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Hen Cloud House

Buxton Road, Leek, Staffordshire ST13 6EQ
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Hen Cloud House, Leek
Hen Cloud House, Leek
Hen Cloud House, Leek

Hen Cloud House has a total of 66 rooms available with nine bed wings on the ground floor and three on the first floor. They also have five larger studio-sized rooms available, with two on the ground floor and three on the first floor.

Each wing contains a dining room, living rooms and other smaller communal areas for residents and their families to use. The ground floor provides an open plan...  

Care Provided by Hen Cloud House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,282 - £1,552£1,538 - £1,862
Residential Dementia Care£1,282 - £1,552£1,538 - £1,861

The variance in fees is due to room type and does not increase with increased care needs

Contact Hen Cloud House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Kirsten Brindley-Biddulph (Care Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2021
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (66)
  • Single Rooms with ensuite Wet Room (66)

Visiting

  • Please contact prior to visiting

Parking

  • Parking for 20 vehicles, including ambulance, drop-off, and disabled

Hen Cloud House Reviews (58)

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9.8

Hen Cloud House has a Review Score of 9.8 (9.819) out of 10, based on 21 reviews in the last 2 years. Over all time Hen Cloud House has 58 reviews.

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Review from Geraldine S (Wife of Resident) published on 6 July 2026 Submitted via Website
Overall Experience

After 58 years of marriage, when my husband's Parkinson's took a sudden downward spiral early this year and his care needs could no longer be met safely in our home it was a very emotional time for myself, my husband and our sons and daughter. From from the time the Deputy Manager called for a home assessment, I was shown empathy and kindness. My husband was admitted to Hen Cloud two days later where we both knew he was in a much safer environment. Staff at all levels offered support to us both from day one, and have continued to be there for me when I have had an emotional 'wobble'....and there have been many 'wobbles' over the last three months. My husband is settled, enjoys the varied daily activities, good food, and tells me the staff cannot do enough for him. It is a bonus Hen Cloud employ activities co-ordinators who have time and enthusiasm to organise the interesting events for residents enriching their lives. Many thanks to all the Hen Cloud team.

Reply from Kirsten Brindley-Biddulph, Hen Cloud House Manager at Hen Cloud House

Thank you so much for sharing this lovely review. We know how emotional and difficult it can be when things change and a loved one needs more care, so we're really pleased to hear how supported you and your family have felt since your husband moved to Hen Cloud.

It's wonderful to hear that he...  

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Review from Lynne B (Daughter of Resident) published on 29 May 2026 Submitted via Website
Overall Experience

We recently arranged a short respite stay at Hen Cloud for my mum, and I honestly couldn't have asked for a better experience. From the moment she arrived, the staff made her feel completely welcome and at ease, especially Richard, which was such a relief as she had been quite anxious beforehand.

The care and attention she received were outstanding. Every member of staff was kind, patient, and genuinely caring-nothing ever seemed too much trouble. It was clear they took the time to understand her needs and preferences, which made a huge difference to her comfort and confidence.

The home itself was spotless, beautifully maintained, and had a really warm, homely atmosphere. Meals, which were varied and freshly prepared, were excellent and she loved having the option to join in with activities or simply relax in her room.

What stood out most for me was the peace of mind it gave our family. Knowing she was safe, happy, and well looked after meant we could truly relax during the break.

Reply from Kirsten Brindley-Biddulph, Hen Cloud House Manager at Hen Cloud House
Thank you so much for your lovely feedback, which I will be sure to share with the team at Hen Cloud House.

We're really pleased to hear your mum felt so welcome during her stay with us, and that Richard and the team helped her settle in and feel comfortable. It's great to know she enjoyed her...  

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Review from S H (Friend of Resident) published on 20 April 2026 Submitted via Website
Overall Experience
Hen Cloud House is truly amazing the building is amazing and the standard to cleanliness is first class. The staff are so kind and caring, and nothing is to much trouble for them.

Vicky the receptionist and Richard the Deputy Manager are always so welcoming.

Reply from Kirsten Brindley-Biddulph, Hen Cloud House Manager at Hen Cloud House
Thank you so much for your lovely review.
We're really pleased to hear you're so happy with Hen Cloud House, from the cleanliness and environment to the care and kindness of the team. Your kind words about Vicky and Richard are especially appreciated-they'll be delighted to hear them.

Thank you again for taking the time to share your feedback.

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Review from J S (Brother of Resident) published on 2 April 2026 Submitted via Postal Card
Overall Experience

I find Hen Cloud satisfactory despite my sister's condition; they are always willing to talk to us and discuss any problems. The cleanliness is top class. The food is excellent.

Reply from Kirsten Brindley-Biddulph, Hen Cloud House Manager at Hen Cloud House
Thank you for your kind review. We're pleased to hear that you find Hen Cloud satisfactory and that our team is always available to talk through any concerns with you.
It's great to know you're happy with the cleanliness and that you're enjoying the food as well. Your feedback means a lot to us.

Thank you again for taking the time to share your experience.

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Review from V S (Sister-in-law of Resident) published on 2 April 2026 Submitted via Postal Card
Overall Experience

We find Hen Cloud very satisfactory, especially the staff, and since the new management, who are Kristen and Robert, it's been much, much better. I do think the ironing could be better.

Reply from Kirsten Brindley-Biddulph, Hen Cloud House Manager at Hen Cloud House
Thank you for your feedback. We're really glad to hear you're happy with your experience and that things have improved recently.
We also appreciate your comment about the ironing and will take it on board to improve.

Thanks again for sharing your thoughts.

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Review from George S (Son-in-law of Resident) published on 9 March 2026 Submitted via Website
Overall Experience
Although my mother in law can be awkward the staff always remain cheerful ,helpful and positive.
They always try to get her involved in all the activities and events taking place.

All staff are really helpful , she is well looked after.

Reply from Kirsten Brindley-Biddulph, Manager at Hen Cloud House

Thank you so much for your lovely review! We appreciate your wonderful feedback! And we are very happy to be taking care of your mother in law.

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Review from J H (Daughter of Resident) published on 5 March 2026 Submitted via Website
Overall Experience

Hen Cloud House is a lovely building which invites you inside.Mum has spent over 2 years at hencloud.She is very well cared for by amazing staff.I would like to see an increase of staff to help support all.The managers have changed and they are certainly helping to create a welcoming atmosphere.Christmas day was a credit to all.Mum is now looking forward to better weather where she can access the pretty gardens.

Reply from Kirsten Brindley-Biddulph, Hen Cloud House Manager at Hen Cloud House

Thank you so much for your kind words. We're delighted to hear your mum has been happy and well cared for at Hen Cloud House. It's wonderful that you've noticed the welcoming atmosphere, and we hope she enjoys spending time in the gardens as the weather gets warmer.

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Review from Gaynor L (Stepdaughter of Resident) published on 27 January 2026 Submitted via Postal Card
Overall Experience

A lovely place, and we are very happy that my stepfather is here and being looked after so well.

Reply from Kirsten Brindley-Biddulph, Hen Cloud House Manager at Hen Cloud House
Thank you for your kind words. We're so pleased to hear that you're happy with the care your stepfather is receiving.

It means a lot to us to know he feels well looked after. Thank you for taking the time to share your feedback.

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Review from C L (Friend of Resident) published on 27 January 2026 Submitted via Postal Card
Overall Experience

Always great caring.

Reply from Kirsten Brindley-Biddulph, Hen Cloud House Manager at Hen Cloud House

Thank you so much for your kind words. We really appreciate you taking the time to leave a review. It means a lot to us to know you feel well cared for, and we're glad you've had a consistently positive experience at Hen Cloud House. We look forward to welcoming you again soon.

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Review from Peter D (Friend of Resident) published on 23 January 2026 Submitted via Postal Card
Overall Experience

Staff are helpful and friendly, convering asking for and receiving a coffee or tea. I would certainly make a donation, please note! One has not been asked for.

Reply from Kirsten Brindley-Biddulph, Hen Cloud House Manager at Hen Cloud House

Thank you for your kind words! We're so pleased to hear that our staff are helpful and friendly, and that you feel well looked after on your visits to Hen Cloud House.

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Review from Rachel E (Daughter of Resident) published on 16 January 2026 Submitted via Postal Card
Overall Experience

I am very impressed with the care and kindness shown to my Dad. He is very happy when he comes.

Reply from Kirsten Brindley-Biddulph, Hen Cloud House Manager at Hen Cloud House

Thank you so much for your incredibly kind words. The Hen Cloud House team are delighted to hear that your Dad is happy when he visits us and that you are impressed with the care and kindness he receives. It means the world to our team to know we are making a positive difference. We look forward to seeing you again soon.

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Review from B M (Son of Resident) published on 13 January 2026 Submitted via Postal Card
Overall Experience

Overall experience is good. Staff are friendly and approachable. Relaxed atmosphere on visiting and welcoming. Offered drinks and joined in meal times. Updated with any changes by conversations.

Reply from Kirsten Brindley-Biddulph, Hen Cloud House Manager at Hen Cloud House

Thank you so much for taking the time to share your review of Hen Cloud House! We were so pleased to read your kind words, which we will share with our entire team. Our team strives to create a welcoming and friendly environment, so knowing that you found our staff approachable and the atmosphere relaxed is incredibly rewarding for us.

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Review from Jane S (Daughter of Resident) published on 22 August 2025 Submitted via Website
Overall Experience
Mum only went in for respite care but she enjoyed it so much she asked to stay. She has a lovely room with en-suite wet room ,which is kept clean and tidy. Mum really enjoys the food which I know myself is lovely and tasty as myself and my sister have had lunch with mum .
This staff are always helpful ,happy and take care of mum in a really polite and respectful way.
We feel mum is in a safe and secure environment.

Her great granddaughter commented it was lovely like a hotel when she visited.

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Review from Stewart W (Son of Resident) published on 19 August 2025 Submitted via Website
Overall Experience
Overall we are very happy with the care and support Dad is given in the home.
The staff are all very lovely.
There's been a couple of occasions where he has been damp when one of us have arrived at the home I feel like more regular checks asking if he needs a wee would prevent this as sometimes he doesn't remember to ask.
Also we appreciate due to staffing and risk assessments that time to do physio with users is restricted, but more one on one time getting up from the chair by himself and some walking would benefit and keep him moving, but fully understand Health and Safety regulations and convenience and quickness of using a hoist.
Also i understand this is due to staffing but making sure he is got out of bed every morning and not left in there to have his breakfast when people have visited who have had to see him Still in bed rather than him sitting out and dressed.
These aren't criticisms but things we've noticed and suggestions for improvements.

Aware of staffing issues.

Reply from Danyel Bromley, Hen Cloud House Manager at Hen Cloud House

Thank you for such thoughtful and constructive feedback regarding your father's care at HCH. All comments are truly appreciated by the entire team.We apologise for the occasions where your father has been found damp. This is not the standard of care we aim to provide. We're committed to ensuring...  

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Review from Ronald B (Wife of Resident) published on 10 June 2025 Submitted via Postal Card
Overall Experience

Found everything to be spot on.

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Review from S G (Son of Resident) published on 9 May 2025 Submitted via Postal Card
Overall Experience

The home is always clean and tidy. The carers are always friendly and willing to help if I ask. My mother is always presented well with matching clothes and always clean.

Reply from Danyel Bromley, Home Manager at Hen Cloud House

Many thanks for taking the time to complete a review for Hen Cloud House. We are so glad that you are happy with your mothers appearance and personal care needs that are being meet. We will pass on your lovely comments to our staffing team Many thanks

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Review from A H (Granddaughter of Resident) published on 24 April 2025 Submitted via Postal Card
Overall Experience

Hen Cloud is a lovely home, that my nan is very settled living in. The weekly activities she really enjoys along with the food. The staff are very friendly and will help with anything my nan asks for.

Reply from Danyel Bromley, Home Manager at Hen Cloud House

Many thanks for taking the time to complete a review it is very appreciated, We are so happy to here that your Nan is settled at Hen Cloud House We will pass on your lovely comments to are staffing team Kind regards

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Review from C R (Daughter of Resident) published on 12 February 2025 Submitted via Website
Overall Experience

A lovely care home with up to date decor. It is kept very clean and there is plenty of food provided to the residents. A team of senior and junior carers works well, with any medical issues supported by regular visits of a GP.

Reply from Danyel Bromley, Home Manager at Hen Cloud House

Many thanks for taking the time to complete a review for Hen Cloud it is very much appreciated. I will pass on your lovely comments to our staffing team. Kindest regards.

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Review from K M (Friend of Resident) published on 13 November 2024 Submitted via Postal Card
Overall Experience
I have been searching for a long time all over Staffordshire Moorlands and I felt very pleased to find Hen Cloud House in Leek. Entering the house I was very impressed by the nice reception offering tea/coffee and to show me around the house.

The cleanness is impressive, the colours of carpets and furniture, the layout of the bathroom, it was the first time that I have seen tablecloths, chairs and decoration so well matched. Congratulations to the staff.

Reply from Kirsten Brindley-Biddulph, Deputy Manager at Hen Cloud House

Thank you so much for your review. We are very happy that you were happy and impressed with Hen Cloud House. Thank you so much for your kind words. We hope to see you again soon.

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Review from Gill W (Sister of Resident) published on 11 October 2024 Submitted via Postal Card
Overall Experience
My sister moved into Hen Cloud two and half years ago and she was made welcome and comfortable straight away. All the staff are very friendly and caring and she soon became part of the Hen Cloud family.
She enjoys the lovely food served to her in lovely surroundings and takes part in all the activities and entertainment offered to residents.

She is enjoying life to the full - Thank you to all the staff at Hen Cloud.

Reply from Danyel Bromley, Home Manager at Hen Cloud House

Thank you so much for your lovely comments, they are very much appreciated, we will pass this on to the whole staffing team. Kindest regards.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 02 September 2023
Overall
Requires improvement
  • CaringRequires improvement
  • EffectiveRequires improvement
  • ResponsiveRequires improvement
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Hen Cloud House.

Upcoming Events

There are no upcoming events for Hen Cloud House.

Awards / Recognitions (4)

  • 31 Jan 2025Recipient: Borough Care Ltd
  • 31 Jan 2024Recipient: Borough Care Ltd
  • 28 Feb 2023Recipient: Borough Care Ltd

Accreditations

There are no accreditations posted yet for Hen Cloud House.

Meet the Team (1)

Kirsten Brindley-Biddulph
Kirsten Brindley-BiddulphJob Title:Care Home ManagerJoined: 2021

Kirsten has been a key part of the Hen Cloud House team since the home opened in 2021. She started as a Night Senior and worked her way up to Deputy Manager, and now leads as Home Manager.

With over ten years’ experience in the care sector, Kirsten is passionate about getting to know each resident as an individual, learning their life stories, and understanding what makes them happy. She is dedicated to creating a welcoming, vibrant community where every resident can enjoy a fulfilling and meaningful life.

Frequently Asked Questions about Hen Cloud House

What types of Care is Hen Cloud House registered for?

Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hen Cloud House have?

There are 66 Single Rooms.

What are the Facilities & Services at Hen Cloud House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Hen Cloud House to the centre of Leek?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hen Cloud House to verify any information. View our terms and conditions. Hen Cloud House has an Enhanced Service -more info.