Chichester Grange

Grosvenor Road, Donnington, Chichester, PO19 8FP
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9.8 58 Reviews
  • Chichester Grange, Chichester
Chichester Grange provides quality care for older people in a luxurious setting. The experienced and committed team delivers the best in permanent and respite residential, nursing and specialist dementia care.

The care the team provides is fully tailored to the individual needs, interests and preferences of each resident. They are passionate about ensuring that residents and their families are fully involved in decisions around their care.

Residents can enjoy a range of luxury facilities including a hair and beauty salon, cinema room, café and inviting lounge areas. Outside there is a beautiful landscaped garden to explore. The team believes moving into a care home is just another part of life, and one that should be enjoyed to the full.
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Care Provided by Chichester Grange

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1726
  • Self-Funded Residential Dementia Care: from £1821
  • Self-Funded Nursing Care: from £1991
  • Self-Funded Nursing Dementia Care: from £2086
  • RESPITE Self-Funded Residential Care: from £1936
  • RESPITE Self-Funded Residential Dementia Care: from £2031
  • RESPITE Self-Funded Nursing Care: from £2201
  • RESPITE Self-Funded Nursing Dementia Care: from £2296

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Chichester Grange for full pricing details and T&Cs.

Contact Chichester Grange to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Chichester Grange to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Nicola Burke (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (74)

Chichester Grange Reviews (58)

9.8

Chichester Grange has a Review Score of 9.8 (9.758) out of 10, based on 17 reviews in the last 2 years.
Over all time Chichester Grange has 58 reviews.

Overall Experience
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Reviewer Connection to Chichester Grange
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Total of 58, showing 21-40
Review from Madalaine M (Wife of Resident) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but positive things to say about Chichester Grange - my husband's past experience was far from satisfactory - since moving into Chichester Grange he has received top-class care and kindness from everybody.
This is a very special place with very special staff - I would certainly recommend
it.
Reply from Nicola Toomer, Reviews Team at Chichester GrangeThank you very much for taking the time to leave us feedback about your experience. At Chichester Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from Linda W (Daughter-in-law of Resident) published on 6 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the initial enquiry until Dad entered Chichester Grange, the care, attention to detail, compassion and understanding have been outstanding. The Customer Relations Managers are lovely. They spend so much time making sure you are happy with all the plans for your loved one and regularly check in
with you ensuring all is going well. Care staff are warm, caring and quick to put in place everything needed to ensure the safety and comfort of residents. They have developed a real interest and rapport with residents that is clear to see. The home manager is always available and is very approachable. Spotlessly clean, the home is beautiful, with different lounges, a library, cafe and cinema to share with your loved one when you visit. The Lifestyle Lead works hard to provide varied and enjoyable activities which residents engage well with. My relative has settled well and has a beautiful, spacious and comfortable room. We are pleased he is at Chichester Grange.
Reply from Caroline Thomas, Reviews Team at Chichester GrangeHi Linda, thank you very much for taking the time to leave us feedback about your experience. At Chichester Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from Pauline S (Daughter of Resident) published on 16 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent home and very kind, caring staff, it’s extremely clean with lots of activities for residents such as cinema, arts and crafts, they have entertainment and exercise classes, it has a lovely cafe with fresh cakes every day.
The gardens are large and very well maintained with lots of seating.
Dogs
are welcome. My mum settled in very quickly on the dementia ward to my relief and greets me with a big smile, she has made many friends now.
I would recommend this care home!
Reply from Caroline Thomas, Reviews Team at Chichester GrangeHi Pauline thank you very much for taking the time to leave us feedback about your experience.
At Chichester Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from Nigel A (Son of Resident) published on 12 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with the whole experience of getting my mother placed in Chichester Grange care home and the care she has received since she first arrived in December 2023. I looked at several homes in the Chichester (and wider area), choosing Chichester Grange based on appearance, facilities and extensive
visits to view and discuss my Mother's needs.
Since placing my Mother in Chichester Grange I have been very happy with the professional and above all caring service from the staff. While my Mother has not been an active participant in the activities and social events due to poor health, the weekly newsletter shows an extensive and varied curriculum. The food choices are always good and the quality is excellent.
I would have no hesitation in recommending Chichester Grange to family and friends should they want to place a loved one into residential or nursing care.
Reply from Caroline Thomas, Reviews Team at Chichester GrangeHi Nigel, thank you very much for taking the time to leave us feedback about your experience.
At Chichester Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Kind regards.
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Review from Linda P (Daughter of Resident) published on 30 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
At a very emotional time of transferring my mother into a care home Chichester Grange were amazing to make this as easy as possible.
My mother has a lovely room with views of the garden. All the staff are wonderful, the residents are at the heart of everything they do. My mother is looked after in
a professional and caring way.
Visitors and family are all made welcome, Mother is visited by four different generations, her 4-year-old great-granddaughter loves to see Great Grandma in her new home.
I feel so blessed that we found Chichester Grange and highly recommended this wonderful care home.
Reply from Caroline Thoma, Reviews Team at Chichester GrangeThank you for trusting us with the care of your mother.
Best wishes.
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Review from Alan H (Son of Resident) published on 19 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents have been happy and content residents of the Grange for over a year now. I live in Australia and my children (their grandchildren) are scattered all over the world. We were all in the UK for Christmas and the staff at the Grange organised for us to have a private lunch in the bar area. As
it was the first time we had all been together for 4 years, it was a very special occasion. The Grange went to an extra effort to provide the right environment, type of food (and wine) and provided us with the privacy and support we needed. One of the staff came in on her day off to check that everything was running smoothly and the chef also checked that we were happy. It all made for a really happy and memorable occasion.
Reply from Caroline Thomas, Reviews Team at Chichester GrangeThank you very much for taking the time to leave us feedback about your experience. We love having Mum and Dad in the home and seeing the family over Christmas was special.
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Review from J M (Daughter of Resident) published on 13 December 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Chichester Grange care home cannot be faulted for its cleanliness. Nor can it be faulted for the activities. The ladies who organise the activities are superb. The only negative I feel is that carers are so rushed off their feet that some residents do not get the attention they need. Also, I have witnessed
that at lunchtime, more carers are needed to hand out the food, and sometimes there is insufficient food for what the residents choose.
Having only just been introduced to the new manager, I can't starrate this yet.
Reply from Samantha Debenham, Reviews Team at Chichester GrangeThank you for your feedback. We are delighted with the positive comments and scores for Chichester Grange, particularly for the activities and the cleanliness of the home. Regarding staffing levels, I would like to assure you that we do a full dependency analysis for each resident, which is used to plan the care team in order to ensure that care is safe and appropriate for residents’ needs at all times. We were surprised to read your feedback about staffing levels at lunchtime. We work to a protected mealtime policy, which ensures that all staff members are present in the dining rooms during the mealtime period. However, we do take your concerns seriously, and we will undertake a review of our mealtime service with the head chef to ensure we provide the very best experience for residents. Please do not hesitate to contact the home manager if you would like to discuss this in more detail.
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Review from Ian C (Son of Resident) published on 7 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mother has been a resident at the Grange for nearly a year. Initially, the change in circumstances took a little getting used to. Making a new life, later in life, can be challenging. However, Mother quickly settled into the routines of community living. Indeed the many communal areas, lounges, craft
room, cafe, hair salon, bar, dining rooms and cinema are a great opportunity to mix and chat. To encourage interaction, each day a variety of experiences are on offer.
The ensuite bedrooms provide a private space. The rooms are purpose-built with all that entails and give access to a small garden terrace which in turn leads to extensive and well-provisioned communal gardens.
To please all of the residents all of the time is a big ask. But the staff go over and beyond to keep the ship on an even keel. It's not a robotic factory, it's a community with lots of moving parts. Overall residents and staff all contribute to making it work. Well done to everyone.
Reply from Caroline Thomas at Chichester GrangeThank you very much for taking the time to leave us feedback about your experience. Thank you so much for your 5-star review. We are so pleased that Mum and the family are happy with Chichester Grange. We love having her here and seeing you all visit.
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Review from Sylvie B (Wife of Resident) published on 7 December 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband has been a resident for 6 months and has taken some time to settle, but with the help of the staff he is now content. I have always found the staff to be helpful and friendly. Over the last 6 months there were senior management issues, which was noticeable on occasions. However, the remaining
staff with their wholehearted commitment and experience held things together. The accommodation and facilities at Chichester Grange are excellent and the events manager is always introducing different activities to engage with the residents and one another.
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Review from Allyson W (Daughter of Resident) published on 6 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care my father gets at the home. All the carers are very friendly and helpful. I am particularly happy with the care and attention given by the lifestyle lead, she is so approachable, caring and always happy to stop and have a chat. She has made the transition for Dad from his
own home to the care home seamless and pain-free. Thank you.
Reply from Caroline Thomas at Chichester GrangeThank you very much for taking the time to leave us feedback about your experience. We are so pleased to hear that everyone at Chichester Grange is happy, friendly and helpful, this is something we pride ourselves on. The team works well together to achieve this. Thank you again for your lovely words.
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Review from Beverley C (Daughter of Resident) published on 6 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am just happy that my dad is happy. All the carers are very friendly, smiley and welcoming. The Lifestyle Lead is particularly lovely and is absolutely fantastic with all the residents. She is attentive and understanding of each and everyone's particular needs. Thank you!
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Review from Elizabeth W (Daughter of Resident) published on 5 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved in as a full time resident in February 2023. She says 'they are very nice people here and it is very comfortable living here. The food is good and I can choose what I want. I like the fact everyone smiles at me and says hello in corridors. I take part in Chair Yoga and enjoy the Live
Music at The Grange. Everyone is trying to make it a happy place.'
Reply from Reviews Team, Reviews Team at Chichester GrangeThank you very much for your lovely review. We are pleased that Mum finds Chichester Grange a very happy place. Our activities schedule is planned around our residents' requirements and the chair yoga led by Sue is outstanding. Best wishes, Customer Relations Manager.
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Review from Tina C (Niece of Resident) published on 1 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our family were thrilled to find Chichester Grange as it's proved to be the best place for Aunt. Very caring staff from management to carers and laundry team. Has a warm, homely feel with a café for family and friends to enjoy a cuppa and snack with their loved ones. Would highly recommend.
Reply from Reviews Team, Reviews Team at Chichester GrangeThank you so much for your positive review for your aunt. We are a caring, friendly team and we are always happy to welcome family into our cafe. Best wishes, Customer Relations Manager.
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Review from Dee D (Friend of Resident) published on 29 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our friend and neighbour decided to move into The Grange after having a few falls at home and it was the best decision she had made (her words not ours). We, as neighbours, visit regularly and are always given a warm welcome and a friendly smile from all the staff members who also interact with us and
we can have a good chat over coffee and cake, which is available to both residents and visitors in beautiful and relaxing surroundings. Our neighbour has high praise for all the staff members, especially the chef who offers a variety of different meals so everyone is catered for. We often chat to other residents so it makes for a really lovely afternoon visit to listen to life stories. All in all, our neighbour is happy, her family are happy in the knowledge that she is in surroundings where her well-being is first and foremost.
Reply from Reviews Team, Reviews Team at Chichester GrangeThank you so much for your lovely positive review. We are pleased that you make use of our cafe so well and that you would recommend us to your family and friends. Best wishes, Customer Relations Manager.
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Review from Tonie E (Son-in-law of Resident) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care my father-in-law is receiving. He has improved his motor skills since moving to Chichester Grange and the staff are very caring and motivated to get him out of his room as often as possible. He enjoys his meals and clears his plates with ease. The grounds are exceptional and
a lovely setting to walk him around in.
Reply from Caroline Thomas, Reviews Team at Chichester GrangeHi and thank you very much for taking the time to leave us feedback about your experience.
At Chichester Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further specific feedback, please use the feedback form on our Care UK web page.
Thank you for your time and we look forward to hearing from you.
Many thanks, the Care UK team.
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Review from A P (Resident) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have a wonderful garden room. I enjoy meeting friends in the cafe. I love walking in the garden. I am very happy here.
Reply from Caroline Thomas, Reviews Team at Chichester GrangeHi and thank you very much for taking the time to leave us feedback about your experience.
At Chichester Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further specific feedback, please use the feedback form on our Care UK web page.
Thank you for your time and we look forward to hearing from you.
Many thanks, the Care UK team.
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Review from Sandra B (Daughter of Resident) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum appears to be happy and her needs are met. She enjoys the activities and interacting with other residents and staff. Mum enjoyed the trip to the theatre.
Reply from Caroline Thomas, Reviews Team at Chichester GrangeHi and thank you very much for taking the time to leave us feedback about your experience.
At Chichester Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
If you would like to provide us any further specific feedback, please use the feedback form on our Care UK web page.
Thank you for your time and we look forward to hearing from you.
Many thanks, the Care UK team.
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Review from Tony D (Resident) assisted by family/friend published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The building is very well designed and the grounds are lovely and well maintained. All the staff are good at their individual jobs and really friendly.
Reply from Caroline Thomas, Reviews Team at Chichester GrangeIf you would like to provide us any further specific feedback, please use the feedback form on our Care UK web page.
Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team.
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Review from Tim R (Son of Resident) published on 18 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum, who is in her nineties, has been a resident at Chichester Grange since December 2021. She enjoys living there and reminds me nearly every time I visit that she is very happy and lucky to be in such a good care home. Mum has many opportunities to take part in the activities which are there for
her to enjoy, with help from the staff members when needed. She has rekindled her love of embroidery and takes part in all the various crafts too. She appreciates the care and the encouragement from all of the staff, who are motivated towards making her happy and contented and wishes to thank the good people of Chichester Grange - she loves it there!
Reply from Caroline Thomas, Reviews Team at Chichester GrangeHi, thank you very much for taking the time to leave us feedback about your experience. At Chichester Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further specific feedback, please use the form on the following web page; https://www.careuk.com/company/contact/feedback. Thank you for your time, and we look forward to hearing from you. Many thanks, the Care UK team.
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Review from Valerie C (Wife of Resident) published on 12 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband had his third stay at the Chichester Grange Care Home for respite care and the standard of care and comfort are superb. My husband has dementia but was treated with respect, dignity and good humour. His room was clean and spacious. He said that the staff were so kind to him and I noticed
that the atmosphere in the Grange is happy and relaxed. Excellent management and all staff.
Reply from Emma Clarke, Reviews Team at Chichester GrangeHi Valerie, thank you very much for taking the time to leave us feedback about your experience.
At Chichester Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time and we look forward to hearing from you.
Many thanks, the Care UK team.
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Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for Chichester Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Chichester Grange is calculated as follows: ( (168 Excellents x 5) + (27 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 198 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.925 Points relating to the number of positive Reviews for Chichester Grange is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.925
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (116)

Meet the Team (1)

Nikki

Nikki Burke

Job Title: Home Manager

I qualified as a Registered General Nurse in Brighton in 1988, and I have been in the role of Home Manager since 2006, working for various care providers.


I worked for Care UK previously between 2012 and 2015.


When I was contacted to rejoin in 2018, I jumped at the chance to return to a provider that has a vision and values that align with my own.


As Home Manager, you need to be focused, dynamic and able to multitask but also have a vision and a sense of humour. It’s a bit like being an orchestra conductor – you need to be able to oversee different aspects of the home, whilst keeping the whole home working as one to make sweet music.


I love being part of this team, especially when we work as one. I feel proud every day knowing that we make a difference in residents’ lives.


Outside of work, I love spending time in the countryside and walking with my husband and our dog Pixie. The New Forest is my favourite place, and we often pop there for a day or an overnight trip.

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