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Orchid Care Home

14 Guernsey Lane, (off Torun Way), Haydon End, Swindon, Wiltshire SN25 1UZ
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Orchid Care Home, Swindon
Orchid Care Home, Swindon
Orchid Care Home, Swindon

Orchid Care Home is located at the heart of the community in Haydon Wick. They are delighted that in November 2024 Orchid Care Home was rated as 'Outstanding' by CQC.

Orchid Care Home is very much the residents' home and the well being of the residents is at the centre of every decision made, through collaboration with the residents, staff and visitors. Residents are invited to personalise their rooms, and family...  

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Care Provided by Orchid Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 84 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,800 - £1,800£1,800 - £1,800
Residential Dementia Care£1,800 - £1,800£1,800 - £1,800
Nursing Care£1,800 - £1,800£1,800 - £1,800
Nursing Dementia Care£1,800 - £1,800£1,800 - £1,800

All fee's are dependent on needs

Contact Orchid Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Dawn Drew (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Number of floors: 2

Room Information

  • Single Rooms (84)
  • Single Rooms with ensuite Wet Room (84)
  • Couples/Companion Rooms with ensuite Wet Room (2)

Visiting

  • Visiting is open 24 hours a day / 7 days a week

Parking

  • Onsite parking available.

Orchid Care Home Reviews (150)

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9.9

Orchid Care Home has a Review Score of 9.9 (9.901) out of 10, based on 81 reviews in the last 2 years. Over all time Orchid Care Home has 150 reviews.

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Showing 150 reviews matching selected criteria
Review from Paulie D (Daughter of Resident) published on 18 October 2024 Submitted via Postal Card
Overall Experience
I visited Orchid Care in August 2024 unannounced to find a suitable home for Mum. I was welcomed by the home manager and shown around the home.

A few weeks later we managed to get Mum a room in Orchid. She has been in a couple of places but has not settled. She now absolutely loves where she is. All the staff are so dedicated and caring. It is such a warm, welcoming place, there is so much going on in the home to keep the residents happy and involved. A home that hugs you when you visit. Thank you Orchid.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you for this lovely review, I will make sure that it is shared with the team at Orchid Care Home and that they are thanked for all their hard work and care.

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Review from Anne C (Daughter of Resident) published on 3 September 2024 Submitted via Postal Card
Overall Experience

From the moment my mum came to Orchid Care Home, she has had great care. Lately (she is 100) she hasn't done so many activities, there are lots and very varied. Special days are celebrated. The care is second to none, it's a family atmosphere, always a happy place. Everyone speaks to all. My mum could not be in better hands. She is safe, happy and in wonderful hands. If I need a care home later in life I would definitely choose Orchid Care Home.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

We always strive to have a friendly and homely atmosphere and are very lucky to have a great team working for us. We are so happy to hear your mum enjoys her time at Orchid and feedback like this goes a long way.

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Review from Michael C (Son-in-law of Resident) published on 3 September 2024 Submitted via Postal Card
Overall Experience

My mother-in-law has been in the home for 2 years. She is very happy and is well looked after. The staff are wonderful and the facilities are excellent. The key factor is the wide scope of activities on offer.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Thank you for your kind words, our activity team work hard to make sure we offer a wide range of activities for our residents.

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Review from J B (Resident / Service User) published on 2 September 2024 Submitted via Postal Card
Overall Experience

Activities are really good and plenty of them. Trips, days out, picnics in the park, beach, cafe for tea and cake, shops and swimming, all very good. Very well organised and enjoyable, very friendly and helpful. Reception, very friendly and helpful. Facilities, cafe, very good, feel at home, a relaxed area. Have not seen this in many care homes.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Activities are just as important to our resident's well-being as nursing or housekeeping, so we're really excited to hear you're happy with what the home has to offer.

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Review from Christopher H (Son of Resident) published on 2 September 2024 Submitted via Postal Card
Overall Experience

As a daily visitor to my mum at Orchard Care Home, I find it to be very well run, by kind and caring staff. It's always clean and tidy and the food always looks lovely and well-presented. The staff are very hardworking and willing to help and answer questions when I've asked.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Thank you for spending the time to review our care home, feedback is always important to us. It's great to see the home is fulfilling every aspect of your loved one's stay with us.

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Review from P H (Daughter of Resident) published on 20 August 2024 Submitted via Postal Card
Overall Experience
Could not say anything wrong about Orchid Care Home. The care they give my father is over and above.

The care home is always clean. The staff are very friendly and caring. Activities are amazing and twice a day which I found this has stimulated my father who participates and enjoys every minute of his time with the activity group. They have so much variety.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you for these lovely words and for recognising all the hard work and joy that goes into making Orchid Care Home the special place that it is.

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Review from Jo G (Daughter of Resident) published on 16 August 2024 Submitted via Postal Card
Overall Experience

Fantastic care home, always puts the residents and relatives first. Activities are the best for any care home I've heard of. The staff take their time to get to know everyone in the family.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you very much for reviewing our lovely care home.

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Review from C R (Granddaughter of Resident) published on 16 August 2024 Submitted via Postal Card
Overall Experience

Nanny has settled in really well and the range of activities is fantastic. All the staff have been so caring and helpful, thank you so much!

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you so much for your kind recommendation of our care home.

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Review from P C (Daughter-in-law of Resident) published on 16 August 2024 Submitted via Postal Card
Overall Experience

The home is clean and tidy, the staff are helpful and pleasant. The food is very good with plenty of choices. my mother-in-law is happy and generally pleased with her care.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you so much for this review of our lovely care home.

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Review from P O (Brother of Resident) published on 16 August 2024 Submitted via Postal Card
Overall Experience

Made very welcome by all the staff. They take great care of all residents with lots of activities and outings. 10 out of 10.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you so much for your lovely review of our wonderful care home.

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Review from Matthew F (Friend of Resident) published on 16 August 2024 Submitted via Postal Card
Overall Experience

Attended the garden fete today, the setup was outstanding, the atmosphere was amazing from the man with the music and the staff on the stalls who were very friendly and accommodating. Overall, an amazing afternoon full of entertainment and fun!

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you for recognising all the hard work that made the fete so much fun and such an outstanding event.

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Review from R F (Daughter of Resident) published on 8 August 2024 Submitted via Postal Card
Overall Experience
1) Amazing staff when I come to visit my Dad, they also make me feel welcome and care for my dad with dignity and respect.
2) The receptionists are always polite and helpful.
3) The management are very easy to approach at all times.

I feel like a part of a big family when I come to visit my dad.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you for reviewing our wonderful care home and for taking the time to recommend us, I will make sure that all the team are thanked.

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Review from Sue B (Daughter of Resident) published on 15 July 2024 Submitted via Website
Overall Experience

My Mother was in this home for three and a half years and received amazing care from all the staff. Starting with the Management who have an open door policy and always listened and acted on any query I had, the nursing staff who were just fantastic, went the extra mile all the time looking after Mum, keeping me informed on all matters. The carers were brilliant always there for Mum, whatever she needed, they loved and cared for Mum as though she was family. All the remaining staff were also very friendly and had a joke with Mum and gave excellent service. Thank you Orchid for looking after Mum our family will never forget you.

Reply from Arifa Kapasi, Regional Support and Compliance Manager at Orchid Care Home

Thank your for your beautiful and heartful review of our Orchid Care Home. We will make sure the team at Orchid are made aware of your thoughtful words.

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Review from H Y (Friend of Resident) published on 24 May 2024 Submitted via Website
Overall Experience

I saw a social media video of one of the residents, who was my old teacher, playing the piano. I messaged the care home to send them all the lovely comments ex-pupils were saying about him. A staff member messaged back thanking me and saying she had read the messages out to him. She suggested we do an afternoon tea and we set a date. The home was lovely - good parking, well-tended gardens out the front, and a warm welcome on reception. The staff member had arranged tea and cakes with a full china tea service laid out! Cakes and scones from the kitchen. Another staff member had come in on her day off to see their resident’s reaction to all the ex-pupils gathered to see him. Nothing was rushed, the staff was calm and friendly and everyone was looked after. We were escorted whilst in the building but it felt more like a friendly walk showing the way around the building rather than for security, if that makes sense! I can see why there’s a waiting list, it does seem like a lovely place. Thank you to everyone who made today possible.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you so much for this genuine and heartfelt review, it has touched us. We are so pleased that this reunion has been facilitated and the joy it has brought to many people. Thank you for recommending our wonderful care home.

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Review from Marie R (Daughter of Resident) published on 21 March 2024 Submitted via Postal Card
Overall Experience

My mother has been well looked after since she arrived here in March. The staff always make her feel valued and cared for. She has a great variety of activities to get involved in, is encouraged to eat a lovely variety of foods and the environment she lives in is good. One particular thing that stands out is that Mum fell ill and had to be taken to the hospital, the staff waved her off and welcomed her back with open arms.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you for your lovely review; I will make sure the team at Orchid Care Home are aware of your kind words.

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Review from Amanda L (Daughter-in-law of Resident) published on 12 January 2024 Submitted via Website
Overall Experience

Orchid Care Home has exceeded all expectations in caring for my mother-in-law. Over the last 18 months, she has blossomed in this friendly and caring environment and is treated with respect. All of the staff are welcoming and friendly and show pride in their work. The home is kept immaculately clean in all areas. Activities are numerous and varied for all residents, and the staff are there giving encouragement and support when needed but also giving the right amount of independence where appropriate. A great care home.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you for taking the time to review our lovely care home.

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Review from S R (Relative of Resident) published on 12 January 2024 Submitted via Website
Overall Experience

Every time I have visited Orchid Care Home, the staff have always been so friendly and helpful. There are always lots of great activities on for the residents, and they are so great at making every occasion special, whether it’s Christmas or a birthday.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you for your kind review of our lovely home.

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Review from F B (Daughter of Resident) published on 25 September 2023 Submitted via Postal Card
Overall Experience

Mum moved to Orchid Care Home in September 2018 so has now lived there for five years - I feel the service now is better than ever. She appears really happy and comfortable which is all we hope for.

Reply from Zeta, Operations Director at Orchid Care Home

Thank you for your kind recommendation of Orchid Care Home.

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Review from M I (Friend of Resident) published on 22 September 2023 Submitted via Postal Card
Overall Experience

My friend arranged for me to visit and have lunch with her. The location is very pleasant with adequate parking. The staff were always kind and patient with the residents. My friend's room was small, particularly with a wheelchair, walkers and mobility chair but the outlook over the gardens was nice. Getting around was easy as the corridors were wide. Lunch was fine and the staff made me very welcome. Loved seeing the goats, fish and budgerigars. A welcoming home.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you very much for taking the time to review our lovely, Orchid Care Home.

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Review from M N (Daughter of Resident) published on 14 September 2023 Submitted via Postal Card
Overall Experience
When I come to visit Mum, the staff are always very welcoming. If Mum needs anything, we only have to ask and it is sorted out for her. All staff are aware of Mum's ongoing problems, and are more than happy to provide updates whenever we ask.

Mum is treated with care and respect and staff are happy to stop and chat with her. We are provided with regular updated on Mum's care plan, and if anything requires change it is discussed with the family.

Reply from Sharron Evans, PA/Data protection at Orchid Care Home

Thank you for your review of Orchid. All our teams work together to provide the best environment for our lovely residents and their families.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 May 2024
Overall
Outstanding
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Orchid Care Home.

Upcoming Events

There are no upcoming events for Orchid Care Home.

Awards / Recognitions (1)

Accreditations

There are no accreditations posted yet for Orchid Care Home.

Meet the Team (3)

Dawn Drew
Dawn DrewJob Title ManagerJoined 2020

Dawn has been a Registered Nurse for over 30 years. She did her training in The Queen Alexandra Royal Nursing Corps and over the years has worked in a variety of settings, settling into caring for the elderly over 20 years ago.

She has a passion for providing a service that caters for those people that entering their later years and believes that fun and laughter are the recipes for good emotional well-being.

Donna Bartholomew
Donna BartholomewJob Title Deputy ManagerJoined 2013

Donna has worked at The Orchid for 9 years since the home opened. She is passionate about providing excellent care to people of the older generation. She has worked in the care industry for 21 years

Zeta
Zeta Job Title Operations DirectorJoined 2019
I am the operations director for the Angel Care/MNS Care group of homes. I qualified as a mental health nurse training in 1991 and as an adult nurse in 1996. I have worked in social care, specialising in older people since 1991, as I made the positive decision to work in this rewarding sector after I first qualified.

I have been a nurse, deputy manager, registered manager, quality manager & assistant director. I have been an operations director for many years prior to joining this company, I have a passion for making a difference and a wide knowledge base, and I love working and being a leader in social care.

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