Badminton Place

Catbrain Lane, Cribbs Causeway, Bristol BS10 7TQ
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9.2 78 Reviews
  • Badminton Place, Bristol
Welcome to Badminton Place — Where Exceptional Care Meets Everyday Luxury

Nestled in Cribbs Causeway and easily accessible from both Bristol and Portishead, Badminton Place is a purpose-built, luxury care home offering residential, nursing and dementia care. Fully open to new admissions, the home blends five-star comfort with a vibrant community spirit.

From its elegant bistro and bar to a bespoke gym and beautifully landscaped outdoor spaces across multiple levels, every detail has been thoughtfully designed to enhance quality of life. With 71 spacious en-suite bedrooms, this is care reimagined — stylish, comfortable and tailored to you.

The experienced management team, exceptional hospitality staff and talented chefs help to create a warm, social atmosphere where residents feel truly at home. Whether enjoying a chef-prepared meal, taking part in meaningful activities, or relaxing with loved ones, life at Badminton Place is all about choice, comfort and connection.

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To learn more or book a personalised visit, sign up to their mailing list or get in touch with the team today.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 73 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700
  • Self-Funded Residential Dementia Care: from £1700
  • Self-Funded Nursing Care: from £1985
  • Self-Funded Nursing Dementia Care: from £2185
  • RESPITE Self-Funded Residential Care: from £1850
  • RESPITE Self-Funded Residential Dementia Care: from £1850
  • RESPITE Self-Funded Nursing Care: from £2135
  • RESPITE Self-Funded Nursing Dementia Care: from £2335

Our fee structure is dependency led and all fees are confirmed after a pre-admission assessment has been carried out.


Please note that all fees are fully inclusive, to include hairdressing, activities, outings, initial consultation with the physiotherapist, chiropody newspapers, massage therapist are just a few to list.

These prices are only a guideline, please contact Badminton Place to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Angela Madden (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020
  • Last Refurbishment: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (73)
  • Single Rooms with ensuite Wet Room (73)

Visiting

  • Badminton Place welcome all family and friends to visit at anytime, no appointments are necessary. If visiting, the home is happy to arrange a guided tour on a 1-1 at a time and date convenient to suit visitors needs.

Parking

  • Parking available on-site, including two disability spaces.

Badminton Place Reviews (78)

Total of 78, showing 41-60
9.2

Badminton Place has a Review Score of 9.2 (9.218) out of 10, based on 26 reviews in the last 2 years. Over all time Badminton Place has 78 reviews.

Overall Experience

  • 65
  • 8
  • 1
  • 2
  • 2

Date Published

78
6
13
26
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Review from H F (Daughter of Resident) published on 22 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are extremely pleased with Badminton Place. All the staff have been wonderful, providing Mum with exceptional care and all with a "nothing is too much trouble" attitude. Staff also look after visiting family members, and both my sister and I are always greeted with a friendly face from
reception right through to Mum's room - everyone we pass will say "hello" - it's a stimulating, caring and relaxing environment - more hotel than a care home!

Reply from Sarah Jacka, Client Relations Manager at Badminton Place

Dear Helen, thank you for sharing your review of Badminton Place recently. We are delighted that your mother has settled so well at our home. To see her enjoying the facilities and in the garden at different times during the day with the occasional glass of wine is wonderful to see. Your mother always has a smile on her face for everyone and has become a very big part of our family at Badminton Place.

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Review from Claire C (Daughter of Resident) published on 12 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Badminton Place is truly outstanding. The staff are brilliant, really attentive to the personality and needs of my mother. The decor and feel are more like a five-star hotel than a care home, though everything is adapted to be comfortable for the residents. Dementia is an awful illness, but residents
really get to make the most of life at Badminton Place. I'm so glad we found it after looking at a lot of places. Just fantastic.

Reply from Sarah Jacka, Client Relations Manager at Badminton Place

Dear Claire, thank you for your review. It is a pleasure to have your mother living with us at Badminton Place; she is a very big part of our growing community. Her enthusiasm for singing and enjoying all the activities that are offered is wonderful. We will share your positive comments with the whole team at Badminton Place.

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Review from P N (Son of Resident) published on 12 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The decor and facilities are excellent; it's like walking into a five-star hotel. The housekeeping is very good, everywhere looks spotlessly clean. Mum is happy there, and it's great to see that she's joining in on the activities on offer. Her care is exemplary. The staff go the extra mile to make her
room very homely. Mum is sad that some of the permanent staff have left since she's been there. She looks well and cared for.

Reply from Sarah Jacka, Client Relations Manager at Badminton Place

Thank you for taking the time to complete a review on Badminton Place. We are delighted to receive such wonderful comments. The team work hard to exceed all expectations and will be thrilled to receive the feedback you have provided.

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Review from Lyn H (Daughter of Resident) published on 18 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents went to Badminton Place for Respite Care. The staff are all friendly, helpful and attentive. Nothing is too much trouble. Any special food requests are met, which was brilliant for my Dad as he loves his chips and the Chef kindly cooked them for him whenever he asked. The facilities
are excellent, hair salon, cinema, bar and bistro to name just a few. The furnishings and decor are very tasteful and the rooms attractive. The staff are superb and arrange activities and outings.
As soon as we went for a visit to have a look at Badminton Place we knew they would be happy here and well looked after, and they were. I would recommend it to anyone who is looking for short-term or long-term care, and in fact, I have already done so to a number of people with relatives in need of care.

Reply from Sarah Jacka, Client Relations Manager at Badminton Place

Dear Lyn, thank you for your comments on Badminton Place. Your mother has just been for another short respite stay with us, and it was lovely to see her back again. The excellent comments you have provided will be shared with the team here at Badminton Place, and we do hope that we see your mother here again very soon.

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Review from H W (Resident) published on 5 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good and one very satisfied user, very relaxing and caring. Feel safe and well looked after. Very quick to pick up on problems for example 1st day I could not open a yoghurt pot, so they now open a little so I can and I did not even have to ask.

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Review from Stephen P (Son of Resident) published on 1 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been a resident at Badminton Place for just over a month, having moved from another care home.
We are so happy that we made the decision to move to Badminton Place! There are multiple activities on offer every day, and Dad has the encouragement to leave his room and join in. He seems a lot
more engaged and stimulated.
Badminton Place bills itself as a "luxury" care home. I'm pleased to say it lives up to its marketing. A lot of services which might be extra at some homes are included, and the home has excellent facilities for the residents to use and enjoy. Dad has reported that the food and care are excellent.
As it is a newly-built and opened home, it is still in the process of attracting new residents. We are looking forward to more residents moving in, so that the home would be even livelier and there will be even more social interaction for Dad.

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Review from Jonathan P (Nephew of Resident) published on 13 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just moved my Aunt of 101 years to Badminton Place. She is beginning to suffer from Alzheimer's disease as well as being very frail and requiring nursing care. The staff have been massively helpful and caring. They collected her (as well as her lift assist recliner chair) and settled her into
her room and are taking excellent care of her while she is in the initial two week quarantine period. As you might imagine quarantine is a difficult time for her. I am looking forward to seeing her next week when she will have had a chance to meet some of the residents.
This is my initial impression of this home, but they really have gone above and beyond their remit to ensure my Aunt is settled and comfortable. (This is why I have given an excellent report in all areas.)
A big thank you from me for making this difficult move an easy one.

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Review from Jean H (Wife of Resident) published on 10 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Badminton Place care home. The members of staff went out of their way to make my husband’s short stay as comfortable as possible, even during the difficult time of Covid restrictions. As a stroke survivor, he much appreciated their enabling approach which helped him on the road
to regaining his independence in a very safe environment This also included organising a physiotherapist who was able to take full advantage of the well-equipped gymnasium. My husband also appreciated the delicious meals he was able to have in the stylish bistro which also greatly helped his recovery.

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Review from Joan D (Resident) published on 18 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is my first time in this nursing home and I found it excellent and have booked to go in again for 2 weeks respite.

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Review from Joanne D (Daughter of Resident) published on 26 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express enough how pleased we are with the care and thought that my mother and father have been treated with during their stay at Badminton Place.
They are in the middle of a respite stay at the home and are loving it so much that they are booking another stay for later in the year.
Every
aspect of their physical and mental state have been cared for and that extends to my care as well.
The food and facilities are second to none and the same can be said of the staff, both care and administrative.
I would highly recommend the home to anyone looking for a placement for either themselves or a relative.

Reply from Simon Page, Customer Relations Manager at Badminton Place

Thanks, Joanne for the review. It's been a pleasure to look after your parents here and we are looking forward to having them back here this September. Best wishes.

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Review from Mark S (Son of Resident) published on 21 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is at Badminton Place for respite care, she went to view before, and was very happy with what she saw, telling us every day that she was looking forward to going in for her respite.
We have had constant feed back from Badminton Place, keeping us updated with her progress and interaction
with staff and other residents at Badminton Place.
We have had phone calls to Mum and have noticed a big change in the tone. She is very lifted in spirit and seems to have joined a new lease of life only after a few days at Badminton Place.
She is a happy lady and has a lot of good things to say about Badminton Place and all the staff.

Reply from Simon Page, Customer Relations Manager at Badminton Place

Thank you, Mark, your mum is a fantastic lady and such a joy to have her with us at Badminton Place. Such a great personality and gregarious in nature. Thanks again, Simon Page.

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Review from Joanna F (Daughter of Resident) published on 30 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum recently spent a week in Badminton Place for respite care. We were so impressed by the level of care she received all the staff were amazing. I would not hesitate to recommend Badminton Place. From the decor to the staff it is exceptional. We are already planning another period of respite care later
in the year.

Reply from Simon Page, Customer Relations Manager at Badminton Place

Thanks, Jo. It was a pleasure to look after your Mum and we are looking forward to welcoming her back in September. Take care, Simon.

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Review from Jackie B (Daughter of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

WOW - what an amazing place. Facilities are super (better than a 5* hotel). All the staff are very warm and welcoming and do a great job looking after the residents. The place is immaculate with great outside space. Love the communal areas that are available throughout the home.

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Review from Teresa O (Daughter of Resident) published on 21 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After having to make the hard decision to place my dad in a care home, I visited Badminton Care home. From the first step into the building, it felt like the right place. The staff were all extremely friendly and put myself and my dad at ease. Everything that could be done to make the move easy was
done from picking up personal items and setting up the room to ensuring my dad settled in. The home and grounds are beautiful and relaxing and the facilities are fabulous.

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Review from J T (Daughter of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum settled well into her new "home". Nothing too much trouble for the staff. We are really happy with the standard of care, always informed after a doctors visit. She always looks neat and tidy and well-fed, always encouraged to join in activities.

Reply from Simon Page, Customer Relations Manager at Badminton Place

Thank you for your review. Your mother is a tremendous person and an amazing lady to have here at our home. Such a great sense of humor and constantly making us all laugh out loud. What a character to have here and she brightens up all of our days. See you soon. Best wishes and stay safe.

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Review from J J (Daughter of Resident) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful place. The staff couldn't be more caring. The facilities for when Covid allows look superb. Dad is so happy here. Five stars out of five isn't enough!

Reply from Simon Page, Customer Relations Manager at Badminton Place

Thanks for your review. Your father is a joy to have in the home and superb company. A truly remarkable person and a gentleman. See you soon, take care and best wishes.

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Review from Rachel H (Daughter of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This place is wonderful! Everyone has been so pleasant and welcoming. The layout is fantastic with so many facilities, and the events programme looks interesting. Dad has been raving about the food, and our afternoon tea was delicious!

Reply from Simon Page, Customer Relations Manager at Badminton Place

Thanks for your review. It's a pleasure to look after your Dad, he is a gentleman and such a lovely man. We look forward to seeing you again soon. Best wishes and stay safe.

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Review from J R (Son of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean. Good friendly staff. Excellent place.

Reply from Simon Page, Customer Relations Manager at Badminton Place

Thanks for your review. It was a pleasure to look after your Father. I hope he has settled now in his new care home. Best wishes.

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Review from A E (Son of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful staff from start to finish.

Reply from Simon Page, Customer Relations Manager at Badminton Place

Thanks for your review, Aidan. Best wishes and stay safe.

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Review from L G (Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been here a month, all the staff are friendly and professional. My room was nicely furnished and is cleaned every day. After my personal lockdown, I found the gym, bistro with bar and hairdressers, meals are nicely cooked with snacks available for the room along with endless jugs of squash. Lastly
if you or a relative need any kind of care, Badminton Place is the place.

Reply from Simon Page, Customer Relations Manager at Badminton Place

Thanks for the lovely review. We really enjoyed our time with you here, you were a fantastic resident and it was a pleasure to look after you. We hope to see you again soon when we can welcome you back into the home.

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Current Review Score: 9.2 (9.218)

Overview of Review Score

The Review Score of 9.2 (9.218) out of 10 for Badminton Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.218 for Badminton Place is calculated as follows: ( (186 Excellents x 5) + (63 Goods x 4) + (22 Satisfactorys x 3) + (14 Poors x 2) + (23 Very Poors x 1) ) ÷ 308 Ratings = 4.218

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Badminton Place is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Nov 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (7)

Meet the Team (6)

Angela

Angela Madden

Job Title: Home Manager

Joined: 2024

Angela Madden serves as the General Manager at Badminton Place, bringing nearly 40 years of extensive experience in health and social care. Her career encompasses managing nursing homes, residential homes, hospices, the learning disability sector, and charity care providers. Angela’s expertise is backed by her registrations with CIW and CQC in Wales and England, reflecting her deep commitment to high standards of care.


Angela was instrumental in the development and implementation of the Social Care Workers Code of Practice and the Standards Framework with the Welsh Assembly Government. This pivotal role underscores her dedication to advancing care practices and enhancing the quality of service.


Living in South Wales, Angela enjoys breath-taking views and the company of her pets: Tilly (Jack Russell), Henry (an elderly Maine Coon cat), and two ragdoll kittens, Thelma and Louise. She is also a proud mother and grandmother, with a growing family that includes a granddaughter, and a grandson expected soon.


Angela’s leadership philosophy is centred around leading by example, being visibly supportive within the home, and championing the quality and standards of elder care. Her passion drives her to ensure residents maintain their independence and make informed decisions, while she works collaboratively with all stakeholders.


Motivated by making a positive difference in people’s lives, Angela adheres to the principle: "Do one good thing for someone else every day." She strives for excellence in all aspects of care, staying current with regulations, and fostering a supportive and inclusive environment.

Monika

Monika Szwolko

Job Title: Head Housekeeper

Joined: 2023

Monika moved from Poland to the UK 18 years ago and has been working as Head Housekeeper within the local area for over 9 years before joining Badminton Place in 2023.


She is Head of a small team at Badminton Place including Laundry, and runs a tight ship ensuring that high standards are met at all times.


Monika is married, has two children and has a passion for music, and cars and loves to go on holiday at any opportunity.

Will

Will Corley

Job Title: Maintenance Manager

Joined: 2020

I have a passion for working in the care industry and joined Badminton Place House in 2023, having been an Estates Manager at a Mental Health Hospital in the past. I have strong knowledge and understanding of building and services compliance, Health and safety and experience in construction. I lead a dedicated Maintenance Team in carrying out daily and weekly compliance checks, ensuring our home has a robust safety record whilst making sure the home’s aesthetic and comfort levels remain first class.


In my spare time, I enjoy spending time with my family, cycling and walking our dog, Shylo.

Mark

Mark Stuart

Job Title: Head Chef

Joined: 2024

With a distinguished career spanning some of the world’s most prestigious kitchens, Mark Stuart brings a wealth of experience and passion to his role as Head Chef at Badminton Place. He began his culinary journey at the renowned Garrick Club in Covent Garden, training at Westminster College before moving on to esteemed establishments such as The Goring Hotel, The House of Commons, and Voyager Wine Estate in Australia.


Mark’s most prestigious role saw him serve as Sous Chef at Buckingham Palace, where he played a key part in historic events, including the Royal Wedding of Prince William and Kate Middleton, the American Presidential State Visit, the Olympic Games ceremony, and the Diamond Jubilee. He cooked daily for Her Majesty The Queen and the Duke of Edinburgh, as well as other distinguished guests, including President Barack Obama and First Lady Michelle Obama—even fulfilling their personal request for a classic burger.


While he once thrived on the adrenaline of fine dining service, Mark now finds joy in creating memorable dining experiences for the residents of Badminton Place. Initially unsure about the care sector, a private chef role opened his eyes to the profound impact great food can have on residents' well-being. He is particularly passionate about using seasonal ingredients, crafting classic game dishes, and ensuring those in his care receive both nutritious and delicious meals. His favourite dish? Venison Wellington, preceded by scallops and bacon—a true celebration of British produce.


Mark takes pride in the close collaboration within his kitchen team, the special events they create for residents, and the small victories—like helping someone regain their appetite after illness. With the added benefit of his wife’s expertise as an NHS dietitian, he continues to refine his approach to nutrition and resident well-being.


For Mark, the most rewarding part of being Head Chef is seeing the smiles in the dining room and knowing his food brings comfort, joy, and nourishment to the people he serves.

Louise

Louise Smart

Job Title: Events Manager

Joined: 2024

Louise Smart is our Events Manager, bringing creativity, compassion, and dedication to everything she does.


With nearly five years of experience in the care sector and over 20 years as a qualified early years practitioner, Louise is passionate about enhancing the lives of our residents through engaging and meaningful activities. Louise’s path into the care sector began during the COVID-19 pandemic. After being briefly furloughed, she felt a strong desire to help those in need during such a challenging time.


She joined a care home as a care assistant, where her empathetic nature and desire to make a difference quickly shone through. It wasn’t long before Louise transitioned into events and activities coordination, where she found her true calling—bringing joy, connection, and purpose to residents' daily lives.
Louise is passionate about creating personalised and enriching experiences. She takes the time to get to know each resident—their interests, hobbies, and life stories—and tailors activities that reflect their passions.


From reviving old skills and hobbies to introducing new experiences, Louise ensures that every event offers opportunities for fun, social connection, and shared memories. For Louise, the most rewarding part of her role is helping others live fulfilling lives, regardless of age or ability. She believes that every moment matters and strives to make each day meaningful for residents. Whether through group activities, one-on-one experiences, or special events, she is dedicated to creating memorable moments that promote happiness and wellbeing.


Louise’s enthusiasm, creativity, and compassionate nature make her an integral part of the Badminton Place family. Her commitment to enriching the lives of residents through meaningful activities perfectly embodies our values of care, respect, and community. We are incredibly grateful for the positive impact Louise brings to Badminton Place and the wonderful experiences she creates for our residents every day.

Ana

Ana DeFreitas

Job Title: Hospitality Manager

Joined: 2024

With over 26 years of experience in the hospitality industry, Ana Freitas brings a wealth of knowledge, passion, and heart to her role as Hospitality Manager at Badminton Place.


Her impressive background spans bars, restaurants, pubs, clubs, cruise ships, and airport lounges — but it’s here, in a care home, that she’s found her true calling. “My inspiration for working in a care home is to provide the very best hospitality for our residents – to make them feel like we’re a family.”


Ana is dedicated to delivering exceptional service and heartfelt care, treating every resident as she would her own loved ones. Whether it's a favourite drink made just right, a freshly baked pastry to brighten the afternoon, or simply taking time to sit and share a laugh, Ana believes it's the little things that make the biggest difference.


Her favourite memory so far? “Last Easter! I dressed up as a bunny with Louise (our Events Manager) and helped Angela (our General Manager) hand out chocolate eggs to all the residents and staff. The smiles on everyone’s faces were absolutely priceless.”
Ana ensures the highest standards of hospitality by listening closely, noticing the little details, and being present — always ready to add warmth to someone’s day. “The most rewarding part of my role is seeing our residents happy. When I see their smiles — and their families' — I know we’re doing something truly meaningful. I love getting to know each person a little better every day.”


Ana’s kindness, experience, and thoughtful approach help make Badminton Place not just a care home — but a home full of care.

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