Farnham Mill Nursing Home

Farnham Mill Lane, Farnham GU9 9FN
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9.9 191 Reviews
  • Farnham Mill Nursing Home, Farnham
Farnham Mill Nursing Home is committed to the highest standards of service and care, within a friendly and happy, family-run setting. It specialises in Nursing, Dementia, Parkinson's and End-of-life care. The Home is rated as Good Overall by CQC.

Its aim is to provide the highest level of care for residents, in a dignified and compassionate way. With the best facilities and equipment, in a comfortable home with highly trained, experienced staff. The home has 60 large bedroom suites, with floor to ceiling windows, creating a very light and bright atmosphere. Outside there is a wonderful Mill Pond, landscaped gardens and a wildlife meadow. There is also a quiet courtyard garden with raised planters, all accessed by level flat paths.

Compassionate, caring and professional staff try to improve the quality of life for those who have chosen to live in the home. The approach is not 'one routine fits all', but rather a more personal care plan, that makes allowances for the individual's needs and concerns. There is a full and diverse range of activities in place to help residents pursue their personal interests

The residents are the heart of the home, helping chose the menus and even interviewing staff. Everyone at Farnham Mill wants the residents to be happy, well cared for and enjoy living at Farnham Mill.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Alison Lee (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (55)
  • Couples/Companion Rooms (5)
  • Single Rooms with ensuite Wet Room (55)
  • Couples/Companion Rooms with ensuite Wet Room (5)

Visiting

  • Visitors welcome, no time restrictions

Parking

  • On site parking

Farnham Mill Nursing Home Reviews (191)

Total of 191, showing 121-140
9.9

Farnham Mill Nursing Home has a Review Score of 9.9 (9.875) out of 10, based on 89 reviews in the last 2 years. Over all time Farnham Mill Nursing Home has 191 reviews.

Overall Experience

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Date Published

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Review from Annie S (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is different than any other I have had experience of. If you want a guest lounge with fresh cakes and a coffee machine - this is not for you. If you want a home for your loved one, where you can be a part of the care family, where the residents needs are first, where the deputy manager
will lie on the floor to console and comfort a resident in the recovery position this is the perfect choice. There are no agency staff and the home is run by trained medics. The care shown by all staff - including the laundry workers is heartwarming. There are no separate social spaces - the guests on each floor watch TV together, eat together and socialise in the same space. This means there are "eyes on" the residents at all times. The test of a good care home is not when everything is perfect - it's when things "go wrong" and they do. The test is how they put it right. In my opinion, this establishment cares deeply about their residents, and not just their bottom line.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you for taking the time to do this review. We really appreciate your individual perspective. We enjoy having you and your Mum in the Home.

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Review from David T-S (Son of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been cared for at Farnham Mill Nursing Home for over a year. She has been extremely well cared for and is very happy living there. The staff are all genuinely caring and without exception everyone I have met and have seen interact with Mum has been caring, thoughtful, respectful, kind
and professional. The management at Farnham Mill Nursing Home have moved quickly in line with the changing Covid-19 regulations and have been as flexible and creative as they can to make sure that residents were still able to see relatives. My Mum is frail and elderly but there is no doubt in my mind that her living at Farnham Mill Nursing Home has extended her life, as well as making her happy, comfortable and surrounded by people that genuinely care for her. This gives me great comfort and I continue to be grateful for all they do. The home has a lovely atmosphere to it. I have no hesitation in highly recommending Farnham Mill Nursing Home.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you so much for your really thoughtful review for Farnham Mill, the staff will be thrilled to see it. We are all honoured to care for your mother.

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Review from Carol (Daughter of Resident) published on 23 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has resided at the home for a couple of years now. I would recommend this home to anyone. The rooms, environment, and activities are all fabulous. My mother has been well cared for physically and emotionally. The staff are welcoming, friendly and kind and I couldn't say how great the reception
staff are, always happy to help and efficient. I would like to say a huge thank you.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you so much for taking the time to do such a lovely review for Farnham Mill. We are so pleased your Mother is happy at the home. All of the staff will be so pleased to read this review.

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Review from S W (Daughter of Resident) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't have been happier with the decision to put my father into care at Farnham Mill. The room was beautiful, lovely carers and friendly staff It put my mind totally at ease knowing he was in caring, professional hands. I could visit whenever I liked (pre-covid) and during the pandemic, they were
super vigilant. I would recommend Farnham Mill to anyone making the tough decision to put a loved one into care.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you very much for taking the time to do this kind review for Farnham Mill. All of the staff will be thrilled to see their hard work is appreciated. We honoured your father has chosen to live at Farnham Mill and both he and your family are happy.

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Review from Andrew (Husband of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I chose Farnham Mill for my wife as it easily stood out from the other three care homes that we viewed at the time. We were immediately impressed with the care and in particular attention, we saw for ourselves towards the residents. I volunteer at the Home so can see my wife inside and am impressed
by the kindness, patience and care that the carers, nurses and indeed all the staff provide to my wife and the other residents, all of whom are known by their first names and are spoken to regularly. The love and affection shown by the management and all the staff to the residents is very apparent and has indeed been essential during the lockdown. My wife is now not very mobile both physically and mentally yet there is regular contact with her, they do try to keep her motivated and as active as possible, and the patience the staff have in feeding her is remarkable. Everyone provides the very best of care for my wife and my initial decision to move her to Farnham Mill is more than justified.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you very much for your kind words. We are love having your wife in Farnham Mill and we really appreciate all that you do. The staff will be so pleased to see this wonderful endorsement of their care and hard work.

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Review from Sallyanne P (Daughter of Resident) published on 11 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad recently moved into Farnham Mill which we chose for being a bright and cheery place. Being newly purpose-built it has benefitted from the experience of caring for the elderly in the other 3 homes in the Group which means it has incorporated things like underfloor heating and wide corridors. Dad
has a fabulously clean and well-maintained room with a lovely view over the pond where there are geese and ducks. He has settled in extremely well, right from the first day, due to the staff who went out of their way to ensure his transition went seamlessly and that we could be fully involved. He is happy to mix with the other residents in the communal areas and engage in the activities provided which aid his memory issues. The Covid protocols have provided a challenge to all care homes, but I feel they are well executed here. The food looks delicious and support is provided if need be. Above all, however, are the caring, compassionate staff. I would have no hesitation in recommending.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you very much for your kind review. We are so pleased your father is happy in the home, we are happy he has chosen to live at Farnham Mill. All of the staff will be so pleased to receive this lovely review.

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Review from Peter W (Son of Resident) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Farnham Mill Nursing home is a bright, clean, modern home that is full of light and big spaces in its communal spaces creating a lovely atmosphere when we were able to visit the home. The rooms are of a good size and well maintained. It has a wide and varied programme of activities that residents can
enjoy and the activities team is great in maintaining fun and engagement. We were kept updated on Mum's care with regular emails and of her activities with regular photos and a newsletter. We chose Farnham Mill because of the facilities and their nursing expertise with caring for those with a deteriorating memory. Although Mum passed away recently, the nursing staff was caring and sympathetic as well as professional. Although Covid restrictions meant we could not attend Mum in person during peak lockdown, we were able to arrange video meetings through the staff. It was also reassuring to know that there was someone with Mum 24 hours a day in her final days.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you for your kind words and review of Farnham Mill. It was an honour and pleasure to care for your Mother and she will be missed by everyone at the home.

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Review from Julia G (Daughter of Resident) published on 3 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased that we chose Farnham Mill Nursing home for my father. The building is modern, bright and purpose-built and the rooms are very comfortable. A lot of thought has gone into the design to make it both homely and stimulating and the owners have thoughtfully invested in technology to entertain
and engage the residents. It is the staff, however, who really give the place its soul. They are all, from reception to the kitchen, maintenance, domestic, activities co-ordinators, personal and nursing staff, caring, warm, welcoming, patient and professional. The management team always has time to listen and any issues are dealt with quickly and effectively. They have worked hard to keep the residents safe during the pandemic and staff have often gone above and beyond, making personal sacrifices. Residents have been kept busy and engaged with a brilliant and imaginative range of activities, on a different theme each week. My father is very happy and settled there.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you very much for taking the time to do a review for Farnham Mill. We are so pleased your father is happy and at home.

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Review from Deirdre T (Daughter of Resident) published on 27 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so impressed with the care my mother has received this year during the Covid crisis. The home is extremely well managed. They have gone to great lengths to facilitate visits from family members. The staff are tremendous. They have made enormous personal sacrifices in terms of seeing their
own families in order to minimise the risk of catching Covid 19. The building and gardens are beautifully maintained making it a pleasant environment in which to live.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Your kind review is much appreciated by all of the staff and care team at Farnham Mill. We are pleased you are so happy with the care your mum is receiving.

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Review from Karen S (Daughter of Resident) published on 25 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to visit my mother in the home yesterday. As usual, I was greeted warmly and despite the difficulties due to the coronavirus the visit was seamless and went very well. I have always found all the staff to be very professional, courteous and very caring.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you very much for taking the time to do a review for Farnham Mill. We are so pleased you are enjoying your visits to see your mother and you are both comfortable in the Covid-safe surrounding.

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Review from Hannah H (Granddaughter of Resident) published on 20 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been lovely to see how much my grandmother has improved since being at Farnham Mill. The communication has been fantastic, especially the weekly activity emails where I can see what my grandmother has been up too, the activities team put so much effort in. Farnham Mill have a lovely heated gazebo
for visiting which is such a bonus as I get to visit my grandmother even when the weather isn't great. My grandmother has nothing but good things to say about all the staff, accommodation and especially the food!

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you so much for your kind review. We are so pleased your Grandmother is happy at Farnham Mill.

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Review from Craig P (Nephew of Resident) published on 17 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience at the care home was great, and the past 18-months that my auntie had was the best time of her life. The communication with the staff was brilliant, and they supplied her with all she needed the activities/events were enjoyable.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you very much for taking the time to do a review from Farnham Mill. We were honoured to care for your Aunt.

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Review from Adam F (Nephew of Resident) published on 11 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Uncle is a resident at Farnham Mill Nursing home. I have always been very close to him, so I couldn't be happier with the care he is receiving. It truly is an exceptional place and has excelled during the Covid 19 outbreak. The communication from the staff and management has made these unprecedented
times easier to cope with.
My Uncle loves his room and the communal areas with all the facilities and activities that are provided.
The grounds and gardens are stunning, and he just loves sitting by the living pond watching the wildlife and listening to the sound of the running water.
Sending a heartfelt thank you to everyone at Farnham Mill for everything you do for my Uncle.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you so much for your lovely review. We are glad your uncle loves the home, we are honoured to be able to care for him. All of the staff will be so pleased to hear your appreciation.

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Review from Orlando C (Son of Resident) published on 10 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really grateful to all the staff and managers of the home who've made such a great difference to my father's life.
They've been fantastic this year against all odds, which has been really appreciated by all.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you very much for taking the time to do a review. I will be sure to pass it on to all the staff who will be thrilled to see it.

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Review from Nick H (Son of Resident) published on 10 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Farnham Mill was selected as the ideal home for my parents given that it looked really modern, had large rooms compared with other homes and the management team were so helpful and supportive. My parents moved into the home in August prompted by my father’s deteriorating health. In reflection, we absolutely
made the right decision. Mum and dad had been very comfortable at the home receiving the highest standards of care and compassion. As my father’s health deteriorated further, we couldn’t have asked any more from the nursing and care staff as well as the management team, especially in his last weeks. Aside from the superb care that dad received, my mother also received so much support and kindness, which she still enjoys today. I would also like to compliment Farnham Mill on the excellent levels of communication to keep the family fully updated. I would have no hesitation at all in recommending Farnham Mill to any prospective client. Many thanks from the whole family!

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you very much for taking the time to do a review for Farnham Mill. All of the staff will be so pleased to read it and see your appreciation.

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Review from Wendy E (Daughter-in-law of Resident) published on 10 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law had a sudden health crisis in late September 2020. He was the main carer for my mother-in-law. My husband and I cared for them both 24/7 for 1 week but saw that we could not continue this long term and that they needed much more care than we had realised. Farnham Mill really 'pulled
out the stops' for us and offered my parents-in-law lovely accommodation from the start of October. We have been so impressed with the excellent standards of care, nursing and good humour from every member of staff we have had contact with there. Nothing is too much trouble. Individual attention to the residents' needs is second to none. Especially impressive is their investment of effort, time and money to keep all their homes Covid 19 free and in establishing and refining the safest possible means of virtual/distanced 'visiting'. Buildings are important, but it is the warm and caring Farnham Mill staff who make it a safe and caring home. A big thank you to all the staff.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you very much for taking the time to do a review. All of the staff at Farnham Mill will be pleased to see it and do really appreciate it.

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Review from C H (Daughter of Resident) published on 25 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The change in Mum since she came to live at Farnham Mill is life-changing. From a frightened confused lady to how she is today is incredible and is all due to the full-time care and kindness of all the staff and the stimulation of all the different things on offer in a beautiful home, it is wonderful
to see her so contented and happy. It has given us peace of mind to see that she is now living her life and not just existing. The management and staff at the homes have been fantastic in their foresight and dealings with the effect of Covid and keeping the residents safe and continuing to offer the same quality of care despite all the difficulties they must encounter.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you very much for your review and taking your time to express so eloquently how hard everyone has worked at Farnham Mill. All of the staff take great pride and pleasure to keep everyone safe and happy.

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Review from E B (Daughter-in-law of Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law spent a months respite stay at Farnham Mill. All the staff were amazing and couldn't do enough to help and care for her. She loved the food and the variety that was offered. The cleanliness of the home was immaculate. The activities were brilliant, and she so enjoyed celebrating Ladies
Day at the races when the horses visited.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

It is lovely for the staff to see your review and to hear she enjoyed her respite stay and could go home fitter and healthier.

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Review from Louise D (Granddaughter of Resident) published on 2 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandmother had a wonderful stay at Farnham Mill for some well-needed respite care. In such uncertain and worrying times the staff were amazing in ensuring I could keep in contact with my Gran via Facetime, this was amazing as it was difficult not being able to visit but it lifted her spirits as
she got to see her family and great-grandchildren, especially my one year old who has just started walking, it was lovely that Gran was still involved. Gran told me that she was really enjoying her meals and the staff were amazing which made me feel at ease knowing she was being well looked after and was happy.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you for your kind review. We all enjoyed having your grandmother while she was on respite and we are so please she enjoyed her stay at Farnham Mill.

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Review from Robert B (Son of Resident) published on 1 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was admitted to Farnham Mill for 4 weeks on respite care at the end of May 20. Even though it was during a very difficult time with the Covid 19 pandemic the staff were brilliant and they made my mother feel safe and welcomed. This was obviously very comforting for all of our family.
This
is the third time that my mother has used the respite care provided by this company and each time I can not fault them. The staff are always courteous, respectful and so welcoming that they make what is for some a difficult decision a little bit easier.
The homes are well maintained and cleanliness is of the utmost importance, which is especially relevant during this current situation. The homes have excellent activities programmes and the food is varied and nutritional.
All staff that I encountered were always willing to help with any questions that I or my mother had and they always explained things with a caring kind attitude.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you very much for your kind review. Everyone enjoyed taking care of your mother and helping her with her rehabilitation while on respite at Farnham Mill.

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Current Review Score: 9.9 (9.875)

Overview of Review Score

The Review Score of 9.9 (9.875) out of 10 for Farnham Mill Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 89 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 89 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.875 for Farnham Mill Nursing Home is calculated as follows: ( (934 Excellents x 5) + (110 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 1055 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Farnham Mill Nursing Home is based on 89 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 89 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (14)

Meet the Team (13)

Alison

Alison Lee

Job Title: Owner

Joined: 1988

I am Alison Lee the Proprietor of Woodlands & Hill Brow Ltd. I am a nurse with a degree in Nursing and a Diploma in Elderly Care. I left the NHS where I was Ward Manager of an elderly care unit at the Royal Free Hospital when I assumed control of Woodlands & Hill Brow Ltd following my mother's retirement in 1998.


I am immensely proud of the standards of care we achieve and the family ethos and feel which runs through the heart of our homes.

Laura

Laura Cooper

Job Title: General Manager

Joined: 2014

Hello, my name is Laura Cooper, I have worked for the Lee family for over 8 years and I am extremely proud to be the General Manager for Woodlands and Hill Brow’s four homes. With over 20 years of previous Leadership and HR experience behind me, I work with the homes daily to promote and ensure that the happiness of our residents and all our permanent staff members remains at the heart of all we do.

Sahlee

Sahlee Villalobos

Job Title: Home Manager

Joined: 2011

Hello, my name is Sahlee, I have worked for Woodlands and Hill Brow since 2011 as a home manager and as a Kings Nurse Specialist. My real passion in life is nursing and caring for the elderly. I specialise in palliative care and tissue viability. It is so important to me that the residents we care for are comfortable and happy and that every day we can help to improve their quality of life.

Helen

Helen Paterson

Job Title: Deputy Home Manager

Joined: 2022

‘Working as the deputy manager in Farnham Mill NH has enabled me to utilise a wealth of transferable skills developed during my 42yrs nursing experience. I am a strong believer that here’s no real substitute for the intensely rewarding and fulfilling nature of looking after older people. I am very passionate about ensuring residents are provided with attentive and respectful care, at the same time ensuring that they retain their dignity and independence during the latter stages of life.


I love being able to take time to talk, listen and understand what matters to the resident, as It is important that residents can express choices and feel involved in the way their care is planned and delivered. My love of looking after older people enables me to utilise my skills to provide consistent, individualised care and support to residents in a care environment, knowing it makes a difference in the lives of the residents’.

Ben

Ben Smith

Job Title: Resident Liaison Manager

Joined: 2023

My role is incredibly rewarding. I am part of a massive life changing decision that is incredibly personal and needs to be made with confidence. I think of myself as a guide for families and individuals during this new chapter of their life.
I help support with any questions and concerns but what I love most is every day I get to meet new people, hear their life stories and build great relationships with them and their families. Once they have moved in it is a joy to watch our residents thrive and enjoy life, loved ones too.

James

James Blight

Job Title: Hospitality Manager

Joined: 2022

I have over 25 years of experience in Hospitality, mostly as a chef. Prior to joining Woodlands and Hill brow, I spent 5 years working in a luxury care home in Andover, overseeing the kitchens, housekeeping, activities and maintenance departments. I really enjoy seeing happy residents enjoying their food and having fulfilled lives.


My goal is that my contribution through experience, passion and determination gives everyone living at Farnham Mill the best possible quality of life.

Simon

Simon

Job Title: Head Chef

Preparing, cooking and presenting good, tasty, wholesome food has always been my passion. I have cooked since I was very young. What I enjoy most about working in Care and cooking for the older generation is the interaction with the residents and the creation of personalised foods they will enjoy the most. While always being aware of hydration, taste, nutrition and the resident's personal enjoyment of the food.

Maxine

Maxine

Job Title: Reception

I have been working at Farnham Mill as a front-of-house receptionist.


I worked for a well-known high street bank but changed my career which was inspired by my mum’s Alzheimer’s diagnosis and the impact it had and still has on my family’s lives. I am passionate about and love my role at Farnham Mill. To see families being able to spend time together is my real inspiration and to be able to spend time with our residents is a real privilege on a day-to-day basis.

Sarah

Sarah Jupp

Job Title: Activities Coordinator

Joined: 2018

I joined Farnham Mill in July 2018 and feel proud of my role as activities coordinator.


My passion is making our residents happy and I believe this is part and parcel of good care.


My job as activities coordinator allows me lots of opportunities to do this, through organising lots of different activities and trips that our residents enjoy. These include arts and crafts, quiz's, trips out to the pub, shopping and to garden centres. Plus lots of musical performances.

Binita

Binita

Job Title: Senior Nurse

Joined: 2019

I am the Senior Nurse and Clinical Lead at Hill House. I joined Woodlands and Hill Brow Ltd in 2019, after working in a number of other nursing homes previously. I was drawn to Farnham Mill because I had heard about how the company offer outstanding care to their residents and takes care of its staff.


On a personal level, I have always been passionate about caring for the elderly, especially those with dementia. It is my belief our residents should receive excellent nursing care and I am proud to be part of the outstanding team at Farnham Mill.

Alma

Alma

Job Title: Senior Nurse

Joined: 2018

I have worked with the Woodlands and Hill Brow group for more than 5 years, working my way up to Senior Nurse. I work with a great team of management, carers and domestic staff. I am particularly passionate about caring for residents with dementia. I enjoy working together to ensure our lovely residents are happy and cared for in every way possible.

Irene

Irene

Job Title: Senior Carer

Joined: 2018

I have worked for Woodlands and Hill Brow since 2018, first at Hill House as a carer and when Farnham Mill was built, I transferred over. I love working in such a beautiful purpose built, nursing home. The home allows us to provide the best possible care for our lovely residents. I also enjoy working with such a dedicated team of carers, nurses and management who all put the residents happiness and care first.

Doug

Doug

Job Title: Facilities Manager

My name is Doug, I am the facilities manager for the Woodlands and Hill Brow Group. I am a qualified electrician and have been in the building industry for nearly 40 years. I was introduced to the team at Woodlands and Hill Brow Ltd when I was involved in the building of Hill House nursing home and then when I designed the electrical systems at Farnham Mill. I take pride in my maintenance team and in providing a safe, well maintained, attractive place for the residents and staff alike to live and work.

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