Farnham Mill Nursing Home

Farnham Mill Lane, Farnham GU9 9FN
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9.9 191 Reviews
  • Farnham Mill Nursing Home, Farnham
Farnham Mill Nursing Home is committed to the highest standards of service and care, within a friendly and happy, family-run setting. It specialises in Nursing, Dementia, Parkinson's and End-of-life care. The Home is rated as Good Overall by CQC.

Its aim is to provide the highest level of care for residents, in a dignified and compassionate way. With the best facilities and equipment, in a comfortable home with highly trained, experienced staff. The home has 60 large bedroom suites, with floor to ceiling windows, creating a very light and bright atmosphere. Outside there is a wonderful Mill Pond, landscaped gardens and a wildlife meadow. There is also a quiet courtyard garden with raised planters, all accessed by level flat paths.

Compassionate, caring and professional staff try to improve the quality of life for those who have chosen to live in the home. The approach is not 'one routine fits all', but rather a more personal care plan, that makes allowances for the individual's needs and concerns. There is a full and diverse range of activities in place to help residents pursue their personal interests

The residents are the heart of the home, helping chose the menus and even interviewing staff. Everyone at Farnham Mill wants the residents to be happy, well cared for and enjoy living at Farnham Mill.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Alison Lee (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (55)
  • Couples/Companion Rooms (5)
  • Single Rooms with ensuite Wet Room (55)
  • Couples/Companion Rooms with ensuite Wet Room (5)

Visiting

  • Visitors welcome, no time restrictions

Parking

  • On site parking

Farnham Mill Nursing Home Reviews (191)

Total of 191, showing 141-160
9.9

Farnham Mill Nursing Home has a Review Score of 9.9 (9.875) out of 10, based on 89 reviews in the last 2 years. Over all time Farnham Mill Nursing Home has 191 reviews.

Overall Experience

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Date Published

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Review from G Y (Son of Resident) published on 20 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Farnham Mill is an excellent well-designed facility. The fantastic care given to my mother ensured that her last few months were comfortable and happy.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you for your really kind words. It means so much to the staff at Farnham Mill for all the care they have given, particularly at this current time.

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Review from E W (Daughter of Resident) published on 30 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. The residents are treated with care, respect and dignity. Very happy and friendly environment. There are numerous activities to keep the residents occupied on a daily basis.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you for your review. It means a lot to all our staff at Farnham Mill. It would be great to allow visitors again once the battle against Covid 19 has been won.

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Review from Valerie C (Daughter of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at the Mill for a year. I cannot praise highly enough the care he was given. The staff training in dementia is so apparent in the way they care and treat the residents.
My family felt part of the Mill family when visiting and we were all looked after and treated with such care
and support.
This is an amazing environment with outstanding care and we were so sad to have to say goodbye to them all.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you very much for your kind review. The training team and care staff are thrilled with your praise for the outstanding care your father received. We are also very pleased you always felt part of the family at Hill House.

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Review from P N (Daughter of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Farnham Mill for end of life care in July 2019. Her health improved as she settled in and received excellent nursing care alongside kind and competent day to day assistance. She did find group living difficult as she has been very self-sufficient all her adult life but she had huge
praise for all the staff members and felt very cared for which was a great support for me at a difficult time.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

We are so pleased you and your Mother felt she was very well cared for. It was lovely to have her in the home and it was an honour to care for her. Thank you for your kind words.

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Review from Simon F (Son of Resident) published on 18 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an absolutely first-class facility. My mother was on her dementia 'journey' and I could not have wished for a better place for her to see out her years. Sadly, she has recently passed away, but she would have wanted it to be known how much she enjoyed her time here. With a host and variety of
activities to stimulate the mind, alongside staff that not only care but understand how to look after our loved with dementia. Not everyone has dementia and those elderly residents are also well looked after on the lower floors of the home. My mum started off on the ground floor, but eventually made her way to the penthouse. I cannot recommend Farnham Mill highly enough.

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Review from S W (Respite Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just spent over a week as a respite resident. This was my second visit and it felt like coming home. Everything about Farnham Mill is as near perfect as you can get. The staff are dedicated to the comfort of those in their care and the rooms are delightful, cosy and attractive. The food is varied
and likes and dislikes are catered for. Every afternoon there is a programme to suit all tastes - we had a lovely carol service on Wednesday. I can find no criticism except the coffee could be stronger. I look forward to my next visit.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you Susan for your kind review. We have loved having you in the home, you are always welcome. We can definitely make sure you get your coffee just as you like it next time.

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Review from P C (Son of Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Farnham Mill for 18 months and was the happiest she had ever been since my father died 11 years ago. The staff treated all the residents with respect and dignity at all times. The facilities and activities stimulated and amused a demanding lady. I cannot praise highly enough the end
of life care provided by all members of staff. Both my mother and her family were supported magnificently. Farnham Mill sets a very high benchmark of excellence for others to aspire to achieve.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you very much for your kind review. We were honoured to have cared for your mother and we are very pleased she was happy at Farnham Mill.

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Review from J R (Sister of Resident) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the standard met by Farnham Mill. It should be a benchmark for other care homes to strive for. During our visit, we observed a level of care and teamwork in the caregiving, that I would like to receive should I need to move into care.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you very much for your kind review. Outstanding care is always at the centre of our homes and our team we are, very pleased to see visitors are able to see this.

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Review from Stuart H (Son of Resident) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my father was exceptional. I just wish everyone in my father's family could experience the same thoughtfulness and support.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you very much for taking the time to do a review for Farnham Mill and for acknowledging the exceptional care given by our team. We are honoured to care for your father.

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Review from Martin W (Husband of Resident) published on 27 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The environment and the staff are all that one could possibly expect in a nursing home.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you for taking the time to review Farnham Mill. We are constantly striving for outstanding care and to ensure our home feels like home to our residents and their visiting family and friends.

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Review from Angela J (Daughter of Resident) published on 19 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was taken to hospital and as she was Dad's main carer, we had to quickly look for respite for him. Farnham Mill acted so quickly to accommodate him. Dad was looked after so well, everybody was so kind. Dad spent three weeks at the Mill and talks of it fondly and would love to return when my
mother needs a rest again.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you for your review. It was a pleasure to have your father on respite. We are very pleased he enjoyed his stay at Farnham Mill.

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Review from Jeremy A (Son-in-law of Resident) published on 11 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following the death of my father-in-law, my mother-in-law needed a secure dementia care facility due to her wandering nature and medical needs. Following extensive research and visiting several nursing homes in the area, there was one that stood out from the rest and that was Farnham Mill. The home
was purpose-built just a few years ago specifically to care for the needs we required. From our very first visit, it was well run, secure, beautifully clean and decorated with large rooms and lovely communal facilities. More importantly, there is a very good staff ratio and the carers are wonderful and caring. There are various entertainments organised such as singers and musicians along with daily entertainment activities and trips out to garden centres etc. No, it's not the cheapest care home in the area but also it's not the most expensive. My mother-in-law has been unwell recently and we are informed as soon as possible and consulted about treatments etc then kept updated. Well done.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you very much for your kind review. We are honoured to care for your Mother. Everyone is constantly striving for outstanding care.

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Review from A H (Daughter of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has settled well into life at Farnham Mill.
It is lovely to see her looking well and after a slow start she is now joining in with activities. Last week my sister and I visited together and watched Mum in the cookery class. It was wonderful to see her so engaged in making cheese straws. Mum
was school caterer and you could see how this activity was bringing back memories. Mum is always encouraged to join in by the wonderful caring staff who are always there to help.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you very much for your review. We are so pleased your Mum is settling in and enjoying the variety of activities. We are honoured to care for her.

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Review from M E (Daughter of Resident) published on 22 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went to Farnham Mill in March 2019 after being hospital for 2 months. It is such a lovely, warm, caring environment. This is due to the staff, who are professional at all times but have a caring attitude. There are so many activities that my Mum is encouraged to join in. The latest favourite is
the cooking club. It is wonderful to watch Mum using some of her skills from her 'school catering' days. If you are thinking of placing a loved one at Farnham Mill, rest assured that they will be well looked after and treated with dignity and respect. A fantastic place. 'Home from Home'

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you very much for your kind review. We are delighted to be able to care for your Mother and we are so pleased she enjoys the range of activities our dedicated staff put on.

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Review from M H (Friend of Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing Farnham Mill for my friend was the best decision we made.
Since the move, she has positively progressed and really started to take an interest in the world around her.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you for your kind review. We are very pleased you too can see the improvement, we are so pleased to be caring for her.

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Review from J F (Brother of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When the time came for my sister with Alzheimers to go into a nursing home, I took the recommendation of a friend whose husband had been there for some while. I wasn't disappointed and cannot speak too highly of Farnham Mill. Having had experience of visiting other, perfectly adequate nursing homes,
Farnham Mill is a revelation. Staff (no agency) are always smiling and helpful, facilities excellent and spotless. My sister is not naturally sociable but is being patiently drawn out of her shell. If the time should ever come, I would be happy to go there.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you very much for your kind review. We are very pleased and honoured to care for your sister.

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Review from Liz F (Daughter of Resident) published on 21 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Farnham Mill is a beautiful new home which is well designed and equipped to provide for the nursing care needs of its residents but it is the staff who I cannot thank enough for the exceptional care of my mother in the final year of her life. She had a long and difficult struggle with dementia and was
in crisis in her previous residential care home. Farnham Mill pulled out all the stops to look after my Mum as soon as they were contacted and the staff's expertise and caring commitment in meeting her ongoing and changing needs during her time there was outstanding. Farnham Mill - thank you.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you so much for recognising the dedication and expertise of the staff and their outstanding care for our residents. It was an honour to care for your Mother and always a pleasure to see the family visiting the home.

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Review from Terry B (Cousin of Resident) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely, caring home that is excellent in all its aspects.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you very much for taking the time to do a review for Farnham Mill. We are all very grateful.

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Review from Catherine W (Daughter of Resident) published on 8 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents moved in August 2018. One has Parkinson's the other a heart condition and dementia. They are able to remain in the same bedroom and the nurses are excellent with their medical needs. The care staff are patient with the symptoms of dementia which include shouting and venting frustration on
them. Family visit four times a week and the staff are open to our suggestions. I would recommend them strongly.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you for your review, it is a pleasure and an honour to care for your parents. All of our staff enjoy your families regular visits.

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Review from Roger H (Husband of Resident) published on 8 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having examined more than six other care homes, Farnham Mill stood out. My wife is very content and I feel she is in the right place. I have peace of mind and our grandchildren are very comfortable when visiting.

Reply from Lauren Stoneman, PA/Administrator at Farnham Mill Nursing Home

Thank you for taking the time and trouble to review Farnham Mill. Everyone at Farnham Mill loves caring for your wife and seeing you and your grandchildren.

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Current Review Score: 9.9 (9.875)

Overview of Review Score

The Review Score of 9.9 (9.875) out of 10 for Farnham Mill Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 89 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 89 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.875 for Farnham Mill Nursing Home is calculated as follows: ( (934 Excellents x 5) + (110 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 1055 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Farnham Mill Nursing Home is based on 89 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 89 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (14)

Meet the Team (13)

Alison

Alison Lee

Job Title: Owner

Joined: 1988

I am Alison Lee the Proprietor of Woodlands & Hill Brow Ltd. I am a nurse with a degree in Nursing and a Diploma in Elderly Care. I left the NHS where I was Ward Manager of an elderly care unit at the Royal Free Hospital when I assumed control of Woodlands & Hill Brow Ltd following my mother's retirement in 1998.


I am immensely proud of the standards of care we achieve and the family ethos and feel which runs through the heart of our homes.

Laura

Laura Cooper

Job Title: General Manager

Joined: 2014

Hello, my name is Laura Cooper, I have worked for the Lee family for over 8 years and I am extremely proud to be the General Manager for Woodlands and Hill Brow’s four homes. With over 20 years of previous Leadership and HR experience behind me, I work with the homes daily to promote and ensure that the happiness of our residents and all our permanent staff members remains at the heart of all we do.

Sahlee

Sahlee Villalobos

Job Title: Home Manager

Joined: 2011

Hello, my name is Sahlee, I have worked for Woodlands and Hill Brow since 2011 as a home manager and as a Kings Nurse Specialist. My real passion in life is nursing and caring for the elderly. I specialise in palliative care and tissue viability. It is so important to me that the residents we care for are comfortable and happy and that every day we can help to improve their quality of life.

Helen

Helen Paterson

Job Title: Deputy Home Manager

Joined: 2022

‘Working as the deputy manager in Farnham Mill NH has enabled me to utilise a wealth of transferable skills developed during my 42yrs nursing experience. I am a strong believer that here’s no real substitute for the intensely rewarding and fulfilling nature of looking after older people. I am very passionate about ensuring residents are provided with attentive and respectful care, at the same time ensuring that they retain their dignity and independence during the latter stages of life.


I love being able to take time to talk, listen and understand what matters to the resident, as It is important that residents can express choices and feel involved in the way their care is planned and delivered. My love of looking after older people enables me to utilise my skills to provide consistent, individualised care and support to residents in a care environment, knowing it makes a difference in the lives of the residents’.

Ben

Ben Smith

Job Title: Resident Liaison Manager

Joined: 2023

My role is incredibly rewarding. I am part of a massive life changing decision that is incredibly personal and needs to be made with confidence. I think of myself as a guide for families and individuals during this new chapter of their life.
I help support with any questions and concerns but what I love most is every day I get to meet new people, hear their life stories and build great relationships with them and their families. Once they have moved in it is a joy to watch our residents thrive and enjoy life, loved ones too.

James

James Blight

Job Title: Hospitality Manager

Joined: 2022

I have over 25 years of experience in Hospitality, mostly as a chef. Prior to joining Woodlands and Hill brow, I spent 5 years working in a luxury care home in Andover, overseeing the kitchens, housekeeping, activities and maintenance departments. I really enjoy seeing happy residents enjoying their food and having fulfilled lives.


My goal is that my contribution through experience, passion and determination gives everyone living at Farnham Mill the best possible quality of life.

Simon

Simon

Job Title: Head Chef

Preparing, cooking and presenting good, tasty, wholesome food has always been my passion. I have cooked since I was very young. What I enjoy most about working in Care and cooking for the older generation is the interaction with the residents and the creation of personalised foods they will enjoy the most. While always being aware of hydration, taste, nutrition and the resident's personal enjoyment of the food.

Maxine

Maxine

Job Title: Reception

I have been working at Farnham Mill as a front-of-house receptionist.


I worked for a well-known high street bank but changed my career which was inspired by my mum’s Alzheimer’s diagnosis and the impact it had and still has on my family’s lives. I am passionate about and love my role at Farnham Mill. To see families being able to spend time together is my real inspiration and to be able to spend time with our residents is a real privilege on a day-to-day basis.

Sarah

Sarah Jupp

Job Title: Activities Coordinator

Joined: 2018

I joined Farnham Mill in July 2018 and feel proud of my role as activities coordinator.


My passion is making our residents happy and I believe this is part and parcel of good care.


My job as activities coordinator allows me lots of opportunities to do this, through organising lots of different activities and trips that our residents enjoy. These include arts and crafts, quiz's, trips out to the pub, shopping and to garden centres. Plus lots of musical performances.

Binita

Binita

Job Title: Senior Nurse

Joined: 2019

I am the Senior Nurse and Clinical Lead at Hill House. I joined Woodlands and Hill Brow Ltd in 2019, after working in a number of other nursing homes previously. I was drawn to Farnham Mill because I had heard about how the company offer outstanding care to their residents and takes care of its staff.


On a personal level, I have always been passionate about caring for the elderly, especially those with dementia. It is my belief our residents should receive excellent nursing care and I am proud to be part of the outstanding team at Farnham Mill.

Alma

Alma

Job Title: Senior Nurse

Joined: 2018

I have worked with the Woodlands and Hill Brow group for more than 5 years, working my way up to Senior Nurse. I work with a great team of management, carers and domestic staff. I am particularly passionate about caring for residents with dementia. I enjoy working together to ensure our lovely residents are happy and cared for in every way possible.

Irene

Irene

Job Title: Senior Carer

Joined: 2018

I have worked for Woodlands and Hill Brow since 2018, first at Hill House as a carer and when Farnham Mill was built, I transferred over. I love working in such a beautiful purpose built, nursing home. The home allows us to provide the best possible care for our lovely residents. I also enjoy working with such a dedicated team of carers, nurses and management who all put the residents happiness and care first.

Doug

Doug

Job Title: Facilities Manager

My name is Doug, I am the facilities manager for the Woodlands and Hill Brow Group. I am a qualified electrician and have been in the building industry for nearly 40 years. I was introduced to the team at Woodlands and Hill Brow Ltd when I was involved in the building of Hill House nursing home and then when I designed the electrical systems at Farnham Mill. I take pride in my maintenance team and in providing a safe, well maintained, attractive place for the residents and staff alike to live and work.

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