
All the family are very happy with the home and most importantly Dad is.Caroline W(Daughter of Resident/Service User)

Nothing is too much trouble and everything is done with a smileS H(Daughter of Resident/Service User)

This home is immaculate, extremely organised and has such a homely feelSue D(Daughter of Resident/Service User)

All the family are very happy with the home and most importantly Dad is.Caroline W(Daughter of Resident/Service User)

Nothing is too much trouble and everything is done with a smileS H(Daughter of Resident/Service User)

This home is immaculate, extremely organised and has such a homely feelSue D(Daughter of Resident/Service User)

Maples Care Home is a purpose-built nursing home, set over 3 floors in a residential area of Bexleyheath.
The home has been carefully designed to offer all the facilities that residents would expect from a modern nursing home while retaining a warm, homely and relaxed feel.
Maples has a total of 75 ensuite bedrooms that are spacious and comfortably furnished. Residents are encouraged to personalise their room with pictures, family...
Care Provided by Maples Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 75 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are dependent on the level of care required. Please contact the home directly for more information.
The price(s) shown are provided by the care home. Contact Maples Care Home for full pricing details and T&Cs.
Contact Maples Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Person in charge
- Nicola Bundock (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2023
- Number of floors: 3
Room Information
- Single Rooms (75)
- Single Rooms with ensuite Wet Room (75)
Visiting
- Visits for new admissions must be arranged by calling the care home at this time.
Parking
- Free on-site parking is available.
Maples Care Home Reviews (92)
Maples Care Home has a Review Score of 9.5 (9.488) out of 10, based on 25 reviews in the last 2 years.
Over all time Maples Care Home has 92 reviews.
Mum came to Maples 18 months ago and has been cared for very well. Staff always accommodating and welcoming. Because of dementia, Mum is not always accommodating and willing to get involved with activities, etc., but the staff just goes along with her wishes.
As we are four daughters, we regularly go to visit.
Just love Maples staff, so cheerful and smiley, and the other visitors are all so pleasant.
We have definitely seen a marked improvement in our mum's health and well-being since she has been there.
We have our mum back, which we haven't had for a few years.
Thank you for your kind review. I am glad to hear the staff are happy and smiley. It is lovely to hear that we have been able to make a n impression on Mum and improved her health wellbeing in such a short space of time. Which is now given you back that quality time with Mum.
My mum tells me 'they are lovely to me', what more could anyone ask for. The activities on offer are so varied and range from quizzes, singers, arts and crafts to therapy dog visits (to name a few).
The residents are so well looked after and nourished and hydrated. I never feel that I can't raise any points or give feedback regarding my mum's care. This is a really tremendous home and with new management in place, the improvements are ongoing. I sleep well at night knowing Maples is my mum's home. Thank you.
Thank you for the kind review. I am glad mum is happy at Maples care home and that we are able to give you some peace of mind when you are not here. The improvements will continue for Maples going forward.
Within half an hour at Maples the carers had her eating and drinking, then the activities lady encouraged her to play a game.
My mum has been there for 2 weeks and she is happy and settled.
Seriously I can't thank all the staff enough.
From entering Maples it has a lovely atmosphere and the staff are all caring, encouraging, and supportive.
It feels like a home from home and would 100% recommend this home. I can finally relax knowing my mum is safe and all her needs are met.
Thank you for your very kind review. I am so happy we have been able to make a difference for your mum in such a short period of time. This is the aim every day everyone is happy, healthy and having a little bit of fun. We are happy that we are able to give you a little peace of mind when you cannot be with your mum.
My mother has Vascular dementia and has been residing in Maples for nearly two years. The home itself is clean, nicely decorated and is a safe and secure home for my mum, mum is well cared for and the carers, nurses and staff are all friendly professional and polite. They see to all of Mum's needs, you get a call once a week asking if I have any concerns and go through a care plan to make sure it's up to date. They also look at the meals to make sure mum's eating well. Mum has regular showers. Mum's room is lovely, with matching furniture, you can also take in their pieces of furniture and bedding to make them feel at home and put family pictures on the walls. There's a peaceful garden with a seating area. They have a great team of people that do different activities with the residents, singing and dancing (if the residents can of course) visiting times are 8 am to 8 pm, come and go as you please. A hairdresser and a chiropodist, opticians and a doctor visit regularly when needed. We are very happy.
Thank you for your kind review. Living in a care home is about being at home so letting Mum have her own items around her makes such a difference to her wellbeing. This is mum's home as much as it can be. We love to see all the relatives and are happy to support and chat to you as well.
Maples had always been friendly and informative. My cousin is quite difficult at times and the staff do their utmost to divert and support her anxieties. She is still quite volatile at times and they do their best to support and pacify her. Always kept informed. Maples is kept clean and tidy and never this year have there been any unpleasant smells etc.
Thank you for your kind words. Maples continues to work hard to ensure your cousin's needs are met and her anxieties are understood and managed by the care team.
The home is working well for our needs. My wife is cared for well. The carers are good and facilities are well run. My value for money rating refers simply to the fact there is no local authority support.
Thank you for your kind words we will continue to provide the care and support your wife needs while living at Maples Care Home. We can always discuss and see if we can help get any further support from the local authority.
Do not put your loved one here. Don’t be fooled by the sight of the place. Read the CQC report that was published in December 2023. Read it and believe it! It doesn’t go far enough! In my opinion, criminal investigations should occur. I’ve put one star because otherwise my review won’t be accepted, Canfield Healthcare deserve nothing!
Dear Jackie, we are sorry to hear that you feel unsatisfied with our care here at Maples. You mention the CQC report – we are, of course, extremely disappointed with this. However, we would like to reassure you that we have taken CQC’s feedback very seriously and have already made positive changes....
My husband came to Maples Care Home from a 9 week stint in hospital. His previous care home refused to have him back so he was put in Maples. The real care this nursing home gives is second to none (having received no care from his first home). The staff are amazing. Friendly, conscientious, as said very caring and cannot do enough for my husband.
As most people with dementia, he can have his nasty moments and can be quite rude to the staff. They deal so well with this type of behaviour in such a way that within hours he is back to his cheeky self. The staff are always open to discussion on how the resident is on a daily basis and work really hard, sometimes going hours without a break. Safety wise the lounges are never left without a carer so you know your relative won't come to any harm.
I would have no hesitation in recommending this care home.
Dear Geraldine, thank you so much for taking the time to complete a review of Maples Care Home. We are delighted that your husband feels so at home here in Maples and that you are happy with his care. Our staff work very hard to deliver the best-quality care and we all very much appreciate your...
My husband moved into the home in September. We had a number of ongoing issues. However, since the new manager has arrived at the home I have received nothing but kindness and support all round. I now feel a lot happier about my Husbands care and I myself feel so supported. She has made such a difference in a very short space of time. I would now, but not previously recommend this nursing home.
Dear Eileen, thank you so much for your kind comments and for taking the trouble to submit a review for us here at Maples. Ensuring our residents' well-being, safety and happiness is our number one concern - our (very close) second is to ensure that our residents' families feel secure and confident...
An almost perfect care home, where employees seem devoted to the residents. There are occasional issues with clothes being lost, and on one occasion there was a hygiene issue with my mother when we visited. I was assured that this was due to the fact that my mother declined her morning shower. The food is varied and freshly cooked and the building kept clean and tidy.
Hello George, thank you so much for your very positive review of our home. Your mother is an absolute pleasure to look after! I will pass your kind comments on to our team who will be delighted.
The staff have been excellent, friendly and efficient.
Hi John, we are so pleased that you are happy with your father's care here at Maples. I will pass your comments to our hard-working staff and they will be delighted! It is an absolute pleasure to look after him.
My mum is very happy at Maples and is treated well and is respected by the staff. There are always small things you could pick up on, but I base my review on what my mum says. She is happy, so that’s good enough for me.
Many thanks for your kind words about our care and our staff. We are so pleased to hear that your mum is happy here at Maples. It's so important that she feels respected and well looked after. I will pass your comments to the team.
Just one little thing - they had a problem with the convene.
Many thanks to everyone.
Dear Valerie, we very much appreciate that you took the time and trouble to give us such a kind review. We are delighted to have had your husband stay with us, and very pleased to hear that he enjoyed his time with us and has gone back home refreshed and rejuvenated. It goes without saying that we would be delighted to have him stay with us again in the future!
Mum appears happy in her new home, nowhere will ever be perfect but Maples do try very hard to be accommodating to their resident's needs and wants. Mum has been there approximately eight months so far with no major complaints from her.
Dear Mark, thank you for taking the time to review Maples. We are incredibly proud of both our home and the care and dedication given to our residents by our team. It’s very good to know that your mum is happy with us and enjoying life at our home without major complaints. Will share this review with the team.
Whilst she had settled into her room, we moved her to the ground floor as she needed more stimulation and interaction with other residents and carers. She is happy, and as a family, we feel she is cared for and safe. The home has a lovely garden, which we try and take mum out into, weather permitting. It would be lovely if there was a covered area or conservatory that could be used in the winter months, so she still had access to some outside space.
Mum does not have much of an appetite, but the food is good that is provided. However, the offer of ice cream or yoghurt should be offered as an alternative to the puddings with custard that seem to be on the menu each day.
Overall, the home is a safe and happy place with a good level of care and concern for the residents.
Many thanks for your kind review. We are so pleased that you feel our home is warm and friendly with a lovely garden. Staff work hard to provide a comfortable home-from-home for your loved one (and our other residents), giving them all the care and attention that they deserve! We will be reviewing our menu to ensure that the desserts vary daily.
They coaxed him to eat and calmed him down when he had delusional episodes and was a bit rough with them.
It has taken a bit of time to settle him in since February, but things are going well. Very pleased with the staff, and the contact I have from the home always made to feel welcome, and it is easy to talk to staff regarding my relative. The client portal helps me to keep up with everyday activities - I just log in.
Dear Janet, thanks for your kind review. We are so pleased that you feel our home is warm and friendly and that communication between you and the home is good. Staff work hard to provide a comfortable home-from-home for your loved one (and our other residents), giving them all the care and...
The care my dad receives is good. The food provided is excellent, varied and very appetising. I feel the need for more stimulation is needed for the residents at times and the need for more care staff to be available.
Many thanks for your kind review. We are so pleased that you feel our home kitchen is excellent. We are currently working on providing more activities during the weekdays/weekends. Our staff level is currently based on the needs of our residents and their dependency level, we however increase staff when the need arises.
A well run care home. Staff are all very pleasant to deal with and look after the residents with care. The entertainment team work hard to look after the residents and people also come in to entertain such as singers and pet therapy. The rooms are neat and tidy providing ample room for the resident. The food menu is very reasonable and usually gives two options for each meal. When changes are proposed the menu is sent out in advance for comments.
Dear David you for taking the time to write such a lovely review of our home. We have an amazing team in all departments who work hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. Your mum is such...
We could not have been more pleased with the treatment my mother received at Maples Care Home. The carers, nurses, admin staff, entertainment team, handyman and cleaners couldn't have been more caring. A special mention to the nurse for her compassion and understanding during Mum's last few months. The home is a credit to the manager and his team, we are going to miss his sharp dress sense!
Dear George, thank you for your kind review. We are extremely happy to hear that you were satisfied with the care of your mother and will share your kind words with the team. She was a much-loved member of our home’s family and is very much missed. Once again, please accept our heartfelt condolences on your loss and we wish you and your family all the very best for the future.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 November 2024Requires improvement
- CaringRequires improvement
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
3 Bed Vacancies
Posted: 31 July 2026General Nursing and Mild Dementia Care, Residential, End of Life, Respite.
News (0) & Events (0)
There are no news items for Maples Care Home.
There are no upcoming events for Maples Care Home.
Awards / Recognitions (2)
- 06 Nov 2021Recipient: Maples Care Home
- 10 Oct 2020Recipient: Maples Care Home
Accreditations
There are no accreditations posted yet for Maples Care Home.
Meet the Team (2)

I qualified as a nurse in 1991, initially specialising in Elderly Care and completing further studies to support this speciality, ENB 941, 931 and 998. I married and then worked within the Army as a nurse specialising in the care of families and children. Once leaving the Army, I specialised as a Nurse Specialist Practitioner in Practice Nursing, working in GP surgeries, having the autonomy to run specialised clinics. I then chose to dedicate myself to my 1st passion of working with the elderly and have been a Registered Manager within Care Homes for the last 18 years. I am a passionate, enthusiastic, and knowledgeable supportive leader and team player who thrives on delivering care that is based on a person’s individual needs.

Karen is the dedicated Deputy Manager for Maples Care Home.
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