Brampton Manor

Fordham Road, Newmarket CB8 7AQ
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9.9 70 Reviews
  • Brampton Manor, Newmarket
At Brampton Manor, they believe in quality care. Care so good it’s unexpected. Nestled in the historic town of Newmarket, Suffolk, their care home reflects the town’s world-famous equestrian heritage, with tasteful equine-inspired interiors that create a distinctive and elegant atmosphere. They provide a range of services, including Residential Care, specialist Nostalgia Care for dementia, and Short Stays, all designed to ensure comfort and support for every resident.

What sets Brampton Manor apart is dedication to personalised care that fosters a sense of connection and wellbeing. Their Life Enrichment Programme focuses on the six principles of wellbeing: Contribute, Grow, Reflect, Feel, Move, and Connect. These core values are woven into daily life, offering residents opportunities to engage in meaningful activities that enhance their quality of life, both physically and emotionally.

Brampton Manor is more than a care home—it’s a vibrant, supportive community where each resident is treated with respect and dignity. Whether staying with them for long-term care or enjoying a short-term respite stay, they are committed to ensuring residents feel empowered and cared for in a way that is tailored to their individual needs.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1700
  • RESPITE Self-Funded Residential Dementia Care: from £1700

Weekly fees are subject to the choice of room and your loved one’s specific care needs.

These prices are only a guideline, please contact Brampton Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Akhi Goswami (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2021
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (63)
  • Single Rooms with ensuite Wet Room (63)

Visiting

  • Brampton Care Home is delighted to welcome families, visitors and members of the wider community to the home.

Parking

  • On site parking for residents and visitors.

Brampton Manor Reviews (70)

Total of 70, showing 41-60
9.9

Brampton Manor has a Review Score of 9.9 (9.925) out of 10, based on 28 reviews in the last 2 years. Over all time Brampton Manor has 70 reviews.

Overall Experience

  • 67
  • 3
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Date Published

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Review from John C (Son of Resident) published on 26 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Brampton Manor for just over eleven weeks. It is always a difficult decision to move a close relative into residential care, but Brampton Manor has been so wonderful every step of the way. When we suddenly needed to rush mum’s admission after she had had a fall, all the
admission staff were extremely accommodating, understanding and professional, going over and beyond our expectations. The Brampton Manor building and accommodation are beautifully light, bright and welcoming, and Mum’s room is perfect. It feels like a home from home. Visiting is always a positive experience, and all care/nursing staff are more than willing to take the time to chat and update us on mum’s progress. It is a joy to see mum so settled and content, and we are extremely glad we chose Brampton Manor for Mum; it has a perfect warm family feel, and we couldn’t have asked for more.

Reply from Zoe Kirk, Home Manager at Brampton Manor

Thank you for writing such a lovely review, I am so happy that your mum was able to join us and be part of the Brampton Manor family. The team work so hard to make sure our ladies and gentlemen are being cared for in a warm and loving environment and I will pass on your compliments to the team.

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Review from Gill G (Daughter of Resident) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Brampton Manor at the beginning of November 2022. She was no longer able to care for herself and was lonely in her sheltered accommodation. Brampton Manor staff have been amazing throughout. Mum had a full-time residential place within a week of application. Her room is bright, comfortable
and has a lovely view over the beautiful grounds. Every member of staff is friendly, kind and helpful to Mum and her visitors. The menu is amazing with so much choice - Christmas was particularly good. There are many varied organised activities every morning and afternoon which Mum loves to join in. There are many lounges and social areas that we can use when we visit Mum, all of which are bright and comfortable. Mum's healthcare and medical needs are managed with enormous care and compassion and I am kept well informed as necessary. There is so much more I could say, but I have almost used my 1000 words. My brother and I can relax knowing Mum is in a happy, caring place.

Reply from Zoe Kirk, Home Manager at Brampton Manor

Thank you for leaving such lovely feedback about Brampton Manor. We are honoured to look after your mother. The team do an amazing job and it is great to know that you are happy with the care and support, we offer, and that your mother is surrounded by her friends, who are also part of the Brampton Manor family.

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Review from Peter F (Son-in-law of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law became a resident in late August. We were firstly comforted by meeting the manager, who travelled a considerable distance to introduce herself and a thorough insight on how Brampton Manor operates. We were delighted when we first entered the building and reassured by the very friendly
staff and tidiness of the rooms.
Our initial thoughts have been maintained on each of our subsequent visits.

Reply from Zoe Kirk, Home Manager at Brampton Manor

Thank you for taking the time to leave us feedback. I take great pride in meeting our residents before they move to Brampton Manor. This helps to begin to develop their support plan, but more importantly, for both of us to start getting to know each other. I am very proud of the team at Brampton Manor and knowing that our family members are happy with the home, every time they visit their loved one.

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Review from Chris L (Son of Resident) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brampton is a caring and supportive environment where Mum is settling in well and thriving. Mum loves the mixture of daily organized activities, which are carefully thought through and run by a very motivated and imaginative team, with relatives invited.
Communication is good and the growing team of
staff is caring and professional, giving support where needed, but supporting independence. The care team is rotated between floors, which at first is confusing, but now makes sense as the team gets to know all the residents equally, making it welcoming on each of the floors. Overall, management and interactions have been good with respect to admission, accounts and requests. The standard of cleanliness is excellent from rooms and shared areas, to laundry. The dining is superb! The overall feeling of Brampton is that it is a welcoming, homely environment that is more like a home rather than a 'traditional care' environment.

Reply from Zoe Kirk, Home Manager at Brampton Manor

Thank you for leaving such a lovely review. We believe in teamwork and we cannot do what we do without our staff working together. Mum has really taken to life at Brampton Manor and enjoys the social activities we have daily and it is a pleasure to be supporting her.

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Review from E L (Daughter of Resident) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brampton Manor is a wonderful place that has become an extended part of our home and family over the past year as we visit Mum.
Sadly her needs have become increasingly complex as time has gone on, but her care, well-being and dignity have been ably dealt with by the team, and as a family, we are
updated and included in decisions.

Reply from Zoe Kirk, Home Manager at Brampton Manor

Thank you for taking the time to review Brampton Manor. I am so glad that you mention family, as that is what is most important to us, that our residents and relatives feel like part of the Brampton Manor Family. Your mother is a wonderful lady, and we are privileged to be able to support her.

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Review from C I (Goddaughter of Resident) published on 14 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support that has been provided to my godfather has been outstanding. He is happy and the care is focused on being person-centred. The food is good and generally, outstanding support. The care home is clean and the staff are very welcoming, when you visit.

Reply from Zoe Kirk, Home Manager at Brampton Manor

Thank you for taking the time to leave a review for Brampton Manor, we really appreciate it. Your godfather is a wonderful gentleman with a great sense of humour. The team all enjoy spending time with him. He has settled so well into life at the home and I hope this continues, throughout his stay.

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Review from Paula W (Daughter of Resident) published on 14 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say what a beautiful care home Brampton Manor in Newmarket, is. My elderly mum moved into the care home in September and is very happy and is always saying she should have moved in sooner. Mum has nothing but praise for everyone who cares for her and the beautiful surroundings she now
lives in.

Reply from Zoe Kirk, Home Manager at Brampton Manor

I really want to thank you for your feedback. We are so proud of our team and the effort they make in ensuring all the residents feel at home. Your mum is a lovely lady and I am glad that she enjoys living with us. She has become part of the Brampton Manor family.

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Review from Dawn C (Daughter of Resident) published on 7 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the second visit and he was well looked after and fed well. The staff were very helpful and went out of their way to keep him comfortable. We were very happy with the services, and we like to think he had a good break. We will take him back on our next holiday.

Reply from Zoe Kirk, Home Manager at Brampton Manor

Thank you for taking the time to review the home. It was a pleasure having your father stay with us again, he is a lovely gentleman and all the staff enjoy looking after him. He will always be welcome here at Brampton Manor as he is definitely a member of the Brampton Manor family.

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Review from Allison C (Daughter of Resident) published on 20 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has Alzheimer's and I have looked after her on my own for six years. She then got very ill and infirm and my own health was beginning to suffer. I had to make the very tough decision that I could no longer look after her needs. Brampton Manor was the answer to my prayers. Stepping through their
door is like walking into a warm enveloping hug. The staff are the kindest, most empathetic people and they take great pride in providing many activities for the residents. They don't only look after Mum, they care about me too. The carers are so kind and good to Mum and they love her warm smile. Nothing is too much trouble for them. After one month, Mum is settled, content and her health has improved considerably. I am confident in the knowledge that she is safe, well fed and looked after and I am no longer stressed. I cannot praise the home enough.

Reply from Zoe Kirk, Home Manager at Brampton Manor

Thank you for such a lovely review. We are very proud of the home and the team effort that goes into supporting our residents. Mum's smile is something that all the staff enjoy seeing and we are delighted that you are happy with her care and that you feel supported also.

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Review from Sandie J (Daughter of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother needed urgent full-time care as her health and mental well-being had deteriorated to the point my sister and I could no longer keep her safe. I contacted Brampton Manor, and the admissions manager was incredible. He was kind and empathetic and recognised our need for help. Mum was admitted
as a matter of urgency, and the staff at Brampton Manor were absolutely lovely and treated all of us with real compassion. It’s a really tough decision to have to make after looking after Mum for so long at home and watching her mental health decline so rapidly. The staff helped with that burden. Brampton Manor is clean, bright, airy and beautifully laid out with lots of quiet areas and communal rooms, so Mum has a choice if she needs quiet relaxation or joins in daily activities it’s up to her. She has access to the garden and even trips into town if it takes her fancy. I can, at last, relax at night knowing Mum is safe and secure, just love everything about Brampton Manor.

Reply from Zoe Kirk, Home Manager at Brampton Manor

Thank you for leaving your wonderful review. We have a dedicated and hard-working team who always go the extra mile to make all our residents feel safe and loved. We really enjoy having Mum at Brampton Manor and are so thrilled that you are happy with her care.

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Review from Debbie D (Daughter of Resident) published on 10 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A fabulous place and I can't praise the staff enough for how they looked after my father during his respite stay. This was all staff, carers, chefs and management. They were very proactive in helping arrange his stay, very welcoming and attentive to my father at all times during his stay. All of which
gave our family peace of mind.
We would not hesitate to use Brampton Manor again. I would say though, that for respite stay, it would be more beneficial for the residents to have a larger and more tranquil room, overlooking the gardens.

Reply from Zoe Kirk, Home Manager at Brampton Manor

Thank you for leaving such a lovely review, we really enjoyed looking after your father during his stay. We have an amazing team and that is what makes Brampton Manor so special for our residents.

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Review from Anita J (Friend of Resident) published on 9 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend came to Brampton Manor in September 2021 with mixed feelings about leaving her home,
but she is well cared for by all and very happy. It is a pleasure to visit her and always have a lovely cup of coffee and a chat with everybody.

Reply from Zoe Kirk, Home Manager at Brampton Manor

Such a nice review. It is lovely knowing how much your friend enjoys living at Brampton Manor and particularly looks forward to your weekly visits for a coffee and a chat. Thank you so much for reviewing us.

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Review from Sue M (Daughter of Resident) published on 9 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into the home in early May, with I’m sure much trepidation!
We, as a family, have been delighted with the way she has settled in; she has made new friendships with the other residents, and it has given her a new lease of life.
The staff are very warm and friendly and extremely welcoming.
It
has given me great comfort to know she is being so well looked after.

Reply from Zoe Kirk, Home Manager at Brampton Manor

Thank you for leaving such a lovely review. Your mother has really settled into her new home here at Brampton Manor, and it is so lovely to see her enjoying herself with her new friends.

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Review from P R (Son of Resident) published on 8 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff could not have been kinder and the facilities are great. It has a great atmosphere with lots going on. Mum particularly liked the gardens and the various options for meal times. The place feels more like an up-market hotel that also has excellent carers on hand 24/7. By far the nicest care
home I have ever seen.

Reply from Zoe Kirk, Home Manager at Brampton Manor

Thank you for the kind review, the team work very hard to make sure our residents enjoy their time with us. I am pleased your mum enjoyed her stay and she will always be welcome at Brampton Manor.

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Review from Adderley W (Son of Resident) published on 8 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and get on very well with my mother. My mother has been very happy in Brampton Manor which is a huge relief. Brampton Manor is a beautiful building and I would have no hesitation in recommending Brampton Manor to anyone.

Reply from Zoe Kirk, Home Manager at Brampton Manor

Thank you for taking the time to leave a review for Brampton Manor, your mother is a wonderful lady, and our staff really enjoy looking after her. I am delighted that she is happy with us here at Brampton Manor.

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Review from Barbara W (Daughter of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had several strokes and we were finding it hard to find a residential home that would be able to assist my mother. From my first contact with Brampton Manor, they were so helpful and willing to help my mother. My father also went there for respite care for a week to help my mother settle.
All the staff were friendly, efficient and supportive to both my parents and myself. I would recommend Brampton Manor to anyone who is looking for individual care, as they couldn’t be more helpful.

Reply from Priya Bhayani, Marketing Director at Brampton Manor

Thank you for taking the time to share your experience of Brampton Manor, Newmarket. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service that your parents receive at Brampton Manor. We truly appreciate your feedback and will share it with the team.

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Review from S H (Friend of Resident) published on 21 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, communicative and attentive staff. Any concerns are acknowledged promptly and addressed by the very approachable care home manager. We receive calls on any health issues our friend may have and more importantly, how it was dealt with after the event, giving us peace of mind and trust in the
home to give the care, quality of life, fun and friendship in later life. Brampton Manor has a welcoming atmosphere which is reflected in the friendly staff.

Reply from Priya Bhayani, Senior Project Manager at Brampton Manor

Thank you for taking the time to share your experience of Brampton Manor, Newmarket. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service that your friend is receiving at Brampton Manor. We truly appreciate your feedback and will share it with the team.

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Review from Paul H (Friend of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend moved into Brampton Manor on the 6th January 2022, as he had become incapable of living on his own. He has settled in extremely well and even though there has been restricted access for covid, he has not been too lonely as the staff have been extremely friendly and helpful to him. He has moved
rooms to the front of the property, which he prefers as he can see the comings and goings to the home. His sky TV is good for sports.

Reply from Priya Bhayani, Senior Project Manager at Brampton Manor

Dear Paul, thank you for taking the time to share your experience of Brampton Manor, Newmarket. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service that your friend is receiving at Brampton Manor. We truly appreciate your feedback and will share it with the team.

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Review from Valerie K (Respite Resident) published on 11 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have come to this care home while my family are on holiday. I live with them. I think that it is a beautiful place. Very nice lounges and extremely nice bedrooms, with a reasonable wet room. The food is excellent. The staff are very friendly and helpful. If at some time, I need to become a resident
of a home, I would most certainly come here.

Reply from Palvi Kotecha, Graphic Designer at Brampton Manor

Dear Valerie, thank you for taking the time to share your experience of Brampton Manor, Newmarket. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service that you are receiving at Brampton Manor. We truly appreciate your feedback and will share it with the team.

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Review from Julie V (Daughter of Resident) published on 11 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brampton Manor is an amazing place. I now feel extremely happy that my mum is being well cared for. All the staff are very friendly, nothing is too much trouble for them. Mum is happy here and very well cared for. Not just a care home, it feels like a family and they care for my mum nearly as much as
i do!

Reply from Palvi Kotecha, Graphic Designer at Brampton Manor

Dear Julie, Thank you for taking the time to share your experience of Brampton Manor, Newmarket. Receiving feedback is important to us, as is the compassionate care and well-being of our residents. We take great satisfaction in ensuring we constantly deliver high-quality care and an environment that makes a positive difference to all of our residents, their families and friends. We are really glad that you are pleased with the care and service that your mother receives at Brampton Manor. We truly appreciate your feedback and will share it with the team.

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Current Review Score: 9.9 (9.925)

Overview of Review Score

The Review Score of 9.9 (9.925) out of 10 for Brampton Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.925 for Brampton Manor is calculated as follows: ( (307 Excellents x 5) + (25 Goods x 4) ) ÷ 332 Ratings = 4.925

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brampton Manor is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (13)

Meet the Team (4)

Akhi

Akhi Goswami

Job Title: Home Manager

Joined: 2023

Akhi has worked in healthcare for over 15 years collecting experience in different settings like Care Homes, NHS and Private hospitals. He first started working in care homes in 2010 and since then has never looked back. What he most enjoys about his role is talking to residents and their families to understand their needs. Apart from holding an Adult Nursing qualification, he is currently pursuing a master's degree in healthcare management from a local university. Brampton Manor is a warm and welcoming home, and he is delighted to be a part of this supportive team.

Danny

Danny Harris

Job Title: Admissions Manager

Joined: 2024

Danny Harris is the Admissions Manager at Brampton Manor Care Home in Newmarket. With a background in customer-centric roles in luxury retail, Danny found his true calling in the Care Sector, where he brings a passion for connecting with people and uncovering their stories.


At Brampton Manor, Danny strives to be a constant source of support for families during their search to find the perfect care home for their loved ones and ensure residents feel cherished and at home. With a commitment to creating meaningful experiences, Danny looks forward to welcoming you to Brampton Manor and guiding you on your care journey.

Iskra

Iskra Ivanova

Job Title: Deputy Manager

Joined: 2023

Iskra is the Deputy Manager at Brampton Manor and is very passionate about making a difference in people’s lives, supporting and providing the best care for them and their families. Over her career, she gained experience across different care fields including residential care, nursing care, dementia nursing and serious head /spine injuries.


Prior to joining Boutique Care Homes as Deputy Manager she was awarded, Nurse of the Year. Iskra also has a College Degree as a General Nurse and a Diploma in Social Care.

Valda

Valda Rayner

Job Title: Head of Activities & Wellbeing

Joined: 2022

Valda has worked in care for over 20 years in various roles. Extremely passionate about residents living their lives to the full and enjoying themselves, being given the opportunity to lead the activities and wellbeing team after a promotion from the reception team, was not an opportunity to miss.

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