Kingfisher Court

Kingfisher Way, Sutton-in-Ashfield NG17 4BR
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Top 20 carehome certificate
9.9 119 Reviews
  • Kingfisher Court, Sutton-in-Ashfield
Kingfisher Court is located in the market town of Sutton-in-Ashfield and provides friendly and comfortable residential and dementia care for up to 66 residents. All bedrooms offer single en suite wet rooms to support residents' dignity and privacy. Kingfisher Court benefits from a coffee shop area, quiet lounges and it is situated in its own private, landscaped gardens.

A wide range of activities is offered and care is tailored to each resident who lives at Kingfisher Court. Residents living with dementia receive friendly dementia care, provided by colleagues who are fully trained. The care team provides individual and compassionate care by getting to know each individual and building strong relationships with them and their loved ones.

Kingfisher Court is operated by Anchor. Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people. Kingfisher Court continues to welcome new residents for residential and residential dementia care.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1232
  • Self-Funded Residential Dementia Care: from £1232
  • RESPITE Self-Funded Residential Care: from £1232
  • RESPITE Self-Funded Residential Dementia Care: from £1232

Our inclusive fees include all care and facilities plus extras such as hairdressing, chiropody and trips. Please contact Kingfisher Court directly to discuss our fees.

These prices are only a guideline, please contact Kingfisher Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Gaynor Smart-McCann (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Kingfisher Court directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Visitors are welcome at Kingfisher Court.

Parking

  • The home has onsite parking including disabled parking provision.

Kingfisher Court Reviews (119)

Total of 119, showing 81-100
9.9

Kingfisher Court has a Review Score of 9.9 (9.870) out of 10, based on 24 reviews in the last 2 years. Over all time Kingfisher Court has 119 reviews.

Overall Experience

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Date Published

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Review from N L (Respite Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was treated with respect and kindness by all the staff I came in contact with. If I need help in the future, I know where to go.
Thank you.

Reply from Jeremy Dignum, Home Manager at Kingfisher Court

Thank you for taking the time to review our home. We share all our reviews with all of our staff who love to learn how their hard work and effort is received. Thank you again for all of your comments.

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Review from S S (Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy at Kingfisher Court. I can't find anything that requires improvement. I enjoy joining in with the activities when there is something I have an interest in.

Reply from Jeremy Dignum, Home Manager at Kingfisher Court

We are very grateful that you have taken the time to review our home. We value your opinion and feedback and will share it with our team who will be thrilled to hear that you are happy at Kingfisher Court. Thank you again for all of your comments.

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Review from J Z (Friend of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I thank the floor where my friend is, most of the staff are friendly, supporting and caring. I come once a week. Maybe activities could be more varied.

Reply from Jeremy Dignum, Home Manager at Kingfisher Court

Thank you for taking the time to review our home. We value your opinion and feedback and share it with our team. It's a great way for us to understand what we are doing right and where we can improve. Thank you again.

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Review from Dene G (Son of Resident) published on 23 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and father were both in Kingfisher Court and the commitment of the majority of the staff was excellent and in many cases well beyond reasonable expectations. I could not have wished for better care for my parents in their final months.

Reply from Jeremy Dignum, Home Manager at Kingfisher Court

Thank you for taking the time to review Kingfisher Court. I'm delighted that you were so pleased with how we have looked after both your mother and father. We share all of our reviews with all of our staff who love to learn how their hard work and effort is received. Thanks again.

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Review from Chris L (Son of Resident) published on 15 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Well managed care home, my father was resident for 18 months in all and to which every need was met for him. Staff were very helpful and caring for my father, it is unfortunate that he had to be moved into a nursing care facility after his health declined more. Facilities at the home are fantastic,
helped my father with his mobility when needed. Daily exercises, day trips, shopping trips and much more. Management very comforting helpful and also knowledgeable. The home itself is very warm and welcoming, modern, clean and safe, meals are good quality and freshly prepared.

Reply from Paul Quirk, Acting Home Manager at Kingfisher Court

We are very grateful that you have taken the time to review our home. We value your opinion and feedback and will share it with our team who thoroughly enjoyed having your father at our care home for 18 months. Thank you again for all of your comments.

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Review from Alison R (Daughter of Resident) published on 2 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Most of the staff are good/very good; some are exceptional, going above and beyond reasonable expectations.
Both my parents settled in very well, enjoying all that was on offer. Dad especially enjoyed the food, putting on two stone in weight within about 5 months (which he badly needed to do). Mum
had a few health issues but the care and support to us all has been amazing all along; nothing is too much trouble.
We were still able to retain our family unit by occasionally having meals together in the tea room and also having wider family celebrations for their birthdays and a recent big wedding anniversary.
Whenever issues have arisen, they have been dealt with professionally, effectively and promptly whenever possible.
We have got to know some of the staff very well and all the visiting family and friends are always welcomed by our new extended family – thank you staff.

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Review from Alison R (Daughter of Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most of the staff are good/very good, some are exceptional, going above and beyond reasonable expectations. Both my parents settled in very well, enjoying all that was on offer. Dad especially enjoyed the food, putting two stones in weight within about 5 months (which he badly needed to do). Mum had
a few health issues, but the care and support to us all has been amazing all along; nothing is too much trouble. We are still able to retain our family unit by occasionally having meals together in the tea room and also having wider family celebrations for their birthdays and a recent big wedding anniversary. Whenever issues have arisen, they have been dealt with professionally, effectively and promptly whenever possible. We have got to know some of the staff very well, and all the visiting family and friends are always welcomed by our, new extended family - thank you to all the staff.

Reply from Paul Quirk, Acting Home Manager at Kingfisher Court

Thank You Alison for taking the time to review Kingfisher Court. I'm delighted that you and your family have been so pleased with how we have looked after both mum and dad. We love to have this feedback as it is shared with all the team and everyone thrives on it and is so rewarding to receive and share and indeed learn from. We value it immensely so thank you for sharing.

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Review from S P (Daughter of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Kingfisher Court provides a safe place with well thought out modern facilities for the residents. Our mum is treated with dignity and she is well cared for. Over recent months there has been very little activities organised for Cedar floor.
These activities don't have to be outings but much more thought
needs to be given to this. Staffing levels on Cedar floor are not right. On 7th May 8:1 ratio- not satisfactory. The majority of staff are excellent but I wonder if they have the back up they need from manager and director.

Reply from Sian Ellis, Marketing Director at Kingfisher Court

Thank you for your feedback which we share with our whole team. We do value all feedback as it helps to raise or confirm any issues that need our attention. Our new Lifestyle person joined us last Monday and we are thrilled to get her on board and have every faith and confidence in her restoring the activities to their usual high standard. Thank you for bearing with us until we managed to secure her appointment. Thanks again for all of your comments, many of which we are dealing with directly.

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Review from J P (Daughter of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is 2 years old, all sparkly and new. Unfortunately, the care given is not any better than any other satisfactory/good care home. Quality of staff varies, some are really helpful, others you have to instruct constantly. Activities are very poor, due to a failure to provide staff to do this well.
Dementia residents seem to get put last. Clothes are often placed in the wrong rooms. My relative has been found dressed in others' clothing. The food is good. Directors promise a lot and deliver little. They need to get real and properly address issues in a timely manner.

Reply from Sian Ellis, Marketing Director at Kingfisher Court

Thank you for taking the time to review Kingfisher Court. We do value the feedback and share it with the entire team which helps us further understand what relatives feel we are getting right and where we can improve. As you are aware we are addressing directly the issues raised and are currently in the process of implementing the changes and we are delighted with the way we are achieving these goals and look forward to continuing this. Thank you again for sharing with us your comments.

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Review from Jim M (Son of Resident) published on 9 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been living at Kingfisher Court for six months having previously lived alone for many years and recently been diagnosed with dementia. Every member of staff we have met has been caring, willing and positive. Mum has been helped to settle in very well. Her room is always clean and tidy.
Her needs are understood and met kindly and consistently well. We are extremely happy with our decision to move mum into Kingfisher Court.

Reply from Sian Ellis, Marketing Director at Kingfisher Court

Thank you for your feedback of our home which helps us enormously with understanding how our efforts and high standards are received. We share all comments and feedback with the entire team and I know they will be delighted to learn how happy both your mother and your family have been with us.

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Review from Morgan (Son of Resident) published on 9 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Both my mother and stepfather were admitted to Kingfisher just after the opening of the home. Standards were set very high initially, however, these have not been maintained. My mother passed away just before Christmas, which now leaves my stepfather on his own, the home has shown great compassion during
this awkward time, and it has enabled my stepfather to continue with his life. There are improvements which need to be made to ensure the high initial standards return.

Reply from Sian Ellis, Marketing Director at Kingfisher Court

Thank you for taking the time to write a review Morgan. As you know we listen to and value all feedback from all our residents and relatives as it helps us understand where we are doing things right and where we can improve. We share all of our feedback with the entire team which is always an ongoing process of learning and understanding. Thank you for all your comments.

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Review from Alan N (Nephew of Resident) published on 27 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The care staff are absolutely top-notch, couldn't wish for better people to look after a relative, however communication with the next tier of the organisation is non-existent. My Auntie passed away there in November, however, Decembers money was still taken out, (fair enough, these things are very
often automated). But since then we ring them every other day.."yes your money is on its way"..we promise, promise, promise to ring you back" They do not! Also, they managed to lose a wedding photo of my Auntie. But that's ok as they are going to ring back on the progress of looking for it! Also when in the home in the early hours my Auntie took a fall, no one rang, and when mentioned to the Doctor he was surprised there was no call out as she is over 90. Kingfisher said they would get to the bottom of it and ring me on the outcome, nope, no phone called.


The staff are smashing, the communication is non-existent and when your relative passes away you are forgotten.

Reply from Sian Ellis, Marketing Director at Kingfisher Court

Thank you for taking the time to provide your feedback. I am delighted that yourself and your auntie were pleased with the high standards of our care but not with the way in which we handled the subsequent administration. This is not the standards of training we provided and expect from our staff so we are disappointed to learn of your experience. We have tried to contact yourselves a couple of times but to no avail so please do feel you can contact the owners of Oakdale directly who would like to understand in detail the circumstances. We share all of the feedback we receive with the entire team, including the management, so we thank you for taking the time to explain your experience as this helps us understand and learn how to avoid a repeat of this situation going forward.

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Review from Anne C (Wife of Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only expereinced the care home for the past three months but during the time, the atmosphere I have found to be exceptional. The caring staff without exception could not, in any way, be bettered. The food is equal to a 4-star hotel. The staff from management right through to cleaners are really
friendly and caring. I would, without reservations, recommend Kingfisher to anyone.

Reply from Sian Ellis, Marketing Director at Kingfisher Court

We are very grateful that you have taken the time to review our home. We value your opinion and feedback and share it with our team. It's a great way for us to understand what we are doing right and where we can improve. Thank you again and we are delighted that you are so happy with our home.

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Review from Nicola S (Daughter of Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Even though the situation itself of having a relative in a care home is difficult, you could not wish for a more homely and positive atmosphere. The surroundings are second to none with all who visit commenting on what a wonderful place it is. The staff here have hearts of gold and nothing is too much
trouble and they work tirelessly to provide the best care and safe environment for everyone there and who visit.

Reply from Sian Ellis, Marketing Director at Kingfisher Court

Thank you for reviewing our home. We welcome the feedback and share it with the entire team who will be delighted to learn that you are happy with our standards of care and service.

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Review from Michael S (Son of Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You feel part of a friendly caring community who have the residents and visitors interests at heart. Residents are treated as individuals and with respect and support but encouraged to be independent and have a voice, so maintaining their identity and influence. I am confident of the values of this
care home and thankful that my loved-one is part of it.

Reply from Sian Ellis, Marketing Director at Kingfisher Court

Thank you for taking the time to review our home. We value your feedback and share it with the entire team. We are delighted you are happy with the home. Thank you.

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Review from C P (Daughter of Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kingfisher Court is a new care home that provides excellent individual care of a very high standard. As in all care homes, there is room for improvement in some areas but overall staff are caring and supportive to both residents and their families. It has a modern, friendly, relaxed, clean and caring
environment offering great entertainment for those able to take part. I would highly recommend this home to any family.

Reply from Sian Ellis, Marketing Director at Kingfisher Court

Thank you for taking the time to write a review of our home and we are so pleased that you are happy with our care and facilities. We value your input and share it with all the team as it provides key information on where and how we can improve.

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Review from John K (Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have to thank the staff very sincerely for saving my life, something I will never forget.

Reply from Sian Ellis, Marketing Director at Kingfisher Court

Thank you. As you know we have passed on your kind thoughts and thanks to all our team.

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Review from Marilyn B (Daughter of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find entering Kingfisher Court to be a very pleasant experience. It's a lovely clean and happy home. Excellent food, such kind, caring and happy staff.
Spent my "big" birthday with my mum. My family came and they made it such a wonderful day.
I can't thank the manager and his staff enough for looking
after my mum.

Reply from Sian Ellis, Marketing Director at Kingfisher Court

Thank you for taking the time to review our home. We are pleased that your mother, yourself and your family are happy with the care and services we provide. We will share your feedback with the entire team and they will be delighted to learn of your positive views of our home.

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Review from Helen S (Granddaughter of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff at the home very understanding as I had reservations about my grandmother coming into a home. The management and staff put my mind to rest and I have now seen the good work.
I have a food allergy which is catered for every time I eat with my grandmother. We now have had experience
of every floor due to the deterioration of my grandmother and I feel all floors are excellent and correct for the residents.

Reply from Sian Ellis, Marketing Director at Kingfisher Court

Thank you for taking the time to review our home. We share all of your feedback with our team so it is very useful for our continued monitoring. We are delighted that both you and your grandmother are happy with our care and facilities and these have been consistent throughout her stay with us. We look forward to continuing our high standards.

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Review from S F (Daughter of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nowhere is 100 per cent perfect but this home comes close.
I feel mum is cared for and safe. It is a happy environment. Mum has always eaten nutritious meals, though simple, the meals here for mum sometimes are too rich or as she says "fancy" so in this area they could cater for a more simple palette.

Reply from Sian Ellis, Marketing Director at Kingfisher Court

Thank you for taking the time to review our home. We are pleased that you are happy with our services and we value the feedback, especially the details as we use this to monitor and help improve our services. The team will be delighted to hear your feedback, thank you.

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Current Review Score: 9.9 (9.870)

Overview of Review Score

The Review Score of 9.9 (9.870) out of 10 for Kingfisher Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.870 for Kingfisher Court is calculated as follows: ( (251 Excellents x 5) + (31 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 285 Ratings = 4.87

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kingfisher Court is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 17 Aug 2025

We currently have three vacancies for care. Please contact Kingfisher Court for further details.

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Awards / Recognitions (14)

Meet the Team (5)

Gaynor

Gaynor Smart-McCann

Job Title: Home Manager

Joined: 2024

I am passionate about working in care and have always considered myself to be a people person. It is a huge privilege to work with others and to know that I am the driving force behind a service where all people matter. I consider myself to be a kind and empathetic person who is a good listener at all levels.


I have worked in care for a long time, and there are many reasons for this. I love the fact that the smallest of gestures mean the most to others, and if, during the course of my working day I can make others feel valued and genuinely cared for, then I know that I am making a difference to someone’s life. Caring for others is the most rewarding career to have.


An integral part of my role is to forge strong relationships with residents and their families and friends, their input will be fundamental to the quality of the service at Kingfisher Court. I enjoy supporting and developing my staff team to deliver the highest standard of care. I take pride in providing outstanding care to my residents, and having a good team who share the same values is vital to achieving this goal.


I am a perfectionist who enjoys the attention to detail that comes with this job, I like to focus on the standards of attainment required to hold the position that I love.


My door will always be open, I am responsive and ready to help in any way that I can. I both encourage and welcome any feedback that will help us to shape the future of the home.

Nicky

Nicky Whittle

Job Title: Deputy Manager

Joined: 2023

I’m Nicky, I have worked in Health and Social Care for around 17 years now and my work means so much to me.


I enjoy working with people, supporting them, and encouraging them, leading a happy, fulfilled team! I love getting to know the residents that I support, hearing their stories and learning about their lives, and delivering hands-on care, that enables me to develop a person-centred approach.


I haven’t been here at Kingfisher long, but I have a good feeling about the home, it is such a warm, welcoming, happy place to be. I’m sure that I will fit in well here, I work well under pressure and love having an open door to enable both the residents and their families and me to develop a close professional relationship based on honesty and trust. I feel very fortunate to have been given this opportunity and I am grateful for the warm welcome that I have received. My job takes up a lot of my time but when I’m not at work, I spend my time playing with my 3 Children, enjoying the company of my husband, and saying I will go to the gym!

Chelsie

Chelsie Dyer

Job Title: Interim Administrator

Joined: 2022

I have worked in the care industry for three years. I love that my job allows me to engage with people from all walks of life and to spend time getting to know people that I wouldn't otherwise have met. I love that my work provides comfort for families knowing their relative is safe and cared for.

Claire

Claire Osbourne

Job Title: Head of Housekeeping

Joined: 2021

Hi, I'm Claire the Head Housekeeper, I've been cleaning for 8 years now and the best years have been the 3 years working at Kingfisher Court. I enjoy getting to know all the residents as well as maintaining a high standard of cleaning to make their homes as comfortable and welcoming as they possibly can be. There is more to cleaning in my role it is also about engaging with the residents, they become more like family to us.

Mervyn

Mervyn O'Connor

Job Title: Handy Person

Joined: 2023

I’m Merv O’Connor, I started at Kingfisher Court in 2023 as the Maintenance Person, I have not worked in care previously, but thoroughly enjoy the change in direction, I left school at 16 and joined the Army as a Combat Medical Technician, travelling and seeing service in a number of locations, upon discharge from the Army, I attended university, obtaining my BA (Hons) in Business, followed by an MA and PhD in Strategic HR and Operational Management, this led to a direction change and I became a business consultant to the food industry, working on a variety of contracts from building factories to developing new products, as well as converting an amusement arcade into my own pub!


Working with the amazing team and residents here at Kingfisher Court makes it worthwhile coming to work!!

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