






Located in the village of Hawkinge, just outside Folkestone, Hawkinge House is a purpose-built care home designed to provide high-quality care in a comfortable and contemporary setting. The home offers personalised residential, nursing, dementia, and respite care, with 184 spacious studio suites that promote both independence and privacy while ensuring expert support is available around the clock.
Residents benefit from compassionate 24-hour nursing care and specialist dementia support, delivered by an...
Care Provided by Hawkinge House & PAU
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 177 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Special Offer - Receive £200 off per week for the first 12 weeks when you move in as a permanent resident - For a limited time only. T&C's apply. Subject to Availability.
The price(s) shown are provided by the care home. Contact Hawkinge House & PAU for full pricing details and T&Cs.
Contact Hawkinge House & PAU to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Hartford Care Group Ltd
- Private Owned
Person in charge
- Shelly Watson(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2014
- Last Refurbishment: 2024
- Number of floors: 1
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Visiting
- Visitors are welcome at any time. All the home asks is that visitors sign at Reception.
Parking
- Plenty of on-site parking available
Hawkinge House & PAU Reviews (64)
Hawkinge House & PAU has a Review Score of 9.7 (9.714) out of 10, based on 37 reviews in the last 2 years.
Over all time Hawkinge House & PAU has 64 reviews.
Dad has settled well here, staff have been amazing helping him to adjust. Communication is excellent with managers, staff and nurses. We know dad is safe, supported and in an environment committed to making the days a little easier.
Thank you for taking the time to send a review. Your kind comments are gratefully received.
She enjoys the home cooked food and the staff are very friendly and caring to all residents.
Staffing levels are very good and the team keep me fully updated promptly on any important matters relating to my Mother's care.
The team have daily activities with a diverse range of interest including singing, crafts, exercising, church services, bingo and much more!
Hawkinge House is a credit to the management team and all the devoted staff there.
Thank you for taking the time to provide a review. We really do appreciate your kind comments and I will ensure the team are made aware of what you have said. Thank you once again.
I came in with a broken ankle because I live a bungalow with 10 steps to the front door. In total, I spent 6 Nov 2025 and was discharged 6 Feb 2026. I have a lot of respected to your staff and wish them a happy summer. Kind regards to all kitchen staff, the food was great.
Thank you for your kind review. We are delighted to hear that you had a positive experience during your stay with us and that our team was able to support you throughout your recovery.
Your lovely comments about our staff and kitchen team are greatly appreciated, and we will be sure to pass them...
I want to send my sincere thanks for the outstanding care provided by the team in Short Term Care 2nd Floor North for looking after my Auntie Rosalind so very well. From start to finish the care, support, food, cleanliness, activities and kindness that my auntie received have been just excellent. Nothing has been too much trouble for anyone and any challenges that happened along the way were resolved swiftly and carefully. Both I and my auntie have been genuinely impressed with the experience you provide residents as Hawkinge House, and we are both very grateful for everything you have done. Everyone works so hard and is so very kind. Thank you for everything.
Your feedback means a great deal to us, and it is wonderful to know that the...
My dads been in Hawkinge house a few months, the care is first class, the staff are such friendly caring people looking after the patients and making visitors very welcome to join in what Evers going on, the office staff are always available to chat to and always there to help with everything big or small. I cannot fault Hawkinge house
Many thanks for your kind words. It means the world to us that you are happy with the care for your loved one.
Every day, I leave the care home feeling reassured and confident that my grandad is safe, happy, and receiving the very best care. The staff go above and beyond to ensure his wellbeing, dignity, and comfort are always their top priority.
I would also like to give a special thank you to Charlotte and Diane in the office. They always make time for us as a family, no matter how busy they are, and consistently do their very best to reassure us regarding my grandad's welfare and safety during what has been a very difficult time. Their kindness, understanding, and support mean so much to us.
Hawkinge House is a wonderful care home with a dedicated team who genuinely care about their residents and families. I would 100% recommend
Many thanks for your kind words. It means so much to us that you are happy with the care your loved one receives.
The facilities are very good, it is a well desinged building. However, what matters is the quality of care and staff. I believe the staff are quite wonderful, demonstrating genuine dedication to their job, showing great care for my brother, respecting his dignity and treating him as an individual. It has been a great relief to have him in such a place for his respite care period. I would recommend it to anyone who can afford such care. In particular, carer Milan has been exceptional.
We are delighted to hear that you were happy with the facilities, and more importantly, with the care and support your brother received during his respite stay. Providing high-quality, person-centred care while maintaining dignity and...
Mum was looked after very well. All of her needs were attended to. We felt she was content in her room.
Thank you for your lovely feedback. We are pleased to hear that your mum was well cared for and that all of her needs were attended to. Ensuring our residents feel comfortable, safe, and content is at the heart of everything we do, so it is wonderful to know that your mum was happy in her room. We greatly appreciate your kind words and the trust you placed in our team.
I am very happy with the effort and care used by the care team at Hawkinge House. They have gone to great lengths to make my dad comfortable and secure, and always kept me informed of all possible updates.
Thank you for taking the time to write a review. We are so pleased you are happy with the care your Father receives and will make sure the staff are made aware of your comments.
After a 4 week stay, it has been so reassuring to see how well the staff have treated my father. Everyone has been wonderful, and very professional.
Hawkinge House has been a fantastic place that we will be using again in future!
We take...
I have been coming here for nearly three years and have no complaints/concerns about the care given to my sister every day. She is treated like she was their relative, and I think of them as my HH family. If it was not for the care given to her, my sister would no longer be alive, and I mean this.
Thank you for your lovely review. The team are dedicated, caring and loyal and look after our residents as if they are family. I will pass on your review to them all.
Well briefed with changes or adjustments to Mums care & always responsive to questions or worries we have about anything no matter how small.
Always a happy cheery environment and genuine care shown to the residents.
Mum is still a resident but in a different room now so can only hope the good care continues.
Thank you for your feedback, we are very pleased that you have been happy with the care.
Hawkinge House Long Term Care has been a home away from home for my sister. The facility is spacious, clean and welcoming. Both the management team and staff are pleasant, caring and professional. During my visits I had opportunities to join in with planned activities, mealtimes or simply engage in private time with my sister. I appreciate the excellent care offered by Hawkinge House Long Term Care.
Thank you for your kind review. It is a pleasure to care for your sister and I will ensure the team are made aware of your feedback.
We have been very pleased with Mum's stay at Hawkinge House. She had a lovely big room, the carers were very kind, and the PAU team were really helpful. The physio team were also very helpful and supportive.
Many thanks for your feedback, we really appreciate it and are glad that your mum enjoyed her stay with us.
I want to write and compliment the chef and catering department on the variety and good food. She loves fresh fruit salad and has a bowl daily.
She needs good nutrition to aid her condition and to see her excited to have her meals and eat them with relish, just shows how good the food has been.
Thank you.
The only negative I have for this care home would be the administrative team that booked the ambulance for my sister, they made many errors, which caused lots of unnecessary stress for my sister and for our family.
In terms of the administrative team this is a different department to myself but I will pass on your feedback.
Thanks to the friendly staff and wonderful food, I know that my recovery has been very positive.
I feel safe, well cared for and valued by the carers who always have a smile which is so important.
The choice and quality of the meals has been fantastic and the highlight of my day.
Thank you all so much
Thank you for your lovely review. I will make sure the staff particularly the kitchen team are made aware of your very positive comments.
We were made very welcome here. It wasnt anything like I thought. The place was clean and welcoming and Wendy was so lovely and put us at ease straight away. The staff were very helpful when I called in the evenings to check on Mum. I was happy to leave Mum in their care as I got a very good feeling from Hawkinge House.The rooms were welcoming and very clean and homely. Thank you to the staff for all their hard work and care. You all made the experience so much easier for me and less stressful.
Thank you so much for taking the time to share such a thoughtful review. We are delighted to hear that you felt welcomed and reassured during your visit to Hawkinge House. Creating a calm, clean, and homely environment is incredibly important to us, and its wonderful to know that this helped put...
My father appears happy, says the staff are lovely. His appearance when visiting is always neat, always makes an extra effort when my father is going out. Food is enough for his appetite. The home is always clean and tidy. The staff are always friendly and helpful.
Thank you for your kind review. We are delighted to hear that your father is happy and speaks so positively about our team. It is wonderful to know that the staff's care and attention, particularly in helping him look his best when going out, have made a positive difference.
We are also pleased...
I have always found the staff on the 2nd floor south of Hawkinge House to be helpful and caring. They look after mam very well, and she is happy there. Whenever I take her out, they help get her ready and transparent. There is a nice atmosphere, and the environment is very welcoming. They understand mum's needs, habbits and listens and respects her wishes.
Our staff work hard to ensure every resident feels respected, understood, and...
The atmosphere at Christmas was lovely with all the staff dressed in festive jumpers and a beautifully decorated table ready for lunch which itself looked delicious!
Mum recently celebrated her birthday and we arrived just in time to celebrate with the staff who provided cake, a card and a present! It was a really lovely gesture and made the day special for mum.
It's been a really tough year for us as a family but knowing that mum is safe and well cared for has made all the difference.
We are delighted to hear that the teams in both PAU and on the second floor have made...
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hawkinge House & PAU.
There are no upcoming events for Hawkinge House & PAU.
Awards / Recognitions (9)
- 28 Feb 2023Recipient: Hartford Care Group Ltd
- 30 Jun 2022Recipient: Hartford Care Group Ltd
- 30 Jun 2021Recipient: Hartford Care Group Ltd
Accreditations
There are no accreditations posted yet for Hawkinge House & PAU.
Meet the Team (5)

Our Long Term Care unit offers a true home for life for residents needing ongoing nursing support. Each of our 62 spacious suites features a kitchenette and living area, giving residents genuine independence within a safe, supportive environment. Ground floor suites open directly onto our landscaped gardens, while our second floor features "The Village", a welcoming community space with its own pub, hair salon, activities room and patio terrace. Daily life is shaped around residents' preferences. Our activities team creates a varied programme including entertainment, gentle exercise, arts and crafts, and regular outings. Our in-house chef prepares fresh meals daily, with choices to suit all tastes and dietary requirements, and freshly baked cakes every afternoon. We welcome couples who wish to stay together, even when their care needs differ significantly. Our 24-hour nursing team, led by qualified nurses, ensures expert clinical care is always available while maintaining the warm, homely atmosphere that makes Hawkinge House special.

I started my journey in adult care in 2004 when I joined the industry as a care worker in the community, previous to this I had managed a dental practice but felt that a career in Social Care would be more rewarding. Since that time, I have worked my way through the industry to become an Operations Director, and then, finally, in June 2020, I joined Hawkinge House PAU as the Registered Manager of the brand-new service. Hawkinge House PAU is an assessment unit for patients that are leaving an acute hospital setting and require a period of assessment to establish their longer-term care needs. I am passionate about giving the best possible care to every patient that comes through our doors, regardless of their situation. It is always my aim to ensure that every patient who comes through the PAU feels heard and safe. I am supported by an amazing team that has a wealth of experience in the industry and shares the same goals and aspirations for the care that we deliver that I do.

With over 21 years of experience in the care sector, I have built a career dedicated to delivering exceptional standards of care and support. Currently, I serve as the Registered Manager for the Short-Term Care Unit at Hawkinge House, a role I have held for 3.5 years. In this position, I lead a team committed to providing high-quality, person-centred care that meets the diverse needs of our residents.
Starting my career as a carer, I have progressed through various roles, gaining hands-on experience and a deep understanding of the sector. My passion for care stems from its rewarding nature and the unique challenges and opportunities it presents every day. I am committed to fostering a culture of compassion, professionalism, and continuous improvement.

It’s been nearly 8 years since I started working here at Hawkinge House. I began my journey as a Registered Nurse, and today, standing as one of the Deputy Managers of the home, I feel both proud and grateful. Being able to care for people every single day has shaped me not just professionally, but personally as well.
Working in care has taught me the true meaning of compassion, patience, and responsibility. Every resident carries a story, and being trusted to support them through some of their most vulnerable moments is a privilege I never take for granted. The challenges have been many, but the rewards- seeing a smile, providing comfort, and making someone feel heard- have always outweighed them.
This field has helped me grow into a stronger person, and I am honoured to be part of a team that makes a real difference in people’s lives. I look forward to continuing this journey and contributing to the quality of care our residents deserve.

Josin has been with Hawkinge House since 2014. He is a qualified nurse and is the deputy manager for the short-term 2nd floor at Hawkinge House. He qualified as a nurse in 2015 and has a wealth of knowledge within the care sector.
Frequently Asked Questions about Hawkinge House & PAU
What types of Care is Hawkinge House & PAU registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Hawkinge House & PAU have?
There are 60 Single Rooms.
What are the Facilities & Services at Hawkinge House & PAU?
Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Hawkinge House & PAU to the centre of Folkestone?
2.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hawkinge House & PAU to verify any information. View our terms and conditions. Hawkinge House & PAU has an Enhanced Service -more info.