Castle Brook

I cannot say thank you enough for your kindness and care.

It is reassuring to be able to use the online portal as I live some distance from Kenilworth and cannot visit as often as I would like.

A real sense of community and a generous, personalised, private space. Five stars and a bonus star because you always give that little bit extra. We are extremely grateful for the care and dignity that you provided for mum in her twilight years.

Having said that, I think Castle Brook is a nice care home if your loved one doesn't have complex dementia needs and the staff were, on the whole, kind and willing to help but just didn't have the necessary level of training. We subsequently had to move my mother to another home where they are able to provide the right support for her and she is now much calmer and happier.

I travelled from Australia to visit my mother, all of the staff I met were lovely and made sure my visit was the best it could be. Everyone made me feel welcome. Thank you everyone, I am travelling home soon, happy in the knowledge that Mum is being cared for by a dedicated team.

I am pleased to say that my aunt still lives her own life, on her own terms but within a very supportive home.

Thank you, Castle Brook.

But with the excellent care and goals set by the care home manager, within a month my mom was totally rehabilitated. I need more than a thousand words to say a big thank you.

Thank you.

My father was moved to this care home after being in hospital for a number of weeks. It is a clean and spacious care home and the choice of meals are very good. My father is happy here and feels safe. He is well looked after. I am now able to visit him whenever I wish and have the necessary contacts at the home should I require them.

A friendly feeling home, I think that there could be more interaction between carers and residents. The food is good, could be more attention to detail, e.g. clothes and items missing from residents room, better housekeeping required.

My father and stepmother shared a very comfortable suite prior to my father’s death. They were given the opportunity to look after themselves where possible. Staff handled my father’s rapidly changing condition with kindness and gentleness, adapting to his needs. They continue to handle my stepmother’s grief with care and understanding.

We love the comprehensive daily feedback available on the online system.

The staff and in particular the floor manager at Castle Brook Care Home have provided wonderful care for my father. My father has complex needs due in part to his dementia, the staff at Castle Brook have made him as comfortable as possible under the circumstances and for this I will always be grateful.

The care team's commitment and understanding are exceptional, our mother is happy, content, eating and enjoying her food, taking part in all social aspects and activities, she has friends and enjoys all that is on offer at this care facility. The team really do care and this is reflected in a happy, cared for Mum. Thank you.

My parents enjoy their food and it’s a great comfort to know they are eating well. All the staff are friendly, kind and very helpful. At the start, I asked a lot of what seemed silly questions. My queries were always answered with sensitivity and I was never made to feel it was a silly question. I can’t recommend Castle Brook enough. I am extremely pleased with every aspect. It really is ‘a care home‘ in the best sense.

He has a pureed diet and enjoys the food. He also likes lots of cups of tea and biscuits and they are always available. He enjoys the company of other residents and although he has dementia he knows his carers and permanent staff. The staff are lovely with him. Best move we made arranging his care there after looking after him 24-hours a day for several years.

Nice place to live.

I have been absolutely blown away by the care, support and kindness shown by the staff at the home. My uncle has had a challenging start with falls and paramedic visits but the staff have managed everything with compassion and sensitivity. He was very unhappy in the home he was in previously but now that he has moved, he seems so much happier. Thank you to all of the staff, I am looking forward to times when I can visit more freely as the environment when I visited was fabulous.

We particularly like the freedom of movement for residents which we feel is important for their mental well-being.