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Each wing contains a dining room, living rooms and other smaller communal areas for residents and their families to use. The ground floor provides an open plan...
Care Provided by Hen Cloud House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 66 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The variance in fees is due to room type and does not increase with increased care needs
The price(s) shown are provided by the care home. Contact Hen Cloud House for full pricing details and T&Cs.
Contact Hen Cloud House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Borough Care Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Kirsten Brindley-Biddulph (Care Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2021
- Last Refurbishment: 2021
- Number of floors: 2
Room Information
- Single Rooms (66)
- Single Rooms with ensuite Wet Room (66)
Visiting
- Please contact prior to visiting
Parking
- Parking for 20 vehicles, including ambulance, drop-off, and disabled
Hen Cloud House Reviews (58)
Hen Cloud House has a Review Score of 9.8 (9.819) out of 10, based on 21 reviews in the last 2 years.
Over all time Hen Cloud House has 58 reviews.
After 58 years of marriage, when my husband's Parkinson's took a sudden downward spiral early this year and his care needs could no longer be met safely in our home it was a very emotional time for myself, my husband and our sons and daughter. From from the time the Deputy Manager called for a home assessment, I was shown empathy and kindness. My husband was admitted to Hen Cloud two days later where we both knew he was in a much safer environment. Staff at all levels offered support to us both from day one, and have continued to be there for me when I have had an emotional 'wobble'....and there have been many 'wobbles' over the last three months. My husband is settled, enjoys the varied daily activities, good food, and tells me the staff cannot do enough for him. It is a bonus Hen Cloud employ activities co-ordinators who have time and enthusiasm to organise the interesting events for residents enriching their lives. Many thanks to all the Hen Cloud team.
Thank you so much for sharing this lovely review. We know how emotional and difficult it can be when things change and a loved one needs more care, so we're really pleased to hear how supported you and your family have felt since your husband moved to Hen Cloud.
It's wonderful to hear that he...
We recently arranged a short respite stay at Hen Cloud for my mum, and I honestly couldn't have asked for a better experience. From the moment she arrived, the staff made her feel completely welcome and at ease, especially Richard, which was such a relief as she had been quite anxious beforehand.
The care and attention she received were outstanding. Every member of staff was kind, patient, and genuinely caring-nothing ever seemed too much trouble. It was clear they took the time to understand her needs and preferences, which made a huge difference to her comfort and confidence.
The home itself was spotless, beautifully maintained, and had a really warm, homely atmosphere. Meals, which were varied and freshly prepared, were excellent and she loved having the option to join in with activities or simply relax in her room.
What stood out most for me was the peace of mind it gave our family. Knowing she was safe, happy, and well looked after meant we could truly relax during the break.
We're really pleased to hear your mum felt so welcome during her stay with us, and that Richard and the team helped her settle in and feel comfortable. It's great to know she enjoyed her...
Vicky the receptionist and Richard the Deputy Manager are always so welcoming.
We're really pleased to hear you're so happy with Hen Cloud House, from the cleanliness and environment to the care and kindness of the team. Your kind words about Vicky and Richard are especially appreciated-they'll be delighted to hear them.
Thank you again for taking the time to share your feedback.
I find Hen Cloud satisfactory despite my sister's condition; they are always willing to talk to us and discuss any problems. The cleanliness is top class. The food is excellent.
It's great to know you're happy with the cleanliness and that you're enjoying the food as well. Your feedback means a lot to us.
Thank you again for taking the time to share your experience.
We find Hen Cloud very satisfactory, especially the staff, and since the new management, who are Kristen and Robert, it's been much, much better. I do think the ironing could be better.
We also appreciate your comment about the ironing and will take it on board to improve.
Thanks again for sharing your thoughts.
They always try to get her involved in all the activities and events taking place.
All staff are really helpful , she is well looked after.
Thank you so much for your lovely review! We appreciate your wonderful feedback! And we are very happy to be taking care of your mother in law.
Hen Cloud House is a lovely building which invites you inside.Mum has spent over 2 years at hencloud.She is very well cared for by amazing staff.I would like to see an increase of staff to help support all.The managers have changed and they are certainly helping to create a welcoming atmosphere.Christmas day was a credit to all.Mum is now looking forward to better weather where she can access the pretty gardens.
Thank you so much for your kind words. We're delighted to hear your mum has been happy and well cared for at Hen Cloud House. It's wonderful that you've noticed the welcoming atmosphere, and we hope she enjoys spending time in the gardens as the weather gets warmer.
A lovely place, and we are very happy that my stepfather is here and being looked after so well.
It means a lot to us to know he feels well looked after. Thank you for taking the time to share your feedback.
Always great caring.
Thank you so much for your kind words. We really appreciate you taking the time to leave a review. It means a lot to us to know you feel well cared for, and we're glad you've had a consistently positive experience at Hen Cloud House. We look forward to welcoming you again soon.
Staff are helpful and friendly, convering asking for and receiving a coffee or tea. I would certainly make a donation, please note! One has not been asked for.
Thank you for your kind words! We're so pleased to hear that our staff are helpful and friendly, and that you feel well looked after on your visits to Hen Cloud House.
I am very impressed with the care and kindness shown to my Dad. He is very happy when he comes.
Thank you so much for your incredibly kind words. The Hen Cloud House team are delighted to hear that your Dad is happy when he visits us and that you are impressed with the care and kindness he receives. It means the world to our team to know we are making a positive difference. We look forward to seeing you again soon.
Overall experience is good. Staff are friendly and approachable. Relaxed atmosphere on visiting and welcoming. Offered drinks and joined in meal times. Updated with any changes by conversations.
Thank you so much for taking the time to share your review of Hen Cloud House! We were so pleased to read your kind words, which we will share with our entire team. Our team strives to create a welcoming and friendly environment, so knowing that you found our staff approachable and the atmosphere relaxed is incredibly rewarding for us.
This staff are always helpful ,happy and take care of mum in a really polite and respectful way.
We feel mum is in a safe and secure environment.
Her great granddaughter commented it was lovely like a hotel when she visited.
The staff are all very lovely.
There's been a couple of occasions where he has been damp when one of us have arrived at the home I feel like more regular checks asking if he needs a wee would prevent this as sometimes he doesn't remember to ask.
Also we appreciate due to staffing and risk assessments that time to do physio with users is restricted, but more one on one time getting up from the chair by himself and some walking would benefit and keep him moving, but fully understand Health and Safety regulations and convenience and quickness of using a hoist.
Also i understand this is due to staffing but making sure he is got out of bed every morning and not left in there to have his breakfast when people have visited who have had to see him Still in bed rather than him sitting out and dressed.
These aren't criticisms but things we've noticed and suggestions for improvements.
Aware of staffing issues.
Thank you for such thoughtful and constructive feedback regarding your father's care at HCH. All comments are truly appreciated by the entire team.We apologise for the occasions where your father has been found damp. This is not the standard of care we aim to provide. We're committed to ensuring...
Found everything to be spot on.
The home is always clean and tidy. The carers are always friendly and willing to help if I ask. My mother is always presented well with matching clothes and always clean.
Many thanks for taking the time to complete a review for Hen Cloud House. We are so glad that you are happy with your mothers appearance and personal care needs that are being meet. We will pass on your lovely comments to our staffing team Many thanks
Hen Cloud is a lovely home, that my nan is very settled living in. The weekly activities she really enjoys along with the food. The staff are very friendly and will help with anything my nan asks for.
Many thanks for taking the time to complete a review it is very appreciated, We are so happy to here that your Nan is settled at Hen Cloud House We will pass on your lovely comments to are staffing team Kind regards
A lovely care home with up to date decor. It is kept very clean and there is plenty of food provided to the residents. A team of senior and junior carers works well, with any medical issues supported by regular visits of a GP.
Many thanks for taking the time to complete a review for Hen Cloud it is very much appreciated. I will pass on your lovely comments to our staffing team. Kindest regards.
The cleanness is impressive, the colours of carpets and furniture, the layout of the bathroom, it was the first time that I have seen tablecloths, chairs and decoration so well matched. Congratulations to the staff.
Thank you so much for your review. We are very happy that you were happy and impressed with Hen Cloud House. Thank you so much for your kind words. We hope to see you again soon.
She enjoys the lovely food served to her in lovely surroundings and takes part in all the activities and entertainment offered to residents.
She is enjoying life to the full - Thank you to all the staff at Hen Cloud.
Thank you so much for your lovely comments, they are very much appreciated, we will pass this on to the whole staffing team. Kindest regards.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 02 September 2023Requires improvement
- CaringRequires improvement
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hen Cloud House.
There are no upcoming events for Hen Cloud House.
Awards / Recognitions (4)
- 31 Jan 2025Recipient: Borough Care Ltd
- 31 Jan 2024Recipient: Borough Care Ltd
- 28 Feb 2023Recipient: Borough Care Ltd
Accreditations
There are no accreditations posted yet for Hen Cloud House.
Meet the Team (1)

Kirsten has been a key part of the Hen Cloud House team since the home opened in 2021. She started as a Night Senior and worked her way up to Deputy Manager, and now leads as Home Manager.
With over ten years’ experience in the care sector, Kirsten is passionate about getting to know each resident as an individual, learning their life stories, and understanding what makes them happy. She is dedicated to creating a welcoming, vibrant community where every resident can enjoy a fulfilling and meaningful life.
Frequently Asked Questions about Hen Cloud House
What types of Care is Hen Cloud House registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Hen Cloud House have?
There are 66 Single Rooms.
What are the Facilities & Services at Hen Cloud House?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Hen Cloud House to the centre of Leek?
0.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hen Cloud House to verify any information. View our terms and conditions. Hen Cloud House has an Enhanced Service -more info.