Oakland Village, Hall Farm Road, Swadlincote DE11 8ND
Group: Derbyshire County Council
Person in charge: Yvonne McCornish (Manager)
Local Authority / Social Services: Derbyshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Local Authority Owned , Registered for a maximum of 32 Service Users
Registered Care Categories*: Dementia • Eating Disorders • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment
Single Rooms: 32
Latest Care Quality Commission* Report on Oakland Village & Community Care Centre: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.2 (maximum of 10) for Oakland Village & Community Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Oakland Village & Community Care Centre in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Oakland Village & Community Care Centre is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.156 Points relating to the number of positive Reviews for Oakland Village & Community Care Centre is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 1 Reviews ÷ 6.4 Target = 0.156
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Oakland Village & Community Care Centre has a Review Score of 8.2 (8.156) from 1 Reviews
Review submitted from a Website Submission by Susan L (Daughter of Resident) on Saturday 20 January 2018. Relates to January 2018.
This was our first visit to Oakland and the staff were amazing - many going out of their way to help us to help my mother who has recently been diagnosed with combination dementia.
I would like to personally thank the Estate Manager who went out of his way to show us around the facility and the receptionist who was amazingly kind and helpful.
My parents live nearby but had never had the courage to walk into the village. The experience they had with the kindness and attention to detail shown by ALL the staff but particularly the estate manager and receptionist which has encouraged them to come again - thank you.
How likely would you be to recommend Oakland Village & Community Care Centre? Extremely Likely
Chris Betts, Service Manager at Oakland Village & Community Care Centre responded to this review on 22 Jan 2018:
Thank you for such wonderful feedback. We are very proud of the service provided by all the staff who work at Oakland.
There are currently no awards/recognitions posted yet for Oakland Village & Community Care Centre
There are currently no Care Home Idol entrants who have performed at Oakland Village & Community Care Centre