Broadlands Lodge Care Home

Keswick Way, Postwick, Norwich NR13 5HB
Review Us
9.9 61 Reviews
  • Broadlands Lodge Care Home, Norwich
Broadlands Lodge Care Home is a purpose-built luxury care home located in Broadland Gate in Norwich, and provides friendly and comfortable residential and dementia care for up to 66 residents in single, ensuite rooms. Broadlands Lodge benefits from facilities such as a coffee area, bar area and cinema room. There is also spacious living and dining areas for residents to relax, socialise and spend time with loved ones during visits.

The dedicated care team gets to know each resident, working with them and their loved ones to create detailed care plans so that their needs are always met. The care team provides individual and compassionate care by getting to know each individual and building strong relationships with them and their loved ones.

Residents living with dementia receive quality dementia care, provided by colleagues, who are fully trained to ensure their approach is the best for residents living with dementia.

If you'd like to find out more about the home and what they have to offer, the team are happy to help.
Show Broadlands Lodge Care Home on the Map

Care Provided by Broadlands Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1500
  • RESPITE Self-Funded Residential Dementia Care: from £1500

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Broadlands Lodge Care Home to find out the exact price for your requirements.

Contact Broadlands Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Broadlands Lodge Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Tamara Crosswell (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Visitors are welcome at all times, including meal times and special events.

Parking

  • Private Car Park Onsite

Broadlands Lodge Care Home Reviews (61)

9.9

Broadlands Lodge Care Home has a Review Score of 9.9 (9.944) out of 10, based on 36 reviews in the last 2 years.
Over all time Broadlands Lodge Care Home has 61 reviews.

Overall Experience
  • 60
  • 1
  • 0
  • 0
  • 0
Date Published
  • 61
  • 6
  • 8
  • 34
  • 27
Reviewer Connection to Broadlands Lodge Care Home
  • 21
  • 8
  • 7
  • 5
  • 4
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 61, showing 21-40
Review from S C (Son of Resident) published on 26 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very happy with the care home especially the friendly staff whom have helped us feel our dad is in the right place.We believe our dad will be well cared for fed well and looked after properly giving us peace of mind.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tina G (Daughter of Resident) published on 11 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was welcomed with open arms and very quickly made to feel at home. Her room is spacious and well-designed and great care has been taken to make sure residents have everything they could need. I cannot fault the staff who have made the transition to a home as smooth as possible and I would recommend
them to anyone.
Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care HomeThank you for your wonderful review, I am so pleased Mum has settled well at Broadlands Lodge. Thank you for your kind words regarding the wonderful staff at Broadlands Lodge. I will ensure your feedback is shared with the whole team. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D F (Friend of Resident) published on 31 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is going from strength to strength, and a big part of that is one lovely member of staff in particular who has brought new activities and experiences to the residents. She is warm and welcoming (as are many staff). A lovely lady.
Special mention also for front of house manager, who is so welcoming
and kind.
The staff are all helpful and hardworking, and we are so grateful to them.
Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care HomeThank you for your wonderful review and your kind words and feedback about 2 individual staff members, I will ensure your feedback is shared with them. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stephen R (Son of Resident) published on 17 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at Broadlands Lodge Care Home for sixteen months. During her stay, her care has been faultless and she is very settled in there and most importantly, she is very happy. She has made friends in there and gets along with all the staff.
The facilities are excellent, as is the level of
care, and the staff are very friendly and interact with my mum in a lovely manner, always jovially to make her stay fun. The activities have increased recently and this is also a huge positive for her stay and the care home as a whole.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jenny R (Niece of Resident) published on 17 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very impressed with the atmosphere at Broadlands Lodge Care Home. The carers are very kind and there are always some around to help with the residents. The staff are very friendly, not just to the residents but family and friends too.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S C (Daughter of Resident) published on 2 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been at Broadlands Lodge Care Home since August 30th 2023 and I have found all the staff to be welcoming, caring, friendly and professional. The facilities are excellent and having doctor, dental visits, as well as chiropodist, and hair salon visits have been an added bonus. The facility
is kept very clean and the cleaning staff do a great job. The laundry and the cooking staff all do a fabulous job too. I am very pleased with the level of care at Broadlands.
Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care HomeThank you for your lovely review, I am so pleased your father has settled in well at Broadlands Lodge and you are happy with the care he is receiving. The team pride themselves on delivering high standards of care along with a warm and welcoming environment and your review confirms the fantastic work they all do. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pauline S (Daughter-in-law of Resident) published on 25 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On behalf of the family of one of Broadlands Lodge Care Homes residents, we welcome the opportunity to express our gratitude to the management and all the hardworking staff.
The staff are cheerful, polite, helpful and deliver excellent care with compassion, empathy and in a respectful manner.
Highly
recommended for kind, professional care of a loved one requiring a residential home.
Reply from Max Andrews, Business Support Manager at Broadlands Lodge Care HomeThank you for your kind words recognising the dedication of our team at Broadlands Lodge, Pauline. Providing the highest quality of care is our utmost priority.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J B (Daughter of Resident) published on 24 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has recently moved here. So far the family are very impressed. The attention to detail and care shown by the team are outstanding and very reassuring. Mum has already gained weight which is very positive. There seems to be plenty of staff to assist at all times and they interact positively and reassuringly.
As a difficult decision to make at a vulnerable time of life but the whole team has been brilliant.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K B (Friend of Resident) published on 17 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always super friednly on hand and welcoming. Residents are all happy and well looked after. Home is clean, and runs so many fun activities for residents. A really nice caring home.
Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care HomeThank you for your wonderful review. The whole team at Broadlands Lodge pride themselves on delivering outstanding care and a warm and welcoming environment to visitors. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gary B (Son-in-law of Resident) published on 12 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Broadlands Lodge has proven to be all that we hoped for in the respite care of my mother-in-law. The Lodge itself is beautiful, purpose-built and very plush. The staff are exceptional in care and attitude. We have nothing but praise for this place. Five stars.
Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care HomeThank you for your fantastic review! I am so pleased your mother-in-law enjoyed her respite stay with us. The manager and the whole team at Broadlands Lodge pride themselves on delivering outstanding care and your review confirms the fantastic work they all do. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mike J (Friend of Resident) published on 10 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Superb care - very comfortable.
Attentive and high quality.
Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care HomeThank you for your wonderful review, we are so pleased you are happy with the care provided at Broadlands Lodge.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Denise J (Friend of Resident) published on 10 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has gained weight and is extremely happy in the surroundings.
She is more relaxed and very settled.
My experience of the staff is they are super friendly and helpful. Residents are treated with dignity, respect and kindness. The home has an overall friendly and happy atmosphere.
Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care HomeThank you for your lovely review, I am so pleased to read your friend is happy and has settled so well. Thank you for your kind words regarding the team at Broadlands Lodge. I will ensure your feedback is shared with the whole team. Thank you
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nicholas P (Nephew of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always warm and welcoming. Staff are prepared to talk to you or assist with questions. A good level of activity. Very supportive when I wanted to put a bird feeder up for my aunt. Medical support seems good.
Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care HomeThank you for your lovely review, I am so pleased to hear you find the home so welcoming and approachable.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kathy P (Niece of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found everyone at the home to be extremely friendly and helpful. The residents are well cared for and have a lot of freedom within the home. The meals are both healthy and varied and the residents are encouraged to participate in regular activities. It is also apparent that the care home establishes
links with the community.
Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care HomeThank you for your lovely review. I am so pleased to read your kind words about the care your loved one is receiving. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J M (Daughter of Resident) published on 30 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been in care since January 2023 (Broadlands). Since March of this year, after a change of management, there has been a significant understanding of Dad's care needs, which are now all being met by the caring staff with respect and dignity. Dad was very poorly in March of this year and I am sure
without the care and support of the manager and staff, I honestly don't think Dad would be with us today. Thank you Broadlands Lodge.
Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care HomeThank you for your lovely review, I am so pleased to read your kind words regarding the care your dad is receiving. I will ensure your feedback is shared with the whole team. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mark S (Husband of Resident) published on 30 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After visiting many care homes, seeking one worthy for my very loving wife, we unexpectedly dropped by Broadlands Lodge Care Home and was made to feel at home. The warm introduction and tour of the care home were superb and thanks to the member of staff on the front desk, we had no doubt this was the
home we wanted my wife to be taken care of. Although we have only been here for under a week, we know we have made the correct choice. The manager has been exceptional, helping my wife get into the home, even though the late discharge in the evening, she made it possible for my wife to settle into this superb care home.
Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care HomeThank you for your lovely review, I am so pleased the home was able to support you on your journey in looking into care for your wife. The whole team pride themselves on delivering person-centred care and your review confirms the fantastic work they all do and I will ensure your feedback is shared with the whole team. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G C (Daughter-in-law of Resident) published on 24 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such a friendly, caring, homely care home. The management and whole team are always friendly, professional and take pride in the care they provide for their residents. Also keeping us informed, either over the phone or in person when we visit on the welfare of our relative. Nothing is ever too much
of a problem. I could not recommend Broadlands Lodge Care Home more.
Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care HomeThank you for your wonderful review, the team at Broadlands Lodge pride themselves on delivering person-centred care and your review confirms the fantastic work they all do. Communication is key and I am so pleased you get regular updates for your relative. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A R (Granddaughter of Resident) published on 23 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good at uplifting residents' spirits over the winter season with plenty of special activities and celebrations. An uplifting and caring atmosphere.
Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care HomeThank you for your wonderful review, I am so pleased to hear you have enjoyed seeing all the wonderful activities Broadlands Lodge provides for their residents. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M P (Son of Resident) published on 19 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a recent emergency hospital admission due to a fall, my mother was discharged at short notice. Unable to go home, as we had no care plan in place for her, Broadlands Lodge took her in for respite care. All of the staff are kind and helpful and the facilities are excellent. My mother would now
like to stay on a permanent basis. I have no hesitation in recommending Broadlands Lodge.
Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care HomeThank you for your wonderful review, I am so pleased to hear the team at Broadlands Lodge were able to help you at such short notice. We are so pleased Mum enjoyed her respite stay and it's lovely to hear she would like to come to live at Broadlands Lodge permanently. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M C (Grandson of Resident) published on 17 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to see my granny on Boxing Day. She was in good spirits and was finishing her egg and chips. The staff are always friendly and offer me tea and food. The place is always spotless.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.944)

Overview of Review Score

The Review Score of 9.9 (9.944) out of 10 for Broadlands Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.944 for Broadlands Lodge Care Home is calculated as follows: ( (403 Excellents x 5) + (24 Goods x 4) ) ÷ 427 Ratings = 4.944
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Broadlands Lodge Care Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (102)

Meet the Team (1)

No image found

Tamara Crosswell

Job Title: Home Manager Joined: 2023

Tamara has worked for just under 16 years in adult social care, starting as a care assistant and working her way up to a high manager level bringing her a wealth of practical experience and knowledge.


For the last 7 years, Tamara has worked for Castlemeadow care where in 2021 she was awarded the top 20 care home in the East of England.


Tamara brings with her, her genuine passion and enthusiasm for high-quality care.


Tamara’s philosophy is that all residents come first and are encouraged to live their lives to the fullest. She recognises that everyone is an individual and that we are privileged to work in our resident’s homes, treating them as part of our extended family.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Broadlands Lodge Care Home to verify any information. View our terms and conditions. Broadlands Lodge Care Home has an Enhanced Service - more info.