Maples Care Home, Bexleyheath, London
Maples Care Home, Bexleyheath, London
Maples Care Home, Bexleyheath, London

Maples is a bright and spacious modern care home for the elderly, set in a pleasant residential area of Bexleyheath.

Maples aims to offer residents the highest possible quality of life, while providing them with an exceptional standard of long-term residential, nursing and specialist dementia care. While offering all the advanced facilities you’d expect from a modern care facility, Maples also has a really warm and homely feel.

There’s a great mix of relaxed and intimate spaces, and larger communal areas where many of the activities take place, and residents are sure to find their favourite spot, from a cosy chair near the fireplace to a comfy sofa overlooking the gardens.

All bedrooms are warm, cosy and elegant with en-suite facilities. To ensure residents feel at home staff at Maples encourage everyone to personalise their rooms with pictures, ornaments and small items of furniture. Many of the rooms overlook the picturesque gardens with its feature pergola, a delightful place to sit, reminisce and chat.

The gardens have been recently landscaped, with the help from the local branch of Santander in their new scheme of 'Discovery Days'. Residents, staff, friends, family and the local scouts group worked hard to transform the garden into a colourful and sensory place for everyone to enjoy.

Group: Canford Healthcare

Person in charge: Nicola Phillips (Manager)

Local Authority / Social Services: London Borough of Bexley Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 75 Service Users

Registered Care Categories*: Dementia • Old Age • Sensory Impairment • Younger Adults

Admission Information: Ages from 50 to 120.

Single Rooms: 75

Rooms with ensuite WC: 75

Facilities & Services: Respite Care • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Maples Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.4 Maples Care Home has a Review Score of 7.4 (7.429)

The Review Score of 7.4 (maximum of 10) for Maples Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Maples Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.362 for Maples Care Home is calculated as follows: ( (61 Excellents x 5) + (56 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 130 Ratings = 4.362

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.067 Points relating to the number of positive Reviews for Maples Care Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 15 positive Reviews (75 registered maximum number of service users ÷ 5). 1 Reviews ÷ 15 Target = 0.067

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Maples Care Home?

  • Extremely LIKELY
    9
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Maples Care Home

  • Daughter of Resident/Service User
    6
  • Niece of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

Although our family member was resident for just over two months, we as a family were extremely happy with the care provided by the staff at Maples and the high standard of living provided. Sadly, our family member passed away early in January 2017 but the care and attention he received towards the end of his life were outstanding. This home is immaculate, extremely organised and has such a homely feel it is hard not to want to live there yourself. Thank you to all at Maples for being such a special place

How likely would you be to recommend Maples Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

A clean, well set out home with mostly caring staff even when busy. The quality of the food is the only drawback, not much choice and often not very hot. Lack of hot drinks in the early morning can be an issue.

How likely would you be to recommend Maples Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Poor

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

My husband was in Maples Care Home for 18 months. I could not fault the staff or anything regarding the home.

How likely would you be to recommend Maples Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad arrived at The Maples straight from the A&E department and was quite unwell. During his stay he became fit and well, the nurses found that he had an infection and contacted his doctor for an antibiotic. The care he received was outstanding, everyone we met were happy and caring.
He enjoyed the good food, the rooms are very modern and clean and the local areas are bright and airy. We couldn't have asked for anything more from the wonderful staff at The Maples. Dad left happy and enjoyed his stay.

How likely would you be to recommend Maples Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I needed to put my 98 year old mother into respite while I went on holiday, this home was the only one that could guarantee me a place. Her room was very clean and bright and was not far from the lounge so she did not have far to walk. All members of staff are friendly and caring. She seemed to enjoy her two weeks there.

How likely would you be to recommend Maples Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

End of life care at Maples. My friend has just passed away peacefully in her own room in her own bed surrounded by familiar possessions that make the room her home. No disturbing move to an unfamiliar environment. I was called at 4pm on Tuesday and she died at 6pm on Wednesday. I was offered a quiet room to rest in, food and drink, support by nurses checking from time to time. My friend had a deep faith. Carers brought music, song hymns, looked on to kiss and say goodbye to her. For a long period of time my friend was aware of this and must have felt comforted. She could not have been better treated if she has been moved to the local hospice where she had worked for 15 yrs. I am only sorry she did not live long enough to enjoy the improvement made by the new manager, making the home attractive, friendly and alive.

How likely would you be to recommend Maples Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Great improvements so far with new management, which I feel confident will result eventually with recognition as the best in borough of Bexley. Keep up the good work, well done to all the loyal staff there who really do care.

How likely would you be to recommend Maples Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

My relative has serious health problems and her health has deteriorated in recent months. I feel the response has been good- the staff have been focused on her welfare and keeping her as comfortable as possible. There has been good communication with the GP and I have been kept up to date. The standards of care in this home continue to improve and I am aware that there are active plans to provide a more interesting range of activities and to improve the menus. My relative's friends and I recently had lunch at the home. The meal was tasty and staff made every effort to make us welcome.

How likely would you be to recommend Maples Care Home? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My mother has been at Maples for just over 2 years. She improved quite quickly after she became a resident. She is happy being at Maples and she receives very good care. She gets along with the staff very well and other residents. The home is always very clean and tidy, and all the staff are very friendly.

How likely would you be to recommend Maples Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father has had various care needs over the last 2 years and Maples have done their best to ensure that the care is appropriate for his needs. I can rest assured that he is being looked after 24/7, and I will be contacted if anything happens between my visits. He is secure, well fed and cared about.

How likely would you be to recommend Maples Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

The Maples is a very good care home. Very clean with beautiful decor and the food is very good. Most importantly the carers "care" and do their job very well. Nothing is too much trouble all the staff (cleaners, kitchen staff, laundry etc) are pleasant and helpful. The only criticism I have is that they have too much computer/paper work to do, especially the senior carers and nurses who appear to do this all day!

How likely would you be to recommend Maples Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Submit a Review for Maples Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Maples Care Home