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Orchid Care Home

14 Guernsey Lane, (off Torun Way), Haydon End, Swindon, Wiltshire SN25 1UZ
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Orchid Care Home, Swindon
Orchid Care Home, Swindon
Orchid Care Home, Swindon

Orchid Care Home is located at the heart of the community in Haydon Wick. They are delighted that in November 2024 Orchid Care Home was rated as 'Outstanding' by CQC.

Orchid Care Home is very much the residents' home and the well being of the residents is at the centre of every decision made, through collaboration with the residents, staff and visitors. Residents are invited to personalise their rooms, and family...  

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Care Provided by Orchid Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 84 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,800 - £1,800£1,800 - £1,800
Residential Dementia Care£1,800 - £1,800£1,800 - £1,800
Nursing Care£1,800 - £1,800£1,800 - £1,800
Nursing Dementia Care£1,800 - £1,800£1,800 - £1,800

All fee's are dependent on needs

Contact Orchid Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Dawn Drew (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Number of floors: 2

Room Information

  • Single Rooms (84)
  • Single Rooms with ensuite Wet Room (84)
  • Couples/Companion Rooms with ensuite Wet Room (2)

Visiting

  • Visiting is open 24 hours a day / 7 days a week

Parking

  • Onsite parking available.

Orchid Care Home Reviews (150)

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9.9

Orchid Care Home has a Review Score of 9.9 (9.901) out of 10, based on 81 reviews in the last 2 years. Over all time Orchid Care Home has 150 reviews.

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Showing 150 reviews matching selected criteria
Review from William G (Son-in-law of Resident) published on 8 April 2026 Submitted via Website
Overall Experience
Beth arranged an afternoon tea on Friday 13th March for Mothers Day.
It was lovely to see so many families attend this event and the food was as good as always thanks to Dale.
These functions would not be possible if it were not for the dedication of such wonderful people as Beth and Dale.

Everyone enjoyed the afternoon and it was a joy to see the smiles on the female residents and their families.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Thank you so much for taking the time to share this lovely feedback. It's wonderful to hear how much the Mother's Day afternoon tea meant to residents and their families. Events like these really do bring everyone together, and it's clear that Beth's thoughtful planning and Dale's consistently...  

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Review from Janet R (Daughter of Resident) published on 8 April 2026 Submitted via Website
Overall Experience

Orchid is an amazing home for my Mum. All staff are approachable and go out of their way to help you. The nursing staff are great and extremely caring. Nothing is too much trouble! The activities team run great events and varied activities. All the ladies are lovely! Can't fault this Care home and would recommend it hugely.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Thank you for such a lovely review. Its wonderful to hear how well your mum is supported and how much you value the staff and activities team. Your recommendation means a great deal and is truly appreciated.

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Review from Steve L (Son of Resident) published on 8 April 2026 Submitted via Website
Overall Experience
I do a review for Orchid every now and again because I think it's really important for relatives to know how their loved ones are being looked after.
Our mum has been at Orchid coming up to 3 years. I've often described some of the carers as adopted family. The trust we build and the comfort we get from knowing our mum is in the best place. It is massively important and reassuring to us.

Congrats to all that work there. You make a huge difference.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Thank you so much for sharing this. Its incredibly reassuring to hear how well your mum is being cared for, and the way you describe the team as adopted family says everything about the relationships theyve built with you. Knowing shes safe, supported, and genuinely cared for brings a level of...  

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Review from Kristy B (Daughter of Resident) published on 7 April 2026 Submitted via Website
Overall Experience

My sister and I have both our parents as permanent residents in Orchid, and since our mum joined in June 2025 (followed by dad a couple of months later), we have been extremely impressed in almost every aspect. We visited quite a few care homes in Swindon, and Orchid stood out as the 5 star option. We haven't regretted our choice whatsoever, and although there are always small and rare 'niggles' and we had the odd teething issue, everything that hasn't been perfect, has been addressed and dealt with very well by the management and the brilliant staff. Everyone at Orchid is lovely, friendly and very approachable. In the 9 months, we have rarely seen a staff member leave, so the staff-retention must be high. This indicates that the carers and staff are happy, and happy staff=happy residents=happy families! We visit Orchid most days, and each time we leave, we go away knowing that our parents are in the best possible hands, and are being looked after by some excellent carers.

Reply from Arifa Kapasi, Regional Support and Compliance Manager at Orchid Care Home

Thank you for your kind words and for the amazing feedback regarding the care and support that your relatives receive at Orchid Care Home. It is invaluable and also validates the hard work of the entire team.

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Review from Robert F (Husband of Resident) published on 6 March 2026 Submitted via Postal Card
Overall Experience

The food and the staff where excellent, just a really nice day. Looked after my wife with kindness and respect.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Such kind words. It's wonderful to hear the day felt so positive, and that you were both treated with the kindness and respect. The combination of great food, thoughtful staff, and genuine care really does make all the difference.

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Review from Richard B (Husband of Resident) published on 6 March 2026 Submitted via Postal Card
Overall Experience

Valentines day lunch - A wonderful warm experience for my wife and me. lovely food & entertainment. Beth works so hard to make sure events are special.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Such a lovely reflection. It sounds like a really special experience for both of you, and it's wonderful to hear how much care went into making the day feel meaningful. Beth's and the team at Orchid's hard work and warmth really shines through in moments like these.

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Review from A D (Wife of Resident) published on 6 March 2026 Submitted via Postal Card
Overall Experience

I can't speak highly enough of this care home excellent all round.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Such lovely words. It's wonderful to hear how highly you rate the home - feedback like this really means a lot.

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Review from S F (Wife of Resident) published on 6 March 2026 Submitted via Postal Card
Overall Experience

Overall an excellent care home. We have tried respite in a few. We even had a Valentine's meal together with music & gift. So lovely. Would definitely recommend.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

"Ah that sounds absolutely lovely. So glad you both had such a nice time at Orchid Care Home - it really does make all the difference.

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Review from Martin L (Stepson of Resident) published on 11 February 2026 Submitted via Website
Overall Experience
My Step Mother has recently passed away after being a resident at Orchid for over 4 years.
During her stay there the entire staff have been nothing less than fantastic and have shown her so much kindness and respect through what has been a very challenging time.

They have constantly kept me informed and involved in all aspects of her care and my wife and I are most grateful that my Step Mother was so lucky to be able to see out her final years at such a caring place.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home
Thank you so much for sharing these kind words. We are truly sorry for your loss, and it means a great deal to all of us to know that your Step Mother felt cared for and respected during her time at Orchid.

The team will be deeply touched by your appreciation. They work hard to create a safe,...  

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Review from H D (Sister of Resident) published on 6 February 2026 Submitted via Website
Overall Experience
Orchid care home gives me every confidence my sister is well cared for and all her needs are met. As a resident of the last few months, I am amazed at the number of activities that are arranged for the residents along with trips out for the more able. Nothing is too much trouble for any one of the staff team from the management, carers, nursing staff and the behind the scenes staff. Everything is well planned and very inclusive.

Orchid is kept very clean and feels like a real home with lots of fun and laughter and as regular visitors I can say we are alway made to feel welcome . We are alway kept informed of any health issues or concerns and are confident that everything that is done is always for the best interest of the residents. We can not speak highly enough of Orchid Care home and in particular Rose unit from what he have experienced in the short time my sister has been a resident

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you so much for these kind words of recommendation, it is lovely to hear that your sister has settled in well and you are confident in the quality of care she receives.

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Review from Norma P (Sister of Resident) published on 4 February 2026 Submitted via Website
Overall Experience
My sister has now spent three years in Orchid Care Home. It has taken her a while to finally accept it as her home; that also includes my feelings towards the Care Home. My sister does not have Dementia. I have found during this period of time the nursing staff, the carers to be very diligent in their observations and follow up actions where my sister has been concerned. They are a professional, caring, upbeat and friendly staff. My sister is actively involved in many of the activities that take her fancy. The Activities Co-Ordinator and her team are fantastic in their role. They arrange and oversea a variety of different activities. This includes trips out of the care home. This brings so much joy to my sister who is a very sociable person. The cleanliness of the home is very good. My sister's room is always clean, the surrounding areas such as corridors and lounge areas are also always clean.
The reception staff are warm, welcoming and so helpful.

The management are excellent.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you for taking the time to write these lovely words of recognition, regarding Orchid care home. I will pass your praise onto the team and I am sure you and your sister will continue to be pleased with the care she is receiving.

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Review from William G (Son-in-law of Resident) published on 28 October 2025 Submitted via Website
Overall Experience
Excellent care home, especially for Dementia patients.
Level of care and service provided is second to none.

The activities they lay on for the residents is well thought out and encourages the resident to relax.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you for leaving tis lovely review, it is very appreciated.

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Review from T H (Daughter of Resident) published on 28 October 2025 Submitted via Website
Overall Experience

Mum came in for respite but is now a full time resident,cannot thank everyone enough for all they do for mum on daily basis,the staff are friendly and always helpful,food is amazing,and just an all round wonderful place.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you so much for these kind words, I will make sure the team are made aware that what they do really matters.

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Review from Mandy S (Daughter of Resident) published on 28 October 2025 Submitted via Website
Overall Experience
Mum has settled really well into Orchid Care Home and she is enjoying socialising in the lounge, during meal times and with all the activities she has joined in with.

It is great when I go to visit her as I can now spend quality time with her and she feels secure knowing that people are around if she needs them.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you so much for these kind words and for sharing that you can now enjoy quality time with your Mum when visiting, as we believe this is priceless.

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Review from J D (Son of Resident) published on 28 October 2025 Submitted via Website
Overall Experience

Very satisfied. Feel my mother is well cared for, safe, secure and entertained/occupied every day. She seems very comfortable and happy within her environment and surroundings. The staff are amazing in terms of their care and friendliness.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Thank you so much for your kind words. Its incredibly reassuring to hear that your mother feels safe, comfortable, and happy at Orchid. Knowing shes well cared for and engaged each day is exactly what we strive for. Our team will be delighted to hear your praiseespecially about their friendliness...  

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Review from N C (Daughter of Resident) published on 28 October 2025 Submitted via Website
Overall Experience
I can't fault the care Mum has received at orchid over the years. The staff really care about their residents and go the extra mile for them continually. Most importantly, Mum is very well cared for. Compared to her previous care homes, she's much calmer and more settled which means she feels safe and comfortable. For such a busy unit, it always feels calm and relaxed.
The home is always clean and well maintained. There always appear to be sufficient staff who are friendly, knowledgeable and kind. Food appears good and plentiful for those with a healthy appetite. Mum needs to be fed but is never rushed, feeding is at her pace.

I'm always kept up to date about Mum's care. I'm unable to visit as often as I'd like but I trust the staff completely. This is Mum's third care home and I don't have to worry about her constantly since she's been with Orchid. Thank you.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Thank you so much for your thoughtful message. It's incredibly heartwarming to hear how well your mum has been cared for at Orchid. Your words reflect the dedication and compassion of the staff, and it's wonderful to know that she feels safe, calm, and comfortable in her environment. Trust and...  

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Review from Susan S (Daughter of Resident) published on 28 October 2025 Submitted via Website
Overall Experience

There are no words that top excellent in each and every way. Thank you all for everything you do for Mum..from top to toe the way to go with care and ensuring our full trust and peace of mind. Mum is safe in an environment she loves.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

We're truly honored to have cared for your mother over the past four years, and it means the world to us that you've felt supported and reassured throughout. Our team is deeply committed to providing compassionate, high-quality care, and knowing that we've earned your trust is incredibly rewarding. Thank you for choosing Orchid and for sharing such kind words.

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Review from Kevin D (Son of Resident) published on 28 October 2025 Submitted via Website
Overall Experience

My mother has been in the care of the team at Orchid for over four years now and has always been looked after exceptionally well. The staff and management are of the highest quality and standard; I could not have chosen a better place for my mother.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Our team is deeply committed to creating a safe, engaging, and comforting environment where every individual feels valued and supported. Knowing that our efforts help residents relax and enjoy their day means the world to us. Thank you again for your support!

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Review from Lucy R (Daughter of Resident) published on 21 August 2025 Submitted via Postal Card
Overall Experience

Mum has been here for 6 months. Absolutely amazing care. Staff are so helpful and so kind.

Reply from Zeta Zeta, Operations Director at Orchid Care Home

Thank you for these lovely kind words, I will share them with the team.

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Review from Penny B (Daughter-in-law of Resident) published on 21 August 2025 Submitted via Postal Card
Overall Experience

What a fun time, great stalls, super BBQ, lots of drinks and cakes. Lovely entertainment enjoyed by all.

Reply from Alex Keevans, PA to Operations Director at Orchid Care Home

Thank you so much for sharing your lovely feedback! We're thrilled to hear you had such a fantastic time there's nothing better than great food, good company, and joyful entertainment to bring everyone together. It was a pleasure seeing so many smiles and laughter throughout the day. Well definitely keep the BBQ sizzling and the cakes coming for the next one

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 May 2024
Overall
Outstanding
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Orchid Care Home.

Upcoming Events

There are no upcoming events for Orchid Care Home.

Awards / Recognitions (1)

Accreditations

There are no accreditations posted yet for Orchid Care Home.

Meet the Team (3)

Dawn Drew
Dawn DrewJob Title ManagerJoined 2020

Dawn has been a Registered Nurse for over 30 years. She did her training in The Queen Alexandra Royal Nursing Corps and over the years has worked in a variety of settings, settling into caring for the elderly over 20 years ago.

She has a passion for providing a service that caters for those people that entering their later years and believes that fun and laughter are the recipes for good emotional well-being.

Donna Bartholomew
Donna BartholomewJob Title Deputy ManagerJoined 2013

Donna has worked at The Orchid for 9 years since the home opened. She is passionate about providing excellent care to people of the older generation. She has worked in the care industry for 21 years

Zeta
Zeta Job Title Operations DirectorJoined 2019
I am the operations director for the Angel Care/MNS Care group of homes. I qualified as a mental health nurse training in 1991 and as an adult nurse in 1996. I have worked in social care, specialising in older people since 1991, as I made the positive decision to work in this rewarding sector after I first qualified.

I have been a nurse, deputy manager, registered manager, quality manager & assistant director. I have been an operations director for many years prior to joining this company, I have a passion for making a difference and a wide knowledge base, and I love working and being a leader in social care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Orchid Care Home to verify any information. View our terms and conditions. Orchid Care Home has an Enhanced Service -more info.