Orchid Care Home

14 Guernsey Lane, (off Torun Way), Haydon End, Swindon SN25 1UZ
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9.9 135 Reviews
  • Orchid Care Home, Swindon
Orchid Care Home is located at the heart of the community in Haydon Wick. They are delighted that in November 2024 Orchid Care Home was rated as 'Outstanding' by CQC.

Orchid Care Home is very much the residents' home and the well being of the residents is at the centre of every decision made, through collaboration with the residents, staff and visitors. Residents are invited to personalise their rooms, and family and friends are invited to visit at any time suitable for their loved one. CCTV in communal areas provides an additional reassurance.

Orchid Care Home's team of nurses, carers and activities coordinators aim to provide holistic, person-centred care to the residents, which is adapted as the care needs of each resident changes, to ensure each resident lives a fulfilled life.

The team at Orchid Care Home warmly invites you to come and have look around the residents' home. The team would love you and your family to be part of the Orchid Care Home community.
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Care Provided by Orchid Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 84 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1800 – £1800
  • Self-Funded Residential Dementia Care: £1800 – £1800
  • Self-Funded Nursing Care: £1800 – £1800
  • Self-Funded Nursing Dementia Care: £1800 – £1800
  • RESPITE Self-Funded Residential Care: £1800 – £1800
  • RESPITE Self-Funded Residential Dementia Care: £1800 – £1800
  • RESPITE Self-Funded Nursing Care: £1800 – £1800
  • RESPITE Self-Funded Nursing Dementia Care: £1800 – £1800

All fee's are dependent on needs

These prices are only a guideline, please contact Orchid Care Home to find out the exact price for your requirements.

Contact Orchid Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Orchid Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Dawn Drew (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Number of floors: 2

Room Information

  • Single Rooms (84)
  • Single Rooms with Ensuite Wet Room (84)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Visiting is open 24 hours a day / 7 days a week

Parking

  • Onsite parking available.

Orchid Care Home Reviews (135)

9.9

Orchid Care Home has a Review Score of 9.9 (9.917) out of 10, based on 80 reviews in the last 2 years.
Over all time Orchid Care Home has 135 reviews.

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Reviewer Connection to Orchid Care Home
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Total of 135, showing 1-20
Review from Robert F (Husband of Resident) published on 6 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The food and the staff where excellent, just a really nice day. Looked after my wife with kindness and respect.
Reply from Alex Keevans, PA to Operations Director at Orchid Care HomeSuch kind words. It's wonderful to hear the day felt so positive, and that you were both treated with the kindness and respect. The combination of great food, thoughtful staff, and genuine care really does make all the difference.
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Review from Richard B (Husband of Resident) published on 6 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Valentines day lunch - A wonderful warm experience for my wife and me. lovely food & entertainment. Beth works so hard to make sure events are special.
Reply from Alex Keevans, PA to Operations Director at Orchid Care HomeSuch a lovely reflection. It sounds like a really special experience for both of you, and it's wonderful to hear how much care went into making the day feel meaningful. Beth's and the team at Orchid's hard work and warmth really shines through in moments like these.
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Review from A D (Wife of Resident) published on 6 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't speak highly enough of this care home excellent all round.
Reply from Alex Keevans, PA to Operations Director at Orchid Care HomeSuch lovely words. It's wonderful to hear how highly you rate the home - feedback like this really means a lot.
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Review from Christine A (Wife of Resident) published on 6 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Valentine's lunch wtih my husband, who is a resident. The room was decorated beautifully, little gift each, a lovely Valentine card. Food wonderful and pianist excellent. Attention to detail great. So beautiful to spend time with the people we love. They may have changed but love always shines through.
Thank you Orchid team - especially Beth, this is why you are 10/10.
Reply from Alex Keevans, PA to Operations Director at Orchid Care HomeSuch a beautiful reflection. It sounds like a truly special afternoon, and the care and attention the Orchid team put in really shines through. Moments like that mean so much.
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Review from S F (Wife of Resident) published on 6 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall an excellent care home. We have tried respite in a few. We even had a Valentine's meal together with music & gift. So lovely. Would definitely recommend.
Reply from Alex Keevans, PA to Operations Director at Orchid Care Home"Ah that sounds absolutely lovely. So glad you both had such a nice time at Orchid Care Home - it really does make all the difference.
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Review from L D (Daughter of Resident) published on 11 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is well cared for in every respect. Personal care, nursing care, activities and diet. Her personal wishes and personality are also taken into consideration and catered for each day. When I visit we can sit and chat on our own with a cup of tea and a cake. Such a difference to the worry of
what might be happening when she was in her house. We couldn't be with her 24/7. Now we know she is safe at all times.
Reply from Zeta Zeta, Operations Director at Orchid Care HomeThank you for your kind words and letting us know that you feel your mum is now safe, which will allow you to have more meaningful and quality time together when visiting her.
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Review from Martin L (Stepson of Resident) published on 11 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Step Mother has recently passed away after being a resident at Orchid for over 4 years.
During her stay there the entire staff have been nothing less than fantastic and have shown her so much kindness and respect through what has been a very challenging time.
They have constantly kept me informed
and involved in all aspects of her care and my wife and I are most grateful that my Step Mother was so lucky to be able to see out her final years at such a caring place.
Reply from Alex Keevans, PA to Operations Director at Orchid Care HomeThank you so much for sharing these kind words. We are truly sorry for your loss, and it means a great deal to all of us to know that your Step Mother felt cared for and respected during her time at Orchid.
The team will be deeply touched by your appreciation. They work hard to create a safe, compassionate environment, especially during the most difficult moments, and knowing that this brought comfort to you and your family is incredibly meaningful.
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Review from H D (Sister of Resident) published on 6 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Orchid care home gives me every confidence my sister is well cared for and all her needs are met. As a resident of the last few months, I am amazed at the number of activities that are arranged for the residents along with trips out for the more able. Nothing is too much trouble for any one of the
staff team from the management, carers, nursing staff and the behind the scenes staff. Everything is well planned and very inclusive.
Orchid is kept very clean and feels like a real home with lots of fun and laughter and as regular visitors I can say we are alway made to feel welcome . We are alway kept informed of any health issues or concerns and are confident that everything that is done is always for the best interest of the residents. We can not speak highly enough of Orchid Care home and in particular Rose unit from what he have experienced in the short time my sister has been a resident
Reply from Zeta Zeta, Operations Director at Orchid Care HomeThank you so much for these kind words of recommendation, it is lovely to hear that your sister has settled in well and you are confident in the quality of care she receives.
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Review from Norma P (Sister of Resident) published on 4 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has now spent three years in Orchid Care Home. It has taken her a while to finally accept it as her home; that also includes my feelings towards the Care Home. My sister does not have Dementia. I have found during this period of time the nursing staff, the carers to be very diligent in their
observations and follow up actions where my sister has been concerned. They are a professional, caring, upbeat and friendly staff. My sister is actively involved in many of the activities that take her fancy. The Activities Co-Ordinator and her team are fantastic in their role. They arrange and oversea a variety of different activities. This includes trips out of the care home. This brings so much joy to my sister who is a very sociable person. The cleanliness of the home is very good. My sister's room is always clean, the surrounding areas such as corridors and lounge areas are also always clean.
The reception staff are warm, welcoming and so helpful.
The management are excellent.
Reply from Zeta Zeta, Operations Director at Orchid Care HomeThank you for taking the time to write these lovely words of recognition, regarding Orchid care home. I will pass your praise onto the team and I am sure you and your sister will continue to be pleased with the care she is receiving.
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Review from William G (Son-in-law of Resident) published on 28 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care home, especially for Dementia patients.
Level of care and service provided is second to none.
The activities they lay on for the residents is well thought out and encourages the resident to relax.
Reply from Zeta Zeta, Operations Director at Orchid Care HomeThank you for leaving tis lovely review, it is very appreciated.
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Review from T H (Daughter of Resident) published on 28 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came in for respite but is now a full time resident,cannot thank everyone enough for all they do for mum on daily basis,the staff are friendly and always helpful,food is amazing,and just an all round wonderful place.
Reply from Zeta Zeta, Operations Director at Orchid Care HomeThank you so much for these kind words, I will make sure the team are made aware that what they do really matters.
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Review from Mandy S (Daughter of Resident) published on 28 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has settled really well into Orchid Care Home and she is enjoying socialising in the lounge, during meal times and with all the activities she has joined in with.
It is great when I go to visit her as I can now spend quality time with her and she feels secure knowing that people are around if she
needs them.
Reply from Zeta Zeta, Operations Director at Orchid Care HomeThank you so much for these kind words and for sharing that you can now enjoy quality time with your Mum when visiting, as we believe this is priceless.
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Review from J D (Son of Resident) published on 28 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very satisfied. Feel my mother is well cared for, safe, secure and entertained/occupied every day. She seems very comfortable and happy within her environment and surroundings. The staff are amazing in terms of their care and friendliness.
Reply from Alex Keevans, PA to Operations Director at Orchid Care HomeThank you so much for your kind words. Its incredibly reassuring to hear that your mother feels safe, comfortable, and happy at Orchid. Knowing shes well cared for and engaged each day is exactly what we strive for. Our team will be delighted to hear your praiseespecially about their friendliness and dedication. Your feedback means a great deal and encourages us to keep delivering the highest standard of care.
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Review from Glenn M (Son of Resident) published on 28 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Orchid for 2.5 years now and I cannot fault the care she has received or the facilities provided to make her life comfortable and as fulfilling as possible.
Her room is always spotlessly clean as is the whole building.
She is always in clean clothes and well cared for.
The
activities team are fantastic at coming up with new and interesting activities for the residents and spending time with them in a group and individually.
Reply from Alex Keevans, PA to Operations Director at Orchid Care HomeIts incredibly heartwarming to hear how well your mother has been cared for over the past 2.5 years at Orchid. Were proud to know that the cleanliness, attention to detail, and dedication of our team have made such a positive impact. The activities team will be especially thrilled to hear your kind wordsthey work hard to bring joy and engagement to every residents day. Your feedback means a lot to us and reinforces our commitment to providing a safe, comfortable, and enriching environment for all.
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Review from K P (Daughter of Resident) published on 28 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The moment you step in Orchid Care home you are always greeted with a warm welcome. The receptionist are always so kind and helpful,
Manager /Managers are always there for you if you have any concerns.
The care given is always very good and if you need anything to help with your loved one the carers
will always smile and help out, they are kind and compassionate which means so much when you leave and know your mum will be looked after
Reply from Alex Keevans, PA to Operations Director at Orchid Care HomeWe're truly touched to hear that your experience at Orchid Care Home has been so positive. Knowing that you feel welcomed, supported, and reassured by our team means the world to us. Our receptionists, managers, and carers all strive to create a warm, compassionate environment where both residents and their families feel valued and cared for. Its wonderful to know that our efforts have made a difference for you and your mum. Thank you again for your kind feedbackit inspires us every day.
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Review from N C (Daughter of Resident) published on 28 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't fault the care Mum has received at orchid over the years. The staff really care about their residents and go the extra mile for them continually. Most importantly, Mum is very well cared for. Compared to her previous care homes, she's much calmer and more settled which means she feels safe
and comfortable. For such a busy unit, it always feels calm and relaxed.
The home is always clean and well maintained. There always appear to be sufficient staff who are friendly, knowledgeable and kind. Food appears good and plentiful for those with a healthy appetite. Mum needs to be fed but is never rushed, feeding is at her pace.
I'm always kept up to date about Mum's care. I'm unable to visit as often as I'd like but I trust the staff completely. This is Mum's third care home and I don't have to worry about her constantly since she's been with Orchid. Thank you.
Reply from Alex Keevans, PA to Operations Director at Orchid Care HomeThank you so much for your thoughtful message. It's incredibly heartwarming to hear how well your mum has been cared for at Orchid. Your words reflect the dedication and compassion of the staff, and it's wonderful to know that she feels safe, calm, and comfortable in her environment. Trust and peace of mind are invaluable, especially when you can't be there as often as you'd like. We're truly grateful for your kind recognition.
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Review from M H (Daughter of Resident) published on 28 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank the excellent nurses and care staff that provided such kind and loving care to my mother before she died. The care she received was exceptional and also the care to my family during such a difficult time.
Reply from Alex Keevans, PA to Operations Director at Orchid Care HomeThank you for sharing such kind words. It means so much to hear that the nurses and care staff were able to provide comfort and compassion to your mother and your family during such a difficult time. Wishing you peace and strength as you remember your mother.
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Review from Susan S (Daughter of Resident) published on 28 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
There are no words that top excellent in each and every way. Thank you all for everything you do for Mum..from top to toe the way to go with care and ensuring our full trust and peace of mind. Mum is safe in an environment she loves.
Reply from Alex Keevans, PA to Operations Director at Orchid Care HomeWe're truly honored to have cared for your mother over the past four years, and it means the world to us that you've felt supported and reassured throughout. Our team is deeply committed to providing compassionate, high-quality care, and knowing that we've earned your trust is incredibly rewarding. Thank you for choosing Orchid and for sharing such kind words.
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Review from Kevin D (Son of Resident) published on 28 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in the care of the team at Orchid for over four years now and has always been looked after exceptionally well. The staff and management are of the highest quality and standard; I could not have chosen a better place for my mother.
Reply from Alex Keevans, PA to Operations Director at Orchid Care HomeOur team is deeply committed to creating a safe, engaging, and comforting environment where every individual feels valued and supported. Knowing that our efforts help residents relax and enjoy their day means the world to us. Thank you again for your support!
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Review from Lucy R (Daughter of Resident) published on 21 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been here for 6 months. Absolutely amazing care. Staff are so helpful and so kind.
Reply from Zeta Zeta, Operations Director at Orchid Care HomeThank you for these lovely kind words, I will share them with the team.
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Current Review Score: 9.9 (9.917)

Overview of Review Score

The Review Score of 9.9 (9.917) out of 10 for Orchid Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 80 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 80 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.917 for Orchid Care Home is calculated as follows: ( (875 Excellents x 5) + (69 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 949 Ratings = 4.917
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Orchid Care Home is based on 80 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 80 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 May 2024

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (3)

Dawn

Dawn Drew

Job Title: Manager Joined: 2020

Dawn has been a Registered Nurse for over 30 years. She did her training in The Queen Alexandra Royal Nursing Corps and over the years has worked in a variety of settings, settling into caring for the elderly over 20 years ago.


She has a passion for providing a service that caters for those people that entering their later years and believes that fun and laughter are the recipes for good emotional well-being.

Donna

Donna Bartholomew

Job Title: Deputy Manager Joined: 2013

Donna has worked at The Orchid for 9 years since the home opened. She is passionate about providing excellent care to people of the older generation. She has worked in the care industry for 21 years

Zeta

Zeta

Job Title: Operations Director Joined: 2019

I am the operations director for the Angel Care/MNS Care group of homes. I qualified as a mental health nurse training in 1991 and as an adult nurse in 1996. I have worked in social care, specialising in older people since 1991, as I made the positive decision to work in this rewarding sector after I first qualified.
I have been a nurse, deputy manager, registered manager, quality manager & assistant director. I have been an operations director for many years prior to joining this company, I have a passion for making a difference and a wide knowledge base, and I love working and being a leader in social care.

Frequently Asked Questions about Orchid Care Home

What types of Care is Orchid Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Orchid Care Home have?

There are 84 Single Rooms.

What are the Facilities & Services at Orchid Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Orchid Care Home to the centre of Swindon?

2.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Orchid Care Home to verify any information. View our terms and conditions. Orchid Care Home has an Enhanced Service - more info.