Castle Brook

Common Lane, Kenilworth CV8 2EQ
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9.8 62 Reviews
  • Castle Brook, Kenilworth
Castle Brook is situated in the town of Kenilworth, close to local shops, pubs, restaurants, a bus route, and the castle and provides long-term and respite care for older people.

The home is made up of six households, with each offering its own communal open-plan lounge, dining area and kitchen so that residents benefit from independence with the added support of the care team.

All rooms have ensuite wetrooms, a personalised front door, plenty of storage and the option to have a TV or telephone. Ground floor rooms all have their own patio area. Companion rooms are also available at Castle Brook for couples or relatives wanting to stay together. Outside is a large garden with a specially designed cycle path for a side-by-side bicycle for two, outdoor gym equipment, varied planting which residents and staff take care of, and plenty of places to relax.

The home uses a range of technology to enhance the health and wellbeing of residents including acoustic night-time monitoring and circadian lighting.

The team at Castle Brook designs an active and engaging lifestyle and there is always a lot happening in the home, with regular activities taking place including a weekly choir and church service.

Residents benefit from activities and day trips on the Memory Maker minibus - which relatives are invited to join and there is also a café, cinema, shop, launderette, spa baths and beauty salon offering unisex hairdressing and manicures.
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Care Provided by Castle Brook

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 88 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Dementia Care: from £1300

Double apartment rate - £2700 per week
Respite care - £100 less per week for stays of up to 3 weeks

These prices are only a guideline, please contact Castle Brook to find out the exact price for your requirements.

Contact Castle Brook to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Castle Brook to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Kate Bradshaw (General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Last Refurbishment: 2016
  • Number of floors: 3

Room Information

  • Single Rooms (82)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (82)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Visiting

  • Visitors are welcome at Castle Brook at any time. Regular visitors are entered onto the biometric entry system for seamless access and exit.

Parking

  • Castle Brook has a short stay/drop-off car park at the front of the home. There is a large car park at the rear of the home.

Castle Brook Reviews (62)

9.8

Castle Brook has a Review Score of 9.8 (9.793) out of 10, based on 19 reviews in the last 2 years.
Over all time Castle Brook has 62 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Castle Brook
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Total of 62, showing 41-60
Review from John F (Son of Resident) published on 30 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful care home and staff!
My 94-year-old mom had fallen at home and was admitted to the local hospital with a broken arm. After seven-nine days, the hospital decided to discharge her home with a care package of four thirty-minute visits a day. The decision was made despite family concerns for
her dignity and safety.
After a week, my mom's health deteriorated due to anxiety and using the broken arm.
After a review by the community therapists, my mom was moved to Castle Brook Care Home at very short notice on a very busy Friday evening.
From the moment we set through the door the manager and colleagues made my mom feel so welcome and gave us so much reassurance that she would receive outstanding care.
The home is beautiful and her room was like one in a four-star hotel.
My mom had lost weight and interest in reading and watching TV.
But with the excellent care and goals set by the care home manager, within a month my mom was totally rehabilitated. I need more than a thousand words to say a big thank you.
Reply from Jo Bullingham, General Manager at Castle BrookThank you so much for your lovely feedback. It was our pleasure to look after your mum and help her get back to feeling like herself. I've shared your comments with the team who are always appreciative of feedback on the care they provide. With very best wishes from the Castle Brook team.
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Review from Richard C (Son of Resident) published on 13 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Thank you to all the carers at Castle Brook Care Home. We have all been through a difficult time over the last couple of years. Without your professionalism in taking care of our mother and her needs, we as a family would have been at a loss.
Thank you.
Reply from Jo Bullingham, General Manager at Castle BrookThank you so much for leaving a review for us and for your very kind words. I've passed your comments on to the rest of the team who value receiving feedback on their care. Best wishes.
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Review from R W (Son of Resident) published on 13 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father was moved to this care home after being in hospital for a number of weeks. It is a clean and spacious care home and the choice of meals are very good. My father is happy here and feels safe. He is well looked after. I am now able to visit him whenever I wish and have the necessary contacts
at the home should I require them.
Reply from Jo Bullingham, General Manager at Castle BrookThank you for taking the time to leave us a review - we really appreciate your feedback. Best wishes.
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Review from R C (Son of Resident) published on 13 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
A friendly feeling home, I think that there could be more interaction between carers and residents. The food is good, could be more attention to detail, e.g. clothes and items missing from residents room, better housekeeping required.
Reply from Jo Bullingham, General Manager at Castle BrookThank you for taking the time to leave a review for us. We value your feedback. If there's anything specific that is concerning you please feel free to contact me directly or call into my office when you're next in the home. Kind regards.
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Review from H M (Stepdaughter of Resident) published on 10 May 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff at Castle Brook Care Home seem to genuinely care about their residents and their families. They communicate well.
My father and stepmother shared a very comfortable suite prior to my father’s death. They were given the opportunity to look after themselves where possible. Staff handled my father’s
rapidly changing condition with kindness and gentleness, adapting to his needs. They continue to handle my stepmother’s grief with care and understanding.
Reply from Jo Bullingham, General Manager at Castle BrookThank you for taking the time to leave a review for us - we really appreciate your feedback which I've shared with the team. Best wishes.
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Review from Ian S (Son of Resident) published on 10 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very caring staff who go above and beyond to make sure my mother is well looked after. She enjoys the home-cooked food and the companionship of the household dining room.
The facilities are modern, airy and light and well maintained.
We love the comprehensive daily feedback available on the online
system.
Reply from Jo Bullingham, General Manager at Castle BrookThank you for taking the time to leave us a review. We really appreciate your feedback. Best wishes.
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Review from James D (Son of Resident) published on 10 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff and in particular the floor manager at Castle Brook Care Home have provided wonderful care for my father. My father has complex needs due in part to his dementia, the staff at Castle Brook have made him as comfortable as possible under the circumstances and for this I will always be grateful.
Reply from Jo Bullingham, General Manager at Castle BrookThank you for taking the time to leave a review for us. I'll pass your kind words on to the staff who I know will appreciate hearing your feedback. Best wishes.
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Review from Allison J (Daughter-in-law of Resident) published on 9 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care team's commitment and understanding are exceptional, our mother is happy, content, eating and enjoying her food, taking part in all social aspects and activities, she has friends and enjoys all that is on offer at this care facility. The team really do care and this is reflected in a happy,
cared for Mum. Thank you.
Reply from Jo Bullingham, General Manager at Castle BrookThank you for leaving a review for us. We really do appreciate your lovely feedback. Best wishes.
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Review from Fiona B (Daughter of Resident) published on 9 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my parents moved into Castle Brook Care Home this was my very first experience of care homes. I was concerned, having heard all sorts of stories. I had absolutely no need to be worried. Right from the start my parents were treated with great care and respect and looked after beautifully. Not only
that, my whole family have been included in the Castle Brook family, we are kept fully informed at every step, we can read online everything my parents have done during the day. When Dad had to go into hospital, my confused Mum was looked after with the greatest kindness.
My parents enjoy their food and it’s a great comfort to know they are eating well. All the staff are friendly, kind and very helpful. At the start, I asked a lot of what seemed silly questions. My queries were always answered with sensitivity and I was never made to feel it was a silly question. I can’t recommend Castle Brook enough. I am extremely pleased with every aspect. It really is ‘a care home‘ in the best sense.
Reply from Jo Bullingham, General Manager at Castle BrookThank you very much for leaving us a review and for your kind words. I've passed your comments on to the rest of the team who value receiving feedback on their care. Best wishes.
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Review from Juliet M (Daughter of Resident) published on 9 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father is very happy at Castle Brook Care Home. He first went for rehabilitation and we finally had to arrange the care permanently. He is in a warm, comfortable environment where the carers treat him well, as if in a family.
He has a pureed diet and enjoys the food. He also likes lots of cups
of tea and biscuits and they are always available. He enjoys the company of other residents and although he has dementia he knows his carers and permanent staff. The staff are lovely with him. Best move we made arranging his care there after looking after him 24-hours a day for several years.
Reply from Jo Bullingham, General Manager at Castle BrookThank you very much for taking the time to leave us a review - we appreciate your feedback which I've shared with the rest of the team. Best wishes.
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Review from M J (Resident) published on 23 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very kind.
Clean.
Lovely food.
Nice place to live.
Reply from Jo Bullingham, General Manager at Castle BrookThank you for taking the time to leave a review for us - we really appreciate it. Best wishes.
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Review from Fern C (Niece of Resident) published on 14 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently moved my uncle into Castle Lodge from another care home following an admission to hospital.
I have been absolutely blown away by the care, support and kindness shown by the staff at the home. My uncle has had a challenging start with falls and paramedic visits but the staff have managed
everything with compassion and sensitivity. He was very unhappy in the home he was in previously but now that he has moved, he seems so much happier. Thank you to all of the staff, I am looking forward to times when I can visit more freely as the environment when I visited was fabulous.
Reply from Jo Bullingham, General Manager at Castle BrookThank you so much for leaving such a lovely review for us. I've shared your feedback with the rest of the team who I know will appreciate your kind words. It's our pleasure to look after your uncle. Best wishes.
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Review from Judy R (Daughter-in-law of Resident) published on 24 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Friendly environment and atmosphere. Staff always friendly and welcoming to us and family when we visited our mother.
Staff have always been friendly and caring towards our mother even though she can be very challenging at times due to her illness.
We particularly like the freedom of movement for
residents which we feel is important for their mental well-being.
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Review from Christine H (Daughter of Resident) published on 21 September 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Initially, both parents went into Castle Brook. They were delighted to be together in one suite, and the care and love they received were excellent. Following Father’s death, the care has continued for Mum. She is happy, safe and content.
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Review from B C (Daughter of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Castle Brook staff cared for my mother for two years up to her death in October 2019. They demonstrated excellent compassionate, good-humoured and effective care throughout this time; most noticeably during the last few months of her life.
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Review from Claire P (Daughter of Resident) published on 11 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was transferred from hospital for rehabilitation. The standard of care and attention to detail was exceptional. The environment is very welcoming and homely. The facilities available enable family members to share memorable times.
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Review from Barry K (Son of Resident) published on 21 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Castle Brook in March and found it quite difficult to adjust at first. Any "settling in" issues that I raised with the staff was addressed immediately - I never had to raise an issue for a second time. The facilities are first class. The staff are all friendly and genuinely caring and
patient, and even during busy periods they will make time to discuss any concerns that might arise, and they LISTEN!
Mum chooses to remain in her room so I cannot comment on the activities the home provides.
Mum has now settled and is very happy now, and I don't believe she could get better care anywhere. I would not hesitate to recommend Castle Brook, it is truly excellent.
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Review from B H (Husband of Resident) published on 15 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been in Castle Brook for 12 months now where she has been very well looked after. All needs are met and she is quite content. The management and staff are always cheerful and helpful.
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Review from B S (Friend of Resident) published on 28 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I first visited a friend only a couple of weeks after the home opened, sadly she died 18 months ago. During the 16 months I visited, there were so many problems - 4/5 managers, staff, care, food, everything causing unhappiness for residents. I am now visiting another friend who is on the NHS floor and
I am amazed at the difference and how the new manager has turned it around- congratulations. My friend is very happy and if you have good food, a relaxed, cheerful environment it aids recovery and contentment.
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Review from C O (Daughter of Resident) published on 27 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The management and staff were very supportive end of July/August when my very disabled mother was bereaved. They also assisted with specialised transport and carers support on the day of the funeral, which was much appreciated. All the carers showed great compassion to Mum and all the family.
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Current Review Score: 9.8 (9.793)

Overview of Review Score

The Review Score of 9.8 (9.793) out of 10 for Castle Brook is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.818 for Castle Brook is calculated as follows: ( (187 Excellents x 5) + (35 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 225 Ratings = 4.818
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Castle Brook is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

No Bed Vacancies

Posted: 09 Feb 2026

Please contact the care home to find out more.

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Awards / Recognitions (7)

Meet the Team (1)

Kate

Kate Bradshaw

Job Title: General Manager Joined: 2016

I'm the General Manager for Castle Brook and have been with WCS Care since 2016.


I joined Castle Brook in 2017, with my first and biggest job to date helping to move 32 residents from the old Woodside home in Warwick to Castle Brook, whilst it was redeveloped into the care village it is today.


I'm passionate about supporting carers to make Castle Brook the very best it can be and my mission is to make sure there are no barriers to what care home residents can do, just because they are living in a 'care home'.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Castle Brook to verify any information. View our terms and conditions. Castle Brook has an Enhanced Service - more info.