
All the family are very happy with the home and most importantly Dad is.Caroline W(Daughter of Resident/Service User)

Nothing is too much trouble and everything is done with a smileS H(Daughter of Resident/Service User)

This home is immaculate, extremely organised and has such a homely feelSue D(Daughter of Resident/Service User)

All the family are very happy with the home and most importantly Dad is.Caroline W(Daughter of Resident/Service User)

Nothing is too much trouble and everything is done with a smileS H(Daughter of Resident/Service User)

This home is immaculate, extremely organised and has such a homely feelSue D(Daughter of Resident/Service User)

Maples Care Home is a purpose-built nursing home, set over 3 floors in a residential area of Bexleyheath.
The home has been carefully designed to offer all the facilities that residents would expect from a modern nursing home while retaining a warm, homely and relaxed feel.
Maples has a total of 75 ensuite bedrooms that are spacious and comfortably furnished. Residents are encouraged to personalise their room with pictures, family...
Care Provided by Maples Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 75 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are dependent on the level of care required. Please contact the home directly for more information.
The price(s) shown are provided by the care home. Contact Maples Care Home for full pricing details and T&Cs.
Contact Maples Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Person in charge
- Nicola Bundock (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2023
- Number of floors: 3
Room Information
- Single Rooms (75)
- Single Rooms with ensuite Wet Room (75)
Visiting
- Visits for new admissions must be arranged by calling the care home at this time.
Parking
- Free on-site parking is available.
Maples Care Home Reviews (92)
Maples Care Home has a Review Score of 9.5 (9.488) out of 10, based on 25 reviews in the last 2 years.
Over all time Maples Care Home has 92 reviews.
Nan stayed for a respite period and myself and my family felt happy that she was safe and being looked after. All staff I came across when visiting her (daily) were extremely friendly and helpful to both my nan and me. Nan will say the food wasn’t great but she is very fussy with not much of an appetite, I saw all lunch meals that were brought to her and they all looked and smelled lovely. Overall a very happy experience for my nan.
We very much appreciate that you took the time and trouble to give us such a kind review. We were delighted to have had your nan stay with us, and very pleased to hear that she enjoyed her time with us and has gone back home refreshed and rejuvenated. Will have a chat with the chef, to keep up the...
All the carers and nurses are friendly, patient, kind and caring towards Mum, which has really helped her to settle in, and she is now much calmer.
The food is good quality (with three meals a day plus snacks), and residents are regularly offered both hot and cold drinks. The entertainment team is very active, and Mum enjoys joining in most days - especially the music/singing/dancing. She has also been on an outing recently within the local community. The whole team at Maples are always friendly and helpful to the family whenever we visit.
Many thanks for your kind review. We are so pleased that you feel our home is warm, friendly and welcoming, as well as clean and tidy. Staff work hard to provide a comfortable home-from-home for your loved one (and our other residents), giving them all the care and attention that they so deserve! I...
Mum was happy and well cared for during the almost four years she was in Maples Care Home and during the final days of her life she was treated with the utmost care and attention. I can't thank the staff enough for the consideration she was given.
Thank you for your kind review. We are extremely happy to hear that you were satisfied with the care of your mother and will share your kind words with the team. She was a much-loved member of our home’s family, she was a part of our Maples family for such a long time and is very missed by staff...
I tend to visit my mum every week on different days and although the care staff turnover is high, I have always found the level of care to be consistently good.
I have also found everybody else working at the home, whether on the activities side or admin, cleaning or catering staff, to be very friendly and helpful. They all do their best in what can be a difficult and challenging environment.
Dear Philip, thank you for taking the time to write such a lovely review of our home. We have an amazing team who work hard to provide the best care and support for residents and their families. So, it really is pleasing to receive such positive and encouraging feedback. Your relative is such a...
Maples Care Home has a homely atmosphere and the staff are friendly and welcoming. They ensure that all the residents receive care, kindness and attention which they need. My mother has settled in well and now seems happy and contented. Her room is bright and always clean and tidy.
We are incredibly proud of both our home and the care and dedication given to our residents by our team. It’s very good to know that your mother is happy with us and enjoying life at our home. We love having Mum here at Maples and feel she has settled into the family really well.
Having met the care manager for the first time today and previously being a care professional. I would like to say how much I was impressed by his integrity and professionalism. Also his enthusiasm for his staff and residents. The home is clean and welcoming and the staff are friendly and helpful. Would definitely recommend Maples Care Home to anyone considering care for their loved ones.
Dear Jean, thank you for your kind feedback, and for working with our team to ensure that your loved one receives the best possible care and support. We’re so happy to have you both as part of our Maples family. I will pass on your comments to the team, who will be very happy to receive them.
Mum has a laugh with the carers and the nurses ensure all her care needs are met.
I would definitely recommend.
Dear, Sarah, thank you for your very positive comments about your loved one’s care. The team and I are delighted to see how happy and thriving your mother is at the home, and we very much welcome your feedback. She is certainly a character and is very popular with staff and other residents, and we all love listening to her stories and life experiences. I will pass on your kind words to the team!
As her husband of 56 years, it has become increasingly difficult for me to continue my hitherto regular twice-weekly visiting. Why?
The reasons are mine and mine alone and every husband/wife will have reasons different and often opposed to mine. Decisions are personal.
My wife is very unwell. We spent 53 happy years together. We brought three beautiful children into the world. But, I have to let her live her own ‘new’ life in her own ‘new world’.
As our life together has ended so her new life has begun.
I have chosen to leave her in the care of the Maples where she now has new routines and new ‘friends’ but more than anything else she has found her own happiness.
I still have daily telephone contact with her carers in whom I have total confidence, that when they say “she has had a good day, she has eaten well, drunk well, slept well and smiles regularly”, I can relax and say thank you to my God.
Dear David, thank you for your kind comments about your wife's care. The team and I are delighted to see how happy your wife is at the home and we very much welcome your feedback. She is certainly a character and is very popular with staff and other residents! I will pass on your comments to the team, who will be very happy to receive them.
I have found all the staff at Maples very friendly, helpful and caring. I am amazed at how patient they are with my mother, especially when they are dealing with her personal care as she can be very resistant to their help, but they always seem to calm her down and have a laugh with her afterwards. As my mother is no longer able to stand unaided, she was provided with a more comfortable wheelchair so they are able to take her out of her room into the lounge/diner. The staff also provided a lovely birthday cake for her when she celebrated her 95th birthday just after Christmas which she did enjoy. My family were a little worried when our mother went into Maples as we were not sure how she would settle down, but our fears were groundless as she has settled in well and has told us she is happy there.
Dear J, thank you for your kind feedback and for working with our team to ensure that your mother receives the best possible care and support. We’re so happy to have you both as part of our Maples Care Home family. I will pass on your comments to the team, who will be very happy to receive them.
My father has been a resident since September 2021 following a devastating stroke, which robbed him of a large part of his vision and gave him cognitive impairment. The staff at Maples Care Home are wonderful with him and I always get the feeling that they genuinely care and it's not just a show for visitors. He is very happy there and is well looked after. He walks with a zimmer frame and because of his visual impairment, he is at high risk for falls. The staff are very good at documenting and informing us of any incidents and they try to walk with him but he does like to wander. I live overseas and am only able to visit every three to four months but I phone regularly and they always take the time to update me. Maples Care Home is a wonderful home and, as a family, we are very happy that Dad is being so well cared for.
Thank you for taking the time to write such a lovely review of our home. We have an amazing team that works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. Your father is such a...
The rooms are comfortable and well-maintained and are always spotless.
I always feel welcome when I visit and have positive and friendly interactions with the staff.
Mum has become relaxed and comfortable in her surroundings and it is lovely to feel she is looked after, cared for and cared about as an individual and that I do not have to worry about her in the care of the Maples team.
Dear Sue, many thanks for your kind review. We are so pleased that you feel our home is warm, friendly and welcoming, as well as clean and tidy. Staff work hard to provide a comfortable home-from-home for your loved one (and our other residents), giving them all the care and attention that they so deserve! I will pass on your comments to the team, who will be happy to receive them.
The staff at the Maples have looked after my mum with respect and dignity. I thought I would never be able to walk away from Mum and leave her in the care of others but they truly do everything they can to make her comfortable. Thank you.
Many thanks for your kind words, which are most appreciated by all of us here at the home. We are pleased that you are satisfied with your mum’s care. She is a much-loved member of the Maples Care Home family and I will pass on your comments to the team, who will be very happy to receive them.
Everyone I have been in contact with has been very approachable and helpful, they are very friendly to my dad and treat him with respect.
We are both very happy with his care.
Dear Sue, thanks for your kind review. We are so pleased that you feel our home is warm, friendly, and welcoming, as well as clean and tidy. Staff work hard to provide a comfortable home-from-home for your loved one (and our other residents), giving them all the care, attention and respect that they so deserve!
Everyone is extremely friendly and kind. My father has always been treated with kindness and affection. Whenever we ask him if he's happy and comfortable he always says yes and that he is being well looked after. As a visitor and my mother as a former resident we are always made to feel very welcome. There is always a positive and cheerful atmosphere. I would recommend Maples very highly. The manager is excellent.
Thank you for your kind words and we are so pleased you have been happy with the care both your mother and father received at Maples. It is always a pleasure and privilege to care for our residents. It is so nice to hear that our staff have made you feel welcome as residents' families are just as important to us. Thank you again and hope to see you soon.
Celebration of a birthday during COVID lockdown - absolutely brilliant time. The staff were fantastic and helped my mum enjoy our visit from outside, she remained inside. They could not do enough to help us, so, so pleased. Thank you all.
Dear John , Thank you for your kind and encouraging words and I will ensure your comments are shared with the whole team. Your mum certainly seemed to enjoy seeing all her family and it was lovely when she realized she had received a card from the queen too! It is a privilege to be able to care for your mum and support you to have a special day at Maples
I visited my mother-in-law on her 100th birthday at the end of December. Despite all best efforts, when I arrived the home had had to be closed to visitors due to an immediate covid outbreak! The wonderful manager knew I’d travelled a long way and found a way for me to see my relative. She was kept totally safe at all times and her carer was so wonderfully kind to her and me. I couldn’t fault their commitment to my mother-in-law and also to me. Bravo team ..you made both our days! Thank you so much for all your kindness. The team is exceptional each time I visit and my mother-in-law is happy and very well cared for. A wonderful home with a very kind and compassionate team led by a wonderfully caring manager! Very impressed.
I am so glad both you and your mum were able to celebrate such a special occasion! Thank you for your kind words and I will ensure your thoughts are shared with the whole team. It is a privilege to be able to care for your mum at Maples.
Kind regards
Tony
The manager and staff were totally amazing today in allowing us despite COVID lockdown to be able to see my mum on her 100th Birthday - to allow us to take photos we will have forever of her card from the Queen, of family groups safely stood on the other side of the glass so she was COVID safe but in our family photos. Staff were explaining, encouraging and helping her - fantastic.
I am so glad your family and your mum were able to celebrate such a special occasion! Thank you for your kind words and I will ensure your thoughts are shared with the whole team. It is a privilege to be able to care for your mum at Maples.
Kind regards
Tony
When Mum arrived we couldn’t fault the nursing care she received by the staff on Sunflower, they kept us informed of how she was especially when we were unable to visit.
As a family we couldn’t have asked for a more welcoming place for Mum to spend her last days.
Thank you to all at Maples.
I am so glad you found all the staff attentive and welcoming and I will pass your sentiments on to the whole team.
From everyone at Maples, we wish you and your family a peaceful Christmas and a healthy 2022.
The Relatives Gateway information I find isn't always accurate regarding personal care. I have bought this to the attention of the duty nurses several times and in the short term he has been respectably presented but there is no continuity in this respect.
I spoke recently to the manager and new clinical manager about these disappointing aspects and have been assured that appropriate action will be taken.
Thank you for your kind feedback, It is very comforting to hear that you feel your husband is safe living in Maples Care Home. I have taken onboard your comments regarding the relative's gateway. We are currently working with staff to improve the way they enter their care notes based on your...
The resident gateway was really helpful in keeping us aware of her situation when we were not allowed to visit due to Covid. The gateway can be confusing as some entries appear to be repeated and some aspects not or are inaccurately logged.
The challenge for my aunt has been losing her independence and needing to rely on staff who have not been immediately available for her particular needs. Staff have not always communicated clearly their situation and when they could attend to her needs.
I have taken onboard the glitches of the relative's gateway and double entries. We are currently working with staff to...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 November 2024Requires improvement
- CaringRequires improvement
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
3 Bed Vacancies
Posted: 31 July 2026General Nursing and Mild Dementia Care, Residential, End of Life, Respite.
News (0) & Events (0)
There are no news items for Maples Care Home.
There are no upcoming events for Maples Care Home.
Awards / Recognitions (2)
- 06 Nov 2021Recipient: Maples Care Home
- 10 Oct 2020Recipient: Maples Care Home
Accreditations
There are no accreditations posted yet for Maples Care Home.
Meet the Team (2)

I qualified as a nurse in 1991, initially specialising in Elderly Care and completing further studies to support this speciality, ENB 941, 931 and 998. I married and then worked within the Army as a nurse specialising in the care of families and children. Once leaving the Army, I specialised as a Nurse Specialist Practitioner in Practice Nursing, working in GP surgeries, having the autonomy to run specialised clinics. I then chose to dedicate myself to my 1st passion of working with the elderly and have been a Registered Manager within Care Homes for the last 18 years. I am a passionate, enthusiastic, and knowledgeable supportive leader and team player who thrives on delivering care that is based on a person’s individual needs.

Karen is the dedicated Deputy Manager for Maples Care Home.
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