Maples Care Home

29 Glynde Road, Bexleyheath DA7 4EU
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9.3 85 Reviews
  • Maples Care Home, Bexleyheath
Maples Care Home is a purpose-built nursing home, set over 3 floors in a residential area of Bexleyheath.

The home has been carefully designed to offer all the facilities that residents would expect from a modern nursing home while retaining a warm, homely and relaxed feel.

Maples has a total of 75 ensuite bedrooms that are spacious and comfortably furnished. Residents are encouraged to personalise their room with pictures, family photographs and belongings of their choice.

Dedicated nursing and care staff are on hand on each floor 24/7, and the key worker system means that residents will always have a friendly and familiar face looking out for them.

The home provides person-centred nursing, palliative, respite and dementia care. Dementia care at Maples supports independence, reduces anxiety and ensures that residents feel comfortable and can enjoy the best possible quality of life.

The communal areas provide a mix of quiet spaces where residents can sit and relax or chat with visitors (who are welcome at any time) and larger areas where the home holds a variety of daily activities. A dedicated salon provides on-site hairdressing facilities.

Along with the rest of the home, the large, landscaped garden at Maples is fully wheelchair accessible and offers a relaxed and safe environment with plenty of seating space.
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Care Provided by Maples Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1450
  • Self-Funded Residential Dementia Care: £1200 – £1450
  • Self-Funded Nursing Care: £1200 – £1450
  • Self-Funded Nursing Dementia Care: £1200 – £1450
  • RESPITE Self-Funded Residential Care: £1200 – £1450
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1450
  • RESPITE Self-Funded Nursing Care: £1200 – £1450
  • RESPITE Self-Funded Nursing Dementia Care: £1200 – £1450

Fees are dependent on the level of care required. Please contact the home directly for more information.

These prices are only a guideline, please contact Maples Care Home to find out the exact price for your requirements.

Contact Maples Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Maples Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in charge

  • Nicola Bundock (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • Visits for new admissions must be arranged by calling the care home at this time.

Parking

  • Free on-site parking is available.

Maples Care Home Reviews (85)

9.3

Maples Care Home has a Review Score of 9.3 (9.341) out of 10, based on 26 reviews in the last 2 years.
Over all time Maples Care Home has 85 reviews.

Overall Experience
  • 51
  • 26
  • 5
  • 0
  • 3
Date Published
  • 85
  • 6
  • 13
  • 26
  • 59
Reviewer Connection to Maples Care Home
  • 47
  • 14
  • 7
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 85, showing 21-40
Review from Jackie K (Daughter of Resident) published on 18 December 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Do not put your loved one here. Don’t be fooled by the sight of the place. Read the CQC report that was published in December 2023. Read it and believe it! It doesn’t go far enough! In my opinion, criminal investigations should occur. I’ve put one star because otherwise my review won’t be accepted,
Canfield Healthcare deserve nothing!
Reply from Nicola Bundock, Registered Home Manager at Maples Care Home

Dear Jackie, we are sorry to hear that you feel unsatisfied with our care here at Maples. You mention the CQC report – we are, of course, extremely disappointed with this. However, we would like to reassure you that we have taken CQC’s feedback very seriously and have already made positive changes. For example, the home’s new top team are very experienced, and also determined to make all the changes that are deemed necessary. With the support of our home team, we will continue to work hard to ensure that our care is safe, effective, caring and responsive at all times to the needs of our residents. If you would like to discuss your concerns further, my door is always open, so please do not hesitate to contact me at the home.

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Review from Geraldine M (Wife of Resident) published on 8 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband came to Maples Care Home from a 9 week stint in hospital. His previous care home refused to have him back so he was put in Maples. The real care this nursing home gives is second to none (having received no care from his first home). The staff are amazing. Friendly, conscientious, as said
very caring and cannot do enough for my husband.


As most people with dementia, he can have his nasty moments and can be quite rude to the staff. They deal so well with this type of behaviour in such a way that within hours he is back to his cheeky self. The staff are always open to discussion on how the resident is on a daily basis and work really hard, sometimes going hours without a break. Safety wise the lounges are never left without a carer so you know your relative won't come to any harm.


I would have no hesitation in recommending this care home.

Reply from Nicola Bundock, Home Manager at Maples Care Home

Dear Geraldine, thank you so much for taking the time to complete a review of Maples Care Home. We are delighted that your husband feels so at home here in Maples and that you are happy with his care. Our staff work very hard to deliver the best-quality care and we all very much appreciate your kind comments. We recognise that it is not at all easy for someone to be living with dementia, and our staff are very experienced at giving safe and compassionate care to your husband and others who live with dementia.

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Review from Eileen D (Wife of Resident) published on 8 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband moved into the home in September. We had a number of ongoing issues. However, since the new manager has arrived at the home I have received nothing but kindness and support all round. I now feel a lot happier about my Husbands care and I myself feel so supported. She has made such a difference
in a very short space of time. I would now, but not previously recommend this nursing home.
Reply from Nicola Bundock, Home Manager at Maples Care Home

Dear Eileen, thank you so much for your kind comments and for taking the trouble to submit a review for us here at Maples. Ensuring our residents' well-being, safety and happiness is our number one concern - our (very close) second is to ensure that our residents' families feel secure and confident in the knowledge that their loved one is in good hands! We have an amazing team here at Maples and it's a privilege and a pleasure to look after your husband.

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Review from George R (Son of Resident) published on 8 December 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
An almost perfect care home, where employees seem devoted to the residents. There are occasional issues with clothes being lost, and on one occasion there was a hygiene issue with my mother when we visited. I was assured that this was due to the fact that my mother declined her morning shower. The food
is varied and freshly cooked and the building kept clean and tidy.
Reply from Nicola Bundock, Home Manager at Maples Care Home

Hello George, thank you so much for your very positive review of our home. Your mother is an absolute pleasure to look after! I will pass your kind comments on to our team who will be delighted.

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Review from John R (Son of Resident) published on 8 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff have been excellent, friendly and efficient.
Reply from Nicola Bundock, Home Manager at Maples Care Home

Hi John, we are so pleased that you are happy with your father's care here at Maples. I will pass your comments to our hard-working staff and they will be delighted! It is an absolute pleasure to look after him.

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Review from K C (Daughter of Resident) published on 7 December 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum is very happy at Maples and is treated well and is respected by the staff. There are always small things you could pick up on, but I base my review on what my mum says. She is happy, so that’s good enough for me.
Reply from Nicola Bundock, Home Manager at Maples Care Home

Many thanks for your kind words about our care and our staff. We are so pleased to hear that your mum is happy here at Maples. It's so important that she feels respected and well looked after. I will pass your comments to the team.

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Review from Valerie S (Wife of Resident) published on 29 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was anxious about respite care, but he and the family were delighted with Maples Care Home. He said he would very much like to go there again in the future.
Just one little thing - they had a problem with the convene.
Many thanks to everyone.
Reply from Tony Onabanjo, Home Manager at Maples Care Home

Dear Valerie, we very much appreciate that you took the time and trouble to give us such a kind review. We are delighted to have had your husband stay with us, and very pleased to hear that he enjoyed his time with us and has gone back home refreshed and rejuvenated. It goes without saying that we would be delighted to have him stay with us again in the future!

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Review from Mark C (Son of Resident) published on 21 September 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum appears happy in her new home, nowhere will ever be perfect but Maples do try very hard to be accommodating to their resident's needs and wants. Mum has been there approximately eight months so far with no major complaints from her.
Reply from Tony Onabanjo, Home Manager at Maples Care Home

Dear Mark, thank you for taking the time to review Maples. We are incredibly proud of both our home and the care and dedication given to our residents by our team. It’s very good to know that your mum is happy with us and enjoying life at our home without major complaints. Will share this review with the team.

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Review from R S (Daughter of Resident) published on 30 August 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been a resident of the home for some months now.
Whilst she had settled into her room, we moved her to the ground floor as she needed more stimulation and interaction with other residents and carers. She is happy, and as a family, we feel she is cared for and safe. The home has a lovely
garden, which we try and take mum out into, weather permitting. It would be lovely if there was a covered area or conservatory that could be used in the winter months, so she still had access to some outside space.
Mum does not have much of an appetite, but the food is good that is provided. However, the offer of ice cream or yoghurt should be offered as an alternative to the puddings with custard that seem to be on the menu each day.
Overall, the home is a safe and happy place with a good level of care and concern for the residents.
Reply from Tony Onabanjo, Home Manager at Maples Care Home

Many thanks for your kind review. We are so pleased that you feel our home is warm and friendly with a lovely garden. Staff work hard to provide a comfortable home-from-home for your loved one (and our other residents), giving them all the care and attention that they deserve! We will be reviewing our menu to ensure that the desserts vary daily.

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Review from Janet S (Daughter of Resident) published on 24 August 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My dad moved into the care home from the hospital. He was not an easy client, but the staff were very patient and good with him.
They coaxed him to eat and calmed him down when he had delusional episodes and was a bit rough with them.
It has taken a bit of time to settle him in since February, but
things are going well. Very pleased with the staff, and the contact I have from the home always made to feel welcome, and it is easy to talk to staff regarding my relative. The client portal helps me to keep up with everyday activities - I just log in.
Reply from Tony Onabanjo, Home Manager at Maples Care Home

Dear Janet, thanks for your kind review. We are so pleased that you feel our home is warm and friendly and that communication between you and the home is good. Staff work hard to provide a comfortable home-from-home for your loved one (and our other residents), giving them all the care and attention that they deserve! We are glad that the relative gateway portal has provided you with updates regarding how daily care support is being given. I will pass on your comments to the team, who will be happy to receive them.

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Review from S M (Daughter of Resident) published on 22 August 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care my dad receives is good. The food provided is excellent, varied and very appetising. I feel the need for more stimulation is needed for the residents at times and the need for more care staff to be available.
Reply from Tony Onabanjo, Home Manager at Maples Care Home

Many thanks for your kind review. We are so pleased that you feel our home kitchen is excellent. We are currently working on providing more activities during the weekdays/weekends. Our staff level is currently based on the needs of our residents and their dependency level, we however increase staff when the need arises.

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Review from D J (Son of Resident) published on 22 August 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
A well run care home. Staff are all very pleasant to deal with and look after the residents with care. The entertainment team work hard to look after the residents and people also come in to entertain such as singers and pet therapy. The rooms are neat and tidy providing ample room for the resident.
The food menu is very reasonable and usually gives two options for each meal. When changes are proposed the menu is sent out in advance for comments.
Reply from Tony Onabanjo, Home Manager at Maples Care Home

Dear David you for taking the time to write such a lovely review of our home. We have an amazing team in all departments who work hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. Your mum is such a pleasure to look after and is very much loved here at Maples. We look forward to seeing you and your family again when you next visit.

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Review from George M (Son of Resident) published on 25 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We could not have been more pleased with the treatment my mother received at Maples Care Home. The carers, nurses, admin staff, entertainment team, handyman and cleaners couldn't have been more caring. A special mention to the nurse for her compassion and understanding during Mum's last few months.
The home is a credit to the manager and his team, we are going to miss his sharp dress sense!
Reply from Tony Onabanjo, Home Manager at Maples Care Home

Dear George, thank you for your kind review. We are extremely happy to hear that you were satisfied with the care of your mother and will share your kind words with the team. She was a much-loved member of our home’s family and is very much missed. Once again, please accept our heartfelt condolences on your loss and we wish you and your family all the very best for the future.

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Review from M A (Granddaughter of Resident) published on 13 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nan stayed for a respite period and myself and my family felt happy that she was safe and being looked after. All staff I came across when visiting her (daily) were extremely friendly and helpful to both my nan and me. Nan will say the food wasn’t great but she is very fussy with not much of an appetite,
I saw all lunch meals that were brought to her and they all looked and smelled lovely. Overall a very happy experience for my nan.
Reply from Tony Onabanjo, Home Manager at Maples Care Home

We very much appreciate that you took the time and trouble to give us such a kind review. We were delighted to have had your nan stay with us, and very pleased to hear that she enjoyed her time with us and has gone back home refreshed and rejuvenated. Will have a chat with the chef, to keep up the work. It goes without saying that we would be delighted to have your nan stay with us again in the future!

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Review from J Q (Daughter of Resident) published on 30 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum has been a resident at Maples Care Home since September 2022. It is a modern building, and she has a clean, spacious room with a view of the garden and her own en-suite bathroom.
All the carers and nurses are friendly, patient, kind and caring towards Mum, which has really helped her to settle
in, and she is now much calmer.
The food is good quality (with three meals a day plus snacks), and residents are regularly offered both hot and cold drinks. The entertainment team is very active, and Mum enjoys joining in most days - especially the music/singing/dancing. She has also been on an outing recently within the local community. The whole team at Maples are always friendly and helpful to the family whenever we visit.
Reply from Tony Onabanjo, Home Manager at Maples Care Home

Many thanks for your kind review. We are so pleased that you feel our home is warm, friendly and welcoming, as well as clean and tidy. Staff work hard to provide a comfortable home-from-home for your loved one (and our other residents), giving them all the care and attention that they so deserve! I will pass your comments on to the activities and the other care staff. The catering department is happy about your comment and has vowed to continue to improve the nutritional needs of our residents.

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Review from J A (Son of Resident) published on 20 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was happy and well cared for during the almost four years she was in Maples Care Home and during the final days of her life she was treated with the utmost care and attention. I can't thank the staff enough for the consideration she was given.
Reply from Tony Onabanjo, Home Manager at Maples Care Home

Thank you for your kind review. We are extremely happy to hear that you were satisfied with the care of your mother and will share your kind words with the team. She was a much-loved member of our home’s family, she was a part of our Maples family for such a long time and is very missed by staff and residents. Once again, please accept our heartfelt condolences on your loss and we wish you and your family all the very best for the future.

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Review from Philip G (Son of Resident) published on 6 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has now been a resident at Maples Care Home for just over five years. In all that time I have never had cause to complain about the level of care she has received.
I tend to visit my mum every week on different days and although the care staff turnover is high, I have always found the level
of care to be consistently good.
I have also found everybody else working at the home, whether on the activities side or admin, cleaning or catering staff, to be very friendly and helpful. They all do their best in what can be a difficult and challenging environment.
Reply from Tony Onabanjo, Home Manager at Maples Care Home

Dear Philip, thank you for taking the time to write such a lovely review of our home. We have an amazing team who work hard to provide the best care and support for residents and their families. So, it really is pleasing to receive such positive and encouraging feedback. Your relative is such a pleasure to look after and is very much loved here at Maples Care Home. We look forward to seeing you and your family again when you next visit.

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Review from Jacqueline W (Daughter of Resident) published on 1 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Maples Care Home has a homely atmosphere and the staff are friendly and welcoming. They ensure that all the residents receive care, kindness and attention which they need. My mother has settled in well and now seems happy and contented. Her room is bright and always clean and tidy.
Reply from Tony Onabanjo, Home Manager at Maples Care Home

Dear Jackie, thank you for taking the time to review Maples Care Home.
We are incredibly proud of both our home and the care and dedication given to our residents by our team. It’s very good to know that your mother is happy with us and enjoying life at our home. We love having Mum here at Maples and feel she has settled into the family really well.

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Review from Jean W (Sister-in-law of Resident) published on 21 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having met the care manager for the first time today and previously being a care professional. I would like to say how much I was impressed by his integrity and professionalism. Also his enthusiasm for his staff and residents. The home is clean and welcoming and the staff are friendly and helpful. Would
definitely recommend Maples Care Home to anyone considering care for their loved ones.
Reply from Tony Onabanjo, Home Manager at Maples Care Home

Dear Jean, thank you for your kind feedback, and for working with our team to ensure that your loved one receives the best possible care and support. We’re so happy to have you both as part of our Maples family. I will pass on your comments to the team, who will be very happy to receive them.

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Review from Sarah S (Daughter of Resident) published on 27 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic home. Staff are always so friendly and helpful. My mum is happy in there. She has regular visits from the activity team and singer to keep her entertained in her room.
Mum has a laugh with the carers and the nurses ensure all her care needs are met.
I would definitely recommend.
Reply from Tony Onabanjo, Home Manager at Maples Care Home

Dear, Sarah, thank you for your very positive comments about your loved one’s care. The team and I are delighted to see how happy and thriving your mother is at the home, and we very much welcome your feedback. She is certainly a character and is very popular with staff and other residents, and we all love listening to her stories and life experiences. I will pass on your kind words to the team!

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Current Review Score: 9.3 (9.341)

Overview of Review Score

The Review Score of 9.3 (9.341) out of 10 for Maples Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.341 for Maples Care Home is calculated as follows: ( (199 Excellents x 5) + (57 Goods x 4) + (23 Satisfactorys x 3) + (6 Poors x 2) + (20 Very Poors x 1) ) ÷ 305 Ratings = 4.341
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Maples Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Nov 2024

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 13 Oct 2025

General Nursing and Mild Dementia Care, Residential, End of Life, Respite.

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Awards / Recognitions (2)

Meet the Team (1)

Nicola

Nicola Bundock

Job Title: Registered Manager Joined: 2023

Nicola is a registered nurse and nutritional lead who joined the health & social care industry in 2006 and was promoted to Registered Manager in 2017.

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