Brampton Manor

Fordham Road, Newmarket CB8 7AQ
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9.9 78 Reviews
  • Brampton Manor, Newmarket
At Brampton Manor, they believe in quality care. Care so good it’s unexpected. Nestled in the historic town of Newmarket, Suffolk, their care home reflects the town’s world-famous equestrian heritage, with tasteful equine-inspired interiors that create a distinctive and elegant atmosphere. They provide a range of services, including Residential Care, specialist Nostalgia Care for dementia, and Short Stays, all designed to ensure comfort and support for every resident.

What sets Brampton Manor apart is dedication to personalised care that fosters a sense of connection and wellbeing. Their Life Enrichment Programme focuses on the six principles of wellbeing: Contribute, Grow, Reflect, Feel, Move, and Connect. These core values are woven into daily life, offering residents opportunities to engage in meaningful activities that enhance their quality of life, both physically and emotionally.

Brampton Manor is more than a care home—it’s a vibrant, supportive community where each resident is treated with respect and dignity. Whether staying with them for long-term care or enjoying a short-term respite stay, they are committed to ensuring residents feel empowered and cared for in a way that is tailored to their individual needs.
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Care Provided by Brampton Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1575
  • Self-Funded Residential Dementia Care: from £1675
  • RESPITE Self-Funded Residential Care: from £1800
  • RESPITE Self-Funded Residential Dementia Care: from £1800

Weekly fees are subject to the choice of room and your loved one’s specific care needs.

These prices are only a guideline, please contact Brampton Manor to find out the exact price for your requirements.

Contact Brampton Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Brampton Manor to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Akhi Goswami (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2021
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (63)
  • Single Rooms with Ensuite Wet Room (63)

Visiting

  • Brampton Care Home is delighted to welcome families, visitors and members of the wider community to the home.

Parking

  • On site parking for residents and visitors.

Brampton Manor Reviews (78)

9.9

Brampton Manor has a Review Score of 9.9 (9.931) out of 10, based on 32 reviews in the last 2 years.
Over all time Brampton Manor has 78 reviews.

Overall Experience
  • 74
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Date Published
  • 78
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Reviewer Connection to Brampton Manor
  • 34
  • 14
  • 5
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  • 2
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Total of 78, showing 41-60
Review from V O (Daughter of Resident) published on 2 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding care home with delightful staff and a lovely environment.
My mum has settled in well and has been encouraged to take part in numerous activities.
I only wish it were a nursing home as well.
It would be hard to find a more perfect care home anywhere.
Reply from Zoe Kirk, Home Manager at Brampton ManorThank you for leaving us a lovely review, your mother is a wonderful lady and she is very lucky to have such a caring and supportive family.
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Review from Marilyn H (Daughter of Resident) published on 27 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came to Brampton Manor reluctantly after a car accident in which her dominant hand was injured and she was unable to care for herself and we were in the midst of house renovations and unable to look after her. During her two weeks of respite care, the wonderful staff went out of their way
to make her feel welcome and to look after her every need.
Reply from Zoe Kirk, Home Manager at Brampton ManorThank you for choosing Brampton Manor for respite, I know your mum really enjoyed her stay, having had plenty of things to do and people to spend time with. If you need us in the future, please do get back in touch.
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Review from H W (Daughter of Resident) published on 19 June 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
From my first contact with Brampton Manor, I was impressed by the friendly and informative staff and the feeling of a caring and compassionate environment. This continued during our initial visit to have a look around right through Mum's short-term stay. Mum made friends very quickly - a jigsaw buddy
on her first day - and was impressed with the care shown to her, the activities she took part in and the relaxed atmosphere. She loved her room and enjoyed walks around the lovely garden. I was very happy that we had left Mum in safe hands.
Reply from Zoe Kirk, Home Manager at Brampton ManorThank you so much for choosing Brampton Manor for your mother to stay, we really enjoyed looking after her. Please do not hesitate to call us in the future if you need further respite.
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Review from S A (Daughter of Resident) published on 15 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Brampton Manor for seven months now, her room is delightful and has a wonderful view, it is like a home from home, with her personal belongings decorating it. She settled very quickly into the way of life there, with both structure and freedom. The meals are greatly
varied with all tastes catered for and she enjoys them very much.
The social activities are a great hit with discussions, arts and crafts and physical games such as carpet bowls and skittles being amongst her favourites as she and my father used to be in a bowls team in their younger days. As her needs have changed so the care given has adapted. I would highly recommend this residential care home.
Reply from Zoe Kirk, Home Manager at Brampton ManorThank you for a wonderful review, your mum has thrived living at Brampton Manor and we really enjoy looking after her. Her enthusiasm and positive nature rub off on the other residents within the home. Thank you again for taking the time to leave us feedback.
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Review from A K (Daughter-in-law of Resident) published on 16 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been a resident since January 2023. She was made very welcome with her expectations and wishes considered. Whilst she initially had some reservations regarding residential care, she quickly made friends and settled in so well. The care given to her has been exemplary with members
of staff taking the time to get to know her and all the residents as individuals. As a family, we are always welcome, especially the youngest members and the babies! As her next of kin, I am always kept informed and updated with menus and activities. Mother-in-law is certain she has made the right decision for her future care and so do we all, as her extended family.
Reply from Zoe Kirk, Home Manager at Brampton ManorThank you for leaving us your feedback, your mother-in-law has really settled in well. Her wonderful personality and humour has contributed to making Brampton Manor a warm and social place to live and she has made a lot of new friends here which is great for her and the other residents at Brampton Manor.
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Review from Hayley W (Daughter of Resident) published on 17 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother moved into Brampton Manor last November and initially found it very difficult to settle and understand what was happening, due to the early stages of dementia. However, both staff and management have been extremely patient, caring and compassionate and as a result, she is now settled and
thriving in her new environment. She even joins in with the daily activities which we never thought would happen. Communication between staff and relatives has also been excellent and although always professional, they are all very approachable and happy to help in any way that they can. The facilities, surroundings, food etc cannot be faulted, but by far the most important thing for us as a family, is knowing that Mum is safe, happy and being very well cared for. While making the decision for Mum to move to a care home was very difficult, we have no doubt that we made the right decision with Brampton Manor.
Reply from Zoe Kirk, Home Manager at Brampton ManorThank you for taking the time to leave a review for Brampton Manor. Making the decision to move a loved one into care is always difficult. To see your mum now, living her best life, making friends and being genuinely happy has been very rewarding for myself and the team. I will pass on your feedback to the care and activities team as they deserve all the praise and proves that the staff here at Brampton Manor really do make a difference.
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Review from Jan M (Son of Resident) published on 21 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff at Brampton Manor, from reception through to catering, have the highest professionalism and show great care towards their residents. My father was the first to arrive at Brampton nearly two years ago (June 2021). He is 98 years old and bedridden, but if it wasn’t for the loving care he
continues to receive, he certainly would not still be with us. The staff monitor him constantly, knowing he has only a short time left and it is such a comfort for our family that he is in such good hands. If you are wanting a place for a relative to live out their final time in comfort and surrounded by caring professionals, then Brampton Manor will provide for all their needs right to the last moment. My dad has had the best of times here and now his end is close, I feel he is ready for his next journey.
Reply from Zoe Kirk, Home Manager at Brampton ManorWhat a lovely review to leave for us, we are very lucky to look after your dad who has been part of our family since we opened. I will make sure the team are told of your feedback as they are a credit to Brampton Manor and reading reviews like this is the reason, we do what we do.
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Review from Peter L (Son of Resident) published on 20 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mother has arrived at Brampton Manor in November she has received the most amazing care from all staff and management under difficult circumstances. Not only has she been well cared for, but they have also offered care and reassurances to myself and the rest of the family. Jokingly we have
asked to be put on the waiting list for when we require assistance. All the team have so much patience with everybody they care for including family members. For anyone looking for the best care for their family members, we would highly recommend Brampton Manor.
Reply from Zoe Kirk, Home Manager at Brampton ManorThank you for your lovely review, I am so proud of the whole team in making sure that Mum receives the very best care. I will make sure that your feedback is passed onto the team as they work so hard to make your mother feel part of the Brampton Manor family.
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Review from Angela G (Resident) published on 7 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I came at Christmas in 2021 for respite and realised I really wanted to stay. I really like the staff. They really do their best and I do have my favourites which I know I shouldn’t. I really enjoy coming out for lunch with other ladies I now call my friends. Overall I am looked after very well and
would recommend the home to anyone needing to be looked after.
Reply from Zoe Kirk, Home Manager at Brampton ManorAngela, thank you for leaving a review for us. It is hard to believe that a year has gone by already since you joined us. We love to support you and see you every day enjoying lunch with your friends. I will make sure the staff are told about your lovely feedback, as everything we do at Brampton Manor is a team effort.
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Review from John C (Son of Resident) published on 26 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Brampton Manor for just over eleven weeks. It is always a difficult decision to move a close relative into residential care, but Brampton Manor has been so wonderful every step of the way. When we suddenly needed to rush mum’s admission after she had had a fall, all the
admission staff were extremely accommodating, understanding and professional, going over and beyond our expectations. The Brampton Manor building and accommodation are beautifully light, bright and welcoming, and Mum’s room is perfect. It feels like a home from home. Visiting is always a positive experience, and all care/nursing staff are more than willing to take the time to chat and update us on mum’s progress. It is a joy to see mum so settled and content, and we are extremely glad we chose Brampton Manor for Mum; it has a perfect warm family feel, and we couldn’t have asked for more.
Reply from Zoe Kirk, Home Manager at Brampton ManorThank you for writing such a lovely review, I am so happy that your mum was able to join us and be part of the Brampton Manor family. The team work so hard to make sure our ladies and gentlemen are being cared for in a warm and loving environment and I will pass on your compliments to the team.
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Review from Peter F (Son-in-law of Resident) published on 12 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law became a resident in late August. We were firstly comforted by meeting the manager, who travelled a considerable distance to introduce herself and a thorough insight on how Brampton Manor operates. We were delighted when we first entered the building and reassured by the very friendly
staff and tidiness of the rooms.
Our initial thoughts have been maintained on each of our subsequent visits.
Reply from Zoe Kirk, Home Manager at Brampton ManorThank you for taking the time to leave us feedback. I take great pride in meeting our residents before they move to Brampton Manor. This helps to begin to develop their support plan, but more importantly, for both of us to start getting to know each other. I am very proud of the team at Brampton Manor and knowing that our family members are happy with the home, every time they visit their loved one.
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Review from Chris L (Son of Resident) published on 13 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brampton is a caring and supportive environment where Mum is settling in well and thriving. Mum loves the mixture of daily organized activities, which are carefully thought through and run by a very motivated and imaginative team, with relatives invited.
Communication is good and the growing team of
staff is caring and professional, giving support where needed, but supporting independence. The care team is rotated between floors, which at first is confusing, but now makes sense as the team gets to know all the residents equally, making it welcoming on each of the floors. Overall, management and interactions have been good with respect to admission, accounts and requests. The standard of cleanliness is excellent from rooms and shared areas, to laundry. The dining is superb! The overall feeling of Brampton is that it is a welcoming, homely environment that is more like a home rather than a 'traditional care' environment.
Reply from Zoe Kirk, Home Manager at Brampton ManorThank you for leaving such a lovely review. We believe in teamwork and we cannot do what we do without our staff working together. Mum has really taken to life at Brampton Manor and enjoys the social activities we have daily and it is a pleasure to be supporting her.
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Review from E L (Daughter of Resident) published on 13 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brampton Manor is a wonderful place that has become an extended part of our home and family over the past year as we visit Mum.
Sadly her needs have become increasingly complex as time has gone on, but her care, well-being and dignity have been ably dealt with by the team, and as a family, we are
updated and included in decisions.
Reply from Zoe Kirk, Home Manager at Brampton ManorThank you for taking the time to review Brampton Manor. I am so glad that you mention family, as that is what is most important to us, that our residents and relatives feel like part of the Brampton Manor Family. Your mother is a wonderful lady, and we are privileged to be able to support her.
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Review from C I (Goddaughter of Resident) published on 14 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and support that has been provided to my godfather has been outstanding. He is happy and the care is focused on being person-centred. The food is good and generally, outstanding support. The care home is clean and the staff are very welcoming, when you visit.
Reply from Zoe Kirk, Home Manager at Brampton ManorThank you for taking the time to leave a review for Brampton Manor, we really appreciate it. Your godfather is a wonderful gentleman with a great sense of humour. The team all enjoy spending time with him. He has settled so well into life at the home and I hope this continues, throughout his stay.
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Review from Paula W (Daughter of Resident) published on 14 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to say what a beautiful care home Brampton Manor in Newmarket, is. My elderly mum moved into the care home in September and is very happy and is always saying she should have moved in sooner. Mum has nothing but praise for everyone who cares for her and the beautiful surroundings she now
lives in.
Reply from Zoe Kirk, Home Manager at Brampton ManorI really want to thank you for your feedback. We are so proud of our team and the effort they make in ensuring all the residents feel at home. Your mum is a lovely lady and I am glad that she enjoys living with us. She has become part of the Brampton Manor family.
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Review from Dawn C (Daughter of Resident) published on 7 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is the second visit and he was well looked after and fed well. The staff were very helpful and went out of their way to keep him comfortable. We were very happy with the services, and we like to think he had a good break. We will take him back on our next holiday.
Reply from Zoe Kirk, Home Manager at Brampton ManorThank you for taking the time to review the home. It was a pleasure having your father stay with us again, he is a lovely gentleman and all the staff enjoy looking after him. He will always be welcome here at Brampton Manor as he is definitely a member of the Brampton Manor family.
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Review from Allison C (Daughter of Resident) published on 20 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has Alzheimer's and I have looked after her on my own for six years. She then got very ill and infirm and my own health was beginning to suffer. I had to make the very tough decision that I could no longer look after her needs. Brampton Manor was the answer to my prayers. Stepping through their
door is like walking into a warm enveloping hug. The staff are the kindest, most empathetic people and they take great pride in providing many activities for the residents. They don't only look after Mum, they care about me too. The carers are so kind and good to Mum and they love her warm smile. Nothing is too much trouble for them. After one month, Mum is settled, content and her health has improved considerably. I am confident in the knowledge that she is safe, well fed and looked after and I am no longer stressed. I cannot praise the home enough.
Reply from Zoe Kirk, Home Manager at Brampton ManorThank you for such a lovely review. We are very proud of the home and the team effort that goes into supporting our residents. Mum's smile is something that all the staff enjoy seeing and we are delighted that you are happy with her care and that you feel supported also.
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Review from Sandie J (Daughter of Resident) published on 24 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother needed urgent full-time care as her health and mental well-being had deteriorated to the point my sister and I could no longer keep her safe. I contacted Brampton Manor, and the admissions manager was incredible. He was kind and empathetic and recognised our need for help. Mum was admitted
as a matter of urgency, and the staff at Brampton Manor were absolutely lovely and treated all of us with real compassion. It’s a really tough decision to have to make after looking after Mum for so long at home and watching her mental health decline so rapidly. The staff helped with that burden. Brampton Manor is clean, bright, airy and beautifully laid out with lots of quiet areas and communal rooms, so Mum has a choice if she needs quiet relaxation or joins in daily activities it’s up to her. She has access to the garden and even trips into town if it takes her fancy. I can, at last, relax at night knowing Mum is safe and secure, just love everything about Brampton Manor.
Reply from Zoe Kirk, Home Manager at Brampton ManorThank you for leaving your wonderful review. We have a dedicated and hard-working team who always go the extra mile to make all our residents feel safe and loved. We really enjoy having Mum at Brampton Manor and are so thrilled that you are happy with her care.
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Review from Debbie D (Daughter of Resident) published on 10 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A fabulous place and I can't praise the staff enough for how they looked after my father during his respite stay. This was all staff, carers, chefs and management. They were very proactive in helping arrange his stay, very welcoming and attentive to my father at all times during his stay. All of which
gave our family peace of mind.
We would not hesitate to use Brampton Manor again. I would say though, that for respite stay, it would be more beneficial for the residents to have a larger and more tranquil room, overlooking the gardens.
Reply from Zoe Kirk, Home Manager at Brampton ManorThank you for leaving such a lovely review, we really enjoyed looking after your father during his stay. We have an amazing team and that is what makes Brampton Manor so special for our residents.
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Review from Anita J (Friend of Resident) published on 9 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend came to Brampton Manor in September 2021 with mixed feelings about leaving her home,
but she is well cared for by all and very happy. It is a pleasure to visit her and always have a lovely cup of coffee and a chat with everybody.
Reply from Zoe Kirk, Home Manager at Brampton ManorSuch a nice review. It is lovely knowing how much your friend enjoys living at Brampton Manor and particularly looks forward to your weekly visits for a coffee and a chat. Thank you so much for reviewing us.
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Current Review Score: 9.9 (9.931)

Overview of Review Score

The Review Score of 9.9 (9.931) out of 10 for Brampton Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.931 for Brampton Manor is calculated as follows: ( (356 Excellents x 5) + (20 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 379 Ratings = 4.931
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Brampton Manor is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Aug 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (28)

Meet the Team (4)

Akhi

Akhi Goswami

Job Title: Home Manager Joined: 2023

Akhi has worked in healthcare for over 15 years collecting experience in different settings like Care Homes, NHS and Private hospitals. He first started working in care homes in 2010 and since then has never looked back. What he most enjoys about his role is talking to residents and their families to understand their needs. Apart from holding an Adult Nursing qualification, he is currently pursuing a master's degree in healthcare management from a local university. Brampton Manor is a warm and welcoming home, and he is delighted to be a part of this supportive team.

Danny

Danny Harris

Job Title: Admissions Manager Joined: 2024

Danny Harris is the Admissions Manager at Brampton Manor Care Home in Newmarket. With a background in customer-centric roles in luxury retail, Danny found his true calling in the Care Sector, where he brings a passion for connecting with people and uncovering their stories.


At Brampton Manor, Danny strives to be a constant source of support for families during their search to find the perfect care home for their loved ones and ensure residents feel cherished and at home. With a commitment to creating meaningful experiences, Danny looks forward to welcoming you to Brampton Manor and guiding you on your care journey.

Iskra

Iskra Ivanova

Job Title: Deputy Manager Joined: 2023

Iskra is the Deputy Manager at Brampton Manor and is very passionate about making a difference in people’s lives, supporting and providing the best care for them and their families. Over her career, she gained experience across different care fields including residential care, nursing care, dementia nursing and serious head /spine injuries.


Prior to joining Boutique Care Homes as Deputy Manager she was awarded, Nurse of the Year. Iskra also has a College Degree as a General Nurse and a Diploma in Social Care.

Valda

Valda Rayner

Job Title: Head of Activities & Wellbeing Joined: 2022

Valda has worked in care for over 20 years in various roles. Extremely passionate about residents living their lives to the full and enjoying themselves, being given the opportunity to lead the activities and wellbeing team after a promotion from the reception team, was not an opportunity to miss.

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