Eothen Homes

1 Miller Way, off Station Road, Wallsend NE28 8EL
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Top 20 carehome certificate
10 92 Reviews
  • Eothen Homes, Wallsend
Eothen Homes - Wallsend provides an innovative model of care in which a person's quality of life is considered to be the home's main priority. Staff focus on promoting independence and well-being while delivering relationship-centred support to residents with dementia, their families and friends.

The home is split into several households, each with their own kitchen, dining room and lounge areas, while residents at the home have access to spaces where they can enjoy hobbies and activities.

Staff at the home are not required to wear uniforms and work in their designated households, supporting the people living there.

The home has its own large outdoor areas with a special reminiscence areas and an old-style touring caravan to evoke memories of holidays in the past. Residents can also enjoy a sensory garden with birds, animals and plants.
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Care Provided

Type of Service

    Residential Home
  • For a maximum of 64 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1260
  • RESPITE Self-Funded Residential Dementia Care: from £1386

These prices are only a guideline, please contact Eothen Homes to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)

Good to Know

Group/Owner

Person in charge

  • Christine Henderson (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)

Eothen Homes Reviews (92)

10

Eothen Homes has a Review Score of 10 (9.965) out of 10, based on 24 reviews in the last 2 years.
Over all time Eothen Homes has 92 reviews.

Overall Experience
  • 87
  • 3
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Date Published
  • 92
  • 5
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  • 24
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Reviewer Connection to Eothen Homes
  • 44
  • 18
  • 11
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Total of 92, showing 21-40
Review from Jean R (Niece of Resident) published on 11 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunty was in another home for a while, and she was very unsettled and I hated going in not knowing what I’d find that day.
I moved my aunty into Eothen on Friday, and on Saturday, when I went in, she said to me “it’s good's to be home“ ; I’ve been in everyday since, it’s just so pleasant visiting
her now.
I honestly can not thank the management and staff enough. My aunty is very happy here, as am I.
I have 100% confidence in every member of the staff, that should she experience any upset, that they will know exactly what to do and say to reassure her that this is her space and she is safe.
Her room is beautiful and very clean, as is the whole home. Lots of different areas/rooms to sit, and it’s surrounded by beautiful gardens .
The home has plenty of car parking space.
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Review from Clare M (Daughter of Resident) published on 17 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Eothen saved mine and Mum's lives. My heart broke to admit defeat after 7 years of caring, to move Mum to a care home. Eothen have been amazing, supporting me, my brother and Mum through a painful transition. Everyone from direct care staff, management, catering, laundry, and maintenance staff, all
of them care and make for a very special home. Over the last 6 months, the patience of the staff means that at last Mum is calm and peaceful. There are many special touches: Allowing Mum to fill her room with her own furniture/possessions has been so important, welcoming visits at all times, night staff wearing pjs, allowing her to move freely, including out to her patio and lovely gardens has been wonderful. I reviewed many homes before finding Eothen: A huge weight lifted from my shoulders when I did. I visit every day and in the many hours I have spent there, I have never seen any of the distressing sights I saw on just 1 visit to other homes in the North East. I cannot recommend this home highly enough.
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Review from Julie W (Daughter of Resident) published on 20 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An exceptional care home for dementia patients. The staff go above and beyond to ensure the residents and families included feel comfortable within Eothen Wallsend. We, as a family, found it hard in this upsetting and difficult time when Dad just moved in, but with the fantastic care and support of
all the management and brilliant staff, we found this transition a lot easier. Thank you. Dad feels he is safe and well looked after and loves the gardens. An environment that is homely and Dad enjoys his friendly chats with staff and residents.
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Review from Clifford S (Husband of Resident) published on 16 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been in this wonderful care home for 11 months. I visit every day if I can and I confirm the extremely high standards have been maintained at all times. The staff in addition is highly professional, kind, loving and compassionate. Facilities, catering, housekeeping, entertainment and grounds
are excellent. Statutory testing maintenance and inspections are undertaken.
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Review from Peter B (Son of Resident) published on 7 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam is coming up to three years in Eothen Wallsend. From the very moment she nervously stepped through the front door, to now, the staff have taken every opportunity to make sure she feels safe, happy and content. The building and gardens are immaculate and the food is fantastic; all of this evidences
the genuine commitment of the entire Eothen team to ensure residents feel comfortable. Staff have patience beyond belief and an unmatched sense of humour to deal with situations. They are caring and empathetic in a way that goes far beyond any job description! Needless to say, my mam is very happy living there and that makes life much happier for me.
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Review from Anne M (Daughter of Resident) published on 3 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Eothen since September last year. Mum had a rocky start and found it hard to settle, but with the care and dedication shown to Mum by the staff, she is now settled and happy. I don’t live close enough to visit Mum very often, but knowing she is safe, happy and so well cared
for gives me such peace of mind. Visitors are always made to feel very welcome and it really is like visiting Mum at home. Mum's room is always clean and tidy and the food always looks and smells delicious. Mum loves the gardens, which are kept beautifully, and really enjoys the budgies in the aviary. I will always be so grateful that I found Eothen for Mum. It takes such caring, dedicated and special people to work in care and Eothen staff are certainly that. You all have my very grateful thanks.
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Review from Tracey G (Daughter of Resident) published on 3 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dearest dad lived at Eothen Wallsend for just over a year. He loved it there and enjoyed a wonderful bird's eye view from Churchill House. Dad said it was his 'paradise' and like living in five star luxury. The staff at Eothen are angels in disguise. They looked after our dad so well, as well as
me, my brother and two sisters. When Dad was just getting too weary to carry on in this world, he was ready to reunite with our mum. Such a sad and tough time, but Eothen staff were incredible to the end.
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Review from Vicky C (Daughter of Resident) published on 22 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is absolutely outstanding. My mam has not been 100% for about a week, the fast acting and caring individuals got the doctors straight out, hence Mam now receiving treatment in hospital for a few days (as she needs fluids by a drip). But, she will be returning straight back to the home
to receive outstanding care. The manager takes so much concern in her residents and always is in contact with hospital, asking how Mam is doing. Then, the lovely carers not only look after my mam, they look after me, making sure I'm ok with a lovely chat and even a hug if needed. These guys are worth their weight in gold, absolute super stars.
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Review from Sue C (Wife of Resident) published on 16 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent, personal care and support for my husband.
The staff are unfailingly kind, empathetic and supportive. They know him very well.
The building is beautiful, he has a lovely and spacious bedroom with en-suite shower room and the gardens are always a pleasure to look at and sit in too.
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Review from Ruth J (Daughter of Resident) published on 16 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following her decline with Alzheimer’s, Mam was admitted to Eothen Wallsend in November 2019. The feelings of guilt were indescribable. However, it was the best decision we could have made. The care is second to none and was not just for Mam, but this support extended to us too. The staff treat us all
as family. They go above and beyond to make sure she is looked after and retain her dignity. The home is welcoming and we are never afraid to approach staff with any concerns. Ultimately, we know Mam is safe, well looked after and happy. We cannot thank the manager and her team enough! I, for one, could not do their job, which takes one special kind of person! Thank you everyone at Eothen Wallsend, you have already gained your angel wings in my eyes!
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Review from V T (Son of Resident) published on 11 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A warm, safe and friendly home. The staff are kind and very hard working and always go the extra mile. The food is of a very high standard and the layout of the 'houses' based around the kitchen hub is genius. The decor is light and airy and the feeling of calm and warmth is noticeable immediately.
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Review from J J (Daughter of Resident) published on 24 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our relative moved into Wallsend Eothen April 2021. From the minute he moved there the feeling of welcome and caring was palpable not only for our relative but for my siblings and myself too. We negotiated the tricky time of Covid restrictions but our relative remained safe and well throughout his year
there .. sadly passing too soon as he loved being there so much.
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Review from Peter B (Son of Resident) published on 24 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I live 300 miles away from the care home in which my mam is a resident. As such it is even more important that myself and the rest of our family have complete peace of mind regarding her care. Eothen Wallsend continually exceeds expectations and the genuinely caring and compassionate staff never fail
to amaze me with their patience, communication skills and love for those in their care. This care home is in another league compared to others I have been to. The entire team should be very proud of their efforts.
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Review from Dawn N (Daughter of Resident) published on 17 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has lived in Eothen for a year and a half and I am more than delighted with the care and service provided. I can now sleep peacefully at night knowing that she is safe and so well cared for. The staff are incredible and are always so kind, thoughtful and patient, they always take the time
to update me with changes and developments with my mother. The food always looks delicious and the menu is carefully curated to suit a wide range of preferences and tastes. The chefs prepare freshly baked cakes and treats every afternoon, my mother is in her element! I cant thank all the staff enough- the carers, the receptionists, the gardener, the cleaners, the hair dresser, the kitchen staff, the laundry and the management. They are all angels.
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Review from Kathleen G (Wife of Resident) published on 3 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Eothen Homes is excellent. I highly recommend this home. My husband has settled in, we have had no problems with him, he treats it as his home. The staff are friendly and helpful. The food is very good. Activities, not sure there is enough physical exercise.
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Review from Tanya R (Daughter of Resident) published on 19 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is currently in Wallsend. It's not what I had hoped for Mum having to go into a care home but this place is fantastic. I am so relieved she managed to get in there. The staff are superb so caring and supportive and I wouldn't trust my Mum's care to many! I have sung their praises to a number of
people and will continue to do so. There is a great atmosphere in Wallsend and the surroundings and decor inside are beautiful such a lovely place. I cannot recommend or praise Eothen Wallsend highly enough! Thank you to the entire team from the bottom of my heart.
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Review from Sarah M (Granddaughter of Resident) published on 20 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home is fantastic, we were a bit worried about my nana going into a home, but we were reassured very quickly as the staff and surroundings were amazing. I couldn't fault this care home. My nana was made to feel so comfortable during her stay here. Thank you to all the staff!
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Review from E F (Son of Resident) published on 13 September 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
My experience was with staff members who were lacking in empathy and who required customer care training and dealing with difficult situations. I also found them unprofessional to walk around without a uniform which is confusing to the residents, especially those with dementia, and also their visitors.
How
can one tell them apart from other visitors? Also, they are still enforcing mask wearing when this has been stopped by the Government. You don't need one in the resident's room, so it's not about protecting them?


You have to be allowed in/out, so they should have someone on the door at all times. Instead, you have to go looking for a staff member.


They are asking you to make appointments. I turned up at one time without an appointment and I was told to wait 20 minutes whilst they hurried my mother out of bed, dressed her and brushed her hair. It was obvious to me that these residents are left in bed if no appointments are listed.


On another day they left my mother in bed with just a nappy.

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Review from S M (Son of Resident) published on 10 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Pre covid my review was 100% in support of everything relating to Eothen care home Wallsend. I’m still 100% behind them and grateful for the love, care, support, and well-being they give to my Mam! Regarding covid, Eothen have acted swiftly and decisively to any possible threat to our loved ones and
although we couldn’t have the kind of contact we were used to (partying, singing, dancing, karaoke, entertainment and much much more) there was always some way to keep in touch if you wanted to. Forever grateful to all the staff past and present who love, and look after our loved ones when we couldn’t be there. Thank you.
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Review from Stacey M (Granddaughter of Resident) published on 4 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have always been really grateful and happy with the care and support both my nana and the family have received from the home. My nana is treated with respect and dignity always, and whilst the situation has been very difficult, I feel like the staff genuinely care for her and her happiness and this
always shines through. I don't believe that there is anywhere better for dementia care and I am so grateful for all of the support they provide.
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Current Review Score: 10.0 (9.965)

Overview of Review Score

The Review Score of 10 (9.965) out of 10 for Eothen Homes is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.965 for Eothen Homes is calculated as follows: ( (276 Excellents x 5) + (10 Goods x 4) ) ÷ 286 Ratings = 4.965
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Eothen Homes is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Dec 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (0)

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