Knowle Gate Care Home - Avery Healthcare

I do have concerns about the lack of entertainment as I visit at various times of the day and usually find my husband in the lounge with the television on but no other companionship - apart from other residents. Apparently, there is entertainment and I have attended parties/events but feel that most activities are geared towards the residential residents.

Pleased I am able to contact the doctor if necessary.

One moan - please fix/replace the machine in reception. We all miss the hot chocolate drink.

Staff are always courteous and prepared to discuss any aspects of concern. Brother seems content most of the time. Parking seems to be becoming an increasing problem.

Care and understanding of his problems by the care staff and admin staff. Very willing to accommodate what is needed.

My uncle has been well cared for since he arrived in May. He and all the family are made very welcoming, and he is always treated with respect and dignity. He is supported to participate in activities her enjoys and is always well presented. Variety of places to "visit" within Knowle Gate to enable a varied day. Thank you.

Excellent staff - all very helpful and caring.

I am extremely pleased with the care and support Mum receives in the home. All the staff are very caring and friendly, and I feel confident she is well looked after. She gets involved with the activities that are provided and has been on a few trips out. It has a very homely feel, and the safety and security are excellent.

This has been a very difficult time for myself and our family. The care home recognised this and helped enormously to make us feel safe and welcome within the environment. The care given has been designed to meet my husband's needs and requirements. The staff are very friendly, caring and approachable with both my husband and myself.

This home is a beautiful "home" - really lovely, caring staff, so welcoming and loving. I know just how grateful the residents must be to live in such comfort and peace. A great pleasure to visit here. Thank you.

I am impressed with the care given, in particular the call from the care home's GP. Once he had seen my sister and read her notes he phoned asking about her so that he could understand and enhance the bare list of her medical history from the previous GP into some concrete knowledge and context to get to know her better. Living with dementia for both of us has been hard, Knowle Gate has made it so much easier for us both thanks to all the staff.

A superb experience with the team at Knowle Gate. From initial enquiry at the weekend through to taking my mother in as a resident in two working days, the team could not have been more helpful, reliable and very compassionate. With clear information and support with all the necessary documentation I needed, all the team were brilliant. What impressed me, even more, was the approach to understanding all the aspects of my mother's life that were important to her, and using these to create a welcoming pack. It was clear from the moment we walked in that they had listened and really cared about making Mum's arrival as smooth and happy as possible. I was incredibly humbled by the number of people who helped out with this process - Notable people being the manager and the team on the day Mum went in - Thank you all for your help and support!

Tough as it is to place your loved one in a care home, the staff at Knowle Gate Care Home have made it as good an experience as it could be. I am confident that he is being well cared for and I have always been treated with care and respect.

The staff are excellent very caring. They all seem to work very hard and are extremely helpful. Take time with my Mom do not rush her. The food is excellent. The Standard of hygiene is excellent.

My Auntie has been a resident at Knowle Gate for several months having suffered great loss and leaving her home and friends in a different part of the country. She has adapted and settled so well and this has been greatly helped by the caring and friendly staff, she introduces any staff member to us as her friend. Her room is excellent, plenty of space and beautifully decorated, as is the whole home. She happily attends the activities and enjoys a coffee in the bistro, sitting out on the terrace or in the lovely garden. As a visitor I have only compliments, it is simple to arrange visits, the staff are always welcoming and I have enjoyed these visits in my Auntie's room, in the attractive downstairs lounge, the garden, and the garden pod. I thoroughly recommend Knowle Gate.

Avery Healthcare stepped up to the highest levels of care and compassion on a very difficult day. The immediacy of help for being able to place my Mum (Alzheimer’s) in Knowle Gate, Solihull - was done professionally, with above and beyond reassurance, clear and accurate communication with the information and advice I needed. No question was too difficult. The care shown to myself and my Mum showed they understood the impact not only on their new resident but also the emotional journey of the carer who has had to make the difficult decision of residential care. The arrival was efficient with everyone was welcoming, kind, and compassionate. Immediately I knew this was a safe place where Mum would receive the care, cognitive stimulation, and specialist Dementia care she now needs. Thank you to every person in Avery Healthcare I spoke to from start to finish of the initial placement. Two days on and my Mum has settled looks relaxed and is smiling about 'the nice people who look after me'.

My Aunt has been a resident of Knowle Gate for several months now. Throughout this time she has been warmly welcomed by all of the staff which has made the transfer as easy as possible. She now refers to Knowle Gate as "home". She enjoys the company of others and likes to join in with all of the activities. She has only positive things to say about all of the staff. I can detect genuine warmth and attention from the staff towards her. The accommodation is beautiful and I always describe it as similar to a 5* hotel. I have had long-term experience of another home in the area and this one is in my opinion vastly superior. The rooms and private bathrooms are spacious, corridors are wide emphasising the space available to the residents and the decor is very attractive. I would not hesitate to recommend this home to anyone seeking care and support.

We are so grateful that my aunty gained a place at Knowle Gate, within a few days, she was physically comfortable, but most importantly, she was receiving the sort of emotional care and mental stimulation that was positively refreshing for her; sparks of the amazing lady she was were back.

My mother went into Knowle Gate in July of this year, and it was the best choice we could have made. The manager and the team are brilliant with Mom. They are kind, patient and understanding and are happy to give updates and reassurances over the phone which is particularly comforting during the current pandemic. We love seeing the Facebook updates from Knowle Gate as we have been passing these photos of Mom onto friends and family, particularly my sister who lives in Canada. I'm especially impressed by the range of activities that Mom has been encouraged to participate in as it is nice to see her making new friends at such a late stage in her life.

My father has been at Knowle Gate for just over a year. I was looking for a new setting for him as his previous one was clearly not the right place for him. I was lucky enough to be pointed in the direction of Avery by a friend and I contacted them immediately. When I was given a tour of Knowle Gate I had an instant feeling of the caring, compassionate and loving atmosphere here, and was very fortunate that there was a room available for him. I cannot express clearly enough how amazing all the staff are, reception, housekeeping, catering, management, and the carers are wonderful. Residents are always treated with respect but they are clearly loved and cherished by the care staff too. My father tested positive for Covid-19 in the early stages of lockdown but has recovered totally. He is 94 years of age and I am convinced that it is the care and attention he received in Knowle Gate that got him through. I could not recommend this wonderful care home highly enough.