Orchid Care Home

14 Guernsey Lane, (off Torun Way), Haydon End, Swindon SN25 1UZ
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9.9 127 Reviews
  • Orchid Care Home, Swindon
Orchid Care Home is located at the heart of the community in Haydon Wick. They are delighted that in November 2024 Orchid Care Home was rated as 'Outstanding' by CQC.

Orchid Care Home is very much the residents' home and the well being of the residents is at the centre of every decision made, through collaboration with the residents, staff and visitors. Residents are invited to personalise their rooms, and family and friends are invited to visit at any time suitable for their loved one. CCTV in communal areas provides an additional reassurance.

Orchid Care Home's team of nurses, carers and activities coordinators aim to provide holistic, person-centred care to the residents, which is adapted as the care needs of each resident changes, to ensure each resident lives a fulfilled life.

The team at Orchid Care Home warmly invites you to come and have look around the residents' home. The team would love you and your family to be part of the Orchid Care Home community.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 84 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1750
  • Self-Funded Nursing Dementia Care: from £1750
  • RESPITE Self-Funded Nursing Care: from £1650
  • RESPITE Self-Funded Nursing Dementia Care: from £1650

These prices are only a guideline, please contact Orchid Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Dawn Drew (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Number of floors: 2

Room Information

  • Single Rooms (84)
  • Single Rooms with Ensuite Wet Room (84)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Visiting is open 24 hours a day / 7 days a week

Parking

  • Onsite parking available.

Orchid Care Home Reviews (127)

Total of 127, showing 121-127
9.9

Orchid Care Home has a Review Score of 9.9 (9.894) out of 10, based on 82 reviews in the last 2 years. Over all time Orchid Care Home has 127 reviews.

Overall Experience

  • 114
  • 12
  • 1
  • 0
  • 0

Date Published

127
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82
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Review from Alan W (Son-in-law of Resident) published on 20 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law enjoyed over six months of care at the Orchid before he died. The care was exceptional. Staff were kind, happy and so caring. They really bonded with my FIL and him to them. The range of activities for residents is wide, always something to keep them interested and occupied if they
were able. The home is clean, modern and in an attractive residential area. Sadly my FIL died recently but the end of life care was amazing. Yes, it is very expensive but the care was the very best.

Reply from Koren Evans-Slade, Care Manager at Orchid Care Home

Thank you for your kind review of the care that we gave your father-in-law here at Orchid Care Home, it was our pleasure to care for such a lovely gentleman. Thanks again.

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Review from H J (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I do not think there is enough attention to detail for individuals. It costs a lot of money and I feel lots of things are overlooked eg I always have to get Mum's glasses and hearing aid for her. I don't feel there is enough personal attention to stop loneliness. She has dementia so does not know how
to put on the radio or TV or remember to drink enough. I know they're all busy but I feel more could be done to make it better and for me to recommend you.

Reply from Koren Evans-Slade, Care Manager at Orchid Care Home

Thank you for your review. There are a full range of activities that can be accessed by all of our residents, those residents with dementia are supported to attend meaningful activities both in group and one to one sessions. We very much aim to prevent loneliness for all of the residents living within our community at Orchid Care Home. As nursing and management team, we very much operate an open-door policy for our residents, relatives and visitors to the home to speak with us about the care that they/their loved ones are receiving - be it positive or negative.

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Review from Valerie T (Daughter of Resident) published on 10 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a good feel for Orchid as soon as we walked through the door on the first viewing. Mum had dementia and we needed to know she would be safe and well cared for. Orchid is light, airy and modern and the staff are fabulously caring, supportive and attentive. Sadly Mum’s stay was relatively short
she was only there five months but our instincts were not wrong, we had made the right choice, this was the best place for her. Mum had settled and that was down to the first-class care she received. Orchid Care Home is top-notch, I highly recommend it.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you so much for your kind words and reccomendation, especially at this sad time for you. It is nice to see that the hard work and kindness of team Orchid is recognised. I agree with you Orchid is top-notch!

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Review from A J (Son of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has always received excellent care at Orchard Care Home. She is happy, safe and well cared for. I would recommend this home to others.

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Review from B S (Daughter-in-law of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home and facilities.
Excellent carers and nurses. Very professional, kind and friendly to mum and family.
Excellent entertainment team. Works very hard to ensure residents have daily activities and lots of laughter and fun. A real tonic. Christmas carol concert and panto were enjoyed
by all.
Management - very approachable and friendly.
Cleaning - very high standard. Food - always enjoyed by mum.
Reception - very friendly and professional.

Reply from Koren Evans-Slade, Care Manager at Orchid Care Home

Thank you for taking the time to write such a fabulous review about the care that your mother receives here at Orchid Care Home. The activities team work incredibly hard alongside the care team to meet the holistic care needs of our residents. The residents and activities team, along with support from one of our volunteers did a fantastic job of writing, rehearsing and performances on the day with the Orchid Care Home Carol Service and pantomime 'Cinderella', we very much look forward to future performances.

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Review from J F (Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been at Orchid Care home for 18 months, originally to give my family a break after a minor fall. After 3 days, I decided to stay until I die. The nursing care is so professional and caring. I am in a perfect position to judge this as I went away at 16 to train as a nurse, I am now 90. There are
2 layers of care, senior and basic grade. The training of all levels is 2nd to none. Management is always available. There are 4 staff looking after the activities and there is something for everyone eg hydro pool in the home, minibus, food and drink. For me, the food is good, most of the issues are generational or cultural. Our age groups are traditional - meat and 2 veg. These problems will get sorted out.

Reply from Koren Evans-Slade, Care Manager at Orchid Care Home

Thank you for taking the time to write such a fabulous review of Orchid Care Home from the residents perspective. We are currently working with our hospitality and care team to provide the best possible dining experience for our residents. From the writing of the menu to the meal being presented on the plate. Orchid Care Home's new menu was launched in November 2019, the Chef team will continue to adapt the menu from the mealtime feedback that is received. Thank you for your contributions to improve the care and service that we offer to the community of Orchid Care Home.

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Review from J S (Wife of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is very happy here and well looked after.

Reply from Koren Evans-Slade, Care Manager at Orchid Care Home

Many thanks for taking the time to write such a lovely review of Orchid Care Home. We are delighted to hear that your husband is happy to be a part of the Orchid Care Home community.

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Current Review Score: 9.9 (9.894)

Overview of Review Score

The Review Score of 9.9 (9.894) out of 10 for Orchid Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 82 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 82 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.894 for Orchid Care Home is calculated as follows: ( (875 Excellents x 5) + (87 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 970 Ratings = 4.894

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Orchid Care Home is based on 82 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 82 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 May 2024

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

Meet the Team (3)

Dawn

Dawn Drew

Job Title: Manager

Joined: 2020

Dawn has been a Registered Nurse for over 30 years. She did her training in The Queen Alexandra Royal Nursing Corps and over the years has worked in a variety of settings, settling into caring for the elderly over 20 years ago.


She has a passion for providing a service that caters for those people that entering their later years and believes that fun and laughter are the recipes for good emotional well-being.

Donna

Donna Bartholomew

Job Title: Deputy Manager

Joined: 2013

Donna has worked at The Orchid for 9 years since the home opened. She is passionate about providing excellent care to people of the older generation. She has worked in the care industry for 21 years

Zeta

Zeta

Job Title: Operations Director

Joined: 2019

I am the operations director for the Angel Care/MNS Care group of homes. I qualified as a mental health nurse training in 1991 and as an adult nurse in 1996. I have worked in social care, specialising in older people since 1991, as I made the positive decision to work in this rewarding sector after I first qualified.
I have been a nurse, deputy manager, registered manager, quality manager & assistant director. I have been an operations director for many years prior to joining this company, I have a passion for making a difference and a wide knowledge base, and I love working and being a leader in social care.

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