Orchid Care Home

14 Guernsey Lane, (off Torun Way), Haydon End, Swindon SN25 1UZ
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9.9 127 Reviews
  • Orchid Care Home, Swindon
Orchid Care Home is located at the heart of the community in Haydon Wick. They are delighted that in November 2024 Orchid Care Home was rated as 'Outstanding' by CQC.

Orchid Care Home is very much the residents' home and the well being of the residents is at the centre of every decision made, through collaboration with the residents, staff and visitors. Residents are invited to personalise their rooms, and family and friends are invited to visit at any time suitable for their loved one. CCTV in communal areas provides an additional reassurance.

Orchid Care Home's team of nurses, carers and activities coordinators aim to provide holistic, person-centred care to the residents, which is adapted as the care needs of each resident changes, to ensure each resident lives a fulfilled life.

The team at Orchid Care Home warmly invites you to come and have look around the residents' home. The team would love you and your family to be part of the Orchid Care Home community.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 84 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1750
  • Self-Funded Nursing Dementia Care: from £1750
  • RESPITE Self-Funded Nursing Care: from £1650
  • RESPITE Self-Funded Nursing Dementia Care: from £1650

These prices are only a guideline, please contact Orchid Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Dawn Drew (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Number of floors: 2

Room Information

  • Single Rooms (84)
  • Single Rooms with Ensuite Wet Room (84)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Visiting is open 24 hours a day / 7 days a week

Parking

  • Onsite parking available.

Orchid Care Home Reviews (127)

Total of 127, showing 81-100
9.9

Orchid Care Home has a Review Score of 9.9 (9.894) out of 10, based on 82 reviews in the last 2 years. Over all time Orchid Care Home has 127 reviews.

Overall Experience

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Date Published

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Review from Beverley L (Daughter of Resident) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident since May 2022. I can honestly say I have had no cause for complaint in that time. The carers really do care; they look after my mum as if she were their own parent. The food is good and varied. Mum is always clean and well-presented.
I'm impressed by the number and variety
of the activities. Mum doesn't often choose to take part but isn't pressured to do so.
I can sleep well at night knowing Mum is safe and happy. When she was unwell, they didn't hesitate to get the doctor. She was hospitalised, but on discharge, they welcomed her home and let her know she was missed; I can't thank the staff enough for their dedication and care.
Finally, when I've had questions, they've always been answered honestly and thoroughly. I always feel the managers are open and honest. That's important to me.

Reply from Sharron Evans, PA/Data protection at Orchid Care Home

Thank you for your lovely review of Orchid. We are so pleased you like what we do.

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Review from Meg B (Friend of Resident) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit a resident, I am met with politeness and a smile. My friend says the food and care are excellent, and I was a volunteer on a trip to the seaside recently and saw the loving care all the residents receive. Residents are so happy. It will definitely be my own choice of care home when
the time comes.

Reply from Sharron Evans, PA/Data protection at Orchid Care Home

Thank you for your lovely review of Orchid. We are so pleased you like what we do. We had a great day by the sea, and we are planning to do it again!

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Review from Jennfier A (Friend of Resident) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great reception, so friendly, nothing too much trouble.

Reply from Sharron Evans, PA/Data protection at Orchid Care Home

Thank you for your review; your comments are greatly appreciated.

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Review from Grace C (Granddaughter of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We haven't previously had great experiences with other care homes, so I was obviously slightly nervous about the move. Since coming, I am pleased to see how attentive and respectful the staff are. They apply such caring professionalism whilst maintaining a cheerful disposition. I know the job can be
challenging, so this is very much appreciated. Little things like small check-ups and respectful communications set them apart from other homes - explaining reasons for delays is one such example. My bamp seems very happy here - thank you.

Reply from Zeta, Operations Director at Orchid Care Home

Thank you for this kind recommendation of our lovely care home.

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Review from D H (Daughter of Resident) published on 6 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so wonderful, there is one carer who makes my mum smile, and Mum is happy when she sees her, but as I said, the carers are fantastic. The activities are amazing. Valentine's Day and Mother's Day were amazing, and activities ream went out of their way to make it special. Big thank you
to management and caring. Nothing is too small, whatever troubles you; they listen and try to make it right. A big thank you to all at Orchid Home.

Reply from Sharron Evans, PA/Data protection at Orchid Care Home

Thank you for taking the time to review Orchid. We are so pleased your Mum is happy here; we do our best to help all our residents feel like this.

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Review from Jackie E (Daughter of Resident) published on 5 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is amazing... consistently amazing. The design and layout of the actual home work very well. But it is the 100% effort and dedication of the staff that makes it what it is. What a team! The manager and deputy are the best that we could ever have in charge of our loved ones. I recommend Orchid
to everyone.

Reply from Sharron Evans, PA/Data protection at Orchid Care Home

Thank you for your lovely review. Our teams work hard to ensure we give the best to our residents; we are so pleased you like what we do.

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Review from Vanessa E (Friend of Resident) published on 4 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so welcomed, and it feels so homely and has a very happy vibe. The staff are so helpful and lovely, accompanied by a smile. This is the best care home I have seen that cares for all and has so many trips and activities to do- it's amazing. I would highly recommend - 10/10.

Reply from Sharron Evans, PA/Data protection at Orchid Care Home

Thank you for your review of Orchid; it is much appreciated. We are so pleased you like what we do here; our teams aim to help people feel at home and happy.

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Review from E C (Daughter of Resident) published on 4 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are wonderful, from cleaners to management. They speak to Dad with respect and treat him with respect. Nothing is ever any trouble. We are so pleased that Dad is in Orchid Care Home.

Reply from Sharron Evans, PA/Data protection at Orchid Care Home

Thank you for your review of Orchid. Your review will boost team morale and also help other people understand what we do here at Orchid. Your comments are much appreciated.

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Review from Jacquie P (Daughter of Resident) published on 4 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled very well, and we are happy that she is well taken care of at Orchid Care Home. The staff are all very caring and treat the residents with dignity and kindness. Any issues/problems/questions are well dealt with. The range of activities provided is exceptional.

Reply from Sharron Evans, PA/Data protection at Orchid Care Home

Thank you for your review of Orchid. We are so pleased you like what we do here; we aim to make everyone feel as much at home as they can.

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Review from Gaynor T (Daughter of Resident) published on 4 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A good experience on the whole. Very caring staff and lots of goof activities, which Mum enjoys. She has been very happy on the whole.

Reply from Sharron Evans, PA/Data protection at Orchid Care Home

Thank you for your review of Orchid. This recognition means a great deal to the teams.

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Review from Ozbwk F (Husband of Resident) published on 14 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Orchid Care Home since November 2016. During/including the pandemic years. Very difficult times for everybody in care homes and relatives. According to Government rules, they informed us of everything going on, and I and my family were happy about it. Every time I visit my wife,
the manager and staff (carers and nurses) are always very polite and helpful. Therefore, I and my family are very happy that my wife is a resident at Orchid Care Home.

Reply from Sharron Evans, PA/Data protection at Orchid Care Home

Thank you for reviewing Orchid Care Home. Your comments are very valuable to us; they boost our teams' morale and confirm we are doing things right, and also help other people looking for a care home.

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Review from John W (Son of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting my mum on her birthday, as always the staff were very happy and helpful looking after my mum very well. A lovely place for my mum to live.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you for your kind review; it is always nice to read kind words.

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Review from J C (Daughter of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Orchid Care Home for more than seven years. During this time the care has been excellent and since the manager has returned the culture and care have been exemplary. The staff are always caring and approachable and nothing is too much trouble.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you for your kind words. I have passed congratulations on to the team.

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Review from Joy B (Daughter of Resident) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was cared for with such kindness, care and dignity. The staff were so kind to her; they attended to her every need. Management and staff were so professional in her last hours, which were so sad, but the staff made it bearable in such a horrendous situation. I feel happy that my dear mum was
cared for in your wonderful care home.

Reply from Sharron Evans, PA/Data protection at Orchid Care Home

Thank you for taking the time to review Orchid. We always aim to make everyone feel comfortable and cared for; we are so pleased we were able to do that for your mum.

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Review from Elizabeth C (Daughter of Resident) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad moved to Orchid Care Home in November 2022 from a previous home that provided less than adequate care. The care in Orchid Care Home is standing up to what I would expect, with caring staff, good facilities and responsive management. I would recommend Orchid Care Home to friends who might need to
care for their friends or family.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you so much for your kind recommendation and for taking the time to recognise the team at Orchid Care Home.

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Review from S K (Daughter of Resident) published on 25 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Orchid for a year now and has settled down quite well. Some days she asks to go home, but when we say she's to stay, she's fine about it.
The staff are so caring and have the patience of saints, especially with Mum. As time goes on, she's becoming slightly more aggressive with her
dementia. Always make us feel welcome and always keep us updated on her progress.
The management has an open door policy, so if we need to speak to them, they're always willing and able to try and sort the problem there and then. Very friendly with the residents, always willing to chat and to see how they're doing.
The activities team are excellent and has even got Mum involved, which is lovely to know, as Mum doesn't mix very well some of the time.
If it ever gets to the point where I have to go into care, Orchid is where I'd like to go.

Reply from Sharron Evans, PA/Data Protection at Orchid Care Home

Thank you for taking the time to review us; we do appreciate your comments. A review like this is a real boost for our teams. We are pleased that you like what we do; we do our best to make it as homely as possible, supporting everyone with their individual care needs.

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Review from Kerry C (Friend of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always friendly and welcoming, activities on offer for all residents are assessable to all, and residents always enjoy joining in. Happy staff and happy residents. This home is defiantly comparable to a holiday home. High standard of cleanliness. All floors are secure to ensure the safety
of residents. Highly recommended.

Reply from Sharron Evans, PA/Data protection at Orchid Care Home

Thank you for taking the time to review Orchid Care Home. We really appreciate your comments. The staff works hard to achieve these high standards.

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Review from S F (Friend of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and facilities. Friendly and knowledgable staff, extremely helpful on every visit. Particularly likes the coffee area on the ground floor. The whole establishment runs like a well-oiled machine.

Reply from Sharron Evans, PA/Data protection at Orchid Care Home

Thank you for your lovely review; we are so glad you like what we do!

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Review from Lynn P (Daughter of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Orchid Care Home is the benchmark all homes should try to reach. The love given by all staff to every resident is beyond belief. Super food, standards, and genuine care and laughter given by the activity staff - a revelation. The overall word is kindness in thought, action and care. Kindness covers
everything Orchid do. My mum's last few months made me feel included and calm in the knowledge she was professionally cared for and loved at all times - a marvellous place.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you so much for this lovely review; we are very proud of the care, kindness and fun we offer at Orchid; it is rewarding to know it is so appreciated by the loved ones of those we look after.

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Review from S C (Relative of Resident) published on 10 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home.
Would recommend it if anyone needed a care home.
Staff are always welcoming and always there to ask any questions.
Always clean and tidy, bedrooms are spacious and clean bathrooms.

Reply from Sharron Evans, PA/Data protection at Orchid Care Home

Thank you for reviewing Orchid Care Home; we are grateful for your comments, and these will be passed on to the teams.

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Current Review Score: 9.9 (9.894)

Overview of Review Score

The Review Score of 9.9 (9.894) out of 10 for Orchid Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 82 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 82 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.894 for Orchid Care Home is calculated as follows: ( (875 Excellents x 5) + (87 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 970 Ratings = 4.894

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Orchid Care Home is based on 82 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 82 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 May 2024

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

Meet the Team (3)

Dawn

Dawn Drew

Job Title: Manager

Joined: 2020

Dawn has been a Registered Nurse for over 30 years. She did her training in The Queen Alexandra Royal Nursing Corps and over the years has worked in a variety of settings, settling into caring for the elderly over 20 years ago.


She has a passion for providing a service that caters for those people that entering their later years and believes that fun and laughter are the recipes for good emotional well-being.

Donna

Donna Bartholomew

Job Title: Deputy Manager

Joined: 2013

Donna has worked at The Orchid for 9 years since the home opened. She is passionate about providing excellent care to people of the older generation. She has worked in the care industry for 21 years

Zeta

Zeta

Job Title: Operations Director

Joined: 2019

I am the operations director for the Angel Care/MNS Care group of homes. I qualified as a mental health nurse training in 1991 and as an adult nurse in 1996. I have worked in social care, specialising in older people since 1991, as I made the positive decision to work in this rewarding sector after I first qualified.
I have been a nurse, deputy manager, registered manager, quality manager & assistant director. I have been an operations director for many years prior to joining this company, I have a passion for making a difference and a wide knowledge base, and I love working and being a leader in social care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Orchid Care Home to verify any information. View our terms and conditions. Orchid Care Home has an Enhanced Service - more info.