Hambleton Grange

Station Road, Thirsk YO7 1QH
Review Us
9.6 70 Reviews
  • Hambleton Grange, Thirsk
Hambleton Grange in Thirsk offers high-quality residential and dementia care.

Staff are warm and compassionate and provide care that is tailored to the needs of the individual. The rooms are attractively decorated and include a flat screen smart TV, WiFi, a mini fridge and a telephone point.

Residents can enjoy a good range of nutritious meals and snacks. There is also an onsite hair and beauty salon where residents can go and be pampered. Every week there is a full and varied programme of activities.

Care Provided by Hambleton Grange

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350

Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.

These prices are only a guideline, please contact Hambleton Grange to find out the exact price for your requirements.

Contact Hambleton Grange to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Hambleton Grange to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Sandra Anderson (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (50)
  • Single Rooms with Ensuite Wet Room (50)

Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Hambleton Granges are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.

Parking

  • Hambleton Grange has plenty of onsite parking for visitors.

9.6

Hambleton Grange has a Review Score of 9.6 (9.608) out of 10, based on 26 reviews in the last 2 years.
Over all time Hambleton Grange has 70 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hambleton Grange
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Total of 70, showing 41-60
Review from M W (Niece of Resident) published on 17 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My uncle has now joined his wife at Hambleton Grange and the transfer from his previous care home has been handled sensitively and very efficiently by the caring and helpful staff at Hambleton Grange. Nothing has been too much trouble for them. I have appreciated this so much.
Reply from Rebecca Selkirk, PR Executive at Hambleton Grange
Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a…read more
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Review from Anne L (Daughter of Resident) published on 18 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the past year, living 200 miles from my father, it has been very reassuring to know he is in the caring hands of the staff at Hambleton Grange. I feel the attention and support he has; to be first-rate.
Reply from Rebecca Selkirk, PR Executive at Hambleton Grange
Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.
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Review from S P (Daughter of Resident) published on 11 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum really enjoyed her stay at the care home. She was looked after well, really enjoyed the food and liked her room. She was pleased when she was able to come out of quarantine and was able to meet other people. Would highly recommend. Thank you.
Reply from Rebecca Selkirk, PR Executive at Hambleton Grange
Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.
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Review from S B (Daughter of Resident) published on 16 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Choosing the right care home for mum was a very daunting and responsible decision but from walking through the doors on our very first visit we have always been made to feel very welcome. We are encouraged to treat Hambleton Grange as mum's home and visit whenever we choose. Mum has settled extremely
well. The care and support that she receives is excellent and the staff and management are very helpful to us all. Mum will often tell me that she is in a lovely hotel with very friendly people and she is having a great time - I think that says it all! I would certainly not hesitate to recommend Hambleton Grange.
Reply from Rebecca Selkirk, PR Executive at Hambleton Grange
Thank you for kindly taking the time to write a review of Hambleton Grange and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our…read more
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Review from Moira S (Daughter of Resident) published on 18 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum settled into the home quickly and happily. The staff and management provide excellent care for her, and despite being unable to visit (indoors) because of covid-19, have kept fully in touch with me to ensure that Mum's needs are met.
Reply from Rebecca Selkirk, PR Executive at Hambleton Grange
Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.
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Review from Steve W (Son of Resident) published on 16 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
As their Attorney, I moved my parents into Hambleton Grange during the Covid pandemic - they were struggling at home, especially with my Dad's dementia. They moved from 90 miles away - the Care Home team expertly facilitated this long-distance transfer. Covid prevented any face-to-face meetings, so
I had a comprehensive video tour and the Manager spent a long time on the phone finding out my parent's Medical Histories, personalities and personal likes/dislikes. We personalised their adjacent rooms with familiar items prior to the move - pictures, books, personal items and clothing. It has proved to be an excellent move and they have both settled extremely well. My Mum is full of praise for the cleanliness, food and, most importantly, the friendly staff. She said: "I am very content here - the staff treats us like family". Personally, I have found the Manager and all her team to be very professional, helpful and superb at keeping me informed about my parent's welfare.
Reply from Rebecca Selkirk, PR Executive at Hambleton Grange
Thank you for kindly taking the time to write a review of Hambleton Grange and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our…read more
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Review from Judith L (Niece of Resident) published on 28 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have no hesitation in recommending Hambleton Grange.
Until mid-February 2020, my 88-yeard-old aunt has had respite care following an injury sustained after a fall.
During her stay, she was treated with the utmost respect, with kindness and care from all the staff. Hambleton Grange is a modern,
purpose-built home, with light airy rooms and en-suite.
The varied communal areas are beautifully presented with comfortable seating and dining areas.
There are many stimulating activities throughout the month, whilst encouragement is given to join in; there is no pressure to do so.
When I have visited, without exception, I was acknowledged by every member of staff; all were friendly and professional.
I live many miles away from my aunt and was confident that she was being well cared for by staff who took time and patience to do so.
My aunt's only regret - is that she returned home before the horse racing season started as she would have had a Grandstand view!
Reply from Rebecca Selkirk, PR Executive at Hambleton Grange
Thank you for kindly taking the time to write a review of Hambleton Grange and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our…read more
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Review from S B (Daughter of Resident) published on 17 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum and Dad stayed here at Hambleton Grange for respite. The staff were friendly, helpful and very professional. Nothing was too much trouble. We will definitely use Hambleton Grange again if and when needed.
Reply from Rebecca Selkirk, PR Executive at Hambleton Grange
Thank you for kindly taking the time to write a review of Hambleton Grange and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our…read more
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Review from Marion T (Wife of Resident) published on 26 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having visited several care homes while looking for a place for my husband Hambleton Grange was by far the most pleasant. It was bright and cheerful and had a home-like feel. No unpleasant smell or chairs around the outer of the room. It was lovely to have a quiet lounge. Somewhere to be a little more
private if a few family members were to call. The majority of the staff were lovely but there is always room for improvement. Need to keep more permanent staff and less agency.
Reply from Samantha Blair, Customer Care Advisor at Hambleton Grange
Thank you for your review of Hambleton Grange. Feedback is extremely important to us and we really appreciate you taking the time to share your experience with us. We understand that moving can be a…read more
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Review from C W (Daughter of Resident) published on 12 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident for nearly five years, and in all that time I cannot fault the care and compassion shown to her. Even at the end, the staff treated her with respect and dignity, but also with love. I can only thank the staff for all they did for my mother's care and wellbeing.
Reply from Samantha Blair, Customer Care Advisor at Hambleton Grange
Thank you so much for your review of Hambleton Grange. We really appreciate you taking the time to write such lovely words at what must be a difficult time for you and your family. We are so pleased…read more
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Review from Stewart (Son of Resident) published on 10 July 2019 Submitted via Website • Report
Overall Experience 3.0 out of 5
After 2 years at this home, Mum had to leave when they said she needed dementia nursing care which is not provided there.
Both a council assessment and the home Mum moved to stated she didn’t need nursing care so does this home simply not want residents who become difficult?
This home disappointed
in several ways after this:-
-   Calls from carers on subjects deserving management attention like DNR decisions
-   Mum still in bed (smelling of urine) at 4:30pm, deemed “unacceptable” even by the manager
-   Mum (again) being sent to hospital alone in an ambulance and in A&E for 3 hours
-   Mum’s teeth being lost, having to leave this home without the top set
-   Several requests for a haircut not actioned leaving a relative to cut it
Most upsetting was finding Mum’s wedding ring missing on the day she left. 3 times I was told someone would call me, but no one ever did.
There are real stars amongst the staff, but issues remain in front line care decisions and actions.
Luckily Mum’s settled well in her new home where staffing is noticeably higher.
Reply from Samantha Blair, Customer Care Advisor at Hambleton Grange
Thank you for reviewing our home. We value all feedback and take any issues raised extremely seriously. If you would like to discuss anything further, please contact me directly on 0113 385 4131.
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Review from Annie K (Daughter of Resident) published on 20 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Placing a loved one into care is such a difficult and emotional decision however the family feel that our dad going to Hambleton Grange has been a positive experience. The building is clean and tidy, the rooms are a good size, well equipped and maintained and the staff are friendly and accommodating.
Managers always listen to any queries or requests. They have got to know our dad well, and are familiar with all his ‘quirks’ and have learnt how to deal with them. They have gone out of their way to mark special occasions such as family birthdays and his own 90th. Although we would have loved him to remain at home, we all recognise that he is much better off being looked after and in many ways is calmer being away from the responsibilities he felt were in his shoulders being at home. Of course, he has good and bad days and I am sure that he will react better with some carers better than others, but that is human nature and not a reflection on staff. We know he is safe and well cared for.
Reply from Kristyna Hunt, Communications Executive at Hambleton Grange
Thank you so much for your review of Hambleton Grange. We are so pleased to hear that your dad's move has been a positive experience for you all and that he has settled well. We understand that moving…read more
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Review from Sue S (Daughter of Resident) published on 20 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Making the decision for dad to go into care was tough as it meant mum and dad living separately after nearly 65 years of marriage. He had a few sessions of respite which worked well and has been a permanent resident for nearly 6 months. He’s calmer without the stresses of trying to manage at home, has
settled well, and mum’s quality of life has improved too.
Staff are fantastic and there is always someone available if you have anything you want to discuss. They go the ‘extra mile’ to make their residents feel special - we had a wonderful 3 generation family celebration to mark dad’s 90th birthday last month and I will always treasure my memories of that day. Dad began his working life in the ‘tea trade’ and staff organised a special day for him to experience the present day equivalent at Taylor’s, Harrogate. Dad loved it!
Hambleton Grange is well run, clean, food is of good quality, I am always made to feel welcome, and wouldn’t hesitate to recommend it to others.
Reply from Kristyna Hunt, Communications Executive at Hambleton Grange
Thank you so much for taking the time to review our home. How lovely to hear of your family celebration at Hambleton Grange and of Dad's day at Taylor's - we are sure there will be many more events…read more
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Review from Kenneth M (Husband of Resident) published on 10 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In July 2018 it was decided that my wife would go into Hambleton Grange for two weeks to give me a rest. I noticed after about three days that she was looking much happier than when she was at home and she agreed with me that she was. A day or two after this I asked her how she would feel about staying
there, she said she would be happy to do so. I think one of the reasons for this is that the staff are so pleasant and helpful and she gets on very well with them.
Reply from Samantha Blair, Customer Care Advisor at Hambleton Grange
Thank you so much for your lovely review. We are so pleased to hear how well your wife has settled at Hambleton Grange and all the care team agree it is a pleasure to have your wife living with us.…read more
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Review from Janet H (Daughter of Resident) published on 10 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The standard of care my mother received was very high and the fact she was content is a testimony to that.
To many of the staff, it was obviously more than just a job and they showed they really cared. The support and concern showed to us, her family, in the last few days of her life was much appreciated.
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Review from Jonathan H (Son of Resident) published on 3 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been resident at Hambleton Grange since April this year; we’ve consistently been pleased and impressed by the quality of care he has received. Since his dementia has worsened, he has lost his mobility and is dependent on wheelchairs and hoists but in spite of these issues, the staff, knowing
of his great love of trains, managed to take him on a trip to the National Rail Museum in York. The day meant so much to him and I’d like to say publicly how brilliant the staff were. Thank you!
Reply from Samantha Blair, Customer Care Advisor at Hambleton Grange
Thank you so much for your kind words. Our trips are selected with our residents' interests and hobbies in mind so we have your fathers’ love of trains to thank for our recent trip out to the…read more
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Review from Alison W (Daughter of Resident) published on 19 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been living at Hambleton Grange for 4 years and has had the most professional care in every aspect of her life. The staff are the biggest asset and know mum personally and understand fully her likes and needs.
The food has been of a consistently high standard, even when mum has had to rely
on a soft food diet
The cleanliness is consistently good. The only complaint has been the confusion of mum's laundry, as some of her clothes, ( and shoes and slippers) have gone missing and she has other people's clothes in her wardrobe. Mum is always dressed in matching clothes and jewellery, which impresses us that someone has taken the time every day to do this for her
The staff on reception are always friendly and professional.
We have noticed more recently a higher turnover of staff which can make it more difficult to discuss mum's needs.
No matter when we turn up for a visit we are made most welcome and invited to help ourselves to tea and coffee
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Review from Moira D (Daughter of Resident) published on 8 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the care, housekeeping, hairdressing and entertaining staff have been superb over the last year, always going the EXTRA mile even under extremely difficult circumstances.
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Review from Jan P (Daughter of Resident) published on 10 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am not able to visit my mum as often as I would like but I telephone every day. As well as transferring my call to my mum, the Hambleton Grange team give me an update eg. to prompt her about a chiropody appointment or to let me know she enjoyed a particular entertainment, activity or new menu choice.
This helps mum and I connect, which is important when dementia can leave those affected feeling disorientated. I feel she is receiving the best care and this is good for mum and good for me.
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Review from Hamish (Son-in-law of Resident) published on 24 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Management: Excellent
Front of house manager: Excellent
Premises: Modern, very good
Visiting: Flexible
Food: Very good
Carers: All very good, helpful and caring
Overall: Excellent that's why we chose Hambleton Grange. Well Done.
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Current Review Score: 9.6 (9.608)

Overview of Review Score

The Review Score of 9.6 (9.608) out of 10 for Hambleton Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.608 for Hambleton Grange is calculated as follows: ( (212 Excellents x 5) + (69 Goods x 4) + (4 Satisfactorys x 3) + (5 Poors x 2) + (6 Very Poors x 1) ) ÷ 296 Ratings = 4.608
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hambleton Grange is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

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Meet the Team (4)

Lindsey

Lindsey Ashby

Job Title: Front Of House Manager Joined: 2013

“I enjoy spending time with the residents when I can, and I always try to get involved with the activities which are going on.”


Lindsey joined Hambleton Grange when it opened in July 2013. Coming from a banking background, she has enjoyed the challenges which a career change brings and finds her current role particularly fulfilling. Lindsey understands the vast array of emotions felt when people come to look at the possibility of moving into residential care and accordingly she does her best to make the process of enquiring, viewing and ultimately moving as easy and stress free as possible. Her favourite part of her role is getting to know the residents and their families, and joining in with the various daily activities which are on offer at the home.

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Nicola Bales

Job Title: Regional Director

Nicola is the Regional Director.

Sandra

Sandra Anderson

Job Title: Home Manager Joined: 2022

Sandra is the Home Manager at Hambleton Grange

Kelly

Kelly Thornton

Job Title: Care Manager Joined: 2023

Kelly is the Care Manager at Hambleton Grange.

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