Broadlands Lodge Care Home

Keswick Way, Postwick, Norwich NR13 5HB
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9.9 61 Reviews
  • Broadlands Lodge Care Home, Norwich
Broadlands Lodge Care Home is a purpose-built luxury care home located in Broadland Gate in Norwich, and provides friendly and comfortable residential and dementia care for up to 66 residents in single, ensuite rooms. Broadlands Lodge benefits from facilities such as a coffee area, bar area and cinema room. There is also spacious living and dining areas for residents to relax, socialise and spend time with loved ones during visits.

The dedicated care team gets to know each resident, working with them and their loved ones to create detailed care plans so that their needs are always met. The care team provides individual and compassionate care by getting to know each individual and building strong relationships with them and their loved ones.

Residents living with dementia receive quality dementia care, provided by colleagues, who are fully trained to ensure their approach is the best for residents living with dementia.

If you'd like to find out more about the home and what they have to offer, the team are happy to help.
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Care Provided by Broadlands Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1500
  • RESPITE Self-Funded Residential Dementia Care: from £1500

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Broadlands Lodge Care Home to find out the exact price for your requirements.

Contact Broadlands Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Broadlands Lodge Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Tamara Crosswell (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Visitors are welcome at all times, including meal times and special events.

Parking

  • Private Car Park Onsite

Broadlands Lodge Care Home Reviews (61)

9.9

Broadlands Lodge Care Home has a Review Score of 9.9 (9.944) out of 10, based on 36 reviews in the last 2 years.
Over all time Broadlands Lodge Care Home has 61 reviews.

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Total of 61, showing 1-20
Review from Freddie C (Nephew of Resident) published on 29 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care is very good I have no worries at all if you have any questions staff or management will answer them plus staff always have time for each resident
Reply from Joanne Rossiter, Head of Marketing at Broadlands Lodge Care HomeThank you so much for sharing such a thoughtful review. We're glad to hear that you feel confident you can approach the team with any questions you might have. Your kind words mean a lot to the whole team. If we can do anything more to support then please don't hesitate to let us know.
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Review from Jonathon W (Son-in-law of Resident) published on 25 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very patient with the family, and the trauma involved in moving a 93 yr old to a new residential home and meeting new people, it has taken 10 weeks - "Thank you everyone".
Apart from being at home (obviously!) (she) they have said "I', warm and comfortable".
Thank you for continuing to be so understanding
Reply from Joanne Rossiter, Head of Marketing at Broadlands Lodge Care HomeThank you again for your kind words, they mean a great deal to our whole team. If there is ever anything more we can do to support please don't hesitate to let us know.
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Review from Richard P (Son of Resident) published on 25 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my dad has been in the care of broadlands his physical & mental condition has gone from strength to strength. There has been a constant challenge to find a balance with my dads medication which the staff have been constantly pro active to a point where I can now spend quality time with my dad
which I never thought was possible due to his condition. There have been certain instances where inderviduals (staff) have shown exceptional compassion towards my dad which I will never forget.
Reply from Joanne Rossiter, Head of Marketing at Broadlands Lodge Care HomeThank you so much for sharing such a heartfelt review. We're delighted to hear that you've benefited from more quality time with your dad since he moved in. Your kind words mean a lot to the whole team. If we can do anything more to support then please don't hesitate to let us know.
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Review from L B (Daughter of Resident) published on 25 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I highly recommend Broadlands Lodge Care Home. The staff are so caring and patient to my mum, who has advanced dementia. The management are fantastic and have been very supportive in making sure my mum has the right care.
The home itself has lovely facilities and the food is brilliant.
Thank you to
you all - you do an incredible job!
Reply from Joanne Rossiter, Head of Marketing at Broadlands Lodge Care HomeThank you so much for sharing such a thoughtful and heartfelt review. It's wonderful to hear that your mum has been enjoying the food, facilities and the company of other residents and our team. Thank you again for your kind words - they mean a great deal to our whole team. If there is ever anything more we can do to support please don't hesitate to let us know.
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Review from Pauline W (Sister-in-law of Resident) published on 21 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home are looking after my relation very well. They catered and thru a little party for her big birthday
Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care HomeThank you so much for your lovely feedback. Were delighted to hear that your relative is being well looked after, and it was our pleasure to help make her big birthday feel special. The team really enjoyed putting together a little celebration for her!
Thank you again for your kind words and for trusting us with her care.
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Review from S L (Daughter of Resident) published on 19 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I recommended Broadlands Lodge to friends following a very positive experience with my own Mum. Forget all you preconceptions about care homes. BL is a breathe of fresh air. The facilities are supber in terms of decor, rooms, choice of communal areas. But what makes it is the staff and management. Always
approachable and go out of their way to learn about each resident. Families and visitors made to feel very welcome, and there's always something going on. Thank you to the whole team.
Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care HomeThank you so much for your kind and thoughtful words. It truly means a great deal to the whole team that you've recommended Broadlands Lodge to others based on your experience with your Mum.We're so pleased to hear that you found the facilities, communal spaces, and overall atmosphere such a positive contrast to the usual expectations of care homes. Creating a welcoming, vibrant, and homely environment is at the heart of everything we do.Your lovely comments about our staff and management are especially appreciated, they work incredibly hard to build genuine relationships with each resident and their families, so it's wonderful to see that recognised. Thank you.
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Review from Avis B (Friend of Resident) published on 12 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has been resident here for two years. He loves it. The care he has received is fantastic. He can be awkward and grumpy sometimes because of his dementia but the carers take all in their stride with him making him laugh and change his mood. Nothing is too much trouble, and he, despite his reluctance
at first to come into a care home, recognises that he is safe and secure with a caring, friendly atmosphere, it's the best place for him.
Reply from Jan Gibbs, Regional Manager at Broadlands Lodge Care HomeThank you so much for your very kind feedback. We really do value your time to do this. I am so pleased to hear of that the manager and her team have been able to provide a safe and caring environment. We will certainly make sure the team see your feedback.
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Review from Kim D (Daughter of Resident) published on 27 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has temporarily been in Broadland Lodge whilst we wait for the home in Gorleston to open, and I would say the care she has received has been excellent. We have tried Mum in several homes previously for respite, and Broadland Lodge is by far the best we have tried. The staff are the most supportive
and caring I have come across. I can only hope and wish that the same standards are applied to the new one in Gorleston.
Reply from Jan Gibbs, Regional Manager at Broadlands Lodge Care HomeThank you so much for your very kind words. I am so pleased to hear how well your Mum was cared for in our home. I feel sure your Mum will equally enjoy her stay at Woodland Court. Another beautiful home with dedicated staff. I will make sure your feedback is given to the team at Broadlands.
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Review from K T (Daughter of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and carers are really friendly and super helpful. They are always willing to listen and adapt to make my father's stay pleasant. The food and menu look delicious and the rooms are large, designer and spacious. My favourite feature is the retainer bed which looks super comfortable and larger
than most. Dad is always treated with dignity and has built some lovely relationships with his carers. I know he is being looked after well.
Reply from jan gibbs, Regional Manager at Broadlands Lodge Care HomeThank you so much for your very kind and considerate feedback, your time and thoughts are very much appreciated. We will ensure that the team are made aware of your feelings and how they have helped your father to settle into the home.
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Review from S S (Son-in-law of Resident) published on 4 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A great environment with engaged and supportive staff who are ready to provide in every respect.
The facility is lovely and kept to a very high standard.
Always enjoy visiting.
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Review from Carl P (Son of Resident) published on 10 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so happy with the care my mother's getting in this home. I also love how modern and clean and how helpful and happy the staff and residents are. Thank you!
Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care HomeThank you for your wonderful review. I am so pleased you are happy with the care Mum is receiving at Broadlands Lodge along with the facilities available. I will ensure your feedback is shared with the wonderful team. Thank you.
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Review from J C (Friend of Resident) published on 30 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager and the team made the whole admission process very easy and took away the stress by organising and overseeing the transfer from hospital to the care home. Nothing was too much trouble for them.
Staff are very attentive and caring. Staff to patient ratio is very good and they all look happy
which is nice to see and that they enjoy their jobs.
Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care HomeThank you for your wonderful review. I am so pleased you found the process seamless moving your loved one into Broadlands Lodge from hospital. Thank you.
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Review from K D (Daughter of Resident) published on 21 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The place is amazing. The staff are so friendly and helpful. My mum had a lovely time and loved it at Broadlands Lodge Care Home. Lots of activities and the food they serve is restaurant quality. The whole place is a gem. It's like living in a five-star hotel.
Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care HomeThank you for your wonderful review, I am so pleased Mum enjoyed her respite stay at Broadlands Lodge and we look forward to welcoming her back in the future. Thank you.
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Review from L F (Daughter of Resident) published on 19 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Broadlands Lodge Care Home provides outstanding care for my mother who suffers with advanced dementia and can be very challenging.
Additionally, my father and I always feel kept up to date with any issues Mum is facing and they are always happy to offer support to my elderly father too.
There's always
a warm welcome and the home is a bright and clean environment for residents.
Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care HomeThank you for your wonderful review, I am so pleased you are happy with the care Mum receives at Broadlands Lodge. The whole team pride themselves on delivering outstanding care and providing a warm and welcoming environment for all visitors. Thank you.
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Review from Robert R (Brother of Resident) published on 19 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister came to Broadlands Lodge Care Home from another care home where she wasn't happy. From the moment she walked into Broadlands Lodge, she was a changed person with the care from staff who made her welcome and soon was in a friendship with other residents. Every time we have been to visit here,
she has been happy and relaxed.
Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care HomeThank you for your wonderful review, I am so pleased you are happy with the care your sister receives at Broadlands Lodge. The whole team pride themselves on delivering outstanding care and providing a warm and welcoming environment for all visitors. Thank you.
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Review from C M (Daughter of Resident) published on 19 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been extremely impressed by the services and staff at Broadlands Lodge Care Home. The facilities are clean, well-designed and maintained and beautifully decorated. The management staff have been extremely approachable and helpful, answering all queries and even accommodating Mum's cat into the
home! When we brought Mum here, the staff were so attentive and able to get an instant rapport with her, they knew all their residents so well, including all of their preferences and on my visits, I have seen the same staff members regularly and it is nice to get to know them. I can be confident that Mum is safe in their care.
Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care HomeThank you for your wonderful review, I am so pleased you are happy with the facilities Broadlands Lodge has to offer. We pride ourselves on offering a home-from-home environment and were so pleased we could support Mum by bringing her cat to live with her.
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Review from T T (Daughter of Resident) published on 19 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Management is exceptional. Carers are first-class. Wouldn't want Mum to be anywhere else. Excellent all round.
Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care HomeThank you for your wonderful review, I am so pleased Mum has settled well at Broadlands Lodge and you are happy with the care and facilities. Thank you.
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Review from Kim R (Sister-in-law of Resident) published on 19 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very warm and welcoming on our first visit to enquire re. a placement for my sister-in-law (age 63) with onset dementia. Excellent understanding of her needs and management of her daily care.
Would not hesitate to recommend this care home. All staff are very knowledgeable.
Excellent all round, like
a five-star hotel.
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Review from Carol D (Daughter-in-law of Resident) published on 12 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited several care homes prior to selecting Broadlands Lodge Care Home and found not one to compare with it.
It is friendly and comfortable. The staff are all approachable and caring and it's a place you feel you can trust that your relative can be cared for to a high standard.
The facilities
are amazing and cleanliness is to a high standard.
The support that has been given to my mother-in-law and us, her family, has been greatly appreciated.
Overall, Broadlands Lodge, in my opinion and that of all the family is that it's a wonderful place.
Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care HomeThank you for your wonderful review, I am so pleased your mother-in-law has settled in well at Broadlands Lodge. The whole team pride themselves on delivering outstanding care and supporting their loved ones whilst on their care journey. Thank you.
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Review from Howard W (Husband of Resident) published on 1 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife's experience was a very good one. Her room was very clean and tidy and always had clean bath towels and her room was spacious and plenty of cupboard space. The staff are always very polite and willing to help with anything. The menu was always a good choice and if you didn't fancy anything on
the menu you could ask for food of your choice. Entertainment and things to do were always plenty with staff being involved in some of the activities. My wife felt very safe and treated with dignity at all times. Management was always available when required.
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Current Review Score: 9.9 (9.944)

Overview of Review Score

The Review Score of 9.9 (9.944) out of 10 for Broadlands Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.944 for Broadlands Lodge Care Home is calculated as follows: ( (403 Excellents x 5) + (24 Goods x 4) ) ÷ 427 Ratings = 4.944
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Broadlands Lodge Care Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (102)

Meet the Team (1)

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Tamara Crosswell

Job Title: Home Manager Joined: 2023

Tamara has worked for just under 16 years in adult social care, starting as a care assistant and working her way up to a high manager level bringing her a wealth of practical experience and knowledge.


For the last 7 years, Tamara has worked for Castlemeadow care where in 2021 she was awarded the top 20 care home in the East of England.


Tamara brings with her, her genuine passion and enthusiasm for high-quality care.


Tamara’s philosophy is that all residents come first and are encouraged to live their lives to the fullest. She recognises that everyone is an individual and that we are privileged to work in our resident’s homes, treating them as part of our extended family.

Frequently Asked Questions about Broadlands Lodge Care Home

What types of Care is Broadlands Lodge Care Home registered for?

Older Person Care, Dementia & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Broadlands Lodge Care Home have?

There are 66 Single Rooms.

What are the Facilities & Services at Broadlands Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Broadlands Lodge Care Home to the centre of Norwich?

3.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Broadlands Lodge Care Home to verify any information. View our terms and conditions. Broadlands Lodge Care Home has an Enhanced Service - more info.