Castle Brook

Common Lane, Kenilworth CV8 2EQ
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9.8 54 Reviews
  • Castle Brook, Kenilworth
Castle Brook is situated in the town of Kenilworth, close to local shops, pubs, restaurants, a bus route, and the castle and provides long-term and respite care for older people.

The home is made up of six households, with each offering its own communal open-plan lounge, dining area and kitchen so that residents benefit from independence with the added support of the care team.

All rooms have ensuite wetrooms, a personalised front door, plenty of storage and the option to have a TV or telephone. Ground floor rooms all have their own patio area. Companion rooms are also available at Castle Brook for couples or relatives wanting to stay together. Outside is a large garden with a specially designed cycle path for a side-by-side bicycle for two, outdoor gym equipment, varied planting which residents and staff take care of, and plenty of places to relax.

The home uses a range of technology to enhance the health and wellbeing of residents including acoustic night-time monitoring and circadian lighting.

The team at Castle Brook designs an active and engaging lifestyle and there is always a lot happening in the home, with regular activities taking place including a weekly choir and church service.

Residents benefit from activities and day trips on the Memory Maker minibus - which relatives are invited to join and there is also a café, cinema, shop, launderette, spa baths and beauty salon offering unisex hairdressing and manicures.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 88 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Dementia Care: from £1300

Double apartment rate - £2700 per week
Respite care - £100 less per week for stays of up to 3 weeks

These prices are only a guideline, please contact Castle Brook to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Kate Bradshaw (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Last Refurbishment: 2016
  • Number of floors: 3

Room Information

  • Single Rooms (82)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (82)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Visiting

  • Visitors are welcome at Castle Brook at any time. Regular visitors are entered onto the biometric entry system for seamless access and exit. WCS Care also has a relatives' gateway so relatives can login to care notes remotely from anywhere and keep in touch (where relevant consents in place).

Parking

  • Castle Brook has a short stay/drop-off car park at the front of the home. There is a large car park at the rear of the home.

Castle Brook Reviews (54)

9.8

Castle Brook has a Review Score of 9.8 (9.834) out of 10, based on 18 reviews in the last 2 years.
Over all time Castle Brook has 54 reviews.

Overall Experience
  • 41
  • 10
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Date Published
  • 54
  • 5
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Reviewer Connection to Castle Brook
  • 19
  • 15
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Total of 54, showing 1-20
Review from A D (Daughter of Resident) published on 17 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Castle Brook is a welcoming care home. Staff are able to give feedback about my dad when I visit - if there are any issues, these are dealt with efficiently. Dad is generally happy and settling in well.
Reply from Kate Bradshaw, General Manager at Castle Brook

Thank you for leaving a review for us. We really appreciate you taking the time to do this for us.

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Review from K W (Daughter of Resident) published on 17 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a pleasure to come and visit my father. All the staff are so pleasant and helpful.
Reply from Kate Bradshaw, General Manager at Castle Brook

Thank you for taking the time to leave a review for us. We really appreciate your feedback.

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Review from G C (Granddaughter of Resident) published on 16 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandad is made very welcome by the friendly, caring staff who are always smiling and singing along to his songs with him! It's lovely to see how everybody knows his name. His personal needs are taken care of with dignity, and it means the world to know that he is safe and taken care of. He enjoys
his food and the brilliant facilities - especially the coffee shop, hairdressers and table tennis!
Reply from Kate Bradshaw, General Manager at Castle Brook

Thank you for taking the time to leave a review for us - we really value your comments. It's our pleasure to look after your grandad. Kind regards

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Review from C S (Daughter of Resident) published on 4 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Environment clean + tidy. Care on merlon excellent. Staff work really hard and genuinely care. Main reason for writing was that care of my mum when dying was textbook standard. Its a family at Castle Brook and relatives are also treated as family, another family member had to move up north and they
all say about the new home. Its not Castle Brooke.
Reply from Kate Bradshaw, General Manager at Castle Brook

Thank you for leaving a review for us. It was our pleasure to care for your mum and I know the team will appreciate reading your feedback. Very best wishes.

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Review from Dutch V (Son of Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum needed urgent respite care after a fall. The care and love she received exceeded all our hopes and expectations. From the receptionist to the caterers, every staff member was professional, warm and welcoming. The standard of care is high and the food served is delicious.
Reply from Kate Bradshaw, General Manager at Castle Brook

Thank you for leaving us a review and for your kind feedback - it means a lot. I'll share your comments with the rest of the team. Best wishes.

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Review from Deen H (Resident) published on 5 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have lived at Castle Brook for four years. Since my first day here, I have been very happy. I have never experienced anything but love and kindness from all staff and management. I hope the spend my days here until the end of my life.
Reply from Kate Bradshaw, Home Manager at Castle Brook

Thank you for taking the time to leave a review for us - we really appreciate your feedback. It's our pleasure to care for you.

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Review from L F (Respite Resident) assisted by family/friend published on 6 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay at Castle Brook was for 'respite' which was a very pleasant one. The respite stay was from 11th July to 20th July 2024. The stay was that of a 'hotel' lovely bedroom with en-suite, and the staff, food and quality of care were first class. The staff looked after me very well which made the whole
respite experience a happy and pleasant one. If in the future I require respite care Castle Brook will be my first choice of care home to stay. My thanks to all involved.
Reply from Kate Bradshaw, General Manager at Castle Brook

Thank you for taking the time to leave us a review and for your kind words - we're glad to hear you had a pleasant experience. It was our pleasure caring for you, and we'd be happy to see you again in the future. Best wishes.

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Review from Jane G (Daughter of Resident) published on 4 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff at Castlebrook have managed my mum's behaviour with diligence and patience doing everything they can to ensure that her dignity and safety are maintained and respected. The communication has been excellent.
Reply from Kate Bradshaw, General Manager at Castle Brook

Thank you for taking the time to leave a review for us - we appreciate your feedback. Kind regards.

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Review from Pippa L (Daughter of Resident) published on 4 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad came to Castle Brook when he could no longer live at home safely, it has taken a while for him to adjust. But he has finally settled and is happy. Being in contact with the staff and the floor manager has put my mind at ease when I have my worries, that has been a great comfort. I know my father
is well looked after and he knows that he is safe which is a big thing for him. I applaud the staff that work so hard. And all the Castle Brook team.
Reply from Kate Bradshaw, General Manager at Castle Brook

Thank you for taking the time to leave a review for us. We're pleased that Dad has settled with us now. Your feedback has been shared with the team. Kind regards.

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Review from John H (Son of Resident) published on 27 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First impressions when my mother was taken into care at Castle Brook was good and since has moved to be impressive. I can only applaud all the staff we come into contact with, they seem diligent, caring and have the well-being of Mother at the forefront. The home's environment is fresh, welcoming and
open, a credit to all that provide the support. Her care manager is an impressive individual who shows dedication and empathy to help those in her charge.
Reply from Kate Bradshaw, General Manager at Castle Brook

Thank you for taking the time to leave us a review. Your feedback means a lot and it's our pleasure caring for your mother. I'll share your comments with the rest of the team. Best wishes.

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Review from Jackie B (Daughter-in-law of Resident) published on 14 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time I come up and visit Castle Brook I am so impressed by how lovely and kind the staff are.
The residents look so at home and relaxed and a beautiful environment for them to live in. My dad comes daily to visit his wife and stays all day and has been made so welcome by all the staff, it is
a blessing he can spend this quality time with her here. Many thanks.
Reply from Kate Bradshaw, General Manager at Castle Brook

Thank you so much for taking the time to leave us a review and for your lovely feedback - it means a lot. I'll share your comments with the rest of the team. Best wishes.

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Review from Yvonne M (Friend of Resident) published on 27 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent place. Very beautiful people and care, so grateful this precious lady is taken good care of at this stage of her eventful life. Thank you so much.
Reply from Kate Bradshaw, General Manager at Castle Brook

Thank you for taking the time to leave us a review - we really appreciate your lovely feedback. Best wishes.

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Review from A M (Son of Resident) published on 27 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Castle Brook have supported my mother since the summer. My mother was transferred to the care home from hospital, due to having a fall which significantly impacted her mobility. The staff at Castle Brook showed my mother and our family great compassion at a time that was very worrying for
us. They attended to my mother’s needs and listened to us as a family, by taking into consideration the goals that we hoped to achieve during my mother’s stay. With their support, my mother is back on her feet. We were grateful that the staff encouraged her to spend time with others and socialise, which she had missed out on since being in hospital. Most importantly, the staff considered my mother’s cultural needs and adapted care where possible to meet those. There are great facilities at Castle Brook, and we particularly valued how flexibly we could visit and spend time with my mother. As a family, we cannot thank the management and the staff anymore for all their help and support.
Reply from Kate Bradshaw, General Manager at Castle Brook

Thank you so much for leaving us a review and for your kind words. I'll share your comments with the rest of the team, who I know will appreciate hearing your feedback. Best wishes.

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Review from Jim L (Husband of Resident) published on 26 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
So happy that we found the right place for my wife who has dementia. It seemed unlikely that we would and that she would settle but she has and appears calmer and happier than for some time. The assessment procedure was carried out with great skill and the move-in went very smoothly with great support
from staff.
The design of the building is excellent... lots of light, space and quiet corners and she enjoys the activities especially the singing sessions.
One of the key strengths is the staff who seem happy to be there and act as a supportive team across the board. They have a very caring and attentive ethos and are responsive to requests and questions. They are also well managed and all this gives me confidence in what has been for both of us a major change. Any problems are picked up and effectively dealt with and notes on the portal help give an understanding of the daily care.
The staff and the village approach give a positive and cheerful feel which lifts spirits all round.
Reply from Kate Bradshaw, General Manager at Castle Brook

Thank you for taking the time to leave us a review - it means a lot and we're so pleased you feel your wife's settled in well. I'll share your feedback with the team. Best wishes.

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Review from K H (Daughter of Resident) published on 25 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has settled really well at Castle Brook. The facilities are excellent, and all the staff are very friendly and welcoming.
The staff in Crenel House have been very understanding and supportive of my father and the family, helping us all adjust to his changing needs.
Reply from Kate Bradshaw, General Manager at Castle Brook

Thank you for leaving us a review. We really appreciate your kind feedback and are so pleased you feel your father's settled in well. Best wishes.

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Review from J S (Daughter-in-law of Resident) published on 14 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law and mother-in-law moved into Castle Brook care home a few months ago and live together in a self-contained flat on the ground floor.
We cannot thank the staff enough for helping them to settle in. They are well cared for and nothing is too much trouble.
The staff are all very good
with my in-laws and with the other residents.
The food always looks lovely and they sometimes go along to the dining room with the other residents and there is often a sing song.
The Christmas party was great yesterday. My in-laws loved it, as did the others. The singer was very good and had everyone tapping their feet and singing along. There is a shop, cinema, hairdressers and a cafe for the residents.
The home is clean and very well run. Castle Brook is a real home from home. We have peace of mind that my in-laws couldn’t be anywhere better. Thank you to all the staff.
Reply from Kate Bradshaw, General Manager at Castle Brook

Thank you for your lovely feedback. I'll share your comments with the team, who I know will appreciate hearing your comments. I'm very pleased to hear that you enjoyed the Christmas party - we do like a party at Castle Brook and the team always work so hard to make these occasions special for everyone. Best wishes.

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Review from Mark W (Son of Resident) published on 19 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is being very well cared for by the team on Crenell. She settled in quickly and has built some great relationships. All her care and health needs are met in a warm and friendly environment. There is plenty of activities for her to do and engage in conversations. She loves her church service, choir
and café and friends and family are always able to drop in. As a family, we are so grateful for the emotional support the team have given Mum through some difficult times.
Reply from Kate Bradshaw, General Manager at Castle Brook

Thank you for taking the time to leave a review for us. We really appreciate your comments which I've shared with the rest of the team. Kind regards.

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Review from Helen B (Daughter of Resident) published on 11 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team who provide one to one care for my dad are simply the best and I cannot thank them enough. They’ve got to know and understand him - he is not always the easiest personality, but I can see he’s happy and settled - it is such a comfort. The home itself is very well designed. We have had one disagreement,
now totally resolved, with management. But I was impressed when positive adjustments and accountability were clearly forthcoming. A very positive, professional attitude to care became evident - thank you to you all.
Reply from Kate Bradshaw, General Manager at Castle Brook

Thank you for your review. We really value direct feedback and as a learning organisation are always open to understanding how we can support the people we care for better. Kind regards.

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Review from Samantha W (Granddaughter of Resident) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have had the most amazing experience with Castle Brook. My grandmother has never been so happy, well-fed, entertained, looked after and loved. There is nothing the home cannot do to ensure mine and my nan's happiness. We are over the moon with the placement.
Reply from Kate Bradshaw, General Manager at Castle Brook

Thank you for leaving us such a warm review. I'll share your comments with the team, who I know will appreciate hearing your feedback. Best wishes.

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Review from F W (Daughter of Resident) published on 29 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad is being cared for with kindness, compassion and understanding. It is such a relief to know that he is within a community of people who have taken the time to get to know him so well and treat him with respect at a difficult time in his life. We are all so grateful for the support and care of
the amazing staff at Castle Brook Care Home.
Reply from Jo Bullingham, General Manager at Castle Brook

Thank you so much for taking the time to leave us a review and for your kind words. I'll share your comments with the rest of the team who I know will appreciate hearing your feedback. Best wishes.

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Current Review Score: 9.8 (9.834)

Overview of Review Score

The Review Score of 9.8 (9.834) out of 10 for Castle Brook is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.834 for Castle Brook is calculated as follows: ( (178 Excellents x 5) + (31 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 211 Ratings = 4.834
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Castle Brook is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

No Bed Vacancies

Posted: 22 Sep 2025

Please contact the care home and 'Press 1' to find out more about our vacant bedroom.

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Awards / Recognitions (7)

Meet the Team (1)

Kate

Kate Bradshaw

Job Title: General Manager Joined: 2016

I'm the General Manager for Castle Brook and have been with WCS Care since 2016.


I joined Castle Brook in 2017, with my first and biggest job to date helping to move 32 residents from the old Woodside home in Warwick to Castle Brook, whilst it was redeveloped into the care village it is today.


I'm passionate about supporting carers to make Castle Brook the very best it can be and my mission is to make sure there are no barriers to what care home residents can do, just because they are living in a 'care home'.

Frequently Asked Questions about Castle Brook

What types of Care is Castle Brook registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Castle Brook have?

There are 82 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Castle Brook?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Castle Brook to the centre of Kenilworth?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Castle Brook to verify any information. View our terms and conditions. Castle Brook has an Enhanced Service - more info.