






Located in the village of Hawkinge, just outside Folkestone, Hawkinge House is a purpose-built care home designed to provide high-quality care in a comfortable and contemporary setting. The home offers personalised residential, nursing, dementia, and respite care, with 184 spacious studio suites that promote both independence and privacy while ensuring expert support is available around the clock.
Residents benefit from compassionate 24-hour nursing care and specialist dementia support, delivered by an...
Care Provided by Hawkinge House & PAU
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 177 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Special Offer - Receive £200 off per week for the first 12 weeks when you move in as a permanent resident - For a limited time only. T&C's apply. Subject to Availability.
The price(s) shown are provided by the care home. Contact Hawkinge House & PAU for full pricing details and T&Cs.
Contact Hawkinge House & PAU to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Hartford Care Group Ltd
- Private Owned
Person in charge
- Shelly Watson(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2014
- Last Refurbishment: 2024
- Number of floors: 1
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Visiting
- Visitors are welcome at any time. All the home asks is that visitors sign at Reception.
Parking
- Plenty of on-site parking available
Hawkinge House & PAU Reviews (64)
Hawkinge House & PAU has a Review Score of 9.7 (9.714) out of 10, based on 37 reviews in the last 2 years.
Over all time Hawkinge House & PAU has 64 reviews.
Mum's stay here has been very nice, although her experience has been limited as far as activities because she is bedbound. I would like to say the care and attention from the staff has been second to none, always friendly and very attentive to my mum's specific level of care needs. Thank you very much.
Thank you for your lovely feedback. I will share the feedback with the care staff.
I could not wish for a better provider to look after my daughter, thank you so much. 1st class.
Thank you so much for your kind words. We're truly honoured to be caring for your daughter and delighted to hear you feel she is receiving first-class support. Thank you for placing your trust in us, it's a privilege for us to support your daughter and your family.
The staff are wonderful, helpful and always there to help. The place is clean. Drop of hat staff help. Lovely place. My son would like to stay forever.
We're delighted to hear that you've found our staff so helpful and that you're pleased with the cleanliness of the home. Knowing that your son feels so comfortable and happy here truly means a lot to us. Your feedback is greatly appreciated and will be shared with the team.
Can't fault any of it. No complaints. Staff and care marvelous.
Thank you for your feedback. It is much appreciated and we are glad that you are happy with the care.
Amazing staff.
Thank you so much for taking the time to leave us a review.
Kind regardsShelly
Excellent.
Thank you for taking the time to leave us a review.
Kind regards
Shelly
My father was in the long term care for just under two years suffering from dementia. Dad was a very difficult person and sadly his dementia made him verbally and physically challenging. The management team and all the staff were so supportive our family throughout the whole journey. As one of the family visited Dad every day we got to know the staff and they were always friendly and so compassionate even when Dad was so challenging. He had a great bright room the cleaning team worked tirelessly to keep the standards up. Dad always enjoyed his meals and as he declined the staff and I tried so many different options to get nutrients into dad. The entertainment team tried with dad but he was happy to be in his room with the TV but the team would still pop into see him On a personal note as Dad declined and we spent more time with him the compassion we were shown by all the staff was so touching.as Dad declined we were shown compassion and support the whole time. Thank you all
It was a pleasure getting to know your Dad and all the family.
To receive a review of this nature really makes us feel that we do a great job here, the whole staff team are dedicated in ensuring residents and their families feel valued, cared for and respected.
Thank you once again.
Regards Brenda and her daughter Elaine x
Thank you very much for your kind feedback, we are very glad that you were all happy with the care received.
The home is cleaned to a brilliant standard and the food is always well presented and looks very tasty.
The premises are maintained very well and the gardens give a lovely view.
Thank you for your feedback, we are very glad you are happy with the care your dad has received.
They go out of their way to help in all aspects.
Nothing is too much for any of them.
The office staff were very helpful when asking them questions as to where we go next with our elderly mums needs.
Thank you for your feedback. We are very glad you are happy with the care.
Dementia progresses and takes on so many forms and the way the staff have adapted to our mums needs as her dementia has progressed is so touching and heartfelt. We as a family are always informed and updated on anything that may affect our mums health and wellbeing.
There are many activities which take place throughout the week from singing, karaoke, arts and crafts and sensory activities. Whichever activity is taking place the staff will always find a way of including everybody.
Our Dad goes in almost every day to spend time with mum and the staff have become extended family. Thank you all for your kindness it is so appreciated.
I will pass on your kind words and thanks to the team.
Dad has been in long term care on the ground floor for almost nine months. He has a slow form of motor neurone disease and is 85 years old. Since moving into Hawkinge House, the staff have been extremely attentive and caring towards his needs. From the management & admin team, to the nurses, frontline carers, entertainers, cleaners, chefs and maintenance crew, their experience, professionalism and friendliness towards residents, families and friends is second to none. With Dad's condition continuously worsening, the staff have been proactive in liaising with medical professionals and keeping us informed at every step. I am very pleased that Dad was welcomed into Hawkinge House and the transition was seamless. Although Dad cannot communicate like most residents there is always an underlying sense of friendship & community. We appreciate the hard work that goes into maintaining these standards from day to day and would like to thank the entire team for their ongoing efforts.
Thank you for your lovely review of our home. It really is a privilege to care for your father and I know the entire team are committed in providing him with the best care possible. Thank you again.
I have always found the staff to be friendly and helpful. The standards of hygiene are very high, and I am always kept in touch with how my Uncle is doing. He is not the easiest of residents, but the staff always treat him with respect and dignity. I would highly recommend this home to others and cannot speak highly enough of the staff.
Thank you for taking the time to write such a lovely review. I will ensure I will share this with this with the team.
Some one has to be their voice.
Thank you for your review, the issues you have raised have been passed on to the relevant manager who would be happy to discuss these with you further.
Lovely home where all the staff were smiley and friendly. Looked after dad well, remembering very quickly his likes and dislikes around meals. Great that mum was able to have meals with him on occasion. I thought the daily activities were wonderful, keeping residents active and mentally stimulated. Wouldn't mind a couple of weeks there myself!
Thank you so much for leaving us a lovely review, it is much appreciated. Kind regards
My husband has been cared for really well, I cannot fault any of the staff. He has been happy here.
Thank you so much for the positive feedback, it is really appreciated.
Whenever we visited my brother he was well cared for by cheerful, pleasant staff. Also my husband and I were treated with courtesy by the staff. We know he was safe, warm, well fed and cared for. Prior to going to the care home he lived alone, in a cold home unable to look after himself. He is in the best possible place.
I can't knock the place, staff lovely. And I am really happy here.
Thank you for your lovely feedback. We love to hear about customers' experiences.
Whilst he was there the care was excellent, staff were professional and extremely courteous.
Dad enjoyed his stay and wanted to stay longer.
In addition, it was a really simple process to get him accepted and comfortable.
Many thanks for the review of Hawkinge House Nursing Home.
All the care staff was excellent in dealing with my mother during her 4-week stay. Special mention to a certain member of staff whose sunny and friendly disposition was a joy to behold. It was a pleasure to visit as a relative and we were always made to feel welcome from the first point of contact with the receptionist, through all of the care team and the management. The management team, one of them particularly kept us well informed about my mother's progress and it was lovely to see my mother gain strength and ability to return to her own home which is what she wanted after a long spell in hospital. Thank you. It was much appreciated by the family.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hawkinge House & PAU.
There are no upcoming events for Hawkinge House & PAU.
Awards / Recognitions (9)
- 28 Feb 2023Recipient: Hartford Care Group Ltd
- 30 Jun 2022Recipient: Hartford Care Group Ltd
- 30 Jun 2021Recipient: Hartford Care Group Ltd
Accreditations
There are no accreditations posted yet for Hawkinge House & PAU.
Meet the Team (5)

Our Long Term Care unit offers a true home for life for residents needing ongoing nursing support. Each of our 62 spacious suites features a kitchenette and living area, giving residents genuine independence within a safe, supportive environment. Ground floor suites open directly onto our landscaped gardens, while our second floor features "The Village", a welcoming community space with its own pub, hair salon, activities room and patio terrace. Daily life is shaped around residents' preferences. Our activities team creates a varied programme including entertainment, gentle exercise, arts and crafts, and regular outings. Our in-house chef prepares fresh meals daily, with choices to suit all tastes and dietary requirements, and freshly baked cakes every afternoon. We welcome couples who wish to stay together, even when their care needs differ significantly. Our 24-hour nursing team, led by qualified nurses, ensures expert clinical care is always available while maintaining the warm, homely atmosphere that makes Hawkinge House special.

I started my journey in adult care in 2004 when I joined the industry as a care worker in the community, previous to this I had managed a dental practice but felt that a career in Social Care would be more rewarding. Since that time, I have worked my way through the industry to become an Operations Director, and then, finally, in June 2020, I joined Hawkinge House PAU as the Registered Manager of the brand-new service. Hawkinge House PAU is an assessment unit for patients that are leaving an acute hospital setting and require a period of assessment to establish their longer-term care needs. I am passionate about giving the best possible care to every patient that comes through our doors, regardless of their situation. It is always my aim to ensure that every patient who comes through the PAU feels heard and safe. I am supported by an amazing team that has a wealth of experience in the industry and shares the same goals and aspirations for the care that we deliver that I do.

With over 21 years of experience in the care sector, I have built a career dedicated to delivering exceptional standards of care and support. Currently, I serve as the Registered Manager for the Short-Term Care Unit at Hawkinge House, a role I have held for 3.5 years. In this position, I lead a team committed to providing high-quality, person-centred care that meets the diverse needs of our residents.
Starting my career as a carer, I have progressed through various roles, gaining hands-on experience and a deep understanding of the sector. My passion for care stems from its rewarding nature and the unique challenges and opportunities it presents every day. I am committed to fostering a culture of compassion, professionalism, and continuous improvement.

It’s been nearly 8 years since I started working here at Hawkinge House. I began my journey as a Registered Nurse, and today, standing as one of the Deputy Managers of the home, I feel both proud and grateful. Being able to care for people every single day has shaped me not just professionally, but personally as well.
Working in care has taught me the true meaning of compassion, patience, and responsibility. Every resident carries a story, and being trusted to support them through some of their most vulnerable moments is a privilege I never take for granted. The challenges have been many, but the rewards- seeing a smile, providing comfort, and making someone feel heard- have always outweighed them.
This field has helped me grow into a stronger person, and I am honoured to be part of a team that makes a real difference in people’s lives. I look forward to continuing this journey and contributing to the quality of care our residents deserve.

Josin has been with Hawkinge House since 2014. He is a qualified nurse and is the deputy manager for the short-term 2nd floor at Hawkinge House. He qualified as a nurse in 2015 and has a wealth of knowledge within the care sector.
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