Farnham Mill Nursing Home

My mother has been a resident of Farnham Mill for about 6 months following the death of my father last year. The care she receives is excellent. The staff are always cheerful and go out of their way to treat her as an individual and to make her as happy and comfortable as they can, and any requests are dealt with with care and efficiency. The calibre of staff is high across all departments from the nursing and care staff, to reception, activities, catering, cleaning, laundry and maintenance. Management are adaptable and helpful. The building is light and well designed and kept very clean. The gardens and pond are well maintained and the ducks and wildlife are a talking point. Communication between the staff and my myself is excellent and the staff listen to my mother, and I know she appreciates visits from management to keep her 'in the loop' too. I am a regular visitor and I'm always made very welcome.

On a mundane note, there is good, free visitor parking!

My father has suffered a steady decline over the past three years with his vascular dementia and he regressed quite quickly 12 months ago, moving from his independent retirement home when he needed full-time nursing care. From March of this year after several false starts, I finally found Farnham Mill. It was such a relief for me, and I cannot speak highly enough of the surroundings and the team. I knew from seeing Dad's decline that he needed very specific and attentive, joined-up care. The team are constantly in touch with me ensuring that I know every element of his health, medication, general care, and state of mind. He has a large bright room which we have been able to personalise, and he is able to spend plenty of assisted time in the general open plan areas and gardens. Needing help with every aspect of his day from washing to dressing and eating, the team are all exceptionally caring and patient. It is also very easy to visit Dad as I am his principal carer.

Farnham Mill Nursing Home is a very friendly and very caring home and the care and attention given to my mother has been first class. There is great continuity of care as a result of the home only staffing with permanently employed staff and do not use agency staff. This is not only a great benefit to my mother but also to my father who is a regular visitor and other members of our family who visit and know us by name. A high level of professional care and help is given by all members of staff including senior nurses, care assistants, receptionists and kitchen staff. We are very happy that my mother is in a very caring home and environment.

Very friendly and caring staff. Excellent facilities. I have had a couple of exacerbations which were dealt with promptly and correctly. It is a very safe environment, and residents are treated with respect. My family are kept informed of my well-being.

My wife, Father in law and I could not be more pleased with the care my mother in law is receiving. Everyone is incredibly caring and friendly and professional. They have really made it her home. They are very creative and thoughtful and inject as much fun and interest into her days as possible. The communication with us is also excellent. We feel like she could not be in a better place and recommend her new home wholeheartedly.

The Care Home owners are attentive wanting themselves and their teams to achieve their best for the residents and their relatives.

My aunt received exemplary care throughout her stay at Farnham Mill. The staff were pro-active, gentle and caring, and kept me well-informed about my aunt's well-being. Although my aunt's ability to communicate was limited, the staff did everything they could to get to know her, chat with her and involve her in the many activities – there is always plenty going on here, as the photos in the weekly activities email show!

The management, financial, admin and (especially) the reception staff were also unfailingly courteous, helpful, efficient and kind. The nursing home is colourful, clean and airy. The bedrooms are beautifully appointed and the staff helped my aunt feel at home by putting up her pictures and arranging her ornaments. I would definitely recommend Farnham Mill to anyone looking for a caring yet stimulating environment for a loved one. If your idea of a care home is residents vegetating in a dingy room, then visit Farnham Mill to see how different proper care can be!

We discovered Farnham Mill a couple of months ago when our mother was being lined up for discharge from the hospital. The physical environment including the rooms and communal areas looked attractive from the beginning, but most of all the nursing and activities staff, employed and volunteers alike, have proved highly engaged, making a great effort to understand and adapt to the residents' likes and dislikes. Covid restrictions have made visiting somewhat laborious over the past few months but the 'gate guardians' are friendly and the payoff is that care partners' can have full confidence that residents' are kept safe and well looked after.

The environment is clean, bright and airy. There is always a lovely atmosphere, lots of smiles, activity and a sense of positivity and belonging. Thank you!

As the responsible carer for my aunt, I wanted to find somewhere that was bright and comfortable, with real attention to the resident's needs and wishes. Farnham Mill has a wonderful atmosphere and the staff are always helpful and friendly. Coming out of a long term hospital stay meant that there was a need for a certain amount of rehabilitation and rest and I can see the improvement in my aunt's physical and mental well-being from being in a social and active environment. The home has made her room feel homely, with pictures on the wall and her belongings around her. The home makes a point of open communication and I feel very reassured about the high-level care she is getting.

I cannot praise the home highly enough.

They do not use agency staff, so the patient was able to quickly learn who her carers are, recognise and chat to them. She particularly appreciates how often someone pops into her room - it appears to be several times an hour in my experience during visits.

The central meeting area is open and bright. Patients can choose to stay in their rooms or socialise. They do not all have to eat together and the home has accommodated my patient's requests for slightly different meal times and has also listened to her precise instructions for how she likes her tea!

There is a hairdressing room and jacuzzi bath for patients. The rooms and communal areas are cleaned daily. She has chosen so far not to take part in group activities so I cannot comment on them but have noticed them going on during my visits.

Their Covid security is very strict which is excellent for the patients.

Dad was with Farnham Mill Nursing Home for only 5 weeks, but in that time, I got to know the team and how they operate, despite having to operate strict Covid rules. I am so pleased that we found Farnham Mills as I really do not think of any way they could have cared for my Dad any better. The team from the front desk, through to the nursing staff were attentive 24/7 and always there for Dad or any of his visitors.

Sadly, Dad didn't manage to use many of the facilities, but from a nursing and 24/7 care perspective, and sensitivity towards the needs of the family, they have been exemplary.

I'm not sure what to say regarding food, because I didn't have experience of it, but the activities looked fun from a distance.

Previously my brother spent some time at another nursing home where the staff said he was bedbound, unable to sit up in a chair and needed to be hand-fed. His lack of mobility and dementia may be far advanced but care at Farnham Mill has demonstrated that this is completely untrue. The home's policy of positive action to get patients up and about and to participate in group activities as far as their capacity allows has paid off. He may not have been transformed into the man he once was but he is yet to become the vegetable I had feared. He has been joined there by his wife who has also benefitted from this new environment. Lack of mobility had meant that for the last six years she seldom left the family home or met anyone apart from home-carers. She can now socialize with other patients and roam round the long corridors of the home leaning on her four-wheeled walker knowing that staff members will always be to hand should she need help.

This care home is different than any other I have had experience of. If you want a guest lounge with fresh cakes and a coffee machine - this is not for you. If you want a home for your loved one, where you can be a part of the care family, where the residents needs are first, where the deputy manager will lie on the floor to console and comfort a resident in the recovery position this is the perfect choice. There are no agency staff and the home is run by trained medics. The care shown by all staff - including the laundry workers is heartwarming. There are no separate social spaces - the guests on each floor watch TV together, eat together and socialise in the same space. This means there are "eyes on" the residents at all times. The test of a good care home is not when everything is perfect - it's when things "go wrong" and they do. The test is how they put it right. In my opinion, this establishment cares deeply about their residents, and not just their bottom line.

My mother has been cared for at Farnham Mill Nursing Home for over a year. She has been extremely well cared for and is very happy living there. The staff are all genuinely caring and without exception everyone I have met and have seen interact with Mum has been caring, thoughtful, respectful, kind and professional. The management at Farnham Mill Nursing Home have moved quickly in line with the changing Covid-19 regulations and have been as flexible and creative as they can to make sure that residents were still able to see relatives. My Mum is frail and elderly but there is no doubt in my mind that her living at Farnham Mill Nursing Home has extended her life, as well as making her happy, comfortable and surrounded by people that genuinely care for her. This gives me great comfort and I continue to be grateful for all they do. The home has a lovely atmosphere to it. I have no hesitation in highly recommending Farnham Mill Nursing Home.

My mother has resided at the home for a couple of years now. I would recommend this home to anyone. The rooms, environment, and activities are all fabulous. My mother has been well cared for physically and emotionally. The staff are welcoming, friendly and kind and I couldn't say how great the reception staff are, always happy to help and efficient. I would like to say a huge thank you.

I couldn't have been happier with the decision to put my father into care at Farnham Mill. The room was beautiful, lovely carers and friendly staff It put my mind totally at ease knowing he was in caring, professional hands. I could visit whenever I liked (pre-covid) and during the pandemic, they were super vigilant. I would recommend Farnham Mill to anyone making the tough decision to put a loved one into care.

I chose Farnham Mill for my wife as it easily stood out from the other three care homes that we viewed at the time. We were immediately impressed with the care and in particular attention, we saw for ourselves towards the residents. I volunteer at the Home so can see my wife inside and am impressed by the kindness, patience and care that the carers, nurses and indeed all the staff provide to my wife and the other residents, all of whom are known by their first names and are spoken to regularly. The love and affection shown by the management and all the staff to the residents is very apparent and has indeed been essential during the lockdown. My wife is now not very mobile both physically and mentally yet there is regular contact with her, they do try to keep her motivated and as active as possible, and the patience the staff have in feeding her is remarkable. Everyone provides the very best of care for my wife and my initial decision to move her to Farnham Mill is more than justified.

Dad recently moved into Farnham Mill which we chose for being a bright and cheery place. Being newly purpose-built it has benefitted from the experience of caring for the elderly in the other 3 homes in the Group which means it has incorporated things like underfloor heating and wide corridors. Dad has a fabulously clean and well-maintained room with a lovely view over the pond where there are geese and ducks. He has settled in extremely well, right from the first day, due to the staff who went out of their way to ensure his transition went seamlessly and that we could be fully involved. He is happy to mix with the other residents in the communal areas and engage in the activities provided which aid his memory issues. The Covid protocols have provided a challenge to all care homes, but I feel they are well executed here. The food looks delicious and support is provided if need be. Above all, however, are the caring, compassionate staff. I would have no hesitation in recommending.