
All the family are very happy with the home and most importantly Dad is.Caroline W(Daughter of Resident/Service User)

Nothing is too much trouble and everything is done with a smileS H(Daughter of Resident/Service User)

This home is immaculate, extremely organised and has such a homely feelSue D(Daughter of Resident/Service User)

All the family are very happy with the home and most importantly Dad is.Caroline W(Daughter of Resident/Service User)

Nothing is too much trouble and everything is done with a smileS H(Daughter of Resident/Service User)

This home is immaculate, extremely organised and has such a homely feelSue D(Daughter of Resident/Service User)

Maples Care Home is a purpose-built nursing home, set over 3 floors in a residential area of Bexleyheath.
The home has been carefully designed to offer all the facilities that residents would expect from a modern nursing home while retaining a warm, homely and relaxed feel.
Maples has a total of 75 ensuite bedrooms that are spacious and comfortably furnished. Residents are encouraged to personalise their room with pictures, family...
Care Provided by Maples Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 75 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are dependent on the level of care required. Please contact the home directly for more information.
The price(s) shown are provided by the care home. Contact Maples Care Home for full pricing details and T&Cs.
Contact Maples Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Person in charge
- Nicola Bundock (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2023
- Number of floors: 3
Room Information
- Single Rooms (75)
- Single Rooms with ensuite Wet Room (75)
Visiting
- Visits for new admissions must be arranged by calling the care home at this time.
Parking
- Free on-site parking is available.
Maples Care Home Reviews (92)
Maples Care Home has a Review Score of 9.5 (9.488) out of 10, based on 25 reviews in the last 2 years.
Over all time Maples Care Home has 92 reviews.
I’ve always found the home to be very caring and professional. I have confidence in the staff regarding my father's care needs and he is very happy there. He is a particularly high need resident and needs help with all day to day care, the staff are very patient with him and happy to do it.
Dear Chill, thank you for taking the time to write such a lovely review of our home. We have an amazing team who are dedicated to provide the best care and support for residents and their families. So, it really is pleasing to receive such positive and encouraging feedback. Your relative is such a...
In July, my 86 year old father was admitted to hospital in Hertfordshire. The doctor in the hospital told me he was at end of life care and he was expected to die within two weeks. Somehow he hung on and I was therefore able to arrange a transfer to a care home in London to be nearer family.
What an absolute blessing and joy my dad ended up in Maples Care Home! Two months later, my dad is doing amazingly. He is in bed, watching TV, doing puzzle books. He is still at end of life, but I have had all these extra, wonderful weeks. I am so grateful to everyone at Maples as I believe the care he has received has led to such an unexpected outcome.
There are so many people working at Maples who are all looking after the residents and keeping them safe. The first people I met were the admin team at reception, who were friendly and efficient. Everyone has all truly been so wonderful. Thank you so much, everyone!
Dear Jon, thank you for taking the time to write such a lovely review about our home. We have an amazing care team as well as very efficient administrative ladies who are dedicated to providing the best care and support for residents and their families. It is really pleasing to receive such...
Clearly every effort is taken to ensure that staff receive excellent training which clearly benefits the residents at Maples.
Dear Laura, thank you for taking the time to write such a lovely review of our home. We have an amazing team that works hard to provide the best care and support for residents and their families. It is nice to receive such positive and encouraging feedback. Your mother is such a pleasure to...
This care home is a really good option for anyone looking for a place where they will be cared for with compassion and kindness. It is clean and has a great atmosphere but the best thing is that relatives and residents alike are treated with dignity and respect.
We came to the home at a very difficult time and it was such a relief to feel that my brother was being cared for so well. He settled in quickly and after having several stays in hospital his general sense of wellbeing improved once settled.
Thank you so much for your heartfelt feedback and comments, which mean such a lot to the team. We are very grateful that you chose our home for your brother’s care. He was such a lovely person, and it was our pleasure to welcome him to our family. As you can imagine, we miss him very much. I miss...
Our mum was taken to Maples from the hospital for respite care after breaking her knee and sustaining another fall at home. We were only allowed to visit a few times due to covid regulations which we fully appreciate. However, on my first visit I found her with only a cardigan on no undergarments and a dirty skirt (we had provided ample clothes for her) however when I looked in her wardrobe there were no other clean clothes. Also, the room had crumbs over the floor, clearly not been cleaned and her newspaper was stuck to the portable table has clearly been there a few days. Lastly, she had a fall while in the home, we were not notified and only found out that she had been admitted to hospital after Social Services rang us about another matter and asked how she was! This was five days after the fall and we had been to the care home two days prior to drop off our mum's case as she was due to come home and were not told even then that she was not there.
Hi Janet, we have looked into these issues carefully. Your mother’s electronic care records show that her personal care was dealt with often, whenever she requested it, and she was always helped to dress/undress. Our records show that her room was cleaned daily, with regular Covid-19 environmental...
However, I would like to say that when the current home manager arrived, within quite a short time with the support of the interim manager supporting we quickly felt much better about my father's care and that the improvements made were effective, quickly undertaken and person-centred to him.
I would also say that throughout the whole time my father was at The Maples the clinical manager was an exceptional clinician with outstanding skills and humanity in what was often very difficult circumstances.
Dear Deborah, thank you for your review. We are pleased that you felt that your father was in good hands at the end of his life, and was receiving care that was both person-centred and compassionate. Your father was a big personality and we all miss him very much at the home! Please accept our condolences on your loss and our best wishes to you and your family.
My mum was at the Maples Care Home from February 2021 for end-of-life palliative care. She got transferred from hospice. I can honestly say hand on heart that my mum was loved and cared for to the end of her time. The staff kept my mum clean and cared for her 24/7. She was given respect and dignity. We were kept informed on portal every day of her progress. The staff were very friendly and polite on all occasions and cared for us as a family. I am pleased my mum was in the Maples as they are 1st class.
Many thanks for your very kind review. We are so pleased that you felt that your mother was loved and cared for during the time that she was with us at Maples. Thanks too, for your generosity to staff – we were all very fond of her and miss her cheerfulness and good humour. Please accept our sincere condolences for your loss and our best wishes for the future.
I have been here for 8 months and can honestly say I have enjoyed it and will always remember my time here.
Thanks for your review. Since your arrival, you have brightened our days with fun and laughter. We promise to ensure that we will continue to provide an excellent service to all our residents.
I can not fault Maples. My mum has been there since August 2019. After coming from a really bad care home. Maples is like a breath of fresh air. My mum is well looked after, staff are lovely. Since COVID I haven’t been able to see my mum since March. But I have regular Skype calls, I am kept up to date with everything and can also see my mum's daily care online. So even tho I can’t visit, I still feel close to her and I’m not worried about her at all. My mum looks so well compared to a year ago before she came to Maples. I do not understand why the CQC report is inadequate. Thank you Maples!
Thanks for your review. I am so pleased you are reassured that we are continuing to give all our residents the highest level of care during these very difficult times. We have found the Skype calls between relatives and residents have proved extremely effective as a way of keeping in touch with...
In a little over 7-months, Maples has restored my mother to her 'old self'; a level I thought we would never see again.
Thanks for your support in this trying COVID-19 period. We aim to keep up and maintain our reputation as a care home with excellent caring ethos and standards.
My mother has been at Maples for over six years. She has always been very happy there. The staff is devoted to the residents and I have never had cause to complain. I would not hesitate to recommend Maples Care Home to anyone who was interested.
Thanks for your confidence in the Home and trusting us with caring for your loved mum. We aim to continue to provide the best care to our residents especially during this unique COVID-19 period and afterwards in the new era of caring in the society and in Care Homes.
Dad moved into Maples in November, I cannot speak highly enough of the care he has received. The home is immaculately clean, the staff have been so friendly and have really welcomed dad and settled him in. The manager has really made this transition as smooth as possible, especially for someone with dementia. Dad was really unhappy in his old care home but has really perked up since moving to the Maples. Through my observations when visiting dad, I’m really impressed by how kind all the staff are and how they treat the residents with so much care and attention. Both myself and the rest of the family are really impressed with the Maples.
Thank you for your lovely praise and support for the team here at Maples. We will continue to support your father and family to ensure this initial positive experience is continued for you all. Kind regards.
The first thing I noticed about the Maples Care Home was how bright and clean it was. The reception I got from the admin staff was very helpful. The nurses and carers were also helpful with any questions and my fathers specialist dietary needs taken care of. They even put his favourite TV programme on every night. I also, noticed how patient they were with the Dementia people and there appeared to be plenty of activities going on. Although my dad was only there for a few weeks before he passed away. He was kept clean, tidy and made comfortable. His room and bathroom were also very clean.
Thank you for your praise and positive comments, which I will share with the staff. Caring for residents and supporting families at this time is a privilege.
My father received excellent care from all staff at Maples Care Home. I am very grateful for the care and attention he and I received.
A very welcome praise and acknowledgement for the team here at Maples. It is a privilege to care for residents and their families. Thank you.
My dad moved to Maples having been diagnosed as terminally ill with cancer. I could not have picked a better home. The communication with me is excellent, Dad is always consulted about what his wishes are. The staff are very caring and although they don't take over his care as he has deteriorated they've increased the help to him. All the family are very happy with the home and most importantly Dad is. The nurses and management are very approachable and always keep me up to date. Dad is treated with dignity and respect.
My mother has been a resident at Maples Care Home in Glynde Road since March 2018. I am delighted with the way in which she is being looked after. The staff are wonderful as is the food and the general care of the home. Nothing is too much trouble and everything is done with a smile.
I find the staff are all good and the carers are lovely.
Food plentiful and quite varied.
Always made to feel very welcome and the majority of the time, my husband is found to be clean and happy on visits.
My mother has been at Maples for 2 years. She has always been happy. Staff tell me she sings and smiles constantly. Therefore, she must be happy in her home. Staff and management are very approachable if anything happens ie a bruise due to my mother's frailness, I always get a call to let me know. I feel comfortable leaving my mother in their care. My mother is chair bound so depends on staff 24/7.
Maples is always clean and fresh smelling. Staff are friendly and caring. Food is sometimes late or lukewarm but management is aware and trying to rectify.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 November 2024Requires improvement
- CaringRequires improvement
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
3 Bed Vacancies
Posted: 31 July 2026General Nursing and Mild Dementia Care, Residential, End of Life, Respite.
News (0) & Events (0)
There are no news items for Maples Care Home.
There are no upcoming events for Maples Care Home.
Awards / Recognitions (2)
- 06 Nov 2021Recipient: Maples Care Home
- 10 Oct 2020Recipient: Maples Care Home
Accreditations
There are no accreditations posted yet for Maples Care Home.
Meet the Team (2)

I qualified as a nurse in 1991, initially specialising in Elderly Care and completing further studies to support this speciality, ENB 941, 931 and 998. I married and then worked within the Army as a nurse specialising in the care of families and children. Once leaving the Army, I specialised as a Nurse Specialist Practitioner in Practice Nursing, working in GP surgeries, having the autonomy to run specialised clinics. I then chose to dedicate myself to my 1st passion of working with the elderly and have been a Registered Manager within Care Homes for the last 18 years. I am a passionate, enthusiastic, and knowledgeable supportive leader and team player who thrives on delivering care that is based on a person’s individual needs.

Karen is the dedicated Deputy Manager for Maples Care Home.
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