Knowle Gate Care Home - Avery Healthcare

My mum was admitted a few months ago and I cannot praise Knowle Gate enough. Although Mum has found it difficult to settle, my father and I know that she couldn't be in better hands. Having worked in the care sector myself, the level of support and the quality of attention not only to the both of us but importantly to my Mum is second to none. We couldn't ask for more and would highly recommend this wonderful home from home to anyone. Thank you, Tracy, Gaynor, Nicola, Courtney, Elaine, Alissa, and the countless angels in care uniforms who look after Mum so well. Thank you

My uncle has resided at Knowle Gate for just over a year and he is so lucky to have gained a place there. The staff are always friendly and welcoming and will always do their best to help. As for facilities and cleanliness, I am always impressed by how luxurious Knowle Gate is - it's better than some hotels I've stayed in! I hope I end up somewhere similar when I can no longer look after myself!

I am contacted on a regular basis with regard to her care and health. We are always greeted in a warm and welcoming way whenever we visit. She enjoys the freshly prepared meals but not so much the desserts which are more often than not cake with cream, a syrup pudding would go down a treat! Knowing she is safe, comfortable and cared for has given us peace of mind and I can't thank the team enough.

Mum has been at Knowle Gate for several months now. She has settled in very well. In fact, overall I think the transition was probably easier than we expected. The staff are all very kind and patient. There is a good selection at meal times and some nice activities laid on. We don't really have to worry about her care in any way.

My Wife has been a resident at Knowle Gate Care Home for 4 months now. The Home is in excellent condition, and individual resident rooms are decorated to a good standard with well-equipped en-suite wet room shower, W.C., hand sink and an appropriate cupboard for materials used in that area. Staff are generally helpful, competent and caring to residents and visiting families. Individual bedrooms are well maintained, regularly cleaned and serviced satisfactorily with adequate storage for personal possessions and motorised beds which are adjustable by supervising staff. Residents have access to interesting, organised activities most days. Food and drinks are provided to a good standard, varied and served in separate dining facilities on each floor level of the Home. Security is excellent with coded locks at appropriate lifts & stairwells and the supervised front entrance.

My mum came into Knowle Gate Care Home at the end of March 2026, since being a resident she has made friends and enjoys activities like painting and music, tapping her feet and clapping her hands, she seems really happy, The staff are lovely and extremely helpful and caring, The garden is beautiful and a lovely place to sit in the spring and summer, It's a lovely care home, clean, tidy with wonderful staff.

Knowle gate is an excellent care home with very professional care staff and lots of activities for the residents to join in with. The gardens are beautiful and my mother tells me that the food is delicious.

I cannot praise the management and staff at Knowle Gate enough, everyone has made my father feel so so welcome. The care and compassion shown is second to none. Nothing is too much trouble and as a family it is so comforting to know he is happy.

I cannot praise Knowle Gates Care Home enough. I was struck by the warm, friendly and caring environment from the minute I came for a visit. Everyone is so polite, respectful, and kind, and it is obvious they care about the residents and their well-being. There is a great sense of "family atmosphere" in the house, and everyone is treated as an individual with dignity and kindness. I have always been comforted knowing that my friend is being cared for by a team that takes extra steps to ensure people feel comfortable, protected and respected. The staff are very personable and always ready to speak to you and keep you updated. 5 stars without question!

Dad moved to Knowle Gate around three months ago following a life-changing stroke and hospital stay. All the staff have been incredibly kind, friendly, and helpful. Dad is very well cared for, and it has been such a relief to see him happy, settled, and continuing to improve. He enjoys the nutritious meals and the daily routine of going to the dining room, where he can interact with other residents, as well as taking part in the activities. The exercise classes and physio have made a significant difference to Dad's mobility, and we are delighted that he is now walking again. The home is spotlessly clean and modern with a lovely fragrance throughout. Visitors are always made to feel welcome and can enjoy refreshments and the communal areas provide comfortable spaces to sit and relax rather than being confined to a bedroom. We had no reservations about leaving Dad in the safe hands of Knowle Gate and seeing him thrive has given our family great comfort and peace of mind.

My Dad has been a resident of Knowle Gate since May 2026. We didn't want Dad going into residential care but his care needs changed and could no longer stay in his own home. From the minute we had a tour of the home, the staff were warm, welcoming and so friendly. When Dad became a permanent resident, he has been treated with respect and nothing is too much trouble for the staff. He can be a fussy eater but they always make sure his needs are catered for. Since coming to Knowle Gate everyone keeps saying how much better he is looking and I can't thank the staff enough for their support and dedication. Dad can be a bit of a loner but the Activities Co-ordinators always try and encourage him to get involved with daily activities. Each time a member of staff pops into his room, they spend time making sure he is ok, this includes domestic staff, carers and maintenance. The Drs who visit are also absolutely amazing. Thank you everyone at the home for looking after Dad and us as a family x

Having visited a number of other care homes previously, I appreciated the excellent decor, bright natural light, fabulous outdoor areas and the wonderful singing session I got to witness / join in with. Exceptionally impressive!

As a daughter of an elderly mother. I was faced with the decision of placing my mother whom could be difficult at times into a residential care home. It was one of the most challenging and difficult decisions of my life. I looked at a lot of care homes and began to think there was no home I could see my mother living in. Then I found Knowle Gate. Right from the start it was amazing, and still is. The staff are really nice, friendly and caring.

At the beginning there were some teething problems but I found the staff approachable and professional.

I cannot recommend this home more highly. I thank them all the time and I'm grateful for the opportunity to leave this review enabling me to put my thoughts in writing. Thank you to all the staff and know all your efforts are acknowledged and appreciated.

Overall we as a family are happy that our relative resides at Knowlegate. The most important thing is knowing that our relative is happy. However some staff need to be more interactive with all the residents and be more well versed in understanding the more challenging behaviour that dementia can present.

Overall, I am very pleased with my mum's care. The reception staff are excellent as are the activity ladies. I also find the senior carers provide detailed communication/discussion about mum's state of well-being as required. The other carers are generally friendly, smile and say hello as we arrive. My comments on how their work could be improved include involving themselves more in residents day-to-day life beyond that of just their personal care. Sometimes we see a number of them sitting around or even sitting on the carers desk on mobile phones etc which doesn't give a good impression. This becomes more annoying when occasionally we find mum cold or thirsty and asking for a drink. Surely these are basic care needs that should be monitored throughout the day. She often looks disheveled with left over food etc down herself and/or spilled drink on her wheelchair. She deserves to be kept warm, clean and in a respectable state. Her room should also be kept locked as we've requested

My sister and I have been made to feel welcome and part of the 'team' who are looking after dad. Which is very important to us. Putting dad in a care home was an awful decision to make, but that said, we know that Knowlegate is absolutely the best place for dad. We can rest easy knowing he is safe, warm, and exceptionally well cared for. To all the team at Knowlegate. Thank you. You are all amazing.

A wonderful, caring and lovely new home for my father-in-law. We looked at several homes in the Solihull area and the facitlties here are outstanding and second to none. We are regularly kept informed of any concerns that they may have and communication is excellent. Activities for relatives offer rnrichment and keep his mind active.He is 100 years of age and feels he has a new lease of life. When asked if he likes it here, his reply 'I love it here, the staff can't do enough for me!'

My husband had 2 weeks respite Knowle Gate. The 2 weeks of absolutely amazing care, the staff are wonderful, everything from day one, my husband enjoyed his respite at Knowle Gate we continue the coffee bistro mornings coffee + cake. Always met at the door, the staff with care kindness compassion. The support excellent recommend Knowle Gate.

I can't begin to describe how happy I am to have found such a warm, friendly and caring home for my dad. The staff are just so kind to Dad and to my sister and I. The activities are so well thought out and relevant. Dad has visibly improved both physically and even mentally which considering his dementia this is a real bonus. We are so pleased and relieved to have found Dad's new forever home.

I have been at Knowle Gate for 4 months. I am improving daily and this is due to the care and attention of the staff and management here.