Clayburn Court, Peterborough, Cambridgeshire
Clayburn Court, Peterborough, Cambridgeshire
Clayburn Court, Peterborough, Cambridgeshire

Anchor’s Clayburn Court opened in Summer 2015 and it is a purpose-built modern care home. It provides quality care and luxurious facilities within a comfortable and relaxing environment. The home is finished to the highest standard and benefits from impressive facilities for customers to enjoy, such as cosy quiet lounges, well-maintained secure gardens and a cafe. Each bedroom has an en suite wet room, along with a mini fridge, flat screen TV with built in DVD player and underfloor heating as standard.

The home provides residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life. Detailed care plans ensure each individual’s health and care needs are continually met. Staff receive regular training in dementia care to ensure their approach always reflects best practice.

Voted one of the Sunday Times Top 100 Not-for-Profit Organisations to work for in 2016, Anchor is England’s largest provider of housing and care for those aged over 55 years, with almost 50 years’ experience as a not-for-profit provider of services to older people. The Dementia Care Team achieved the Outstanding Dementia Care Innovation for its Anchor Inspires Programme and the use of iPads at the Dementia Care Awards in 2015. Anchor provides a high quality service and continually raises standards by reinvesting profits back into its properties.

Group: Anchor

Person in charge: Sheila Fielding (Managers)

Local Authority / Social Services: Peterborough City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 64 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 64

Rooms with ensuite WC: 64

Facilities & Services: Respite Care • Convalescent Care • Separate Dementia Care Unit • Own Furniture if required • Lift • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room

Directions:

Clayburn Court is close to local services and amenities including:

Hampton Library and Leisure Centre are within a short distance.
There is a supermarket within a mile of Clayburn Court.
A number of eating establishments are within a mile of the home.
There is a doctor's surgery within a mile.
The nearest hospital is Peterborough City Hospital which is within four miles.

Latest Care Quality Commission* Report on Clayburn Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

3 Bed Vacancies

posted 15 Sep 2017

There are currently three care beds available. Please contact Clayburn Court for details.

Reviews

8.6 Clayburn Court has a Review Score of 8.6 (8.584)

The Review Score of 8.6 (maximum of 10) for Clayburn Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Clayburn Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.521 for Clayburn Court is calculated as follows: ( (79 Excellents x 5) + (27 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 119 Ratings = 4.521

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.063 Points relating to the number of positive Reviews for Clayburn Court is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 12.8 positive Reviews (64 registered maximum number of service users ÷ 5). 4 Reviews ÷ 12.8 Target = 0.313

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    3
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Clayburn Court?

  • Extremely LIKELY
    9
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Clayburn Court

  • Son of Resident/Service User
    4
  • Resident / Service User
    3
  • Daughter of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1

I spent two weeks in Clayburn Court and found it very satisfactory. For my stay, the provision of support arms on both sides of the toilet would have been very helpful. Also, the provision of a raised toilet would have avoided the need to bring in a plastic extension toilet seat, these units never fit perfectly and feel secure. Likewise, the easy chair in the bedroom ideally would have been better if the seating height was 6" high.

How likely would you be to recommend Clayburn Court? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Overall very pleased with everything at Clayburn Court and my Mum was very happy here for just over a year. On occasions, we were disappointed with the food and lack of relevant activities and outings but really I have nothing to complain about. The staff are generally lovely and were so kind to Mum throughout her stay at Clayburn and she regarded them as friends. During her last few days and after her death, Mum was treated with amazing care and dignity and I felt supported, which I very much appreciate.

How likely would you be to recommend Clayburn Court? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Very good.

How likely would you be to recommend Clayburn Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Turned up unannounced and they had a singer/performer, very engaging and enthusiastic and residents very pleased! Carers are superb and very attentive. Would highly recommend.

How likely would you be to recommend Clayburn Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The cheerful concern showed by all the staff has been exemplary. I was delighted by the welcome and the understanding shown. Clayburn Court is well equipped and it is clear that a great deal of thought has gone into the organisation and the arrangements. The atmosphere is very pleasant and I was delighted by the way my mother settled in so quickly. The staff and management are exemplary and take pride in the fine work that they are doing.

How likely would you be to recommend Clayburn Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father arrived at Clayburn Court in February 2016. He has dementia. The staff have really got to know Dad and understand his needs. They are all so friendly and caring. Nothing is ever too much trouble. He is so happy in the home and I am sure the care he receives everyday has helped with his dementia. The home is clean and the food fantastic. As said, the staff are what makes the home fantastic and both my sister and I would like to thank everyone.

How likely would you be to recommend Clayburn Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother-n-law and father-in-law became residents at Clayburn in January 2016. The care and attention to detail for their initial move was second to none. Their continuing care has been exemplary, helping them to adjust to a new environment and different way of living. The staff are extremely friendly and professional. The facilities are excellent and a varied programme of activities offered. I have no hesitation in recommend this care home.

How likely would you be to recommend Clayburn Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Every aspect of the service provided is of the highest standard. I can finally relax knowing that my family member is in a safe and caring environment, which has brought about a considerable improvement in the residents health and well-being.

How likely would you be to recommend Clayburn Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Clunky insensitive and bureaucratic assessment process gave the impression managers were new to the job and inexperienced. Home had very few service users and few staff.

Currently unable to take alzheimers/ dementia patients who need checks more than two hourly. No pressure mats/ movement sensors for service users.

Nice new home but pretty empty. Small outside seating areas next to roads
Nice staff and nice cakes

How likely would you be to recommend Clayburn Court? Extremely Unlikely

Average Rating: 

 2.8 out of 5

Overall Standard: Poor

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Very Poor

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Poor

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Don't Know

Neil Ward, Digital Marketing Manager at Clayburn Court responded to this review on 04 May 2016:

Dear Sir, thank you for your valuable feedback. We are very sorry that we weren’t able to meet your expectations and you feel the way you do about your experience at Clayburn Court. We pride ourselves on providing high-quality, person-centred care and our robust assessment process ensures we can provide this in a way to meet each individual’s needs and enrich his or her life accordingly. Where we do not feel we can provide this service we will be open and transparent about the reasons why and recommend an alternative option wherever possible.

We are lucky to have high quality care home in Peterborough. Last month we needed two weeks respite care for my husband, who suffers from early state of alzheimer's. I, myself needed a complete hip replacement operation. After 4 days I joined him for 10 days. What we experienced at Clayburn Court was just wonderful. Everyone was so welcoming and caring. One could not have had better food anywhere - well cooked using fresh ingredients, beautifully served and presented. We will highly recommend Clayburn Court to our friends.

How likely would you be to recommend Clayburn Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

March 2016

CQC rated Good March 2016

Recipient: Clayburn Court

Date: Saturday 12 Mar 2016

more details

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Care Home Idol 2016

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