Orchid Care Home

My mother-in-law went in here in July. As with all care homes, there is always that niggling feeling that something is not going to be right. We had a guided tour by the deputy manager and were well impressed with the facilities, rooms and description of activities that are laid on. She has now been in here for 5 months and we have no worries about leaving her in the care of this care home. It is well-managed, clean and has a wealth of facilities. The activities that are laid on for the residents still blow me away. You don't get this in other care homes. Regular singers, pianists and even alpaca stroking. They arrange trips out to local attractions, and pubs and host events in their own gardens. The residents love it and the mother-in-law is always happy every time we see her. The manager is very approachable and willing to help and resolve any issues that arise. Staff are very efficient. The whole establishment has a sense of let's live, instead of waiting for God. Amazing.

Our mum became a resident at Orchid Care Home earlier in 2024. From the beginning and throughout the level of care and professionalism was exemplary. The care staff and medical practitioners were there for our mother on a 24-hour basis every day until she passed away. The level of care and support for our whole family was exceptional during the entire period and was a great comfort and reassurance for us all during a very difficult and sad time. We are enormously grateful to all staff for this.

Our thanks again for all you did for Mum.

A few weeks later we managed to get Mum a room in Orchid. She has been in a couple of places but has not settled. She now absolutely loves where she is. All the staff are so dedicated and caring. It is such a warm, welcoming place, there is so much going on in the home to keep the residents happy and involved. A home that hugs you when you visit. Thank you Orchid.

From the moment my mum came to Orchid Care Home, she has had great care. Lately (she is 100) she hasn't done so many activities, there are lots and very varied. Special days are celebrated. The care is second to none, it's a family atmosphere, always a happy place. Everyone speaks to all. My mum could not be in better hands. She is safe, happy and in wonderful hands. If I need a care home later in life I would definitely choose Orchid Care Home.

My mother-in-law has been in the home for 2 years. She is very happy and is well looked after. The staff are wonderful and the facilities are excellent. The key factor is the wide scope of activities on offer.

Activities are really good and plenty of them. Trips, days out, picnics in the park, beach, cafe for tea and cake, shops and swimming, all very good. Very well organised and enjoyable, very friendly and helpful. Reception, very friendly and helpful. Facilities, cafe, very good, feel at home, a relaxed area. Have not seen this in many care homes.

As a daily visitor to my mum at Orchard Care Home, I find it to be very well run, by kind and caring staff. It's always clean and tidy and the food always looks lovely and well-presented. The staff are very hardworking and willing to help and answer questions when I've asked.

The care home is always clean. The staff are very friendly and caring. Activities are amazing and twice a day which I found this has stimulated my father who participates and enjoys every minute of his time with the activity group. They have so much variety.

Fantastic care home, always puts the residents and relatives first. Activities are the best for any care home I've heard of. The staff take their time to get to know everyone in the family.

Nanny has settled in really well and the range of activities is fantastic. All the staff have been so caring and helpful, thank you so much!

The home is clean and tidy, the staff are helpful and pleasant. The food is very good with plenty of choices. my mother-in-law is happy and generally pleased with her care.

Made very welcome by all the staff. They take great care of all residents with lots of activities and outings. 10 out of 10.

Attended the garden fete today, the setup was outstanding, the atmosphere was amazing from the man with the music and the staff on the stalls who were very friendly and accommodating. Overall, an amazing afternoon full of entertainment and fun!

I feel like a part of a big family when I come to visit my dad.

My Mother was in this home for three and a half years and received amazing care from all the staff. Starting with the Management who have an open door policy and always listened and acted on any query I had, the nursing staff who were just fantastic, went the extra mile all the time looking after Mum, keeping me informed on all matters. The carers were brilliant always there for Mum, whatever she needed, they loved and cared for Mum as though she was family. All the remaining staff were also very friendly and had a joke with Mum and gave excellent service. Thank you Orchid for looking after Mum our family will never forget you.

I saw a social media video of one of the residents, who was my old teacher, playing the piano. I messaged the care home to send them all the lovely comments ex-pupils were saying about him. A staff member messaged back thanking me and saying she had read the messages out to him. She suggested we do an afternoon tea and we set a date. The home was lovely - good parking, well-tended gardens out the front, and a warm welcome on reception. The staff member had arranged tea and cakes with a full china tea service laid out! Cakes and scones from the kitchen. Another staff member had come in on her day off to see their resident’s reaction to all the ex-pupils gathered to see him. Nothing was rushed, the staff was calm and friendly and everyone was looked after. We were escorted whilst in the building but it felt more like a friendly walk showing the way around the building rather than for security, if that makes sense! I can see why there’s a waiting list, it does seem like a lovely place. Thank you to everyone who made today possible.

My mother has been well looked after since she arrived here in March. The staff always make her feel valued and cared for. She has a great variety of activities to get involved in, is encouraged to eat a lovely variety of foods and the environment she lives in is good. One particular thing that stands out is that Mum fell ill and had to be taken to the hospital, the staff waved her off and welcomed her back with open arms.

Orchid Care Home has exceeded all expectations in caring for my mother-in-law. Over the last 18 months, she has blossomed in this friendly and caring environment and is treated with respect. All of the staff are welcoming and friendly and show pride in their work. The home is kept immaculately clean in all areas. Activities are numerous and varied for all residents, and the staff are there giving encouragement and support when needed but also giving the right amount of independence where appropriate. A great care home.

Every time I have visited Orchid Care Home, the staff have always been so friendly and helpful. There are always lots of great activities on for the residents, and they are so great at making every occasion special, whether it’s Christmas or a birthday.