Orchid Care Home

14 Guernsey Lane, (off Torun Way), Haydon End, Swindon SN25 1UZ
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9.9 127 Reviews
  • Orchid Care Home, Swindon
Orchid Care Home is located at the heart of the community in Haydon Wick. They are delighted that in November 2024 Orchid Care Home was rated as 'Outstanding' by CQC.

Orchid Care Home is very much the residents' home and the well being of the residents is at the centre of every decision made, through collaboration with the residents, staff and visitors. Residents are invited to personalise their rooms, and family and friends are invited to visit at any time suitable for their loved one. CCTV in communal areas provides an additional reassurance.

Orchid Care Home's team of nurses, carers and activities coordinators aim to provide holistic, person-centred care to the residents, which is adapted as the care needs of each resident changes, to ensure each resident lives a fulfilled life.

The team at Orchid Care Home warmly invites you to come and have look around the residents' home. The team would love you and your family to be part of the Orchid Care Home community.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 84 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1750
  • Self-Funded Nursing Dementia Care: from £1750
  • RESPITE Self-Funded Nursing Care: from £1650
  • RESPITE Self-Funded Nursing Dementia Care: from £1650

These prices are only a guideline, please contact Orchid Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Dawn Drew (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Number of floors: 2

Room Information

  • Single Rooms (84)
  • Single Rooms with Ensuite Wet Room (84)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Visiting is open 24 hours a day / 7 days a week

Parking

  • Onsite parking available.

Orchid Care Home Reviews (127)

Total of 127, showing 61-80
9.9

Orchid Care Home has a Review Score of 9.9 (9.894) out of 10, based on 82 reviews in the last 2 years. Over all time Orchid Care Home has 127 reviews.

Overall Experience

  • 114
  • 12
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Date Published

127
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Review from J B (Resident) assisted by family/friend published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Activities are really good and plenty of them. Trips, days out, picnics in the park, beach, cafe for tea and cake, shops and swimming, all very good. Very well organised and enjoyable, very friendly and helpful. Reception, very friendly and helpful. Facilities, cafe, very good, feel at home, a relaxed
area. Have not seen this in many care homes.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Activities are just as important to our resident's well-being as nursing or housekeeping, so we're really excited to hear you're happy with what the home has to offer.

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Review from Christopher H (Son of Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a daily visitor to my mum at Orchard Care Home, I find it to be very well run, by kind and caring staff. It's always clean and tidy and the food always looks lovely and well-presented. The staff are very hardworking and willing to help and answer questions when I've asked.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Thank you for spending the time to review our care home, feedback is always important to us. It's great to see the home is fulfilling every aspect of your loved one's stay with us.

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Review from P H (Daughter of Resident) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not say anything wrong about Orchid Care Home. The care they give my father is over and above.
The care home is always clean. The staff are very friendly and caring. Activities are amazing and twice a day which I found this has stimulated my father who participates and enjoys every minute of
his time with the activity group. They have so much variety.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you for these lovely words and for recognising all the hard work and joy that goes into making Orchid Care Home the special place that it is.

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Review from Jo G (Daughter of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care home, always puts the residents and relatives first. Activities are the best for any care home I've heard of. The staff take their time to get to know everyone in the family.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you very much for reviewing our lovely care home.

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Review from C R (Granddaughter of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nanny has settled in really well and the range of activities is fantastic. All the staff have been so caring and helpful, thank you so much!

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you so much for your kind recommendation of our care home.

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Review from P C (Daughter-in-law of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is clean and tidy, the staff are helpful and pleasant. The food is very good with plenty of choices. my mother-in-law is happy and generally pleased with her care.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you so much for this review of our lovely care home.

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Review from P O (Brother of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Made very welcome by all the staff. They take great care of all residents with lots of activities and outings. 10 out of 10.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you so much for your lovely review of our wonderful care home.

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Review from Matthew F (Friend of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Attended the garden fete today, the setup was outstanding, the atmosphere was amazing from the man with the music and the staff on the stalls who were very friendly and accommodating. Overall, an amazing afternoon full of entertainment and fun!

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you for recognising all the hard work that made the fete so much fun and such an outstanding event.

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Review from R F (Daughter of Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

1) Amazing staff when I come to visit my Dad, they also make me feel welcome and care for my dad with dignity and respect.
2) The receptionists are always polite and helpful.
3) The management are very easy to approach at all times.
I feel like a part of a big family when I come to visit my dad.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you for reviewing our wonderful care home and for taking the time to recommend us, I will make sure that all the team are thanked.

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Review from Sue B (Daughter of Resident) published on 15 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was in this home for three and a half years and received amazing care from all the staff. Starting with the Management who have an open door policy and always listened and acted on any query I had, the nursing staff who were just fantastic, went the extra mile all the time looking after Mum,
keeping me informed on all matters. The carers were brilliant always there for Mum, whatever she needed, they loved and cared for Mum as though she was family. All the remaining staff were also very friendly and had a joke with Mum and gave excellent service. Thank you Orchid for looking after Mum our family will never forget you.

Reply from Arifa Kapasi, Regional Support and Compliance Manager at Orchid Care Home

Thank your for your beautiful and heartful review of our Orchid Care Home. We will make sure the team at Orchid are made aware of your thoughtful words.

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Review from H Y (Friend of Resident) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I saw a social media video of one of the residents, who was my old teacher, playing the piano. I messaged the care home to send them all the lovely comments ex-pupils were saying about him. A staff member messaged back thanking me and saying she had read the messages out to him. She suggested we do
an afternoon tea and we set a date. The home was lovely - good parking, well-tended gardens out the front, and a warm welcome on reception. The staff member had arranged tea and cakes with a full china tea service laid out! Cakes and scones from the kitchen. Another staff member had come in on her day off to see their resident’s reaction to all the ex-pupils gathered to see him. Nothing was rushed, the staff was calm and friendly and everyone was looked after. We were escorted whilst in the building but it felt more like a friendly walk showing the way around the building rather than for security, if that makes sense! I can see why there’s a waiting list, it does seem like a lovely place. Thank you to everyone who made today possible.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you so much for this genuine and heartfelt review, it has touched us. We are so pleased that this reunion has been facilitated and the joy it has brought to many people. Thank you for recommending our wonderful care home.

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Review from Marie R (Daughter of Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been well looked after since she arrived here in March. The staff always make her feel valued and cared for. She has a great variety of activities to get involved in, is encouraged to eat a lovely variety of foods and the environment she lives in is good. One particular thing that stands
out is that Mum fell ill and had to be taken to the hospital, the staff waved her off and welcomed her back with open arms.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you for your lovely review; I will make sure the team at Orchid Care Home are aware of your kind words.

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Review from Amanda L (Daughter-in-law of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Orchid Care Home has exceeded all expectations in caring for my mother-in-law. Over the last 18 months, she has blossomed in this friendly and caring environment and is treated with respect. All of the staff are welcoming and friendly and show pride in their work. The home is kept immaculately clean
in all areas. Activities are numerous and varied for all residents, and the staff are there giving encouragement and support when needed but also giving the right amount of independence where appropriate. A great care home.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you for taking the time to review our lovely care home.

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Review from S R (Relative of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I have visited Orchid Care Home, the staff have always been so friendly and helpful. There are always lots of great activities on for the residents, and they are so great at making every occasion special, whether it’s Christmas or a birthday.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you for your kind review of our lovely home.

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Review from F B (Daughter of Resident) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Orchid Care Home in September 2018 so has now lived there for five years - I feel the service now is better than ever. She appears really happy and comfortable which is all we hope for.

Reply from Zeta, Operations Director at Orchid Care Home

Thank you for your kind recommendation of Orchid Care Home.

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Review from M I (Friend of Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend arranged for me to visit and have lunch with her. The location is very pleasant with adequate parking. The staff were always kind and patient with the residents. My friend's room was small, particularly with a wheelchair, walkers and mobility chair but the outlook over the gardens was nice.
Getting around was easy as the corridors were wide. Lunch was fine and the staff made me very welcome. Loved seeing the goats, fish and budgerigars. A welcoming home.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you very much for taking the time to review our lovely, Orchid Care Home.

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Review from M N (Daughter of Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I come to visit Mum, the staff are always very welcoming. If Mum needs anything, we only have to ask and it is sorted out for her. All staff are aware of Mum's ongoing problems, and are more than happy to provide updates whenever we ask.
Mum is treated with care and respect and staff are happy
to stop and chat with her. We are provided with regular updated on Mum's care plan, and if anything requires change it is discussed with the family.

Reply from Sharron Evans, PA/Data protection at Orchid Care Home

Thank you for your review of Orchid. All our teams work together to provide the best environment for our lovely residents and their families.

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Review from Judith C (Friend of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally very well looked after.
Nice clean premises.
Friendly staff.
Cannot comment on value for money as I don't pay the bill.

Reply from Sharron Evans, PA/Data protection at Orchid Care Home

Thanks you for reviewing Orchid Care Home, your comments are much appreciated.

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Review from Nigel K (Son of Resident) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Orchid Care Home since May 2021, and I can honestly say that I know as a family, we made the right and best choice.
My mum is treated with the greatest respect and care, and although she has Alzheimer's/dementia, she is not treated as a fool.
Orchid Care Home has a great
and very approachable management team, a great care team and a great activity team, plus not forgetting all the great people behind the scenes eg, kitchen staff, laundry staff, cleaning staff, maintenance staff etc, who all do a fantastic job.
There is great communication and regular updates on what's going on from the management.
I could go on, but I personally think the opening sentence said how I feel - very happy and very satisfied.

Reply from Sharron Evans, PA/Data protection at Orchid Care Home

Thank you for your lovely review of Orchid. All our teams work together for the benefit of the residents, and we think it works well too.

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Review from Angela J (Daughter-in-law of Resident) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved into Orchid Care in April this year. She is now able, with the use of a “special” chair, to go to the dining room and activity sessions and has enjoyed the company. She has some lovely carers looking after her and us (when we visit) and appears to have settled well. From our point
of view, it has been the best move for her.

Reply from Sharron Evans, PA/Data protection at Orchid Care Home

Thank you for your lovely review of Orchid. We endeavour to ensure everyone is included as much as they want to be.

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Current Review Score: 9.9 (9.894)

Overview of Review Score

The Review Score of 9.9 (9.894) out of 10 for Orchid Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 82 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 82 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.894 for Orchid Care Home is calculated as follows: ( (875 Excellents x 5) + (87 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 970 Ratings = 4.894

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Orchid Care Home is based on 82 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 82 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 May 2024

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

Meet the Team (3)

Dawn

Dawn Drew

Job Title: Manager

Joined: 2020

Dawn has been a Registered Nurse for over 30 years. She did her training in The Queen Alexandra Royal Nursing Corps and over the years has worked in a variety of settings, settling into caring for the elderly over 20 years ago.


She has a passion for providing a service that caters for those people that entering their later years and believes that fun and laughter are the recipes for good emotional well-being.

Donna

Donna Bartholomew

Job Title: Deputy Manager

Joined: 2013

Donna has worked at The Orchid for 9 years since the home opened. She is passionate about providing excellent care to people of the older generation. She has worked in the care industry for 21 years

Zeta

Zeta

Job Title: Operations Director

Joined: 2019

I am the operations director for the Angel Care/MNS Care group of homes. I qualified as a mental health nurse training in 1991 and as an adult nurse in 1996. I have worked in social care, specialising in older people since 1991, as I made the positive decision to work in this rewarding sector after I first qualified.
I have been a nurse, deputy manager, registered manager, quality manager & assistant director. I have been an operations director for many years prior to joining this company, I have a passion for making a difference and a wide knowledge base, and I love working and being a leader in social care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Orchid Care Home to verify any information. View our terms and conditions. Orchid Care Home has an Enhanced Service - more info.