Search...

Broadlands Lodge

Keswick Way, Postwick, Norwich, Norfolk NR13 5HB
Care UK Logo
Jobs
Broadlands Lodge logo
A great environment with engaged and supportive staff who are ready to provide in every respectS S(Son-in-law of Resident/Service User)
Broadlands Lodge, Norwich
Broadlands Lodge, Norwich
Broadlands Lodge, Norwich

Broadlands Lodge is a welcoming care home in Postwick, offering 24-hour residential and dementia care, along with flexible respite stays and compassionate end-of-life support.

A dedicated and highly trained team focus on creating a warm, supportive environment where residents feel comfortable, valued, and well cared for, while families are welcomed as part of the community. The home offers a range of thoughtfully designed facilities, including a café, cinema room, and hair...  

Care Provided by Broadlands Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,590From £1,788
Residential Dementia CareFrom £1,590From £1,788

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or

appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.

Contact Broadlands Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Tamara Crosswell(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Single Rooms with ensuite Wet Room (66)

Visiting

  • Visitors are welcome at all times, including meal times and special events.

Parking

  • Private Car Park Onsite

Broadlands Lodge Reviews (62)

Submit a Review
9.9

Broadlands Lodge has a Review Score of 9.9 (9.943) out of 10, based on 22 reviews in the last 2 years. Over all time Broadlands Lodge has 62 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Broadlands Lodge
Loading...
Showing 62 reviews matching selected criteria
Review from Stephen R (Son of Resident) published on 5 March 2026 Submitted via Postal Card
Overall Experience
My mum has been a residence at Broadlands Lodge for over three years. She loves it there, and is very popular with her friends and the staff.

I did a lot of research and visits to care homes before I decided on Broadlands Lodge, and I have never regretted that decision. The facilities are excellent, the care faultless, the staff compassionate and friendly. I highly recommend every aspect of the care home

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gavin P (Son of Resident) published on 20 February 2026 Submitted via Postal Card
Overall Experience

After a difficult transition from hospital into residential care Dad was made to feel extreamly welcome and settled in very well. I cannot fault the management & staff enough for making a very difficult time in our lives as stress free as possible.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Freddie C (Nephew of Resident) published on 29 December 2025 Submitted via Postal Card
Overall Experience

The care is very good I have no worries at all if you have any questions staff or management will answer them plus staff always have time for each resident

Reply from Joanne Rossiter, Head of Marketing at Broadlands Lodge

Thank you so much for sharing such a thoughtful review. We're glad to hear that you feel confident you can approach the team with any questions you might have. Your kind words mean a lot to the whole team. If we can do anything more to support then please don't hesitate to let us know.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Richard P (Son of Resident) published on 25 December 2025 Submitted via Postal Card
Overall Experience

Since my dad has been in the care of broadlands his physical & mental condition has gone from strength to strength. There has been a constant challenge to find a balance with my dads medication which the staff have been constantly pro active to a point where I can now spend quality time with my dad which I never thought was possible due to his condition. There have been certain instances where inderviduals (staff) have shown exceptional compassion towards my dad which I will never forget.

Reply from Joanne Rossiter, Head of Marketing at Broadlands Lodge

Thank you so much for sharing such a heartfelt review. We're delighted to hear that you've benefited from more quality time with your dad since he moved in. Your kind words mean a lot to the whole team. If we can do anything more to support then please don't hesitate to let us know.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jonathon W (Son-in-law of Resident) published on 25 December 2025 Submitted via Postal Card
Overall Experience
Very patient with the family, and the trauma involved in moving a 93 yr old to a new residential home and meeting new people, it has taken 10 weeks - "Thank you everyone".
Apart from being at home (obviously!) (she) they have said "I', warm and comfortable".

Thank you for continuing to be so understanding

Reply from Joanne Rossiter, Head of Marketing at Broadlands Lodge

Thank you again for your kind words, they mean a great deal to our whole team. If there is ever anything more we can do to support please don't hesitate to let us know.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from L B (Daughter of Resident) published on 25 December 2025 Submitted via Postal Card
Overall Experience
I highly recommend Broadlands Lodge Care Home. The staff are so caring and patient to my mum, who has advanced dementia. The management are fantastic and have been very supportive in making sure my mum has the right care.
The home itself has lovely facilities and the food is brilliant.

Thank you to you all - you do an incredible job!

Reply from Joanne Rossiter, Head of Marketing at Broadlands Lodge

Thank you so much for sharing such a thoughtful and heartfelt review. It's wonderful to hear that your mum has been enjoying the food, facilities and the company of other residents and our team. Thank you again for your kind words - they mean a great deal to our whole team. If there is ever anything more we can do to support please don't hesitate to let us know.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Pauline W (Sister-in-law of Resident) published on 21 November 2025 Submitted via Postal Card
Overall Experience

The home are looking after my relation very well. They catered and thru a little party for her big birthday

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge
Thank you so much for your lovely feedback. Were delighted to hear that your relative is being well looked after, and it was our pleasure to help make her big birthday feel special. The team really enjoyed putting together a little celebration for her!

Thank you again for your kind words and for trusting us with her care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S L (Daughter of Resident) published on 19 September 2025 Submitted via Postal Card
Overall Experience

I recommended Broadlands Lodge to friends following a very positive experience with my own Mum. Forget all you preconceptions about care homes. BL is a breathe of fresh air. The facilities are supber in terms of decor, rooms, choice of communal areas. But what makes it is the staff and management. Always approachable and go out of their way to learn about each resident. Families and visitors made to feel very welcome, and there's always something going on. Thank you to the whole team.

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge

Thank you so much for your kind and thoughtful words. It truly means a great deal to the whole team that you've recommended Broadlands Lodge to others based on your experience with your Mum.We're so pleased to hear that you found the facilities, communal spaces, and overall atmosphere such a...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Avis B (Friend of Resident) published on 12 June 2025 Submitted via Postal Card
Overall Experience

My friend has been resident here for two years. He loves it. The care he has received is fantastic. He can be awkward and grumpy sometimes because of his dementia but the carers take all in their stride with him making him laugh and change his mood. Nothing is too much trouble, and he, despite his reluctance at first to come into a care home, recognises that he is safe and secure with a caring, friendly atmosphere, it's the best place for him.

Reply from Jan Gibbs, Regional Manager at Broadlands Lodge

Thank you so much for your very kind feedback. We really do value your time to do this. I am so pleased to hear of that the manager and her team have been able to provide a safe and caring environment. We will certainly make sure the team see your feedback.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kim D (Daughter of Resident) published on 27 February 2025 Submitted via Website
Overall Experience

Mum has temporarily been in Broadland Lodge whilst we wait for the home in Gorleston to open, and I would say the care she has received has been excellent. We have tried Mum in several homes previously for respite, and Broadland Lodge is by far the best we have tried. The staff are the most supportive and caring I have come across. I can only hope and wish that the same standards are applied to the new one in Gorleston.

Reply from Jan Gibbs, Regional Manager at Broadlands Lodge

Thank you so much for your very kind words. I am so pleased to hear how well your Mum was cared for in our home. I feel sure your Mum will equally enjoy her stay at Woodland Court. Another beautiful home with dedicated staff. I will make sure your feedback is given to the team at Broadlands.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from K T (Daughter of Resident) published on 29 January 2025 Submitted via Postal Card
Overall Experience

The staff and carers are really friendly and super helpful. They are always willing to listen and adapt to make my father's stay pleasant. The food and menu look delicious and the rooms are large, designer and spacious. My favourite feature is the retainer bed which looks super comfortable and larger than most. Dad is always treated with dignity and has built some lovely relationships with his carers. I know he is being looked after well.

Reply from jan gibbs, Regional Manager at Broadlands Lodge

Thank you so much for your very kind and considerate feedback, your time and thoughts are very much appreciated. We will ensure that the team are made aware of your feelings and how they have helped your father to settle into the home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S S (Son-in-law of Resident) published on 4 December 2024 Submitted via Postal Card
Overall Experience
A great environment with engaged and supportive staff who are ready to provide in every respect.
The facility is lovely and kept to a very high standard.

Always enjoy visiting.

Facilities
Care / Support
No Rating
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Carl P (Son of Resident) published on 10 September 2024 Submitted via Postal Card
Overall Experience

I am so happy with the care my mother's getting in this home. I also love how modern and clean and how helpful and happy the staff and residents are. Thank you!

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge

Thank you for your wonderful review. I am so pleased you are happy with the care Mum is receiving at Broadlands Lodge along with the facilities available. I will ensure your feedback is shared with the wonderful team. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J C (Friend of Resident) published on 30 August 2024 Submitted via Postal Card
Overall Experience
The manager and the team made the whole admission process very easy and took away the stress by organising and overseeing the transfer from hospital to the care home. Nothing was too much trouble for them.

Staff are very attentive and caring. Staff to patient ratio is very good and they all look happy which is nice to see and that they enjoy their jobs.

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge

Thank you for your wonderful review. I am so pleased you found the process seamless moving your loved one into Broadlands Lodge from hospital. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K D (Daughter of Resident) published on 21 August 2024 Submitted via Postal Card
Overall Experience

The place is amazing. The staff are so friendly and helpful. My mum had a lovely time and loved it at Broadlands Lodge Care Home. Lots of activities and the food they serve is restaurant quality. The whole place is a gem. It's like living in a five-star hotel.

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge

Thank you for your wonderful review, I am so pleased Mum enjoyed her respite stay at Broadlands Lodge and we look forward to welcoming her back in the future. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L F (Daughter of Resident) published on 19 August 2024 Submitted via Postal Card
Overall Experience
Broadlands Lodge Care Home provides outstanding care for my mother who suffers with advanced dementia and can be very challenging.
Additionally, my father and I always feel kept up to date with any issues Mum is facing and they are always happy to offer support to my elderly father too.

There's always a warm welcome and the home is a bright and clean environment for residents.

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge

Thank you for your wonderful review, I am so pleased you are happy with the care Mum receives at Broadlands Lodge. The whole team pride themselves on delivering outstanding care and providing a warm and welcoming environment for all visitors. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Robert R (Brother of Resident) published on 19 August 2024 Submitted via Postal Card
Overall Experience

My sister came to Broadlands Lodge Care Home from another care home where she wasn't happy. From the moment she walked into Broadlands Lodge, she was a changed person with the care from staff who made her welcome and soon was in a friendship with other residents. Every time we have been to visit here, she has been happy and relaxed.

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge

Thank you for your wonderful review, I am so pleased you are happy with the care your sister receives at Broadlands Lodge. The whole team pride themselves on delivering outstanding care and providing a warm and welcoming environment for all visitors. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C M (Daughter of Resident) published on 19 August 2024 Submitted via Postal Card
Overall Experience

I have been extremely impressed by the services and staff at Broadlands Lodge Care Home. The facilities are clean, well-designed and maintained and beautifully decorated. The management staff have been extremely approachable and helpful, answering all queries and even accommodating Mum's cat into the home! When we brought Mum here, the staff were so attentive and able to get an instant rapport with her, they knew all their residents so well, including all of their preferences and on my visits, I have seen the same staff members regularly and it is nice to get to know them. I can be confident that Mum is safe in their care.

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge

Thank you for your wonderful review, I am so pleased you are happy with the facilities Broadlands Lodge has to offer. We pride ourselves on offering a home-from-home environment and were so pleased we could support Mum by bringing her cat to live with her.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from T T (Daughter of Resident) published on 19 August 2024 Submitted via Postal Card
Overall Experience

Management is exceptional. Carers are first-class. Wouldn't want Mum to be anywhere else. Excellent all round.

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge

Thank you for your wonderful review, I am so pleased Mum has settled well at Broadlands Lodge and you are happy with the care and facilities. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kim R (Sister-in-law of Resident) published on 19 August 2024 Submitted via Postal Card
Overall Experience
Very warm and welcoming on our first visit to enquire re. a placement for my sister-in-law (age 63) with onset dementia. Excellent understanding of her needs and management of her daily care.
Would not hesitate to recommend this care home. All staff are very knowledgeable.

Excellent all round, like a five-star hotel.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (74) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Broadlands Lodge.

Awards / Recognitions (118)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for Broadlands Lodge.

Meet the Team (1)

Tamara Crosswell
Tamara CrosswellJob Title:Home ManagerJoined: 2023

Tamara has worked for just under 16 years in adult social care, starting as a care assistant and working her way up to a high manager level, bringing her a wealth of practical experience and knowledge.

For the last 7 years, Tamara has worked for Castlemeadow care, where in 2021 she was awarded the top 20 care home in the East of England.

Tamara brings with her her genuine passion and enthusiasm for high-quality care.

Tamara’s philosophy is that all residents come first and are encouraged to live their lives to the fullest. She recognises that everyone is an individual and that we are privileged to work in our residents’ homes, treating them as part of our extended family.

Frequently Asked Questions about Broadlands Lodge

What types of Care is Broadlands Lodge registered for?

Older Person Care, Dementia, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Broadlands Lodge have?

There are 66 Single Rooms.

What are the Facilities & Services at Broadlands Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Broadlands Lodge to the centre of Norwich?

3.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Broadlands Lodge to verify any information. View our terms and conditions. Broadlands Lodge has an Enhanced Service -more info.