Hawkinge House 2nd Floor Unit

Hurricane Way, Hawkinge, Folkestone CT18 7SS
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9.3 20 Reviews
  • Hawkinge House 2nd Floor Unit, Folkestone
Hawkinge House in Hawkinge, in Folkestone, provides supported living in comfortable studio suites for older adults, with the option of 24-hour nursing care when needed.

Couples are welcome, as spouses can also be accommodated so partners can remain together even if one requires extra support. Residents are encouraged to share their ideas for entertainment, activities, and outings, helping shape the lifestyle offered at the home.

The in-house chef prepares creative, freshly made meals using locally-sourced produce whenever possible. A variety of dishes are available each day, with special dietary requirements fully catered for.
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Care Provided by Hawkinge House 2nd Floor Unit

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £2125
  • Self-Funded Residential Dementia Care: from £2125
  • Self-Funded Nursing Care: from £2125
  • Self-Funded Nursing Dementia Care: from £2125
  • RESPITE Self-Funded Residential Care: from £2125
  • RESPITE Self-Funded Residential Dementia Care: from £2125
  • RESPITE Self-Funded Nursing Care: from £2125
  • RESPITE Self-Funded Nursing Dementia Care: from £2125

Special Offer - for a limited time only. 1 week free when you join us a permanent resident. T&C's apply. Subject to Availability.

The price(s) shown are provided by the care home. Contact Hawkinge House 2nd Floor Unit for full pricing details and T&Cs.

Contact Hawkinge House 2nd Floor Unit to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Hawkinge House 2nd Floor Unit to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Shelley Watson (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • Visitors are welcome at any time. All the home asks is that visitors sign at Reception.

Parking

  • Plenty of on-site parking available

Hawkinge House 2nd Floor Unit Reviews (20)

9.3

Hawkinge House 2nd Floor Unit has a Review Score of 9.3 (9.320) out of 10, based on 10 reviews in the last 2 years.
Over all time Hawkinge House 2nd Floor Unit has 20 reviews.

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Total of 20, showing 1-20
Review from H C (Daughter of Resident) published on 10 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were made very welcome here. It wasnt anything like I thought. The place was clean and welcoming and Wendy was so lovely and put us at ease straight away. The staff were very helpful when I called in the evenings to check on Mum. I was happy to leave Mum in their care as I got a very good feeling
from Hawkinge House.The rooms were welcoming and very clean and homely. Thank you to the staff for all their hard work and care. You all made the experience so much easier for me and less stressful.
Reply from shelly Watson, Registered MAnager at Hawkinge House 2nd Floor UnitThank you so much for taking the time to share such a thoughtful review. We are delighted to hear that you felt welcomed and reassured during your visit to Hawkinge House. Creating a calm, clean, and homely environment is incredibly important to us, and its wonderful to know that this helped put you at ease.
Wendy and the team will be truly grateful for your kind words. Our staff work hard to provide compassionate, personcentred care, and knowing that you felt confident and comfortable leaving your mum with us means a great deal. We are also pleased that you found our evening updates helpful supporting families is just as important as supporting the people we care for.
Thank you again for your appreciation and trust. It was our privilege to support your mum, and were glad we could make the experience a little less stressful for you.
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Review from Sue S (Daughter of Resident) published on 4 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found the staff on the 2nd floor south of Hawkinge House to be helpful and caring. They look after mam very well, and she is happy there. Whenever I take her out, they help get her ready and transparent. There is a nice atmosphere, and the environment is very welcoming. They understand
mum's needs, habbits and listens and respects her wishes.
Reply from shelly Watson, Registered MAnager at Hawkinge House 2nd Floor UnitThank you so much for taking the time to share such a thoughtful review. We are delighted to hear that your mam is happy on 2nd Floor South and that you continue to find the team helpful, caring, and supportive.
Our staff work hard to ensure every resident feels respected, understood, and comfortable, so it is wonderful to know that your mam's needs, habits, and wishes are recognised and honoured. Creating a warm, welcoming atmosphere is something we pride ourselves on, and your feedback means a great deal to the whole team.
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Review from T P (Daughter of Resident) published on 3 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has now been at Hawkinge for a year and the care she has received from all the staff originally in PAU and now on second floor has been amazing. The individual attention that residents receive is truly outstanding. I've seen staff take the time to sit and hold someone's hand to reassure them, laugh
and joke with residents and treat them with dignity and respect at all times.
The atmosphere at Christmas was lovely with all the staff dressed in festive jumpers and a beautifully decorated table ready for lunch which itself looked delicious!
Mum recently celebrated her birthday and we arrived just in time to celebrate with the staff who provided cake, a card and a present! It was a really lovely gesture and made the day special for mum.
It's been a really tough year for us as a family but knowing that mum is safe and well cared for has made all the difference.
Reply from shelly Watson, Registered MAnager at Hawkinge House 2nd Floor UnitThank you so much for taking the time to share such a heartfelt review. It means a great deal to all of us at Hawkinge House to know that your mum has felt safe, supported, and well cared for over the past year.
We are delighted to hear that the teams in both PAU and on the second floor have made a positive difference to your mum's wellbeing. Our staff take great pride in offering personalised, compassionate care, and your comments about the meaningful moments-holding a hand, sharing a laugh, offering reassurance-truly reflect what we strive for every day.
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Review from D S (Son of Resident) published on 25 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum's stay here has been very nice, although her experience has been limited as far as activities because she is bedbound. I would like to say the care and attention from the staff has been second to none, always friendly and very attentive to my mum's specific level of care needs. Thank you very much.
Reply from shelly Watson, Registered MAnager at Hawkinge House 2nd Floor UnitThank you for your lovely feedback. I will share the feedback with the care staff.
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Review from Teresa H (Mother of Resident) published on 10 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are wonderful, helpful and always there to help. The place is clean. Drop of hat staff help. Lovely place. My son would like to stay forever.
Reply from lilly mcneill, Marketing Apprenticeship at Hawkinge House 2nd Floor UnitWe're delighted to hear that you've found our staff so helpful and that you're pleased with the cleanliness of the home. Knowing that your son feels so comfortable and happy here truly means a lot to us. Your feedback is greatly appreciated and will be shared with the team.
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Review from Karimah B (Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Amazing staff.
Reply from shelly Watson, Registered MAnager at Hawkinge House 2nd Floor UnitThank you so much for taking the time to leave us a review.

Kind regards
Shelly
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Review from Jane B (Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent.
Reply from shelly Watson, Registered MAnager at Hawkinge House 2nd Floor UnitHello Jane
Thank you for taking the time to leave us a review.
Kind regards
Shelly
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Review from Cathy L (Daughter of Resident) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home where all the staff were smiley and friendly. Looked after dad well, remembering very quickly his likes and dislikes around meals. Great that mum was able to have meals with him on occasion. I thought the daily activities were wonderful, keeping residents active and mentally stimulated.
Wouldn't mind a couple of weeks there myself!
Reply from shelly Watson, Registered MAnager at Hawkinge House 2nd Floor UnitThank you so much for leaving us a lovely review, it is much appreciated. Kind regards
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Review from S S (Wife of Resident) published on 26 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been cared for really well, I cannot fault any of the staff. He has been happy here.
Reply from shelly Watson, Registered MAnager at Hawkinge House 2nd Floor UnitThank you so much for the positive feedback, it is really appreciated.
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Review from Alan H (Resident) assisted by family/friend published on 17 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't knock the place, staff lovely. And I am really happy here.
Reply from shelly Watson, Registered MAnager at Hawkinge House 2nd Floor UnitThank you for your lovely feedback. We love to hear about customers' experiences.
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Review from J B (Resident) published on 11 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers were excellent most providing excellent care.
Food sometimes was not hot, only warm, but was rectified quickly.
Rooms were well furnished ensuite and with a fridge in the room.
The management were very helpful with my needs. The cleaning of rooms was only satisfactory on 2nd floor.
Reply from Shelly Watson, Registered MAnager at Hawkinge House 2nd Floor UnitThank you so much for leaving us a review, we always take feedback and learn from all comments.
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Review from Vicky H (Daughter of Resident) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hawkinge House has been a lovely place for Mum to stay. The staff have been amazing and have gone above and beyond for our mum. The Hawkinge House team are very supportive, friendly and kind. I would highly recommend this care home for a loved one.
Reply from Shelly Watson, Registered MAnager at Hawkinge House 2nd Floor UnitThank you so much for the positive feedback. We always appreciate family members' feedback, as this ensures we are doing a good job.
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Review from Claire H (Daughter of Resident) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for all the kindest and caring nature of all the staff. We are always welcomed by the team at Hawkinge House. The past few months have been tough, but having Mum stay in an environment where she is safe and cared for has been so important to our family.
Thank you!
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Review from N C (Resident) published on 23 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Came to Hawkinge House 2nd Floor Unit after being in-patient at hospital, to await a care package being put in place so I could return home. I cannot fault the way I was cared for. Especially as I have no longer any use of my legs and completely rely on the staff here. The staff have been amazing every
single one of them, from management to cleaners and everyone in between. The room I had would put many hotels to shame and there are many activities to keep us occupied varying from church services to bingo, wheelchair exercises to singers. The food although not cordon bleu is excellent (I am a retired hospital chef). Well run everyone at Hawkinge House 2nd Floor Unit. Thank you all.
Reply from Shelly Watson, Registered MAnager at Hawkinge House 2nd Floor UnitThank you so much for your positive feedback, I will ensure I share this with the team. Hope you are settled now and you are missed by the staff.
Kind regards
Shelly
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Review from S G (Daughter of Resident) published on 27 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was admitted to Hawkinge House, and from day one, we were struck by the caring and loving atmosphere, beautiful surroundings, residents and staff - happy! We cannot express enough the five-star surroundings, suites, food, etc. The care of the staff and manager was excellent, and it was clear the
manager cares deeply for her staff and residents. Alwats going above and beyond. Every member of staff was happy, friendly and gentle and could not do enough to make a real difference. If you are considering care at Hawkinge House - don't hesitate!
Reply from Shelly Watson, Manager at Hawkinge House 2nd Floor UnitThank you so much for the beautiful words and for leaving us an amazing review.
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Review from Robin D (Nephew of Resident) published on 21 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased that my uncle spent time here. Well looked after, the staff are kind and caring. Also, the relatives who visited were treated with kindness and respect. Always kept up to date with his care. 5-star care.
Reply from Shelly Watson, Manager at Hawkinge House 2nd Floor UnitThank you so much for the positive feedback.
Kind regards.
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Review from Joyce W (Sister of Resident) published on 21 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can not express my thanks to the staff at Hawkinge House 2nd Floor Unit enough, with all the care and support they gave to my sister. Thank you so much.
Reply from Shelly Watson, Manager at Hawkinge House 2nd Floor UnitThank you for your lovely feedback. It is always nice to have positive feedback and we appreciate it.
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Review from Chris B (Grandson of Resident) published on 22 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As always, I have no complaints about how my grandmother is cared for. She is very happy and settled. She always says nice things about the staff. Thank you all.
Reply from shelly watson, Manager at Hawkinge House 2nd Floor UnitHello Chris, thank you for your feedback; it is really appreciated.
Kind regards.
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Review from M B (Daughter of Resident) published on 19 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is always well looked after and enjoys social activities.
Staff are very kind and caring.
Reply from shelly watson, Manager at Hawkinge House 2nd Floor UnitThank you for the lovely feedback; it is much appreciated.
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Review from J P (Daughter of Resident) published on 15 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely visit with Dad each week. Garden walks, and Duncan, the guinea pig cuddles, plus ballon gamed with other residents. Dad is so much calmer these days and very content at Hawkinge House - he has mentioned to me that he loves it here! As a family, we feel very happy that Dad has settled so well
- thank you.
Reply from shelly watson, Manager at Hawkinge House 2nd Floor UnitThank you so much for the lovely positive feedback.
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Current Review Score: 9.3 (9.320)

Overview of Review Score

The Review Score of 9.3 (9.320) out of 10 for Hawkinge House 2nd Floor Unit is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.737 for Hawkinge House 2nd Floor Unit is calculated as follows: ( (93 Excellents x 5) + (21 Goods x 4) + (3 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 118 Ratings = 4.737
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.583 Points relating to the number of positive Reviews for Hawkinge House 2nd Floor Unit is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 = 3.75
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 10 Positive Reviews ÷ 12 = 0.833
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

10 Bed Vacancies

Posted: 07 Apr 2026

Rooms available, please contact the home for more information

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Awards / Recognitions (9)

Meet the Team (3)

Shelly

Shelly Watson

Job Title: Home Manager Joined: 2022

With over 21 years of experience in the care sector, I have built a career dedicated to delivering exceptional standards of care and support. Currently, I serve as the Registered Manager for the Short-Term Care Unit at Hawkinge House, a role I have held for 3.5 years. In this position, I lead a team committed to providing high-quality, person-centred care that meets the diverse needs of our residents.


Starting my career as a carer, I have progressed through various roles, gaining hands-on experience and a deep understanding of the sector. My passion for care stems from its rewarding nature and the unique challenges and opportunities it presents every day. I am committed to fostering a culture of compassion, professionalism, and continuous improvement.

Jismy

Jismy John

Job Title: Deputy Manager

It’s been nearly 8 years since I started working here at Hawkinge House. I began my journey as a Registered Nurse, and today, standing as one of the Deputy Managers of the home, I feel both proud and grateful. Being able to care for people every single day has shaped me not just professionally, but personally as well.


Working in care has taught me the true meaning of compassion, patience, and responsibility. Every resident carries a story, and being trusted to support them through some of their most vulnerable moments is a privilege I never take for granted. The challenges have been many, but the rewards, seeing a smile, providing comfort, and making someone feel heard, have always outweighed them.


This field has helped me grow into a stronger person, and I am honoured to be part of a team that makes a real difference in people’s lives. I look forward to continuing this journey and contributing to the quality of care our residents deserve.

Josin

Josin Jose

Job Title: Deputy Manager Joined: 2014

Josin is a qualified nurse and is the deputy manager for the short-term 2nd floor at Hawkinge house.
Josin qualified as a nurse in 2015 and has a wealth of knowledge within the care sector.
Josin has been with Hawkinge house since 2014.

Frequently Asked Questions about Hawkinge House 2nd Floor Unit

What types of Care is Hawkinge House 2nd Floor Unit registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hawkinge House 2nd Floor Unit have?

There are 60 Single Rooms.

What are the Facilities & Services at Hawkinge House 2nd Floor Unit?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hawkinge House 2nd Floor Unit to the centre of Folkestone?

2.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hawkinge House 2nd Floor Unit to verify any information. View our terms and conditions. Hawkinge House 2nd Floor Unit has an Enhanced Service - more info.