Broadlands Lodge Care Home

Keswick Way, Postwick, Norwich NR13 5HB
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9.9 61 Reviews
  • Broadlands Lodge Care Home, Norwich
Broadlands Lodge Care Home is a purpose-built luxury care home located in Broadland Gate in Norwich, and provides friendly and comfortable residential and dementia care for up to 66 residents in single, ensuite rooms. Broadlands Lodge benefits from facilities such as a coffee area, bar area and cinema room. There is also spacious living and dining areas for residents to relax, socialise and spend time with loved ones during visits.

The dedicated care team gets to know each resident, working with them and their loved ones to create detailed care plans so that their needs are always met. The care team provides individual and compassionate care by getting to know each individual and building strong relationships with them and their loved ones.

Residents living with dementia receive quality dementia care, provided by colleagues, who are fully trained to ensure their approach is the best for residents living with dementia.

If you'd like to find out more about the home and what they have to offer, the team are happy to help.
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Care Provided by Broadlands Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1500
  • RESPITE Self-Funded Residential Dementia Care: from £1500

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Broadlands Lodge Care Home to find out the exact price for your requirements.

Contact Broadlands Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Broadlands Lodge Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Tamara Crosswell (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Visitors are welcome at all times, including meal times and special events.

Parking

  • Private Car Park Onsite

Broadlands Lodge Care Home Reviews (61)

9.9

Broadlands Lodge Care Home has a Review Score of 9.9 (9.944) out of 10, based on 36 reviews in the last 2 years.
Over all time Broadlands Lodge Care Home has 61 reviews.

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Review from W W (Daughter of Resident) published on 11 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A beautiful home with excellent facilities but more importantly, the staff couldn't be more caring, attentive and professional. A safe and happy place for Mum.
Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care HomeThank you for your lovely review, we are so pleased to hear Mum is happy. The team at Broadlands Lodge pride themselves on delivering outstanding care and your review confirms the fantastic work they do. We will ensure your feedback is shared with the whole team. Thank you.
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Review from C C (Son-in-law of Resident) published on 11 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a lovely and loving environment. Friendly and caring staff. Extremely clean. Food is exceptionally good. Activities are wide and varied. Ma-in-law is very happy here.
Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care HomeThank you for your wonderful feedback we are so pleased to hear your mother-in-law is happy at Broadlands Lodge. We will ensure your kind words are shared with the whole team. Thank you.
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Review from B C (Daughter of Resident) published on 18 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Broadlands Lodge Care Home treats the residents as individuals and takes time to find out about them as unique special people. My mother has been helped and supported to eat and gain weight (that she had lost prior to coming to Broadlands) she absolutely loves the food. They have encouraged her with
her mobility, she is, as a result much more independent now than when she arrived. The care home is clean and welcoming. The staff are kind, caring and professional. The facilities are very good.
Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care HomeThank you for your great review. We are so pleased Mum is happy and settled and is particularly enjoying the food cooked by our wonderful chefs. We will ensure your feedback is shared with the whole team. Thank you.
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Review from C W (Daughter of Resident) published on 28 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been a resident since January 2023. The care he receives is first class. He is treated with dignity and compassion by all care staff. Under the guidance of an exceptional management team who continually demonstrates efficiency and expertise, ensuring Dad's medical and general care needs are
met. Just brilliant!
Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care HomeThank you for your wonderful review. We are so pleased Dad has settled in so well. Our team all focus on a person-centred care approach, and your feedback confirms the fantastic work they all do. We will ensure your feedback is shared with the whole team at Broadlands Lodge. Thank you.
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Review from N P (Son of Resident) published on 22 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment myself and my brother entered Broadlands Lodge, we have been totally amazed and blown away with the place, staff, food and the dignity and respect shown to our mother. She entered Broadlands Lodge on Monday, October 30th for 4 weeks respite. I took my mum to the hairdresser on Friday
the 3rd of November and on the way back in the car Mum said, "Well what's happening Nigel," I replied, "That's up to you Mum." Her reply was, "Well, I want to stay here, I am not going home." For my mother to make that decision in 5 days says it all. Thank you.
Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care HomeThank you for your wonderful feedback regarding the care Mum is receiving at Broadlands Lodge, we are so pleased to hear in such a short time Mum has made the decision to stay permanently. We will ensure your kind words are shared with the whole team at Broadlands Lodge. Thank you.
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Review from G W (Daughter of Resident) published on 17 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is the most fabulous place at Broadlands Lodge Care Home. Everyone involved in looking after her is so caring, considerate and professional; this feels like a real extended family. The food is absolutely superb and mum is eating more and more healthily than for years.
Entrusting her to the wonderful
staff here has been one of the best decisions we have made.
Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care HomeThank you for your wonderful feedback regarding the care your mum is receiving at Broadlands Lodge. We will ensure your feedback is shared with the whole team. The happiness, safety and needs of our residents are at the heart of everything that we do and your feedback reflects this. Thank you.
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Review from V H (Daughter-in-law of Resident) published on 20 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We wanted to express our thanks and gratitude for looking after our dad whilst Mum was able to get some respite. He was tricky and there were several hurdles but amazingly you all remained professional, unfazed and dealt promptly with it all. Thank you for giving Mum some breathing space, and for looking
after Dad whilst he was in your care. We appreciate the one-to-one attention had, when needed and will always be grateful for the unwatered support. Thank you again.
Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care HomeThank you for your kind words regarding the care your dad received at Broadlands Lodge Care Home. Our staff always focus on a person-centred care approach, and it is lovely to receive such wonderful feedback. We were so pleased we were able to give Mum a break and let her have some time to rest. We will ensure your feedback is shared with the great team at Broadlands Lodge.
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Review from R J (Wife of Resident) published on 18 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband had two weeks of respite care at Broadlands Lodge. Friends and family who visited him said that he seemed settled and well looked after. The staff were really good at managing his dementia and his personal needs.
Reply from Meghan Tattersall, Sales and Marketing Manager at Broadlands Lodge Care HomeThank you so much for taking the time to review Broadlands Lodge Care Home. We are so pleased to hear that your husband had a great respite stay with us and that friends and family were happy at how well he was looked after. We strive to ensure that all our residents remain as comfortable and secure as possible and that all their needs are met. It is wonderful to hear that our efforts in managing your husband's dementia have been positively received. We are so proud of the hard work and dedication our staff puts in every day and your feedback is a testament to this. Thank you for your kind words and we hope to see you and your husband again soon.
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Review from Dianne S (Sister of Resident) published on 22 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the staff very caring and welcoming. Nothing has been too much trouble to make my sister feel at home.
Reply from Meghan Tattersall, Sales and Marketing Manager at Broadlands Lodge Care HomeThank you very much for your kind words! We strive to provide a caring and welcoming environment for everyone at Broadlands Lodge Care Home. We are so glad that your sister is feeling right at home and that nothing has been too much trouble. Your review is much appreciated.
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Review from A A (Wife of Resident) published on 15 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming. All staff extremely pleasant and fun. All proceedings efficient. The home itself is as new - likened to a five-star hotel. Lots of facilities and able to make teas/coffees. Keeping residents as independent as possible, which is good.
Reply from Meghan Tattersall, Sales and Marketing Manager at Broadlands Lodge Care HomeThank you so much for your kind words! We are so pleased to hear that you find our staff to be pleasant, efficient, and fun. We strive to keep our residents as independent and comfortable as possible, so we are glad that this has been appreciated. It is wonderful to hear that you think Broadlands Lodge is like a five-star hotel! We are constantly striving to provide our residents with all the facilities and services needed to make them feel right at home. Thank you again for your review!
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Review from Avis B (Friend of Resident) published on 1 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful care home, modern, welcoming and has a lovely atmosphere. Caring and helpful staff. After a respite/trial, my friend is already making plans to stay. He's having a wonderful time and can't praise the home or staff enough.
Reply from Meghan Tattersall, Sales and Marketing Manager at Broadlands Lodge Care HomeThank you so much for writing such a glowing review for Broadlands Lodge Care Home! We are so glad to hear that your friend enjoyed their respite/trial time and is already making plans to stay! Our caring and helpful staff are our pride and joy here at Broadlands and the wonderful atmosphere is something we strive to provide every day. We are thrilled to hear that we have been successful in meeting your expectations! Thank you again for taking the time to share your thoughts with us.
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Review from Yvonne B (Daughter of Resident) published on 10 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad initially came into Broadlands Lodge for respite care, but we soon realised as a family we were no longer able to give Dad the care he required. Dad has been treated with such kindness, respect and humour by all the staff and has settled in well. The home is beautiful, all the staff are very welcoming
to the family.
Reply from Meghan Tattersall, Sales and Marketing Manager at Broadlands Lodge Care HomeThank you so much for your kind words and for choosing Broadlands Lodge for your Dad. We are delighted to hear that he has settled in well and that you have found our staff to be kind and respectful. We strive to provide quality care for all of our residents and we are so pleased that Dad has had a positive experience with us. We look forward to continuing to provide the best care for Dad in the future.
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Review from F S (Friend of Resident) published on 28 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming. Food excellent - enjoyed lunch with resident. Caring staff. Nothing too much trouble.
Reply from Meghan Tattersall, Sales and Marketing Manager at Broadlands Lodge Care HomeThank you for your feedback, we will be sure to pass this onto our team at Broadlands Lodge. It is great to hear your feedback. Our team are dedicated to providing the best quality care and the most scrumptious meals. We look forward to welcoming you again at our home.
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Review from Norman G (Power of Attorney of Resident) published on 15 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a new home and my appointor moved in December 2022. So far the experience has been top quality. Caring staff, beautiful facilities and quality food.
Reply from Meghan Tattersall, Sales and Marketing Manager at Broadlands Lodge Care HomeThank you for taking the time to write a lovely review. At Broadlands Lodge Care Home we are at the forefront to providing the best care and giving all a wonderful environment to be surrounded in. Our team work incredibly hard in giving the best care and support. We will have great pleasure in passing this on to our team at Broadlands Lodge. We thank you again for your support and time.
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Review from Clair G (Granddaughter of Resident) published on 12 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank this home enough, they have gone above and beyond for my Grandad since he arrived here in November.
What a superb place down to the decor, cleanliness and great warming meeting you get every time we arrive to visit from hot drinks to home baked cakes/biscuits. It's so lovely to see Grandad
being looked after with such 5 star treatment, in his words (my whole life has changed for the better)!
We can't thank all the amazing staff enough. Thank you for all you do.
Reply from Alicia Bradon, Marketing and communications manager at Broadlands Lodge Care HomeThank you for taking the time to write such a wonderful review, it is so heartwarming to know your loved ones whole life has changed for the better. We hope you continue to enjoy the hot drinks, cakes and biscuits when you visit. We look forward to passing your review onto the team.
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Review from Lindsey N (Daughter of Resident) published on 22 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Superior care and attention, kind friendly staff, whom look after their visitors nearly as well as their residents. A beautiful purpose built establishment, catering for all needs. Feeling so very fortunate that we found this for our elderly father.
Reply from Alicia Bradon, Marketing and communications manager at Broadlands Lodge Care HomeThank you for sharing your feedback with us, it's lovely to hear. We look forward to passing this on to our team.
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Review from Gill R (Daughter of Resident) published on 21 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just cannot praise the kindness, consideration and professionalism throughout this care home. We only had a short time to find accommodation for our father due to emergency building work at his home. The transition was faultless and straightforward, welcoming him like a family member. At 95 it was
daunting for him but was welcomed into a beautiful room with a full afternoon tea for all of us. He particularly enjoys the food and friendliness of every member of staff. All of whom stop to chat with us including the superb chef, the maintenance man and the laundry lady. Our dad is not an easy man to please but he truly does not want for a thing. We are also relieved that we no longer have to worry his comfort, his diet or his loneliness.
Reply from Alicia Bradon, Marketing and communications manager at Broadlands Lodge Care HomeThank you so much, for taking the time to write such a kind review. The team at Broadlands Lodge go above and beyond for all their residents and we are so pleased you have had a positive, home-from-home experience. We cannot wait to share this review with the team, especially catering, who will be delighted.
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Review from F F (Daughter-in-law of Resident) published on 18 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum-in-Law came into Broadlands Lodge, just a few days ago. At the time she was barely eating and looked dreadful, but already she's looking better. The staff are encouraging her to eat and drink and have taken note of her likes and dislikes. She's already had a manicure and pedicure, too, which is
great! My husband and I are both impressed with the home (light, bright and better than some top hotels!), and the caring staff. I just wish this home existed, when my mum had to go into care.
Reply from Jess Blythe, Administrator at Broadlands Lodge Care HomeThank you for taking the time to share your feedback with us. We are so pleased to hear Mum-in-Law is responding well to our lovely home-cooked meals and will ensure our team continue to provide options, she will enjoy. We hope she enjoyed the manicure and pedicure and enjoys the environment. We will enjoy sharing this feedback with our wonderful, caring team. Broadlands Lodge, look forward to continuing, to support Mum-in-Law and your family.
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Review from Nigel S (Son of Resident) published on 11 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We as a family, have been delighted with the way Mum has been treated. The staff are so friendly, a genuine warmth. My mum is the second resident to enter this wonderful purpose-built facility, but it's the residents and staff who make it home and home it is.
Reply from Jess Blythe, Administrator at Broadlands Lodge Care HomeThank you for kindly taking the time to share your feedback; we really appreciate this. It is always lovely to receive a review which demonstrates how compassionate and caring our team are and that this has been recognised. We will enjoy sharing this feedback with our incredible staff team. We are pleased you and your family are delighted with Broadlands Lodge and hope to continue a wonderful relationship. Thank you again for your time.
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Review from Trina H (Daughter of Resident) published on 11 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is beautiful and a pleasure to visit. We have found the staff to be kind and considerate. My father-in-law has settled in much better than we ever imagined. I only hope there is somewhere as nice as this, if I ever have cause to use one myself.
Reply from Jess Blythe, Administrator at Broadlands Lodge Care HomeWe really appreciate receiving feedback and would like to thank you for kindly taking the time to share your review with us. Your comments describe our team perfectly, and I am sure they will be pleased to read this recognition of their caring nature. We are pleased you find Broadlands Lodge a pleasure to visit and hope you continue to visit and experience the wonderful facilities we are able to offer. (We will be watching the remembrance day parade in the cinema room; you and your family are welcome to join us). Thank you again for your time in sharing your feedback.
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Current Review Score: 9.9 (9.944)

Overview of Review Score

The Review Score of 9.9 (9.944) out of 10 for Broadlands Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.944 for Broadlands Lodge Care Home is calculated as follows: ( (403 Excellents x 5) + (24 Goods x 4) ) ÷ 427 Ratings = 4.944
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Broadlands Lodge Care Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (102)

Meet the Team (1)

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Tamara Crosswell

Job Title: Home Manager Joined: 2023

Tamara has worked for just under 16 years in adult social care, starting as a care assistant and working her way up to a high manager level bringing her a wealth of practical experience and knowledge.


For the last 7 years, Tamara has worked for Castlemeadow care where in 2021 she was awarded the top 20 care home in the East of England.


Tamara brings with her, her genuine passion and enthusiasm for high-quality care.


Tamara’s philosophy is that all residents come first and are encouraged to live their lives to the fullest. She recognises that everyone is an individual and that we are privileged to work in our resident’s homes, treating them as part of our extended family.

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