Orchid Care Home

Mum moved to Orchid Care Home in September 2018 so has now lived there for five years - I feel the service now is better than ever. She appears really happy and comfortable which is all we hope for.

My friend arranged for me to visit and have lunch with her. The location is very pleasant with adequate parking. The staff were always kind and patient with the residents. My friend's room was small, particularly with a wheelchair, walkers and mobility chair but the outlook over the gardens was nice. Getting around was easy as the corridors were wide. Lunch was fine and the staff made me very welcome. Loved seeing the goats, fish and budgerigars. A welcoming home.

Cannot comment on value for money as I don't pay the bill.

I could go on, but I personally think the opening sentence said how I feel - very happy and very satisfied.

My mother-in-law moved into Orchid Care in April this year. She is now able, with the use of a “special” chair, to go to the dining room and activity sessions and has enjoyed the company. She has some lovely carers looking after her and us (when we visit) and appears to have settled well. From our point of view, it has been the best move for her.

Finally, when I've had questions, they've always been answered honestly and thoroughly. I always feel the managers are open and honest. That's important to me.

Every time I visit a resident, I am met with politeness and a smile. My friend says the food and care are excellent, and I was a volunteer on a trip to the seaside recently and saw the loving care all the residents receive. Residents are so happy. It will definitely be my own choice of care home when the time comes.

Great reception, so friendly, nothing too much trouble.

We haven't previously had great experiences with other care homes, so I was obviously slightly nervous about the move. Since coming, I am pleased to see how attentive and respectful the staff are. They apply such caring professionalism whilst maintaining a cheerful disposition. I know the job can be challenging, so this is very much appreciated. Little things like small check-ups and respectful communications set them apart from other homes - explaining reasons for delays is one such example. My bamp seems very happy here - thank you.

The staff are so wonderful, there is one carer who makes my mum smile, and Mum is happy when she sees her, but as I said, the carers are fantastic. The activities are amazing. Valentine's Day and Mother's Day were amazing, and activities ream went out of their way to make it special. Big thank you to management and caring. Nothing is too small, whatever troubles you; they listen and try to make it right. A big thank you to all at Orchid Home.

This home is amazing... consistently amazing. The design and layout of the actual home work very well. But it is the 100% effort and dedication of the staff that makes it what it is. What a team! The manager and deputy are the best that we could ever have in charge of our loved ones. I recommend Orchid to everyone.

We have been so welcomed, and it feels so homely and has a very happy vibe. The staff are so helpful and lovely, accompanied by a smile. This is the best care home I have seen that cares for all and has so many trips and activities to do- it's amazing. I would highly recommend - 10/10.

All the staff are wonderful, from cleaners to management. They speak to Dad with respect and treat him with respect. Nothing is ever any trouble. We are so pleased that Dad is in Orchid Care Home.

Mum has settled very well, and we are happy that she is well taken care of at Orchid Care Home. The staff are all very caring and treat the residents with dignity and kindness. Any issues/problems/questions are well dealt with. The range of activities provided is exceptional.

A good experience on the whole. Very caring staff and lots of goof activities, which Mum enjoys. She has been very happy on the whole.

My wife has been in Orchid Care Home since November 2016. During/including the pandemic years. Very difficult times for everybody in care homes and relatives. According to Government rules, they informed us of everything going on, and I and my family were happy about it. Every time I visit my wife, the manager and staff (carers and nurses) are always very polite and helpful. Therefore, I and my family are very happy that my wife is a resident at Orchid Care Home.

Visiting my mum on her birthday, as always the staff were very happy and helpful looking after my mum very well. A lovely place for my mum to live.

My mother has been a resident of Orchid Care Home for more than seven years. During this time the care has been excellent and since the manager has returned the culture and care have been exemplary. The staff are always caring and approachable and nothing is too much trouble.

My mother was cared for with such kindness, care and dignity. The staff were so kind to her; they attended to her every need. Management and staff were so professional in her last hours, which were so sad, but the staff made it bearable in such a horrendous situation. I feel happy that my dear mum was cared for in your wonderful care home.

Dad moved to Orchid Care Home in November 2022 from a previous home that provided less than adequate care. The care in Orchid Care Home is standing up to what I would expect, with caring staff, good facilities and responsive management. I would recommend Orchid Care Home to friends who might need to care for their friends or family.