






Orchid Care Home is located at the heart of the community in Haydon Wick. They are delighted that in November 2024 Orchid Care Home was rated as 'Outstanding' by CQC.
Orchid Care Home is very much the residents' home and the well being of the residents is at the centre of every decision made, through collaboration with the residents, staff and visitors. Residents are invited to personalise their rooms, and family...
Care Provided by Orchid Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 84 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
All fee's are dependent on needs
The price(s) shown are provided by the care home. Contact Orchid Care Home for full pricing details and T&Cs.
Contact Orchid Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- MNS Care plc / Angel Care
- Private Owned
Person in charge
- Dawn Drew (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2013
- Number of floors: 2
Room Information
- Single Rooms (84)
- Single Rooms with ensuite Wet Room (84)
- Couples/Companion Rooms with ensuite Wet Room (2)
Visiting
- Visiting is open 24 hours a day / 7 days a week
Parking
- Onsite parking available.
Orchid Care Home Reviews (150)
Orchid Care Home has a Review Score of 9.9 (9.901) out of 10, based on 81 reviews in the last 2 years.
Over all time Orchid Care Home has 150 reviews.
A great effort by staff to make life as enjoyable as it can be. Especially on occasions such as today - Valentines Day.
Thank you for your lovely review & I am glad occassions can still be celebrated.
I have received nothing but efficiency and excellent service from this establishment and feel very confident that my mother is in very safe hands. As I have poor health myself, I have been unable to visit Mum in recent months so this is vital to my peace of mind.
The aim of our home is not only provide a safe, loving and supportive environment for the resident but also to provide peace of mind to the friends & family and we're glad you feel we have achieved this. Thank you for letting us know.
The care staff are exceptionally kind, caring and always put the residents' needs above all. This is not just a care home, this is the residents' home. My mother has always been treated with the utmost respect and understanding in sometimes difficult circumstances. So glad we chose this wonderful place for my mother to live.
Thank you for taking the time to give us a wonderful review we are so glad you're happy with the home and the care we provide.
My mum spent the last 11 months here before she passed away recently. She had dementia but was always treated with kindness, respect and love from all the staff. If there were ever any issues, they were dealt with promptly and efficiently, I always felt listened to and all the team from reception, nurses, carers, activity team and management gave a professional, kind and empathetic care for mum and us, I can't recommend them enough, thank you.
We are glad we were able to provide a home for your mum in her final months and thank you for writing such a wonderful review.
Clean, safe, fabulous, and professional, and the staff was friendly. Really make an effort with special occasions. Really try and make it a home for residents. Encouraged my dad to join in. Take steps to safeguard residents when risks are identified.
Thank you for your kind review, I will be sure to let the team know.
This is regarding the acceptance of my Mum, first class service in all areas, and compassion shown to her following the recent passing of her husband. A new chapter of her life at the great age of 90 years, where she can interact with all people and with people with the same capacity as herself, to be looked after and enjoy her time ahead.
We are very happy to have your Mum staying with us and hope she will enjoy all the home has to offer. Thank you for acknowledging the hard work of our team in making the home a warm and welcoming place.
The effort and the ideas over the Christmas period was excellent.
The activities and the festive food had so much thought.
The decorations around the home were beautiful too.
Thank you for your kind review, I will be sure to relay your comments to the staff.
The staff are always friendly and welcoming, and you never get the feeling anything is too much trouble.
I have already recommended the home to others and will continue to do so.
Recommendations are invaluable to us and we're delighted you're happy with our home.
The carers are friendly, gentle and treat Mum with respect, always knocking or calling out before entering her room. They always engage with mum and family when they visit.
There are activities nearly every day and parties celebrating many occasions.
The home is well-maintained and always clean.
Visitors are made welcome.
Thank you for your kind review, I will be sure to pass your thoughts onto the staff.
We have received a very warm welcome from Orchid. The staff are all attentive and friendly, and there is a lovely atmosphere in the home. There are plenty of activities for anyone wishing to attend them and I will look forward to visiting. Thank you to everyone at Orchid.
Thank you so much, for this review, I will make sure the team are thanked.
Dad spent the last three months of his life in the care of Orchid Care Home. It was so reassuring for the family to know that he was in such a safe and caring environment, with the most wonderful staff and nurses looking after him.
Please accept my condolences, thank you for writing such a kind review, especially at your time of loss.
Orchid Care Home can only be described as absolutely outstanding.
Your recommendation is lovely, I will make sure the team are aware of your kind words.
I can't recommend this care home enough, the care they give to my mother in law is exceptional.
A huge thank you to all the team.
Your thanks will be passed on to the team, thank you for recognising how they go above and beyond.
My mother has been in the Orchid Care Home for two years, during which time her dementia has sadly significantly deteriorated. It has been a great comfort to me and the wider family to know that she is always clean, cared for, safe and treated with respect. The staff go out of their way to encourage her to take part in activities despite her limited capacity. The patience and care of all the staff cannot be faulted. It really does feel like a family - even the admin staff know everyone by name and are always welcoming. I cannot recommend Orchid highly enough.
Thank you for taking the time to recognise the team at Orchid, who we believe, as do CQC, are outstanding!
My husband was admitted to Orchid Care Home in November 2021 and resided there until he passed away in June 2024. During this time, we found the care home to be very clean, well managed and having a wealth of facilities to aid the care of residents. The care my husband received during this time was exemplary, this was particularly felt when he was receiving end of life care. The care and support offered during this time was exceptional and gratefully received. Myself and my family would like to praise and thank the care staff, the nurses and management for looking after my husband and ourselves during this time.
Please accept my belated condolences, thank you for this lovely review.
Dad became a character during his stay at the care home, bringing a smile to the team which must have been a boost to them all. Would recommend this home for future residents families, as the care we received helped my family a lot along the way.
Thank you for taking the time to review our wonderful care home.
I can't recommend this lovely care home enough, the services everybody gave to my friend was absolutely wonderful. All the staff were very helpful and they all seemed to genuinely care for all the residents. Outstanding!
Thank you for taking the time to review our wonderful care home, I will make sure the team are thanked.
My mother-in-law went in here in July. As with all care homes, there is always that niggling feeling that something is not going to be right. We had a guided tour by the deputy manager and were well impressed with the facilities, rooms and description of activities that are laid on. She has now been in here for 5 months and we have no worries about leaving her in the care of this care home. It is well-managed, clean and has a wealth of facilities. The activities that are laid on for the residents still blow me away. You don't get this in other care homes. Regular singers, pianists and even alpaca stroking. They arrange trips out to local attractions, and pubs and host events in their own gardens. The residents love it and the mother-in-law is always happy every time we see her. The manager is very approachable and willing to help and resolve any issues that arise. Staff are very efficient. The whole establishment has a sense of let's live, instead of waiting for God. Amazing.
Thank you so much for this heartfelt review, I agree Orchid is a very special care home and its recent rating as outstanding by CQC is well deserved. I will make sure your words are shared with the team at Orchid.
Our mum became a resident at Orchid Care Home earlier in 2024. From the beginning and throughout the level of care and professionalism was exemplary. The care staff and medical practitioners were there for our mother on a 24-hour basis every day until she passed away. The level of care and support for our whole family was exceptional during the entire period and was a great comfort and reassurance for us all during a very difficult and sad time. We are enormously grateful to all staff for this.
Thank you for your kind words, we are glad to hear your experience at Orchid was a positive one. We always strive to make sure our residents and their loved ones are supported in every aspect of their stay.
Her end-of-life care at Orchid Care Home was exemplary. As a family, we were so well supported at this difficult time.
Our thanks again for all you did for Mum.
Thank you for taking the time to complete a review, we are glad to hear your mum enjoyed the activities on offer and you and your family felt supported throughout her journey.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 May 2024Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Orchid Care Home.
There are no upcoming events for Orchid Care Home.
Awards / Recognitions (1)
- 30 Jan 2026Recipient: MNS Care plc / Angel Care
Accreditations
There are no accreditations posted yet for Orchid Care Home.
Meet the Team (3)

Dawn has been a Registered Nurse for over 30 years. She did her training in The Queen Alexandra Royal Nursing Corps and over the years has worked in a variety of settings, settling into caring for the elderly over 20 years ago.
She has a passion for providing a service that caters for those people that entering their later years and believes that fun and laughter are the recipes for good emotional well-being.

Donna has worked at The Orchid for 9 years since the home opened. She is passionate about providing excellent care to people of the older generation. She has worked in the care industry for 21 years

I have been a nurse, deputy manager, registered manager, quality manager & assistant director. I have been an operations director for many years prior to joining this company, I have a passion for making a difference and a wide knowledge base, and I love working and being a leader in social care.
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