Hawkinge House & PAU

Dad arrived at Hawkinge after six weeks in hospital ,following a fall . During this time ,his mental capacity had seriously deteriorated, he'd lost the use of his legs, his core strength was weak,he struggled to use his arms,and had lost a lot of weight. Within two weeks of being at Hawkinge Dad was managing to feed himself. He gradually gained weight and his core strength became stronger. Although he can no longer walk,the improvement he has made, means,he no longer has to be hoisted or use a tilt and slide chair. This is all down to the care ,kindness and nurturing environment that Hawkinge provides.Dad was always happy ,when I visited,and clearly felt safe. I was always kept up to date with Dads needs and progress,and I had real peace of mind. Thank you Hawkinge House,you've given my Dad back to me.

I'm very pleased he's in a good place and wouldn't want him to be anywhere else.

My uncle moved into Hawkinge House recently and the change has been amazing. He is eating better, feeling better and is receiving brilliant care. Me and my dad (his brother) feel very reassured knowing he is being taken such good care of. Charlotte the manager has been absolutely brilliant and so helpful. She is always available for a chat and keeps us up to date on how my uncle is doing. We couldn't ask for a better place for him.

The day we visited there was a farm visit happening which was thriving! Such a lovely thing to see. Some of the residents were out in the sunshine looking/holding some of the animals. Again the staff were great at making sure people were comfortable and happy.

Absolutely appalling standard of care, not convinced the staff even know the NMC code let alone practice it. Literally the fault is with the poor care that resulted in a broken hip. Disgusting when my mum appeared to be on the mend. There were multiple issues which still probably occur every day to other patients. CQC this place and get it improved.

Absolutely the most disgusting care in PAU Unit I have ever witnessed in my life. Negligence, abuse, most of staff very limited english speaking skills. Mums comode bowl covered in someone elses excrement was used to give her morning wash! No one knew how to put boot on correctly after her fracture to fibula. Always excrement left in poorly cleaned comode pot. Very old comode with no armrests and no brakes brought first time then dirty old comode 2nd time. Mum would ring bell for help onto comode and no one would come 25 minutes on one occasion.

On website says physio. Absolutely no physio given. OT after mum fell and broke her hip made her sit on edge of bed and try and stand. 16 hours in agony before ambulance came. Should have been medical emergency no staff should have got her back in bed. Made her do telephone consultation with 111 twice. She is 90 there is so much more. The food is diabolical, no vegetables hardly ever and very sweet sticky puddings. Absolutely the worst place.

Our first experience of adult residential care was disappointing. Our relative had complex needs after a lupus-related ischaemic stroke and left-sided paralysis, yet she was left waiting after using her call bell and did not always receive timely help, empathy or reassurance.

There were recurring Wi-Fi failures, slow responses, missing laundry, and promised physiotherapy that quickly stopped. Due to staff shortages, relatives often stayed to provide practical and emotional support. We were then shocked by management's comments about our presence and overnight stays, despite several relatives living far from Folkestone.

Most concerning was the discharge planning. Medication, GP communication and dosette boxes were not arranged despite advance notice. This contributed to unclear instructions, an incorrect Warfarin dose on the first night at home and an emergency hospital visit. Overall, the care, communication, cultural awareness and discharge preparation fell far below expectations.

Dad has settled well here, staff have been amazing helping him to adjust. Communication is excellent with managers, staff and nurses. We know dad is safe, supported and in an environment committed to making the days a little easier.

Hawkinge House is a credit to the management team and all the devoted staff there.

I came in with a broken ankle because I live a bungalow with 10 steps to the front door. In total, I spent 6 Nov 2025 and was discharged 6 Feb 2026. I have a lot of respected to your staff and wish them a happy summer. Kind regards to all kitchen staff, the food was great.

I want to send my sincere thanks for the outstanding care provided by the team in Short Term Care 2nd Floor North for looking after my Auntie Rosalind so very well. From start to finish the care, support, food, cleanliness, activities and kindness that my auntie received have been just excellent. Nothing has been too much trouble for anyone and any challenges that happened along the way were resolved swiftly and carefully. Both I and my auntie have been genuinely impressed with the experience you provide residents as Hawkinge House, and we are both very grateful for everything you have done. Everyone works so hard and is so very kind. Thank you for everything.

My dads been in Hawkinge house a few months, the care is first class, the staff are such friendly caring people looking after the patients and making visitors very welcome to join in what Evers going on, the office staff are always available to chat to and always there to help with everything big or small. I cannot fault Hawkinge house

Hawkinge House is a wonderful care home with a dedicated team who genuinely care about their residents and families. I would 100% recommend

The facilities are very good, it is a well desinged building. However, what matters is the quality of care and staff. I believe the staff are quite wonderful, demonstrating genuine dedication to their job, showing great care for my brother, respecting his dignity and treating him as an individual. It has been a great relief to have him in such a place for his respite care period. I would recommend it to anyone who can afford such care. In particular, carer Milan has been exceptional.

Mum was looked after very well. All of her needs were attended to. We felt she was content in her room.

I am very happy with the effort and care used by the care team at Hawkinge House. They have gone to great lengths to make my dad comfortable and secure, and always kept me informed of all possible updates.

After a 4 week stay, it has been so reassuring to see how well the staff have treated my father. Everyone has been wonderful, and very professional.

Hawkinge House has been a fantastic place that we will be using again in future!

I have been coming here for nearly three years and have no complaints/concerns about the care given to my sister every day. She is treated like she was their relative, and I think of them as my HH family. If it was not for the care given to her, my sister would no longer be alive, and I mean this.

Mum is still a resident but in a different room now so can only hope the good care continues.

Hawkinge House Long Term Care has been a home away from home for my sister. The facility is spacious, clean and welcoming. Both the management team and staff are pleasant, caring and professional. During my visits I had opportunities to join in with planned activities, mealtimes or simply engage in private time with my sister. I appreciate the excellent care offered by Hawkinge House Long Term Care.