Bowfell House

2 Brook Road, Urmston, Manchester M41 5RQ
Review Us
34 Reviews
  • Bowfell House, Manchester
Other Care Homes you may be interested in:
Member Logo
Care Homes belonging to Brabyns House
Brabyns House
8.3
Group Logo
Care Homes belonging to Langtree Care Home
Langtree Care Home
8.3
Member Logo
Care Homes belonging to Four Oaks Nursing Home
Four Oaks Nursing Home
9.8
Group Logo
Care Homes belonging to Kenyon Lodge
Kenyon Lodge
9.5
Show Bowfell House on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Excluded - Hairdressing, Incontinence Aids.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • The Knoll Care Partnership Ltd

Person in charge

  • Claire Callaghan (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (40)
Are you the Owner/Manager of Bowfell House? View your Advertising Options

Bowfell House Reviews (34)

Over all time Bowfell House has 34 reviews.

Overall Experience
  • 34
  • 0
  • 0
  • 0
  • 0
Date Published
  • 34
  • 0
  • 0
  • 0
  • 34
Reviewer Connection to Bowfell House
  • 16
  • 5
  • 5
  • 3
  • 2
  • 1
  • 1
  • 1
Total of 34, showing 21-34
Review from Gail D (Daughter of Resident) published on 3 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Never fail to give my father the very best care. I can feel confident that he is safe and in caring hands. As a family, we are always made welcome and kept up to date on my dad's condition and welfare. They have been amazing throughout the pandemic. Couldn’t ask for more.
Reply from Matthew Callaghan, Director at Bowfell House

Thank you so much for posting a review. We try to keep everyone informed to enable truly person-centred care, with input from everyone who is important to our residents. We will make sure your comments are shared with the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John K (Brother of Resident) published on 2 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the management and staff at Bowfell House. My sister-in-law has been a resident at Bowfell since it opened. At all times, I have found the staff (including the management team) to be approachable and friendly. Their knowledge of individual residents is superb, and they
are always looking for ways to improve the service provided.
In addition to this, communication with relatives is excellent, both with online families’ meetings and with regular email updates. This has made it much less stressful to deal with all the Covid-19 restrictions.
I would recommend Bowfell House without reservation.
Reply from Matthew Callaghan, Director at Bowfell House

Thank you so much for taking the time to post a review. We have always striven to put out timely and relevant updates, especially during these exceptional times, and it is pleasing to note you have found these useful.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R M (Daughter of Resident) published on 2 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff, without exception, have provided compassionate care to my mother since she has been a new resident. The compassion has extended to myself and my family, during what has been a very emotional and challenging time. All the team go out of their way to be kind and caring and genuinely find
out what interests residents have and make sure they provide engaging activities and meaningful occupation. I cannot thank you enough to know Mum is safe and cared for so well.
Reply from Matthew Callaghan, Director at Bowfell House

Thank you very much for taking the time to post a review for Bowfell House. We try really hard to get to know and support our resident's families as that helps us to provide true person-centred care. We will be sure to share your comments with the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G J (Daughter of Resident) published on 2 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bowfell House gives us peace of mind knowing that my mum is cared for to a high standard. She is safe and cared for by all the staff. The staff ensure we are kept updated with any issues arising. Mum is happy with her Bowfell Home and the staff, who are her newest members of our family.
Reply from Matthew Callaghan, Director at Bowfell House

Thank you for taking the time to post a review. We will be sure to share the feedback with the team here at Bowfell House.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Graham B (Son of Resident) published on 2 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident from the day Bowfell house opened till present day. My review is not about a specific month as requested, but his whole time at this wonderful care home.
I find it difficult to find a negative remark about the care, friendship, cleanliness, staff and the environment.
The staff and management team welcome me into their care home, showing just as much care and attention to me as I expect of them to care for my dad, which is reassuring.
Yes, it's been an unusual couple of years due to Covid19, and the visiting restrictions have made it very frustrating. I get great satisfaction that during my absence, the continued love, care and attention will have been applied to their usual high standards.
Approaching his ninety-sixth year, I'm not sure what lies ahead for Dad, whatever his duration, he is in the hands of the best care home and team around.
Reply from Matthew Callaghan, Director at Bowfell House

Thank you for kindly taking the time to write a review and for the lovely comments. We aim to deliver true person-centred care by taking the time to get to know the resident and their families. By building these relationships and 'Extending Family Care', we hope to provide the reassurance you refer to. We will share your comments with the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B P (Sister of Resident) published on 2 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am totally happy with the care and attention given to the welfare of my sister. All staff are most caring and dedicated to the care of all residents. The management is always helpful in every way. I am totally content with the care given to my sister.
Reply from Matthew Callaghan, Director at Bowfell House

Thank you for taking the time to write a review and for the lovely comments. We will share your comments with the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Roxanne W (Granddaughter of Resident) published on 1 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my nan receives on a daily basis is outstanding, the staff go above and beyond to make me feel welcome when I visit, there is no better place I would wish my nan to be, the staff take the time to get to know the residents family and what is important to my nan.
Reply from Matthew Callaghan, Director at Bowfell House

Thank you for kindly taking the time to write a review and for the lovely comments. We are so pleased to hear you would recommend us. We aim to deliver true person-centred care by taking the time to get to know the resident and their families. We will share your comments with the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jane K (Daughter of Resident) published on 1 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has received excellent care again this year. Staff and managers have gone out of their way to support not only mum but me as well. It has been a difficult time for her suffering from toothache. Bowfell assisted in finding a dentist for mum and I was able to get her there with their support. Mum
has also recently been confused and they have kept a close eye on her making sure she feels safe as well as keeping me updated on her condition. As a result, mum is doing as well if not better than would be expected. I could not wish for better care for her and would not hesitate to recommend Bowfell.
Reply from Matthew Callaghan, Director at Bowfell House

Thank you for kindly taking the time to write a review and for the lovely comments. We are so pleased to hear you would recommend us. We aim to deliver true person-centred care by taking the time to get to know the resident and their families. We always try to keep our families fully up to date with any changes in need and work with our families to the benefit of our residents. We will share your comments with the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tracey J (Daughter of Resident) published on 8 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely atmosphere, and staff all seem extremely competent. We are regularly updated with the latest information through various means, eg Zoom family meetings. Lots of activities, which we can see through Instagram and Facebook. Would definitely highly recommend.
Reply from John Callaghan, Contracts Manager at Bowfell House

Thanks, Tracey, for your kind words. We have found social media to be a great help in keeping families updated!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joyce A (Resident) published on 11 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied with personal care and cleanliness. The food is good.
Reply from John Callaghan, Contracts Manager at Bowfell House

Thank you Joyce for your kind words, it's great to hear from our lovely residents.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Helen B (Niece of Resident) published on 16 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Bowfell House take wonderful care of their residents, it appears nothing is too much trouble. It is reassuring for the family to know my aunty is in such good hands with her individual needs being met on a daily basis. The kitchen staff provide excellent home cooking. Zoom has provided a
well-needed visual over this difficult time and calling from overseas is made easy. Given these unprecedented, challenging times, management and the entire team at Bowfell House could not have done any more to keep their residents safe, comfortable, and well.
Reply from John Callahan, Contracts Manager at Bowfell House

Thank you, Helen, for taking the time to review and for your very kind words.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Janet G (Daughter of Resident) published on 5 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Bowfell House since January 2020. At admission, she was in a poor state of health and her mental capacity was worsening. After 12 months in their care, I barely recognise her as the same person. The care is exemplary from every member of the team, from senior management,
care providers, and housekeeping. Not one thing is ever too much trouble for this excellent team. My mother now has friends and they support each other. Her health is greatly improved, as is her mental capacity. I consider that we were very fortunate to find Bowfell House and its wonderful people. Given the extenuating situation of Covid on the care home system in the past 12 months, they have definitely gone the extra mile(s) to protect residents, staff, and relatives/friends.
Reply from John Callahan, Contracts Manager at Bowfell House

Hello Janet, many thanks for taking the time to write your review - we will share your kind words with the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sarah C (Daughter of Resident) published on 4 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum went to stay at Bowfell House in May 2020. Prior to her going in my sister, aunt, and myself visited the home and met residents and staff. A member of the management team also came to visit my Mum. I found them to be friendly, warm, caring, compassionate, and genuine with the person at the centre
of all they do. Bowfell House offers an environment similar to that of a high-quality hotel with luxurious, coordinated furnishings which provide a lovely ambience and maximum comfort. Standards of cleanliness and hygiene are outstanding. The staff at Bowfell have been amazing both to my Mum and me as it has been a difficult time, to say the least. Nothing is too much trouble. My Mum is no longer lonely, she now benefits from having people around her, she joins in with the regular activities and opportunities to exercise. She enjoys good food and the menu is varied. In short, I cannot fault the care my Mum receives at Bowfell House and feel reassured she is safe and happy.
Reply from John Callahan, Contracts Manager at Bowfell House

Hi Sarah, thanks for taking the timeout to review our care home. Your kind words are greatly appreciated.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jane I (Daughter of Resident) published on 1 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved into Bowfell House on 16th March but unfortunately, the lockdown was introduced more or less straight away so I have not been able to visit him properly ever since. Despite these difficult and unprecedented times, I have been impressed with the high standard of care provided at this
family-run facility. The staff and the management are so amazingly good demonstrating as they do a warm and caring attitude towards the residents. I chose Bowfell because it was a smaller facility in the hope that this would help to generate the sense of a family home. I have not been disappointed. I should also comment that the home is spotlessly clean.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money

Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Oct 2021

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (9)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bowfell House to verify any information. View our terms and conditions. Bowfell House has an Basic Service - more info.