Knowle Gate Care Home

1331 Warwick Road, Solihull, B93 9LW

Avery Healthcare took over the management of Knowle Gate Care Home in the spring of 2017.

Avery have set about bringing the home up to the company's recognised standards, instilling in the home an atmosphere of fun and companionship.

Freshly prepared food of a high standard, combined with daily and varied activities and excursions, will soon be part of daily life within this lovely care home.

Group: Avery Healthcare Group

Person in charge: Tina Walstrom (Manager)

Local Authority / Social Services: Solihull Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Respite Care • Physiotherapy • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Residents Internet Access

Latest Care Quality Commission* Report on Knowle Gate Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.1 (maximum of 10) for Knowle Gate Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Knowle Gate Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.636 for Knowle Gate Care Home is calculated as follows: ( (106 Excellents x 5) + (40 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 154 Ratings = 4.636

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.417 Points relating to the number of positive Reviews for Knowle Gate Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 2 Reviews ÷ 12 Target = 0.167

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.1 Knowle Gate Care Home has a Review Score of 8.1 (8.053) from 13 Reviews


Average Ratings

  • Excellent
    10
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Knowle Gate Care Home?

  • Extremely LIKELY
    12
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Knowle Gate Care Home

  • Daughter of Resident/Service User
    7
  • Husband of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

The staff, especially the management team, were very helpful with Mum when she had a few difficulties, as were the receptionists. They all helped Mum to settle more and some of the carers built up a great rapport/relationship with Mum. Mum really enjoyed the food and was encouraged to join in the activities that were on offer. Thanks for helping Mum.

How likely would you be to recommend Knowle Gate Care Home? Likely

Overall Standard

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Average Rating:   3.8 out of 5

Kelly Walker, Regional Support Manager at Knowle Gate Care Home responded to this review on 18 May 2018:

Thank you Sue for your kind comments. We will make sure this is shared with the team. I hope Joy is enjoying her new surroundings and settled in well. Keep in touch when you're next in town.

This review is about the care my father received. He was suffering from heart failure and it was impossible for us to look after him at home. Knowle Gate had spaces available and hence we investigated the feasibility of them caring for him. The facilities were good and the staff seemed happy.
When he moved in he was greeted by two members of staff at the door. They made him feel very welcome. He was very nervous about moving in and leaving his beloved bungalow. His entire stay was less than a week but during that time he commented about the great care that he was receiving as his body was failing. He was determined to make Knowle Gate his home. We moved in his TV, favourite armchair and other familiar things. His room felt very familiar. We all visited him and were welcomed by the staff.
I cannot say a bad word against the care he received. It is always sad when the end comes but I feel that we could not have done more for him and the Knowle Gate care home was a part of that.

How likely would you be to recommend Knowle Gate Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Wife died 15/9/16. Impressed with staff who took the time to ascertain my wife's difficulties and they were dealt with promptly. Minor hiccups were dealt with by management straight away and were few in numbers. A high standard of professionlaism was displayed by all staff during my wife's lasts days of life.

How likely would you be to recommend Knowle Gate Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

UK Marketing, Marketing Assistant at Knowle Gate Care Home responded to this review on 21 Mar 2017:

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Knowle Gate – particularly at such a difficult time. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Knowle Gate Team

My mother seems very settled at Gracewell Knowle Gate. From my perspective (and my brother) I am happy with the care and support she receives. She loves her room and relates well to the staff.

How likely would you be to recommend Knowle Gate Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

UK Marketing, Marketing Assistant at Knowle Gate Care Home responded to this review on 21 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Knowle Gate.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Knowle Gate Team

Basically excellent.
Still needs some polishing, which is hardly surprising, since the home is less than one tear old.
The staff are responsive to constructive criticism and are understanding of the relative's natural anxieties.

How likely would you be to recommend Knowle Gate Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

UK Marketing, Marketing Assistant at Knowle Gate Care Home responded to this review on 14 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Knowle Gate.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Knowle Gate Team

Just wanted to say how pleased we are with the standard of care our mum has received since moving into Gracewell of Knowle Gate. It is a lovely environment and the staff are genuinely caring. It is beautifully decorated and kept very clean at all times. Keep up the good work. Thank you.

How likely would you be to recommend Knowle Gate Care Home? Extremely Likely

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Average Rating:   5 out of 5

UK Marketing, Marketing Assistant at Knowle Gate Care Home responded to this review on 13 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Knowle Gate.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Knowle Gate Team

Even though my uncle was a resident for only a few weeks before he died, we were able to get a good picture of the home and its standards. The home is a lovely, bright, clean and modern environment. The staff all seemed totally engaged with the patients in their care and were warm and welcoming to us a visitors. The management are efficient and quick to respond. The menus certainly looked very varied, healthy and scrumptious. The patient rooms, ensuites and public rooms are all first class. We witnessed a group taking part in an activity session which looked to be well led and engaging. We would whole heartedly recommend this home.

How likely would you be to recommend Knowle Gate Care Home? Extremely Likely

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Average Rating:   5 out of 5

UK Marketing, Marketing Assistant at Knowle Gate Care Home responded to this review on 24 Jan 2017:

Thank you for taking the time to share your experience of Gracewell of Knowle Gate.
Your feedback is important to us, as is the care and well-being of all of our residents and families lives. Please accept our sincere condolences for your recent loss.
The Gracewell of Knowle Gate Team.

My mother spent her final months at Gracewell of Knowle Gate when suffering from pulmonary fibrosis. Her health was extremely poor but she received wonderful care and attention from all of the staff who showed truly outstanding professionalism and empathy. It was, and remains, a great source of comfort to her family to know that she received the very best care she could possibly have received. Not only were the nursing staff and carers excellent but everyone at Gracewell was really kind, considerate and patient including the cleaning, catering and reception staff.

How likely would you be to recommend Knowle Gate Care Home? Extremely Likely

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Average Rating:   5 out of 5

UK Marketing, Marketing Assistant at Knowle Gate Care Home responded to this review on 13 Jan 2017:

Thank you for taking the time to share your experience of Gracewell of Knowle Gate and please accept our sincere condolences for your loss.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Knowle Gate Team.

Gracewell of Knowle Gate is a brand new and purpose built residence. From the first time you step into this beautiful home and meet the staff you know that it's going to be very special, and it is. The staff are exceptional and the residents receive excellent care, support and stimulation. The resident's rooms are luxuriously and comfortably furnished and have impressive features. Dining is a delight, a choice of food and drinks options, with linen napkins, table decorations and daily menus. Residents have a full-time programme of wide-ranging activities, films in the cinema room and sky sports in the lounges, not forgetting the hair salon, nail bar and the bistro, for coffee or tea at any time. The gardens and grounds have been carefully planned to include plentiful benches and a gazebo all in a very secure environment. On the first and second floors, there are outdoor balconies. It's a truly lovely place for my father to live safely and happily.

How likely would you be to recommend Knowle Gate Care Home? Extremely Likely

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Average Rating:   5 out of 5

UK Marketing, Marketing Assistant at Knowle Gate Care Home responded to this review on 03 Jan 2017:

Thank you for taking the time to share your experience of Gracewell of Knowle Gate.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Knowle Gate Team.

Excellent facilities, lovely staff and excellent food!

How likely would you be to recommend Knowle Gate Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Heather, Marketing Assistant at Knowle Gate Care Home responded to this review on 25 Nov 2016:

Thank you for taking the time to share your experience of Gracewell of Knowle Gate.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Knowle Gate Team

My friend went to Gracewell originally for respite. He wasn't managing at home despite there being a package of care in place. My friend has always been reluctant to accept that home may not necessary be the best place for him and didn't want to accept care.
He received a very warm welcome from all the staff, who have continued to ensure his dignity and independence are maintained throughout. The staff are kind and empathetic, encouraging my friend to take part in activities and mix with the other residents whilst still allowing him his privacy.
The events coordinator is brilliant and there is something most days for the residents to take part in. The environment is lovely and is always spotlessly clean. The rooms are large and spacious. The home is very well led and the manager is visible and available should she be needed. I'm delighted that my friend has decided to stay at Gracewell, It really is a lovely place.

How likely would you be to recommend Knowle Gate Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Dad has been at Gracewell for three weeks now and we're delighted with the care and support we've received as a family. The staff, make every effort with every resident to ensure they are safe, comfortable and happy. Dad is very mobile and everyone goes out of their way to make sure he goes for a walk when he wants. The nursing care is excellent. The management team are first class providing a happy environment for residents and their families. This is the way care for the elderly should be.

How likely would you be to recommend Knowle Gate Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Since moving to Knowle Gate from Gracewell in Edgbaston. She has been provided with excellent care and attention. Constant activities are provided throughout the week for her to join in with. She now seems happier as she is constantly talking to different people and interacting. My only concern is the food, which is fancy, cold and not very appetising. My mum and others would prefer good wholesome good, traditional meals, which is hot and looks appetising.

How likely would you be to recommend Knowle Gate Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

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