Search...

Broadlands Lodge

Keswick Way, Postwick, Norwich, Norfolk NR13 5HB
Care UK Logo
Jobs
Broadlands Lodge logo
A great environment with engaged and supportive staff who are ready to provide in every respectS S(Son-in-law of Resident/Service User)
Broadlands Lodge, Norwich
Broadlands Lodge, Norwich
Broadlands Lodge, Norwich

Broadlands Lodge is a welcoming care home in Postwick, offering 24-hour residential and dementia care, along with flexible respite stays and compassionate end-of-life support.

A dedicated and highly trained team focus on creating a warm, supportive environment where residents feel comfortable, valued, and well cared for, while families are welcomed as part of the community. The home offers a range of thoughtfully designed facilities, including a café, cinema room, and hair...  

Loading travel time

Care Provided by Broadlands Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,590From £1,788
Residential Dementia CareFrom £1,590From £1,788

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.

What’s included?

• All care and support including a monthly review of care plans

• All meals, snacks and drinks freshly prepared every day by our chef

• Access to landscaped gardens

• Activities and lifestyle programme

• All utilities and other accommodation costs

• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.

Contact Broadlands Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Adam Naeem (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Single Rooms with ensuite Wet Room (66)

Visiting

  • Visitors are welcome at all times, including meal times and special events.

Parking

  • Private Car Park Onsite

Broadlands Lodge Reviews (62)

Submit a Review
9.6

Broadlands Lodge has a Review Score of 9.6 (9.638) out of 10, based on 12 reviews in the last 2 years. Over all time Broadlands Lodge has 62 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Broadlands Lodge
Loading...
Showing 62 reviews matching selected criteria
Review from M C (Grandson of Resident) published on 17 January 2024 Submitted via Postal Card
Overall Experience

I came to see my granny on Boxing Day. She was in good spirits and was finishing her egg and chips. The staff are always friendly and offer me tea and food. The place is always spotless.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from W W (Daughter of Resident) published on 11 January 2024 Submitted via Postal Card
Overall Experience

A beautiful home with excellent facilities but more importantly, the staff couldn't be more caring, attentive and professional. A safe and happy place for Mum.

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge

Thank you for your lovely review, we are so pleased to hear Mum is happy. The team at Broadlands Lodge pride themselves on delivering outstanding care and your review confirms the fantastic work they do. We will ensure your feedback is shared with the whole team. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C C (Son-in-law of Resident) published on 11 January 2024 Submitted via Postal Card
Overall Experience

It is a lovely and loving environment. Friendly and caring staff. Extremely clean. Food is exceptionally good. Activities are wide and varied. Ma-in-law is very happy here.

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge

Thank you for your wonderful feedback we are so pleased to hear your mother-in-law is happy at Broadlands Lodge. We will ensure your kind words are shared with the whole team. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from B C (Daughter of Resident) published on 18 December 2023 Submitted via Postal Card
Overall Experience

Broadlands Lodge Care Home treats the residents as individuals and takes time to find out about them as unique special people. My mother has been helped and supported to eat and gain weight (that she had lost prior to coming to Broadlands) she absolutely loves the food. They have encouraged her with her mobility, she is, as a result much more independent now than when she arrived. The care home is clean and welcoming. The staff are kind, caring and professional. The facilities are very good.

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge

Thank you for your great review. We are so pleased Mum is happy and settled and is particularly enjoying the food cooked by our wonderful chefs. We will ensure your feedback is shared with the whole team. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C W (Daughter of Resident) published on 28 November 2023 Submitted via Postal Card
Overall Experience

My dad has been a resident since January 2023. The care he receives is first class. He is treated with dignity and compassion by all care staff. Under the guidance of an exceptional management team who continually demonstrates efficiency and expertise, ensuring Dad's medical and general care needs are met. Just brilliant!

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge

Thank you for your wonderful review. We are so pleased Dad has settled in so well. Our team all focus on a person-centred care approach, and your feedback confirms the fantastic work they all do. We will ensure your feedback is shared with the whole team at Broadlands Lodge. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from N P (Son of Resident) published on 22 November 2023 Submitted via Postal Card
Overall Experience

From the moment myself and my brother entered Broadlands Lodge, we have been totally amazed and blown away with the place, staff, food and the dignity and respect shown to our mother. She entered Broadlands Lodge on Monday, October 30th for 4 weeks respite. I took my mum to the hairdresser on Friday the 3rd of November and on the way back in the car Mum said, "Well what's happening Nigel," I replied, "That's up to you Mum." Her reply was, "Well, I want to stay here, I am not going home." For my mother to make that decision in 5 days says it all. Thank you.

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge

Thank you for your wonderful feedback regarding the care Mum is receiving at Broadlands Lodge, we are so pleased to hear in such a short time Mum has made the decision to stay permanently. We will ensure your kind words are shared with the whole team at Broadlands Lodge. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G W (Daughter of Resident) published on 17 October 2023 Submitted via Postal Card
Overall Experience
Mum is the most fabulous place at Broadlands Lodge Care Home. Everyone involved in looking after her is so caring, considerate and professional; this feels like a real extended family. The food is absolutely superb and mum is eating more and more healthily than for years.

Entrusting her to the wonderful staff here has been one of the best decisions we have made.

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge

Thank you for your wonderful feedback regarding the care your mum is receiving at Broadlands Lodge. We will ensure your feedback is shared with the whole team. The happiness, safety and needs of our residents are at the heart of everything that we do and your feedback reflects this. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from V H (Daughter-in-law of Resident) published on 20 September 2023 Submitted via Website
Overall Experience

We wanted to express our thanks and gratitude for looking after our dad whilst Mum was able to get some respite. He was tricky and there were several hurdles but amazingly you all remained professional, unfazed and dealt promptly with it all. Thank you for giving Mum some breathing space, and for looking after Dad whilst he was in your care. We appreciate the one-to-one attention had, when needed and will always be grateful for the unwatered support. Thank you again.

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge

Thank you for your kind words regarding the care your dad received at Broadlands Lodge Care Home. Our staff always focus on a person-centred care approach, and it is lovely to receive such wonderful feedback. We were so pleased we were able to give Mum a break and let her have some time to rest. We will ensure your feedback is shared with the great team at Broadlands Lodge.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R J (Wife of Resident) published on 18 July 2023 Submitted via Postal Card
Overall Experience

My husband had two weeks of respite care at Broadlands Lodge. Friends and family who visited him said that he seemed settled and well looked after. The staff were really good at managing his dementia and his personal needs.

Reply from Meghan Tattersall, Sales and Marketing Manager at Broadlands Lodge

Thank you so much for taking the time to review Broadlands Lodge Care Home. We are so pleased to hear that your husband had a great respite stay with us and that friends and family were happy at how well he was looked after. We strive to ensure that all our residents remain as comfortable and...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Dianne S (Sister of Resident) published on 22 June 2023 Submitted via Postal Card
Overall Experience

I have found the staff very caring and welcoming. Nothing has been too much trouble to make my sister feel at home.

Reply from Meghan Tattersall, Sales and Marketing Manager at Broadlands Lodge

Thank you very much for your kind words! We strive to provide a caring and welcoming environment for everyone at Broadlands Lodge Care Home. We are so glad that your sister is feeling right at home and that nothing has been too much trouble. Your review is much appreciated.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
No Rating
Rooms
Value for Money
No Rating
Review from A A (Wife of Resident) published on 15 June 2023 Submitted via Postal Card
Overall Experience

Very welcoming. All staff extremely pleasant and fun. All proceedings efficient. The home itself is as new - likened to a five-star hotel. Lots of facilities and able to make teas/coffees. Keeping residents as independent as possible, which is good.

Reply from Meghan Tattersall, Sales and Marketing Manager at Broadlands Lodge

Thank you so much for your kind words! We are so pleased to hear that you find our staff to be pleasant, efficient, and fun. We strive to keep our residents as independent and comfortable as possible, so we are glad that this has been appreciated. It is wonderful to hear that you think Broadlands...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Avis B (Friend of Resident) published on 1 June 2023 Submitted via Postal Card
Overall Experience

Wonderful care home, modern, welcoming and has a lovely atmosphere. Caring and helpful staff. After a respite/trial, my friend is already making plans to stay. He's having a wonderful time and can't praise the home or staff enough.

Reply from Meghan Tattersall, Sales and Marketing Manager at Broadlands Lodge

Thank you so much for writing such a glowing review for Broadlands Lodge Care Home! We are so glad to hear that your friend enjoyed their respite/trial time and is already making plans to stay! Our caring and helpful staff are our pride and joy here at Broadlands and the wonderful atmosphere is...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Yvonne B (Daughter of Resident) published on 10 May 2023 Submitted via Postal Card
Overall Experience

Dad initially came into Broadlands Lodge for respite care, but we soon realised as a family we were no longer able to give Dad the care he required. Dad has been treated with such kindness, respect and humour by all the staff and has settled in well. The home is beautiful, all the staff are very welcoming to the family.

Reply from Meghan Tattersall, Sales and Marketing Manager at Broadlands Lodge

Thank you so much for your kind words and for choosing Broadlands Lodge for your Dad. We are delighted to hear that he has settled in well and that you have found our staff to be kind and respectful. We strive to provide quality care for all of our residents and we are so pleased that Dad has had a...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from F S (Friend of Resident) published on 28 April 2023 Submitted via Postal Card
Overall Experience

Very welcoming. Food excellent - enjoyed lunch with resident. Caring staff. Nothing too much trouble.

Reply from Meghan Tattersall, Sales and Marketing Manager at Broadlands Lodge

Thank you for your feedback, we will be sure to pass this onto our team at Broadlands Lodge. It is great to hear your feedback. Our team are dedicated to providing the best quality care and the most scrumptious meals. We look forward to welcoming you again at our home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Norman G (Power of Attorney of Resident) published on 15 March 2023 Submitted via Postal Card
Overall Experience

This is a new home and my appointor moved in December 2022. So far the experience has been top quality. Caring staff, beautiful facilities and quality food.

Reply from Meghan Tattersall, Sales and Marketing Manager at Broadlands Lodge

Thank you for taking the time to write a lovely review. At Broadlands Lodge Care Home we are at the forefront to providing the best care and giving all a wonderful environment to be surrounded in. Our team work incredibly hard in giving the best care and support. We will have great pleasure in passing this on to our team at Broadlands Lodge. We thank you again for your support and time.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Clair G (Granddaughter of Resident) published on 12 January 2023 Submitted via Website
Overall Experience
I can't thank this home enough, they have gone above and beyond for my Grandad since he arrived here in November.
What a superb place down to the decor, cleanliness and great warming meeting you get every time we arrive to visit from hot drinks to home baked cakes/biscuits. It's so lovely to see Grandad being looked after with such 5 star treatment, in his words (my whole life has changed for the better)!

We can't thank all the amazing staff enough. Thank you for all you do.

Reply from Alicia Bradon, Marketing and communications manager at Broadlands Lodge

Thank you for taking the time to write such a wonderful review, it is so heartwarming to know your loved ones whole life has changed for the better. We hope you continue to enjoy the hot drinks, cakes and biscuits when you visit. We look forward to passing your review onto the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Lindsey N (Daughter of Resident) published on 22 December 2022 Submitted via Website
Overall Experience

Superior care and attention, kind friendly staff, whom look after their visitors nearly as well as their residents. A beautiful purpose built establishment, catering for all needs. Feeling so very fortunate that we found this for our elderly father.

Reply from Alicia Bradon, Marketing and communications manager at Broadlands Lodge

Thank you for sharing your feedback with us, it's lovely to hear. We look forward to passing this on to our team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gill R (Daughter of Resident) published on 21 December 2022 Submitted via Website
Overall Experience

I just cannot praise the kindness, consideration and professionalism throughout this care home. We only had a short time to find accommodation for our father due to emergency building work at his home. The transition was faultless and straightforward, welcoming him like a family member. At 95 it was daunting for him but was welcomed into a beautiful room with a full afternoon tea for all of us. He particularly enjoys the food and friendliness of every member of staff. All of whom stop to chat with us including the superb chef, the maintenance man and the laundry lady. Our dad is not an easy man to please but he truly does not want for a thing. We are also relieved that we no longer have to worry his comfort, his diet or his loneliness.

Reply from Alicia Bradon, Marketing and communications manager at Broadlands Lodge

Thank you so much, for taking the time to write such a kind review. The team at Broadlands Lodge go above and beyond for all their residents and we are so pleased you have had a positive, home-from-home experience. We cannot wait to share this review with the team, especially catering, who will be delighted.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from F F (Daughter-in-law of Resident) published on 18 November 2022 Submitted via Website
Overall Experience

Mum-in-Law came into Broadlands Lodge, just a few days ago. At the time she was barely eating and looked dreadful, but already she's looking better. The staff are encouraging her to eat and drink and have taken note of her likes and dislikes. She's already had a manicure and pedicure, too, which is great! My husband and I are both impressed with the home (light, bright and better than some top hotels!), and the caring staff. I just wish this home existed, when my mum had to go into care.

Reply from Jess Blythe, Administrator at Broadlands Lodge

Thank you for taking the time to share your feedback with us. We are so pleased to hear Mum-in-Law is responding well to our lovely home-cooked meals and will ensure our team continue to provide options, she will enjoy. We hope she enjoyed the manicure and pedicure and enjoys the environment. We...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Nigel S (Son of Resident) published on 11 November 2022 Submitted via Website
Overall Experience

We as a family, have been delighted with the way Mum has been treated. The staff are so friendly, a genuine warmth. My mum is the second resident to enter this wonderful purpose-built facility, but it's the residents and staff who make it home and home it is.

Reply from Jess Blythe, Administrator at Broadlands Lodge

Thank you for kindly taking the time to share your feedback; we really appreciate this. It is always lovely to receive a review which demonstrates how compassionate and caring our team are and that this has been recognised. We will enjoy sharing this feedback with our incredible staff team. We are...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (64) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Broadlands Lodge.

Awards / Recognitions (118)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for Broadlands Lodge.

Meet the Team (1)

Adam Naeem
Adam NaeemJob Title Home Manager

What I’m most proud of in my role is seeing residents feel safe, respected and genuinely at home.

I have over a decade of healthcare experience, and before my current role, I was a care manager. I also have a level five qualification in training and development.

I think that a successful home manager needs to be compassionate, approachable and organised. Strong leadership is essential, as is good communication skills. You never know what the day will bring, so it is important to stay calm under pressure and make fair, properly informed decisions.

I believe that the best care is provided by people who feel supported, valued and confident in their abilities. A big part of my role is to provide that support. The team here is fantastic and dedicated to providing person-centred care. I always try to lead with compassion and promote teamwork, while also ensuring we meet consistently high standards and deal with any concerns quickly and thoroughly.

My favourite part of the working day is spending time with residents. I value their time and hearing their stories. It is always a privilege to see them enjoy meaningful moments.

Over the last six years, I’ve published three books, which has been a real career highlight and an achievement I’m very proud of.

Outside of work, I enjoy spending quality time with my family, staying active and exploring new places. I also like to take time to reflect, which helps me refresh and stay motivated.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Broadlands Lodge to verify any information. View our terms and conditions. Broadlands Lodge has an Enhanced Service -more info.