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Orchid Care Home

14 Guernsey Lane, (off Torun Way), Haydon End, Swindon, Wiltshire SN25 1UZ
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Orchid Care Home, Swindon
Orchid Care Home, Swindon
Orchid Care Home, Swindon

Orchid Care Home is located at the heart of the community in Haydon Wick. They are delighted that in November 2024 Orchid Care Home was rated as 'Outstanding' by CQC.

Orchid Care Home is very much the residents' home and the well being of the residents is at the centre of every decision made, through collaboration with the residents, staff and visitors. Residents are invited to personalise their rooms, and family...  

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Care Provided by Orchid Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 84 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,800 - £1,800£1,800 - £1,800
Residential Dementia Care£1,800 - £1,800£1,800 - £1,800
Nursing Care£1,800 - £1,800£1,800 - £1,800
Nursing Dementia Care£1,800 - £1,800£1,800 - £1,800

All fee's are dependent on needs

Contact Orchid Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Dawn Drew (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Number of floors: 2

Room Information

  • Single Rooms (84)
  • Single Rooms with ensuite Wet Room (84)
  • Couples/Companion Rooms with ensuite Wet Room (2)

Visiting

  • Visiting is open 24 hours a day / 7 days a week

Parking

  • Onsite parking available.

Orchid Care Home Reviews (150)

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9.9

Orchid Care Home has a Review Score of 9.9 (9.901) out of 10, based on 81 reviews in the last 2 years. Over all time Orchid Care Home has 150 reviews.

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Showing 150 reviews matching selected criteria
Review from Roger C (Friend of Resident) published on 21 August 2025 Submitted via Postal Card
Overall Experience
I am always welcomed when I visit my friend at Orchid Care Home. Staff are always friendly and helpful. My friend feels very well cared for, and the nursing care has really helped him. We are impressed at the number of activities that Orchid run. The regular church service on a Monday, as well as all the music events, really help in making the home a community.

We very much enjoyed the colourful, fun, fete run in the gardens and the very successful day trip to the local wildlife park recently. Well done, Orchid!

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Thank you so much for your thoughtful and heartwarming message . We're delighted to hear that your visits to Orchid Care Home have been so positive and that your friend is thriving with the care and support of our team. Creating a true sense of community is at the heart of what we do, and its...  

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Review from D F (Son-in-law of Resident) published on 27 June 2025 Submitted via Postal Card
Overall Experience
My father-in-law is treated very well at Orchid. ]The cleanliness is superb, staff are polite and friendly. He has complained about the food a few times.

But overall excellent all round.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

That's lovely to hear-sounds like Orchid is doing a great job in creating a caring and respectful environment. Thank you for your feedback.

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Review from S B (Friend of Resident) published on 26 June 2025 Submitted via Postal Card
Overall Experience

Very welcoming and relaxed

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

That's lovely to hear-there's nothing better than stepping into a space that feels genuinely warm.

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Review from S P (Daughter of Resident) published on 26 June 2025 Submitted via Postal Card
Overall Experience

Father's day afternoon 'party in the pub' - many thanks to two members of staff for a lovely afternoon with dad - remembering!! The staff are so good and dad tells me he feels safe.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Thank you for taking the time to share your enjoyable experience, we are glad you and your dad enjoyed Fathers day.

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Review from O W (Grandson of Resident) published on 26 June 2025 Submitted via Postal Card
Overall Experience

A very pleasant experience, came for fathers day in the cinema room. Staff were all very lovely and welcoming. The place was very clean! Had a wide variety of food, drinks and games for everyone to enjoy and play together.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Thank you so much for your lovely review! We're thrilled to hear you had such a pleasant Father's Day celebration with us. It's great to know the cinema room, friendly staff, and all the fun games and food helped make it a special day. We hope to welcome you back again soon for more good times!

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Review from E C (Daughter of Resident) published on 26 June 2025 Submitted via Postal Card
Overall Experience
We enjoyed joining dad for fathers day in the pub, dad enjoyed burgers and chips and a lager shandy. Orchid activity team did a super job decorating the room and providing snacks and drinks.

The staff are kind and attentive and ensured both dad and his family were well cared for. We are always so impressed with the carefully thought out activities that the team run.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

It's wonderful to hear that the Orchid activity team went the extra mile with thoughtful decorations and treats, and that the staff made everyone feel so welcome and cared for. Those small touches really do make all the difference. Thank you for sharing such a heartwarming experience!

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Review from Petru T (Friend of Resident) published on 14 May 2025 Submitted via Postal Card
Overall Experience

One of the best care homes I've ever been into. Very well kept and very well managed!!

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Wow, what a lovely recommendation, I completely agree that Orchid is a very well managed and a very special place.

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Review from R C (Resident / Service User) published on 14 May 2025 Submitted via Postal Card
Overall Experience

Home is well organsised and very clean. all staff are very good. With the lovely people who stay here.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

It's great to hear such positive feedback! A well-organized and clean home makes such a difference, and having dedicated staff along with lovely residents truly creates a warm and welcoming atmosphere.

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Review from R L (Daughter of Resident) published on 16 April 2025 Submitted via Postal Card
Overall Experience

My parent is really well cared for by patient and kind professionals. There are lots of interesting and diverse activities that they can get involved in. It's a lovely place and the staff are respectful but also caring and knowledgeable regarding my parent's needs. I really enjoyed the Mother's Day afternoon tea and all the effort that went into it.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you for writing these kind words of recommendation.

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Review from K F (Daughter of Resident) published on 16 April 2025 Submitted via Postal Card
Overall Experience

The Mother's Day afternoon was amazing, had a really lovely time. The food was excllent and as a tea drinker, the tea kept on flowing. Thank you so much for the experince.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you very much for your kind words of recommendation.

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Review from S B (Daughter of Resident) published on 16 April 2025 Submitted via Postal Card
Overall Experience
We have no complaints about Orchid. It meets all our mum's needs and more. It's clean, friednly and efficient. Activities to do or quiet if she wants it.

This afternoon was Mother's Day tea party, very well presented and enjoyed by all. This is a lovely place and very happy to have Mum here.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

We are so pleased you enjoyed the special mothers day tea party.

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Review from T N (Daughter of Resident) published on 16 April 2025 Submitted via Postal Card
Overall Experience

Attended after noon tea for Mother's Day and as always was greeted with a cheery smile and welcome from all staff. Always find the staff pleasant. I feel my mum is happy here, and she has a very pleasant room.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you for making the time to write this review.

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Review from M S (Daughter-in-law of Resident) published on 16 April 2025 Submitted via Postal Card
Overall Experience
Today I have spent time with my mother-in-law at a Mother's Day Tea, sandwiches, cakes, scones, tea coffee, gifts of sweets for all mums.
What a wonderful way to celebrate our mothers. I wish to say a huge thank you to all at Orchid Care. Mother-in-law will be 100 years in November and if this is the last memory we have of being with her, then it will be all we could ask for.

Orchid Care is such a caring place and we thank everyone. You are all wonderful. Thank you.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you for sharing this review and I am so glad you have made some more precious memories.

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Review from K W (Daughter of Resident) published on 16 April 2025 Submitted via Postal Card
Overall Experience

My mum has been a resident for the past 7 months. I cannot say enough about the staff at Orchid Care Home. My mum had a severe stroke last May and requires 24-hour care. She is living her best life and is so happy this is thanks to the outstanding staff who are all so kind and helpful, nothing is too much trouble. My mum was very sociable and staff make sure the activities are enjoyed, they always made sure she can take part. Fabulous and so pleased.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you for your lovely review and recommendation.

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Review from Sandy W (Daughter of Resident) published on 15 April 2025 Submitted via Website
Overall Experience
Mum has been in Orchid Care since February and I have to say, everything has been absolutely outstanding from when mum first moved in, to date.
The staff are all fantastic, very welcoming, efficient, caring, kind, helpful and considerate. They have quickly got to know mum's likes/dislikes and will raise any concerns immediately, keeping us informed of everything relating to mum all the time. Nothing is too much trouble for the residents or family members.
Mum has settled in better than we thought. She is always clean, very happy and content and gets involved in most of the social activities. My sisters and I are happy knowing that she is safe and her welfare is of most importance to the staff.

I can't rate this care home and all of the staff high enough - absolutely amazing :)

Reply from Zeta Zeta, Operations Director at Orchid Care Home

thank you for your outstanding review of our outstanding home!

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Review from J G (Daughter of Resident) published on 15 April 2025 Submitted via Postal Card
Overall Experience
Had a lovely afternoon celebrating Mother's Day.
Staff very friendly.

Food & drink very nicely presented and tasty.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you for taking the time to write this review.

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Review from J M (Daughter of Resident) published on 15 April 2025 Submitted via Postal Card
Overall Experience

Such a lovely afternoon tea put on by the team on 28th March 2025. Enjoyable company and delicious sandwiches, cakes & scones. Everyone worked hard looking after us and my mum and I had a special afternoon together.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

We are glad you enjoyed your afternoon together and have made some more lovely memories.

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Review from B G (Daughter of Resident) published on 11 April 2025 Submitted via Postal Card
Overall Experience
Orchid Care Home is a wonderful place. My mum's quality of life has improved greatly since moving into the home. She is well cared for and it gives me peace of mind that I know she is safe, well cared for and happy.

The staff at Orchard Care Home are fantastic, the staff and residents have a great bond, and you can tell that the staff really care for the residents. All in all the care home is a welcoming and happy place.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Thank you for taking the time to review our home. We're so glad your mum is enjoying her stay and that it meets your expectations. Your feedback means a lot to us, and we truly appreciate it."

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Review from Sarah G (Daughter of Resident) published on 7 April 2025 Submitted via Website
Overall Experience

Excellent care home. My Dad has been there for over a year and very happy. Residents are provided with fun activities to keep them entertained and the health care is fabulous. As a family member the nurses keep you up to date and highlight concerns immediately. Most importantly my Dad is safe a very happy.

Reply from Arifa Kapasi, Regional Support and Compliance Manager at Orchid Care Home

Thank you for your kind words. We are extremely happy to know that your loved one feels safe at Orchid and is very happy.

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Review from David M (Husband of Resident) published on 10 March 2025 Submitted via Postal Card
Overall Experience

Came for Valentine day lunch. Everything was great 100% all round Staff were great with my wife.

Reply from Zeta, Operations Director at Orchid Care Home

Thank oyu for your lovely review, it is very appreciated.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 May 2024
Overall
Outstanding
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Orchid Care Home.

Upcoming Events

There are no upcoming events for Orchid Care Home.

Awards / Recognitions (1)

Accreditations

There are no accreditations posted yet for Orchid Care Home.

Meet the Team (3)

Dawn Drew
Dawn DrewJob Title ManagerJoined 2020

Dawn has been a Registered Nurse for over 30 years. She did her training in The Queen Alexandra Royal Nursing Corps and over the years has worked in a variety of settings, settling into caring for the elderly over 20 years ago.

She has a passion for providing a service that caters for those people that entering their later years and believes that fun and laughter are the recipes for good emotional well-being.

Donna Bartholomew
Donna BartholomewJob Title Deputy ManagerJoined 2013

Donna has worked at The Orchid for 9 years since the home opened. She is passionate about providing excellent care to people of the older generation. She has worked in the care industry for 21 years

Zeta
Zeta Job Title Operations DirectorJoined 2019
I am the operations director for the Angel Care/MNS Care group of homes. I qualified as a mental health nurse training in 1991 and as an adult nurse in 1996. I have worked in social care, specialising in older people since 1991, as I made the positive decision to work in this rewarding sector after I first qualified.

I have been a nurse, deputy manager, registered manager, quality manager & assistant director. I have been an operations director for many years prior to joining this company, I have a passion for making a difference and a wide knowledge base, and I love working and being a leader in social care.

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