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The home is made up of six households, with each offering its own communal open-plan lounge, dining area and kitchen so that residents benefit from independence with the added support of the care team.
All rooms have ensuite wetrooms, a personalised front...
Care Provided by Castle Brook
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 88 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Respite care - £100 less per week for stays of up to 3 weeks
The price(s) shown are provided by the care home. Contact Castle Brook for full pricing details and T&Cs.
Contact Castle Brook to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- WCS Care Group Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Kate Bradshaw (General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2016
- Last Refurbishment: 2016
- Number of floors: 3
Room Information
- Single Rooms (82)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (82)
- Couples/Companion Rooms with ensuite Wet Room (3)
Visiting
- Visitors are welcome at Castle Brook at any time. Regular visitors are entered onto the biometric entry system for seamless access and exit.
Parking
- Castle Brook has a short stay/drop-off car park at the front of the home. There is a large car park at the rear of the home.
Castle Brook Reviews (67)
Castle Brook has a Review Score of 9.8 (9.847) out of 10, based on 20 reviews in the last 2 years.
Over all time Castle Brook has 67 reviews.
Staff at Castlebrook have managed my mum's behaviour with diligence and patience doing everything they can to ensure that her dignity and safety are maintained and respected. The communication has been excellent.
Thank you for taking the time to leave a review for us - we appreciate your feedback. Kind regards.
My dad came to Castle Brook when he could no longer live at home safely, it has taken a while for him to adjust. But he has finally settled and is happy. Being in contact with the staff and the floor manager has put my mind at ease when I have my worries, that has been a great comfort. I know my father is well looked after and he knows that he is safe which is a big thing for him. I applaud the staff that work so hard. And all the Castle Brook team.
Thank you for taking the time to leave a review for us. We're pleased that Dad has settled with us now. Your feedback has been shared with the team. Kind regards.
First impressions when my mother was taken into care at Castle Brook was good and since has moved to be impressive. I can only applaud all the staff we come into contact with, they seem diligent, caring and have the well-being of Mother at the forefront. The home's environment is fresh, welcoming and open, a credit to all that provide the support. Her care manager is an impressive individual who shows dedication and empathy to help those in her charge.
Thank you for taking the time to leave us a review. Your feedback means a lot and it's our pleasure caring for your mother. I'll share your comments with the rest of the team. Best wishes.
The residents look so at home and relaxed and a beautiful environment for them to live in. My dad comes daily to visit his wife and stays all day and has been made so welcome by all the staff, it is a blessing he can spend this quality time with her here. Many thanks.
Thank you so much for taking the time to leave us a review and for your lovely feedback - it means a lot. I'll share your comments with the rest of the team. Best wishes.
The staff at Castle Brook have supported my mother since the summer. My mother was transferred to the care home from hospital, due to having a fall which significantly impacted her mobility. The staff at Castle Brook showed my mother and our family great compassion at a time that was very worrying for us. They attended to my mother’s needs and listened to us as a family, by taking into consideration the goals that we hoped to achieve during my mother’s stay. With their support, my mother is back on her feet. We were grateful that the staff encouraged her to spend time with others and socialise, which she had missed out on since being in hospital. Most importantly, the staff considered my mother’s cultural needs and adapted care where possible to meet those. There are great facilities at Castle Brook, and we particularly valued how flexibly we could visit and spend time with my mother. As a family, we cannot thank the management and the staff anymore for all their help and support.
Thank you so much for leaving us a review and for your kind words. I'll share your comments with the rest of the team, who I know will appreciate hearing your feedback. Best wishes.
An excellent place. Very beautiful people and care, so grateful this precious lady is taken good care of at this stage of her eventful life. Thank you so much.
Thank you for taking the time to leave us a review - we really appreciate your lovely feedback. Best wishes.
The design of the building is excellent... lots of light, space and quiet corners and she enjoys the activities especially the singing sessions.
One of the key strengths is the staff who seem happy to be there and act as a supportive team across the board. They have a very caring and attentive ethos and are responsive to requests and questions. They are also well managed and all this gives me confidence in what has been for both of us a major change. Any problems are picked up and effectively dealt with and notes on the portal help give an understanding of the daily care.
The staff and the village approach give a positive and cheerful feel which lifts spirits all round.
Thank you for taking the time to leave us a review - it means a lot and we're so pleased you feel your wife's settled in well. I'll share your feedback with the team. Best wishes.
The staff in Crenel House have been very understanding and supportive of my father and the family, helping us all adjust to his changing needs.
Thank you for leaving us a review. We really appreciate your kind feedback and are so pleased you feel your father's settled in well. Best wishes.
We cannot thank the staff enough for helping them to settle in. They are well cared for and nothing is too much trouble.
The staff are all very good with my in-laws and with the other residents.
The food always looks lovely and they sometimes go along to the dining room with the other residents and there is often a sing song.
The Christmas party was great yesterday. My in-laws loved it, as did the others. The singer was very good and had everyone tapping their feet and singing along. There is a shop, cinema, hairdressers and a cafe for the residents.
The home is clean and very well run. Castle Brook is a real home from home. We have peace of mind that my in-laws couldn’t be anywhere better. Thank you to all the staff.
Thank you for your lovely feedback. I'll share your comments with the team, who I know will appreciate hearing your comments. I'm very pleased to hear that you enjoyed the Christmas party - we do like a party at Castle Brook and the team always work so hard to make these occasions special for everyone. Best wishes.
Mum is being very well cared for by the team on Crenell. She settled in quickly and has built some great relationships. All her care and health needs are met in a warm and friendly environment. There is plenty of activities for her to do and engage in conversations. She loves her church service, choir and café and friends and family are always able to drop in. As a family, we are so grateful for the emotional support the team have given Mum through some difficult times.
Thank you for taking the time to leave a review for us. We really appreciate your comments which I've shared with the rest of the team. Kind regards.
The team who provide one to one care for my dad are simply the best and I cannot thank them enough. They’ve got to know and understand him - he is not always the easiest personality, but I can see he’s happy and settled - it is such a comfort. The home itself is very well designed. We have had one disagreement, now totally resolved, with management. But I was impressed when positive adjustments and accountability were clearly forthcoming. A very positive, professional attitude to care became evident - thank you to you all.
Thank you for your review. We really value direct feedback and as a learning organisation are always open to understanding how we can support the people we care for better. Kind regards.
We have had the most amazing experience with Castle Brook. My grandmother has never been so happy, well-fed, entertained, looked after and loved. There is nothing the home cannot do to ensure mine and my nan's happiness. We are over the moon with the placement.
Thank you for leaving us such a warm review. I'll share your comments with the team, who I know will appreciate hearing your feedback. Best wishes.
My dad is being cared for with kindness, compassion and understanding. It is such a relief to know that he is within a community of people who have taken the time to get to know him so well and treat him with respect at a difficult time in his life. We are all so grateful for the support and care of the amazing staff at Castle Brook Care Home.
Thank you so much for taking the time to leave us a review and for your kind words. I'll share your comments with the rest of the team who I know will appreciate hearing your feedback. Best wishes.
My male relative resident has been at Castle Brook Care Home for five years and has been cared for in all respects throughout. The installed Covid regime was first-class with all staff well-trained in necessary procedures and disciplines. Now that 'normal' times are back and summer is here, there is a rejuvenated well-being and happiness throughout the home. Social activities are again, well attended and supervised. Personal care, hygiene and meal times are also very well-managed.
Thank you for taking the time to leave us a review and your kind words. I'll share your comments with the rest of the team who I know will appreciate hearing your feedback. Best wishes.
Food seems to be of a very high quality and certainly sufficient quantity. Management has proved very efficient and communicates well with me.
Thank you so much for leaving us a review, we really appreciate it. I've shared your comments with the team who always value feedback on the care they provide. Best wishes.
They run lots of events, such as a weekly church service, singing and visits to places.
Mum has dementia and they have 1/3 of the home specifically for dementia. My mum has made some friends and enjoys interacting with the staff and the other residents.
The head of care is very attentive to the residents' needs and will go the extra mile to help anyone but there are so many other staff who are so friendly and interested in the residents. There is a happy environment and, where needed, staff are on hand to help anyone.
I am so grateful to everyone at Castle Brook for all the care and attention they give to the residents and particularly to my mum.
Having searched other care homes prior to Mum moving, I was so relieved to find such a lovely place and so unlike anywhere else that I visited.
Mum has fitted in so well - thank you.
Thank you so much for leaving us a review and for your lovely feedback. We're so pleased you feel your mum's settled in well since moving into her new home. I'll share your comments with the rest of the team. Best wishes.
Agency staff are used, despite what we were told beforehand (I have no issue with agency staff except they obviously don't know the residents. In a dementia care home, I think knowing and understanding each individual's needs is of the utmost importance). I do feel that the staff would benefit from regular refresher courses.
Generally, good communication when there's been an accident/fall.
Gateway is useful although often mistakes are made (i.e. my mum hasn't got a hearing aid, and neither does she shave!).
The grounds are lovely although we rarely see a resident outside.
Arriving this morning to find Mum in her pyjama top with someone else's skirt and shoes, no underwear, hair brushed or glasses was heartbreaking.
I do feel she's safe, well fed and contented which I guess is the most important thing.
I appreciate you won't want to print these comments which is why I don't fill in these questionnaires, but you did ask!
Thank you for taking the time to leave a review for us. We've recently stopped using external agency staff because we have introduced a new Mobile Carer role to the company. These experienced team members work across a number of our homes where they are needed, getting to know residents and teams...
Tired of not being able to log on to online portal, it’s supposed to help relatives see how their loved ones are doing, otherwise, the care home is not so bad. Carers are friendly people, floor manager is good and never see the owner.
Thank you for taking the time to leave your feedback for us. Hopefully we've now managed to resolve your problem of logging on to the relatives' gateway, but if you struggle with this again please ask any member of the management team who'll be able to show you how to find it again. As a registered...
The care he received at Castle Brook was fantastic and he left in a much better condition and able to live independently.
The staff and management team were so caring and always friendly. The food was varied and, as best as possible, the team adapted to my dad's preferences which was much appreciated.
I cannot say thank you enough for your kindness and care.
Thank you so much for taking the time to leave us a review and for your kind words - it was our pleasure taking care of your dad. I'll share your comments with the team who I know will appreciate hearing your feedback. Best wishes.
It is reassuring to be able to use the online portal as I live some distance from Kenilworth and cannot visit as often as I would like.
Thank you for leaving us a review and for your kind words. I'll share your comments with the team who always value feedback on the care they provide.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 February 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
1 Bed Vacancy
Posted: 10 August 2026Please contact the care home and 'Press 1' to find out more about our vacant bedroom.
News (1) & Events (0)
- 27 Dec 2024
Ed Russell, Chief Executive of WCS Care, has been presented with an Officer of the Order of the British Empire (OBE) by His Royal Highness The Prince of Wales during...
There are no upcoming events for Castle Brook.
Awards / Recognitions (8)
- 30 Jan 2026Recipient: WCS Care Group Ltd
- 31 Jan 2025Recipient: WCS Care Group Ltd
- 28 Feb 2023Recipient: WCS Care Group Ltd
Accreditations
There are no accreditations posted yet for Castle Brook.
Meet the Team (1)

I'm the General Manager for Castle Brook and have been with WCS Care since 2016.
I joined Castle Brook in 2017, with my first and biggest job to date helping to move 32 residents from the old Woodside home in Warwick to Castle Brook, whilst it was redeveloped into the care village it is today.
I'm passionate about supporting carers to make Castle Brook the very best it can be and my mission is to make sure there are no barriers to what care home residents can do, just because they are living in a 'care home'.
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