Kingfisher Court

Amazing care home. With broken hearts, we made the hard decision to transfer Mum to 24 hour care. On her day of admission, the care home was again forced due to Covid to take the necessary steps and lockdown the home to protect all their residents and staff, this was extremely hard for our family but more importantly for our mum, as she was entering a totally new environment and with people she had never met, but from day one we knew she was in safe, caring hands and would be treated with respect and dignity at all times. The manager and her team have been absolutely fabulous, nothing is too much trouble and issues/questions are dealt with promptly and always with a smile. Due to Mum's stroke, she has very limited speech and is totally immobile but the team have worked with our family to understand just exactly what Mum's limited communication means, they have built on this and developed a lovely relationship. Kingfisher Court is now our mum's new home. Thank you team.

My dad joined Kingfisher Court four months ago and he has settled in so well. All of the staff are so warm and welcoming and always happy to chat to me and put my mind at ease over the telephone. The staff have built a lovely relationship with Dad which brings comfort knowing he is looked after with genuine care. We have been really impressed with how clean Kingfisher is and how much fun they have day to day with all the activities. We are really happy with Dad's placement. Well done and thank you for everything Kingfisher Court!

Despite an initial reluctance to go into a care home, my mum has settled extremely well and is happy and contented.

This whole Covid-19 situation has been very alarming for people who have relatives in care. I could not be happier with the way in which Kingfisher Court has responded to the crisis. They locked down the home and stopped all unnecessary visits very early on in the crisis. Although this means I can't see my Mum they put in place video calls and have tried to keep the stimulation levels up for their residents. I have called the home a couple of times and they have been very responsive to my Mums needs. Keeping my Mum safe is the most important thing to me and I have no concerns about the way that Kingfisher Court has responded.

My mum had to have a cataract operation and because of dementia, was confused and very stressed. I was allowed to stay with her in the home before and after the operation. I was made so welcome and looked after by all the staff, especially the hostess. Everyone was as concerned for me as they were for my mum. The atmosphere in the home is lovely.

This care home is better than any I have seen before by miles.

Well situated and located care home close to the hospital and also the green countryside. Light, airy and pleasant rooms and building. Good caring staff. Choice of good food. Outings and activities arranged. Staff take the time to talk to residents. Management is good and listens, acting on good suggestions. The ambience of the building and surroundings is very pleasant with good ambience and atmosphere in the care home. Excellent having on-site incorporated facilities, such as hairdressing. Residents are clean and smart and have their privacy respected. Visitors welcomed and encouraged - and also emotionally supported if necessary! Progressive care home - Excellent!

The staff are permanently employed, not agency, so they get to know the residents. The price is all in so no worries about hospital visits etc. The management and staff are very approachable as well.

My sister and I were particularly impressed by the front of house team and by the senior carers who find time to speak to us regularly about Dad's needs; particularly as he approached the end of his life. We were given excellent support after his death both in their understanding of our feelings and in offering suggestions regarding funeral arrangements. All of this exceeded our expectations and made an emotional period of time easier to cope with.

Thank you.

I am happy at Kingfisher Court. I can't find anything that requires improvement. I enjoy joining in with the activities when there is something I have an interest in.

I thank the floor where my friend is, most of the staff are friendly, supporting and caring. I come once a week. Maybe activities could be more varied.

My mother and father were both in Kingfisher Court and the commitment of the majority of the staff was excellent and in many cases well beyond reasonable expectations. I could not have wished for better care for my parents in their final months.

Well managed care home, my father was resident for 18 months in all and to which every need was met for him. Staff were very helpful and caring for my father, it is unfortunate that he had to be moved into a nursing care facility after his health declined more. Facilities at the home are fantastic, helped my father with his mobility when needed. Daily exercises, day trips, shopping trips and much more. Management very comforting helpful and also knowledgeable. The home itself is very warm and welcoming, modern, clean and safe, meals are good quality and freshly prepared.

We have got to know some of the staff very well and all the visiting family and friends are always welcomed by our new extended family – thank you staff.

Most of the staff are good/very good, some are exceptional, going above and beyond reasonable expectations. Both my parents settled in very well, enjoying all that was on offer. Dad especially enjoyed the food, putting two stones in weight within about 5 months (which he badly needed to do). Mum had a few health issues, but the care and support to us all has been amazing all along; nothing is too much trouble. We are still able to retain our family unit by occasionally having meals together in the tea room and also having wider family celebrations for their birthdays and a recent big wedding anniversary. Whenever issues have arisen, they have been dealt with professionally, effectively and promptly whenever possible. We have got to know some of the staff very well, and all the visiting family and friends are always welcomed by our, new extended family - thank you to all the staff.

These activities don't have to be outings but much more thought needs to be given to this. Staffing levels on Cedar floor are not right. On 7th May 8:1 ratio- not satisfactory. The majority of staff are excellent but I wonder if they have the back up they need from manager and director.

The home is 2 years old, all sparkly and new. Unfortunately, the care given is not any better than any other satisfactory/good care home. Quality of staff varies, some are really helpful, others you have to instruct constantly. Activities are very poor, due to a failure to provide staff to do this well. Dementia residents seem to get put last. Clothes are often placed in the wrong rooms. My relative has been found dressed in others' clothing. The food is good. Directors promise a lot and deliver little. They need to get real and properly address issues in a timely manner.

Our mother has been living at Kingfisher Court for six months having previously lived alone for many years and recently been diagnosed with dementia. Every member of staff we have met has been caring, willing and positive. Mum has been helped to settle in very well. Her room is always clean and tidy. Her needs are understood and met kindly and consistently well. We are extremely happy with our decision to move mum into Kingfisher Court.

Both my mother and stepfather were admitted to Kingfisher just after the opening of the home. Standards were set very high initially, however, these have not been maintained. My mother passed away just before Christmas, which now leaves my stepfather on his own, the home has shown great compassion during this awkward time, and it has enabled my stepfather to continue with his life. There are improvements which need to be made to ensure the high initial standards return.