My sister has been a resident since February 2023 following a severe stroke, the onset of vascular dementia and pre-existing psychosis.
The care, kindness, professionalism, patience, compassion and personal "touch" shown by all representatives of Gilmerton (Gladstone Unit) has been exemplary. They really work as "one team" from the administration, nursing and carers through to the manager.
Both myself and my wife are grateful and reassured by their constant vocational dedication.
There is always a place for constructive feedback where improvements could be made.
Communication relating to planned residents and family meetings, future planned events, changes, a feedback loop following suggestions made are all rather "hit and miss," we have felt rather on the back foot with management communications not learning of an event or learning far too late to be able to participate. We live 55 miles from the care home and try to visit twice a month minimum - we need sufficient time to plan to attend a meeting or support a social event and this has not been factored in in the past.
This is not however a major issue, the care and respect for my sister is of course paramount and as already stated this is exemplary.
