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Orchid Care Home

14 Guernsey Lane, (off Torun Way), Haydon End, Swindon, Wiltshire SN25 1UZ
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Orchid Care Home, Swindon
Orchid Care Home, Swindon
Orchid Care Home, Swindon

Orchid Care Home is located at the heart of the community in Haydon Wick. They are delighted that in November 2024 Orchid Care Home was rated as 'Outstanding' by CQC.

Orchid Care Home is very much the residents' home and the well being of the residents is at the centre of every decision made, through collaboration with the residents, staff and visitors. Residents are invited to personalise their rooms, and family...  

Care Provided by Orchid Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 84 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,800 - £1,800£1,800 - £1,800
Residential Dementia Care£1,800 - £1,800£1,800 - £1,800
Nursing Care£1,800 - £1,800£1,800 - £1,800
Nursing Dementia Care£1,800 - £1,800£1,800 - £1,800

All fee's are dependent on needs

Contact Orchid Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Dawn Drew(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Number of floors: 2

Room Information

  • Single Rooms (84)
  • Single Rooms with ensuite Wet Room (84)
  • Couples/Companion Rooms with ensuite Wet Room (2)

Visiting

  • Visiting is open 24 hours a day / 7 days a week

Parking

  • Onsite parking available.

Orchid Care Home Reviews (149)

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9.9

Orchid Care Home has a Review Score of 9.9 (9.900) out of 10, based on 91 reviews in the last 2 years. Over all time Orchid Care Home has 149 reviews.

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Showing 149 reviews matching selected criteria
Review from Sharon D (Daughter of Resident) published on 7 July 2026 Submitted via Website
Overall Experience
I cannot speak highly enough about the care and dedication provided at Orchid Care Home. All the staff go above and beyond in every aspect of care. They are not only highly attentive and skilled, they are also deeply compassionate, treating every resident with dignity, patience and kindness. Nothing ever feels rushed or impersonal, every individual is truly seen and valued.
Communications with family is excellent and most importantly the residents happiness and wellbeing is clearly a top priority here. It's wonderful to find a home that combines a high standard of care with such genuine heart and enthusiasm. Residents and families are always welcomed and encouraged to join in with the daily activities, day trips out and events hosted by the home. These are well organised and planned to a very high standard. Thank you to all the staff for everything you do to make each day special.

I would wholeheartedly recommend this home to anyone looking for exceptional care for a loved one.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Thank you so much for your wonderful feedback. We are truly grateful for your kind words and delighted to hear how highly you regard the care and dedication provided at Orchid Care Home. The team will be deeply encouraged to know that their attentiveness, compassion, and commitment to treating every resident with dignity and kindness have made such a positive impact.

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Review from Christine A (Wife of Resident) published on 7 July 2026 Submitted via Website
Overall Experience

Father's Day pub - great idea to get dads & families together . Thanks Beth & your team for organising a lovely afternoon out in the garden on the new comfy chairs - great improvement to the garden . Dale did a good job with the pie & burgers & amazing banofi pie which my husband scoffed ! Another successful event - Thankyou Orchid x

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Thank you so much for your lovely feedback. We're delighted to hear that the Father's Day pub afternoon was enjoyed by you and your family. Beth and the team were very pleased to organise the event, and it's wonderful to know the new garden chairs made a positive difference. Dale will be thrilled to hear his pie, burgers, and the banoffee pie were such a hit. We're glad your husband enjoyed it.

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Review from Helen L (Daughter of Resident) published on 1 July 2026 Submitted via Website
Overall Experience

A fabulous Father's Day meal organised by the team. The food was lovely and Beth and Jemma made sure everyone was very well looked after. So much effort and thought goes into these events that mean so much. Thankyou

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Thank you so much for sharing this - it means a great deal to the team. We're delighted to hear that the Father's Day meal was enjoyed and that the food hit the mark. Beth and Jemma will be thrilled to know their care and attention made the day feel special.

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Review from M A H (Daughter of Resident) published on 1 July 2026 Submitted via Website
Overall Experience

Staff are caring and treat the residents respectfully. The rooms are clean and spacious with on-suite facilities. The food is plentiful, with choices to please most people. There is an excellent activities team that do their best to keep the residents active both mentally and physically.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Thank you so much for your lovely feedback. We're delighted to hear that you find our staff caring and respectful - creating a supportive, homely environment for our residents is at the heart of everything we do. It's wonderful to know you're pleased with the clean, spacious rooms and en-suite...  

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Review from Julie M (Daughter of Resident) published on 10 June 2026 Submitted via Website
Overall Experience

I have been blown away by the genuine care and compassion shown by all team members at Orchid - it feels very much like a home from home and is clean and tidy with a welcoming feel. My mother is very happy and loves all the carers!

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you for such a lovely review, it will be shared with the whole team.

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Review from Helen P (Daughter of Resident) published on 3 June 2026 Submitted via Website
Overall Experience

Since going into Orchid House, our father and our family have been shown nothing but kindness and understanding. It was a difficult decision for us all for dad to leave his home but the transition was made a comfortable as possible and it's lovely to see him safe and settled.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Thank you for your kind message. We're so pleased your dad's move felt smooth and that he's now safe and settled. It's a privilege to support him and your family.

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Review from Andrew W (Son of Resident) published on 18 May 2026 Submitted via Website
Overall Experience

Mum's health sadly declined late last year so my brother and I visited a few local care homes to gauge which might be most suitable for mums needs. We were immediately impressed by the skills and knowledge of the Management, nursing and support team at Orchid Care, and the warmth, friendliness and care displayed by all. When deciding on a care home placement it should not just be based on the decor and facilities. Making both the resident and visiting family and friends feeling welcome and secure in a homely comfortable atmosphere is paramount and I'm pleased to say Orchid Care truly delivers in every department.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you for these kind words of recommendation, it is a difficult to choose the right care home for a loved one. The team at Orchid are professional but also very welcoming, kind and caring, we are glad are happy with the choice you made.

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Review from Sharon D (Daughter of Resident) published on 8 May 2026 Submitted via Website
Overall Experience

Mum has only been in Orchid for a few weeks but from the moment we first visited we have all been made to feel so welcome by every member of staff that we meet. Everyone is very caring, friendly and approachable. She has been treated kindly, with respect and already feels at home. As a family all of this gives us great peace of mind.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

We're delighted to hear that your mum has settled in so well at Orchid and that you've all felt so welcomed by the team. Knowing she already feels at home and cared for with kindness and respect means a great deal to us. Thank you.

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Review from Martin W (Son of Resident) published on 30 April 2026 Submitted via Website
Overall Experience
Orchid Care Home has a very comfortable homely feeling, the facilities and activities are very very good.
The main reason I'm pleased we chose it for our Mum are the staff. They are all absolutely kind dedicated people & we know Mum is in caring safe hands and thank you to everyone single one of you.

Martin

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you for your kind words, it is reassuring that you feel confident in the care Mum is receiving and it is lovely you have acknowledged how caring the team are.

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Review from A L (Son of Resident) published on 22 April 2026 Submitted via Website
Overall Experience

Orchid Care Home provides a warm, safe, and welcoming environment for residents. Staff are kind, attentive, and treat everyone with dignity and respect. The facilities are clean and well-maintained, with a good range of activities that help residents stay engaged and comfortable. Communication with families is clear and reassuring. Overall, it offers a high standard of care and peace of mind for loved ones.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Thank you so much for taking the time to share your thoughtful feedback. We're delighted to hear that you've had such a positive experience with Orchid Care Home. Our team works hard to create a warm, safe, and respectful environment for every resident, so it means a great deal to know that this is reflected in your experience.

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Review from G M (Son of Resident) published on 21 April 2026 Submitted via Website
Overall Experience
The Orchid Care home cannot be faulted, residents are treated like family and very well cared for.
The whole place is immaculate and well maintained.
The food is excellent and residents individual needs are catered for as they change over time.

The activity team, cater for all types of ability and interests to keep life interesting and fulfilling for residents.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Thank you for sharing such a thoughtful review. It's wonderful to hear how well the residents are cared for at Orchid Care Home. The attention to individual needs, the spotless environment, and the engaging activities all speak volumes about the dedication of the team. Your words highlight just how special the home truly is.

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Review from Delia B (Daughter of Resident) published on 21 April 2026 Submitted via Website
Overall Experience
Mum moved into Orchid Care Home in February 2026.
The home is modern and kept spotless by the cleaning team.

All who work there are extreemly kind and caring and continually keep us regularly updated on any healrh issues or activities that may be going on. Mum is happy there and this has put our mind at rest as a family. A big thank you to all the team who work there God bless xxx

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

It's wonderful to hear that your mum has settled in so well at Orchid Care Home. Knowing she's happy, well cared for, and surrounded by such a dedicated team must bring so much comfort to your whole family. Your kind words are a lovely tribute to the staff and everything they do.

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Review from C F (Daughter of Resident) published on 8 April 2026 Submitted via Website
Overall Experience

My mother has only been in the home for a short time and we were invited to a Mothers Day tea. It was so well organised with lots of beautiful personal touches. We had a lovely afternoon and the staff were extremely attentive. Well done to all of them and a big thank you.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Thank you so much for sharing this lovely feedback. We're delighted to hear that your mother's first Mother's Day tea with us felt so special. The team will be thrilled to know their efforts and personal touches made the afternoon memorable for you both. We're grateful for your kind words and look forward to many more happy moments together.

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Review from Fiona B (Daughter of Resident) published on 8 April 2026 Submitted via Website
Overall Experience

Lovely event put on for Mothers Day on Friday 13 March. Staff work hard to make everyone welcome and always with a smile. Dining Room was decorated beautifully, and sandwiches and cakes for afternoon tea were in abundance. Most importantly, mum had a wonderful time.

Reply from Arifa Kapasi, Regional Support and Compliance Manager at Orchid Care Home

It's wonderful to hear how much you enjoyed the Mother's Day event. The team will be so pleased to know their hard work, warm welcome, and beautiful decorations helped make the afternoon special. The abundance of sandwiches and cakes certainly added to the celebration, and it's especially...  

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Review from Amanda L (Daughter-in-law of Resident) published on 8 April 2026 Submitted via Website
Overall Experience

A really enjoyable and well organised afternoon. Staff as always were polite, respectful and very attentive to both residents and visitors. A delicious and bountiful spread for all and a thoughtful gift for the Mothers. A lovely afternoon.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

It's wonderful to hear how much you enjoyed the afternoon. The team will be delighted to know their politeness, attentiveness, and care made the day feel so special. The generous spread and thoughtful gifts were all part of creating a memorable Mother's Day, and it's great to know it was so well received. Thank you for sharing such lovely feedback.

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Review from William G (Son-in-law of Resident) published on 8 April 2026 Submitted via Website
Overall Experience
Beth arranged an afternoon tea on Friday 13th March for Mothers Day.
It was lovely to see so many families attend this event and the food was as good as always thanks to Dale.
These functions would not be possible if it were not for the dedication of such wonderful people as Beth and Dale.

Everyone enjoyed the afternoon and it was a joy to see the smiles on the female residents and their families.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Thank you so much for taking the time to share this lovely feedback. It's wonderful to hear how much the Mother's Day afternoon tea meant to residents and their families. Events like these really do bring everyone together, and it's clear that Beth's thoughtful planning and Dale's consistently...  

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Review from Janet R (Daughter of Resident) published on 8 April 2026 Submitted via Website
Overall Experience

Orchid is an amazing home for my Mum. All staff are approachable and go out of their way to help you. The nursing staff are great and extremely caring. Nothing is too much trouble! The activities team run great events and varied activities. All the ladies are lovely! Can't fault this Care home and would recommend it hugely.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Thank you for such a lovely review. Its wonderful to hear how well your mum is supported and how much you value the staff and activities team. Your recommendation means a great deal and is truly appreciated.

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Review from Steve L (Son of Resident) published on 8 April 2026 Submitted via Website
Overall Experience
I do a review for Orchid every now and again because I think it's really important for relatives to know how their loved ones are being looked after.
Our mum has been at Orchid coming up to 3 years. I've often described some of the carers as adopted family. The trust we build and the comfort we get from knowing our mum is in the best place. It is massively important and reassuring to us.

Congrats to all that work there. You make a huge difference.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Thank you so much for sharing this. Its incredibly reassuring to hear how well your mum is being cared for, and the way you describe the team as adopted family says everything about the relationships theyve built with you. Knowing shes safe, supported, and genuinely cared for brings a level of...  

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Review from Kristy B (Daughter of Resident) published on 7 April 2026 Submitted via Website
Overall Experience

My sister and I have both our parents as permanent residents in Orchid, and since our mum joined in June 2025 (followed by dad a couple of months later), we have been extremely impressed in almost every aspect. We visited quite a few care homes in Swindon, and Orchid stood out as the 5 star option. We haven't regretted our choice whatsoever, and although there are always small and rare 'niggles' and we had the odd teething issue, everything that hasn't been perfect, has been addressed and dealt with very well by the management and the brilliant staff. Everyone at Orchid is lovely, friendly and very approachable. In the 9 months, we have rarely seen a staff member leave, so the staff-retention must be high. This indicates that the carers and staff are happy, and happy staff=happy residents=happy families! We visit Orchid most days, and each time we leave, we go away knowing that our parents are in the best possible hands, and are being looked after by some excellent carers.

Reply from Arifa Kapasi, Regional Support and Compliance Manager at Orchid Care Home

Thank you for your kind words and for the amazing feedback regarding the care and support that your relatives receive at Orchid Care Home. It is invaluable and also validates the hard work of the entire team.

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Review from Robert F (Husband of Resident) published on 6 March 2026 Submitted via Postal Card
Overall Experience

The food and the staff where excellent, just a really nice day. Looked after my wife with kindness and respect.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Such kind words. It's wonderful to hear the day felt so positive, and that you were both treated with the kindness and respect. The combination of great food, thoughtful staff, and genuine care really does make all the difference.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 May 2024
Overall
Outstanding
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Orchid Care Home.

Upcoming Events

There are no upcoming events for Orchid Care Home.

Awards / Recognitions (1)

Accreditations

There are no accreditations posted yet for Orchid Care Home.

Meet the Team (3)

Dawn Drew
Dawn DrewJob Title:ManagerJoined: 2020

Dawn has been a Registered Nurse for over 30 years. She did her training in The Queen Alexandra Royal Nursing Corps and over the years has worked in a variety of settings, settling into caring for the elderly over 20 years ago.

She has a passion for providing a service that caters for those people that entering their later years and believes that fun and laughter are the recipes for good emotional well-being.

Donna Bartholomew
Donna BartholomewJob Title:Deputy ManagerJoined: 2013

Donna has worked at The Orchid for 9 years since the home opened. She is passionate about providing excellent care to people of the older generation. She has worked in the care industry for 21 years

Zeta
Zeta Job Title:Operations DirectorJoined: 2019
I am the operations director for the Angel Care/MNS Care group of homes. I qualified as a mental health nurse training in 1991 and as an adult nurse in 1996. I have worked in social care, specialising in older people since 1991, as I made the positive decision to work in this rewarding sector after I first qualified.

I have been a nurse, deputy manager, registered manager, quality manager & assistant director. I have been an operations director for many years prior to joining this company, I have a passion for making a difference and a wide knowledge base, and I love working and being a leader in social care.

Frequently Asked Questions about Orchid Care Home

What types of Care is Orchid Care Home registered for?

Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Orchid Care Home have?

There are 84 Single Rooms.

What are the Facilities & Services at Orchid Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Orchid Care Home to the centre of Swindon?

2.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Orchid Care Home to verify any information. View our terms and conditions. Orchid Care Home has an Enhanced Service -more info.