Maples Care Home

29 Glynde Road, Bexleyheath DA7 4EU
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9.3 87 Reviews
  • Maples Care Home, Bexleyheath
Maples Care Home is a purpose-built nursing home, set over 3 floors in a residential area of Bexleyheath.

The home has been carefully designed to offer all the facilities that residents would expect from a modern nursing home while retaining a warm, homely and relaxed feel.

Maples has a total of 75 ensuite bedrooms that are spacious and comfortably furnished. Residents are encouraged to personalise their room with pictures, family photographs and belongings of their choice.

Dedicated nursing and care staff are on hand on each floor 24/7, and the key worker system means that residents will always have a friendly and familiar face looking out for them.

The home provides person-centred nursing, palliative, respite and dementia care. Dementia care at Maples supports independence, reduces anxiety and ensures that residents feel comfortable and can enjoy the best possible quality of life.

The communal areas provide a mix of quiet spaces where residents can sit and relax or chat with visitors (who are welcome at any time) and larger areas where the home holds a variety of daily activities. A dedicated salon provides on-site hairdressing facilities.

Along with the rest of the home, the large, landscaped garden at Maples is fully wheelchair accessible and offers a relaxed and safe environment with plenty of seating space.
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Care Provided by Maples Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1500
  • Self-Funded Residential Dementia Care: £1400 – £1500
  • Self-Funded Nursing Care: £1400 – £1500
  • Self-Funded Nursing Dementia Care: £1400 – £1500
  • RESPITE Self-Funded Residential Care: £1400 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1500
  • RESPITE Self-Funded Nursing Care: £1400 – £1500
  • RESPITE Self-Funded Nursing Dementia Care: £1400 – £1500

Fees are dependent on the level of care required. Please contact the home directly for more information.

The price(s) shown are provided by the care home. Contact Maples Care Home for full pricing details and T&Cs.

Contact Maples Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Maples Care Home to confirm what's included and get a personalised quote:

Good to Know

Person in Charge

  • Nicola Bundock (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • Visits for new admissions must be arranged by calling the care home at this time.

Parking

  • Free on-site parking is available.

Maples Care Home Reviews (87)

9.3

Maples Care Home has a Review Score of 9.3 (9.278) out of 10, based on 20 reviews in the last 2 years.
Over all time Maples Care Home has 87 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Maples Care Home
  • 48
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  • 1
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Total of 87, showing 1-20
Review from C W (Daughter of Resident) published on 26 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother has been in Maples from July 2026 we have nothing but praise for the care and dedication given to her. She is well looked after.
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Review from Marion S (Friend of Resident) published on 13 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited my friend who is a resident at Maples Care Home. She has been a resident for about 5 years.She is very happy at Maples. I observe that she is well cared for. The staff are lovely. The home is always clean. Michelle a senior staff member, amazing.
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Review from Vicky H (Daughter of Resident) published on 26 January 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
Avoid. Unless your happy to put your loved one into care and never know what's going on with them thereafter. Also don't trust their possessions will be cared for as once your loved one no longer needs their care they will lose their things. Disgusting treatment of families at very hard times for them.
Zero compassion.
Reply from Beverly Cardosa, Regional Director at Maples Care HomeThank you for your feedback and we are acknowledge that losing a treasured item when a loved one passes is v distressing - we can confirm that the item in question was left for collection in the room however despite a thorough search of the home and laundry we have been unable to locate the missing item and for this we truly apologise - moving forward we have re educated our team to ensure they are completing the inventory item forms for all new admissions when residents move in and out of the home or sadly pass away so we can locate items and belongings and keep a track of where they are either in the home or if residents families have collected them. At The Maples we pride ourselves in treating all of our residents and families with dignity , respect and compassion so I am disappointed that you feel we have fallen short of this expectation in this instance and commit to improving in the future.
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Review from Charlie S (Grandson of Resident) published on 20 October 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Our family has serious concerns about the care provided at Maples Care Home. Medication appeared to be administered without clear consent or explanation, raising concerns about communication and safeguarding. During one visit, several swabs meant for overnight use were left untouched, suggesting personal
care checks were not completed as expected. We also felt that our relative did not receive the dignity and attention deserved during end-of-life care. Concerns raised with staff and management were not adequately acknowledged or resolved. We hope these issues are reviewed to ensure improvements in care, oversight, and family communication.
Reply from Home Manager, Management Team at Maples Care HomeThank you for taking the time to complete your review from your personal experience. Your points have been noted and meetings have been held with several family members. If you would like to discuss your concerns further in person please do get in touch with us to arrange a suitable time. Best wishes
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Review from Geoffrey D (Brother of Resident) published on 2 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Home is well run, with helpful and attentive staff from reception through to the care and nursing professionals, whilst the rooms are well maintained and comfortable.
The food and drinks are to a good standard and meticulous records are kept of the residents intake and health status.
My brother
experienced a difficult period, between the Home and hospital stays, during which Maples nursing staff were very helpful in ensuring he returned and settled well back in the Home.
Reply from Nicola Bundock, Registered Home Manager at Maples Care HomeThank You for the review. I am glad to here it has been a positive experience for your brother and you as a family despite the difficult health issues.
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Review from Claire C (Daughter of Resident) published on 5 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Brother and I had a difficult decision to make after my mother suffered a stroke. Her independence was completely taken away. After months of home carers, numerous falls and hospital stays we decided permanent care was the only way forward. We visited many, but Maples seemed to fit exactly what we
were looking for, and we definitely made the right decision. Our mother is safe, happy and loved by all who work there. She knows it is her permanent home and loves it. The team work tirelessly to make the home feel like home and the care they give feel like extended members of their own family. We can't thank them enough for all their love, care and attention.
Reply from Nicola Bundock, Registered Home Manager at Maples Care HomeThank you for your kind review. It is always a difficult decision when having to move someone into a care home I am happy this has been a positive experience.
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Review from Nicola M (Daughter of Resident) published on 29 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father is well cared for but with lots of staff changes I do not feel I have such a close relationship with them. Hopefully, in time this will change.
My father does not have a great quality of life so the fact that he enjoys the food is a bonus.
Reply from Nicola Bundock, Registered Manager at Maples Care Homethank you for your review and kind comments about the home. We are particularly delighted to hear that your father is really enjoying his meals! We understand the point you have raised about staff changes. Our people do move on for various reasons, so we use agency staff at times to ensure that we have sufficient personnel to be able to give our residents the care that they need while we are looking for replacements. Our aim is to offer the greatest continuity of care for our residents and the opportunity to build closer relationships with families. In the meantime, if you have any other queries about any aspect of your father's care, please feel free to come and talk to me.
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Review from Jan F (Mother-in-law of Resident) published on 22 May 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
I feel that mother in law, has been forgotten! She doesn't appear to have any social contact with anyone. I thought the home had people to come and chat to the residents. I feel that when I visit her door is mostly always pulled to. She can't even see people walk past.
Reply from Nicola Bundock, Registered Manager at Maples Care Homethank you for your review. We are so sorry to hear that you feel that your mother-in-law is lacking in social contact at times. We appreciate honest feedback from our families, and work tirelessly to ensure that our residents' care and wellbeing are the best that they can be. You and I have now spoken about your concerns. As you can appreciate, we do have to take account of our residents' wishes and this includes their participation in group activities. However, as your mother-in-law is fond of music, I have asked our activities team to do some focused music activities with her, as and when she wishes to. If you have any other queries or concerns about her care, please do feel free to come and talk to me at any time - my door is always open! You can also talk in confidence to our quality team on 07810 487150 and email them via quality@canfordhealthcare.co.uk.
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Review from Kim D (Daughter of Resident) published on 5 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff at Maples are caring and responsive to the residents' needs.
The management team listen to the relatives and try their best to accommodate the family's wishes.
A move into a care home is a significant step, not only for the elderly person but also for the family; the staff at Maples
have provided welcome support to ease this transition.
Reply from Nicola Bundock, Registered Home Manager at Maples Care HomeThank you for the kind review. We always want to make the transition from home to a care home as easy as possible as it is a very big decision to make. We are happy to hear this has gone well. We are always open to any feedback you may have to make this process a positive one.
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Review from Tamsin L (Daughter of Resident) published on 4 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was only at Maples for a few months but myself and the family would like to say how wonderful and caring all the staff were throughout Dad's stay. Unfortunately Dad passed away at Maples and the staff went above and beyond to make Dad and all the family comfortable and cared for at the beginning
and end and we will be forever grateful for the professionalism and caring we received. Don't change anything, just keep up the splendid work that you all do.
Reply from Nicola Bundock, Registered Home Manager at Maples Care HomeThank you for your kind review. I am happy to hear that the staff went above and beyond for your Dad and you as a family. We will endeavour to continue to provide the high standard of care which you experienced.
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Review from S H (Son of Resident) published on 4 February 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
Staff are pretty good but I think my relative needs to be walked about more often.
My relative could be given more care and attention and the TV and music should be relevant to the resident's age group.
Reply from Nicola Bundock, Registered Home Manager at Maples Care HomeThank you for the review, we aim to support all residents the best we can, in a person centred way. If you have any specific concerns the nurses and management team are always available to discuss and put in place any changes that are required. If you would like to discuss this please get in touch. We value all feedback to ensure we continue to improve the service we provide.
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Review from D M (Daughter of Resident) published on 4 February 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been a resident of Maples for 4 months and we have been very satisfied with her care so far.
The whole team are friendly and welcoming. The facilities are kept clean and tidy and the food provided is plentiful.
We have access to an online portal that the care team updates regularly, it
is a reassurance throughout the day when we cannot visit in person.
Reply from Nicola Bundock, Registered Home Manager at Maples Care HomeThank you for your kind review. We are happy to hear that Mum has settled in well and that her experience has been positive in such a short time.
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Review from J M (Daughter of Resident) published on 4 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home has looked after my mother who has Dementia for over three years. She is extremely well looked after, well nourished and kept mobile.
The staff are friendly and caring and provide good regular updates in the form of "resident of the day".
I have no issues with my mother's care.
Reply from Nicola Bundock, Registered Home Manager at Maples Care HomeThank you for your kind review. I am happy to hear that you are happy with Mum's care.
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Review from D P (Son of Resident) published on 4 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very clean, warm and friendly care home which meets all of my father's needs.
The staff are always friendly and welcoming.
The activities are always very good and interactive.
I am very happy in knowing my father is safe and well looked after at all times in Maples Care Home.
Reply from Nicola Bundock, Registered Home Manager at Maples Care HomeThank you for your kind review, I am happy to hear that Maples Care Home is able to meet your Dads needs. It is lovely to hear that the activities team and and all the staff are making Dad feel safe and cared for.
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Review from Anne D (Daughter of Resident) published on 4 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All mum's care needs are seen to. The home has a relaxed attitude and carers adapt to the resident's individual needs on a changing day-to-day basis. my mother does not engage in the activities but the team do try to include her.
Reply from Nicola Bundock, Registered Home Manager at Maples Care HomeThank you for your kind review. We are happy to hear that the care team are adaptable and that the activities team to try to engage mum in activities as well as fostering a person centred approach towards mums wellbeing needs when needed.
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Review from Alan B (Son of Resident) published on 10 October 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum came to Maples 18 months ago and has been cared for very well. Staff always accommodating and welcoming. Because of dementia, Mum is not always accommodating and willing to get involved with activities, etc., but the staff just goes along with her wishes.
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Review from Norma B (Daughter of Resident) published on 23 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came to Maples five weeks ago.
As we are four daughters, we regularly go to visit.
Just love Maples staff, so cheerful and smiley, and the other visitors are all so pleasant.
We have definitely seen a marked improvement in our mum's health and well-being since she has been there.
We have
our mum back, which we haven't had for a few years.
Reply from Nicola Bundock, Registered Home Manager at Maples Care HomeThank you for your kind review. I am glad to hear the staff are happy and smiley. It is lovely to hear that we have been able to make a n impression on Mum and improved her health wellbeing in such a short space of time. Which is now given you back that quality time with Mum.
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Review from Laura J (Daughter of Resident) published on 23 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Maples Care Home has experienced and compassionate staff leading.
My mum tells me 'they are lovely to me', what more could anyone ask for. The activities on offer are so varied and range from quizzes, singers, arts and crafts to therapy dog visits (to name a few).
The residents are so well looked
after and nourished and hydrated. I never feel that I can't raise any points or give feedback regarding my mum's care. This is a really tremendous home and with new management in place, the improvements are ongoing. I sleep well at night knowing Maples is my mum's home. Thank you.
Reply from Nicola Bundock, Registered Home Manager at Maples Care HomeThank you for the kind review. I am glad mum is happy at Maples care home and that we are able to give you some peace of mind when you are not here. The improvements will continue for Maples going forward.
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Review from Julie W (Daughter of Resident) published on 23 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum came to Maples from another home, where she wasn't eating, had no interaction with the staff for the 6 weeks she was there.
Within half an hour at Maples the carers had her eating and drinking, then the activities lady encouraged her to play a game.
My mum has been there for 2 weeks and she
is happy and settled.
Seriously I can't thank all the staff enough.
From entering Maples it has a lovely atmosphere and the staff are all caring, encouraging, and supportive.
It feels like a home from home and would 100% recommend this home. I can finally relax knowing my mum is safe and all her needs are met.
Reply from Nicola Bundock, Registered Home Manager at Maples Care HomeThank you for your very kind review. I am so happy we have been able to make a difference for your mum in such a short period of time. This is the aim every day everyone is happy, healthy and having a little bit of fun. We are happy that we are able to give you a little peace of mind when you cannot be with your mum.
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Review from Tina J (Daughter of Resident) published on 23 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has Vascular dementia and has been residing in Maples for nearly two years. The home itself is clean, nicely decorated and is a safe and secure home for my mum, mum is well cared for and the carers, nurses and staff are all friendly professional and polite. They see to all of Mum's needs,
you get a call once a week asking if I have any concerns and go through a care plan to make sure it's up to date. They also look at the meals to make sure mum's eating well. Mum has regular showers. Mum's room is lovely, with matching furniture, you can also take in their pieces of furniture and bedding to make them feel at home and put family pictures on the walls. There's a peaceful garden with a seating area. They have a great team of people that do different activities with the residents, singing and dancing (if the residents can of course) visiting times are 8 am to 8 pm, come and go as you please. A hairdresser and a chiropodist, opticians and a doctor visit regularly when needed. We are very happy.
Reply from Nicola Bundock, Registered Home Manager at Maples Care HomeThank you for your kind review. Living in a care home is about being at home so letting Mum have her own items around her makes such a difference to her wellbeing. This is mum's home as much as it can be. We love to see all the relatives and are happy to support and chat to you as well.
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Current Review Score: 9.3 (9.278)

Overview of Review Score

The Review Score of 9.3 (9.278) out of 10 for Maples Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.378 for Maples Care Home is calculated as follows: ( (158 Excellents x 5) + (33 Goods x 4) + (24 Satisfactorys x 3) + (8 Poors x 2) + (10 Very Poors x 1) ) ÷ 233 Ratings = 4.378
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Maples Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Nov 2024

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 11 hours ago

General Nursing and Mild Dementia Care, Residential, End of Life, Respite.

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Awards / Recognitions (2)

Meet the Team (1)

Karen

Karen Norris

Job Title: Deputy Manager

Karen is the dedicated Deputy Manager for Maples Care Home.

Frequently Asked Questions about Maples Care Home

What types of Care is Maples Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Maples Care Home have?

There are 75 Single Rooms.

What are the Facilities & Services at Maples Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Maples Care Home to the centre of Bexleyheath?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Maples Care Home to verify any information. View our terms and conditions. Maples Care Home has an Enhanced Service - more info.