Caldwell Grange & The Lodge

Lunch time - Dinner ladies are required for an hour and half to allow staff to look after those who cannot leave their rooms. 6 staff (carers) for the whole floor is not enough.

The care shown to my mother was exemplary during her stay at The Lodge, especially in her final days when she was on end of life care and also celebrated her 100th birthday. Nothing was too much for the staff and they always went about their work with a smile on their faces. We relatives were also cared for as we spent many hours there. The lodge is a lovely place, spotlessly clean and mum always praised the quality of the food. The rooms are superior with excellent wet room/bathroom facilities. As a son of a resident I was very happy for mum to be here and felt she was safe and secure at all times. Thank you to all staff at The Lodge for being so understanding when mum passed away and the dignity afforded to her

My mum was a resident at Caldwell Grange and all her care and needs were met with excellent attention to detail. The staff were always friendly and very helpful, answered all our enquiries and questions. Mum was here for six happy years. Thank you everyone.

Since Michelle has taken over as the new manager she has been very quick to deal with all my concerns and ensuring my husband has the best care possible. She is very approachable and always makes time to listen. Caldwell Grange is now such a happier environment to visit and I feel reassured having my husband stay here. Well done Michelle keep your good work up. Liz

The staff showed me around the complex I was impressed with the cleanliness and friendliness of the staff. I have since admitted my wife to their care and she is more old self and I feel a great sense of relief on her surroundings and the way they staff are treating her.

I thoroughly check all details re care, and full dignity is given. Resident is clean and attention given. Rooms clean, food good and atmosphere is so nice.

Choosing a care home for my mother was one of the hardest decisions I've ever had to make. I have never once regretted choosing Caldwell Grange & The Lodge. The staff are so thoughtful and kind, and extremely respectful of my mother's dignity.

I would definitely recommend this home to friends and family.

Have both parents at Caldwell Grange, family are happy with the quality of care and my parents feel the same. Staff are always happy to help any problems are always sorted quickly. Would recommend Caldwell Grange to friends & family.

My Mum was in Caldwell Grange for four and a half years. She recently passed. During the entire time she was there the Staff were amazing. You can tell they genuinely care about the residents. The home is very clean. I do not live locally anymore but always felt my Mum was safe and taken care of and loved. I can't compare it to any other home as I have no experience with them but I doubt there is a better home.

I just want to emphasize that the consideration, kindness and care she was shown was also extended to me on my visits there.

Welcome to The Lodge was very warm and put me at ease. The room was ready for me and my family able to bring personal items. Delighted with room size, decor, and cleanliness. Information given to me - details of doctors, general care, etc. All in all, this helped immensely as I was very vulnerable - leaving my home - losing independence to some extent, etc. *After 6 weeks the main course of meals is poor.

My Father came to The Lodge in January 2024. It was a very difficult time for him and the family but the staff helped him to settle in very quickly and soon built a rapport with him and ourselves. We're very happy with the service he and we have received to date and wouldn't hesitate to recommend Caldwell Grange to others.

The Lodge is clean and there are plenty of in-house activities as well as trips out. But most of all my Father is happy here.

The food is good. Very happy with The Lodge.

Mum became a resident during lockdown. An extremely stressful time. Staff reassuring and supportive during this extremely difficult time. Mum has never complained which tells me a lot, mum chooses whether she wants to be involved with activities, the staff talk fondly of Mum and tell me of funny incidents, Mum’s room is always spotless, the staff are welcoming when I visit and there is a homely vibe, all staff including management are approachable, listen and responsive to any queries. Staff also keep me informed of any changes in health and health appointments so I’m able to accompany Mum for appointments. The reality is mum is happy and well cared for. Mum also has an independent reviewer who visits to oversee mum's care and to ensure mum is happy, no concerns have ever been raised. This also gives me reassurance. I feel lucky my mum is able to be a resident at Caldwell Grange and because of this, I’m able to sleep at night knowing my mum is safe.

Room/accommodation: Clean and tidy at all times, staff always willing to help my mother operate her television. My mother's pictures were hung on the wall. Catering: Mum loved the fact that she could have a cooked breakfast. Opportunities for improvement: Increased activity/visits and trips, useful to have direct feedback on medical, dental, ophthalmic appointments. Overall - kind and friendly staff, knowledgeable and accommodating of my mum's needs.

Mum has been here now for six years. I honestly believe living here has added years to her life as she is so well cared for by the staff here. As soon as you walk in your hit with a homely, loving atmosphere that makes it feel like a big family. I am always welcomed on my visits and staff are friendly and approachable. Mum is always doing something or on an outing which is wonderful as she was housebound for so many years before coming to live at Caldwell Grange. Mum shares the food is good and plentiful and there is lots of choice. The garden areas are a real treat when visiting in the warmer months. The management are visible whenever I have visited and are very approachable and ensure everything runs like clockwork. I seem to see the same staff each time I visit which is great for my mum as she has come to form really close bonds with those that care for her and gives me a sense of comfort and security.

I have had a positive experience of being a resident at Caldwell Grange. My support needs are fully met. The care staff, domestic staff and management are very competent and have a warm and compassionate approach to their work tasks. I have been very impressed by the level of safety and responses to acute medical needs and emergencies.

Comfortable and clean home. My mother is very satisfied with the care provided by the home. The staff are very good. The food is very good and sufficient.