Hambleton Grange

Station Road, Thirsk YO7 1QH
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9.6 72 Reviews
  • Hambleton Grange, Thirsk
Hambleton Grange in Thirsk offers high-quality residential and dementia care.

Staff are warm and compassionate and provide care that is tailored to the needs of the individual. The rooms are attractively decorated and include a flat screen smart TV, WiFi, a mini fridge and a telephone point.

Residents can enjoy a good range of nutritious meals and snacks. There is also an onsite hair and beauty salon where residents can go and be pampered. Every week there is a full and varied programme of activities.
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Care Provided by Hambleton Grange

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1588
  • Self-Funded Residential Dementia Care: from £1588
  • RESPITE Self-Funded Residential Care: from £1747
  • RESPITE Self-Funded Residential Dementia Care: from £1747

Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.

These prices are only a guideline, please contact Hambleton Grange to find out the exact price for your requirements.

Contact Hambleton Grange to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Hambleton Grange to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sandra Anderson (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (50)
  • Single Rooms with Ensuite Wet Room (50)

Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Hambleton Granges are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.

Parking

  • Hambleton Grange has plenty of onsite parking for visitors.

Hambleton Grange Reviews (72)

9.6

Hambleton Grange has a Review Score of 9.6 (9.588) out of 10, based on 24 reviews in the last 2 years.
Over all time Hambleton Grange has 72 reviews.

Overall Experience
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Reviewer Connection to Hambleton Grange
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Total of 72, showing 21-40
Review from Simon S (Son of Resident) published on 28 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
So many activities which they encourage those that can to get involved with both on and off site. Mum almost always in their photos in their newsletter clearly enjoying herself. Would highly recommend this home.
Reply from Clare Sheehan, Careline Advisor at Hambleton GrangeWe'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them! Thank you, once again, for your kind words.
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Review from P R (Son of Resident) published on 25 October 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Not ideal. We found dementia care and the understanding of dementia poor and this view was repeated by others who knew Hambleton Grange better than us.
Our 91-year-old mother was left stranded in hospital for 10 days when fit to be discharged. Distressing for her, completely the wrong place for a person
with dementia and a needless waste of public resources and total disregard for NHS - its staff were unimpressed.
Hambleton Grange/Ideal Home management shows no sign of concern - no calls to the hospital or us.
When an Ideal Home manager finally called, she apologised for apologising so much, promising an independent third-party investigation. Now, we've been told it will be an internal investigation.
Also, we found the approach to records very dubious. Once they failed to send our data despite multiple requests - we guessed it was being altered. The second time the data changed between the time when we asked the duty manager to read it to us over the phone, and the time we received a copy.
Reply from Clare Sheehan, Careline Advisor at Hambleton GrangeThank you for leaving this review. Please be assured that we take all feedback seriously and view feedback as an opportunity to learn and improve. We are in communication with you directly and we are looking into your concerns.
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Review from P G (Son of Resident) published on 8 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in respite at HAMBLETON Grange for the second time. I cannot fault the home and in particular the staff and manager. They made us feel so welcome and made Mum and all of us feel at home as soon as we walked in. I can't begin to tell you what a difference that makes to us as a family contemplating
moving Mum to a care home on a more permanent basis
Reply from Clare Sheehan, Careline Advisor at Hambleton GrangeWe'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them! Thank you, once again, for your kind words.
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Review from L W (Daughter of Resident) published on 26 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved into Hambleton Grange in July 2023 on a permanent basis. She has received the best care and attention. The staff have been caring, professional, kind and understanding towards her. When visiting, we have found staff friendly and welcoming.
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Review from R W (Son of Resident) published on 3 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's a lovely home.
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Review from Joan G (Relative of Resident) published on 13 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very nice and welcoming.
Reply from Charlotte Jackson, Customer Care Administrator at Hambleton GrangeThank you for taking the time to write a review for Hambleton Grange.
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Review from Lesley P (Relative of Resident) published on 13 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Poor car parking for visitors.
Reply from Charlotte Jackson, Customer Care Administrator at Hambleton GrangeThank you for taking the time to leave a review, we will pass your comments to the team.
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Review from Bernard G (Relative of Resident) published on 13 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very nice, polite and warm welcoming reception.
Reply from Charlotte Jackson, Customer Care Administrator at Hambleton GrangeThank you for taking the time to write a review for Hambleton Grange.
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Review from M L (Resident) published on 13 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I chose to live in the care home. Getting older and less well, it is very helpful to have staff available who are pleasant and supportive. Also, my apartment is pleasant, as is the sitting room. I imagine that it is good for events. My daughter is pleased that I am cared for and that I am happy.
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Review from A H (Wife of Resident) published on 24 August 2023 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Initial visit to Hambleton Grange, with the excellent receptionist, we were impressed. My husband went in at the end of June for 2 weeks of respite with a view to a long-term stay. His advanced stage of Vascular Parkinson's makes it very difficult for me to manage at home. Within a short time, he developed
sores on his buttocks and no one mentioned this until I helped change him. He saw the district nurse but the condition worsened. There were insufficient staff to help him use a urine bottle when needed. Urine bag often not rinsed out and urine on the bathroom floor. The food seemed quite good. Some care staff were excellent and some very poor and no liaising between management and me. He is now home again.
Reply from Terri Kidd, PR Executive at Hambleton GrangeThank you for leaving this review - we take all feedback seriously and will look into these concerns. Please be assured that our staffing levels are based on the needs of our residents and generally run above the required allocation. Should you wish to discuss this further, you can get in touch with our Customer Care Team.
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Review from Tricia P (Daughter-in-law of Resident) published on 17 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Relative has settled well into new accommodation. Helped by a calm, supportive atmosphere provided by staff.
They are all kind, patient, and sensitive to individual needs and preferences of the residents.
Standard of personal care provided is high and dignity/privacy maintained as appropriate. Residents
encouraged to mix but can have quiet times in their rooms if desired.
Visitors are made welcome throughout the day and staff are aware of changes in management of care and update relatives as required.
Reply from Terri Kidd, PR Executive at Hambleton GrangeThank you for taking the time to send a review. Our person-centred approach is pivotal to the care we provide, every resident should feel completely at home and catered to wherever possible. This results in such a lovely atmosphere in the home, and you are always welcome to join us whenever you would like!
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Review from John B (Husband of Resident) published on 14 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Prior to 2019, my wife and I lived in a certain location and were delighted to get my wife into Hambleton Grange where we could visit her, having received good reports of service and staff, service and the food is of a high standard. The rooms are clean and the accommodation is of a high standard. The
existing doctor's practice is the same as ours as their records will show. We have been treated well by all staff and management.
Reply from Terri Kidd, PR Executive at Hambleton GrangeThank you for taking the time to write a review, we are pleased we could accommodate your wife in such a convenient location and that you have had such a lovely welcome.
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Review from M I (Husband of Resident) published on 18 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely grateful for the care given to my wife and the support given to me personally from the carers and staff. It was reassuring to know that she was in a secure and safe environment.
I was able to visit her daily and would recommend Hambleton Grange to any family needing dementia care for
their loved ones. Thank you.
Reply from Terri Kidd, PR Executive at Hambleton GrangeThank you so much for taking the time to send a review, we are so glad we were able to support you and your wife and your recommendation means a great deal.
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Review from C G (Husband of Resident) published on 1 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good.
Reply from Charlotte Jackson, Customer Care Administrator at Hambleton GrangeThank you for your review we will pass it on to our team
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Review from Christine B (Daughter of Resident) published on 12 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Dad really enjoyed his three week respite holiday at Hambleton grange.
He was very comfortable. The staff were friendly and welcoming. It felt like home from home.
Reply from Terri Kidd, PR Executive at Hambleton GrangeThank you for leaving this kind review for our team at Hambleton Grange, who will be thrilled to hear that your dad enjoyed his time in the home. We’ll be sure to pass your message on to the team.
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Review from H C (Wife of Resident) published on 8 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have already recommended Hambleton Grange to a neighbour whose husband needs long-term dementia care. Hambleton Grange has been really good and caring towards my husband. The staff and facilities are excellent. Thank you.
Reply from Terri Kidd, PR Executive at Hambleton GrangeOur team at Hambleton Grange will be so pleased to hear your lovely recommendation; thank you! We’re happy to hear you feel your husband is well-cared for in the home and hope he continues to enjoy living with us.
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Review from Tom W (Son of Resident) published on 25 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother became a resident at Hambleton Grange care home in February 2022. It was a relief to me that she was admitted to the home, as she had a number of medical needs. Throughout her time at Hambleton Grange, I was totally satisfied with all aspects of her care. The staff were excellent. Nothing
was too much trouble for them, and they were extremely considerate to both residents and visitors. From the moment I entered the building and was greeted by the front-of-house manager, I knew my mother was in capable hands.
Reply from Terri Kidd, PR Executive at Hambleton GrangeThank you for your review. We really appreciate you taking the time to leave such great feedback for Hambleton Grange. The care team in the home are dedicated to giving the best care and support to our residents and their families, so it's heartwarming to hear that you feel you and your mother were in capable hands. Please do not hesitate to get in touch should you need anything further.
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Review from Gill H (Daughter-in-law of Resident) published on 1 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We found that the home had improved greatly since our previous visit. All the staff we met were extremely welcoming, and staff on the top floor went over and above to be helpful. We visited with our daughter and young grandchildren, and the staff were so kind to them - providing drinks, biscuits and
crisps and ensuring a welcoming room to visit our relative. Our visit was very uplifting, and the atmosphere seemed so much more cheerful.
Reply from Terri Kidd, PR Executive at Hambleton GrangeThank you for leaving your feedback. The team at Hambleton Grange will be thrilled to hear that you and your family had such a lovely visit. We hope to see you again soon. Thank you, again!
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Review from Paul H (Son of Resident) published on 11 April 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Now the home is open for visits after the pandemic, a huge amount needs to be done to be more welcoming to visitors. On a recent visit we felt like we were a nuisance for visiting. Temperature checking is still inaccurate (reading far too low). We have pointed this out for months. Staff seemed preoccupied,
not friendly, but quite curt.
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Review from Ann G (Wife of Resident) published on 9 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This was respite care for two weeks. My husband has no short-term memory. When I telephoned the first day, he told me he was lonely and I think he needed help to feel comfortable. One day he did not look great, with unbrushed hair and a very poor shave. My husband told me the food was fine, I could
not get any news about activities.
Reply from Rebekah Steward, Customer Care Team at Hambleton GrangeThank you for taking the time to review Hambleton Grange. Feedback is extremely important to us and we pride ourselves on really making a difference in our residents’ lives. We understand it can be a difficult process moving and we support our residents to become settled in their new environment as quickly as possible, although this will be different for each new resident. We are sorry you did not receive information on activities – we do have a varied activities program which is tailored to suit all individuals past times and interests and we aim to have this available to all relatives. If you would like to discuss anything further, please do not hesitate to contact our Customer Care Team.
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Current Review Score: 9.6 (9.588)

Overview of Review Score

The Review Score of 9.6 (9.588) out of 10 for Hambleton Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.588 for Hambleton Grange is calculated as follows: ( (195 Excellents x 5) + (67 Goods x 4) + (4 Satisfactorys x 3) + (5 Poors x 2) + (6 Very Poors x 1) ) ÷ 277 Ratings = 4.588
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hambleton Grange is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (4)

Lindsey

Lindsey Ashby

Job Title: Front Of House Manager Joined: 2013

“I enjoy spending time with the residents when I can, and I always try to get involved with the activities which are going on.”


Lindsey joined Hambleton Grange when it opened in July 2013. Coming from a banking background, she has enjoyed the challenges which a career change brings and finds her current role particularly fulfilling. Lindsey understands the vast array of emotions felt when people come to look at the possibility of moving into residential care and accordingly she does her best to make the process of enquiring, viewing and ultimately moving as easy and stress free as possible. Her favourite part of her role is getting to know the residents and their families, and joining in with the various daily activities which are on offer at the home.

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Nicola Bales

Job Title: Regional Director

Nicola is the Regional Director.

Sandra

Sandra Anderson

Job Title: Home Manager Joined: 2022

Sandra is the Home Manager at Hambleton Grange

Kelly

Kelly Thornton

Job Title: Care Manager Joined: 2023

Kelly is the Care Manager at Hambleton Grange.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hambleton Grange to verify any information. View our terms and conditions. Hambleton Grange has an Enhanced Service - more info.