Hawkinge House 2nd Floor Unit

Hurricane Way, Hawkinge, Folkestone CT18 7SS
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8.6 14 Reviews
  • Hawkinge House 2nd Floor Unit, Folkestone
Hawkinge House in Folkestone provides supported living in comfortable studio suites for older adults, with the option of 24-hour nursing care when needed.

Couples are welcome, as spouses can also be accommodated so partners can remain together even if one requires extra support. Residents are encouraged to share their ideas for entertainment, activities, and outings, helping shape the lifestyle offered at the home.

The in-house chef prepares creative, freshly made meals using locally-sourced produce whenever possible. A variety of dishes are available each day, with special dietary requirements fully catered for.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Shelley Watson (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • Visitors are welcome at any time. All the home asks is that visitors sign at Reception.

Parking

  • Plenty of on-site parking available

Hawkinge House 2nd Floor Unit Reviews (14)

8.6

Hawkinge House 2nd Floor Unit has a Review Score of 8.6 (8.646) out of 10, based on 5 reviews in the last 2 years.
Over all time Hawkinge House 2nd Floor Unit has 14 reviews.

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Review from Sue S (Daughter of Resident) published on 23 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all excellent and go above and beyond for the residents, from what I have seen. I visit Mum 3-4 times a week, and they are always welcoming and include everyone as much as possible.
Reply from shelly Watson, Registered MAnager at Hawkinge House 2nd Floor Unit

Thank you so much for the lovely review. Kind regards Shelly

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Review from Cathy L (Daughter of Resident) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home where all the staff were smiley and friendly. Looked after dad well, remembering very quickly his likes and dislikes around meals. Great that mum was able to have meals with him on occasion. I thought the daily activities were wonderful, keeping residents active and mentally stimulated.
Wouldn't mind a couple of weeks there myself!
Reply from shelly Watson, Registered MAnager at Hawkinge House 2nd Floor Unit

Thank you so much for leaving us a lovely review, it is much appreciated. Kind regards

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Review from S S (Wife of Resident) published on 26 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been cared for really well, I cannot fault any of the staff. He has been happy here.
Reply from shelly Watson, Registered MAnager at Hawkinge House 2nd Floor Unit

Thank you so much for the positive feedback, it is really appreciated.

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Review from Alan H (Resident) assisted by family/friend published on 17 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't knock the place, staff lovely. And I am really happy here.
Reply from shelly Watson, Registered MAnager at Hawkinge House 2nd Floor Unit

Thank you for your lovely feedback. We love to hear about customers' experiences.

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Review from J B (Resident) published on 11 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers were excellent most providing excellent care.
Food sometimes was not hot, only warm, but was rectified quickly.
Rooms were well furnished ensuite and with a fridge in the room.
The management were very helpful with my needs. The cleaning of rooms was only satisfactory on 2nd floor.
Reply from Shelly Watson, Registered MAnager at Hawkinge House 2nd Floor Unit

Thank you so much for leaving us a review, we always take feedback and learn from all comments.

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Review from Vicky H (Daughter of Resident) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hawkinge House has been a lovely place for Mum to stay. The staff have been amazing and have gone above and beyond for our mum. The Hawkinge House team are very supportive, friendly and kind. I would highly recommend this care home for a loved one.
Reply from Shelly Watson, Registered MAnager at Hawkinge House 2nd Floor Unit

Thank you so much for the positive feedback. We always appreciate family members' feedback, as this ensures we are doing a good job.

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Review from Claire H (Daughter of Resident) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for all the kindest and caring nature of all the staff. We are always welcomed by the team at Hawkinge House. The past few months have been tough, but having Mum stay in an environment where she is safe and cared for has been so important to our family.
Thank you!
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Review from N C (Resident) published on 23 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Came to Hawkinge House 2nd Floor Unit after being in-patient at hospital, to await a care package being put in place so I could return home. I cannot fault the way I was cared for. Especially as I have no longer any use of my legs and completely rely on the staff here. The staff have been amazing every
single one of them, from management to cleaners and everyone in between. The room I had would put many hotels to shame and there are many activities to keep us occupied varying from church services to bingo, wheelchair exercises to singers. The food although not cordon bleu is excellent (I am a retired hospital chef). Well run everyone at Hawkinge House 2nd Floor Unit. Thank you all.
Reply from Shelly Watson, Registered MAnager at Hawkinge House 2nd Floor Unit

Thank you so much for your positive feedback, I will ensure I share this with the team. Hope you are settled now and you are missed by the staff.
Kind regards
Shelly

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Review from S G (Daughter of Resident) published on 27 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was admitted to Hawkinge House, and from day one, we were struck by the caring and loving atmosphere, beautiful surroundings, residents and staff - happy! We cannot express enough the five-star surroundings, suites, food, etc. The care of the staff and manager was excellent, and it was clear the
manager cares deeply for her staff and residents. Alwats going above and beyond. Every member of staff was happy, friendly and gentle and could not do enough to make a real difference. If you are considering care at Hawkinge House - don't hesitate!
Reply from Shelly Watson, Manager at Hawkinge House 2nd Floor Unit

Thank you so much for the beautiful words and for leaving us an amazing review.

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Review from Robin D (Nephew of Resident) published on 21 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased that my uncle spent time here. Well looked after, the staff are kind and caring. Also, the relatives who visited were treated with kindness and respect. Always kept up to date with his care. 5-star care.
Reply from Shelly Watson, Manager at Hawkinge House 2nd Floor Unit

Thank you so much for the positive feedback.
Kind regards.

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Review from Joyce W (Sister of Resident) published on 21 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can not express my thanks to the staff at Hawkinge House 2nd Floor Unit enough, with all the care and support they gave to my sister. Thank you so much.
Reply from Shelly Watson, Manager at Hawkinge House 2nd Floor Unit

Thank you for your lovely feedback. It is always nice to have positive feedback and we appreciate it.

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Review from Chris B (Grandson of Resident) published on 22 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As always, I have no complaints about how my grandmother is cared for. She is very happy and settled. She always says nice things about the staff. Thank you all.
Reply from shelly watson, Manager at Hawkinge House 2nd Floor Unit

Hello Chris, thank you for your feedback; it is really appreciated.
Kind regards.

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Review from M B (Daughter of Resident) published on 19 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is always well looked after and enjoys social activities.
Staff are very kind and caring.
Reply from shelly watson, Manager at Hawkinge House 2nd Floor Unit

Thank you for the lovely feedback; it is much appreciated.

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Review from J P (Daughter of Resident) published on 15 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely visit with Dad each week. Garden walks, and Duncan, the guinea pig cuddles, plus ballon gamed with other residents. Dad is so much calmer these days and very content at Hawkinge House - he has mentioned to me that he loves it here! As a family, we feel very happy that Dad has settled so well
- thank you.
Reply from shelly watson, Manager at Hawkinge House 2nd Floor Unit

Thank you so much for the lovely positive feedback.

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Current Review Score: 8.6 (8.646)

Overview of Review Score

The Review Score of 8.6 (8.646) out of 10 for Hawkinge House 2nd Floor Unit is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.9 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.729 for Hawkinge House 2nd Floor Unit is calculated as follows: ( (47 Excellents x 5) + (8 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 59 Ratings = 4.729
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.917 Points relating to the number of positive Reviews for Hawkinge House 2nd Floor Unit is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 5 Positive Reviews ÷ 12 = 0.417
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

7 Bed Vacancies

Posted: 23 Sep 2025

Rooms available, please contact the home for more information

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Awards / Recognitions (9)

Meet the Team (1)

Josin

Josin Jose

Job Title: Deputy Manager Joined: 2014

Josin is a qualified nurse and is the deputy manager for the short-term 2nd floor at Hawkinge house.
Josin qualified as a nurse in 2015 and has a wealth of knowledge within the care sector.
Josin has been with Hawkinge house since 2014.

Frequently Asked Questions about Hawkinge House 2nd Floor Unit

What types of Care is Hawkinge House 2nd Floor Unit registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hawkinge House 2nd Floor Unit have?

There are 60 Single Rooms.

What are the Facilities & Services at Hawkinge House 2nd Floor Unit?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hawkinge House 2nd Floor Unit to the centre of Folkestone?

2.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hawkinge House 2nd Floor Unit to verify any information. View our terms and conditions. Hawkinge House 2nd Floor Unit has an Enhanced Service - more info.