.
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Care Provided by Orchid Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 84 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1800 – £1800
  • Self-Funded Residential Dementia Care: £1800 – £1800
  • Self-Funded Nursing Care: £1800 – £1800
  • Self-Funded Nursing Dementia Care: £1800 – £1800
  • RESPITE Self-Funded Residential Care: £1800 – £1800
  • RESPITE Self-Funded Residential Dementia Care: £1800 – £1800
  • RESPITE Self-Funded Nursing Care: £1800 – £1800
  • RESPITE Self-Funded Nursing Dementia Care: £1800 – £1800

All fee's are dependent on needs

The price(s) shown are provided by the care home. Contact Orchid Care Home for full pricing details and T&Cs.

Contact Orchid Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Orchid Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Dawn Drew (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Number of floors: 2

Room Information

  • Single Rooms (84)
  • Single Rooms with Ensuite Wet Room (84)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Visiting is open 24 hours a day / 7 days a week

Parking

  • Onsite parking available.

Orchid Care Home Reviews (145)

9.9

Orchid Care Home has a Review Score of 9.9 (9.903) out of 10, based on 89 reviews in the last 2 years.
Over all time Orchid Care Home has 145 reviews.

Overall Experience
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Date Published
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  • 89
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Reviewer Connection to Orchid Care Home
  • 66
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Total of 145, showing 1-20
Review from Martin W (Son of Resident) published on 30 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Orchid Care Home has a very comfortable homely feeling, the facilities and activities are very very good.
The main reason I'm pleased we chose it for our Mum are the staff. They are all absolutely kind dedicated people & we know Mum is in caring safe hands and thank you to everyone single one of you.
Martin
Reply from Zeta Zeta, Operations Director at Orchid Care HomeThank you for your kind words, it is reassuring that you feel confident in the care Mum is receiving and it is lovely you have acknowledged how caring the team are.
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Review from A L (Son of Resident) published on 22 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Orchid Care Home provides a warm, safe, and welcoming environment for residents. Staff are kind, attentive, and treat everyone with dignity and respect. The facilities are clean and well-maintained, with a good range of activities that help residents stay engaged and comfortable. Communication with
families is clear and reassuring. Overall, it offers a high standard of care and peace of mind for loved ones.
Reply from Alex Keevans, PA to Operations Director at Orchid Care HomeThank you so much for taking the time to share your thoughtful feedback. We're delighted to hear that you've had such a positive experience with Orchid Care Home. Our team works hard to create a warm, safe, and respectful environment for every resident, so it means a great deal to know that this is reflected in your experience.
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Review from G M (Son of Resident) published on 21 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Orchid Care home cannot be faulted, residents are treated like family and very well cared for.
The whole place is immaculate and well maintained.
The food is excellent and residents individual needs are catered for as they change over time.
The activity team, cater for all types of ability and
interests to keep life interesting and fulfilling for residents.
Reply from Alex Keevans, PA to Operations Director at Orchid Care HomeThank you for sharing such a thoughtful review. It's wonderful to hear how well the residents are cared for at Orchid Care Home. The attention to individual needs, the spotless environment, and the engaging activities all speak volumes about the dedication of the team. Your words highlight just how special the home truly is.
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Review from Delia B (Daughter of Resident) published on 21 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Orchid Care Home in February 2026.
The home is modern and kept spotless by the cleaning team.
All who work there are extreemly kind and caring and continually keep us regularly updated on any healrh issues or activities that may be going on. Mum is happy there and this has put our mind
at rest as a family. A big thank you to all the team who work there God bless xxx
Reply from Alex Keevans, PA to Operations Director at Orchid Care HomeIt's wonderful to hear that your mum has settled in so well at Orchid Care Home. Knowing she's happy, well cared for, and surrounded by such a dedicated team must bring so much comfort to your whole family. Your kind words are a lovely tribute to the staff and everything they do.
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Review from C F (Daughter of Resident) published on 8 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has only been in the home for a short time and we were invited to a Mothers Day tea. It was so well organised with lots of beautiful personal touches. We had a lovely afternoon and the staff were extremely attentive. Well done to all of them and a big thank you.
Reply from Alex Keevans, PA to Operations Director at Orchid Care HomeThank you so much for sharing this lovely feedback. We're delighted to hear that your mother's first Mother's Day tea with us felt so special. The team will be thrilled to know their efforts and personal touches made the afternoon memorable for you both. We're grateful for your kind words and look forward to many more happy moments together.
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Review from Fiona B (Daughter of Resident) published on 8 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely event put on for Mothers Day on Friday 13 March. Staff work hard to make everyone welcome and always with a smile. Dining Room was decorated beautifully, and sandwiches and cakes for afternoon tea were in abundance. Most importantly, mum had a wonderful time.
Reply from Arifa Kapasi, Regional Support and Compliance Manager at Orchid Care HomeIt's wonderful to hear how much you enjoyed the Mother's Day event. The team will be so pleased to know their hard work, warm welcome, and beautiful decorations helped make the afternoon special. The abundance of sandwiches and cakes certainly added to the celebration, and it's especially heart-warming to hear that your mum had such a wonderful time. Thank you for sharing such lovely feedback.
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Review from Amanda L (Daughter-in-law of Resident) published on 8 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
A really enjoyable and well organised afternoon. Staff as always were polite, respectful and very attentive to both residents and visitors. A delicious and bountiful spread for all and a thoughtful gift for the Mothers. A lovely afternoon.
Reply from Alex Keevans, PA to Operations Director at Orchid Care HomeIt's wonderful to hear how much you enjoyed the afternoon. The team will be delighted to know their politeness, attentiveness, and care made the day feel so special. The generous spread and thoughtful gifts were all part of creating a memorable Mother's Day, and it's great to know it was so well received. Thank you for sharing such lovely feedback.
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Review from H L (Daughter of Resident) published on 8 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thanks to Beth and the team for hosting a lovely Mother's Day afternoon tea for families. The room and tables were beautifully decorated with flowers/ sweet favours and the food was amazing.
It was so nice to be able to celebrate Mother's Day with Mum.
The team at Orchid always go above and beyond.
Thankyou
Reply from Alex Keevans, PA to Operations Director at Orchid Care HomeThank you so much for your lovely feedback. It's wonderful to hear how much you enjoyed the Mother's Day afternoon tea. Beth and the team put so much care into creating a welcoming, beautifully decorated space, and Dale's food is always a highlight.
Being able to celebrate Mother's Day with your mum in such a special setting means a lot, and your kind words truly reflect the dedication the Orchid team brings to every event. Thank you for taking the time to share this.
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Review from William G (Son-in-law of Resident) published on 8 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Beth arranged an afternoon tea on Friday 13th March for Mothers Day.
It was lovely to see so many families attend this event and the food was as good as always thanks to Dale.
These functions would not be possible if it were not for the dedication of such wonderful people as Beth and Dale.
Everyone
enjoyed the afternoon and it was a joy to see the smiles on the female residents and their families.
Reply from Alex Keevans, PA to Operations Director at Orchid Care HomeThank you so much for taking the time to share this lovely feedback. It's wonderful to hear how much the Mother's Day afternoon tea meant to residents and their families. Events like these really do bring everyone together, and it's clear that Beth's thoughtful planning and Dale's consistently fantastic food made the afternoon feel truly special.
Seeing families gathered, enjoying the atmosphere, and watching the smiles on the residents' faces is exactly what makes occasions like this so meaningful. Your kind words are a real credit to the dedication and care that Beth, Dale, and the whole team put into creating moments of joy for everyone at Orchid.
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Review from Janet R (Daughter of Resident) published on 8 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Orchid is an amazing home for my Mum. All staff are approachable and go out of their way to help you. The nursing staff are great and extremely caring. Nothing is too much trouble! The activities team run great events and varied activities. All the ladies are lovely! Can't fault this Care home and
would recommend it hugely.
Reply from Alex Keevans, PA to Operations Director at Orchid Care HomeThank you for such a lovely review. Its wonderful to hear how well your mum is supported and how much you value the staff and activities team. Your recommendation means a great deal and is truly appreciated.
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Review from Steve L (Son of Resident) published on 8 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I do a review for Orchid every now and again because I think it's really important for relatives to know how their loved ones are being looked after.
Our mum has been at Orchid coming up to 3 years. I've often described some of the carers as adopted family. The trust we build and the comfort we get
from knowing our mum is in the best place. It is massively important and reassuring to us.
Congrats to all that work there. You make a huge difference.
Reply from Alex Keevans, PA to Operations Director at Orchid Care HomeThank you so much for sharing this. Its incredibly reassuring to hear how well your mum is being cared for, and the way you describe the team as adopted family says everything about the relationships theyve built with you. Knowing shes safe, supported, and genuinely cared for brings a level of comfort that cant be overstated.
Your words are a real credit to everyone at Orchid. They clearly make a meaningful difference every single day, and its lovely to see that recognised
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Review from Kristy B (Daughter of Resident) published on 7 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister and I have both our parents as permanent residents in Orchid, and since our mum joined in June 2025 (followed by dad a couple of months later), we have been extremely impressed in almost every aspect. We visited quite a few care homes in Swindon, and Orchid stood out as the 5 star option.
We haven't regretted our choice whatsoever, and although there are always small and rare 'niggles' and we had the odd teething issue, everything that hasn't been perfect, has been addressed and dealt with very well by the management and the brilliant staff. Everyone at Orchid is lovely, friendly and very approachable. In the 9 months, we have rarely seen a staff member leave, so the staff-retention must be high. This indicates that the carers and staff are happy, and happy staff=happy residents=happy families! We visit Orchid most days, and each time we leave, we go away knowing that our parents are in the best possible hands, and are being looked after by some excellent carers.
Reply from Arifa Kapasi, Regional Support and Compliance Manager at Orchid Care HomeThank you for your kind words and for the amazing feedback regarding the care and support that your relatives receive at Orchid Care Home. It is invaluable and also validates the hard work of the entire team.
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Review from Robert F (Husband of Resident) published on 6 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The food and the staff where excellent, just a really nice day. Looked after my wife with kindness and respect.
Reply from Alex Keevans, PA to Operations Director at Orchid Care HomeSuch kind words. It's wonderful to hear the day felt so positive, and that you were both treated with the kindness and respect. The combination of great food, thoughtful staff, and genuine care really does make all the difference.
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Review from Richard B (Husband of Resident) published on 6 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Valentines day lunch - A wonderful warm experience for my wife and me. lovely food & entertainment. Beth works so hard to make sure events are special.
Reply from Alex Keevans, PA to Operations Director at Orchid Care HomeSuch a lovely reflection. It sounds like a really special experience for both of you, and it's wonderful to hear how much care went into making the day feel meaningful. Beth's and the team at Orchid's hard work and warmth really shines through in moments like these.
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Review from A D (Wife of Resident) published on 6 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't speak highly enough of this care home excellent all round.
Reply from Alex Keevans, PA to Operations Director at Orchid Care HomeSuch lovely words. It's wonderful to hear how highly you rate the home - feedback like this really means a lot.
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Review from Christine A (Wife of Resident) published on 6 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Valentine's lunch wtih my husband, who is a resident. The room was decorated beautifully, little gift each, a lovely Valentine card. Food wonderful and pianist excellent. Attention to detail great. So beautiful to spend time with the people we love. They may have changed but love always shines through.
Thank you Orchid team - especially Beth, this is why you are 10/10.
Reply from Alex Keevans, PA to Operations Director at Orchid Care HomeSuch a beautiful reflection. It sounds like a truly special afternoon, and the care and attention the Orchid team put in really shines through. Moments like that mean so much.
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Review from S F (Wife of Resident) published on 6 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall an excellent care home. We have tried respite in a few. We even had a Valentine's meal together with music & gift. So lovely. Would definitely recommend.
Reply from Alex Keevans, PA to Operations Director at Orchid Care Home"Ah that sounds absolutely lovely. So glad you both had such a nice time at Orchid Care Home - it really does make all the difference.
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Review from L D (Daughter of Resident) published on 11 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is well cared for in every respect. Personal care, nursing care, activities and diet. Her personal wishes and personality are also taken into consideration and catered for each day. When I visit we can sit and chat on our own with a cup of tea and a cake. Such a difference to the worry of
what might be happening when she was in her house. We couldn't be with her 24/7. Now we know she is safe at all times.
Reply from Zeta Zeta, Operations Director at Orchid Care HomeThank you for your kind words and letting us know that you feel your mum is now safe, which will allow you to have more meaningful and quality time together when visiting her.
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Review from Martin L (Stepson of Resident) published on 11 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Step Mother has recently passed away after being a resident at Orchid for over 4 years.
During her stay there the entire staff have been nothing less than fantastic and have shown her so much kindness and respect through what has been a very challenging time.
They have constantly kept me informed
and involved in all aspects of her care and my wife and I are most grateful that my Step Mother was so lucky to be able to see out her final years at such a caring place.
Reply from Alex Keevans, PA to Operations Director at Orchid Care HomeThank you so much for sharing these kind words. We are truly sorry for your loss, and it means a great deal to all of us to know that your Step Mother felt cared for and respected during her time at Orchid.
The team will be deeply touched by your appreciation. They work hard to create a safe, compassionate environment, especially during the most difficult moments, and knowing that this brought comfort to you and your family is incredibly meaningful.
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Review from H D (Sister of Resident) published on 6 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Orchid care home gives me every confidence my sister is well cared for and all her needs are met. As a resident of the last few months, I am amazed at the number of activities that are arranged for the residents along with trips out for the more able. Nothing is too much trouble for any one of the
staff team from the management, carers, nursing staff and the behind the scenes staff. Everything is well planned and very inclusive.
Orchid is kept very clean and feels like a real home with lots of fun and laughter and as regular visitors I can say we are alway made to feel welcome . We are alway kept informed of any health issues or concerns and are confident that everything that is done is always for the best interest of the residents. We can not speak highly enough of Orchid Care home and in particular Rose unit from what he have experienced in the short time my sister has been a resident
Reply from Zeta Zeta, Operations Director at Orchid Care HomeThank you so much for these kind words of recommendation, it is lovely to hear that your sister has settled in well and you are confident in the quality of care she receives.
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Current Review Score: 9.9 (9.903)

Overview of Review Score

The Review Score of 9.9 (9.903) out of 10 for Orchid Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 89 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 89 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.903 for Orchid Care Home is calculated as follows: ( (957 Excellents x 5) + (92 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 1054 Ratings = 4.903
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Orchid Care Home is based on 89 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 89 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 May 2024

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (3)

Dawn

Dawn Drew

Job Title: Manager Joined: 2020

Dawn has been a Registered Nurse for over 30 years. She did her training in The Queen Alexandra Royal Nursing Corps and over the years has worked in a variety of settings, settling into caring for the elderly over 20 years ago.


She has a passion for providing a service that caters for those people that entering their later years and believes that fun and laughter are the recipes for good emotional well-being.

Donna

Donna Bartholomew

Job Title: Deputy Manager Joined: 2013

Donna has worked at The Orchid for 9 years since the home opened. She is passionate about providing excellent care to people of the older generation. She has worked in the care industry for 21 years

Zeta

Zeta

Job Title: Operations Director Joined: 2019

I am the operations director for the Angel Care/MNS Care group of homes. I qualified as a mental health nurse training in 1991 and as an adult nurse in 1996. I have worked in social care, specialising in older people since 1991, as I made the positive decision to work in this rewarding sector after I first qualified.
I have been a nurse, deputy manager, registered manager, quality manager & assistant director. I have been an operations director for many years prior to joining this company, I have a passion for making a difference and a wide knowledge base, and I love working and being a leader in social care.

Frequently Asked Questions about Orchid Care Home

What types of Care is Orchid Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Orchid Care Home have?

There are 84 Single Rooms.

What are the Facilities & Services at Orchid Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Orchid Care Home to the centre of Swindon?

2.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Orchid Care Home to verify any information. View our terms and conditions. Orchid Care Home has an Enhanced Service - more info.