Kingfisher Court

Kingfisher Way, Sutton-in-Ashfield NG17 4BR
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9.9 119 Reviews
  • Kingfisher Court, Sutton-in-Ashfield
Kingfisher Court is located in the market town of Sutton-in-Ashfield and provides friendly and comfortable residential and dementia care for up to 66 residents. All bedrooms offer single en suite wet rooms to support residents' dignity and privacy. Kingfisher Court benefits from a coffee shop area, quiet lounges and it is situated in its own private, landscaped gardens.

A wide range of activities is offered and care is tailored to each resident who lives at Kingfisher Court. Residents living with dementia receive friendly dementia care, provided by colleagues who are fully trained. The care team provides individual and compassionate care by getting to know each individual and building strong relationships with them and their loved ones.

Kingfisher Court is operated by Anchor. Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people. Kingfisher Court continues to welcome new residents for residential and residential dementia care.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1232
  • Self-Funded Residential Dementia Care: from £1232
  • RESPITE Self-Funded Residential Care: from £1232
  • RESPITE Self-Funded Residential Dementia Care: from £1232

Our inclusive fees include all care and facilities plus extras such as hairdressing, chiropody and trips. Please contact Kingfisher Court directly to discuss our fees.

These prices are only a guideline, please contact Kingfisher Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Gaynor Smart-McCann (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Kingfisher Court directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Visitors are welcome at Kingfisher Court.

Parking

  • The home has onsite parking including disabled parking provision.

Total of 119, showing 61-80
9.9

Kingfisher Court has a Review Score of 9.9 (9.870) out of 10, based on 24 reviews in the last 2 years. Over all time Kingfisher Court has 119 reviews.

Overall Experience

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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

My nana moved into the care home just before the pandemic in 2020, which was extremely tough as she is a very independent (opinionated!) woman and it was very confusing for her. At all times, there was great communication to try to keep as in touch as we possibly could including phone calls, face times,
window visits and an outdoor concert! The staff are absolutely lovely and nothing is too much of an effort. They keep all the residents entertained with games, Rodney the rabbit and regular trips. We have regular check-ins with my nana's key worker and the staff will always fill us in on what they've been up to when we visit. All of our family really appreciate the help and support we have received from the home since my nana has gone to stay with them, it really is a lovely atmosphere, a great community with lovely people. She has made friends with both fellow residents and staff. Big shout out to one member of staff, in particular for putting up with my nana following (bossing) him around all day!

Reply from Sally Tebbett, Home Manager at Kingfisher Court

What an amazing review, the kind words received from our resident's families always make us smile. We are delighted that you are happy with the care we provide and I think that I can safely say that the team member mentioned is very happy to be followed (bossed) around by your nana, he wouldn't have it any other way.

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Overall Experience  Overall Experience 5.0 out of 5

Always provides excellent care, staff are approachable at all times and Mum is very happy and safe.

Reply from Sally Tebbett, Home Manager at Kingfisher Court

Thank you so much for sharing your thought with us. We are delighted to hear that you are happy with the level of care Mum is receiving, it is a pleasure having Mum around.

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Overall Experience  Overall Experience 5.0 out of 5

I moved my mum into Kingfisher Court in February 2020 just before covid lockdown. My mum said she would not go into a care home but with dementia had no choice. From day one the staff really took the time to get to know my mum and her ways. My mum was a woman that never joined in or had friends but
she found a lot of friends amongst the care team at Kingfisher Court and joined in with flower arranging, dominoes, singalongs, bingo and games. My mum passed away on the 8th May after suffering an enormous stroke 2 weeks before and having pneumonia. The end of life care she received was amazing. I went in to visit to see a member of staff kissing her. She kept saying kiss me to them. Another time one of the carers led on the bed with her when she wanted comforting. When my mum passed, there were 6 staff members in the room with her. If you are looking for 5* accommodation and care for your loved one, you will not get any care facility better than Kingfisher Court. On behalf of my mum, I can honestly say they are 'simply the best'

Reply from Sally Tebbett, Home Manager at Kingfisher Court

What a wonderful review, it was an absolute honour to care for Mum and we were all very fond of her, she was well loved and respected by everyone. We are so moved by your kind words, reviews such as this make such a difference to the team. Thank you from us all.

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Overall Experience  Overall Experience 5.0 out of 5

When selecting a care home for some respite for my mum, we were really impressed with the facilities, cleanliness and staff at Kingfisher Court. I had some really helpful conversations with the manager about Mum's needs and she was really helpful in organising Mum's respite stay. The home itself is
fabulous, spotlessly clean and everyone made Mum welcome as soon as she arrived. Mum's room was well furnished and having her own en-suite bathroom with a shower seat was ideal for her needs. The food, entertainment and activities were first class, Mum was encouraged to join in as much as possible. She settled in really well, made friends with some of the residents and loved all the carers. All the staff are lovely and genuinely interested in their job and the well-being of all the residents. I would certainly recommend anyone to visit Kingfisher Court if they are looking for full time or respite care.

Reply from Sally Tebbett, Home Manager at Kingfisher Court

Thank you so much for such wonderful feedback. My team are so dedicated to providing the very best care and it is lovely to hear that you could see this in the care that Mum has received. I will pass your kind words on to the team.

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Overall Experience  Overall Experience 5.0 out of 5

My mum needed to go into full-time care and having spent over two hours visiting the home, I knew it was the right place. The staff were fantastic, showing me around and explaining the care package that would be put in place for Mum. The home itself is fabulous, spotlessly clean and everyone makes me
welcome when I visit and will always answer any questions. The entertainment and activities provided are first class and Mum is enjoying these and has already made some new friends and loves the carers. Mum's room is furnished lovely and having her own en-suite bathroom was a massive plus. I would certainly recommend, in fact encourage anyone to go to Kingfisher Court if they are looking for full time or respite care. The peace of mind this has given the family, knowing Mum is being so well looked after and settling in really well is priceless.

Reply from Sally Tebbett, Home Manager at Kingfisher Court

It is always lovely to receive reviews such as this. It is touching that you took the time to let us know how you feel about Kingfisher Court, we appreciate just how busy everyone is and it mean a lot. We have a great team at Kingfisher, and we work well together. I will pass on your kind words to the team, I know that they will make them smile. Thank you.

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Overall Experience  Overall Experience 5.0 out of 5

Lovely care home, with kind and caring staff.

Reply from Sally Tebbett, Home Manager at Kingfisher Court

Thank you for your kind words. We love what we do and are proud to receive reviews such as this one. The team at Kingfisher are so dedicated; they will be delighted to hear your wonderful feedback.

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Overall Experience  Overall Experience 5.0 out of 5

My mum had some much-needed respite care for two weeks in December 2021. Kingfisher Court Care Home was recommended to the family so we made the call. From the moment the call was received to the moment Mum came out of Kingfisher, she/we received five-star treatment. The decision wasn't an easy one
to make (naturally) but the staff at Kingfisher embraced Mum's needs in a very caring, sensitive and hands-on/pragmatic way. Mum's mobility was zero when she went into Kingfisher - transported door to door in a wheelchair. After two weeks of tender loving care, she came out walking! The cooks in the kitchen also worked with a dietician which helped with Mum's particular needs and that all worked well. I found the application process extremely thorough which made us all feel comforted, knowing that she was going to be treated so well. Covid compliance was of the highest standard and we felt very safe. All the staff are so lovely and genuinely interested in their job and have a passion for eldercare.

Reply from Sally Tebbett, Home Manager at Kingfisher Court

Thank you so much for this glowing review. We were honoured that you chose us to care for Mum and are delighted to hear that both you and Mum were happy with the care received. I shall pass your kind words on to the team.

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Overall Experience  Overall Experience 5.0 out of 5

Happy with care and activities in the home.

Reply from Sally Tebbett, Home Manager at Kingfisher Court

Thank you for sharing this review with us, all feedback is gratefully received. It is good to know that you are happy with the service that we provide.

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Overall Experience  Overall Experience 5.0 out of 5

I can see my mum is being well cared for at Kingfisher Court both in how she looks and the clean and friendly atmosphere in the home. All staff are working as a team to provide the kind of care anyone would want for their mother. By now my mum needs everything doing for her and I know the staff are
kind and professional in the way they deliver her care. There is no doubt that my brother and I could not look after her without everyone at Kingfisher Court. As well as all of this, the social team engage her in activities which is a real benefit.

Reply from Sally Tebbett, Home Manager at Kingfisher Court

Thank you so much for taking the time to leave this review. We are delighted at how well Mum has settled in and it is a joy to have her here with us at Kingfisher. I shall share your kind words with the team.

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Overall Experience  Overall Experience 5.0 out of 5

My mum joined Kingfisher a couple of months ago and has settled in very well. Everyone is so welcoming and always have time to put my mind at rest when I ring to see if my mum is OK. It was heartbreaking at first for her and the family but I saw her today and she's happy. Kingfisher Court is a lovely
home. Thank you for looking after Mum.

Reply from Jessica Tilson, Marketing at Kingfisher Court

Thank you so much for your extremely kind review, it means so much to the team at Kingfisher to receive such positive feedback. We are so pleased your mum has settled in so well. We look forward to sharing your feedback with our team.

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Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for about six months and in that time my dad passed away unexpectedly. The home has been fantastic and supported Mum through her grief. The level of care is genuinely outstanding and we couldn't ask for a better home for Mum.

Reply from Sally Tebbett, Home Manager at Kingfisher Court

Thank you so much for taking the time to post this review. It is an honour to have Mum living here with us at Kingfisher and to have been able to provide her with the support she needed. I will pass your kind words on to the team.

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Overall Experience  Overall Experience 5.0 out of 5

Amazing care home. With broken hearts, we made the hard decision to transfer Mum to 24 hour care. On her day of admission, the care home was again forced due to Covid to take the necessary steps and lockdown the home to protect all their residents and staff, this was extremely hard for our family but
more importantly for our mum, as she was entering a totally new environment and with people she had never met, but from day one we knew she was in safe, caring hands and would be treated with respect and dignity at all times. The manager and her team have been absolutely fabulous, nothing is too much trouble and issues/questions are dealt with promptly and always with a smile. Due to Mum's stroke, she has very limited speech and is totally immobile but the team have worked with our family to understand just exactly what Mum's limited communication means, they have built on this and developed a lovely relationship. Kingfisher Court is now our mum's new home. Thank you team.

Reply from Sally Tebbett, Home Manager at Kingfisher Court

Thank you so much for sharing your thoughts with us, it has indeed been a difficult couple of years for our residents, the periods of lockdown have been tough on both them and their families. We think of all of our residents as family, and we have done our very best to support them through the more difficult times, to know that you feel this way is wonderful. I will pass your comments on to the team who I have no doubt will be overjoyed to receive such lovely feedback. It is both an honour and a pleasure to have Mum here with us, thank you for putting your trust in us.

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Overall Experience  Overall Experience 5.0 out of 5

My dad joined Kingfisher Court four months ago and he has settled in so well. All of the staff are so warm and welcoming and always happy to chat to me and put my mind at ease over the telephone. The staff have built a lovely relationship with Dad which brings comfort knowing he is looked after with
genuine care. We have been really impressed with how clean Kingfisher is and how much fun they have day to day with all the activities. We are really happy with Dad's placement. Well done and thank you for everything Kingfisher Court!

Reply from Sally Tebbett, Home Manager at Kingfisher Court

Thank you so much for taking the time to review Kingfisher Court. We love having Dad around and we are delighted to hear that he is happy in our care and that you are satisfied with the service we provide. Our staff are dedicated to providing the best possible standard of care and feedback such as this is really appreciated.

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Overall Experience  Overall Experience 5.0 out of 5

Despite an initial reluctance to go into a care home, my mum has settled extremely well and is happy and contented.

Reply from Kerry Goodearl, Sales & PR Manager at Kingfisher Court

Thank you so much for taking the time to submit this review, we are delighted to hear that you are happy with the care that we provide. Mum has settled in really well and it is a joy to have her around.

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Overall Experience  Overall Experience 5.0 out of 5

This whole Covid-19 situation has been very alarming for people who have relatives in care. I could not be happier with the way in which Kingfisher Court has responded to the crisis. They locked down the home and stopped all unnecessary visits very early on in the crisis. Although this means I can't
see my Mum they put in place video calls and have tried to keep the stimulation levels up for their residents. I have called the home a couple of times and they have been very responsive to my Mums needs. Keeping my Mum safe is the most important thing to me and I have no concerns about the way that Kingfisher Court has responded.

Reply from Jeremy Dignum, Home Manager at Kingfisher Court

Thank you so much for your review and the time taken to write it. We are really pleased to receive your feedback and will, of course, continue to do all we can to keep you connected to your mum during this difficult time. I share all of our reviews with my team, who will be thrilled to receive your comments. Thanks again and best wishes.

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Overall Experience  Overall Experience 5.0 out of 5

My mum had to have a cataract operation and because of dementia, was confused and very stressed. I was allowed to stay with her in the home before and after the operation. I was made so welcome and looked after by all the staff, especially the hostess. Everyone was as concerned for me as they were for
my mum. The atmosphere in the home is lovely.

Reply from Jeremy Dignum, Home Manager at Kingfisher Court

Thank you for taking the time to feedback your thoughts on our home. I will ensure I provide this feedback to my team as they always appreciate hearing how their hard work and effort is received. Thank you and best wishes, Jeremy.

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Overall Experience  Overall Experience 5.0 out of 5

I love this care home! So pleased we found it.
Warm, friendly environment, light and spacious. All-inclusive makes so much difference - no longer all those worries of how to get Mum to the doctors etc. She loves getting her daily papers and enjoys her visits to the lovely hairdresser. Staff care about
their work and make a point of getting to know the residents and spending time talking to them as well as doing all their other duties. All the management and their staff are very approachable and make time to listen to any family concerns and follow through if any action is needed.
This care home is better than any I have seen before by miles.

Reply from Jeremy Dignum, Home Manager at Kingfisher Court

Thank you so much for taking the time to give your feedback, we are very pleased your mother is living in our home, so are very pleased you found us too! I will ensure our staff receive this lovely feedback; they put their hearts and souls into caring for our residents every day and will be happy to hear your comments I am sure. Best wishes, Jeremy.

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Overall Experience  Overall Experience 5.0 out of 5

Well situated and located care home close to the hospital and also the green countryside. Light, airy and pleasant rooms and building. Good caring staff. Choice of good food. Outings and activities arranged. Staff take the time to talk to residents. Management is good and listens, acting on good suggestions.
The ambience of the building and surroundings is very pleasant with good ambience and atmosphere in the care home. Excellent having on-site incorporated facilities, such as hairdressing. Residents are clean and smart and have their privacy respected. Visitors welcomed and encouraged - and also emotionally supported if necessary! Progressive care home - Excellent!

Reply from Jeremy Dignum, Home Manager at Kingfisher Court

Thank you very much for taking the time to review Kingfisher Court. Looking after your mother is an absolute pleasure! Kingfisher is a home I am very proud to be the Manager and I will always have my door open should you have any queries or concerns. Best wishes, Jeremy.

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Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Kingfisher Court for over two years. It is much better than her previous care home despite that one having a good CQC rating.
The staff are permanently employed, not agency, so they get to know the residents. The price is all in so no worries about hospital visits
etc. The management and staff are very approachable as well.

Reply from Jeremy Dignum, Home Manager at Kingfisher Court

Thank you for taking the time to feedback your thoughts on our home, we are so pleased your mother is part of the Kingfisher family. I will ensure I provide this feedback to my team as they always appreciate hearing how our families feel about the service being provided. Thank you and best wishes, Jeremy.

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Overall Experience  Overall Experience 5.0 out of 5

My father was a resident for two years, and during this time he was treated with great care and dignity. The difficult transition from home to care home was made easier by the sensitive way that the manager understood our reservations and emotions as well as reassuring Dad about his anxiety. The care
home offered Dad many choices regarding meals, snack, daily newspapers, social activities and personal space. He was treated with dignity, and the staff went out of their way to liaise with the family in finding out about Dad's interests and background.
My sister and I were particularly impressed by the front of house team and by the senior carers who find time to speak to us regularly about Dad's needs; particularly as he approached the end of his life. We were given excellent support after his death both in their understanding of our feelings and in offering suggestions regarding funeral arrangements. All of this exceeded our expectations and made an emotional period of time easier to cope with.

Reply from Jeremy Dignum, Home Manager at Kingfisher Court

Thank you so much for your very positive review and the time taken to write it. We are delighted to hear your wonderful feedback about our care for your father. We will share this with the entire team as they love to learn how all their hard work is received. Thank you again for all of your comments, we really appreciate it.

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Current Review Score: 9.9 (9.870)

Overview of Review Score

The Review Score of 9.9 (9.870) out of 10 for Kingfisher Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.870 for Kingfisher Court is calculated as follows: ( (251 Excellents x 5) + (31 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 285 Ratings = 4.87

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kingfisher Court is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Jul 2023

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 17 Aug 2025

We currently have three vacancies for care. Please contact Kingfisher Court for further details.

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Awards / Recognitions (14)

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Meet the Team (5)

Gaynor

Gaynor Smart-McCann

Job Title: Home Manager

Joined: 2024

I am passionate about working in care and have always considered myself to be a people person. It is a huge privilege to work with others and to know that I am the driving force behind a service where all people matter. I consider myself to be a kind and empathetic person who is a good listener at all levels.


I have worked in care for a long time, and there are many reasons for this. I love the fact that the smallest of gestures mean the most to others, and if, during the course of my working day I can make others feel valued and genuinely cared for, then I know that I am making a difference to someone’s life. Caring for others is the most rewarding career to have.


An integral part of my role is to forge strong relationships with residents and their families and friends, their input will be fundamental to the quality of the service at Kingfisher Court. I enjoy supporting and developing my staff team to deliver the highest standard of care. I take pride in providing outstanding care to my residents, and having a good team who share the same values is vital to achieving this goal.


I am a perfectionist who enjoys the attention to detail that comes with this job, I like to focus on the standards of attainment required to hold the position that I love.


My door will always be open, I am responsive and ready to help in any way that I can. I both encourage and welcome any feedback that will help us to shape the future of the home.

Nicky

Nicky Whittle

Job Title: Deputy Manager

Joined: 2023

I’m Nicky, I have worked in Health and Social Care for around 17 years now and my work means so much to me.


I enjoy working with people, supporting them, and encouraging them, leading a happy, fulfilled team! I love getting to know the residents that I support, hearing their stories and learning about their lives, and delivering hands-on care, that enables me to develop a person-centred approach.


I haven’t been here at Kingfisher long, but I have a good feeling about the home, it is such a warm, welcoming, happy place to be. I’m sure that I will fit in well here, I work well under pressure and love having an open door to enable both the residents and their families and me to develop a close professional relationship based on honesty and trust. I feel very fortunate to have been given this opportunity and I am grateful for the warm welcome that I have received. My job takes up a lot of my time but when I’m not at work, I spend my time playing with my 3 Children, enjoying the company of my husband, and saying I will go to the gym!

Chelsie

Chelsie Dyer

Job Title: Interim Administrator

Joined: 2022

I have worked in the care industry for three years. I love that my job allows me to engage with people from all walks of life and to spend time getting to know people that I wouldn't otherwise have met. I love that my work provides comfort for families knowing their relative is safe and cared for.

Claire

Claire Osbourne

Job Title: Head of Housekeeping

Joined: 2021

Hi, I'm Claire the Head Housekeeper, I've been cleaning for 8 years now and the best years have been the 3 years working at Kingfisher Court. I enjoy getting to know all the residents as well as maintaining a high standard of cleaning to make their homes as comfortable and welcoming as they possibly can be. There is more to cleaning in my role it is also about engaging with the residents, they become more like family to us.

Mervyn

Mervyn O'Connor

Job Title: Handy Person

Joined: 2023

I’m Merv O’Connor, I started at Kingfisher Court in 2023 as the Maintenance Person, I have not worked in care previously, but thoroughly enjoy the change in direction, I left school at 16 and joined the Army as a Combat Medical Technician, travelling and seeing service in a number of locations, upon discharge from the Army, I attended university, obtaining my BA (Hons) in Business, followed by an MA and PhD in Strategic HR and Operational Management, this led to a direction change and I became a business consultant to the food industry, working on a variety of contracts from building factories to developing new products, as well as converting an amusement arcade into my own pub!


Working with the amazing team and residents here at Kingfisher Court makes it worthwhile coming to work!!

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