Orchid Care Home

14 Guernsey Lane, (off Torun Way), Haydon End, Swindon SN25 1UZ
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9.9 131 Reviews
  • Orchid Care Home, Swindon
Orchid Care Home is located at the heart of the community in Haydon Wick. They are delighted that in November 2024 Orchid Care Home was rated as 'Outstanding' by CQC.

Orchid Care Home is very much the residents' home and the well being of the residents is at the centre of every decision made, through collaboration with the residents, staff and visitors. Residents are invited to personalise their rooms, and family and friends are invited to visit at any time suitable for their loved one. CCTV in communal areas provides an additional reassurance.

Orchid Care Home's team of nurses, carers and activities coordinators aim to provide holistic, person-centred care to the residents, which is adapted as the care needs of each resident changes, to ensure each resident lives a fulfilled life.

The team at Orchid Care Home warmly invites you to come and have look around the residents' home. The team would love you and your family to be part of the Orchid Care Home community.
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Care Provided by Orchid Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 84 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1800 – £1800
  • Self-Funded Residential Dementia Care: £1800 – £1800
  • Self-Funded Nursing Care: £1800 – £1800
  • Self-Funded Nursing Dementia Care: £1800 – £1800
  • RESPITE Self-Funded Residential Care: £1800 – £1800
  • RESPITE Self-Funded Residential Dementia Care: £1800 – £1800
  • RESPITE Self-Funded Nursing Care: £1800 – £1800
  • RESPITE Self-Funded Nursing Dementia Care: £1800 – £1800

All fee's are dependent on needs

These prices are only a guideline, please contact Orchid Care Home to find out the exact price for your requirements.

Contact Orchid Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Orchid Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Dawn Drew (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Number of floors: 2

Room Information

  • Single Rooms (84)
  • Single Rooms with Ensuite Wet Room (84)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Visiting is open 24 hours a day / 7 days a week

Parking

  • Onsite parking available.

Orchid Care Home Reviews (131)

9.9

Orchid Care Home has a Review Score of 9.9 (9.902) out of 10, based on 78 reviews in the last 2 years.
Over all time Orchid Care Home has 131 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Orchid Care Home
  • 60
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Total of 131, showing 1-20
Review from William G (Son-in-law of Resident) published on 28 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care home, especially for Dementia patients.
Level of care and service provided is second to none.
The activities they lay on for the residents is well thought out and encourages the resident to relax.
Reply from Zeta Zeta, Operations Director at Orchid Care Home
Thank you for leaving tis lovely review, it is very appreciated.
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Review from T H (Daughter of Resident) published on 28 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came in for respite but is now a full time resident,cannot thank everyone enough for all they do for mum on daily basis,the staff are friendly and always helpful,food is amazing,and just an all round wonderful place.
Reply from Zeta Zeta, Operations Director at Orchid Care Home
Thank you so much for these kind words, I will make sure the team are made aware that what they do really matters.
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Review from Mandy S (Daughter of Resident) published on 28 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has settled really well into Orchid Care Home and she is enjoying socialising in the lounge, during meal times and with all the activities she has joined in with.
It is great when I go to visit her as I can now spend quality time with her and she feels secure knowing that people are around if she
needs them.
Reply from Zeta Zeta, Operations Director at Orchid Care Home
Thank you so much for these kind words and for sharing that you can now enjoy quality time with your Mum when visiting, as we believe this is priceless.
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Review from J D (Son of Resident) published on 28 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very satisfied. Feel my mother is well cared for, safe, secure and entertained/occupied every day. She seems very comfortable and happy within her environment and surroundings. The staff are amazing in terms of their care and friendliness.
Reply from Alex Keevans, PA to Operations Director at Orchid Care Home
Thank you so much for your kind words. Its incredibly reassuring to hear that your mother feels safe, comfortable, and happy at Orchid. Knowing shes well cared for and engaged each day is exactly what…read more
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Review from Glenn M (Son of Resident) published on 28 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Orchid for 2.5 years now and I cannot fault the care she has received or the facilities provided to make her life comfortable and as fulfilling as possible.
Her room is always spotlessly clean as is the whole building.
She is always in clean clothes and well cared for.
The
activities team are fantastic at coming up with new and interesting activities for the residents and spending time with them in a group and individually.
Reply from Alex Keevans, PA to Operations Director at Orchid Care Home
Its incredibly heartwarming to hear how well your mother has been cared for over the past 2.5 years at Orchid. Were proud to know that the cleanliness, attention to detail, and dedication of our team…read more
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Review from K P (Daughter of Resident) published on 28 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The moment you step in Orchid Care home you are always greeted with a warm welcome. The receptionist are always so kind and helpful,
Manager /Managers are always there for you if you have any concerns.
The care given is always very good and if you need anything to help with your loved one the carers
will always smile and help out, they are kind and compassionate which means so much when you leave and know your mum will be looked after
Reply from Alex Keevans, PA to Operations Director at Orchid Care Home
We're truly touched to hear that your experience at Orchid Care Home has been so positive. Knowing that you feel welcomed, supported, and reassured by our team means the world to us. Our…read more
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Review from L D (Daughter of Resident) published on 28 October 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum is so well cared for and involved in many varied activities on a weekly basis. She is also very, very well fed! Mum has taken a while to settle but this has been due to her medical condition. The staff have been so kind in helping her feel at home.
Reply from Alex Keevans, PA to Operations Director at Orchid Care Home
Thank you so much for your lovely message. Its heartening to hear that your mum is not only receiving excellent care but is also engaged in a variety of activities and enjoying her meals! We…read more
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Review from N C (Daughter of Resident) published on 28 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't fault the care Mum has received at orchid over the years. The staff really care about their residents and go the extra mile for them continually. Most importantly, Mum is very well cared for. Compared to her previous care homes, she's much calmer and more settled which means she feels safe
and comfortable. For such a busy unit, it always feels calm and relaxed.
The home is always clean and well maintained. There always appear to be sufficient staff who are friendly, knowledgeable and kind. Food appears good and plentiful for those with a healthy appetite. Mum needs to be fed but is never rushed, feeding is at her pace.
I'm always kept up to date about Mum's care. I'm unable to visit as often as I'd like but I trust the staff completely. This is Mum's third care home and I don't have to worry about her constantly since she's been with Orchid. Thank you.
Reply from Alex Keevans, PA to Operations Director at Orchid Care Home
Thank you so much for your thoughtful message. It's incredibly heartwarming to hear how well your mum has been cared for at Orchid. Your words reflect the dedication and compassion of the staff, and…read more
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Review from M H (Daughter of Resident) published on 28 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank the excellent nurses and care staff that provided such kind and loving care to my mother before she died. The care she received was exceptional and also the care to my family during such a difficult time.
Reply from Alex Keevans, PA to Operations Director at Orchid Care Home
Thank you for sharing such kind words. It means so much to hear that the nurses and care staff were able to provide comfort and compassion to your mother and your family during such a difficult time.…read more
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Review from Susan S (Daughter of Resident) published on 28 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
There are no words that top excellent in each and every way. Thank you all for everything you do for Mum..from top to toe the way to go with care and ensuring our full trust and peace of mind. Mum is safe in an environment she loves.
Reply from Alex Keevans, PA to Operations Director at Orchid Care Home
We're truly honored to have cared for your mother over the past four years, and it means the world to us that you've felt supported and reassured throughout. Our team is deeply committed to providing…read more
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Review from Kevin D (Son of Resident) published on 28 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in the care of the team at Orchid for over four years now and has always been looked after exceptionally well. The staff and management are of the highest quality and standard; I could not have chosen a better place for my mother.
Reply from Alex Keevans, PA to Operations Director at Orchid Care Home
Our team is deeply committed to creating a safe, engaging, and comforting environment where every individual feels valued and supported. Knowing that our efforts help residents relax and enjoy their…read more
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Review from Christine A (Wife of Resident) published on 28 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my husband has here is amazing . Home is super clean - staff friendly & caring & are so genuine . Food variety is good & varied .
The activity team bring a great variety each day to cater for all levels of residents here . Live music events & special themed days give fun to the residents
& family members .
The management team run a tight ship and are always open & honest with relatives - they have given me alot of support . The health & welfare of the residents is their no 1 priority . So happy my husband lives here as it's a great home & I know he is loved & cared for at all times
Reply from Alex Keevans, PA to Operations Director at Orchid Care Home
Thank you so much for sharing your heartfelt experience. It's incredibly moving to hear how well your husband is cared for and how supported you feel as a family member. Your words paint a beautiful…read more
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Review from Lucy R (Daughter of Resident) published on 21 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been here for 6 months. Absolutely amazing care. Staff are so helpful and so kind.
Reply from Zeta Zeta, Operations Director at Orchid Care Home
Thank you for these lovely kind words, I will share them with the team.
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Review from Penny B (Daughter-in-law of Resident) published on 21 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a fun time, great stalls, super BBQ, lots of drinks and cakes. Lovely entertainment enjoyed by all.
Reply from Alex Keevans, PA to Operations Director at Orchid Care Home
Thank you so much for sharing your lovely feedback! We're thrilled to hear you had such a fantastic time there's nothing better than great food, good company, and joyful entertainment to bring…read more
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Review from Roger C (Friend of Resident) published on 21 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am always welcomed when I visit my friend at Orchid Care Home. Staff are always friendly and helpful. My friend feels very well cared for, and the nursing care has really helped him. We are impressed at the number of activities that Orchid run. The regular church service on a Monday, as well as all
the music events, really help in making the home a community.
We very much enjoyed the colourful, fun, fete run in the gardens and the very successful day trip to the local wildlife park recently. Well done, Orchid!
Reply from Alex Keevans, PA to Operations Director at Orchid Care Home
Thank you so much for your thoughtful and heartwarming message . We're delighted to hear that your visits to Orchid Care Home have been so positive and that your friend is thriving with the care and…read more
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Review from Mike P (Son of Resident) published on 21 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Simply the best care home. Amazing staff who always go the extra mile. We trust them completely.
Reply from Alex Keevans, PA to Operations Director at Orchid Care Home
Thank you so much for your kind words! We're truly touched by your trust and appreciation. Our team is passionate about creating a warm, supportive environment where every resident feels valued and…read more
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Review from D F (Son-in-law of Resident) published on 27 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law is treated very well at Orchid. ]The cleanliness is superb, staff are polite and friendly. He has complained about the food a few times.
But overall excellent all round.
Reply from Alex Keevans, PA to Operations Director at Orchid Care Home
That's lovely to hear-sounds like Orchid is doing a great job in creating a caring and respectful environment. Thank you for your feedback.
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Review from S B (Friend of Resident) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming and relaxed
Reply from Alex Keevans, PA to Operations Director at Orchid Care Home
That's lovely to hear-there's nothing better than stepping into a space that feels genuinely warm.
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Review from S P (Daughter of Resident) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Father's day afternoon 'party in the pub' - many thanks to two members of staff for a lovely afternoon with dad - remembering!! The staff are so good and dad tells me he feels safe.
Reply from Alex Keevans, PA to Operations Director at Orchid Care Home
Thank you for taking the time to share your enjoyable experience, we are glad you and your dad enjoyed Fathers day.
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Review from O W (Grandson of Resident) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very pleasant experience, came for fathers day in the cinema room. Staff were all very lovely and welcoming. The place was very clean! Had a wide variety of food, drinks and games for everyone to enjoy and play together.
Reply from Alex Keevans, PA to Operations Director at Orchid Care Home
Thank you so much for your lovely review! We're thrilled to hear you had such a pleasant Father's Day celebration with us. It's great to know the cinema room, friendly staff, and all the fun games and…read more
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Current Review Score: 9.9 (9.902)

Overview of Review Score

The Review Score of 9.9 (9.902) out of 10 for Orchid Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 78 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 78 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.902 for Orchid Care Home is calculated as follows: ( (843 Excellents x 5) + (79 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 928 Ratings = 4.902
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Orchid Care Home is based on 78 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 78 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 May 2024

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

Dawn

Dawn Drew

Job Title: Manager Joined: 2020

Dawn has been a Registered Nurse for over 30 years. She did her training in The Queen Alexandra Royal Nursing Corps and over the years has worked in a variety of settings, settling into caring for the elderly over 20 years ago.


She has a passion for providing a service that caters for those people that entering their later years and believes that fun and laughter are the recipes for good emotional well-being.

Donna

Donna Bartholomew

Job Title: Deputy Manager Joined: 2013

Donna has worked at The Orchid for 9 years since the home opened. She is passionate about providing excellent care to people of the older generation. She has worked in the care industry for 21 years

Zeta

Zeta

Job Title: Operations Director Joined: 2019

I am the operations director for the Angel Care/MNS Care group of homes. I qualified as a mental health nurse training in 1991 and as an adult nurse in 1996. I have worked in social care, specialising in older people since 1991, as I made the positive decision to work in this rewarding sector after I first qualified.
I have been a nurse, deputy manager, registered manager, quality manager & assistant director. I have been an operations director for many years prior to joining this company, I have a passion for making a difference and a wide knowledge base, and I love working and being a leader in social care.

Frequently Asked Questions about Orchid Care Home

What types of Care is Orchid Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Orchid Care Home have?

There are 84 Single Rooms.

What are the Facilities & Services at Orchid Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Orchid Care Home to the centre of Swindon?

2.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Orchid Care Home to verify any information. View our terms and conditions. Orchid Care Home has an Enhanced Service - more info.