Ambleside

Evesham Road, Dodwell, Stratford-upon-Avon CV37 9TG
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9.8 97 Reviews
  • Ambleside, Stratford-upon-Avon
Ambleside is a purpose-built Care UK home in Stratford-upon-Avon. The care home provides professional and personalised residential care, as well as short-term respite care and sensitive end of life care.

The superbly decorated interiors include a coffee shop, hair and beauty salon, cinema and spacious en-suite bedrooms, many of which open onto large, secure gardens. Other rooms have stunning views over the surrounding countryside.

The dedicated team believes that moving into a care home is just another part of life, and they are passionate about supporting residents to enjoy a wonderful, fulfilling lifestyle. With easy access to surrounding towns, residents can enjoy a rich cultural heritage on days out.

Ambleside is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1631
  • Self-Funded Residential Dementia Care: from £1721
  • RESPITE Self-Funded Residential Care: from £1841
  • RESPITE Self-Funded Residential Dementia Care: from £1931

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Ambleside to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Charlotte Levin (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Parking

  • Onsite parking

Ambleside Reviews (97)

9.8

Ambleside has a Review Score of 9.8 (9.835) out of 10, based on 22 reviews in the last 2 years.
Over all time Ambleside has 97 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Ambleside
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Total of 97, showing 21-40
Review from S M (Daughter of Resident) published on 21 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
On her first visit to Ambleside, Mum was only two metres inside the door when she told us she wanted to live there. She saw happy, friendly people, mingling and chatting with each other. There is a lovely, positive atmosphere that has made the whole family feel very welcome and reassured that Mum is
surrounded by good people. The staff have all gone above and beyond to help Mum settle into her new home. You can’t fault the facilities. The staff, have listened to and acted on all the little details that demonstrate each resident is treated as an individual and is valued.
Even with our mum being keen to make the move, it is still a very significant and emotional process. We can’t thank the Ambleside team enough for making everything as joyful and as easy as possible. The whole family feel supported. Visiting Mum is just lovely. It’s great to see her happy, well cared for, in lovely surroundings, thoroughly enjoying the plentiful supply of great food and feeling safe.
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Review from Rosemary A (Daughter of Resident) published on 19 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Ambleside with an infection we didn't know about. She has been very ill but the staff have looked after her so well. The care manager of her suite has been absolutely amazing. All the staff are lovely and we even found the cleaner having a coffee with Mum as Mum wanted the company. It's
a lovely place. Residents are treated with such dignity and respect. My brother and I are happy with our choice.
Reply from Reviews Team, Reviews Team at Ambleside

Hi Rosemary, thank you very much for taking the time to leave us feedback about your experience.
At Ambleside Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Claire T (Daughter of Resident) published on 19 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot thank the team at Ambleside enough. The love and care they have shown to our father (and ourselves) has helped make a very difficult time so much easier. The team were extremely sensitive to our needs and the ongoing care truly reflects what a homely, supportive and inclusive community that
they provide. Everybody consistently goes above and beyond with nothing being too much trouble and always with a smile. Thank you, simply does not cover the depths of our gratitude and appreciation.
Reply from Martha Piper, Reviews Team at Ambleside

Hi Claire, thank you very much for taking the time to leave us feedback about your experience.
At Ambleside Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks, the Care UK team.

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Review from Anne H (Wife of Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
If only there were more nursing homes like Ambleside, so caring and always a happy face. My husband is paraplegic, the staff are kind to him and he's so happy and his care is wonderful. They have a marvellous manager and deputies, I cannot fault them in any way. If anything goes wrong it's attended
to straight away. Thank you, Ambleside.
Reply from Holly Cole, Reviews Team at Ambleside

Thank you very much for taking the time to leave us feedback about your experience.
At Ambleside Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks, the Care UK team.

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Review from Ian J (Son of Resident) published on 10 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Customer Relations Manager has been very helpful with the administration and process for admitting my father who is 92 years old. Moved him to a better room when one became available. The staff are providing excellent care and feedback to my sister and I and treaty Father with dignity and compassion.
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Review from Hazel T (Friend of Resident) published on 13 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ambleside were extremely helpful and speedy when we needed to move a 91-year-old lady from another care home. The process was completed with ease and the managerial staff were superb. The food has been excellent and very varied. All the staff are very friendly and nothing is too much trouble for them.
We are pleased with the decision made to move to Ambleside, the resident has settled in very well. The care received so far has been great and we have been made to feel very welcome.
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Review from Chris B (Son of Resident) published on 11 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a wonderful home. My father entered Ambleside when my father's dementia/general health spiralled out of control. The staff were absolutely brilliant, supporting not only my father but also the family. The staff looking after my father are so caring and kind, getting him involved in many activities.
I cannot convey how happy I am to see my Dad so well cared for.
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Review from Crispin B (Son of Resident) published on 6 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had to move into Ambleside at very short notice. The process of arranging for her to move in was made really easy by the attentiveness of the managerial staff, and that took the stress out of a difficult situation, which I was very thankful for. On my initial visit, once she'd moved in, she was
adamant that she wanted to return home. However, by the second visit, she seemed really settled. I believe that was because of the support she was being given by the Ambleside carers, and a recognition by her that she was in a place where she was being cared for - and at age 91, that is what she needed. I've been impressed by the home itself, it's clean, tidy and spacious and it has a very calm atmosphere. All in all, this has been a really positive move and I'm confident that mum is living in a caring and supportive environment.
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Review from Julia R (Daughter of Resident) published on 19 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ambleside have looked after my mum since March 2022. The staff are lovely and caring, and they went to a lot of trouble to help her settle in. Although she was adamant at first that she only wanted to stay for a few weeks, she now says going there is the best thing she could have done and is really
happy. She has made friends and there is always someone around to have a coffee with or walk round the (extensive) gardens with.
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Review from Elizabeth S (Daughter of Resident) published on 10 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are all very friendly and helpful and nothing is too much trouble. The food is excellent and of high quality, my parents enjoy it immensely. Every time I visit all areas look clean and comfortable. The management are attentive and the customer relations person is always willing to help with
any problems that might arise.
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Review from Graham A (Nephew of Resident) published on 15 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 90-year-old aunt had been struggling at home alone for a number of years, resisting help and refusing to have in-home care. Eventually, this resulted in a decline in living standards and her personal care had started to lapse. After a few hospital stays on safeguarding concerns we managed, with the
help of the Ambleside staff, to convince my aunt to spend a few weeks "holiday" at Ambleside. The staff were fantastic in settling my aunt and finally when the time to go home came, my aunt did not want to leave, so now she is a permanent resident. The team at Ambleside have been very supportive throughout. Communication is first rate and nothing is too much trouble. The home itself is clean and well managed with good facilities and plenty of activities.
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Review from A O (Son of Resident) published on 31 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
After an extensive search, we decided to place my father into respite care at Ambleside for two weeks. As it was working out so well this was made permanent. What attracted us to Ambleside initially was the fact that it was purpose-built, spacious, very clean, and with extensive gardens and communal
areas. The cafe is a particular favourite. The staff are all very friendly and the food is excellent - they have a very talented chef. The rooms are very well appointed and the low-rise, wide span of the building creates a very airy, bright, and pleasant environment.
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Review from Elizabeth D (Sister of Resident) published on 24 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister's move to Ambleside after being in several Birmingham hospitals for most of 2022 was a big decision because she also left her own home. She agreed it would be sensible to live near me and within a short time said she was happy there. I visited 2 other local nursing homes but from entering
Ambleside it felt ‘good’. The staff member who greeted me explained Ambleside would be my sister's home - not somewhere she herself worked! Continuing the appointment I was assured about the care level and how my sister's nursing needs would be met. I visit whenever I want and while there it’s like being in my sister's own home; I make a drink, can have a meal and staff are always available to answer questions about my sister's personal or medical needs. I’m so thankful that she’s safe! Ambleside nurses quickly identified when my sister medically deteriorated and had to be admitted to hospital (twice in a short time) but then welcomed her back providing the same great care and always keeping me informed.
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Review from S N (Daughter of Resident) published on 5 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother needed respite care for three weeks at short notice. Ambleside was brilliant in arranging this for her. The personnel we liaised with empathised with our family who felt under a time pressure to find suitable accommodation. The staff were very welcoming on arrival and provided good care throughout
the stay.
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Review from J N (Respite Resident) published on 14 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having had a total hip replacement I had 2 weeks of respite care to begin recovery. Deciding to do this and use the facilities of Ambleside was one of my best decisions. They helped me have confidence and care to move back home at the end of 2 weeks. A very comforting and caring environment.
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Review from A S (Daughter of Resident) published on 30 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has only been a resident of Ambleside since the middle of April. Choosing the right care home for a loved one is never easy, but my expectations were exceeded right from the start, so the decision actually wasn't too difficult to make. All of the staff (and I mean ALL) are genuinely kind and
caring, and many have gone the extra mile to ensure that her transition to this new way of life has been as easy as possible. There have been a few emotional wobbles along the way but these have been handled with sensitivity and care, and communication with myself is always open and honest. On the whole mum has settled in far quicker than I had anticipated, and I too feel very welcome as part of this new extended family. She thinks the staff are wonderful and she enjoys the open, airy environment, especially the gardens. She has been encouraged to join in the daily activities, is making new friends and seems to have found a competitive streak she didn't know she had!
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Review from D G (Daughter of Resident) published on 30 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent five and a half happy years at Ambleside and during that time it become home, and the staff became family, not only to her but also to myself and my family. During the lockdowns of the pandemic the manager and staff went above and beyond to retain communications between residents and
their families, which was much appreciated and avoided many of the issues experienced at other homes. Due to the care and measures put in place by the manager, we were confident the residents were safe and protected as much as possible. Throughout her time at Ambleside my mother was treated with dignity, friendliness and great care by all the staff. A belated but nonetheless heartfelt thanks to all the special people at Ambleside who showed us such kindness over the years. The home is warm and welcoming, fresh and happy, with smiles and friendly words (and a coffee!) always waiting. I have no hesitation in recommending Ambleside to anyone considering residential care for a loved one.
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Review from Rachel W (Daughter of Resident) published on 24 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ambleside is a modern, bright, safe and warm home with a friendly and welcoming vibe. My father's care needs are always met promptly, and staff across all disciplines consistently show a positive and upbeat attitude. Staff are approachable and considerate to both residents and visitors. Ambleside feels
like a home, not an institution where residents are treated as individuals. There are a range of activities across the week, and residents are encouraged to join in if it is something they would enjoy. Food is of a consistently good standard, and the gardens and cafe are pleasant surroundings for families and friends to meet. I would certainly recommend the home and feel fortunate that my father lives there.
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Review from Lesley C (Daughter of Resident) published on 21 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's wonderful that the home is back to pre-covid activities for the residents. Fantastic singers/musicians have been entertaining residents and visitors. Lovely signs of spring appearing everywhere within the home. Staff going the extra mile to make Ambleside 'a home away from home'. The cafe is again
the meeting hub for visitors and residents alike.
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Review from J J (Daughter of Resident) published on 18 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care for my Mum has been excellent. The process of choosing and entering the home last July was made much easier by the sympathetic customer manager based at the home. After a stroke in December, the staff worked very hard to get Mum walking, talking and eating again and never assumed that these were
things she would no longer be able to do. The home environment is lovely and spotlessly clean and the cafe is a great place for visiting. The food is excellent and when Mum needed puréed food for a while after her stroke this was presented as separate items with carrots in the shape of a carrot which is so much more appetising and dignified than a bowl with everything mixed together. Activities are increasing after Covid-19 and are well planned and enjoyable. Most importantly the staff are fantastic and caring. Everyone from reception to cleaners to carers knows Mum and the continuity of staff seems to be very good too. The manager is approachable, available and runs the home very effectively.
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Current Review Score: 9.8 (9.835)

Overview of Review Score

The Review Score of 9.8 (9.835) out of 10 for Ambleside is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.835 for Ambleside is calculated as follows: ( (229 Excellents x 5) + (18 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) + (3 Very Poors x 1) ) ÷ 255 Ratings = 4.835
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ambleside is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Feb 2025

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (99)

Meet the Team (1)

Charlotte

Charlotte Levin

Job Title: Home Manager Joined: 2017

I began working for Care UK in 2017, and it was evident from my first day that Care UK has a strong ethos and is passionate about delivering high standards of care.


Care UK is continually expanding and has many support teams available.


Before joining Ambleside, I was the deputy manager at Scarlet house. Prior to Care UK I held a number of roles at a domiciliary care and live-in care provider.


As Home Manager, it’s important to be a good listener, approachable, accommodating, motivated and have high standards.


My favourite part of the day is spending time with the residents and making a difference to their lives. It’s fantastic to see residents happy and smiling. Making a positive impact on their lives makes the stresses of the job worth it, and I look forward to continuing fulfilling residents’ lives at Ambleside.


It also makes me proud to see colleagues develop and progress their careers through mentoring and coaching. I enjoy sharing my skills and knowledge with the team and helping colleagues to follow and achieve their career aspirations.


Outside of work, I love going on days out with my son, eating out with friends, walking my dogs and going on holiday.

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