Broadlands Lodge Care Home

Keswick Way, Postwick, Norwich NR13 5HB
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10 57 Reviews
  • Broadlands Lodge Care Home, Norwich
Broadlands Lodge Care Home is a purpose-built luxury care home located in Broadland Gate in Norwich, and provides friendly and comfortable residential and dementia care for up to 66 residents in single, ensuite rooms. Broadlands Lodge benefits from facilities such as a coffee area, bar area and cinema room. There is also spacious living and dining areas for residents to relax, socialise and spend time with loved ones during visits.

The dedicated care team gets to know each resident, working with them and their loved ones to create detailed care plans so that their needs are always met. The care team provides individual and compassionate care by getting to know each individual and building strong relationships with them and their loved ones.

Residents living with dementia receive quality dementia care, provided by colleagues, who are fully trained to ensure their approach is the best for residents living with dementia.

If you'd like to find out more about the home and what they have to offer, the team are happy to help.
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Care Provided by Broadlands Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1500
  • RESPITE Self-Funded Residential Dementia Care: from £1500

At Danforth Care Homes, One Inclusive Fee Covers It All


Choosing the right care home for yourself or a loved one is a big decision, and we’re here to make it simpler. At Danforth Care Homes, we pride ourselves on offering one inclusive fee across all our homes. This means no unexpected costs or additional fees—ever.


Here’s what’s included:


All Levels of Care: Whether needs change over time, our comprehensive care ensures residents always receive the right level of support.


Accommodation: A comfortable, private room to call home.


Nutritious Meals: Delicious, chef-prepared meals tailored to residents' preferences and dietary needs.


Lifestyle Activities: Daily activities and events organized by our dedicated in-house lifestyle team, designed to engage, entertain, and enrich.


Weekly Services: Visits from a professional hairdresser and chiropodist are part of our commitment to residents’ well-being.


Our all-inclusive approach ensures peace of mind for residents and their families, so they can focus on what truly matters—quality time together.

These prices are only a guideline, please contact Broadlands Lodge Care Home to find out the exact price for your requirements.

Contact Broadlands Lodge Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Broadlands Lodge Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Tamara Crosswell (Care Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Visitors are welcome at all times, including meal times and special events.

Parking

  • Private Car Park Onsite

Broadlands Lodge Care Home Reviews (57)

10

Broadlands Lodge Care Home has a Review Score of 10 (9.959) out of 10, based on 41 reviews in the last 2 years.
Over all time Broadlands Lodge Care Home has 57 reviews.

Overall Experience
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Reviewer Connection to Broadlands Lodge Care Home
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Total of 57, showing 41-57
Review from N P (Son of Resident) published on 22 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment myself and my brother entered Broadlands Lodge, we have been totally amazed and blown away with the place, staff, food and the dignity and respect shown to our mother. She entered Broadlands Lodge on Monday, October 30th for 4 weeks respite. I took my mum to the hairdresser on Friday
the 3rd of November and on the way back in the car Mum said, "Well what's happening Nigel," I replied, "That's up to you Mum." Her reply was, "Well, I want to stay here, I am not going home." For my mother to make that decision in 5 days says it all. Thank you.
Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care Home
Thank you for your wonderful feedback regarding the care Mum is receiving at Broadlands Lodge, we are so pleased to hear in such a short time Mum has made the decision to stay permanently. We will…read more
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Review from G W (Daughter of Resident) published on 17 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is the most fabulous place at Broadlands Lodge Care Home. Everyone involved in looking after her is so caring, considerate and professional; this feels like a real extended family. The food is absolutely superb and mum is eating more and more healthily than for years.
Entrusting her to the wonderful
staff here has been one of the best decisions we have made.
Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care Home
Thank you for your wonderful feedback regarding the care your mum is receiving at Broadlands Lodge. We will ensure your feedback is shared with the whole team. The happiness, safety and needs of our…read more
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Review from V H (Daughter-in-law of Resident) published on 20 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We wanted to express our thanks and gratitude for looking after our dad whilst Mum was able to get some respite. He was tricky and there were several hurdles but amazingly you all remained professional, unfazed and dealt promptly with it all. Thank you for giving Mum some breathing space, and for looking
after Dad whilst he was in your care. We appreciate the one-to-one attention had, when needed and will always be grateful for the unwatered support. Thank you again.
Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care Home
Thank you for your kind words regarding the care your dad received at Broadlands Lodge Care Home. Our staff always focus on a person-centred care approach, and it is lovely to receive such wonderful…read more
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Review from R J (Wife of Resident) published on 18 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband had two weeks of respite care at Broadlands Lodge. Friends and family who visited him said that he seemed settled and well looked after. The staff were really good at managing his dementia and his personal needs.
Reply from Meghan Tattersall, Sales and Marketing Manager at Broadlands Lodge Care Home
Thank you so much for taking the time to review Broadlands Lodge Care Home. We are so pleased to hear that your husband had a great respite stay with us and that friends and family were happy at how…read more
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Review from Dianne S (Sister of Resident) published on 22 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the staff very caring and welcoming. Nothing has been too much trouble to make my sister feel at home.
Reply from Meghan Tattersall, Sales and Marketing Manager at Broadlands Lodge Care Home
Thank you very much for your kind words! We strive to provide a caring and welcoming environment for everyone at Broadlands Lodge Care Home. We are so glad that your sister is feeling right at home…read more
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Review from A A (Wife of Resident) published on 15 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming. All staff extremely pleasant and fun. All proceedings efficient. The home itself is as new - likened to a five-star hotel. Lots of facilities and able to make teas/coffees. Keeping residents as independent as possible, which is good.
Reply from Meghan Tattersall, Sales and Marketing Manager at Broadlands Lodge Care Home
Thank you so much for your kind words! We are so pleased to hear that you find our staff to be pleasant, efficient, and fun. We strive to keep our residents as independent and comfortable as possible,…read more
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Review from Avis B (Friend of Resident) published on 1 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful care home, modern, welcoming and has a lovely atmosphere. Caring and helpful staff. After a respite/trial, my friend is already making plans to stay. He's having a wonderful time and can't praise the home or staff enough.
Reply from Meghan Tattersall, Sales and Marketing Manager at Broadlands Lodge Care Home
Thank you so much for writing such a glowing review for Broadlands Lodge Care Home! We are so glad to hear that your friend enjoyed their respite/trial time and is already making plans to stay! Our…read more
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Review from Yvonne B (Daughter of Resident) published on 10 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad initially came into Broadlands Lodge for respite care, but we soon realised as a family we were no longer able to give Dad the care he required. Dad has been treated with such kindness, respect and humour by all the staff and has settled in well. The home is beautiful, all the staff are very welcoming
to the family.
Reply from Meghan Tattersall, Sales and Marketing Manager at Broadlands Lodge Care Home
Thank you so much for your kind words and for choosing Broadlands Lodge for your Dad. We are delighted to hear that he has settled in well and that you have found our staff to be kind and respectful.…read more
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Review from F S (Friend of Resident) published on 28 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming. Food excellent - enjoyed lunch with resident. Caring staff. Nothing too much trouble.
Reply from Meghan Tattersall, Sales and Marketing Manager at Broadlands Lodge Care Home
Thank you for your feedback, we will be sure to pass this onto our team at Broadlands Lodge. It is great to hear your feedback. Our team are dedicated to providing the best quality care and the most…read more
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Review from Norman G (Power of Attorney of Resident) published on 15 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a new home and my appointor moved in December 2022. So far the experience has been top quality. Caring staff, beautiful facilities and quality food.
Reply from Meghan Tattersall, Sales and Marketing Manager at Broadlands Lodge Care Home
Thank you for taking the time to write a lovely review. At Broadlands Lodge Care Home we are at the forefront to providing the best care and giving all a wonderful environment to be surrounded in. Our…read more
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Review from Clair G (Granddaughter of Resident) published on 12 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank this home enough, they have gone above and beyond for my Grandad since he arrived here in November.
What a superb place down to the decor, cleanliness and great warming meeting you get every time we arrive to visit from hot drinks to home baked cakes/biscuits. It's so lovely to see Grandad
being looked after with such 5 star treatment, in his words (my whole life has changed for the better)!
We can't thank all the amazing staff enough. Thank you for all you do.
Reply from Alicia Bradon, Marketing and communications manager at Broadlands Lodge Care Home
Thank you for taking the time to write such a wonderful review, it is so heartwarming to know your loved ones whole life has changed for the better. We hope you continue to enjoy the hot drinks, cakes…read more
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Review from Lindsey N (Daughter of Resident) published on 22 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Superior care and attention, kind friendly staff, whom look after their visitors nearly as well as their residents. A beautiful purpose built establishment, catering for all needs. Feeling so very fortunate that we found this for our elderly father.
Reply from Alicia Bradon, Marketing and communications manager at Broadlands Lodge Care Home
Thank you for sharing your feedback with us, it's lovely to hear. We look forward to passing this on to our team.
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Review from Gill R (Daughter of Resident) published on 21 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just cannot praise the kindness, consideration and professionalism throughout this care home. We only had a short time to find accommodation for our father due to emergency building work at his home. The transition was faultless and straightforward, welcoming him like a family member. At 95 it was
daunting for him but was welcomed into a beautiful room with a full afternoon tea for all of us. He particularly enjoys the food and friendliness of every member of staff. All of whom stop to chat with us including the superb chef, the maintenance man and the laundry lady. Our dad is not an easy man to please but he truly does not want for a thing. We are also relieved that we no longer have to worry his comfort, his diet or his loneliness.
Reply from Alicia Bradon, Marketing and communications manager at Broadlands Lodge Care Home
Thank you so much, for taking the time to write such a kind review. The team at Broadlands Lodge go above and beyond for all their residents and we are so pleased you have had a positive,…read more
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Review from F F (Daughter-in-law of Resident) published on 18 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum-in-Law came into Broadlands Lodge, just a few days ago. At the time she was barely eating and looked dreadful, but already she's looking better. The staff are encouraging her to eat and drink and have taken note of her likes and dislikes. She's already had a manicure and pedicure, too, which is
great! My husband and I are both impressed with the home (light, bright and better than some top hotels!), and the caring staff. I just wish this home existed, when my mum had to go into care.
Reply from Jess Blythe, Administrator at Broadlands Lodge Care Home
Thank you for taking the time to share your feedback with us. We are so pleased to hear Mum-in-Law is responding well to our lovely home-cooked meals and will ensure our team continue to provide…read more
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Review from Nigel S (Son of Resident) published on 11 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We as a family, have been delighted with the way Mum has been treated. The staff are so friendly, a genuine warmth. My mum is the second resident to enter this wonderful purpose-built facility, but it's the residents and staff who make it home and home it is.
Reply from Jess Blythe, Administrator at Broadlands Lodge Care Home
Thank you for kindly taking the time to share your feedback; we really appreciate this. It is always lovely to receive a review which demonstrates how compassionate and caring our team are and that…read more
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Review from Trina H (Daughter of Resident) published on 11 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is beautiful and a pleasure to visit. We have found the staff to be kind and considerate. My father-in-law has settled in much better than we ever imagined. I only hope there is somewhere as nice as this, if I ever have cause to use one myself.
Reply from Jess Blythe, Administrator at Broadlands Lodge Care Home
We really appreciate receiving feedback and would like to thank you for kindly taking the time to share your review with us. Your comments describe our team perfectly, and I am sure they will be…read more
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Review from Yvonne S (Daughter of Resident) published on 11 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is the first lady resident of Broadlands Lodge, she has been in her new home for one week. One word describes the experience, amazing! The staff are so caring and attentive. They are doing everything possible to make it a home-from-home. The personal care given, is professional, but with empathy,
making Mum feel comfortable. As a family, we have visited Mum every day to help settle her in. Every time we visit, we have been welcomed by the team and had constant hot drinks and cake! The food is wonderful and the building is just something else. All the rooms are a good size, bright and light and decorated to an extremely high standard, even a rain shower in each room!
We are looking forward to using the cafe and cinema room, next. Thank you to the manager and team.
Reply from Alicia Bradon, Marketing and communications manager at Broadlands Lodge Care Home
Thank you so much for the kind review you have provided. Our team work incredibly hard to provide a home-from-home experience for all of our residents, and it is so wonderful to hear your loved one…read more
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Current Review Score: 10.0 (9.959)

Overview of Review Score

The Review Score of 10 (9.959) out of 10 for Broadlands Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 41 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.959 for Broadlands Lodge Care Home is calculated as follows: ( (468 Excellents x 5) + (20 Goods x 4) ) ÷ 488 Ratings = 4.959
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Broadlands Lodge Care Home is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 41 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (2)

Tamara

Tamara Crosswell

Job Title: Care Home Manager Joined: 2023

Tamara has worked for just under 16 years in adult social care, starting as a care assistant and working her way up to a high manager level bringing her a wealth of practical experience and knowledge.


For the last 7 years, Tamara has worked for Castlemeadow care where in 2021 she was awarded the top 20 care home in the East of England.


Tamara brings with her, her genuine passion and enthusiasm for high-quality care.


Tamara’s philosophy is that all residents come first and are encouraged to live their lives to the fullest. She recognises that everyone is an individual and that we are privileged to work in our resident’s homes, treating them as part of our extended family.

Sarah

Sarah Guttridge

Job Title: Front of House Manager Joined: 2022

Over the past 25 years, I have worked in the hospitality industry across Southern Africa. Customer service and satisfaction are of utmost importance to me. I am delighted to be working with the team at Broadlands Lodge and look forward to meeting all the residents and their families at their homes away from home. Outside of work I am a mom to two teenage children and two French Bulldogs, I enjoy travelling and photography.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Broadlands Lodge Care Home to verify any information. View our terms and conditions. Broadlands Lodge Care Home has an Enhanced Service - more info.