Maples Care Home

I have no issues with my mother's care.

I am very happy in knowing my father is safe and well looked after at all times in Maples Care Home.

All mum's care needs are seen to. The home has a relaxed attitude and carers adapt to the resident's individual needs on a changing day-to-day basis. my mother does not engage in the activities but the team do try to include her.

Mum came to Maples 18 months ago and has been cared for very well. Staff always accommodating and welcoming. Because of dementia, Mum is not always accommodating and willing to get involved with activities, etc., but the staff just goes along with her wishes.

We have our mum back, which we haven't had for a few years.

The residents are so well looked after and nourished and hydrated. I never feel that I can't raise any points or give feedback regarding my mum's care. This is a really tremendous home and with new management in place, the improvements are ongoing. I sleep well at night knowing Maples is my mum's home. Thank you.

It feels like a home from home and would 100% recommend this home. I can finally relax knowing my mum is safe and all her needs are met.

My mother has Vascular dementia and has been residing in Maples for nearly two years. The home itself is clean, nicely decorated and is a safe and secure home for my mum, mum is well cared for and the carers, nurses and staff are all friendly professional and polite. They see to all of Mum's needs, you get a call once a week asking if I have any concerns and go through a care plan to make sure it's up to date. They also look at the meals to make sure mum's eating well. Mum has regular showers. Mum's room is lovely, with matching furniture, you can also take in their pieces of furniture and bedding to make them feel at home and put family pictures on the walls. There's a peaceful garden with a seating area. They have a great team of people that do different activities with the residents, singing and dancing (if the residents can of course) visiting times are 8 am to 8 pm, come and go as you please. A hairdresser and a chiropodist, opticians and a doctor visit regularly when needed. We are very happy.

Maples had always been friendly and informative. My cousin is quite difficult at times and the staff do their utmost to divert and support her anxieties. She is still quite volatile at times and they do their best to support and pacify her. Always kept informed. Maples is kept clean and tidy and never this year have there been any unpleasant smells etc.

The home is working well for our needs. My wife is cared for well. The carers are good and facilities are well run. My value for money rating refers simply to the fact there is no local authority support.

Do not put your loved one here. Don’t be fooled by the sight of the place. Read the CQC report that was published in December 2023. Read it and believe it! It doesn’t go far enough! In my opinion, criminal investigations should occur. I’ve put one star because otherwise my review won’t be accepted, Canfield Healthcare deserve nothing!

My husband came to Maples Care Home from a 9 week stint in hospital. His previous care home refused to have him back so he was put in Maples. The real care this nursing home gives is second to none (having received no care from his first home). The staff are amazing. Friendly, conscientious, as said very caring and cannot do enough for my husband.

As most people with dementia, he can have his nasty moments and can be quite rude to the staff. They deal so well with this type of behaviour in such a way that within hours he is back to his cheeky self. The staff are always open to discussion on how the resident is on a daily basis and work really hard, sometimes going hours without a break. Safety wise the lounges are never left without a carer so you know your relative won't come to any harm.

I would have no hesitation in recommending this care home.

My husband moved into the home in September. We had a number of ongoing issues. However, since the new manager has arrived at the home I have received nothing but kindness and support all round. I now feel a lot happier about my Husbands care and I myself feel so supported. She has made such a difference in a very short space of time. I would now, but not previously recommend this nursing home.

An almost perfect care home, where employees seem devoted to the residents. There are occasional issues with clothes being lost, and on one occasion there was a hygiene issue with my mother when we visited. I was assured that this was due to the fact that my mother declined her morning shower. The food is varied and freshly cooked and the building kept clean and tidy.

The staff have been excellent, friendly and efficient.

My mum is very happy at Maples and is treated well and is respected by the staff. There are always small things you could pick up on, but I base my review on what my mum says. She is happy, so that’s good enough for me.

Many thanks to everyone.

Mum appears happy in her new home, nowhere will ever be perfect but Maples do try very hard to be accommodating to their resident's needs and wants. Mum has been there approximately eight months so far with no major complaints from her.

Overall, the home is a safe and happy place with a good level of care and concern for the residents.

It has taken a bit of time to settle him in since February, but things are going well. Very pleased with the staff, and the contact I have from the home always made to feel welcome, and it is easy to talk to staff regarding my relative. The client portal helps me to keep up with everyday activities - I just log in.