Knowle Gate Care Home - Avery Healthcare

1331 Warwick Road, Solihull, B93 9LW
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9.8 78 Reviews
  • Knowle Gate Care Home - Avery Healthcare, Solihull
Knowle Gate Care Home is located just a short distance from Solihull in the West Midlands, near the picturesque village of Knowle and the M42. The home provides residential, respite and dementia care in a purpose-built setting.

The staff at Knowle Gate are committed to offering holistic care, ensuring residents lead as fulfilled lives as possible. Recognising that transitioning lifestyles in senior years can be stressful, the team work hard to ensure the move to a care home is as smooth as possible, giving residents and their families peace of mind. The home also welcomes couples or companions wishing to continue their care journey together.

Residents enjoy spacious rooms with en-suite showers, where they can personalise their space with as many personal belongings as they desire. For residents who prefer to spend time socialising, the café and the garden are popular spots. They also benefit from a lounge that connects to a hair and beauty salon, TV and computer areas, as well as an upstairs cinema room. And there are always cosy nooks where residents can sit quietly and enjoy the peace and quiet.

The success of Knowle Gate is reflected in the 'alumni' — relatives of former residents — who still visit, demonstrating ongoing interest in activities. To stay informed about events at Knowle Gate Care Home in Solihull, you can visit the Facebook page or contact the friendly care manager to arrange a visit to the home and see what's going on in person.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Residential Dementia Care: from £1400

These prices are only a guideline, please contact Knowle Gate Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Victoria Cruxton (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Last Refurbishment: 2016
  • Number of floors: 3

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (60)

Knowle Gate Care Home - Avery Healthcare Reviews (78)

9.8

Knowle Gate Care Home - Avery Healthcare has a Review Score of 9.8 (9.818) out of 10, based on 21 reviews in the last 2 years.
Over all time Knowle Gate Care Home - Avery Healthcare has 78 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Knowle Gate Care Home - Avery Healthcare
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Total of 78, showing 1-20
Review from C S (Resident) published on 14 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been at Knowle Gate for 4 months. I am improving daily and this is due to the care and attention of the staff and management here.
Reply from Victoria Cruxton, Manager at Knowle Gate Care Home - Avery Healthcare

Thank you for the lovely feedback, it is lovely to see how much you are improving. The staff will be happy with your feedback.

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Review from D B (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very good staff make this home so successful. Excellent food and activities. A larger bistro area would enhance the experiences of residents as would more activities in the evening. Patients suffering from dementia are given activities that are interesting and stimulating.
Reply from Victoria Cruxton, Manager at Knowle Gate Care Home - Avery Healthcare

Thank you for your lovely feedback, we will certainly arrange some more activities in the evening.

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Review from D M (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always a lovely, happy atmosphere whenever I visit my dad. It's wonderful seeing my dad so happy and content and joining in with all the wonderful activities. He absolutely adores the ladies who come in for a sing-along. He also loves most of the staff. Gaynor gets a special mention as she's so genuine,
joyful and so genuine in her care and understanding of all the residents, particularly getting the best out of the residents who have dementia. If I had to choose one thing that's negative my dad would love a double bed in place of the standard single bed.
Reply from Victoria Cruxton, Manager at Knowle Gate Care Home - Avery Healthcare

Thank you for your lovely feedback, the team will be happy with such positive feedback. We can certainly look at getting a larger bed for your Dad, please come and speak to me or one of the team to arrange this.

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Review from Paul and Mandy K (Daughter of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was admitted to Knowle Gate Care Home after a hospital stay. The staff helped her settle in and have given her lots of encouragement to settle in. While at Knowle Gate we can see a marked improvement in her health. She has become more sociable again and enjoys taking part in activities. She is walking
more and eating so much better. The team at Knowle Gate could not do more to improve Mum's wellbeing. So pleased this is the choice made for her.
Reply from Victoria Cruxton, Manager at Knowle Gate Care Home - Avery Healthcare

Thank you so much for your kind words, I will ensure that this is communicated to the team.

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Review from Deborah K (Daughter of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum 91 became a resident 6 months ago and I cant believe the improvement in her well-being, walking, and social skills.
Everyone has been so welcoming, engages with my mum, and actively encourages her to join in with the various activities. Mum loves the weekly art and music sessions.
Reply from Victoria Cruxton, Manager at Knowle Gate Care Home - Avery Healthcare

Thank you for your kind words, the team will be pleased with the positive feedback.

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Review from Andrew K (Son of Resident) published on 29 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother stayed in Knowle Gate for 3 months whilst recovering from illness, and I cannot speak highly enough of the staff and the way the whole home is run and maintained. Having had an experience of another home in the Solihull area, this home is clearly 5 Star, and everyone from the reception staff,
the carers, management and even the maintenance personnel, could not have done more to make Mum feel welcome and at home. I found all the staff to be personable and very caring and in particular the head carer who went above and beyond to ensure Mum received the best care and medical attention when required. It is thanks to the staff that Mum was able to recover her strength to be able to return home successfully. I would unreservedly recommend Knowle Gate. Thank you!
Reply from Victoria Cruxton, Manager at Knowle Gate Care Home - Avery Healthcare

Thank you for your lovely response, I will ensure that I share the lovely comments with the team. Your Mum was a pleasure to have and she is welcome back anytime.

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Review from Sue L (Friend of Resident) published on 14 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my friend came to Knowle Gate Care Home she has a renewed energy for life! She loves the activities and always speaks highly of all the staff! I've been so impressed with the calm, friendly atmosphere and the very many genuinely caring staff. The home and gardens are always immaculate.
Reply from Victoria Cruxton, Manager at Knowle Gate Care Home - Avery Healthcare

Thank you for your kind words regarding Knowle Gate Care Home, the staff are thrilled with your feedback.

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Review from Jessie L (Friend of Resident) published on 10 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dear friend has been at the home for less than a week but we can see already that she is very well cared for. It is such a wonderful environment with the gardens, terraces and pleasant rooms. The staff are caring, friendly and professional. I cannot thank you enough!
Reply from Victoria Cruxton, Manager at Knowle Gate Care Home - Avery Healthcare

Thank you so much for your kind words, I will ensure that this is shared with the team and that their hard work is recognised. Your friend is a pleasure to have in the home.

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Review from Ian F (Son of Resident) published on 3 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
On the whole, we are very pleased that we chose Knowle Gate Care home to look after my father. There are some exceptional members of the team that we cannot fault and they have developed a great relationship with Dad. There have been times where we have had to raise issues but the fact that we are still
happy to give a 5/5 mark, the reality is probably 4.7.
Thank you for the care you give my father. It is appreciated.
Reply from Victoria Cruxton, Manager at Knowle Gate Care Home - Avery Healthcare

Thank you for your review, we will share this with the team who will be happy with your feedback. Once again thank you from all at Knowle Gate.

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Review from Anne H (Friend of Resident) published on 26 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is very welcoming. Reception is helpful and takes me to the lift as my friend is on the first floor.
The staff know people's names and give so much care, smiling and laughing, so my friend feels at home.
Reply from Victoria Cruxton, Manager at Knowle Gate Care Home - Avery Healthcare

Thank you so much for your lovely review; the team will be happy with your comments.

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Review from M G (Daughter of Resident) published on 24 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Where do I start? I can not thank the staff at Knowle Gate enough for all that they have done for my mom and our family.
Knowle Gate have been amazing. They provide specialist dementia care and support for residents under and over 65, in a setting that is warm, welcoming and homely. They have helped
my mom to regain her confidence, self-esteem and purpose. The staff consider the residents personalised hobbies and interests and they go the extra mile to see each and every one of their residents smile. Since my mom has been at Knowle Gate she has flourished. Everything she tells me about Knowle Gate is positive. From the meals she eats, the friends she’s made and the activities that she has taken part in, she has really enjoyed her time there. Mom values the staff and residents as an extension of her family and so do we.
Thank you for everything that you do and thank you for being apart of our journey we really do appreciate you.
Reply from Victoria Cruxton, Manager at Knowle Gate Care Home - Avery Healthcare

Thank you so much for your lovely review, the staff team will be so happy with this response. Thank you!

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Review from S M (Daughter of Resident) published on 8 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative has been living at Knowle Gate care home for 18 months. It is a light and bright home, with accessible gardens. During this time we have found all staff (care, reception, maintenance, laundry, activity, cleaning and chefs) to be approachable, welcoming, kind and compassionate. I can highly
recommend Knowle Gate Care Home.
Reply from Victoria Cruxton, Manager at Knowle Gate Care Home - Avery Healthcare

Thank you for your lovely comments, I will ensure that this is passed onto the team.

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Review from Tania D (Friend of Resident) published on 26 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am Power of Attorney for an elderly lady and I chose this care home for her based on the location, facilities and the level of care. I can honestly say that since she's been in Knowle Gate Care Home, my work as Power of Attorney has been very easy as everything is taken care of, and my elderly friend
seems more happy than she's been for a long time. The price is obviously not cheap, but it is absolutely worth it! And it is nice for friends and relatives to visit as well!
I cannot comment on food and drink as I have not personally tried any, but free coffee and cakes for visitors in the reception area are always nice.
Reply from Victoria Cruxton, Manager at Knowle Gate Care Home - Avery Healthcare

Thank you for your lovely comments, we are happy that your friend is comfortable and happy at Knowle Gate. I will ensure that your feedback is passed onto the team.

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Review from L S (Daughter of Resident) published on 26 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has dementia and has been a resident for two years now. During that time her dementia has developed further and the staff have been brilliant throughout helping me and Mum adapt. The activities program is crucial to Mum, especially anything involving singing and movement, and the home puts on so
many different activities each week. The backup support from the care staff, receptionists, hairdressers, chiropodist, and doctor have been excellent especially now that movement is becoming more restrictive. Mum and I love the social events that are organised for residents and visitors, a chance for everyone to meet. The home is not perfect, no because it’s not their own home but I still believe it’s the closest I can get to making her feel like it.
Reply from Victoria Cruxton, Manager at Knowle Gate Care Home - Avery Healthcare

Thank you so much for your lovely review, I will share your comments with the rest of the home and the wider team.

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Review from Simon W (Son of Resident) published on 26 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father initially went into Knowle Gate for some respite. However, we have since found out he has terminal cancer and has now moved into Knowle Gate. My family and I like the services the home offers and the staff have been amazing! They are treating him with respect and dignity, and only last night
when I visited him, he said that he had been kept company that day by one of the nursing team, who sat on the arm of the chair talking with him. What's important to us is he likes it there, and I can confirm he does. Big thanks to the staff manager.
The care home is clean, the staff are friendly, supportive, and respectful and whenever there's been an incident, such as when my dad fell the other week, they were there within seconds, something we couldn't offer him when he was at home alone.
The only negative I can give is that sometimes when I visit him, his room can be quite untidy, but honestly, it is how they treat him that matters. P.S. Sort the coffee machine out!
Reply from Victoria Cruxton, Manager at Knowle Gate Care Home - Avery Healthcare

Thank you for your lovely feedback, I am glad that your father is enjoying his time here at Knowle Gate. I will ensure that this is passed on to the team. You will be happy to know that the coffee machine is now in working order.

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Review from Tony P (Husband of Resident) published on 25 March 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
The management stability in recent months has improved the situation. Also, the focus on permanent rather than agency personnel is a significant improvement. Further measures which would benefit the home would be for staff to help residents who need it at meal times.
Reply from Victoria Cruxton, Manager at Knowle Gate Care Home - Avery Healthcare

Thank you for your feedback, the staff at Knowle Gate always provide support where needed, in a dignified manner. I would be more than happy to discuss your feedback further.

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Review from Deb B (Daughter of Resident) published on 21 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has settled extremely well and all the staff have been amazing. She is enjoying the range of activities and company provided. She looks much more relaxed compared to before she became a resident and was trying to cope at home on her own.
Reply from Victoria Cruxton, Manager at Knowle Gate Care Home - Avery Healthcare

Thank you for your lovely feedback, we are glad that your mother is enjoying the activities in the home and is more relaxed. I will pass on the positive feedback to rest of the team.

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Review from Elizabeth W (Daughter of Resident) published on 8 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is always treated with kindness whatever the situation, and clearly feels safe and well cared for. Staff are friendly and considerate towards visitors too, at all times. The view from her window gives great pleasure to my mother as does the pleasant, well-tended, easily accessed garden. The
facilities are excellent for residents and visitors alike.
It is always a pleasure to visit Knowle Gate Care Home.
Reply from Victoria Cruxton, Manager at Knowle Gate Care Home - Avery Healthcare

Thank you for your kind words, your mother is a pleasure to look after. I will pass on these lovely comments to the staff team.

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Review from Marilyn S (Daughter of Resident) published on 5 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father came into Knowle Gate Care Home for respite care after a spell in hospital. He is 93 and has received such wonderful care and attention from all the staff involved with him. The food there is very varied and served like in a hotel. Lovely clean rooms and different lounges to sit in make this
a care home to be highly recommended.
Reply from Victoria Cruxton, Manager at Knowle Gate Care Home - Avery Healthcare

Thank you for your lovely comments and feedback. I will ensure that this is passed on to the team.

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Review from S F (Daughter of Resident) published on 14 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad arrived in the organised chaos of Christmas celebrations! We received a warm welcome from the staff.
Knowle Gate is a lovely environment. The staff are extremely caring and provide excellent care. My Dad’s room has a great view over the playing fields and he likes to watch the matches and the
planes arriving/departing from Birmingham airport.
There’s a wide range of activities planned each week ranging from singing to dominoes.
Reply from Victoria Cruxton, Manager at Knowle Gate Care Home - Avery Healthcare

Thank you so much for your lovely review. The team will be so happy with the feedback. We will be having a Dominoes tournament soon so will ensure your father takes part.

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Current Review Score: 9.8 (9.818)

Overview of Review Score

The Review Score of 9.8 (9.818) out of 10 for Knowle Gate Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.818 for Knowle Gate Care Home - Avery Healthcare is calculated as follows: ( (208 Excellents x 5) + (33 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 247 Ratings = 4.818
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Knowle Gate Care Home - Avery Healthcare is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Mar 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (8)

Victoria

Victoria Cruxton

Job Title: Home Manager Joined: 2022

Hello, my name is Victoria I am the Home Manager here at Knowle Gate.


I have such a varied role here from overseeing the general day-to-day activities to popping to the shop to buy the fabulous staff here treats.


I bring 22 years of care experience, where I started as a Care Assistant and progressed onto Home Management. I have now got 8 years of management experience.


My door is always open if anybody needs me and it's always nice chatting to family and visitors as they arrive.

Sabina

Sabina Begum

Job Title: Deputy Home Manager Joined: 2020

Hi, my name is Sabina and I am the Deputy Home Manager at Knowle Gate. I first joined Knowle Gate in 2020 as a Care Assistant. I now have 8 years total care experience which is reflected in my work. My role is varied here at Knowle Gate. - one minute I can be assisting on the floors, and the next I can be hosting meetings with family members or staff.


I love what I do, and my door is always open if anybody needs to have a chat.


In my spare time, I love to spend time with my family and friends, shopping, trying new restaurants and baking.

Alexis

Alexis Marshall

Job Title: Home Administrator Joined: 2025

Hi, my name is Alexis and I am the administrator at Knowle Gate. My role oversees all of the behind the scenes of our residents and staff. My door is always open if anybody has got any questions.


I joined Knowle Gate in 2025 and I carry 20 years of admin experience. In my spare time, I love walking my dog, doing DIY and gardening.

Courtney

Courtney Norton

Job Title: Client Liaison Manager Joined: 2024

Hello, my name is Courtney and I am in charge of the sales and marketing here at Knowle Gate. I also bring the community together by arranging events inside and outside the home to bring everybody together.


I love being able to help residents and their families during a time of need, by providing the best level of customer service during a time where they are all entering a new chapter of their lives together.


I feel very fulfilled in my role and I love making a difference to peoples lives.


In my spare time, I love to read fiction and spend time with my friends and family.

Gaynor

Gaynor Lucy

Job Title: Well-being Co-ordinator

I think I have the best job in the world.


Making a difference in our resident's everyday lives is beyond rewarding.


There is such a lovely family atmosphere here which is wonderful for our residents to be part of.


Activities are so important for their well-being.

Steve

Steve Trivett

Job Title: Maintenance Joined: 2022

Hello, my name is Steve and I am in charge of maintenance.
No two days are the same here, always lots of little ways I can help.


I enjoy problem-solving and making everything right for our residents.


I have got 5 years of maintenance experience and I also have a background in the forces. In my spare time, I like to play Hockey.

Manpreet

Manpreet Sandhu

Job Title: Head Housekeeper Joined: 2017

Hi, my name is Manpreet and I am the head housekeeper at Knowle Gate. I ensure that our wonderful home stays clean and tidy and I also manage our laundry. I love being able to make our residents feel comfortable in their environment and I am always happy to go the extra mile for our residents.


I have been at Knowle Gate since 2017 when I started as a Laundry Assistant. Now, as Head Housekeeper I am so proud of my team for what we accomplish every day.


In my spare time, I am a mother and I love spending time with my family.

Damian

Damian Smuniewski

Job Title: Head Chef Joined: 2023

Hello, I am Damian and I am the Head Chef at Knowle Gate. I run the kitchen where all of our resident's tasty and nutritious food is prepared and cooked. I love being able to tailor my dishes to our residents needs - whether that is during meal times, or private dining.


I joined Knowle Gate in 2023 and I have got 13 years of chef experience. In my spare time I like to play the piano.

Frequently Asked Questions about Knowle Gate Care Home - Avery Healthcare

What types of Care is Knowle Gate Care Home - Avery Healthcare registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Knowle Gate Care Home - Avery Healthcare have?

There are 60 Single Rooms.

What are the Facilities & Services at Knowle Gate Care Home - Avery Healthcare?

Own Furniture if required, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Knowle Gate Care Home - Avery Healthcare to the centre of Solihull?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Knowle Gate Care Home - Avery Healthcare to verify any information. View our terms and conditions. Knowle Gate Care Home - Avery Healthcare has an Enhanced Service - more info.