Knowle Gate Care Home - Avery Healthcare

I cannot praise Knowle Gates Care Home enough. I was struck by the warm, friendly and caring environment from the minute I came for a visit. Everyone is so polite, respectful, and kind, and it is obvious they care about the residents and their well-being. There is a great sense of "family atmosphere" in the house, and everyone is treated as an individual with dignity and kindness. I have always been comforted knowing that my friend is being cared for by a team that takes extra steps to ensure people feel comfortable, protected and respected. The staff are very personable and always ready to speak to you and keep you updated. 5 stars without question!

Dad moved to Knowle Gate around three months ago following a life-changing stroke and hospital stay. All the staff have been incredibly kind, friendly, and helpful. Dad is very well cared for, and it has been such a relief to see him happy, settled, and continuing to improve. He enjoys the nutritious meals and the daily routine of going to the dining room, where he can interact with other residents, as well as taking part in the activities. The exercise classes and physio have made a significant difference to Dad's mobility, and we are delighted that he is now walking again. The home is spotlessly clean and modern with a lovely fragrance throughout. Visitors are always made to feel welcome and can enjoy refreshments and the communal areas provide comfortable spaces to sit and relax rather than being confined to a bedroom. We had no reservations about leaving Dad in the safe hands of Knowle Gate and seeing him thrive has given our family great comfort and peace of mind.

My Dad has been a resident of Knowle Gate since May 2026. We didn't want Dad going into residential care but his care needs changed and could no longer stay in his own home. From the minute we had a tour of the home, the staff were warm, welcoming and so friendly. When Dad became a permanent resident, he has been treated with respect and nothing is too much trouble for the staff. He can be a fussy eater but they always make sure his needs are catered for. Since coming to Knowle Gate everyone keeps saying how much better he is looking and I can't thank the staff enough for their support and dedication. Dad can be a bit of a loner but the Activities Co-ordinators always try and encourage him to get involved with daily activities. Each time a member of staff pops into his room, they spend time making sure he is ok, this includes domestic staff, carers and maintenance. The Drs who visit are also absolutely amazing. Thank you everyone at the home for looking after Dad and us as a family x

Having visited a number of other care homes previously, I appreciated the excellent decor, bright natural light, fabulous outdoor areas and the wonderful singing session I got to witness / join in with. Exceptionally impressive!

As a daughter of an elderly mother. I was faced with the decision of placing my mother whom could be difficult at times into a residential care home. It was one of the most challenging and difficult decisions of my life. I looked at a lot of care homes and began to think there was no home I could see my mother living in. Then I found Knowle Gate. Right from the start it was amazing, and still is. The staff are really nice, friendly and caring.

At the beginning there were some teething problems but I found the staff approachable and professional.

I cannot recommend this home more highly. I thank them all the time and I'm grateful for the opportunity to leave this review enabling me to put my thoughts in writing. Thank you to all the staff and know all your efforts are acknowledged and appreciated.

Overall we as a family are happy that our relative resides at Knowlegate. The most important thing is knowing that our relative is happy. However some staff need to be more interactive with all the residents and be more well versed in understanding the more challenging behaviour that dementia can present.

Overall, I am very pleased with my mum's care. The reception staff are excellent as are the activity ladies. I also find the senior carers provide detailed communication/discussion about mum's state of well-being as required. The other carers are generally friendly, smile and say hello as we arrive. My comments on how their work could be improved include involving themselves more in residents day-to-day life beyond that of just their personal care. Sometimes we see a number of them sitting around or even sitting on the carers desk on mobile phones etc which doesn't give a good impression. This becomes more annoying when occasionally we find mum cold or thirsty and asking for a drink. Surely these are basic care needs that should be monitored throughout the day. She often looks disheveled with left over food etc down herself and/or spilled drink on her wheelchair. She deserves to be kept warm, clean and in a respectable state. Her room should also be kept locked as we've requested

My sister and I have been made to feel welcome and part of the 'team' who are looking after dad. Which is very important to us. Putting dad in a care home was an awful decision to make, but that said, we know that Knowlegate is absolutely the best place for dad. We can rest easy knowing he is safe, warm, and exceptionally well cared for. To all the team at Knowlegate. Thank you. You are all amazing.

A wonderful, caring and lovely new home for my father-in-law. We looked at several homes in the Solihull area and the facitlties here are outstanding and second to none. We are regularly kept informed of any concerns that they may have and communication is excellent. Activities for relatives offer rnrichment and keep his mind active.He is 100 years of age and feels he has a new lease of life. When asked if he likes it here, his reply 'I love it here, the staff can't do enough for me!'

My husband had 2 weeks respite Knowle Gate. The 2 weeks of absolutely amazing care, the staff are wonderful, everything from day one, my husband enjoyed his respite at Knowle Gate we continue the coffee bistro mornings coffee + cake. Always met at the door, the staff with care kindness compassion. The support excellent recommend Knowle Gate.

I can't begin to describe how happy I am to have found such a warm, friendly and caring home for my dad. The staff are just so kind to Dad and to my sister and I. The activities are so well thought out and relevant. Dad has visibly improved both physically and even mentally which considering his dementia this is a real bonus. We are so pleased and relieved to have found Dad's new forever home.

I have been at Knowle Gate for 4 months. I am improving daily and this is due to the care and attention of the staff and management here.

Very good staff make this home so successful. Excellent food and activities. A larger bistro area would enhance the experiences of residents as would more activities in the evening. Patients suffering from dementia are given activities that are interesting and stimulating.

Mum was admitted to Knowle Gate Care Home after a hospital stay. The staff helped her settle in and have given her lots of encouragement to settle in. While at Knowle Gate we can see a marked improvement in her health. She has become more sociable again and enjoys taking part in activities. She is walking more and eating so much better. The team at Knowle Gate could not do more to improve Mum's wellbeing. So pleased this is the choice made for her.

Everyone has been so welcoming, engages with my mum, and actively encourages her to join in with the various activities. Mum loves the weekly art and music sessions.

My mother stayed in Knowle Gate for 3 months whilst recovering from illness, and I cannot speak highly enough of the staff and the way the whole home is run and maintained. Having had an experience of another home in the Solihull area, this home is clearly 5 Star, and everyone from the reception staff, the carers, management and even the maintenance personnel, could not have done more to make Mum feel welcome and at home. I found all the staff to be personable and very caring and in particular the head carer who went above and beyond to ensure Mum received the best care and medical attention when required. It is thanks to the staff that Mum was able to recover her strength to be able to return home successfully. I would unreservedly recommend Knowle Gate. Thank you!

Since my friend came to Knowle Gate Care Home she has a renewed energy for life! She loves the activities and always speaks highly of all the staff! I've been so impressed with the calm, friendly atmosphere and the very many genuinely caring staff. The home and gardens are always immaculate.

My dear friend has been at the home for less than a week but we can see already that she is very well cared for. It is such a wonderful environment with the gardens, terraces and pleasant rooms. The staff are caring, friendly and professional. I cannot thank you enough!

Thank you for the care you give my father. It is appreciated.

The staff know people's names and give so much care, smiling and laughing, so my friend feels at home.