Search...

Broadlands Lodge

Keswick Way, Postwick, Norwich, Norfolk NR13 5HB
Care UK Logo
Jobs
Broadlands Lodge logo
A great environment with engaged and supportive staff who are ready to provide in every respectS S(Son-in-law of Resident/Service User)
Broadlands Lodge, Norwich
Broadlands Lodge, Norwich
Broadlands Lodge, Norwich

Broadlands Lodge is a welcoming care home in Postwick, offering 24-hour residential and dementia care, along with flexible respite stays and compassionate end-of-life support.

A dedicated and highly trained team focus on creating a warm, supportive environment where residents feel comfortable, valued, and well cared for, while families are welcomed as part of the community. The home offers a range of thoughtfully designed facilities, including a café, cinema room, and hair...  

Loading travel time

Care Provided by Broadlands Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,590From £1,788
Residential Dementia CareFrom £1,590From £1,788

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.

What’s included?

• All care and support including a monthly review of care plans

• All meals, snacks and drinks freshly prepared every day by our chef

• Access to landscaped gardens

• Activities and lifestyle programme

• All utilities and other accommodation costs

• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.

Contact Broadlands Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Adam Naeem (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Single Rooms with ensuite Wet Room (66)

Visiting

  • Visitors are welcome at all times, including meal times and special events.

Parking

  • Private Car Park Onsite

Broadlands Lodge Reviews (62)

Submit a Review
9.6

Broadlands Lodge has a Review Score of 9.6 (9.638) out of 10, based on 12 reviews in the last 2 years. Over all time Broadlands Lodge has 62 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Broadlands Lodge
Loading...
Showing 62 reviews matching selected criteria
Review from Carol D (Daughter-in-law of Resident) published on 12 August 2024 Submitted via Postal Card
Overall Experience
I visited several care homes prior to selecting Broadlands Lodge Care Home and found not one to compare with it.
It is friendly and comfortable. The staff are all approachable and caring and it's a place you feel you can trust that your relative can be cared for to a high standard.
The facilities are amazing and cleanliness is to a high standard.
The support that has been given to my mother-in-law and us, her family, has been greatly appreciated.

Overall, Broadlands Lodge, in my opinion and that of all the family is that it's a wonderful place.

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge

Thank you for your wonderful review, I am so pleased your mother-in-law has settled in well at Broadlands Lodge. The whole team pride themselves on delivering outstanding care and supporting their loved ones whilst on their care journey. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Howard W (Husband of Resident) published on 1 August 2024 Submitted via Postal Card
Overall Experience

My wife's experience was a very good one. Her room was very clean and tidy and always had clean bath towels and her room was spacious and plenty of cupboard space. The staff are always very polite and willing to help with anything. The menu was always a good choice and if you didn't fancy anything on the menu you could ask for food of your choice. Entertainment and things to do were always plenty with staff being involved in some of the activities. My wife felt very safe and treated with dignity at all times. Management was always available when required.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S C (Son of Resident) published on 26 July 2024 Submitted via Website
Overall Experience

We are very happy with the care home especially the friendly staff whom have helped us feel our dad is in the right place.We believe our dad will be well cared for fed well and looked after properly giving us peace of mind.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Tina G (Daughter of Resident) published on 11 July 2024 Submitted via Postal Card
Overall Experience

Mum was welcomed with open arms and very quickly made to feel at home. Her room is spacious and well-designed and great care has been taken to make sure residents have everything they could need. I cannot fault the staff who have made the transition to a home as smooth as possible and I would recommend them to anyone.

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge

Thank you for your wonderful review, I am so pleased Mum has settled well at Broadlands Lodge. Thank you for your kind words regarding the wonderful staff at Broadlands Lodge. I will ensure your feedback is shared with the whole team. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D F (Friend of Resident) published on 31 May 2024 Submitted via Postal Card
Overall Experience
The home is going from strength to strength, and a big part of that is one lovely member of staff in particular who has brought new activities and experiences to the residents. She is warm and welcoming (as are many staff). A lovely lady.
Special mention also for front of house manager, who is so welcoming and kind.

The staff are all helpful and hardworking, and we are so grateful to them.

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge

Thank you for your wonderful review and your kind words and feedback about 2 individual staff members, I will ensure your feedback is shared with them. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jenny R (Niece of Resident) published on 17 May 2024 Submitted via Postal Card
Overall Experience

I am very impressed with the atmosphere at Broadlands Lodge Care Home. The carers are very kind and there are always some around to help with the residents. The staff are very friendly, not just to the residents but family and friends too.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S C (Daughter of Resident) published on 2 May 2024 Submitted via Postal Card
Overall Experience

My father has been at Broadlands Lodge Care Home since August 30th 2023 and I have found all the staff to be welcoming, caring, friendly and professional. The facilities are excellent and having doctor, dental visits, as well as chiropodist, and hair salon visits have been an added bonus. The facility is kept very clean and the cleaning staff do a great job. The laundry and the cooking staff all do a fabulous job too. I am very pleased with the level of care at Broadlands.

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge

Thank you for your lovely review, I am so pleased your father has settled in well at Broadlands Lodge and you are happy with the care he is receiving. The team pride themselves on delivering high standards of care along with a warm and welcoming environment and your review confirms the fantastic work they all do. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Pauline S (Daughter-in-law of Resident) published on 25 April 2024 Submitted via Postal Card
Overall Experience
On behalf of the family of one of Broadlands Lodge Care Homes residents, we welcome the opportunity to express our gratitude to the management and all the hardworking staff.
The staff are cheerful, polite, helpful and deliver excellent care with compassion, empathy and in a respectful manner.

Highly recommended for kind, professional care of a loved one requiring a residential home.

Reply from Max Andrews, Business Support Manager at Broadlands Lodge

Thank you for your kind words recognising the dedication of our team at Broadlands Lodge, Pauline. Providing the highest quality of care is our utmost priority.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J B (Daughter of Resident) published on 24 April 2024 Submitted via Postal Card
Overall Experience

Mum has recently moved here. So far the family are very impressed. The attention to detail and care shown by the team are outstanding and very reassuring. Mum has already gained weight which is very positive. There seems to be plenty of staff to assist at all times and they interact positively and reassuringly. As a difficult decision to make at a vulnerable time of life but the whole team has been brilliant.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K B (Friend of Resident) published on 17 April 2024 Submitted via Postal Card
Overall Experience

Staff are always super friednly on hand and welcoming. Residents are all happy and well looked after. Home is clean, and runs so many fun activities for residents. A really nice caring home.

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge

Thank you for your wonderful review. The whole team at Broadlands Lodge pride themselves on delivering outstanding care and a warm and welcoming environment to visitors. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gary B (Son-in-law of Resident) published on 12 April 2024 Submitted via Postal Card
Overall Experience

Broadlands Lodge has proven to be all that we hoped for in the respite care of my mother-in-law. The Lodge itself is beautiful, purpose-built and very plush. The staff are exceptional in care and attitude. We have nothing but praise for this place. Five stars.

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge

Thank you for your fantastic review! I am so pleased your mother-in-law enjoyed her respite stay with us. The manager and the whole team at Broadlands Lodge pride themselves on delivering outstanding care and your review confirms the fantastic work they all do. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mike J (Friend of Resident) published on 10 April 2024 Submitted via Postal Card
Overall Experience
Superb care - very comfortable.

Attentive and high quality.

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge

Thank you for your wonderful review, we are so pleased you are happy with the care provided at Broadlands Lodge.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Denise J (Friend of Resident) published on 10 April 2024 Submitted via Postal Card
Overall Experience
My friend has gained weight and is extremely happy in the surroundings.
She is more relaxed and very settled.

My experience of the staff is they are super friendly and helpful. Residents are treated with dignity, respect and kindness. The home has an overall friendly and happy atmosphere.

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge

Thank you for your lovely review, I am so pleased to read your friend is happy and has settled so well. Thank you for your kind words regarding the team at Broadlands Lodge. I will ensure your feedback is shared with the whole team. Thank you

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kathy P (Niece of Resident) published on 31 January 2024 Submitted via Postal Card
Overall Experience

I have found everyone at the home to be extremely friendly and helpful. The residents are well cared for and have a lot of freedom within the home. The meals are both healthy and varied and the residents are encouraged to participate in regular activities. It is also apparent that the care home establishes links with the community.

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge

Thank you for your lovely review. I am so pleased to read your kind words about the care your loved one is receiving. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Nicholas P (Nephew of Resident) published on 31 January 2024 Submitted via Postal Card
Overall Experience

Always warm and welcoming. Staff are prepared to talk to you or assist with questions. A good level of activity. Very supportive when I wanted to put a bird feeder up for my aunt. Medical support seems good.

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge

Thank you for your lovely review, I am so pleased to hear you find the home so welcoming and approachable.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J M (Daughter of Resident) published on 30 January 2024 Submitted via Postal Card
Overall Experience

Dad has been in care since January 2023 (Broadlands). Since March of this year, after a change of management, there has been a significant understanding of Dad's care needs, which are now all being met by the caring staff with respect and dignity. Dad was very poorly in March of this year and I am sure without the care and support of the manager and staff, I honestly don't think Dad would be with us today. Thank you Broadlands Lodge.

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge

Thank you for your lovely review, I am so pleased to read your kind words regarding the care your dad is receiving. I will ensure your feedback is shared with the whole team. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mark S (Husband of Resident) published on 30 January 2024 Submitted via Postal Card
Overall Experience

After visiting many care homes, seeking one worthy for my very loving wife, we unexpectedly dropped by Broadlands Lodge Care Home and was made to feel at home. The warm introduction and tour of the care home were superb and thanks to the member of staff on the front desk, we had no doubt this was the home we wanted my wife to be taken care of. Although we have only been here for under a week, we know we have made the correct choice. The manager has been exceptional, helping my wife get into the home, even though the late discharge in the evening, she made it possible for my wife to settle into this superb care home.

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge

Thank you for your lovely review, I am so pleased the home was able to support you on your journey in looking into care for your wife. The whole team pride themselves on delivering person-centred care and your review confirms the fantastic work they all do and I will ensure your feedback is shared with the whole team. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G C (Daughter-in-law of Resident) published on 24 January 2024 Submitted via Postal Card
Overall Experience

Such a friendly, caring, homely care home. The management and whole team are always friendly, professional and take pride in the care they provide for their residents. Also keeping us informed, either over the phone or in person when we visit on the welfare of our relative. Nothing is ever too much of a problem. I could not recommend Broadlands Lodge Care Home more.

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge

Thank you for your wonderful review, the team at Broadlands Lodge pride themselves on delivering person-centred care and your review confirms the fantastic work they all do. Communication is key and I am so pleased you get regular updates for your relative. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A R (Granddaughter of Resident) published on 23 January 2024 Submitted via Postal Card
Overall Experience

Very good at uplifting residents' spirits over the winter season with plenty of special activities and celebrations. An uplifting and caring atmosphere.

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge

Thank you for your wonderful review, I am so pleased to hear you have enjoyed seeing all the wonderful activities Broadlands Lodge provides for their residents. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M P (Son of Resident) published on 19 January 2024 Submitted via Postal Card
Overall Experience

After a recent emergency hospital admission due to a fall, my mother was discharged at short notice. Unable to go home, as we had no care plan in place for her, Broadlands Lodge took her in for respite care. All of the staff are kind and helpful and the facilities are excellent. My mother would now like to stay on a permanent basis. I have no hesitation in recommending Broadlands Lodge.

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge

Thank you for your wonderful review, I am so pleased to hear the team at Broadlands Lodge were able to help you at such short notice. We are so pleased Mum enjoyed her respite stay and it's lovely to hear she would like to come to live at Broadlands Lodge permanently. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (64) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Broadlands Lodge.

Awards / Recognitions (118)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for Broadlands Lodge.

Meet the Team (1)

Adam Naeem
Adam NaeemJob Title Home Manager

What I’m most proud of in my role is seeing residents feel safe, respected and genuinely at home.

I have over a decade of healthcare experience, and before my current role, I was a care manager. I also have a level five qualification in training and development.

I think that a successful home manager needs to be compassionate, approachable and organised. Strong leadership is essential, as is good communication skills. You never know what the day will bring, so it is important to stay calm under pressure and make fair, properly informed decisions.

I believe that the best care is provided by people who feel supported, valued and confident in their abilities. A big part of my role is to provide that support. The team here is fantastic and dedicated to providing person-centred care. I always try to lead with compassion and promote teamwork, while also ensuring we meet consistently high standards and deal with any concerns quickly and thoroughly.

My favourite part of the working day is spending time with residents. I value their time and hearing their stories. It is always a privilege to see them enjoy meaningful moments.

Over the last six years, I’ve published three books, which has been a real career highlight and an achievement I’m very proud of.

Outside of work, I enjoy spending quality time with my family, staying active and exploring new places. I also like to take time to reflect, which helps me refresh and stay motivated.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Broadlands Lodge to verify any information. View our terms and conditions. Broadlands Lodge has an Enhanced Service -more info.