Hawkinge House & PAU

Some one has to be their voice.

Lovely home where all the staff were smiley and friendly. Looked after dad well, remembering very quickly his likes and dislikes around meals. Great that mum was able to have meals with him on occasion. I thought the daily activities were wonderful, keeping residents active and mentally stimulated. Wouldn't mind a couple of weeks there myself!

My husband has been cared for really well, I cannot fault any of the staff. He has been happy here.

Whenever we visited my brother he was well cared for by cheerful, pleasant staff. Also my husband and I were treated with courtesy by the staff. We know he was safe, warm, well fed and cared for. Prior to going to the care home he lived alone, in a cold home unable to look after himself. He is in the best possible place.

I can't knock the place, staff lovely. And I am really happy here.

In addition, it was a really simple process to get him accepted and comfortable.

All the care staff was excellent in dealing with my mother during her 4-week stay. Special mention to a certain member of staff whose sunny and friendly disposition was a joy to behold. It was a pleasure to visit as a relative and we were always made to feel welcome from the first point of contact with the receptionist, through all of the care team and the management. The management team, one of them particularly kept us well informed about my mother's progress and it was lovely to see my mother gain strength and ability to return to her own home which is what she wanted after a long spell in hospital. Thank you. It was much appreciated by the family.

From the moment we walked into Hawkinge House we felt welcomed. All staff were very caring and helpful. My dad was very well looked after. Staff were very good at letting you know how things were going. Phone calls to let you know how things were going. Phone calls to let you know of any changes. When my dad died, the phone calls were full of sympathy and what to do next. We could not fault the home.

The management were very helpful with my needs. The cleaning of rooms was only satisfactory on 2nd floor.

Hawkinge House has been a lovely place for Mum to stay. The staff have been amazing and have gone above and beyond for our mum. The Hawkinge House team are very supportive, friendly and kind. I would highly recommend this care home for a loved one.

Thank you!

My aunt is currently being cared for in The Proactive Assessment unit and I cannot fault the care she is receiving. I have found the staff, whether they are office staff or part of the care team, to be courteous, professional and friendly. I have always been greeted on arrival and made to feel welcome. The unit is clean and bright. My aunt has been offered the opportunity to engage in many varied activities. Any queries I have had have been dealt with promptly and efficiently.

The Police are involved and have reprimanded them for not having proper procedures. Care was okay, but it really matters that you can trust the staff and managers throughout. Now I have to get lawyers involved.

Came to Hawkinge House 2nd Floor Unit after being in-patient at hospital, to await a care package being put in place so I could return home. I cannot fault the way I was cared for. Especially as I have no longer any use of my legs and completely rely on the staff here. The staff have been amazing every single one of them, from management to cleaners and everyone in between. The room I had would put many hotels to shame and there are many activities to keep us occupied varying from church services to bingo, wheelchair exercises to singers. The food although not cordon bleu is excellent (I am a retired hospital chef). Well run everyone at Hawkinge House 2nd Floor Unit. Thank you all.

My husband has been in Hawkinge House since April last year. The staff are very friendly and professional most importantly listen to any of your concerns you have regarding your loved one. When my husband moved into Hawkinge House I was apprehensive but was put at ease straight away from the time I went to view Hawkinge House to the time my husband moved in and a year later still feel the same. I am always involved regarding my husband's care and needs and it is so nice to see him happy. I have looked around many nursing homes and Hawkinge House in my opinion is outstanding from the manager to the nursing and care staff.

Mum has been resident in this care home for two years now ( through the pandemic) Apart from the caring frontline staff and their senior staff for a diverse staff team that Mum loves - share has been well cared for and treated as an individual. I think the most influential positive factor for me is that the care home followed the guidelines correctly during the pandemic; essential caregiver status was upheld and monitoring and safety was followed. Making sure that individuals for to see their loved ones (which accounts for more than words can say) and upholds the dignity and values of those with support needs. Hats off to Hawkinge House for respecting this need where the majority of care homes failed miserably and where people suffer. Want to add the new manager has my confidence in reviewing and making positive changes so far!

Mum was admitted to Hawkinge House, and from day one, we were struck by the caring and loving atmosphere, beautiful surroundings, residents and staff - happy! We cannot express enough the five-star surroundings, suites, food, etc. The care of the staff and manager was excellent, and it was clear the manager cares deeply for her staff and residents. Alwats going above and beyond. Every member of staff was happy, friendly and gentle and could not do enough to make a real difference. If you are considering care at Hawkinge House - don't hesitate!

Very pleased that my uncle spent time here. Well looked after, the staff are kind and caring. Also, the relatives who visited were treated with kindness and respect. Always kept up to date with his care. 5-star care.

My mum spent her final months at Hawkinge Care Home, following discharge from hospital. I cannot praise the staff at Hawkinge House highly enough, for the outstanding level of care, kindness and attention they have provided to both my mum and myself, during this time. The Staff at Hawkinge House are professional, empathic, sincere and caring. Nothing is too much trouble. They all gave my mum their undivided attention and fully supported me through what has been an emotionally distressing and challenging time. The level of commitment from the staff, is outstanding. There is always someone on call to assist with anything. The standards are high. The meals varied and exceptional. There are snacks and drinks available all day. The home is spacious, clean and homely, with a warm and welcoming atmosphere. Residents are encouraged to make their suite into their own home, which we did. I looked at many nursing homes in the area and Hawkinge House stands out from them all!

I can not express my thanks to the staff at Hawkinge House 2nd Floor Unit enough, with all the care and support they gave to my sister. Thank you so much.