Farnham Mill Nursing Home

My mother has been cared for at Farnham Mill Nursing Home for over a year. She has been extremely well cared for and is very happy living there. The staff are all genuinely caring and without exception everyone I have met and have seen interact with Mum has been caring, thoughtful, respectful, kind and professional. The management at Farnham Mill Nursing Home have moved quickly in line with the changing Covid-19 regulations and have been as flexible and creative as they can to make sure that residents were still able to see relatives. My Mum is frail and elderly but there is no doubt in my mind that her living at Farnham Mill Nursing Home has extended her life, as well as making her happy, comfortable and surrounded by people that genuinely care for her. This gives me great comfort and I continue to be grateful for all they do. The home has a lovely atmosphere to it. I have no hesitation in highly recommending Farnham Mill Nursing Home.

My mother has resided at the home for a couple of years now. I would recommend this home to anyone. The rooms, environment, and activities are all fabulous. My mother has been well cared for physically and emotionally. The staff are welcoming, friendly and kind and I couldn't say how great the reception staff are, always happy to help and efficient. I would like to say a huge thank you.

I couldn't have been happier with the decision to put my father into care at Farnham Mill. The room was beautiful, lovely carers and friendly staff It put my mind totally at ease knowing he was in caring, professional hands. I could visit whenever I liked (pre-covid) and during the pandemic, they were super vigilant. I would recommend Farnham Mill to anyone making the tough decision to put a loved one into care.

I chose Farnham Mill for my wife as it easily stood out from the other three care homes that we viewed at the time. We were immediately impressed with the care and in particular attention, we saw for ourselves towards the residents. I volunteer at the Home so can see my wife inside and am impressed by the kindness, patience and care that the carers, nurses and indeed all the staff provide to my wife and the other residents, all of whom are known by their first names and are spoken to regularly. The love and affection shown by the management and all the staff to the residents is very apparent and has indeed been essential during the lockdown. My wife is now not very mobile both physically and mentally yet there is regular contact with her, they do try to keep her motivated and as active as possible, and the patience the staff have in feeding her is remarkable. Everyone provides the very best of care for my wife and my initial decision to move her to Farnham Mill is more than justified.

Dad recently moved into Farnham Mill which we chose for being a bright and cheery place. Being newly purpose-built it has benefitted from the experience of caring for the elderly in the other 3 homes in the Group which means it has incorporated things like underfloor heating and wide corridors. Dad has a fabulously clean and well-maintained room with a lovely view over the pond where there are geese and ducks. He has settled in extremely well, right from the first day, due to the staff who went out of their way to ensure his transition went seamlessly and that we could be fully involved. He is happy to mix with the other residents in the communal areas and engage in the activities provided which aid his memory issues. The Covid protocols have provided a challenge to all care homes, but I feel they are well executed here. The food looks delicious and support is provided if need be. Above all, however, are the caring, compassionate staff. I would have no hesitation in recommending.

Farnham Mill Nursing home is a bright, clean, modern home that is full of light and big spaces in its communal spaces creating a lovely atmosphere when we were able to visit the home. The rooms are of a good size and well maintained. It has a wide and varied programme of activities that residents can enjoy and the activities team is great in maintaining fun and engagement. We were kept updated on Mum's care with regular emails and of her activities with regular photos and a newsletter. We chose Farnham Mill because of the facilities and their nursing expertise with caring for those with a deteriorating memory. Although Mum passed away recently, the nursing staff was caring and sympathetic as well as professional. Although Covid restrictions meant we could not attend Mum in person during peak lockdown, we were able to arrange video meetings through the staff. It was also reassuring to know that there was someone with Mum 24 hours a day in her final days.

I am so pleased that we chose Farnham Mill Nursing home for my father. The building is modern, bright and purpose-built and the rooms are very comfortable. A lot of thought has gone into the design to make it both homely and stimulating and the owners have thoughtfully invested in technology to entertain and engage the residents. It is the staff, however, who really give the place its soul. They are all, from reception to the kitchen, maintenance, domestic, activities co-ordinators, personal and nursing staff, caring, warm, welcoming, patient and professional. The management team always has time to listen and any issues are dealt with quickly and effectively. They have worked hard to keep the residents safe during the pandemic and staff have often gone above and beyond, making personal sacrifices. Residents have been kept busy and engaged with a brilliant and imaginative range of activities, on a different theme each week. My father is very happy and settled there.

I have been so impressed with the care my mother has received this year during the Covid crisis. The home is extremely well managed. They have gone to great lengths to facilitate visits from family members. The staff are tremendous. They have made enormous personal sacrifices in terms of seeing their own families in order to minimise the risk of catching Covid 19. The building and gardens are beautifully maintained making it a pleasant environment in which to live.

I went to visit my mother in the home yesterday. As usual, I was greeted warmly and despite the difficulties due to the coronavirus the visit was seamless and went very well. I have always found all the staff to be very professional, courteous and very caring.

It has been lovely to see how much my grandmother has improved since being at Farnham Mill. The communication has been fantastic, especially the weekly activity emails where I can see what my grandmother has been up too, the activities team put so much effort in. Farnham Mill have a lovely heated gazebo for visiting which is such a bonus as I get to visit my grandmother even when the weather isn't great. My grandmother has nothing but good things to say about all the staff, accommodation and especially the food!

Our experience at the care home was great, and the past 18-months that my auntie had was the best time of her life. The communication with the staff was brilliant, and they supplied her with all she needed the activities/events were enjoyable.

Sending a heartfelt thank you to everyone at Farnham Mill for everything you do for my Uncle.

They've been fantastic this year against all odds, which has been really appreciated by all.

Farnham Mill was selected as the ideal home for my parents given that it looked really modern, had large rooms compared with other homes and the management team were so helpful and supportive. My parents moved into the home in August prompted by my father’s deteriorating health. In reflection, we absolutely made the right decision. Mum and dad had been very comfortable at the home receiving the highest standards of care and compassion. As my father’s health deteriorated further, we couldn’t have asked any more from the nursing and care staff as well as the management team, especially in his last weeks. Aside from the superb care that dad received, my mother also received so much support and kindness, which she still enjoys today. I would also like to compliment Farnham Mill on the excellent levels of communication to keep the family fully updated. I would have no hesitation at all in recommending Farnham Mill to any prospective client. Many thanks from the whole family!

My father-in-law had a sudden health crisis in late September 2020. He was the main carer for my mother-in-law. My husband and I cared for them both 24/7 for 1 week but saw that we could not continue this long term and that they needed much more care than we had realised. Farnham Mill really 'pulled out the stops' for us and offered my parents-in-law lovely accommodation from the start of October. We have been so impressed with the excellent standards of care, nursing and good humour from every member of staff we have had contact with there. Nothing is too much trouble. Individual attention to the residents' needs is second to none. Especially impressive is their investment of effort, time and money to keep all their homes Covid 19 free and in establishing and refining the safest possible means of virtual/distanced 'visiting'. Buildings are important, but it is the warm and caring Farnham Mill staff who make it a safe and caring home. A big thank you to all the staff.

The change in Mum since she came to live at Farnham Mill is life-changing. From a frightened confused lady to how she is today is incredible and is all due to the full-time care and kindness of all the staff and the stimulation of all the different things on offer in a beautiful home, it is wonderful to see her so contented and happy. It has given us peace of mind to see that she is now living her life and not just existing. The management and staff at the homes have been fantastic in their foresight and dealings with the effect of Covid and keeping the residents safe and continuing to offer the same quality of care despite all the difficulties they must encounter.

My mother-in-law spent a months respite stay at Farnham Mill. All the staff were amazing and couldn't do enough to help and care for her. She loved the food and the variety that was offered. The cleanliness of the home was immaculate. The activities were brilliant, and she so enjoyed celebrating Ladies Day at the races when the horses visited.

My Grandmother had a wonderful stay at Farnham Mill for some well-needed respite care. In such uncertain and worrying times the staff were amazing in ensuring I could keep in contact with my Gran via Facetime, this was amazing as it was difficult not being able to visit but it lifted her spirits as she got to see her family and great-grandchildren, especially my one year old who has just started walking, it was lovely that Gran was still involved. Gran told me that she was really enjoying her meals and the staff were amazing which made me feel at ease knowing she was being well looked after and was happy.

All staff that I encountered were always willing to help with any questions that I or my mother had and they always explained things with a caring kind attitude.

Farnham Mill is an excellent well-designed facility. The fantastic care given to my mother ensured that her last few months were comfortable and happy.