Maples Care Home

Thank you to all at Maples.

I spoke recently to the manager and new clinical manager about these disappointing aspects and have been assured that appropriate action will be taken.

The challenge for my aunt has been losing her independence and needing to rely on staff who have not been immediately available for her particular needs. Staff have not always communicated clearly their situation and when they could attend to her needs.

I’ve always found the home to be very caring and professional. I have confidence in the staff regarding my father's care needs and he is very happy there. He is a particularly high need resident and needs help with all day to day care, the staff are very patient with him and happy to do it.

In July, my 86 year old father was admitted to hospital in Hertfordshire. The doctor in the hospital told me he was at end of life care and he was expected to die within two weeks. Somehow he hung on and I was therefore able to arrange a transfer to a care home in London to be nearer family.

What an absolute blessing and joy my dad ended up in Maples Care Home! Two months later, my dad is doing amazingly. He is in bed, watching TV, doing puzzle books. He is still at end of life, but I have had all these extra, wonderful weeks. I am so grateful to everyone at Maples as I believe the care he has received has led to such an unexpected outcome.

There are so many people working at Maples who are all looking after the residents and keeping them safe. The first people I met were the admin team at reception, who were friendly and efficient. Everyone has all truly been so wonderful. Thank you so much, everyone!

Clearly every effort is taken to ensure that staff receive excellent training which clearly benefits the residents at Maples.

This care home is a really good option for anyone looking for a place where they will be cared for with compassion and kindness. It is clean and has a great atmosphere but the best thing is that relatives and residents alike are treated with dignity and respect.

We came to the home at a very difficult time and it was such a relief to feel that my brother was being cared for so well. He settled in quickly and after having several stays in hospital his general sense of wellbeing improved once settled.

Our mum was taken to Maples from the hospital for respite care after breaking her knee and sustaining another fall at home. We were only allowed to visit a few times due to covid regulations which we fully appreciate. However, on my first visit I found her with only a cardigan on no undergarments and a dirty skirt (we had provided ample clothes for her) however when I looked in her wardrobe there were no other clean clothes. Also, the room had crumbs over the floor, clearly not been cleaned and her newspaper was stuck to the portable table has clearly been there a few days. Lastly, she had a fall while in the home, we were not notified and only found out that she had been admitted to hospital after Social Services rang us about another matter and asked how she was! This was five days after the fall and we had been to the care home two days prior to drop off our mum's case as she was due to come home and were not told even then that she was not there.

I would also say that throughout the whole time my father was at The Maples the clinical manager was an exceptional clinician with outstanding skills and humanity in what was often very difficult circumstances.

My mum was at the Maples Care Home from February 2021 for end-of-life palliative care. She got transferred from hospice. I can honestly say hand on heart that my mum was loved and cared for to the end of her time. The staff kept my mum clean and cared for her 24/7. She was given respect and dignity. We were kept informed on portal every day of her progress. The staff were very friendly and polite on all occasions and cared for us as a family. I am pleased my mum was in the Maples as they are 1st class.

I have been here for 8 months and can honestly say I have enjoyed it and will always remember my time here.

I can not fault Maples. My mum has been there since August 2019. After coming from a really bad care home. Maples is like a breath of fresh air. My mum is well looked after, staff are lovely. Since COVID I haven’t been able to see my mum since March. But I have regular Skype calls, I am kept up to date with everything and can also see my mum's daily care online. So even tho I can’t visit, I still feel close to her and I’m not worried about her at all. My mum looks so well compared to a year ago before she came to Maples. I do not understand why the CQC report is inadequate. Thank you Maples!

In a little over 7-months, Maples has restored my mother to her 'old self'; a level I thought we would never see again.

My mother has been at Maples for over six years. She has always been very happy there. The staff is devoted to the residents and I have never had cause to complain. I would not hesitate to recommend Maples Care Home to anyone who was interested.

Dad moved into Maples in November, I cannot speak highly enough of the care he has received. The home is immaculately clean, the staff have been so friendly and have really welcomed dad and settled him in. The manager has really made this transition as smooth as possible, especially for someone with dementia. Dad was really unhappy in his old care home but has really perked up since moving to the Maples. Through my observations when visiting dad, I’m really impressed by how kind all the staff are and how they treat the residents with so much care and attention. Both myself and the rest of the family are really impressed with the Maples.

The first thing I noticed about the Maples Care Home was how bright and clean it was. The reception I got from the admin staff was very helpful. The nurses and carers were also helpful with any questions and my fathers specialist dietary needs taken care of. They even put his favourite TV programme on every night. I also, noticed how patient they were with the Dementia people and there appeared to be plenty of activities going on. Although my dad was only there for a few weeks before he passed away. He was kept clean, tidy and made comfortable. His room and bathroom were also very clean.

My father received excellent care from all staff at Maples Care Home. I am very grateful for the care and attention he and I received.

My dad moved to Maples having been diagnosed as terminally ill with cancer. I could not have picked a better home. The communication with me is excellent, Dad is always consulted about what his wishes are. The staff are very caring and although they don't take over his care as he has deteriorated they've increased the help to him. All the family are very happy with the home and most importantly Dad is. The nurses and management are very approachable and always keep me up to date. Dad is treated with dignity and respect.

My mother has been a resident at Maples Care Home in Glynde Road since March 2018. I am delighted with the way in which she is being looked after. The staff are wonderful as is the food and the general care of the home. Nothing is too much trouble and everything is done with a smile.

I find the staff are all good and the carers are lovely.