Juniper House Residential Care Home, Worcester, Worcestershire
Juniper House Residential Care Home, Worcester, Worcestershire
Juniper House Residential Care Home, Worcester, Worcestershire

Juniper House is a stunning new home in the residential area of St John’s, Worcester.

The home has all of the luxuries you would expect, with light and airy lounges, which are beautifully decorated and furnished.

The bedrooms have en-suite wet rooms, internet access and telephone and television points.

Residents are encouraged to make their rooms their own by bringing personal ornaments, pictures and small items of furniture.

The dining rooms provide a welcoming atmosphere for residents to enjoy delicious home- cooked meals in the company of others.

The sensory gardens are landscaped with raised flower beds for residents who like to do a spot of light gardening.

Juniper House has a dedicated activities person to support residents to take part in interesting activities and rekindle old past times.

The home is next door to a central hub and residents have full use of the facilities there, including a hairdressing salon, café and restaurant.

Group: Sanctuary Care Ltd

Person in charge: Cindy Hawkins (Manager)

Local Authority / Social Services: Worcestershire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Admission Information: Ages 55+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Juniper House Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.2 Juniper House Residential Care Home has a Review Score of 9.2 (9.234)

The Review Score of 9.2 (maximum of 10) for Juniper House Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Juniper House Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.817 for Juniper House Residential Care Home is calculated as follows: ( (213 Excellents x 5) + (31 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 251 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.417 Points relating to the number of positive Reviews for Juniper House Residential Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 5 Reviews ÷ 12 Target = 0.417

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    17
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Juniper House Residential Care Home?

  • Extremely LIKELY
    21
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Juniper House Residential Care Home

  • Daughter of Resident/Service User
    11
  • Son of Resident/Service User
    4
  • Friend of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Mother of Resident/Service User
    1
  • more

My mother who is 85 went into the home reluctantly after an extended hospital stay. The home has excellent staff and facilities and is next door to a medical centre where a doctor calls in twice a week and is on call at other times. My mum has made excellent progress in the last 9 months and now sees the home as her home. The staff are very friendly and attentive, all her medical requirements are carefully seen to and she loves the food. My mum is a quiet person but she has made a number of friends, who she meets each day when they sit down for lunch, there are always people about so she never feels lonely as she did at home. The whole team do an excellent job from the manager down to all the carers and support staff.
My mum now sees Juniper house as her home and doesn't want to go home, the rooms are spacious and all have on suite facilities there is even a Guinea pig.

How likely would you be to recommend Juniper House Residential Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I feel my husband was very fortunate to reside at Juniper House. My daughter, daughter-in-law and son visited regularly and were extremely happy with the care, friendliness and help offered by the staff! I was only able to visit about 3 times as I was reliant on lifts after my hip replacement but I was also impressed by my husband's room, size, cleanliness and willingness of staff! I would certainly be happy if my husband had to go there again but unfortunately I doubt our finances would stretch to it!!

How likely would you be to recommend Juniper House Residential Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Manager exceptionally kind, friendly, understanding, knowledgeable and caring. All staff very friendly, cheerful and caring, showing much patience. The home was extremely kind and helpful and made the transition of my mother's moving from her home to residential care as easy as possible. The home looks like a very well run hotel with attention to detail.

How likely would you be to recommend Juniper House Residential Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Lovely, friendly and helpful staff. Lovely surroundings, modern facilities.
Activities for residents to take part in.
My mother really enjoys the food which is home cooked. If we have any problems they take them on board and try to address them.

How likely would you be to recommend Juniper House Residential Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The care my mum receives is of a consistently high standard. Recently, my mum had pneumonia and was very ill. Her GP recommended hospitalisation but my mum did not wish this. She was unable to swallow, dehydrated and incredibly frail. The wonderful team at Juniper House took on the challenge of managing mum with subcutaneous fluids until she recovered. Amazing. The activities and entertainment programme for residents is excellent.

How likely would you be to recommend Juniper House Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This a fantastic home the staff look after the residents very well. My mum is very happy here.

How likely would you be to recommend Juniper House Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Juniper House has a lovely friendly atmosphere with dedicated and caring staff.

How likely would you be to recommend Juniper House Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is a brilliant home. The elderly people are very well looked after. My mum is very happy.

How likely would you be to recommend Juniper House Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff very welcoming and friendly. Very open and honest about our situation. Lots of really useful advice given in an extremely sympathetic manner. Home clean and very good first impressions like a hotel!

How likely would you be to recommend Juniper House Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

No concerns whatsoever. Felt very welcome from the minute I walked through the door with a friend coming in for respite. All staff are very friendly, helpful and considerate of residents and family and friends. Couldn't find any faults anywhere. Would be more than happy to call this my home. All staff prepared to give you their time as necessary. The manager, assistant manager, administrator, care workers and all others encountered, can't praise them all highly enough! My elderly friend brought in was also very happy.

How likely would you be to recommend Juniper House Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Juniper House is a lovely environment in which my mum feels very relaxed. She enjoys the gardens, the lovely living room set-ups by the dining areas and the food - she has a good appetite and really enjoys both the quality and the variety. From my own perspective I love the light and airy feel to mum's room and indeed the whole of Juniper's communal areas. Above all though I find the staff very friendly, helpful and professional and I know my mum really appreciates this.

How likely would you be to recommend Juniper House Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I arrived with my aunt who needed respite care. The staff were extremely welcoming and friendly. My aunt was made to feel at home and so was I.
Can't praise the staff enough.

How likely would you be to recommend Juniper House Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Care is very good - all rooms are en-suite and well furnished. Food is excellent. We know that our mother is happy living there and she is getting the best possible care.

How likely would you be to recommend Juniper House Residential Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My mother-in-law recently died after two and a half years in Juniper House having being admitted due to dementia. In the last couple of months she was critically failing in her physical and mental capacity.
She was given consideration, care and dignity in response to her needs which she would of struggled to communicate. On visiting the staff was very willing to talk about had she was eating/management etc.
The senior nurse manager gave us a clear and informative guideline answering any questions with honesty as it became clear she was rapidly declining.
This was very helpful during the last few weeks of her life and after her death.

How likely would you be to recommend Juniper House Residential Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The staff are friendly and efficient. The onboarding of my mother was both sympathetic and easy. They were so thoughtful and kind- nothing was too much trouble. Mum is always clean and happy and the staff all seem to really care for each other and the patients.

How likely would you be to recommend Juniper House Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother is 101 years old and has been treated like a queen since going into care. She is so happy and loves her home. At first things were a little rocky but with time they got ironed out.
I would recommend where she is cared for to anybody. The company Sanctuary Care are certainly doing a good job.

How likely would you be to recommend Juniper House Residential Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

All the staff at Juniper House are caring and considerate no matter what their role might be. The staff that care for the residents are well trained and will use their initiative when needed, keeping the relatives well informed. My only criticism is that the food in the way it is presented is not appetizing enough to someone who is or has been very ill and does not have dementia. However the staff are more than willing to find something to tempt a failing appetite.

How likely would you be to recommend Juniper House Residential Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Rooms- clean, tidy, lovely decor.
Staff- excellent from management- carers.
Food- amazing!
Mother now has a room in Juniper House staff were very efficient and caring. Mum felt instantly at home. Very pleased and reassured. Thank you.

How likely would you be to recommend Juniper House Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

End of live care excellent, My friend had been in Sanctuary from 2010. Staff are very kind, caring to client and relatives. I found questions would be answered and dealt with. one which was difficult the laundry lost not found. The home should be on TV for people to see a good home.

How likely would you be to recommend Juniper House Residential Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother was moved in August into this brand new home. She now has a bigger room, complete with en-suite wet-room. She likes this very much as it is total luxury for her with a lovely dining room and lounge. As most of the staff moved over as well she appreciates this.

How likely would you be to recommend Juniper House Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mom could no longer support herself at home despite family and professional support. She had had a couple of falls and knew in her own mind more support than could be provided at home was necessary, however she was still a reluctant admission to Juniper House. Within 48 hours she felt at home, enjoying the security and the companionship of both other residents and staff. This was due entirely to the kindness of the staff and the professional standard of care provided without any compromise to her dignity. Juniper House was originally intended as respite while she completed the part purchase of a 'supported apartment'. Suffice to say she has pulled out of the purchase and has elected to remain at Juniper House.

How likely would you be to recommend Juniper House Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

February 2016

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Care Home Idol 2016

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