Orchid Care Home

14 Guernsey Lane, (off Torun Way), Haydon End, Swindon SN25 1UZ
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9.9 131 Reviews
  • Orchid Care Home, Swindon
Orchid Care Home is located at the heart of the community in Haydon Wick. They are delighted that in November 2024 Orchid Care Home was rated as 'Outstanding' by CQC.

Orchid Care Home is very much the residents' home and the well being of the residents is at the centre of every decision made, through collaboration with the residents, staff and visitors. Residents are invited to personalise their rooms, and family and friends are invited to visit at any time suitable for their loved one. CCTV in communal areas provides an additional reassurance.

Orchid Care Home's team of nurses, carers and activities coordinators aim to provide holistic, person-centred care to the residents, which is adapted as the care needs of each resident changes, to ensure each resident lives a fulfilled life.

The team at Orchid Care Home warmly invites you to come and have look around the residents' home. The team would love you and your family to be part of the Orchid Care Home community.
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Care Provided by Orchid Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 84 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1800 – £1800
  • Self-Funded Residential Dementia Care: £1800 – £1800
  • Self-Funded Nursing Care: £1800 – £1800
  • Self-Funded Nursing Dementia Care: £1800 – £1800
  • RESPITE Self-Funded Residential Care: £1800 – £1800
  • RESPITE Self-Funded Residential Dementia Care: £1800 – £1800
  • RESPITE Self-Funded Nursing Care: £1800 – £1800
  • RESPITE Self-Funded Nursing Dementia Care: £1800 – £1800

All fee's are dependent on needs

These prices are only a guideline, please contact Orchid Care Home to find out the exact price for your requirements.

Contact Orchid Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Orchid Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Dawn Drew (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Number of floors: 2

Room Information

  • Single Rooms (84)
  • Single Rooms with Ensuite Wet Room (84)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Visiting is open 24 hours a day / 7 days a week

Parking

  • Onsite parking available.

Orchid Care Home Reviews (131)

9.9

Orchid Care Home has a Review Score of 9.9 (9.902) out of 10, based on 78 reviews in the last 2 years.
Over all time Orchid Care Home has 131 reviews.

Overall Experience
  • 117
  • 13
  • 1
  • 0
  • 0
Date Published
  • 131
  • 23
  • 61
  • 78
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Reviewer Connection to Orchid Care Home
  • 60
  • 19
  • 13
  • 7
  • 6
  • 5
  • 4
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 131, showing 101-120
Review from Kerry C (Friend of Resident) published on 13 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are always friendly and welcoming, activities on offer for all residents are assessable to all, and residents always enjoy joining in. Happy staff and happy residents. This home is defiantly comparable to a holiday home. High standard of cleanliness. All floors are secure to ensure the safety
of residents. Highly recommended.
Reply from Sharron Evans, PA/Data protection at Orchid Care Home
Thank you for taking the time to review Orchid Care Home. We really appreciate your comments. The staff works hard to achieve these high standards.
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Review from S F (Friend of Resident) published on 13 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care and facilities. Friendly and knowledgable staff, extremely helpful on every visit. Particularly likes the coffee area on the ground floor. The whole establishment runs like a well-oiled machine.
Reply from Sharron Evans, PA/Data protection at Orchid Care Home
Thank you for your lovely review; we are so glad you like what we do!
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Review from Lynn P (Daughter of Resident) published on 12 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Orchid Care Home is the benchmark all homes should try to reach. The love given by all staff to every resident is beyond belief. Super food, standards, and genuine care and laughter given by the activity staff - a revelation. The overall word is kindness in thought, action and care. Kindness covers
everything Orchid do. My mum's last few months made me feel included and calm in the knowledge she was professionally cared for and loved at all times - a marvellous place.
Reply from Zeta Zeta, Operations Director at Orchid Care Home
Thank you so much for this lovely review; we are very proud of the care, kindness and fun we offer at Orchid; it is rewarding to know it is so appreciated by the loved ones of those we look after.
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Review from S C (Relative of Resident) published on 10 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care home.
Would recommend it if anyone needed a care home.
Staff are always welcoming and always there to ask any questions.
Always clean and tidy, bedrooms are spacious and clean bathrooms.
Reply from Sharron Evans, PA/Data protection at Orchid Care Home
Thank you for reviewing Orchid Care Home; we are grateful for your comments, and these will be passed on to the teams.
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Review from Barbara J (Wife of Resident) published on 10 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been in Orchid Care Home for five and a half years now. The manager has always listened to and addressed any concerns. I was so relieved when she returned to the post after a couple of years away as she really gets to know the residents and shows that she cares about their well-being
(not just a job!). The deputy manager supports her brilliantly in her role.
The nurses and carers work hard to understand the needs of each resident and are happy to talk to me about how my husband has been when I am not there.
The activities team try to provide activities that my husband can join in, and I am very happy when I receive photos from the activity coordinator showing me that he has enjoyed an activity.
I am made to feel welcome by all the staff when I visit, as they are friendly and address me by my Christian name.
I have always recommended Orchid Care Home as an excellent facility.
Reply from Sharron Evans, PA/Data protection at Orchid Care Home
Thank you for sending such a lovely review. We think our teams are pretty special, and we are glad you agree.
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Review from J E (Son-in-law of Resident) published on 28 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visited and took the family dog to visit, couldn't have been better received. Always able to have a coffee with my mother-in-law. Nice to see lots of photos of the residents and all the different activities they take part in.
Reply from Zeta, Operations Director at Orchid Care Home
Thank you for your lovely review of our great care home.
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Review from Derek L (Resident) published on 11 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At a time of unexpected health needs, my family researched various options and we chose Orchid Care Home. It has been a very good decision for my wife and I to come here - initially on respite basis that has now become a lasting basis.
From senior managers, nurses, senior and junior carers, activity
providers the attitude of care is very clear and welcome. A team owners can be proud of, and I can trust.
Reply from Zeta Zeta, Operations Director at Orchid Care Home
Thank you so much for this review of our lovely care home, we are indeed very proud of the team there, I was in the home yesterday and it felt happy and as normal, very caring.
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Review from L F (Daughter of Resident) published on 10 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum decided to give up and not eat or drink. The excellent staff did do their utmost to get Mum to eat but it was the one last decision Mum could make for herself.
When we knew Mum was on end of life, all the staff allowed me to move into Mum's room as I don't live in Swindon.
They made me comfortable
with a great reclining chair, they couldn't do enough to make my time with Mum the best ever.
The staff were beyond kind and compassionate not only to Mum and myself, but to see firsthand how they treated all the residents was truly amazing. They go out of their way to help and care and I would go as far as to say it's not just a job to the staff but a pleasure for them to care for their residents.
The home is kept very clean and tidy and the food is amazing.
To be totally honest it's like a 5-star hotel and although my three days with Mum were sad everyone made them special.
Reply from Zeta Zeta, Operations Director at Orchid Care Home
Thank you so much for these exceptionally kind words, this review was a joy to read, I have been at Orchid today and praised then for their kind, compassionate care and for going above and beyond. I…read more
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Review from S R (Daughter of Resident) published on 27 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Orchid Care Home for a few years now and is over 90 - thanks to the nursing care she receives. There are so many positives I can't write them all down. Every staff member is wonderful, the home is a community for families as well as residents. It was a great relief to us all when
the current manager came back and together with the other management team have the place running like a top. I feel guilty that I am not looking after my mum myself, but know that her needs are greater than my capabilities and my mum is in safe and caring hands. I only hope Orchid Care Home is still operating when if I need care in my final years.
Reply from Sharron Evans, PA/Data protection at Orchid Care Home
Thank you for taking the time to review Orchid Care Home, your comments are much appreciated. Our staff work hard for our home community, and we are very pleased you like what we do.
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Review from Jill B (Daughter of Resident) published on 17 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff ensure they meet the needs of each individual resident and keep them entertained and comfortable. They keep me up to date with developments in mum's health care. Mum made the transition from living independently to needing care with ease and understanding.
Reply from Sharron Evans, PA/Data protection at Orchid Care Home
Thank you for reviewing our lovely care home. These comments mean a great deal to our staff and are very useful for people who are choosing a care home. We are very pleased your Mum has settled so…read more
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Review from Joan W (Sister of Resident) published on 12 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am really pleased with my sister's care home choice, Orchid House. There isn't a thing they can't do for anyone! If a problem Orchid will solve it. Staff I know are busy and under pressure. To make the residents happy and comfortable but achieve it on a regular basis.
Volunteers and staff always
have activities going on. Not all, I notice, will participate. Families are kept in the picture with the newsletter and social media. Which is great.
Reply from Sharron Evans, PA/Data protection at Orchid Care Home
Thank you for your review, we really appreciate the time you took to send this. Comments like these not only inform people searching for a care home, but they also boost team spirit by acknowledging…read more
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Review from Andy P (Son of Resident) published on 14 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having been in the Orchid Care Home for a few months the difference in my dad is amazing.
The staff go way beyond the call of duty to help and have been brilliant.
Their care has improved his mental health immensely and I cannot thank them enough. The reassurance of knowing he is in safe hands goes
a long way.
Reply from Sharron Evans, PA/Data protection at Orchid Care Home
Thank you for posting such a lovely review. Our teams work hard to make our residents feel at home, it's good for everyone to have a happy, positive environment.
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Review from C R (Daughter of Resident) published on 14 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not praise the staff and their way of going out of their way to help. It was my Dads 100th birthday. They gave us use of a room for a family get together. They had decorated the room, made the lovely cake and all the carers and management came in to wish Dad a happy birthday.
Reply from Sharron Evans, PA/Data protection at Orchid Care Home
Thank you for your review! We do love a party, and we are very pleased it was a memorable occasion for you all.
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Review from R C (Daughter of Resident) published on 8 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the celebration of my father's 100th birthday, we were very pleased with the assistance given by the care home's management and my father's immediate carers, in making his day a very memorable one for him and his family. This is especially so following the recent Covid pandemic and the restrictions
imposed on the staff. The room, cake and decorations provided by the home were lovely gestures and we all thoroughly enjoyed the party, as did my father.
Reply from Sharron Evans, PA/Data protection at Orchid Care Home
Thank you for taking the time to review our home, we very much appreciate it. We are pleased it all went well for the party. We all enjoy taking part in our residents' life events, that's what helps…read more
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Review from D R (Son of Resident) published on 5 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Orchid team exceeded expectations in supporting us to celebrate my father's very special birthday. The catering team supplied a tasty well-decorated cake, tea and coffee. We were given use of the cinema room, which was well decorated with banners, balloons and appropriate music organised by the
activities leader. The home manager's leadership of the happy and attentive team made the day and gives my father a comfortable, safe environment to live in.
Reply from Sharron Evans, PA/Data protection at Orchid Care Home
Thank you for taking the time to review our home. We are so pleased you and your father enjoyed the big birthday celebrations, the whole home team enjoyed these events as well, I am sure that was…read more
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Review from E F (Daughter of Resident) published on 11 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was cared for wonderfully in this care home for almost four years. She was very happy, contented and loved there. The care and the staff were fabulous. She recently passed away, and in her last few days, they were wonderful to Mum and to me.
Reply from Sharron Evans, PA/Data protection at Orchid Care Home
Thank you for such a lovely review. We loved looking after your mum, and we are so sorry for your loss.
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Review from S F (Daughter of Resident) published on 29 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff are friendly, helpful, and dedicated. The car park is often full, including the disabled bay making it difficult with a wheelchair and hoist. Rooms are of a reasonable size and kept clean and tidy. The activities programme is particularly good (very varied). The food is good and plentiful
and the coffee shop is a welcome addition. We would like better communication regarding Mum's personal care, dentistry, chiropody, GP etc. Fees are high and regularly increased.
Reply from Sharron Evans, PA/Data protection at Orchid Care Home
Thank you for your review, we appreciate your comments, positive and negative. We are limited with parking due to our location, unfortunately, but we do make sure that the disabled bay is used…read more
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Review from R H (Son of Resident) published on 12 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As always a very friendly caring attitude - the staff and management work very hard under difficult circumstances. We feel Mum is safe and in good hands.
Reply from Sharron Evans, PA/Data protection at Orchid Care Home
Thank you for your lovely review, our staff endeavour to provide the best for our residents, it's good to know that is recognised and appreciated.
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Review from C P (Niece of Resident) published on 12 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Orchid Care Home os a warm and welcoming place with "care" at the heart of what they do. They are there for the good and bad times and are good at keeping relatives informed.
Reply from Sharron Evans, PA/Data protection at Orchid Care Home
Thank you for taking the time to review our care home. We really appreciate these comments and this also boosts our staff morale, which in turn improves the experience for our residents and their…read more
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Review from James S (Son of Resident) published on 9 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother joined the home in October 2021 the staff have all been helpful, kind and explained everything to us. She has challenging behaviour, this has been addressed with empathy. Each and every staff member has spoken with us to assure and explain things and the way forward to help her. We have been
in contact with home management team at all times, they regularly speak/email us on any updates. A kind and caring team.
Reply from Zeta Zeta, Operations Director at Orchid Care Home
Thank you so much for your kind review and recognising all the good work at Orchid Care Home.
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Current Review Score: 9.9 (9.902)

Overview of Review Score

The Review Score of 9.9 (9.902) out of 10 for Orchid Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 78 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 78 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.902 for Orchid Care Home is calculated as follows: ( (843 Excellents x 5) + (79 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 928 Ratings = 4.902
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Orchid Care Home is based on 78 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 78 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 May 2024

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

Dawn

Dawn Drew

Job Title: Manager Joined: 2020

Dawn has been a Registered Nurse for over 30 years. She did her training in The Queen Alexandra Royal Nursing Corps and over the years has worked in a variety of settings, settling into caring for the elderly over 20 years ago.


She has a passion for providing a service that caters for those people that entering their later years and believes that fun and laughter are the recipes for good emotional well-being.

Donna

Donna Bartholomew

Job Title: Deputy Manager Joined: 2013

Donna has worked at The Orchid for 9 years since the home opened. She is passionate about providing excellent care to people of the older generation. She has worked in the care industry for 21 years

Zeta

Zeta

Job Title: Operations Director Joined: 2019

I am the operations director for the Angel Care/MNS Care group of homes. I qualified as a mental health nurse training in 1991 and as an adult nurse in 1996. I have worked in social care, specialising in older people since 1991, as I made the positive decision to work in this rewarding sector after I first qualified.
I have been a nurse, deputy manager, registered manager, quality manager & assistant director. I have been an operations director for many years prior to joining this company, I have a passion for making a difference and a wide knowledge base, and I love working and being a leader in social care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Orchid Care Home to verify any information. View our terms and conditions. Orchid Care Home has an Enhanced Service - more info.