Maples Care Home

My mum was admitted to Maples on 27th May 2026 for residential care due to deteriorating dementia. From the time of admission we have seen nothing but genuine care and compassion for her from every member of staff. We are completely satisfied with the attention mum receives from all the various teams within the home. The management and admin staff are very approachable. The carers show patience and consideration to mum's specific issues. The housekeeping team keep her room very clean and tidy. The activity team do their utmost to include all residents within events during each day. All meals we have seen have been good quality and served in a cosy dining area dressed like a tea house. The medical staff ensure we are kept closely advised of any health issues and arrange for a local GP to visit the home every Thursday for the benefit of all residents. We are very happy with the general atmosphere at Maples and most importantly my mum always tells us that she is happy at the home.

We were very pleased with our experience, the staff were very kind to both us and the residents. We were pleased that residents have their choose of meals. It was very clean and had a cheery atmosphere. We look forward to future visits

We are so grateful we found Maples.

I placed my 80 year old mum into Maples Care home for 9 days of respite whilst I went on holiday, from the moment I called the home to arrange a show round to checking mum in I found the staff to be so lovely, welcoming and friendly. My mum had a lovely room with a welcome card when she arrived which was a lovely personal touch. My mum returned home from her respite stay for 4 days and she has now decided to move into Maples permanently. The food is lovely, and the staff are anmazing and I couldn't think of anywhere else I would want my mum to be.

Overall, I found the home friendly and caring, it's clean, the food has been good. We noticed the care on the first floor to be slightly better, but it was clear that the people on that floor needed more assistance. So more staff appeared to be on duty. It may only be my opinion, but I feel that there is less staff on the ground floor, especially during meal times. I raise this because my mother needs a small degree of help when using the toilet.

The food is amazing and served in a lovely dining room.

My mother was in a respite care home following a fall and a stay in a Rehab ward in hospital. During her stay there, her condition deteriorated, she had another fall and got two serious open sores. The home in question gave us few days to get out as they couldn't provide the right care. I went and saw the manager of the Maples who seemed very professional. She came and assessed my mum on a Sunday and we moved her here on a Tuesday. The nursing care has been excellent, the staff are very kind and caring, my mum has settled in and always tells us how nice the food is. We're very happy.

The entertainment is brilliant inclusive for every ability for residents. I am so grateful and happy that my grandmother is in this home it has been so comforting to see her progress from being here in only 4 weeks. I look forward to visiting her and spending time in such a wonderful place.

Since my mother has been in Maples from July 2026 we have nothing but praise for the care and dedication given to her. She is well looked after.

I visited my friend who is a resident at Maples Care Home. She has been a resident for about 5 years.She is very happy at Maples. I observe that she is well cared for. The staff are lovely. The home is always clean. Michelle a senior staff member, amazing.

Avoid. Unless your happy to put your loved one into care and never know what's going on with them thereafter. Also don't trust their possessions will be cared for as once your loved one no longer needs their care they will lose their things. Disgusting treatment of families at very hard times for them. Zero compassion.

Our family has serious concerns about the care provided at Maples Care Home. Medication appeared to be administered without clear consent or explanation, raising concerns about communication and safeguarding. During one visit, several swabs meant for overnight use were left untouched, suggesting personal care checks were not completed as expected. We also felt that our relative did not receive the dignity and attention deserved during end-of-life care. Concerns raised with staff and management were not adequately acknowledged or resolved. We hope these issues are reviewed to ensure improvements in care, oversight, and family communication.

My brother experienced a difficult period, between the Home and hospital stays, during which Maples nursing staff were very helpful in ensuring he returned and settled well back in the Home.

My Brother and I had a difficult decision to make after my mother suffered a stroke. Her independence was completely taken away. After months of home carers, numerous falls and hospital stays we decided permanent care was the only way forward. We visited many, but Maples seemed to fit exactly what we were looking for, and we definitely made the right decision. Our mother is safe, happy and loved by all who work there. She knows it is her permanent home and loves it. The team work tirelessly to make the home feel like home and the care they give feel like extended members of their own family. We can't thank them enough for all their love, care and attention.

My father does not have a great quality of life so the fact that he enjoys the food is a bonus.

I feel that mother in law, has been forgotten! She doesn't appear to have any social contact with anyone. I thought the home had people to come and chat to the residents. I feel that when I visit her door is mostly always pulled to. She can't even see people walk past.

A move into a care home is a significant step, not only for the elderly person but also for the family; the staff at Maples have provided welcome support to ease this transition.

My dad was only at Maples for a few months but myself and the family would like to say how wonderful and caring all the staff were throughout Dad's stay. Unfortunately Dad passed away at Maples and the staff went above and beyond to make Dad and all the family comfortable and cared for at the beginning and end and we will be forever grateful for the professionalism and caring we received. Don't change anything, just keep up the splendid work that you all do.

My relative could be given more care and attention and the TV and music should be relevant to the resident's age group.

We have access to an online portal that the care team updates regularly, it is a reassurance throughout the day when we cannot visit in person.