Broadlands Lodge Care Home

Keswick Way, Postwick, Norwich NR13 5HB
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9.9 62 Reviews
  • Broadlands Lodge Care Home, Norwich
Broadlands Lodge is a welcoming care home in Postwick, offering 24-hour residential and dementia care, along with flexible respite stays and compassionate end-of-life support.

A dedicated and highly trained team focus on creating a warm, supportive environment where residents feel comfortable, valued, and well cared for, while families are welcomed as part of the community. The home offers a range of thoughtfully designed facilities, including a café, cinema room, and hair and beauty salon.

Residents enjoy stylish, comfortable bedrooms, each with a private en-suite bathroom, as well as beautifully landscaped gardens that provide a peaceful space for relaxation and spending time with visitors.

Ideally located just 15 minutes from Norwich and 30 minutes from the seaside town of Great Yarmouth, Broadlands Lodge benefits from a vibrant lifestyle programme, with a dedicated activities team organising regular activities, events, and outings.
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Care Provided by Broadlands Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1590
  • Self-Funded Residential Dementia Care: from £1590
  • RESPITE Self-Funded Residential Care: from £1690
  • RESPITE Self-Funded Residential Dementia Care: from £1690

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Broadlands Lodge Care Home to find out the exact price for your requirements.

Contact Broadlands Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Broadlands Lodge Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Tamara Crosswell (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Visitors are welcome at all times, including meal times and special events.

Parking

  • Private Car Park Onsite

Broadlands Lodge Care Home Reviews (62)

9.9

Broadlands Lodge Care Home has a Review Score of 9.9 (9.944) out of 10, based on 33 reviews in the last 2 years.
Over all time Broadlands Lodge Care Home has 62 reviews.

Overall Experience
  • 61
  • 1
  • 0
  • 0
  • 0
Date Published
  • 62
  • 8
  • 9
  • 33
  • 29
Reviewer Connection to Broadlands Lodge Care Home
  • 21
  • 8
  • 8
  • 5
  • 4
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 62, showing 61-62
Review from Trina H (Daughter of Resident) published on 11 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is beautiful and a pleasure to visit. We have found the staff to be kind and considerate. My father-in-law has settled in much better than we ever imagined. I only hope there is somewhere as nice as this, if I ever have cause to use one myself.
Reply from Jess Blythe, Administrator at Broadlands Lodge Care HomeWe really appreciate receiving feedback and would like to thank you for kindly taking the time to share your review with us. Your comments describe our team perfectly, and I am sure they will be pleased to read this recognition of their caring nature. We are pleased you find Broadlands Lodge a pleasure to visit and hope you continue to visit and experience the wonderful facilities we are able to offer. (We will be watching the remembrance day parade in the cinema room; you and your family are welcome to join us). Thank you again for your time in sharing your feedback.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Yvonne S (Daughter of Resident) published on 11 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is the first lady resident of Broadlands Lodge, she has been in her new home for one week. One word describes the experience, amazing! The staff are so caring and attentive. They are doing everything possible to make it a home-from-home. The personal care given, is professional, but with empathy,
making Mum feel comfortable. As a family, we have visited Mum every day to help settle her in. Every time we visit, we have been welcomed by the team and had constant hot drinks and cake! The food is wonderful and the building is just something else. All the rooms are a good size, bright and light and decorated to an extremely high standard, even a rain shower in each room!
We are looking forward to using the cafe and cinema room, next. Thank you to the manager and team.
Reply from Alicia Bradon, Marketing and communications manager at Broadlands Lodge Care HomeThank you so much for the kind review you have provided. Our team work incredibly hard to provide a home-from-home experience for all of our residents, and it is so wonderful to hear your loved one has experienced just that. We look forward to sharing this review with the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.944)

Overview of Review Score

The Review Score of 9.9 (9.944) out of 10 for Broadlands Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.944 for Broadlands Lodge Care Home is calculated as follows: ( (369 Excellents x 5) + (22 Goods x 4) ) ÷ 391 Ratings = 4.944
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Broadlands Lodge Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (110)

Meet the Team (1)

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Tamara Crosswell

Job Title: Home Manager Joined: 2023

Tamara has worked for just under 16 years in adult social care, starting as a care assistant and working her way up to a high manager level, bringing her a wealth of practical experience and knowledge.


For the last 7 years, Tamara has worked for Castlemeadow care, where in 2021 she was awarded the top 20 care home in the East of England.


Tamara brings with her her genuine passion and enthusiasm for high-quality care.


Tamara’s philosophy is that all residents come first and are encouraged to live their lives to the fullest. She recognises that everyone is an individual and that we are privileged to work in our residents’ homes, treating them as part of our extended family.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Broadlands Lodge Care Home to verify any information. View our terms and conditions. Broadlands Lodge Care Home has an Enhanced Service - more info.