Chilwell House

24 Wilmot Street, Ilkeston DE7 8BD
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9.3 10 Reviews
  • Chilwell House, Ilkeston
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Care Provided

Primary Care Categories

  • Mental Health Condition
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 15 Service Users

Other Care Provided

  • Parkinson's Disease
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Abi Pritchard (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages from 18 to 64

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2010
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (15)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (15)

Visiting

  • Please contact the home prior to arranging a visit for updated visiting arrangements.

Parking

  • Parking is available on the premises, should the car park be full an adjacent car park located on Club Row, which is sign posted. A charge for using the Club Row car park

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Chilwell House Reviews (10)

9.3

Chilwell House has a Review Score of 9.3 (9.333) out of 10, based on 5 reviews in the last 2 years.
Over all time Chilwell House has 10 reviews.

Overall Experience
  • 9
  • 1
  • 0
  • 0
  • 0
Date Published
  • 10
  • 3
  • 5
  • 5
  • 5
Reviewer Connection to Chilwell House
  • 8
  • 2
Total of 10, showing 1-10
Review from Kelsey S (Resident) published on 23 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've only been with Aspire just over a week as a resident at Chilwell House. The staff are absolutely FANTASTIC, super supportive, funny/ bonkers and understanding. They always put a smile on my face! The activities set out makes me feel like I have accomplished something meaning my confidence is already
getting better! Also helping me build a routine since that's something I've always lacked and struggled with. I am super super grateful for the team here and I know I'm going to do well in my journey here. Thank you so much already! I am finally starting to become happy after such a long time- thanks to you guys!
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Review from M R (Resident) published on 9 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I currently reside at Chilwell House. I have been here two months & I have another month to go untill I am moved on to their sister house in Chesterfield as I have progressed a lot in the relatively short time I have been here. I came to Chilwell from hospital as it was not safe to go back to my previous
residence. I am very happy & impressed by the care I receive & the standard of staff that work here. They look after me extremely well with care & advice, they are all incredibly friendly & on top of things. They have achieved a stability and standard of living for me here that I did not receive in the 4 & a half years i resided at my previous supported living.
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Review from J L (Resident) published on 6 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've lived at Chilwell House for 4 years and 4 months. I find the staff friendly and approachable, they are extremely professional and they will always help me no matter what it is and in an expident manner. The activities are educational, interactive and fun. The food satisfies my dietary requirements
but the lack of choice can be frustrating at times. I am very satisfied overall, the staff and facilities are exceptional and being a resident here has greatly improved my quality of life.
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Review from A L (Resident) published on 8 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Best placement I've been in. Staff are supportive and management always have an open door policy. In my time here, staff have supported me in gaining my independence. And I've found psychology helpful.
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Review from Emily S (Resident) published on 26 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since moving to Chilwell House, my mental health has improved a lot and I find the staff and management very helpful and supportive. I am now feeling hopeful for my future and learning new life skills.
Reply from Abby Pritchard, Manager at Chilwell House

Thank you for your feedback. We are pleased to hear that your experience at Chilwell House has positively impacted your mental health and that our team has been able to offer valuable support. It's inspiring to know that you are gaining new skills and feel more hopeful for the future. We remain committed to assisting you as you continue your journey of recovery and growth.

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Review from Y A (Resident) published on 11 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I really like my flat here at Chilwell House, I have improved my health since coming here and like all the staff because they are very helpful, lovely staff team who care about our future. Really helped with my cooking and cleaning skills.
Reply from Emma Gingell, Registered Manager at Chilwell House

We are happy to hear that you're happy with your progress within the service, we aim to provide the best possible support. Thank you!

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Review from Debra M (Resident) published on 30 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have lived with Aspire Health & Care Ltd for eleven years and feel that I am well respected by staff who help me to maintain my dignity and independence to the best of my ability. I enjoy that we do lots of different types of activities and feel supported.
Reply from Emma Gingell, Registered Manager at Chilwell House

Hi Debra,
We're happy to hear that you're enjoying your time at Chilwell House and that you feel that steps are being implemented to help you to achieve independent living. We wish you all the best!
Thank you.

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Review from Pauline M (Mother of Resident) published on 30 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although my daughter has been at Chilwell House Care Home for many years, from the day she arrived there, the staff have been so kind and caring. Any worries I have had with my daughter, I can always talk to any of the staff and they are all very approachable. Lots of activities take place with clients,
suiting their capabilities. All clients take part in cooking, cleaning, washing etc. This helps with giving them their independence back with the aim of independent living, for which I cannot thank them enough. Also, Chilwell House is in a good position for joining in with community activities. I would like to extend a great, big thank you to all the staff at Chilwell House.
Reply from Emma Gingell, Supported Living Manager at Chilwell House

Hi Pauline,
We are so pleased to hear that you are happy with the support your daughter receives and strive for this to continue in the future.
Thank you.

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Review from L B (Resident) published on 28 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall, a very positive experience and supportive environment to live in. The staff are very good at what they do and all bring a variety of attributes to the running of the service and working with clients.
Reply from Emma Gingell, Registered Manager at Chilwell House

Hi,
Thank you for your kind words and supportive feedback, we are happy to hear you're happy with the support you're provided.
Kind Regards,
Emma.

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Review from D L (Mother of Resident) published on 22 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter has been in Chilwell since December 2020. She took quite some time to settling-in plus the home had to learn and get to understand which can take time and involve all who support our daughter. This was very stressful for my husband and I worried so very much especially as she has special
needs and learning difficulties. Now she has been there for over a year, we all work together to help meet her needs. Chilwell House Care Home now has a good understanding of her greatest needs to enable them to support her. Plus it can be very hard to help her as she has trust issues and very high anxiety but they are working very hard to help her meet her own goal of living independently. The new manager and staff keep us informed of any new issues and ask us for support that our daughter may need from us. The new manager is really making a difference too and we thank her for that.
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Current Review Score: 9.3 (9.333)

Overview of Review Score

The Review Score of 9.3 (9.333) out of 10 for Chilwell House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Chilwell House is calculated as follows: ( (50 Excellents x 5) + (10 Goods x 4) ) ÷ 60 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.5 Points relating to the number of positive Reviews for Chilwell House is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 15 registered maximum number of service users is 3, which has been reached with 5 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 May 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Chilwell House

What types of Care is Chilwell House registered for?

Mental Health Condition, Visual / Hearing Impairment, Alcohol / Drug Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Chilwell House have?

There are 15 Single Rooms.

What are the Facilities & Services at Chilwell House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Chilwell House to the centre of Ilkeston?

0.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chilwell House to verify any information. View our terms and conditions. Chilwell House has an Basic Service - more info.